altivon corporate
TRANSCRIPT
Headquarters
Founded
Partnerships
O�ces
Web Site
Phone
Phoenix, AZ
1989
Genesys®Interactive Intelligence® Platinum Elite Partner Microsoft® Provider NetworkMattersight®TekVisionVidyoVirtual Hold Technology
Across North America
www.altivon.com
866.982.5848 US
800.326.2740 Canada
Technology best serves the business when it is well selected, implemented and introduced.
Our disciplined, process-oriented approach is the foundation for interaction management that is e�cient for agents, e�ective for customers and �exible for the future. As a result, our customers increase pro�t, improve customer satisfaction and make better decisions.
- Bruce Andersen, Altivon President & CEO
The Altivon Business Philosophy
© 2005-2015 Altivon. All rights reserved. | www.altivon.com | 866-982-5848 | [email protected]
Contact Us
2015
Corporate Overview
Headquarters
Founded
Partnerships
O�ces
Web Site
Phone
Phoenix, AZ
1989
Genesys®Interactive Intelligence® Platinum Elite Partner Microsoft® Provider NetworkMattersight®TekVisionVidyoVirtual Hold Technology
Across North America
www.altivon.com
866.982.5848 US
800.326.2740 Canada
Technology best serves the business when it is well selected, implemented and introduced.
Our disciplined, process-oriented approach is the foundation for interaction management that is e�cient for agents, e�ective for customers and �exible for the future. As a result, our customers increase pro�t, improve customer satisfaction and make better decisions.
- Bruce Andersen, Altivon President & CEO
The Altivon Business Philosophy
© 2005-2015 Altivon. All rights reserved. | www.altivon.com | 866-982-5848 | [email protected]
Contact Us
2015
Corporate Overview
Great customer experience every time
Altivon delivers high value, high impact contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. Altivon handles all aspects of solution design, deployment, support and on-going improvement.
Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has more than 25 years of experience in contact center solutions and partners with leading contact center technology companies. We help companies become active participants in customer experience.
Our contact center solutions make every interaction exceptional.
► Interact with customers in the channel(s) of their choice
► Route interactions based on agent skills and customer behavior
► Reach out through revenue-producing outbound campaigns
► Mentor agents and improve performance
► Elevate service levels and customer satisfaction
► Promote customer self-service
► Generate accurate forecasts and schedules
► Unify the customer experience regardless of interaction type and agent location
► Avoid labor-intensive system administration
► PBX/IP-PBX
► ACD/multimedia queuing
► Quality monitoring & reporting
► IVR & self service automation
► Knowledge management
► Workforce management (WFM)
► Remote agent capabilities
► Outbound dialing
► Content Management
► Multimedia recording
► Screen recording
► Agent scoring
► Multi-site routing
► Customer satisfaction surveys
► Speech recognition
► Process automation
► Real-time speech analytics
Delivering Solutions
All-in-One Technology
Client Services
Successful Solutions
Enhance. Elevate. Evolve.
Altivon solutions are built on a platform with an open standards architecture that supports multi-channel interactions, mobile customers and virtual centers.
Altivon o�ers a range of services designed to assist throughout the contact center life cycle and in business process automation. These services are grouped into �ve categories, contributing directly to improved customer experience.
► Consulting services. We help you de�ne your priorities through review of people, process and technology.
► Solution design. Our consultants work with your team to design the speci�c solution required to solve your business needs.
► Implementation services. Every infrastructure and operational detail is coordinated and implemented according to the solution design to ensure a successful deployment of new technology and processes.
► AltiCare maintenance and support. Our support team ensures a smooth transition from implementation to production.
► Optimization. These services help keep your system evergreen and constantly evolving.
Individual goals and objectives may vary, but all contact center solutions can be measured by whether they:
► Enhance operations. Improve organizational e�ciency, employee morale and transparency.
► Elevate customer experience. Deliver new options for interactions, better responsiveness and higher customer satisfaction.
► Evolve. Change and grow over time using �exible technology infrastructure and evergreen processes.
Companies across North America have put their trust in us to help ful�ll their customer service vision.
Consulting & Optimization
We help our customers take an objective view of their current customer care and communications environment. We help leverage success.
► Rapid Business Assessment
► Strategic Roadmap
► Customer Bene�t Assessment
► Solution Assessment
► Technical Health Check
► Process Optimization
► Strategic Roadmap Refresh
► Solution Assessment Refresh
► User Communities
► User Group Meetings
Great customer experience every time
Altivon delivers high value, high impact contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. Altivon handles all aspects of solution design, deployment, support and on-going improvement.
Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has more than 25 years of experience in contact center solutions and partners with leading contact center technology companies. We help companies become active participants in customer experience.
Our contact center solutions make every interaction exceptional.
► Interact with customers in the channel(s) of their choice
► Route interactions based on agent skills and customer behavior
► Reach out through revenue-producing outbound campaigns
► Mentor agents and improve performance
► Elevate service levels and customer satisfaction
► Promote customer self-service
► Generate accurate forecasts and schedules
► Unify the customer experience regardless of interaction type and agent location
► Avoid labor-intensive system administration
► PBX/IP-PBX
► ACD/multimedia queuing
► Quality monitoring & reporting
► IVR & self service automation
► Knowledge management
► Workforce management (WFM)
► Remote agent capabilities
► Outbound dialing
► Content Management
► Multimedia recording
► Screen recording
► Agent scoring
► Multi-site routing
► Customer satisfaction surveys
► Speech recognition
► Process automation
► Real-time speech analytics
Delivering Solutions
All-in-One Technology
Client Services
Successful Solutions
Enhance. Elevate. Evolve.
Altivon solutions are built on a platform with an open standards architecture that supports multi-channel interactions, mobile customers and virtual centers.
Altivon o�ers a range of services designed to assist throughout the contact center life cycle and in business process automation. These services are grouped into �ve categories, contributing directly to improved customer experience.
► Consulting services. We help you de�ne your priorities through review of people, process and technology.
► Solution design. Our consultants work with your team to design the speci�c solution required to solve your business needs.
► Implementation services. Every infrastructure and operational detail is coordinated and implemented according to the solution design to ensure a successful deployment of new technology and processes.
► AltiCare maintenance and support. Our support team ensures a smooth transition from implementation to production.
► Optimization. These services help keep your system evergreen and constantly evolving.
Individual goals and objectives may vary, but all contact center solutions can be measured by whether they:
► Enhance operations. Improve organizational e�ciency, employee morale and transparency.
► Elevate customer experience. Deliver new options for interactions, better responsiveness and higher customer satisfaction.
► Evolve. Change and grow over time using �exible technology infrastructure and evergreen processes.
Companies across North America have put their trust in us to help ful�ll their customer service vision.
Consulting & Optimization
We help our customers take an objective view of their current customer care and communications environment. We help leverage success.
► Rapid Business Assessment
► Strategic Roadmap
► Customer Bene�t Assessment
► Solution Assessment
► Technical Health Check
► Process Optimization
► Strategic Roadmap Refresh
► Solution Assessment Refresh
► User Communities
► User Group Meetings
Great customer experience every time
Altivon delivers high value, high impact contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. Altivon handles all aspects of solution design, deployment, support and on-going improvement.
Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has more than 25 years of experience in contact center solutions and partners with leading contact center technology companies. We help companies become active participants in customer experience.
Our contact center solutions make every interaction exceptional.
► Interact with customers in the channel(s) of their choice
► Route interactions based on agent skills and customer behavior
► Reach out through revenue-producing outbound campaigns
► Mentor agents and improve performance
► Elevate service levels and customer satisfaction
► Promote customer self-service
► Generate accurate forecasts and schedules
► Unify the customer experience regardless of interaction type and agent location
► Avoid labor-intensive system administration
► PBX/IP-PBX
► ACD/multimedia queuing
► Quality monitoring & reporting
► IVR & self service automation
► Knowledge management
► Workforce management (WFM)
► Remote agent capabilities
► Outbound dialing
► Content Management
► Multimedia recording
► Screen recording
► Agent scoring
► Multi-site routing
► Customer satisfaction surveys
► Speech recognition
► Process automation
► Real-time speech analytics
Delivering Solutions
All-in-One Technology
Client Services
Successful Solutions
Enhance. Elevate. Evolve.
Altivon solutions are built on a platform with an open standards architecture that supports multi-channel interactions, mobile customers and virtual centers.
Altivon o�ers a range of services designed to assist throughout the contact center life cycle and in business process automation. These services are grouped into �ve categories, contributing directly to improved customer experience.
► Consulting services. We help you de�ne your priorities through review of people, process and technology.
► Solution design. Our consultants work with your team to design the speci�c solution required to solve your business needs.
► Implementation services. Every infrastructure and operational detail is coordinated and implemented according to the solution design to ensure a successful deployment of new technology and processes.
► AltiCare maintenance and support. Our support team ensures a smooth transition from implementation to production.
► Optimization. These services help keep your system evergreen and constantly evolving.
Individual goals and objectives may vary, but all contact center solutions can be measured by whether they:
► Enhance operations. Improve organizational e�ciency, employee morale and transparency.
► Elevate customer experience. Deliver new options for interactions, better responsiveness and higher customer satisfaction.
► Evolve. Change and grow over time using �exible technology infrastructure and evergreen processes.
Companies across North America have put their trust in us to help ful�ll their customer service vision.
Consulting & Optimization
We help our customers take an objective view of their current customer care and communications environment. We help leverage success.
► Rapid Business Assessment
► Strategic Roadmap
► Customer Bene�t Assessment
► Solution Assessment
► Technical Health Check
► Process Optimization
► Strategic Roadmap Refresh
► Solution Assessment Refresh
► User Communities
► User Group Meetings
Headquarters
Founded
Partnerships
O�ces
Web Site
Phone
Phoenix, AZ
1989
Genesys®Interactive Intelligence® Platinum Elite Partner Microsoft® Provider NetworkMattersight®TekVisionVidyoVirtual Hold Technology
Across North America
www.altivon.com
866.982.5848 US
800.326.2740 Canada
Technology best serves the business when it is well selected, implemented and introduced.
Our disciplined, process-oriented approach is the foundation for interaction management that is e�cient for agents, e�ective for customers and �exible for the future. As a result, our customers increase pro�t, improve customer satisfaction and make better decisions.
- Bruce Andersen, Altivon President & CEO
The Altivon Business Philosophy
© 2005-2015 Altivon. All rights reserved. | www.altivon.com | 866-982-5848 | [email protected]
Contact Us
2015
Corporate Overview