ally tools- “must haves”
DESCRIPTION
Ally Tools- “Must Haves”. Objectives: Staff will be introduced to the five fundamental Must Haves of -Time -Space -Positive Tone & Words -Living in their shoes -Being Connected. The “MUST HAVES”. Things that are based in common sense - PowerPoint PPT PresentationTRANSCRIPT
Ally Tools- “Must Haves”Objectives: Staff will be introduced to the five fundamental Must Haves of
-Time-Space-Positive Tone & Words-Living in their shoes-Being Connected
Things that are based in common sense Things that are observable…concepts that
we can all practice Developed from the key things that people
have done wrong Must be practiced and reinforced every
day…make them a part of your daily conversation
*handouts for your notebook*
The “MUST HAVES”
The importance of 10 seconds (or more)
Take time It takes time (be patient)
TIME
The Buffer ZoneThe importance of feeling safeBody Language
SPACE
Smile Offer kind words Mind you Tone It is YOUR responsibility (There are people
depending on you) Find a Scream Room! (take a breather/calm down,
if needed)
BE POSITIVE
Deal with issues discretely (sssh- library voice)
Supportive NOT Authoritative
TONE
Take the TIME to understand how his/her day is going
THEIR SHOES
Respect Activity
Activity