ALYSSA M. SMITH

207 Nichols Street ♦ Gardner, MA 01440 ♦ (978) 652-8037 ♦ asmith8037@yahoo.com EXPERIENCE

H.W. Staffing Solutions DEC 2013 – PRESENTStaffing and Recruiter On-Site Branch ManagerH.W. Staffing Solution, 27 Nashua Street, Leominster, MA 01453Responsibilities: All aspects of management but not limited to: Coordinating temporary employees at a corporate client location, acting as the central contact for hiring managers and human resources to identify openings, manage advertising and web posting responses, and evaluating staffing strategies and plans; Responsible for providing emergency 24/7 staffing support service to the client, submitting qualified candidates to hiring authorities, coordinating interview schedules and interviewing candidates. Coordinate drug screens and background screens, conducting weekly payroll and handling all new hire paperwork as well as tracking client property, and attending weekly on-site meetings as necessary.Skills include: Microsoft Outlook, Microsoft Excel, Staff Suite Bond and Crystal Enterprise

Oak Hill Country Club Beverage Cart Service JUL 2013 – JAN 2014Oak Hill Country Club, 840 Oak Hill Rd. Fitchburg, MA 01420Responsibilities: All aspects of customer service including but not limited to: Waiting on customers, serving alcoholic and non-alcoholic beverages, applying cash and member charges, serving and preparing food in snack bar, constant personal communication with clients, stocking snack bar and beverage cart with beverages and food items, lifting carts in excess of 50lbs.

WAHPR Pet Retreat Operations and Co-Supervisor (Promotion) NOV 2012 – JUL 2013Wachusett Animal Hospital and Pet Retreat (WAHPR), Westminster Business Park, Westminster, MA 01473Responsibilities: All aspects of kenneling including but not limited to: Feeding, walking and boarding dogs; Cleaning kennels and entire Pet Retreat area; Supervising doggy day care and individual play time; Running and training dogs; Restraining and preventing dog fights; Assisting groomer with nail trims, baths, restraint etc.; Assist in preparing employees work schedules including holiday and vacation times; Assist in setting up a series of monthly Doggy Daycare packages; Assisted with training of new associates; Reviewed applicants and resumes as well as interviewed prospective employees.Skills include: Microsoft Word, VIA and Infinity ImproMed

Client and Customer Service JUL 2010 – JUL 2013Wachusett Animal Hospital and Pet Retreat (WAHPR), Westminster Business Park, Westminster, MA 01473Responsibilities: All phases of client services including but not limited to: Daily personal, internet and telephone communication with customers and representatives from other veterinary hospitals, kennels, grooming facilities, as well as pharmacies and surrounding animal control officers; Assist customers with purchases, selection of services, and arranging appointments; Create client/patient accounts; Modify veterinary records for vaccinations, Assist with medical notes for the doctor/technicians, Fax prescriptions/medical charts/certificates such as

Rabies/Neuter and Spays for the towns; Maintain medical records by scanning records into patient/client files, filing paper records, taking payments, returns, and voiding transactions; Assist clients/technicians/veterinarians with pets through lobby/exam rooms/parking lot; Assist in pet restraint during services; Provide nail trims; Assisted with training of multiple new associates; General cleaning of lobby/restroom areas; and any other duties as needed.

Retail Customer Service MAY 2012 – DEC 2012 Sunsations Tanning Spa, 131 John Fitch Highway, Fitchburg, MA 01420Responsibilities: Seasonal position involving client and retail services, including but not limited to: Retail sales, Assisting customers with the tanning beds; Cleaning all areas of the Spa; Managing inventory and Lifting packages in excess of 50 lbs.

Retail Customer Service JUN 2009 – DEC 2011 Rite Aid Pharmacy, 52 Pearson Blvd, Gardner, MA 01440Responsibilities: Including but not limited to: Daily personal and telephone communication with customers and representatives from other companies; Assist customers with purchases; Selling wellness plus memberships; Setting up displays for weekly sales; stocking and rotating products; Unloading deliveries; Merchandising; Assist with training new associates; Cleaning and upkeep of the store, and any other duties as needed.

Sales Associate JUN 2008 – AUG 2008 Fashion Bug, Timpany Blvd, Gardner, MA 01440Responsibilities: Summer position involving all phases of retail customer service including buying & fitting assistance, daily personal and telephone communications with customers and company personnel, emails, detailed service at the register including sales, returns, payments, layaways, charges, credit card promotions and registrations, and Premier Card upgrades. Additional duties include maintaining store appearance, processing merchandise to be put out on the floor, assisting with setting up of weekly sales and visual merchandising, and any other assigned duties.

Gardner News Paper Delivery MAY 1998 – SEP 2001 EDUCATION

Mount Wachusett Community College SEP 2009 – MAY 2010444 Green Street, Gardner, MA 01440Associates Degree in Liberal Arts Matriculating to an Associates in Liberal Arts and Business

Gardner High School SEP 2005 – MAY 2009200 Catherine Street, Gardner, MA 01440 Diploma Awarded Honor Roll Varsity Basketball Varsity Field Hockey Chorus Murals Painting Club

Recreational Activities 1996 – 2004Basketball – Recreation LeagueGymnastics – Supplemental Cheerleading – Pop Warner Football COMMUNITY SERVICE & ACCOMPLISHMENTS

1998 – 2003 Girl Scouts: Projects included: Cookie Sales; Assisted at Veteran’s Day and Memorial Day programs; Earth Day clean-up and a variety of projects.

2000 – 2004 Volunteered for community program at the Veteran’s Food Bank. 2001 – 2004 Volunteered for community program at Gardner Animal Control which included

cleaning stalls, washing dogs, feeding cats and dogs and any other assignments as requested. 2004 – 2008 Volunteered for community program Coaching Girls Recreation League

Basketball. 2000 – 2007 Attended Autism Awareness Programs with Anne Hurst and provided care for

her autistic child.