alfresco day vienna 2015 - keynote: why alfresco in the digital enterprise?
TRANSCRIPT
Digital Transformation- Definition Digital Any technology that connects people and
machines with each other or with information.
Transformation a whole scale change to the foundational components of a business: from its operating model to its infrastructure. It touches every function of a business. It affects what it sells, to whom and how it goes to market.
Digital Transformation- Opportunity Leverage the changing landscape to change
the way business is conducted to improve interaction and satisfaction of employees, partners and customers.
Drive Business through improved customer satisfaction and ease of doing business.
Reduce Costs through efficiencies in process, streamlined integration and consolidation of technology silo’s.
Digital Transformation- Drivers
New Ways of Working
of workforce will be mobile in 2015
37%
Extended Enterprise
Suppliers Partners
CustomersContractors
Explosion in Digital Content *
Growth 2010 to 2020
50X* - IDC
New IT Infrastructure
69%of enterprises use cloud computing
New Ways of Working1New Expectations• Ease of use• Mobile access• Collaboration
of world’s workforce will be mobile in 2015
37%
Source: IDC
New Generation• Digital natives• Highly social and connected • Work is not a place
75%of the global workforce in 2020 Millennials
Source: BPW Foundation
TREND
Legacy Systems Left Behind
Cumbersome = Poor user adoption, do not enable sharing.
Extended EnterpriseTREND2
Inter-Connected Teams• Flatter organisations• Many external partners• 2-way collaboration is critical
Beyond the Firewall• Business not bound by IT• VPN/Firewall issues• Productivity constraints
Resellers
Customers
Agencies Contractors
Suppliers
Employees
On-Premises
Employees, Partners and Customers
ProcessContent
Architected at a time when users were hierarchical & content stayed behind the firewall
Legacy Systems Left Behind
Explosion in Digital Content3More Content• Beyond office docs and pdfs• Images, social, collaborative• Scope and scale increase
More Context• Geo-location, social, usage, etc.• Find the right info faster• Kick off business process
Growth in digital content from 2010 to 2020
50X
Source: IDC
44%
Source: IDC
of the time workers can’t find the info needed to do their jobs
?
TREND
Ill-equipped to handle new content types and provide context
Legacy Systems Left Behind
New IT Infrastructure4Technology Waves• Virtualization• Cloud computing• Mobile devices
Flexible Deployment• On-premises and• Private or public cloud• Hybrid environments
69%
Source: IDC Source: IDC
Where Content Lives
61%13%
of enterprises use cloud computing
TREND
Outdated & proprietary architectures don’t support cloud, mobile or
seamless integration
Legacy Systems Left Behind
Digital Transformation
is a board level discussion
with content, people and process at its heart.
So how do you achieve it?
IT
Business
• Just want to get work done efficiently• Consumer-like simplicity• Work anywhere and with anyone
• Offer agility and add value to business• Deliver lowest TCO• Protect assets and empower users
• Drive business advantage via digital transformation• Improve customers and partners engagement.• Quickly adapt and innovate.
User
RequirementsCUSTOMER
• Users work around cumbersome systems• External collaboration leads to more (uncontrolled) silos
• HUGE cost of maintaining version integrity• Inflexible to changing requirements
No ability to transform ways of working and create competitive advantage.
Inhibitors (Legacy systems holding back the business)CUSTOMER
IT
Business
User
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Alfresco is the only modern ECM platform that is built for today and ready for tomorrow.
SMART for IT
SIMPLE for Users
SECUREfor Business
A true enabler of Business Transformation.
Better Adoption and Productivity
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Sim
ple
Work Any Way, Anywhere
Access content from familiar applications and devices,
including mobile
Right Content at the Right Time
Enhance productivity with powerful content management
and custom workflows
Collaborate with Extended Teams
Securely share content and process, inside and
outside the organization
Better Adoption and Productivity
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Sim
ple
Work Any Way, Anywhere
Access content from familiar applications and devices,
including mobile
SharePoint
Outlook
IOS
Android
Better Adoption and Productivity
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Sim
ple
Right Content at the Right Time
Enhance productivity with powerful content management
and custom workflows
Results filteredSimple, consumer‐like search
experience
Supports knowledge mining, discovery and re‐use
Features include:Filtered results based on metadataAuto‐suggestSearch term highlightingSaved searches“More like this” searches
Better Adoption and Productivity
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Sim
ple
Collaborate with Extended Teams
Securely share content and process, inside and
outside the organization
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Hybrid Platform for Flexibility
On premise, in the cloud, or both with seamless syncing of
content and process
Open Technology forAgility & Extensibility
Easy to integrate, manage and build on with open standards
and open source
Enterprise Grade for Reliability
Built-in resilience and scalability for critical content in
demanding environments
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Hybrid Platform for Flexibility
On premise, in the cloud, or both with seamless syncing of
content and process
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Open Technology forAgility & Extensibility
Easy to integrate, manage and build on with open standards
and open source
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Open Technology forAgility & Extensibility
Easy to integrate, manage and build on with open standards
and open source
Identity
SearchContent
Storage
Process AccessAnalytics
Hybrid
Digital Services
Transform Sync
Standard RESTful APIs
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Enterprise Grade for Reliability
Built-in resilience and scalability for critical content in
demanding environments
100,000,000+documents
10 largest deployments average over 60 million files each, with the largest topping
100 million.
100,000+users
10 largest deployments average over 72,000 users, with the largest topping
100,000 users.
10,000+docs/day*
A US government agency ingests 10,000+ medical
records a day into Alfresco.
More Control, More Compliance
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Secure
Multi-Level Security Coverage
Heavy-duty safeguards, including encryption,
all the way to end user devices
Robust Records Management
Designed for ease of use to improve adoption across all
types of content
Hybrid Sync
Remove content silos and extend collaboration
More Control, More Compliance
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Secure
Multi-Level Security Coverage
Heavy-duty safeguards, including encryption,
all the way to end user devices
Content encrypted at rest• Secures the content store from data centre access• Uses standard Alfresco extension points• Leverages open standards (JCE)• Customers control the master keys• Uses a “double‐key” design• Master key is used to generate encryption keys• Encryption keys are used to encrypt content
More Control, More Compliance
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Secure
Hybrid Sync
Remove content silos and extend collaboration
Flexibility
On Premise• Internal users, highly secure
Cloud• External users, Ubiquitous
access
Control
• Defined by business to reflect business requirements
• Hybrid sync can be triggered by rules
• Rules can be based on content location, action, state, date, etc…
More Control, More Compliance
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Secure
Robust Records Management
Designed for ease of use to improve adoption across all
types of content
Content ManagementCreateEditFind
VersionWorkflow
Access Control
Records ManagementAutomated filing
File PlanDisposition
AuditSecurity
Archive / Destruction
Content in context Consumer-like search & usability
Secure & mobile collaboration
Modular & scalable architecture
Effortless Information Governance
SIMPLE
SMART
OPENCloud integration & sync
Highly extensible & open source
ECMECM BPMBPM
Powerful metadata, rules & relationships
Easy process (app) creation & analysis
Alfresco in Action
“Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.”
Gartner, “What the Board of Directors Needs to Know about Digital Business
Alfresco’s customers are not just upgrading their ECM system to a new modern architecture.
They are using Alfresco to enable new ways of working, streamlining business processes, driving efficiencies, improving
customer satisfaction and delivering competitive advantage.
Alfresco in Action
Customer Success in Government• Internal Use
– Capture, management and retention of policy, correspondence & project document
– Automation of review and approval process including external participant
– Automation of FOI request capture, review, approval and response process
• Secure Cloud– Provision of secure access to other
departments and external bodies to relevant information
• Public Cloud– Citizens portal to facilitate requests
and post notifications
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Central &
Local
Customer Success in Emergency Svcs• Internal Use
– Automating the capture, management and processing of incident information
– Management, review and editing of TB’s of video from an ever increasing variety of source
– Integration with existing incident reporting systems
• Secure Cloud– Providing secure information as required
across the emergency service– Providing remote workers immediate
access via mobile devices to vital information at scene of incident
• Public Cloud– Incident reporting and notifications
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Em
ergency Services
Digital Transformation in Financial Services• Internal Use
– Automation of review and approval/rejection process
– Integration with existing internal core banking or policy management systems
– Streamlining of new customer on-boarding process to allow automated remote upload of required documents
• Secure Cloud– Secure access by Agents, Corporate
Client & IFA’s• Public Cloud
– Enable customer self-service, eg; targeted advice & recommendations, mobile claim submission (including images) & tracking of progress
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Financial Services
Customer Success in Healthcare• Internal Use
– Automating the capture, management and processing of “Integrated Digital Patient Records”
– Integration with existing medical imaging and reporting systems
• Secure Cloud– Providing secure information as
required to other Patient Care Organisations
– Providing care workers immediate access via mobile devices to vital up to date information at point of care
• Public Cloud– Patient self service, advice, reporting
and notifications
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Healthcare
• Internal Use+ Automating the capture, management,
retention and organisation of asset and customer information
+ Automation of service change application review and approval/rejection process
• Secure Cloud+ Enable remote mobile access to asset
information by maintenance engineers+ Secure access by related utility service
providers to public works schedule• Public Cloud
+ Enable self-service mobile customer service notification, enquiry & case tracking
Customer Success in Utilities
UnlimitedComputing
Ubiquitous Devices, Sensors & Interfaces
ResilientOrganization
Really Smart,Connected Software
Openness &Interoperability
Enablers of the Workplace in the Future
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Alfresco
Accelerate user adoptionSimpleECM
Content in Context• Content within systems of record & engagement• Role & virtual folder connect users to tasks• Fully integrate content with processes & people
Consumer‐like search & usability• Discover content & people.• Flexible data aspects• Integrated with access rights.
Secure & mobile collaboration• Mobile, offline content access and processes.• Securely extend content and processes to partners.• Collaborate effectively with social features.
Alfresco
Drive digital transformationSmartECM
Automate anything, easily• Rules, actions & scripting approach allow complex
document processing without dev overhead• Modular data & relationship models
Simplify compliance • In‐place record declaration • Automatic record declaration with dynamic file plan• DOD certified with classified records support
Anyone development of process• Allow business users to define processes• Powerful analytics for process optimization• Fast app deployment
Alfresco
OpenECM
The freedom to innovate
Highly extensible & open source• Open source with strong community• Easy integration (Open Standards & API’s)• Add capabilities with connectors & add‐ons
Modular & Scalable architecture• Designed (not acquired) modular architecture• Scale services independently for performance• Modularity brings faster release & innovation
Cloud integration & sync• Cloud service integration• Deployment flexibility• Flexible Sync & replication
Connecting people, content & processes to accelerate digital transformation
The future is a result of what we do today.
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