ami deployments from around the world southern california ...€¦ · utilities commission in 2008...

Edison SmartConnect™

AMI Deployments from Around the World

Southern California Edison: Edison SmartConnect

Campbell Hawkins, Senior Manager, Edison SmartConnect Program Office

© Copyright 2012, Southern California Edison www.sce.com/smartconnect

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Southern California EdisonAn Edison International Company

PG&E

SCE

SDG&E

• Southern California Edison (SCE), headquartered in Rosemead, California, employs approximately 18,000 people

• Serves a population of more than 14 million people in a 50,000 square mile area of Central, Coastal, and Southern California

• Service territory includes more than 180 cities and communities

• 9,000 MW of generating capacity from interests in nuclear, hydroelectric, and fossil-fueled power pla nts

• Award-winning energy efficiency and demand response customer programs 1,415 MW

• Industry leader in renewable energy, electric transportation, Smart Grid, and smart metering

• Serving customers for 125 years


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SCE’s Smart Metering ProgramEdison SmartConnect TM

• 5 million existing electric meters will be replaced with “smart” meters between 2009 and 2012

• $1.6 billion project cost 2008 –2012– Approved by California Public

Utilities Commission in 2008

– $1.25 billion in Capital

– 1,422 employees


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State and Federal Regulatory and Legislative Drivers

United StatesFederal

SmartGrid Policy

California StateSmartGrid Policy

California Regulatory

SmartGrid Policy


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SCE Smart Grid Vision

© Copyright 2008, Southern California Edison

Natural Gas

Expanded, enhanced transmission

Cleaner, more efficient distribution

Energy-storagepossibilities forcommunities,homes, andintermittentresources

Hydro

Renewables

Nuclear

Edison SmartConnect meter

Plug-in hybrid vehicles

Natural Gas

Expanded, enhanced transmission

Cleaner, more efficient distribution

Energy-storagepossibilities forcommunities,homes, andintermittentresources

A cleaner, more diverse generation supply. A smarter and more reliable electricity grid. Serving customers who are using electricity more wisely, and in more ways, than ever before.


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Edison SmartConnect Benefits

Rates & Programs• Time of Use Rates• Summer Advantage Incentive (CPP)• Save Power Day Incentive (PTR)• Budget Assistant• Enabling technology

Energy Information Drives Conservation• More timely energy usage information• Forecasted cost and demand• Usage history• Reduce peak load by 1,000 MWs• Reduce residential energy consumption by

1% (minimum)• Reduce GHG by 365,000 tons/yr

Automation Self-Service• Remote service switch• Improve customer experience


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Customer enabled automated response through Smart Energy appliances

Improved load management through Edison SmartConnect

technologies

Energy information

drives energy conservation

and GHG reductions

SCE’s Customer Experience Will be Pervasive and Tailored to Customer Preferences

Customer-friendly

“Lifestyle”plans

Web &mobile tools


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Transforming Our BusinessWith Edison SmartConnect, SCE will collect more meter reads in a 12-hour period than traditionally collected in an entire year.


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Moving from Concept to RealityEdison SmartConnect is using a multi-phased, multi-staged approach to develop and deploy 5 million smart meters and implement the corresponding systems.

2005 - 2006Phase I :Research

2007Phase II:

Development

2008 - 2012Phase III:

Deployment

• Developed use cases and preliminary business case

• Developed meter requirements and system architecture

• Completed vendor prototype testing

• Matured project management controls

• Completed field test with two meter/communication solutions

• Finalized business case and filed Regulatory Application

• Completed procurement process with key vendors

• Implement back office systems and security

• Deploy 5 million smart meters

• Empower customers to manage their usage and realize operational benefits

Today


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Edison SmartConnect Meter Technology

Meter Features•200A integrated service switch

•Home Area Network interface•Energy & voltage measurement

•Outage detection & service status

•Theft/tamper detection •Remote firmware upgradability

•Robust security

Multi-Tier Telecom Network•Designed for flexibility & security

•2-way narrowband 900MHz RF LAN

•Open standard ZigBee 2.4GHz HAN•Cellular based WAN with flexibility for technology changes


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CSSCustomer Service System

CSSCustomer Service System

ENSEvent

Notification System

SCE.comWeb Presentment

SCE.comWeb Presentment

MDMSMeter Data

Management System

MDMSMeter Data

Management System

Mesh Network

Cell Relay

Cell Relay

Dat

a C

ente

r –

FIR

EW

ALL

Dat

a C

ente

r –

FIR

EW

ALL

Wireless Cellular Network

Cell Tower

Edison SmartConnect Technology

DataWarehouse

DataWarehouse


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Edison SmartConnect Customer Experience

Local Government Briefing Press

Releases

SCE.com Zip code look up

Bill Onserts

YouTube Channel

CommunityForums

Pre-installation letter

Corix Call Center

Carl & Eddy Movie Trailers

Door hanger

Meter install

How to read your meter

Mail: Upcoming Programs

Random Meter install survey

Get Connected

Corix Call Center

Telemarketing

Email & Web Solicitations

Targeted program enrollments

Shared Mail

My Account

BuckslipsDirect Mail

Social MediaOnline AdsSCE.com

Direct Mail Budget Assistant

Save Power Days

Smart EnergyExperience

Get Connected

Telemarketing

Customer Enrolls

Targeted Campaign

CommunityForums

SocialMedia

Customer Enrolls

New Devices

Direct Mail

Targeted program enrollments

Enrolls in New Rate

Email & Web Solicitations

FocusGroups

EmailSurveys

EmployeeInformation

PhoneSurveys

SCE.com

CommunityForums

Assessments


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• 4 Million Smart Meters Installed

• 8,900+ Cell Relays Installed

• Daily Install Average: 8,000+

• Installers: 330

• Collecting Interval Data for More Than 4 Million Customers

• Generating Interval Data Bills for More Than 1.7 Million Accounts

• Performance Metrics Meeting Expectations

Edison SmartConnect Program Status


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Challenges, Risk and Issues

• Large Scope

• High Complexity

• New Technology

• Aggressive Timeline

• Performance and Scalability

• Multiple Vendor Integration and Management

• EmergingIssues

• Customer Concerns

• Customer Participation & Adoption

• Dynamic Regulatory Environment

SCE Internal / Industry External / Customer


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Keys to Success

• Customers First – Communicate Benefits

• Technology Solutions andCustomer Engagement

• Think Local

• Listen – Learn - Communicate

• Be Here Now!


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www.sce.com/smartconnect

[email protected]

ami deployments from around the world southern california ...€¦ · utilities commission in 2008...

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