american public power association session 6 (pma) september 24, 2007
DESCRIPTION
American Public Power Association Session 6 (PMA) September 24, 2007 Uses, Costs, and Implementation of AMR/AMI Herman Millican Austin Energy. Agenda. Choosing The Right AMR/AMI Platform Choosing The Cost Analysis Variables Lessons Learned In Implementation. Platforms. Broadband - PowerPoint PPT PresentationTRANSCRIPT
1
American Public Power AssociationSession 6 (PMA)
September 24, 2007
Uses, Costs, and Implementation of AMR/AMI
Herman MillicanAustin Energy
2
Agenda
Choosing The Right AMR/AMI Platform
Choosing The Cost Analysis Variables
Lessons Learned In Implementation
3
Platforms
Broadband Mobile One-way RF Fixed Network Two-way RF Fixed Network Power Line Carrier Satellite Walk-by Wired Telephone
4
Metering Challenges
Load Profile
Totalization
Multiple Accounts
Security Concerns
Hard-To-Read Accounts
Power Quality Monitoring
Web Presentation
5
Choosing The Cost Analysis VariablesCurrent State [Base State]
BENEFITS:In addition to “normal” hard costs
Company exposure (Walk By)
Monthly set of eyes on meters (Walk By)
AMRCIS interface provides web-based info
Can use contractor staff for other Soft
Services
AMR reduce customer complaint/question
time
AMR reduce bill prep time
Historical reads
Low error rate, high performance contractor
Low cost per read
Proven reliable system
Neighborhood watchCrime Deterrent
RISKS:Attack by animals (Walk ups)
Human error
No self-evaluation of meters
Technology obsolescence
CIS system is antiquated
Cannot meet customer requests for billing
date
Limited data that can be collected
Weather and traffic impact crews
Database Synchronization
Database Maintenance
Demand response not available
Interface not working
Vehicle accidents
Reduced metering registration (lost
revenue)
6
Choosing The Cost Analysis VariablesDesired State [Needs State]
ADVANCED METERING SERVICES:
In addition to “normal” hard costs
Daily Reads
CC Personnel Ping Meters For Current Read
Remote turn on/off
Accommodate Prepaid Metering
Power outage indication
Schedule turn on/off into system
Demand side management (DSM)
TOU
Off-Cycle Reads
Historical Reads
Tamper Notification/Current Diversion
Access Data Warehouse
Data Filtering Mechanism
Faster Notification of Stopped Meters
RISKS:
Technology obsolescence
CIS system is antiquated
Database Maintenance
Error rate above 1 %
Security breaches (ability to hack)
Too much technology
Lower rate of return from new technology
Cost of learning curve/errors
Duplication of integration with CIS systems
7
First Deployment ChallengesMulti-Family
Five Major Universities
Multi-Family Units
1000 + Apartment Complexes in the Austin Area
More than 140,000 Units
Move In/Out Reads (Off Cycle Reads)
AE Back Office Resources
Service Orders Generated
Service Trucks on the Streets
8
Targeted Deployment
Multi-Family Units
Electric Only Accounts
Single Phase Meters
New Construction Multi-Family Units
Hard to Read Meters
Network Meters (Downtown)
Airport Metering
City of Austin (Municipal) Accounts
9
Installation Resources
Customer Information Center – Call Center
Information Technology
Telecommunication Engineering (Radio Network)
Distribution and Substation Engineering
Metering Operations
Project Management
Contracted Resources (Installers and Electrician)
Austin Energy Meter Electricians
10
Lessons Learned In Implementation
Billing Cycle Services
Improvement in Cash Flow (Read to Bill1 Day)
Elimination of Estimated Bills and Re-Bills
Reduction in Non-billable Consumption
Reduction in Uncollectible Write-Offs
Reduction in Energy Theft
11
Lessons Learned In Implementation
Customer Service
Reduction in High Bill Complaints
Reduction in Call Center Operations (Calls)
Reduction in Service Visits for Customer Problems
Vacancy Monitoring
Ability to move Read dates
Off-Cycle Reads and On-Demand Reads
12
Lessons Learned In Implementation
Metering Reading and Operations
Elimination of Manual Meter Reading
Elimination of Special Reads (Move In/Move Out)
Avoided Vehicle and Equipment Costs
Reduction in Employee Injuries
Accelerate Replacement of Old Meters (Increase Revenue)
Database clean-up
Improve Metering Accuracy
13
Lessons Learned In Implementation
Strategic Planning
Energy Data Warehousing
Web-based Energy Services
Rate Development
Energy Management Programs
Demand Side Management
Conservation
14
Future Austin Energy Benefits
Integrate AMR points with Outage Analysis to improve restoration response times
Investigating AMR for Water on Fixed Network
Investigate the implementation of a Meter Data Warehouse