all about tone plus

7/23/2019 All About Tone Plus

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ALL ABOUT TONE PLUS

How to check the credit balance?

From your phone press *133# and press dial button.

How do I top up my account?

Press *122*1! di"it PI $ollow with # e%ample& *122*1! di"it code

PI# Press '()

hat should I do i$ I cannot recei+e calls or make calls?

,ou can do attempt these steps -rst&

o From your phone/ "o to settin"s.

o 'elect network settin"s.

o 0hoose option 45.

o 'earch network and choose other than your current ser+icepro+ider 6i.e. a%is/ )i"i7 until your selection has been

re8ected/

o 0hoose a"ain option 45 and choose network 9une 9alk

or 0elcom.

o 0lear all call list.

o :; mobile phone and on a$ter 1< minutes

o 9ry to make call.

o I$ problem persists please call 9une9alk 0ustomer 'er+ice at=3>@==== ,ou will "et immediate assistance $rom A.==a.m

to 1=.==p.m.

hat should I contact i$ I ha+e technical issues with my ser+ice?

,ou can contact 9une 9alk customer ser+ice by dialin" 131== or =3

>@====. ,ou will "et immediate assistance $rom A.==a.m to

1=.==p.m.

Pro+ide the particular as below&

o ame

ricBPassport#

obile umber

hat should I do i$ I cannot send or recei+e sms?

Co to messa"e settin"

0hoose te%t messa"e

0han"e PB'er+ice centre umber to D!=13===@@==== or 131==.,ou will "et immediate assistance $rom A.==a.m

to 1=.==p.m.

0an I retain my e%istin" number $rom other network?

,es. It is called obile umber Portability 6P7E also known as Port

In.

,ou can do it yoursel$ or you can ask your ser+ice center or branch

to do it.

hy does my P "ot re8ected?

3 possibilities $or portin re8ected

o In$ormation re"istered $or two ser+ice pro+iders not match

o ron" selection o$ ser+ice pro+idero I0 re"istered in 9une 9alk and e%istin" ser+ice pro+ider not

match.

hat should I do i$ P "ot re8ected? 'teps are below&

Co to current ser+ice pro+iders.

sk to check and con-rm the I0 number and name re"istered.

Feedbacks to 9one Plus to reprocess back a$ter your detail are

corrected.

ServicesHow do I acti+ate the CP'?

From the phone/ dial *111#

9he menu will appear/ choose the number @ $or 'er+ices/ and then

will appear the enu a"ain.

0hoose number 1 $or CP'. 9he CP' will acti+ate automatically.

International oamin"

ow you can stay connected while tra+elin"G For your con+enience/

all subscribers are automatically pro+ided this ser+ice andcon-"urations are not needed. nd you also ha+e the option to

)irect )ial 6at selected countries7 or usin" the 0all ack option $or

"reater sa+in". For more In$ormation/ +iew this link&

http&BBwww.toneplus.my&A=A=BtoneplusBinternationalroamin".php

I)) call ates

0lick the link "i+en& http&BBwww.toneplus.my&A=A=BtoneplusBidd

rates.php

oice mail

How to retrieve voice mails?
http://www.toneplus.my:8080/toneplus/international-roaming.phphttp://www.toneplus.my:8080/toneplus/idd-rates.phphttp://www.toneplus.my:8080/toneplus/idd-rates.phphttp://www.toneplus.my:8080/toneplus/idd-rates.phphttp://www.toneplus.my:8080/toneplus/idd-rates.phphttp://www.toneplus.my:8080/toneplus/international-roaming.phphttp://www.toneplus.my:8080/toneplus/international-roaming.php


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o )ial 131=3 to listen to you +oicemails

How to cancel voicemails?

o Co to 'ettin" J 0all 'ettin" J 0all di+ert J )i+ert all +oice call

J 0ancel

How do I "et P4K o. i$ my sim card blocked?

,ou P4K are printed on your sim card which is an A di"it number.

0ontact 9une 9alk customer care at =3>@==== or 131==.

How do I acti+ate my 9une9alk 'el$0are account?

,ou can acti+ate or reset 9une9alk 'el$0are account by $ollowin"

these steps&

o Insert your 'I card to your mobile phone.

o ake out"oin" call or '' to your $riends.

o Co to 9une 9alk sel$ care website& www.tunetalk.com.

o 'i"n up $or a new subscriber and click at the $or"ot password

as a -rst time lo" in.

o (nter your I0 B Passport # and 9une9alk mobile number.

o 0lick reset password or 5o" In.

o ,ou should recei+e your temporary password shortly to lo"

into the 9une 9alk 'el$care account.

o embers who already si"n up can use e%istin" sel$ care users

and proceed.o :nce success$ully lo" in you will be able to chan"e the

password.

o ny problems or enLuiries should email or talk to 0ustomer

'er+ice at =3>@==== or 131==.

Tone plus

A) Registration

How to purchase business pack?

e$er to the 'er+ice 0entreBranch or HM to purchase the business

pack.

How to re"ister new user in 9one Plus?

Purchase one 9one Plus 'I card. Filled in the re"istration $orm. ,our

re$ereeBsponsor will now re"ister you into 9one Plus to "et user I)

6$ter your 'I card has been acti+ated in 9une 9alk7.

Co to www.toneplus.com.myand lo" into your account usin" your

user lo"in I) and password. 6Password 4'9 chan"e within 2 weeks7
http://www.tunetalk.com/http://www.toneplus.com.my/http://www.tunetalk.com/http://www.toneplus.com.my/


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From the ain enu click on e"ister ew 4ser.

Follow all the in$ormation on the re"istration $orm you ha+e.

:nce complete click re"ister and the system will show you a

messa"e whether the re"istration is success$ul or not.

I$ success$ul the system will tell you the new 4'( I). rite down

this user id onto the re"istration $orm. ow the re"istration is

complete.

B) Tone Plus account

How to lo"in to 9one Plus account?

Co to website www.toneplus.com.my

Key in the username 6your I0BPassport7 and password to lo"in.How to retrie+e password $or $or"ot password or account locked?

0all our customer ser+ice at =1=


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o. ,ou can trans$er credit to any subscribers o$ 9une 9alk/ howe+er

it will not be considered as top up. 9here$ore percenta"e

commissions will not be calculated.

hy I did not "et my commissions?

9here are @ reasons why you did not "et your commissions&

o ,ou may not $ul-ll the minimum monthly commitment o$

3=.

o ,our total commission is less than 3=.

o ,our 9une 9alk mobile ser+ice has e%pired hence so is your

9one Plus account.

o ,our bank account in$ormation is not complete. Please update.

How to check the commission in my account?

Co to website www.toneplus.com.my 0lick on the O'tatement.

,ou can see the (%pected onus mount and your Personal 9op 4p.

I do not ha+e bank account/ what will happen to my bonus?

Co to website www.toneplus.com.my

)ownload the 9hird Party ccount Form/ print out and -ll up the

$orm.

'end the complete 9hird Party ccount Form to HM by email

at hL.careNtone"roup.netor $a% to =3=A with theI0BPassport copy $or both parties in+ol+ed.

hy my personal top up still not captured in system?

0heck when your personal top up has been done?

0heck when is the O5ast 4pdated )ate in your summary?

Is it the date you top up is a$ter or be$ore the date?

I$ the top up be$ore the date/ contact our customer ser+ice at =1=


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ew 'erial umber 6ew 'im7 & 6eed to re"istered Q in acti+e

status7

ttach copy o$ I0BPassport&

ou"ht 'I replacement $rom whom&

E) S"# ar$ E%pire$

y 'I card has e%pired. hat should I do?

0all our customer ser+ice at =1=


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STEP .

9he 2 selected cycle will continue. For (%ample/ e+eryone in your

passi+e commission will contribute 2 people $or you and this is how

your passi+e commission "row.

Potential "ncome

ssumptions& e+eryone re"istered @ people in > days and with

minimum top up o$ 3= per calendar months.

Pa/out Sce$ule 0 Recurring Passive "ncome

embers "ets compensated each time their re$errals topup.

elow are the terms Q conditions.


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Terms 1 on$itions

inimum onthly 9opup :$ 3= 0ulmulati+e sel$ topup o$ 3= or more

within e+ery calendar month in order to Luali$y $or your recurrin" passi+e

income. inimum e$erral (arnin" Payout ,our recurrin" passi+e income

will be tran$erred into your bank account when it reaches 3= or more.

Kindly ensure that your bank in$o is correct.

Pa/out Sce$ule

i7 Payout is made 2< o$ e+ery month.

ii7 (+ery transaction made will in+ol+e bank char"e o$ 3

TONEPLUS Service Su2scription Terms 1 on$itions

9his mobile ser+ice and accompanyin" +alue added ser+ices 6collecti+ely

re$erred to as the 'er+ice7 is pro+ided to you by 9une 9alk 'dn. hd.60ompany number& >2=7 69une9alk7 sub8ect to these terms and

conditions.

dditional terms and conditions speci-c to our +alue added ser+ices are

set out in the 4ser Cuide in your starter pack and on our

ebsite/ www.toneplus.com.my. 9hese/ includin" amendments to them/

are hereby incorporated as an essential part o$ these terms and

conditions/ all o$ which are collecti+ely re$erred to as 9Q0.

on3rmation
http://www.toneplus.com.my/http://www.toneplus.com.my/


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,ou acknowled"e that you ha+e read and $ully understood all the 9Q0.

,our use o$ the 'er+ice/ upon acti+ation/ constitutes unconditional

acceptance to be bound by additional terms speci-c to +arious +alue

added ser+ices and these 9Q0 includin" its amendments. ,ou con-rm that

you are competent to accept these 9Q0. ,ou con-rm that you are at least12 years o$ a"e. 9he in$ormation you pro+ided $or re"istration is +alid and

accurate.

y re"isterin" and acti+atin" your 9une9alk 'er+ice/ you a"ree to&

1. e a 9une9alk 'ubscriber o$ 9une9alk 'er+ice.

2. 4pdate us o$ your re"istration in$ormation should there be any

chan"es.

3. llow 9une9alk to +eri$y the in$ormation pro+ided $or the re"istration

and acti+ation o$ your 9une9alk ser+ice with third parties where

necessary.

@. ear responsibilities $or all char"es incurred to the mobile number

you purchased.


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transmission o$ data. y way o$ e%ample and not as a limitation/ you

a"ree not to use the 'er+ice as $ollows&

1. $or any unlaw$ul purposes or $or any purpose which is a"ainst public

interest/ public order or national harmonyE or

2. to publish de$amatory/ in$rin"in"/ obscene or other unlaw$ulmaterialE or

3. in connection with the in$rin"ement o$ the copyri"ht/ patent/

trademark/ trade secret or other proprietary ri"hts o$ any third party

or ri"hts o$ publicity or pri+acyE or

@. to post or transmit throu"h the 'er+ice unlaw$ul/ harassin"/

libellous/ abusi+e/ threatenin"/ harm$ul/ +ul"ar/ obscene/ pri+acy

in+adin" se%ualBracially o;ensi+e or otherwise ob8ectionable

material o$ any kind or nature

Service

'er+ice means the 9une9alk mobile telecommunication ser+icesE which

includes +oice/ '' and other $eatures and ser+ices made a+ailable by

9une 9alk 'dn. hd. as posted on www.tunetalk.com$rom time to time.

9une9alk 'er+ices are o;ered on a as is and as a+ailable basis with no

warranties o$ any kind.

9une9alk reser+es the ri"ht to terminate your mobile ser+ice at any time

without pro+idin" any reason or noti-cation i$ you breach any o$ the termsand conditions or pro+ided inaccurateBincomplete re"istration in$ormation.

9une9alk reser+es the ri"ht to add/ chan"e or terminate any o$ our

promotions/ ser+ices/ rates and char"es without prior notice.

9une9alk $ree and unlimited ser+ices are sub8ected to Fair 4se Policy.

4nder this policy/ you may use the 'er+ices within reasonable limits. I$ we

8ud"e that your use is e%cessi+e and unreasonable/ we may in$orm you to

moderate your usa"e. 9une9alk reser+e the ri"ht to char"e you at

pre+ailin" rates or suspendBterminate the ser+ices in accordance with this

"reement.

S"# ar$

ll 'I cards must be acti+ated 6place a call or send a messa"e7 within 1@

days o$ re"istration and in alaysia only. 'I cards which ha+e not been

acti+ated within 1@ days o$ re"istration will not be useable. 9une9alk is not

liable $or re$undin" or compensatin" such e%pired 'I cards.

9une9alk reser+es the ri"ht to impose a char"e $or 'I card replacement.
http://www.tunetalk.com/http://www.tunetalk.com/


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,our 'I card is not trans$erable without a written consent $rom 9une 9alk.

,ou will be liable $or all terms and conditions in this "reement until

9une9alk con-rmed your trans$er with a written notice.

TuneTal4 Top Up an$ 5ali$it/9he +alidity period $or each top up denomination is printed on the +oucher

and listed on www.toneplus.com.my. 9une9alk reser+es the ri"ht to chan"e

or modi$y the +alidity period without prior noti-cation. ,ou will be noti-ed

+ia te%t messa"e o$ the top up amount/ total a+ailable credit and new

+alidity period upon each success$ul top up. 9une9alk is not responsible

$or/ nor do we re$und lost/ stolen/ misused/ or dama"ed top up +ouchers

or PIs. ll top up purchases are -nal and nonre$undable/ re"ardless o$

who actually uses or possesses the +ouchers or PIs/ with or without your

consent. In addition/ 9une9alk is not liable $or any loss or dama"e due to

top up errors caused by the user o$ the coupon. 9op up coupons and e

+oucher PIs which ha+e passed the e%piry dates will not be usable.

9une9alk is not liable $or re$undin" or compensatin" e%pired top up

coupons or e+oucher PIs.

Tir$ Part/ Services or Pro$ucts9he Personal ccidental Insurance plan o;ered as part o$ your

'ubscription is underwritten by :0 and there$ore sub8ected to their

terms and conditions as published on www.tunetalk.com. 9une9alk is not

responsible or liable $or any third party ser+ices or products which you

access/ use or acLuire throu"h 9une9alk mobile ser+ices.

'eneral

In addition to 9erms and 0onditions contained herein/ in$ormation

published $rom time to time on 9une 9alkTs website/ rele+ant to your

continued use o$ the 'er+ice/ shall be construed as and shall immediately

be read as bein" part o$ these 9erms and 0onditions. 9une9alk is not liable

$or any loss/ dama"e/ cost/ personal in8ury or e%penses su;ered by you or

any third party while utiliSin" our ser+ice as a result o$ the $ollowin"&

1. atters beyond our control/ such as but not limited to/ act o$ Cod/

mandate $rom re"ulatory authority/ war/ national emer"ency/ strike/

accident/ -re/ li"htnin"/ eLuipment and electrical $ailure andBor

mal$unction.
http://www.toneplus.com.my/http://www.tunetalk.com/http://www.toneplus.com.my/http://www.tunetalk.com/


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2. ny act/ omission/ error/ de$ault or ne"li"ence by 9une9alk or our

business partners.

3. 4nauthoriSed access or usa"e o$ 9une9alk 'er+ices by third party.

@. 9hese 9erms and 0onditions will be "o+erned by the laws o$

alaysia.


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In$ormation.

(%planation and demonstration o$ the product o;ered shall be accurate

and complete/ in particular with re"ard to price and/ i$ applicable/ credit

price 6any interest rate char"ed on an annual compounded basis shouldbe clearly stated in the ori"inal a"reement7/ terms o$ payment/ coolin"o;

period or return ri"hts/ terms o$ "uarantee and a$tersales ser+ice and

deli+ery. 9he emphasis must be on placin" the consumer in a position to

make an in$ormed decision ha+in" been "i+en all the rele+ant details on

the product and rele+ant pricin".

0omplaints and responsibility

In the e+ent o$ a consumer complainin" that a 9:(P54' member/ in

o;erin" $or sale the products o$ a member/ has en"a"ed in any improper

course o$ conduct pertainin" to the sales representation o$ its "oods/ the

member shall promptly in+esti"ate the complaint and shall take such

steps as it may -nd appropriate and necessary under the circumstances

to assist with the redress o$ any wron"s which its in+esti"ation discloses

to ha+e been committed. In all instances a consumer retains the ri"ht to

re$er any complaint to the 0onsumer ;airs 0ommittee should a member

unable to resol+e the complaint to the complete satis$action o$ theconsumer.

e$erral sellin"

9:(P54' member shall not induce a customer to purchase "oods or

ser+ices based upon the representation that a customer can reduce or

reco+er the purchase price by re$errin" prospecti+e customers to the

sellers $or similar purchases/ i$ such reduction or reco+eries are contin"ent

upon some unsure $uture date. 9:(P54' member shall not promise or

"rant customers unreasonably hi"h -nancial ad+anta"es $or the

recommendation o$ another customer.

ecruitin"

9:(P54' member shall utilise only the hi"hest le+el o$ ethics in

recruitin" 9:(P54' members. In$ormation pro+ided by the 9:(P54'member to prospecti+e 9:(P54' member concernin" the opportunity


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and related ri"hts are to be true and complete. 9:(P54' member shall

not make any statement to any prospecti+e recruit which cannot be

+eri-ed or make any promise/ which cannot be $ul-lled.

ecruitin" rewards

o 9:(P54' member shall represent that bene-ts can be "ained solely

by introducin" others and must promote the business as an opportunity

$or e+ery participant to retail bona -de products to consumers at a

realistic pro-t. 0ompensation must be tied to ultimate sales. easonable

cash rewards and other incenti+es $or brin"in" in new recruits are

acceptable. ecruitin" can be rewarded by o;erin" incenti+es based on

another recruitVs sales.

Ceneral

9he primary responsibility $or the obser+ance o$ the 0ode shall rest with

each member. In case o$ any breach o$ the 0ode/ members shall make

e+ery reasonable e;ort to satis$y the complainant.

Printin" Q :nline aterial Policies

arnin"&

I$ you intend to print and or create any electronic materials o$ your own/

usin" any material $rom 9une9alk or their aWliates/ prior appro+al 4'9 be

obtained. ,ou will be held solely responsible and liable $or any actions

taken a"ainst you.

9one Plus 'dn. hd. will not be held responsible or liable $or any o$ your

+iolations. ,our cooperation on this matter is "reatly appreciated. From the

ana"ement o$ 9one Plus 'dn. hd

as Bac4 ,7 1 87 9 Auto Reloa$ )


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Timeline E%ample 6or Auto Top Up 9 onto :ang4amasa Auto Top

Up )

87 as Bac4

*(;ecti+e u"ust 2=1@/ we will introduce utoeload $eature $rom

indi+idual account.

How it works? For e%ample/ we will deduct your Xuly top up commission to

Luali$y u"ust personal top up.

9erms Q 0onditions&

inimum 9op 4p


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R"T"AL "N&OR#AT"ON

O##"SS"ON BURNT;user did not not top up monthly 3=.

OUT O& THE PRO'RA#;9his will only happen i$ your sim card has

e%pired. 4ser can sponsor unlimited user a$ter you ha+e Luali-ed.

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