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TRANSCRIPT
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Utilising Decision Support Systems to Improve Operational Performance
Dr Munro Neville and Stuart Muirhead
August 2003
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Introduction
• Compared with other organisations, health care organisations are complex entities to manage.
• The community expects immediate service without waiting lists. The government expects hundreds of reports.
• Hospital managers are often criticised for not meeting the government targets that have been set after the government analyses historical data from past operations.
• The main theme is integration of information, its analysis and decision making in a timely fashion. This means quality data, properly integrated, and appropriate, easy-to-use tools
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Understanding the Problem
• Part of the problem is the organizational silos that often become barriers to the smooth transition from Strategy to Operations.
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Understanding the Solution
• To link strategic thinking with day to day operations. What has been needed is an approach that is simple enough for the intelligent lay board member but is effective and detailed enough for the front line manager to use in daily operations.
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Case Study
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Case Study, continued
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Case Study, continued
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Case Study, continued
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Case Study, continued
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Integrating activity, finance, peers
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Detailed peer analysis
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Financial performance
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Integrated Warehouse
Integrated Data and Analysis
Financial
Co
mp
arativeA
ctivity
Process
Patient
DRG, Procedure
Specialist
Unit, Department
Specialty
Hospital
Regional
National
Comparative DataNational studiesNational systemsPeer performance
Comparative DataNational studiesNational systemsPeer performance
Activity DataPAS dataTheatre dataImagingPathologyPharmacy
Activity DataPAS dataTheatre dataImagingPathologyPharmacy
Process DataResourcesPathways
Process DataResourcesPathways
Financial DataGen LedgerCasemix costingBudgetingPrice lists
Financial DataGen LedgerCasemix costingBudgetingPrice lists
Feeders Analysis Tools
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Conclusions
• The information silos of yesterday no longer need to exist given the speed and accuracy of current Decision Support System modelling technology.
• The key to solving strategic problems using Decision Support Systems is to use integrated comprehensive modelling systems that quickly and easily identify alternative solutions.
• The technology exists to enable you to stay ahead of strategic challenges.
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