1 dealer connect dealer connect

1

Dealer Connecthttp://extranet.fiatchryslernz.co.nz/

Dealer Connecthttp://extranet.fiatchryslernz.co.nz/

2

arranty System

http://extranet.fiatchryslernz.co.nz/

Select Gui

3

Wait while session loads

4

INSERT INSERT DEALERSHIP DEALERSHIP

ACCESS DETAILSACCESS DETAILS.

5

0000

6

• DC603 – WARRANTY BULK CAMPAIGN ENTRY• DC604 – WARRANTY AUTHORISATIONS •DC605 – RADIO CODES AND IMMO CODES

• DC607 – WORK WITH WARRANTY CLAIMS

• DC610 – WARRANTY CLAIMS ENQUIRY• DC611 – WARRANTY UNIT ENQUIRY

• DC614 – SECOND OWNER MAINTENANCE

• DC617 – DEALER WARRANTY CLAIMS REPORT

• DC622 – OUTSTANDING CAMPAIGN REPORT

Dealer Connect – Menu Options

7

0000

Menu Selections

8

0000

DC603

9

Enter the Campaign Code

By entering the Campaign Code ALL Labour Times and Parts are Automatically Entered

10

Insert VIN and Enter567734

11

Insert Information

Enter ALL Requested Information

Enter ? For Inspection Type

13

Checking the Campaign Details

14

Insert Line Number to be Viewed

“Click” on F10 for More Detail

15

F3 to Return to Main Menu

16

0000

17

Menu Options

View Previous Claims

18

Search Criteria Can Be Tailored To Suit Dealer

19

F9 to Add New Claim

21

Insert “DEALER” Claim Number

Insert VIN Number

Insert Claim Type or if Unsure Insert ?

Authorisation Number ,were Applicable

X

23

Previous PWA’s for the Same VIN, You Cannot

Use Previous PWA Numbers For New Claims

Click On F2 to Proceed

24

Enter Your Repair Order Number Date of Repair and Speedo Reading

And Casual Part Number

25

Select ? For FAULT

26

Select FAULT and Enter

28

Confirm Mileage Vehicle from History and Correct Before Proceeding

29

Insert Part Numbers and Quantity - Enter

System Claim Number

30

If message Part Not Purchased - Click on F24

31

F8 will Confirm Part Entry

32

Add any Additional Parts

Or F9 to Add Text

33

After Adding Text F6 to Add Labour

CUSTOMER COMPALINT

DIAGNOSIS INCL TECH/PROD #

SOLUTION/REMEDY/REPAIR

34

Add time to be claimed and Labour QuantityEnter to Confirm

36

1

F7 to Add any Sublet if Necessary

Add any Additional Operation Codes F7 to Proceed

37

Insert :•Sublet Cost•Invoice Number•Text for Sublet Purpose

SUBLET PURCHASE COOLANT – BOB’S PARTS

38

A Copy of the Sublet Invoice Must by E Mailed to “[email protected]” or

attached to a PR/ TR were applicable - F4 To Finalise Claim

39

Confirm All is Correct F4 to UPDATE

40

Second Claim for the Same VIN May Be Entered

When Adding a Second Claim for the Same VIN use the Previous claim Number but with a Suffix “A” etc

41

Second Claim for the Same VIN May Be Entered

When Adding a Second Claim for the Same VIN use the Previous claim Number but with a Suffix “A” etc

A

42

Claim Now in “B” Status – FCNZ Adjudication

43

Warranty with an Authority

45

When only using the last 6 digits of the VINAlways ensure that you have the FULL VIN As the last six digits may apply to more than 1 vehicle

47

Enter the Part Number and Quantity - Enter

If message Part Not Purchased Click on F24

48

F8 will Confirm Part Entry

50

F6 To Add Labour

51

Add time to be claimed and Labour QuantityEnter to Confirm

52

Add Claim Text and F4 to Finalise

53

Note Error Message - F24

54

Enter F13 to Enter the Header

55

Note Message and F24 for Options

Note Date SubmittedAnd Repair DateBeyond 15 Days

56

F19 to Add Authority

57

Chery

? For Authority Type

58

Each Line MUST Equal 100%

Add Persons Name that is Raising the PWA

Chery

59

This Section is for FCNZ Response ONLY

Add Reason for Late Claim Submission

60

Authority Number

Chery

61

Chery

62

Authority Now Attached to the Claim

65

Claim Now in “P” Status – FCNZ Adjudication


66

New Claim With Campaign Warning

67

Enter All Details

68

Note Warning Message

70

Outstanding Campaigns

71

0000

DC610

72

Insert Search Criteria- Enter

696958

73

Vehicle Warranty History Displayed You May Only View Claims Submitted by Your Dealership

Select Claim to be Viewed - Enter

X

74

JOHN SMITH

75

JOHN SMITH

F5 to View Claim Status

76


77

0000

DC611

78

Enter the Vehicle VIN or Other Search Data

79

Outstanding Campaign Warning

80

Vehicle Warranty and Sale Date Information

F24 for More Menu Options

83

All Campaigns for Selected VIN Will be DisplayedAll Campaigns for Selected VIN Will be Displayed

85



X

94



96

0000

DC614

97

Insert VIN and Enter

98

When only using the last 6 digits of the VINAlways ensure that you have the FULL VIN As the last six digits may apply to more than 1 vehicle

99

Menu Options for Current Owner

Select 2 You Change existing Owners registration Number

100

F6 to Add New Owner

101

F6 to Add New Owner

102

Complete ALL Details and F4 to ContinueComplete ALL Details and F4 to Continue

103

Complete ALL Details and F4 to UpdateComplete ALL Details and F4 to Update

104

0000

DC617

105

Select Requested Report Type

Insert Report Period

Enter F6 to Print Report

106


107

0000

DC622

108

Enter the Campaign Code , All Report Options - Search Period

F6 to Submit and Print

1

1

2

1

Y 02/11

Y

109

No Details Means Vehicle in Dealer Stock with Outstanding Campaign

Sold Vehicle Outstanding Campaign

110

0000

Warranty Authorisations Must Always be Linked to Warranty Claim The Warranty Claim Must Always be completed First .DC604 can be used View, Work With Check the Status of the PWA’s

DC604

111

PWA’s Submitted by DealerOption 2 and 5 should ONLY be Used

112

Select Claim to be Viewed

113

Claim PercentagesAnd Value

130

0000

131

Questions ? Questions ?

132

Product and Technical Reports

http://techonline.fiatchryslernz.co.nz/login.asp

Product and Technical Reports

http://techonline.fiatchryslernz.co.nz/login.asp

133

Enter Username and Password

Or If You Do Not Have an Access Click On “REGISTER”

134

Complete ALL Information

135

Select Function

136

Select Your Dealer

137

Select Brand

138

Once All Details Have Been Entered Click on REGISTER To Submit Application Shortly Afterwards you will Receive an E-Mail Confirming Your Username and Passwords

139

Enter Username and Password

140

Direct Access toEXTRANET

Select Technical Reports

141

Select Submit Product Report

Previous Product Report

142

Click on Each Drop Down Box and Select Details

Continue Report

143

Complete ALL Required Information

Click On Add Vehicle Details

144

Complete ALL Required Information

Click On Add Vehicle Details

Details Confirmed

145

Complete ALL Required

InformationAnd Upload any

FilesAnd Photos

Submit Report

146

Report now Added to List – Awaiting Technical Department Response

147

Report Now Has a Response from Technical Department

Click On Manage to Read Response

148

Response from Technical Department

149

Select Submit Tech. Report

150

Click on Each Drop Down Box and Insert Details Including VIN

Continue Report

151

All Details Must Be Completed

Warranty Start Date MUST Be Included

152

Detail Incident

Detail All Previous Work Carried Out And Any Reference Bulletins

Submit Report

Upload any Files And Photos

153

Report now Added to List – Awaiting Technical Department Response

154

Technical Department Response

Click On Manage to Read Response

155

Response From Technical Department

Dealer Response

156

By Clicking On VIEW Access Submitted Tech. or Product Reports

157

Questions ? Questions ?

158

Warranty Claim PhotosWarranty Claim Photos

159

How to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim PhotosHow to Take Claim Photos

• All photos that are submitted as supporting evidence of a Warranty Claim on TR or PR MUST be approved before you raise and submit the PWA .

•All photograph's, attached to a TR or PR , must contain the VIN , Dealer Name , Date.

160


• What are claim photos?

photos of damaged, faulty parts or blemishes and imperfections

161


What should be included in all Claim Photographs

1.The Fault should be clearly highlighted

2. Photos should be clear.

3. Photos should have the VIN and Date and if the camera used has a date feature please ensure that the date imprinted onto the photograph is correct.

4. Were applicable the photos should give an indication of the size and location of the fault or blemish

5. It is not necessary to include a photograph of the vehicles number plate if all of the requested information is attached to the photograph

162

Questions Questions

163

163

Diagram ofDiagram ofProcedure forProcedure forProcessing Processing

Warranty claimsWarranty claims

164

164

1 dealer connect dealer connect

Documents