1 © copyright 2006 emc corporation. all rights reserved. transformation made simple: enabling...
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1© Copyright 2006 EMC Corporation. All rights reserved.© Copyright 2006 EMC Corporation. All rights reserved.
Transformation Made Simple:Enabling Citizen Centricity
Christian Leeb-HetzerChristian Leeb-HetzerEMEA Director State/Local Government, Science, Education & Culture
Leeb_Christian@emc.com
Athens,
October 30th, 2007
2© Copyright 2006 EMC Corporation. All rights reserved.© Copyright 2006 EMC Corporation. All rights reserved.
Today’s Agenda
1. EMC in Government
2. Government Improvement Areas – Enabling Transformation„The Back office Challenge“
3. EMC „Transformation Made Simple“ –
- Transformation in Multi-Application & IT Environments- The Paper Challenge- The EMC Archiving & Consolidation Answer
3© Copyright 2006 EMC Corporation. All rights reserved.© Copyright 2006 EMC Corporation. All rights reserved.
EMC’s Evolution
InformationInfrastructure
2005+2003-2005
Storage andInformation
Management
StorageCompany
1991-2002
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4© Copyright 2006 EMC Corporation. All rights reserved.© Copyright 2006 EMC Corporation. All rights reserved.
EMC Core Beliefs
4
Information continues to grow in importanceAnd will eventually become the focal point of IT
Information is shifting from structured to unstructuredMoving from databases to repositories
Classifying, understanding and organizing information is very importantEspecially the unstructured information
Securing information at the information level is extremely important
IT resources are becoming virtualized, rather than physical
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To support today‘s government agendaTo support today‘s government agenda
EMC in the Public Sector
Strategy: Assist Public Sector organizations in their transformation
– Improve the delivery of services Leverage information technologies and processes to address the growing
demand for sharing information across organizations
– Achieve operational excellence Optimize how to effectively and efficiently manage government information
Dedicated World Wide Global Public Sector Organisations– Americas– Europe, Middle East & Africa– APJ
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Without information management in the back office – Without information management in the back office –
it won’t work in the front office ….it won’t work in the front office ….
Today’s Government (Lisbon) Agenda
driven by European Union & their Member States
– Increase Customer CentricityIncrease Customer Centricity– Enhance Back Office service productivityEnhance Back Office service productivity– Enable “Cross-Silo”-Collaboration through structured Enable “Cross-Silo”-Collaboration through structured
and unstructured information sharingand unstructured information sharing
Goal: Drive out cost and raise efficiency and citizen satisfaction
eGovernmenteGovernment
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Citizen Centricity only works with the Citizen Centricity only works with the
support of Information Centricity!support of Information Centricity!
Back Office Challenge
The Information Management Challenge
– Capture all content stored in different SilosCapture all content stored in different Silos– Capture all paper & unstructured contentCapture all paper & unstructured content– Manage content growthManage content growth– Manage data protection & data securityManage data protection & data security– Enable multi application collaboration Enable multi application collaboration – Manage cost & skill set associatedManage cost & skill set associated
Today’s Customer Focus: Content Capture, Content management & Consolidation
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The Multi Silo – Multi Application Challenge!The Multi Silo – Multi Application Challenge!
Back Office Challenge
The Information Management Challenge
– Unknown or complex dependencies of applications Unknown or complex dependencies of applications & content& content
– Uncontrolled explosion of resource consumptionUncontrolled explosion of resource consumption– unmanaged data access & data securityunmanaged data access & data security
The Unknown - The biggest inhibitor for change!
EMC helps with SMARTS ADM technologyEMC helps with SMARTS ADM technology
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EMC Smarts Application Discovery Manager 5.2Data Center Management Solution
What Does ADM Do?
Quickly discover current inventory of hardware, supporting software and applications
Automatically map their dependencies
Collect deep hardware & software configurations detail
Continuously track changes
Accurately populate the CMDB
From a centralized Level
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SMARTS ADM helps with...SMARTS ADM helps with...
Data Center Consolidation / Data Center Move
Asset / Inventory Audits
Disaster Recovery and Business Continuity
Change Impact Analysis
Business Impact / Problem Isolation
FastFast
SimpleSimpleProvenProven
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Managing volume and variety – Forms, documents, digital pictures, electronic formats all need to be archived
Managing volume and variety – Forms, documents, digital pictures, electronic formats all need to be archived1Inefficiency and expense – Slow search & retrievals jeopardize customer service levels
Inefficiency and expense – Slow search & retrievals jeopardize customer service levels2Inadequate information access – Poor visibility into onsite and offsite archives limits information reuse
Inadequate information access – Poor visibility into onsite and offsite archives limits information reuse3Compliance – Difficult to enforce policies consistently; regulatory and litigation requirements tough to meet
Compliance – Difficult to enforce policies consistently; regulatory and litigation requirements tough to meet4
The Paper Challenge!The Paper Challenge!
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ArchiveExtract
MetadataAuthorDateFromSubjectCustomer
Capture Classify Validate
Tiered Network Storage
The EMC Capture and Archiving Process
The Paper Challenge - FIX!The Paper Challenge - FIX!
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The Content Explosion & Archiving Challenge!The Content Explosion & Archiving Challenge!
Back Office Challenge
Effective Consolidation & Archiving Concepts are the TOP
Investment priorities in today‘s Government Organisations!
––> Working on Operational Excellence> Working on Operational Excellence
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minmsec Retrieval Time
Accessibility
Co
st
& C
om
ple
xit
y
Shelf Archive
for DR or Backup
The Discussion for Online and Archival Offerings & Services
Highest Performance
cache and spinning disk
(SAN/NAS/DAS)
DBs, Performance Critical Apps
Simple
Scalable
Secure
FC/ATA
ATA
Highest Capacity spinning disk
(CAS/SAN/NAS/ DAS)
sec
$
$$
$$$
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30TB30TB
SANSAN
CHALLENGE
9X Ratio of 9X Ratio of Media to DataMedia to Data
Departmental Departmental SystemsSystems
Legacy Legacy SystemsSystems EMAILEMAIL
FILE & FILE & PRINTPRINTBACKUPBACKUP
Tape / DriveTape / DriveRefreshRefresh
BackupBackup
ArchiveArchive
360TB!!360TB!!ATAATA
30TB30TB10TB10TB
40TB40TB
10TB10TB6TB6TB16TB16TB8TB8TB
10TB10TB
90TB90TB
EMC’s Consolidation & Archiving effect
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EMC Documentum Enterprise Content Management Solutions
Services for Citizens Automobile registration Applications and permits Benefits and services Public libraries Certificates and deeds Enrolment in higher education Announcement of moving Social Security Administration Personal documents (i.e., passport) Job search services by labor offices Income taxes processing Property information
Services for Businesses Social contribution for employees Public procurement VAT declarations and notification Registration of new companies Submission of data to statistical
offices Environmental-related permits Corporate tax declaration and
notification Project/contractor support
Supporting Effective Service Delivery throughout Public Sector
16
Solutions for Improved Service DeliverySolutions for Improved Service DeliverySolutions for Improved Service DeliverySolutions for Improved Service Delivery
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The Information Management Solutions for Government
Managing growthDramatic growth of informationIncreased infrastructure complexity
Managing riskProtecting against information lossSecuring against unauthorized accessComplying with legal and government mandates
Managing effectivenessReducing capital and operational costsImproving flexibility and responsivenessdelivering service levels demanded by the citizens
Creating new valueLeveraging information in new waysUsing infrastructure to improve efficiencies
Adapting…to new business modelsImplementing a shared services modelTransitioning to a service oriented architecture
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19© Copyright 2006 EMC Corporation. All rights reserved.© Copyright 2006 EMC Corporation. All rights reserved.
Best Practice – City of Zurich
Challenge – Consolidate 68 different city departments into 3 IT data centers – Implement shared services e.g. Archiving, Mail server Backup – Enable all departments for future digital collaboration– Substitute expensive manual intervention with process automation
Ask– Provide a 4 tiered storage infrastructure based on information importance– Provide a disaster recovery strategy– Support a 4 phase implementation plan over 18 months
1 - 6 months implementation & migration by tier 3 - 9 months DR implementation 9 – 12 implement Archiving tier and shred service offering 12 – 18 implement Mail Server Backup
@ best price / MB
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Solution
4 storage tiers in 2 boxes – DMX / Centera– Only two technologies to learn– Cost & maintenance significantly less
Improved implementation time 6 months– Faster leverage– Cost– Enables IT to push new projects forward– Increase in customer satisfaction
All parts of the offering are referenced and shown locally
Best Practice – City of Zurich
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Future Plans
VMware software for server virtualization
EMC SMARTS Resource Management Software for:– Infrastructure optimization – Utilization monitoring– Network management automation & simplification
EMC RSA Software for:– Identity and Access Management
Best Practice – City of Zurich
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