© 2015 unisys corporation. all rights reserved. 1 1 partnerschaft mit nexthink nexthink der...

© 2015 Unisys Corporation. All rights reserved. 1

Partnerschaft mit nexthinknexthink der führende Anbieter von End User IT Analytics mit mehr als 550 Kunden weltweit. Das Business bestimmt in Zukunft mit was sie arbeiten wollen. Möchten Sie die Kontrolle behalten?

› Unisys ist seit vielen Jahren Partner und neu auch globaler Platinum Partner.

• Reseller Agreement

• Projektrealisierungen

• Projektreferenzen

Manage Hybrid IT Without End-User Perspective?

Smarter IT through End-user AnalyticsDaniel Boehrer (Sales Director Nexthink)

dboehrer@nexthink.com

Agenda

› Challenges

› Why IT Analytics

› How Nexthink Can Help

Today’s Challenges Pulling In Many Directions

Hybrid IT & Shifting Broker Role

Control ofEnd-user Services?

Complexity Is Already Exceeding Human Capacity

Turn Big Data Inward With IT AnalyticsThe Future Of Service Monitoring And ManagementDecember 5, 2012

Hybrid IT & Continuous Updates (DevOps)

Is Accelerating Complexity

90% IT Execs Admit They Can’t Detect Problems

Agenda

› Challenges

› Why IT Analytics

› How Nexthink Can Help

What Is Analytics?

Discovery of meaningful patterns in data … that give IT actionable insight into what they can no longer control and/or don’t have the luxury of time to understand.

Hybrid IT Questions That You May Struggle With

› Are your end-users experiencing problems that you have no way to detect, and do you know for how long the end-users are affected?

› How will you measure service quality across all services including Cloud, BYO, External and Outsourced services as experienced by the end-user?

› How will you accelerate IT Projects and DevOps planning and delivery while improving service quality to your business end-users?

› Can you prove that your end-user security policies will work in Hybrid IT environments, and will your teams be able to detect and identify the growing number of security exploits and attacks quickly enough?

› Can your helpdesk really help in a Hybrid IT environement?

What If You Could...

› Understand availablity and performance across all IT services including cloud (e.g., Office365) and outsourced (e.g., end-user support) services just as your end-users perceive them.

› Have the real-time state of your infrastructure to resolve issues faster.

› Move from reactive to pre-emptive, predictive and proactive management and reduce end-user incidents by 30%.

› Monitor security compliance policies and detect potential security threats through behavioral analytics.

› Speed and improve IT projects & DevOps delivery and quality.

Agenda

› Challenges

› Why IT Analytics

› How Nexthink Can Help

What’s more useful?

• Photo or movie?

• Asset Informationen or relationship?

• Snapshot or real time with history ?

In order to

• Understand trends & changes over time

• Make better decisions

• Verify actions

• Analyze success and failures

• Detect potential for improvements

Analyse Football Team

Nexthink – Innovator of End-User IT Analytics

All endpoints – All applications – All activities – At all the time

Who? Which action ? When ? On what ? Where? From where ? To where ?Who? Which action ? When ? On what ? Where? From where ? To where ?

Datacenter Management

Desktop Management

Network Management

Nexthink• Outside – In view• real time• proactive• understand

relationships

User Source Binary Port Destination Domain

Why Use An Outside-in Approach?

End-user / Endpoint Gain insight into “ALL”: - Applications - IT services - Destinations - Domains

Detect anomalies that represent: - Infrastructure issues - Exploits/attacks - Non-compliant use - Abnormal behavior

By analyzing continuously

in

real-time ”ALL ACTIVITY”

i.e., every:

• Binary Execution• Network & Web

Connection• Login & Logout• Warning, Error & Failure• Crash & Reset

from the end-users’ endpoints

into the infrastructure

IT organizations are able to…

Server and Network

Cloud/SaaS

Outside-In Approach

How Is End-user Analytics Different?

“ALL” end-user issues, threats …

Insight into service quality, infrastructure issues, abnormal behavior …

Real-time trends, anomalies…

Monitoring Analytics Visualization

Enterprise-wide | Continuous | Real-time

Nexthink Accelerates IT Projects & DevOps

Production

QA Lab

It’s impossible to reproduce “Production” (an ever changing environment) in a QA Lab

Continuously measure/improve service quality without depending on end-users to report issues and provide feedback

End-user Analytics Eliminates IT’s Dependence On End-users Reporting

Issues & Providing Feedback

Nexthink’s continuous, real-time end-user analytics … enables proactive, pre-emptive and predictive management of Hybrid IT.

Public &Education

Finance &Insurance

Industry &Services

Healthcare &Pharma

550+ Customers & Numerous Success Stories

Strong and happy customer base› Written success stories› Video success stories› References› User group› Advisory council › …and more!

https://www.nexthink.com/download-resource/?file=forrester_big_data

https://www.nexthink.com/download-resource/?file=forrester_nexthink

https://www.nexthink.com/download-resource/?file=forrester_future_infra_ops

Daniel Boehrer – mailto:dboehrer@nexthink.com

http://nexthink.com/documents

Free Forrester Research Reports

Hybrid IT Needs End-user Analytics

Thank-you!