© clinsaver australia pty limited utilising decision support systems to improve operational...

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Utilising Decision Support Systems to Improve Operational Performance

Dr Munro Neville and Stuart Muirhead

August 2003

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Introduction

• Compared with other organisations, health care organisations are complex entities to manage.

• The community expects immediate service without waiting lists. The government expects hundreds of reports.

• Hospital managers are often criticised for not meeting the government targets that have been set after the government analyses historical data from past operations.

• The main theme is integration of information, its analysis and decision making in a timely fashion. This means quality data, properly integrated, and appropriate, easy-to-use tools

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Understanding the Problem

• Part of the problem is the organizational silos that often become barriers to the smooth transition from Strategy to Operations.

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Understanding the Solution

• To link strategic thinking with day to day operations. What has been needed is an approach that is simple enough for the intelligent lay board member but is effective and detailed enough for the front line manager to use in daily operations.

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Case Study

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Case Study, continued

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Case Study, continued

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Case Study, continued

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Case Study, continued

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Integrating activity, finance, peers

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Detailed peer analysis

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Financial performance

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Integrated Warehouse

Integrated Data and Analysis

Financial

Co

mp

arativeA

ctivity

Process

Patient

DRG, Procedure

Specialist

Unit, Department

Specialty

Hospital

Regional

National

Comparative DataNational studiesNational systemsPeer performance

Comparative DataNational studiesNational systemsPeer performance

Activity DataPAS dataTheatre dataImagingPathologyPharmacy

Activity DataPAS dataTheatre dataImagingPathologyPharmacy

Process DataResourcesPathways

Process DataResourcesPathways

Financial DataGen LedgerCasemix costingBudgetingPrice lists

Financial DataGen LedgerCasemix costingBudgetingPrice lists

Feeders Analysis Tools

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Conclusions

• The information silos of yesterday no longer need to exist given the speed and accuracy of current Decision Support System modelling technology.

• The key to solving strategic problems using Decision Support Systems is to use integrated comprehensive modelling systems that quickly and easily identify alternative solutions.

• The technology exists to enable you to stay ahead of strategic challenges.

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