“ naruc ”-is programa energetikis regulirebis sferosi partniorobistvis

“NARUC”-is programa energetikis regulirebis sferoSi partniorobisTvis

saqarTvelos energetikis maregulrebeli erovnuli komisiada

vermonTis sajaro samsaxuris sabWo

avtorien biSofi

vermonTis sajaro samsaxuris sabWo2008 wlis 2 ivlisi

momsaxurebis xarisxis regulireba vermonTSi

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mimoxilva

vin da ratom unda axorcielebdes momsaxurebis xarisxis monitorings

sabWos uflebamosileba momsaxurebis xarisxis regulirebaze

standartebis SemoRebis mizezebi momsaxurebis xarisxis regulirebis meTodebi momsaxurebis xarisxis gazomva vermonTis momsaxurebis xarisxis gemebi aRsruleba

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vin da ratom unda axorcielebdes momsaxurebis xarisxis monitorings

sawarmoebi– Seesabamebian sakanonmdeblo moTxovnebs– uweven klientebs gonivrul momsaxurebas da moipoveben

klientebis ndobas– zomaven kompaniis muSaobis xarisxs, rac SeiZleba

dakavSirebuli iyos TanamSromlebis da menejerebis stimulirebis gegmebTan

maregulireblebi– uzrunvelyofen sakanonmdeblo moTxovnebis aRsrulebas– icaven momxmareblebs

Tumca, zewolam sawarmoebze fasebis emcirebis moTxovniT, SesaZloa momsaxurebis xarisxis gauareseba gamoiwvios– konkurencia ar gaxlavT maregulirebeli monitoringis

adeqvaturi Semcvleli– sakonkurento bazrebze gadasvla zrdis maregulirebeli

monitoringis mniSvnelovnebas

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sabWos uflebamosileba momsaxurebis xarisxis regulirebaze

kompaniebi valdebulni arian “miawodon sazogadoebas gonivrulad adeqvaturi momsaxureba, gadawyvetebi da saSualebebi” (30 V.S.A. §219)

sabWos gaaCnia iurisdiqcia regulirebadi kompaniebis mier “nebismieri miwodebuli an gayiduli produqtis xarisxze” da man unda uzrunvelyos, rom sawarmo “gonivrulad da mizanSewonilad“ imarTebodes da “sazogadoebis usafrTxoebas, interesebs da momsaxurebas uwyobdes xels” (30 V.S.A. §209)

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standartebis SemoRebis mizezebi

gazomvadi standartebi frazas “gonivrulad adeqvaturi momsaxureba” Sinaars sZenen da, Sesbamisad, kanonaRsrulebas aadvileben

standartebs SeuZliaT:– mmarTvelebis yuradRebis kritilul

maCveneblebze mimarTva– xarjebis Semcirebaze zewolis gamo

momsaxurebis mier garemos dazianebis Tavidan acileba

– erTiani an msgavsi standartebis arsebobis pirobebSi, mogvcen kompaniebis erTmaneTTan Sedarebis saSualeba

– uzrunvelyon angariSvaldebuleba sazogadoebis winaSe, Tuki Sedegebi gamoqveyndeba

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mosmsaxurebis xarisxis regulirebis meTodebi

reglamenti – araCveulebrivi, Zalzed specifikuri wesebi industriis zogadi standartebi konkretuli kompaniebis momsaxurebis xarisxi

da sandoobis uzrunvelyofis gegmebi xarisxTan dakavSirebul konkretul

problemebze samoqalaqo sarCelebis aRZvra, an momsaxurebis xarisxis sakiTxebis tarifebTan dakavSirebul saqmeebSi CarTva

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standartebis gansazRvra wesebis safuZvelze

upiratesobebi– erTnairia mTel samizne seqtorSi an ramodenime seqtorSi– advilia maT Sesaxeb informaciis gavrceleba

minusebi– SedarebiT rTulia kompaniebis mixedviT gansxvavebebis

SemoReba– SedarebiT rTulia cvlad pirobebTan adaptireba– miRebis procesSi mravali mxare monawileobs, amitom,

SesaZlebelia iyos naklebad zusti, an sxva midgomebze susti

konkretul sakiTxebze kargad aprobirebuli standartebis kodirebisaTvis wesebis SemuSaveba yvelaze efeqturia– magaliTi: angariSgeba eleqtruli sandoobis Sesaxeb

sabWos wesi # 4.900 moiTxovs eleqtro seqtoris sawarmoebisagan sandoobis Sesaxeb angariSebis warmodgenas

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erTiani paketis Sesabamisad SemuSavebuli standartebi

zogadi paketi, romlis mxarec seqtoris yvela warmomadgeneli SeiZleba iyos

upiratesobebi– erTnairia mTel samizne seqtorSi an ramodenime seqtorSi– advilia maT Sesaxeb informaciis gavrceleba (erTi paketi

yvelas exeba) Minusebi

– SedarebiT rTulia kompaniebis mixedviT gansxvavebebis SemoReba

– SedarebiT rTulia cvlad pirobebTan adaptireba– miRebis procesSi mravali mxare monawileobs, amitom,

SesaZlebelia iyos naklebad zusti, an sxva midgomebze susti

vermonTSi SemoRebulia zogadi momsaxurebis standartebi da angariSgeba yvela stacionaruli satelefono kompaniisaTvis

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kompaniebis individualuri gegmebis safuZvelze SemoRebuli standartebi

gegmebis SeTanxmeba an procesze gansazRvra TiToeuli kompaniisTvis calke xdeba

upiratesobebi– iZleva standartebis TiTeouli kompaniisTvis zustad

morgebis SesaZleblobas, im sferoebis mixedviT, sadac saWiroa gaumjobeseba

– iZleva gazomvebis oqmebis TiToeuli kompaniis sistemebTan zustad morgebis SesaZleblobas, amcirebs sistemebis Secvlis ZviradRirebuli procedurebis auciloblobas

– gegmebi ufro detaluria (monacemTa wyaroebis da gazomvebis oqmebis CaTvliT), Sesabamisad izrdeba rwmena monacemTa xarisxSi

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kompaniebis individualuri gegmebis safuZvelze SemoRebuli standartebi

minusebi– araerTgvarovania, Tuki Zalisxmeva ar

iqneba Tanmimdevrulobis uzrunvelyofisaken mimarTuli

– SesaZloa saWiro gaxdes gegmebSi xSirad cvlilebebis Setana, rodesac kompaniebi Sida sistemebs Secvlian

vermonTis energoseqtoris yvela kompania da umsxvilesi satelekomunikacio kompaniebi momsaxurebis xarisxis da sandoobis individualuri gegmebis Sesabamisad muSaoben

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satarifo saqmeebis da sxva ganxiluli saqmeebis Sesabamisad SemuSavebuli standartebi

momsaxurebis xarisxis problemebis sasamarTlo ganxilva satarifo saqmeebis an sxva saqmeebis farglebSi– SesaZlebelia SeTanxmeba an sasamarTlo procesze

gadawyveta upiratesobebi

– Zlierad fokusirebulia cudi momsaxurebis konkretul, dafiqsirebul SemTxvevebze

– konkretuli problemebis mogvarebis swrafi (da efeqturi) saSualeba

minusebi– yvelaze efeqturia viwro da konkretuli sakiTxebisTvis,

magram ar warmoadgens farTo, sistemur midgomas momsaxurebis zogadi xarisxisadmi

– zogadad, es midgoma naklebad gulisxmobs TanamSromlobas, vidre sxvebi; kompaniebs SeiZleba gauCndeT grZnoba, rom aZaleben magidasTan dajdomas satarifo sakiTxebiT spekulirebis meSveobiT

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satarifo saqmeebis da sxva ganxiluli saqmeebis Sesabamisad SemuSavebuli standartebi

magaliTi axlo warsulidan: – msxvil eleqtrosawarmos mimarT warmoebuli

satarifo saqmis sajaro mosmenebis dros klientma wamoWra sandoobis problemebi

– sabWom mosTxova sawarmos teqnikuri mosmenebis dros klienta momsaxurebis sandoobis Sesaxeb informaciis warmodgena

– warmodgenilma samxilebma uCvenes, rom klientTa momsaxureba gonivrulad adeqvaturi ar gaxldaT

– sabWom sawarmos klientTa momsaxurebis gaumjobesebis zoebis SemuSaveba da ganxorcieleba mosTxova

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momsaxurebis xarisxis gazomva – principebi

aarCieT, ra aris yvelaze mniSvnelovani klientisTvis

ar gaarTuloT (SezRudeT zomebis raodenoba) Tavidan aicileT gaumjobesebebi, romlebic

aragazomvadi qmedebebis xarjze miiReba Tuki SesaZlebelia, imuSaveT sawarmos

arsebuli sistemebis farglebSi, raTa gaqnxocielebis xarjebi minimumamde iqnan dayvanili

gamoiyeneT seqtorSi miRebuli niSnulebi, Tuki es SesaZlebeli da gonivrulia

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momsaxurebis xarisxis gazomva – komponentebi

saqmianobis sfero– ra unda gaizomos

saqmianobis niSnuli– sad unda gatardes zRvari

monacemTa wyaro– sawarmos romeli sistemebidan an

procedurebdan aris SesaZlebeli muSaobis xarisxis gasazomad aucilebeli monacemebis miReba

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momsaxurebis xarisxis gazomva – monacemTa Segroveba

sxvadasxva sawarmoebi monacemTa sxvadasxva tipebs agroveben, maTTan arsebuli sistemebis Sesabamisad– vermonTSi, bevr mcire eleqtrosawarmos avtomaturi

satelefono samsaxuri ar gaaCnia da, Sesabamisad, ar SeuZliaT imis dafiqsireba, Tu ramden satelefono zarze iqna gacemuli pasuxi drois gansazRvrul monakveTSi

maSinac ki, Tu amJamad sawarmos sistemebs monacemTa dafiqsirebis saSualeba gaaCniaT, SeiZleba warsulSi isini am monacemebs mainc ar agrovebdnen– eleqtromomsaxurebis xarisxi adrindeli gegmebi

moiTxovdnen sawarmoebisagan, rom maT samuSaos xarisxis sul ramodenime standartis Sesaxeb SeegrovebinaT monacemebi, am standartebis SemoRebamde erTwliani periodisTvis

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momsaxurebis xarisxis gazomva – monacemTa Segroveba

rodesac sawarmos sistemebi icvleba, SesaZloa agreTve saWiro gaxdes xarisxis standartebis an maTi niSnulebis Secvla– msxvilma sawarmom SeiZina gaTiSvebis

gamzomi axali sistema, romelic meti informaciis mopovebis saSualebas qmnis; momsaxurebis standartebis sabaziso mniSvnelobebi aiwia, gazomvis gaumjobesebuli SesaZleblobebis Sesabamisad

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momsaxurebis xarisxis gazomva – niSnulebi

gaiTvaliswineT warmoebis jgufebSi miRebuli erovnuli normebi gaiTvaliswineT konkretuli sawarmos istoriuli monacemebi

– sadac saWiroa, standartebi SesaZloa xarisxis garkveuli periodis ganmavlobaSi gaumjobesebas isaxavdnen miznad

– Tuki sawarmo adeqvaturi xarisxiT muSaobs, standartebi ise unda dawesdes, rom misi degradirebis prevencia moaxdinon

gaiTvaliswineT klientebis gonivruli molodinebi gaxsovdeT:

– ar gaaigivoT “gonivrulad adeqvaturi” momsaxureba idelaur momsaxurebasTan

– muSaobis cudi xarisxis gaumjobesebasTan dakavSirebuli xarjebi SeiZleba Zalian maRali iyos, da SeaZloa maTi terifebSi gaTvaliswineba gaxdes saWiro

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vermonTis momsaxurebis xarisxis gegmebi – ra izomeba (eleqtroseqtori)

klientebis momsaxureba– klientebis momsaxurebis samsaxuris mier pasuxis

gacemis dro, dakavebis signali, gaTiSvebis dros zarebze pasuxi, dablokili zarebi

– bilingis sizuste, bilingis da gadaxdebis dafiqsirebis drouloba

– mricxvelebis monacemebis wakiTxva (zusti Tu savaraudo Tanxebi)

– savele samuSaoebis (xazebis gagrZeleba da sxv.) droulad dasruleba; dagvianebis SemTxvevaSi, dagvianebis periodi

– klientebis dakmayofileba – satranzaqcio da zogadi; izomeba gamokiTxvebis da maregulireblebTan Semosuli pretenziebis raodenobis safuZvelze

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vermonTis momsaxurebis xarisxis gegmebi – ra izomeba (eleqtroseqtori)

sandooba– SAIFI: sistemis gaTiSvebis saSualo sixSiris

indeqsi– CAIDI: klientis gaTiSvis saSualo

xangrZlivobis indeqsi muSebis usafrTxoeba

– ubeduri SemTxvevebis gamo dakarguli dro (dazianebis SemTxvevebi)

– dakarguli drois zoma (dakarguli kac-dReebis raodenoba)

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vermonTis momsaxurebis xarisxis gegmebi – samuSaos xarisxis samagaliTo standartebi (eleqtroseqtori)

>zarebis 75% aRwevs kompaniis warmomadgenlamde 20 wamis ganmavlobaSi

>qviTrebis 99.9% miewodeba dadgenili TariRidan 7 dRis ganmavlobaSi

>mricxvelebis 90%-s wakiTxva yovelTviurad xdeba >klientebis mier moTxovnili samuSaoebis 95%

sruldeba daTqmuli TariRisTvis >klientebis 80% kmayofilia an srulebiT kmayofilia

sawarmoTi (satelefono gamokiTxvis an reprezentatiuli SemTxveviTi gamokiTxvis safuZvelze)

dakarguli kac-dReebis raodenoba <3.5 SAIFI <2.5, CAIDI <3.5

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vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi

momsaxurebis garantiebi (eleqtrooba da gazi)– sawarmoebma unda daukrediton

momxmareblebs Tanxebi, dapirebuli momsaxurebis ar miwodebis an dagvianebiT miwodebis SemTxvevaSi

$10 araswori qviTrisTvis dayenebis dagvianebis SemTxvevaSi ufasod

dayeneba– klients, romelic cudi momsaxurebis gamo

dazaralda, zarali pirdapir unda aunazRaurdes– momsaxurebis xarisxis yvela aspeqti garantiiT ar

ifareba (magaliTad, zarebze pasuxis gacemis xarisxi)

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vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi

momsaxurebis xarisxis kompensireba– sawarmoebma unda gadauxadon klientebs, Tuki

samuSaos xarisxis garkveul standartebs ver Seesabamebian

– gadasaxdeli Tanxa izrdeba imis mixedviT, Tu ramdenad acileben sawarmoebi niSnuls

– kerZo eleqtrosawarmosaTvis, maqsimaluri wliuri gadasaxdeli Semosavlebis 0.75%-s Seadgens (ixdian aqcionerebi)

– municipaluri an kooperatiuli sawarmoebisaTvis, maqsimaluri wliuri gadasaxadi sagrZnoblad naklebia.

– satelekomunicaio sawarmosaTvis, maqsimaluri wliuri gadasaxadi 10.5 milion dolars Seadgens (Semosavlebis daaxloebiT 8%)

maqsimaluri wliuri gadasaxadis maRali done specialurad iqna SemoRebuli konkurenciis mier gamowveuli xarjebis Semcirebis tendenciasTan sabrZolvelad

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vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi

sawarmoebs SeuZliaT jarimebis gauqmeba moiTxovon, Tumca amisaTvis unda warmoadginon imis mtkicebuleba:– rom darRvevis mizezebi maTi sawarmos

kontrols ar eqvemdebareboda– sawarmos mzadyofnis done da misi

reaqcia mizanSewonili iyo gamomwvevi mizezebis gaTvaliswinebiT

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vermonTis momsaxurebis xarisxis gegmebi – finansuri Sedegebi

sabWos miuRia rogorc jarimis gauqmebis, aseve mis moTxovnaze uaris Tqmis gadawyvetileba– misca jarimis argadaxdis ufleba, rodesac sawarmos

bilingis kompiuterulma programam Secdoma dauSva da 10 500 klientis qviTrebSi Zalian mcire zedmetoba (daaxloebiT 0.38 dolari) gaipara

– uari uTxra jarimis gauqmebaze satelekomunikacio kompanias, romelsac mravali standartis darRveva daudginda (amavdroulad, apatia erTi darRveuli standarti)

misca kompanias 8 milioniani jarimidan 5 milionis qselis gaumjobesebaSi investirebis ufleba; darcenili 2 milioni klientebs daukreditdaT qviTrebis meSveobiT

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aRsrulebis uzrunvelyofa – vermonTis momsaxurebis xarisxis gegmebi

sawarmoebi yovelkvartalurad warmoadgenen angariSebs samuSaos xarisxis Sesaxeb (sandoobis da muSaTa zomebis Sesaxeb angariSebis warmodgena yovelwliurad xdeba)

maregulireblebs nebismier dros SeuZliaT samuSaos xarisxis auditis Catareba

Sesabamisoba 12 Tviani mcocavi saSualos safuZvelze daiTvleba, raTa SesaZlebeli iyos samuSaos xarisxis sezonuri variacebis gansazRvra

kvartaluri Semowmebis dros aRmoCenili seriozuli darRvevebisaTvis aucilebelia samoqmedo gegmebis warmodgena

sawarmoebi samuSaos xarisxis Sesaxeb angariSebs klientebs yovelwliurad warudgenen

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aRsrulebis uzrunvelyofa – sxva meqanizmebi

kapitalze amonagebis nebadarTuli ganakveTis Semcireba

jarimebi– vermonTis kanonmdebloba uSvebs TiToeul

darRvevaze 100 000 dolaramde an vermonTis mTliani Semosavlis 0.1%-mde jarimis dawesebas

muSaobis xarisxis pirobebis Sesrulebis dakisreba

sacdeli periodebi sazogadoebrivi sargeblis sertifikatis

gamowveva