1 dealer connect dealer connect

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Dealer Connecthttp://extranet.fiatchryslernz.co.nz/

Dealer Connecthttp://extranet.fiatchryslernz.co.nz/

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arranty System

http://extranet.fiatchryslernz.co.nz/

Select Gui

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Wait while session loads

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INSERT INSERT DEALERSHIP DEALERSHIP

ACCESS DETAILSACCESS DETAILS.

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• DC603 – WARRANTY BULK CAMPAIGN ENTRY• DC604 – WARRANTY AUTHORISATIONS •DC605 – RADIO CODES AND IMMO CODES

• DC607 – WORK WITH WARRANTY CLAIMS

• DC610 – WARRANTY CLAIMS ENQUIRY• DC611 – WARRANTY UNIT ENQUIRY

• DC614 – SECOND OWNER MAINTENANCE

• DC617 – DEALER WARRANTY CLAIMS REPORT

• DC622 – OUTSTANDING CAMPAIGN REPORT

Dealer Connect – Menu Options

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Menu Selections

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DC603

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Enter the Campaign Code

By entering the Campaign Code ALL Labour Times and Parts are Automatically Entered

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Insert VIN and Enter567734

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Insert Information

Enter ALL Requested Information

Enter ? For Inspection Type

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Checking the Campaign Details

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Insert Line Number to be Viewed

“Click” on F10 for More Detail

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F3 to Return to Main Menu

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Menu Options

View Previous Claims

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Search Criteria Can Be Tailored To Suit Dealer

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F9 to Add New Claim

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Insert “DEALER” Claim Number

Insert VIN Number

Insert Claim Type or if Unsure Insert ?

Authorisation Number ,were Applicable

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Previous PWA’s for the Same VIN, You Cannot

Use Previous PWA Numbers For New Claims

Click On F2 to Proceed

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Enter Your Repair Order Number Date of Repair and Speedo Reading

And Casual Part Number

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Select ? For FAULT

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Select FAULT and Enter

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Confirm Mileage Vehicle from History and Correct Before Proceeding

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Insert Part Numbers and Quantity - Enter

System Claim Number

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If message Part Not Purchased - Click on F24

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F8 will Confirm Part Entry

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Add any Additional Parts

Or F9 to Add Text

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After Adding Text F6 to Add Labour

CUSTOMER COMPALINT

DIAGNOSIS INCL TECH/PROD #

SOLUTION/REMEDY/REPAIR

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Add time to be claimed and Labour QuantityEnter to Confirm

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F7 to Add any Sublet if Necessary

Add any Additional Operation Codes F7 to Proceed

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Insert :•Sublet Cost•Invoice Number•Text for Sublet Purpose

SUBLET PURCHASE COOLANT – BOB’S PARTS

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A Copy of the Sublet Invoice Must by E Mailed to “warranty@ateco.com.au” or

attached to a PR/ TR were applicable - F4 To Finalise Claim

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Confirm All is Correct F4 to UPDATE

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Second Claim for the Same VIN May Be Entered

When Adding a Second Claim for the Same VIN use the Previous claim Number but with a Suffix “A” etc

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Second Claim for the Same VIN May Be Entered

When Adding a Second Claim for the Same VIN use the Previous claim Number but with a Suffix “A” etc

A

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Claim Now in “B” Status – FCNZ Adjudication

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Warranty with an Authority

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When only using the last 6 digits of the VINAlways ensure that you have the FULL VIN As the last six digits may apply to more than 1 vehicle

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Enter the Part Number and Quantity - Enter

If message Part Not Purchased Click on F24

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F8 will Confirm Part Entry

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F6 To Add Labour

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Add time to be claimed and Labour QuantityEnter to Confirm

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Add Claim Text and F4 to Finalise

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Note Error Message - F24

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Enter F13 to Enter the Header

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Note Message and F24 for Options

Note Date SubmittedAnd Repair DateBeyond 15 Days

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F19 to Add Authority

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Chery

? For Authority Type

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Each Line MUST Equal 100%

Add Persons Name that is Raising the PWA

Chery

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This Section is for FCNZ Response ONLY

Add Reason for Late Claim Submission

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Authority Number

Chery

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Chery

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Authority Now Attached to the Claim

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Claim Now in “P” Status – FCNZ Adjudication

F3 to Return to Main Menu

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New Claim With Campaign Warning

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Enter All Details

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Note Warning Message

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Outstanding Campaigns

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DC610

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Insert Search Criteria- Enter

696958

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Vehicle Warranty History Displayed You May Only View Claims Submitted by Your Dealership

Select Claim to be Viewed - Enter

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JOHN SMITH

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JOHN SMITH

F5 to View Claim Status

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F3 to Return to Main Menu

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DC611

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Enter the Vehicle VIN or Other Search Data

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Outstanding Campaign Warning

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Vehicle Warranty and Sale Date Information

F24 for More Menu Options

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All Campaigns for Selected VIN Will be DisplayedAll Campaigns for Selected VIN Will be Displayed

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Vehicle Warranty History Displayed You May Only View Claims Submitted by Your Dealership

Select Claim to be Viewed - Enter

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Vehicle Warranty History Displayed You May Only View Claims Submitted by Your Dealership

Select Claim to be Viewed - Enter

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DC614

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Insert VIN and Enter

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When only using the last 6 digits of the VINAlways ensure that you have the FULL VIN As the last six digits may apply to more than 1 vehicle

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Menu Options for Current Owner

Select 2 You Change existing Owners registration Number

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F6 to Add New Owner

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F6 to Add New Owner

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Complete ALL Details and F4 to ContinueComplete ALL Details and F4 to Continue

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Complete ALL Details and F4 to UpdateComplete ALL Details and F4 to Update

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DC617

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Select Requested Report Type

Insert Report Period

Enter F6 to Print Report

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F3 to Return to Main Menu

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DC622

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Enter the Campaign Code , All Report Options - Search Period

F6 to Submit and Print

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Y 02/11

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No Details Means Vehicle in Dealer Stock with Outstanding Campaign

Sold Vehicle Outstanding Campaign

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Warranty Authorisations Must Always be Linked to Warranty Claim The Warranty Claim Must Always be completed First .DC604 can be used View, Work With Check the Status of the PWA’s

DC604

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PWA’s Submitted by DealerOption 2 and 5 should ONLY be Used

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Select Claim to be Viewed

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Claim PercentagesAnd Value

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Questions ? Questions ?

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Product and Technical Reports

http://techonline.fiatchryslernz.co.nz/login.asp

Product and Technical Reports

http://techonline.fiatchryslernz.co.nz/login.asp

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Enter Username and Password

Or If You Do Not Have an Access Click On “REGISTER”

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Complete ALL Information

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Select Function

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Select Your Dealer

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Select Brand

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Once All Details Have Been Entered Click on REGISTER To Submit Application Shortly Afterwards you will Receive an E-Mail Confirming Your Username and Passwords

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Enter Username and Password

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Direct Access toEXTRANET

Select Technical Reports

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Select Submit Product Report

Previous Product Report

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Click on Each Drop Down Box and Select Details

Continue Report

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Complete ALL Required Information

Click On Add Vehicle Details

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Complete ALL Required Information

Click On Add Vehicle Details

Details Confirmed

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Complete ALL Required

InformationAnd Upload any

FilesAnd Photos

Submit Report

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Report now Added to List – Awaiting Technical Department Response

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Report Now Has a Response from Technical Department

Click On Manage to Read Response

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Response from Technical Department

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Select Submit Tech. Report

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Click on Each Drop Down Box and Insert Details Including VIN

Continue Report

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All Details Must Be Completed

Warranty Start Date MUST Be Included

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Detail Incident

Detail All Previous Work Carried Out And Any Reference Bulletins

Submit Report

Upload any Files And Photos

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Report now Added to List – Awaiting Technical Department Response

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Technical Department Response

Click On Manage to Read Response

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Response From Technical Department

Dealer Response

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By Clicking On VIEW Access Submitted Tech. or Product Reports

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Questions ? Questions ?

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Warranty Claim PhotosWarranty Claim Photos

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How to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim Photos

• All photos that are submitted as supporting evidence of a Warranty Claim on TR or PR MUST be approved before you raise and submit the PWA .

•All photograph's, attached to a TR or PR , must contain the VIN , Dealer Name , Date.

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How to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim Photos

• What are claim photos?

photos of damaged, faulty parts or blemishes and imperfections

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How to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim Photos

What should be included in all Claim Photographs

1.The Fault should be clearly highlighted

2. Photos should be clear.

3. Photos should have the VIN and Date and if the camera used has a date feature please ensure that the date imprinted onto the photograph is correct.

4. Were applicable the photos should give an indication of the size and location of the fault or blemish

5. It is not necessary to include a photograph of the vehicles number plate if all of the requested information is attached to the photograph

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Questions Questions

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Diagram ofDiagram ofProcedure forProcedure forProcessing Processing

Warranty claimsWarranty claims

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