Debugging yourCommunication for more

Success & Efficiency in DevOps

Sabine Wojcieszak

sabine@getnext-it.com@SabineBendixen

@getNextIT

(aka Sabine Bernecker-Bendixen)

About me

Chief Consultant Software Quality Days Wien

NDC London

NDC Oslo

Code Slinger

Operability.io

NDC Sydney

Java Forum Nord

T3con Europe

DevOps Rex Paris

Agile Cambridge

DevOps Pro Moskau

Heise online – Entwickler Magazin – devops.com– infoQ - Eclipse - OBJEKTspektrum

IT Tage

Author

Speaker

The Lady from good, old northern Germany

NDC Sydney 2016

Dev

Op

sWall of Confusion

Situation in DevOps

Different stakeholders

Different behaviors

Different Goals

Fast, faster...

...continuous!Go

al o

fD

evO

ps

TIM

E...

...is the limiting factor!

Don´t waste it!Avo

idab

lem

ista

kes

Solution?

A Tool?

Too

ls, t

oo

ls, t

oo

ls

More Tools?To

ols

, to

ols

, to

ols

Different Tools?

But what if...

Too

ls, t

oo

ls, t

oo

ls

CAMSJohn Willis & Damon Edwards

“If you can´t get the C,

don´t bother with the A,

the M, and the S!“John Willis

DevOps & Communication!

Co

mm

un

icat

ion

...

...is like a zipper

Communication =

Devs

Ops

The individual

=ToolOrganization

Quality overQuantity

Peter Drucker

“The mostimportant thing

in communicationis hearing

what isn´t said!“

We cannot not communicate!

Paul Watzlawick, 5 Axiomes

Mis

un

de

rsta

nd

ing

is..

.

...everywhere

...EXPENSIVE!

Masters ofCommunication!

?

Masters ofDesaster

Web of Patterns & Behavior!Thx to Greta!

@jeremybytes

“They love to communicate!“

“Behavior can be changed!“

“The tech industry attractsintroverts!“

NDC Oslo 2016

Fight the Biases:

...very basic stuff!

Op

en

Co

mm

un

icat

ion

my

Are you ready for

NESS?

Open & honest communication

Hell?

New Opportunities?

by Sabine Wojcieszak

How Russians

Sound to me:

Unfriendly!

Aggressive!

LANGUAGE

7%

38%

55%

Impact of Words

Impact of Voice

Impact ofBody Language

The inconsistent message

What do you believe?

The Message

Behaviorism

asking

Cognitiveapproach

Co

mm

un

icat

ion

Cir

cle

by Sabine Wojcieszak 2015

Perception

The Language-Gap

Native Speakers Learners

Four Sides of a MessageFriedemann Schulz von Thun

MessageSe

lf-r

eve

lati

on

Ap

pe

al

Relationship

Factual Information

The Inner Team

The Strongest?

Att

itu

de

in L

ife

I am okay –You are okay!

Thomas A. Harris / Transactional Analysis

Dis

trib

ute

d T

eam

s

Thx to wobe-systems GmbH

Where we come from...

...our Cultural Map

I can openlytalk about...

Action required!

Change yourMindset!

Communication makes theDifference!

Learn & Improve!

Think!

Ask for Help!

Listen with all yourSenses!

“The Truth aboutMultitasking:

Just a Fantasy!“

Torianne DeMaria Barrypersonalkanban.comLKCE Munich 2015

Po

int

of

Vie

w..

.

...a question of reality?

We are fuckingunicorns, too!

Ask for Feedback!

Emai

l -P

ho

ne

cal

l-Fa

ce t

ofa

ce

Word of the Year 2016Oxford Dictionary

?

Context matters!

Responsiblity!

Get rid of...

Team Culture of

TRUST

Take

-aw

ays

START!

It is never too late &never too early!

Special thanks to:

- Greta - wobe-systems - pexels.com & YOU@SabineBendixen

@getNextIT

Go for it!