aim directory 2014

Directory 2014Australian Institute of Management Victoria & Tasmania

Discover Your Potential

MEMBERSHIP

AIM VT Membership: A truly rewarding career partner, for a truly rewarding career.

Whether you’re an experienced senior manager, aspiring business leader or an organisation committed to the professional development of your workforce, Membership with AIM VT is the most rewarding way to demonstrate your dedication to excellence in management and leadership.

Partner with us as an AIM VT Member to receive:

Post-nominals of AIMM, AFAIM or FAIM depending on your experience.

Mentoring Program – connecting experienced managers with aspiring leaders.

AIM VT Webinars – the latest news, information and training at the click of a button.

Access to a world of information resources including online journals, eBooks and research services.

Preferential rates on all AIM short courses, qualifications and events.

An exclusive Member rewards program offering discounts on everything from groceries and movie tickets to flights, hotels and car hire.

To find out more and apply online visit aimvt.com.au/membership or phone us on 03 9534 8181.

Certified Manager Program (CPMgr) – Formalise your knowledge, skills and commitment to outstanding management.

https://www.aimvic.com.au/Membership/394

ContentsThe AIM VT Management and Leadership Framework© 4

Why study with AIM VT? 7

PersonAL eFFeCTIVeness

Manage self 10

Build Resilience to Manage Stress 11Time Management 11Personal Work Priorities 11Planning for Success 12Discrimination, Harassment and Bullying Training 12

Cognitive skills 14

Work Smarter 15Think on Your Feet® 15Critical Thinking and Problem Solving 15

Communication 16

Facilitate Effective Meetings 17Effective Email Management 17Communicate with Influence 17Communicate to Manage Conflict 18Interpersonal Skills for Leaders 18Communicate to Assert Yourself 18Write Reports and Proposals 19Assertiveness Techniques 19Business Writing Skills 19

Build relationships 20

Handle Customer Complaints 21Negotiation Skills 21Marketing for Non-Marketing Managers 21Conflict Resolution 22Communicate Effectively at Work 22Improve Your Workplace Relationships 22

Professional Development 24

Develop a Business Network 25Lead with Emotional Intelligence (EI) 25Unleash Your Leadership Potential 25Design Learning Programs 26

LeAD AnD MAnAge PeoPLe

Build Teams 30

Achieve Team Effectiveness 31The New Manager 31The New Supervisor 31

Manage Work 32

Management Skills for Executive Assistants 33Manage Operational Improvement 33

Continuous Improvement 33Operational Plans 34Manage Projects 34Plan and Manage Projects with MS Project 34

Manage People & Performance 36

Influencing Skills 37Manager as Coach 37Manage, Lead and Develop People 37Manage People Performance 38Effective People Management 38Deal with Difficult Behaviours 38Management Intensive 39Balance Management and Leadership 39Sales Team Management 39Create Effective Workplace Relationships 40Language, Literacy and Numeracy 40How to Train Others 40Training and Assessment Intensive 41Train the Trainer 41Assess Competency 41Strategic People Management 42Delegation: An Integral Key to Personal and Organisational Success 42Coaching Different Personalities 42Mastering Difficult Discussions 43Leadership Master Course 43Dealing with Difficult People 44Connect with Your Team 44

Lead Innovation & Change 46

Lead Change 47Implement Change 47Innovation at Work 47Manage for Innovation 49Manage a Team through Change 49

MAnAge The BusIness

Vision for the Future 52

Capstone Project 53

strategic Planning 54

Develop and Implement Strategy 55Strategic Business Planning 55

Business Development 56

Sales 101 57Introduction to Solution Selling 57Key Account Relationships 57Advanced Solution Selling (Mastery) 58Synergistic Selling (Key Account Management) 58

Develop a Compelling Business Case 58Manage Customer Service 59Marketing for Managers 59Understanding Sales Principles 59

optimise resources 60

Understanding Finance 61Accounting for Non-Accountants 61Finance for Non-Finance Managers 61Manage Team Budgets 62Manage Financial Resources 62Contract Management 62Contract Law for Managers 63Presenting with Impact 63Recruit, Select and Induct Staff 63Risk Management 64The People Side of Project Management 64Understanding Project Management 64Applied Project Management 65Advanced Project Management 65Project Leadership 65Workplace Safety 66Planning to Present With Impact 66Project Planning 66Project Stakeholder Management 67Project Team Building 67

Your unique student Identifier (usI) 68

Qualifications 70

Certificate IV in Frontline Management 72Diploma of Management 72Online Diploma of Management 73Advanced Diploma of Management 73Graduate Certificate in Management 73Graduate Diploma of Management 74Certificate IV in Project Management Practice 74Diploma of Project Management 75Certificate IV in Training and Assessment 75Online Certificate IV in Training and Assessment 76Online Certificate IV in Frontline Management 77Online Advanced Diploma of Management 77

Terms and Conditions 78

Course index 84

enrolment 85

1W aimvt.com.au VIC 61 3 9534 8181 TAs 61 3 6231 0899

CPMgr ProgrAM

Introducing the AIM Certified Professional Manager (CPMgr) program.

A Continuing Professional Development program designed to allow AIM VT Professional Members to demonstrate their professional integrity, leadership potential and ongoing commitment to excellence in management.

Earn CPM points toward accreditation by attending training and events, and be recognised for your knowledge, skills and experience.

It’s a new benchmark for professional management.

Find out more at aimvt.com.au or phone 03 9534 8181.

2 Australian Institute of Management Victoria & Tasmania Directory 2014

http://www.aimvic.com.au/

QUEEN STREET

LITTLE LONSDALE STREET

A’BECKETT STREET

LITTLE BOURKE STREET

LONSDALE STREET

LA TROBE STREETELIZABETH STREET

WILLIAM

STREET

FRANKLIN STREET LITTLE LATROBE STREET

FLAGSTAFFGARDENS

FLAGSTAFFTRAIN STATION

MELBOURNE CENTRALTRAIN STATION

MELBOURNE CENTRAL SHOPPING CENTRE

MELBOURNE GPO

Trams 19, 57, 59Trams 24, 30, 35, 55

BOURKE STREET

HARDWARE LANE PRECINCT

HARDWARE LANE

QUEEN VICTORIA MARKET

same AIM, new LocationAIM VT is on the move!

After 18 happy years at Management House, St Kilda, AIM VT is heading to the CBD!

From January 2014 we’ll continue to offer the same high-quality expert professional development training, Member services and events from the convenient new location of 380 La Trobe Street.

To find out more visit aimvt.com.au or phone us on 03 9534 8181.

3W aimvt.com.au VIC 61 3 9534 8181 TAs 61 3 6231 0899




The AIM VT Management and Leadership Framework©

Our patented Management and Leadership Framework© is an essential tool to help you navigate your unique pathway to success! The Framework covers the complete spectrum of AIM VT’s offering – from publicly run short courses and workshops to events, mentoring, qualifications and professional certifications – and will help you ensure you’re on track to achieving all of your professional development goals.

Lead & M

anage

Peop

leM

anage the Business

Personal Effectiveness

Manage Self

C

ognitive Skills Communication Build Relationships Professional Developm

ent Build Teams

Manage W

ork Manage People & Performance Lead Innovation & Change Vision for the Future

Strategic Planning

Bus

ines

s Dev

elop

men

t

O

ptim

ise

Reso

urce

s

M

anag

e Kn

owle

dge

5W aimvt.com.au VIC 61 3 9534 8181 TAS 61 3 6231 0899

how to use the AIM VT Management and Leadership Framework©

1. Start in the (yellow) centre of the Framework and select which area of your professional development you’d most like to focus on.

2. Jump to the outermost (black) section of the Framework and choose which skill set you’d like to develop.

3. Finally, find the section between the yellow and black that represents your current management level.

The segment you land on contains symbols that represent which of AIM VT’s proven suite of learning and development products can help you achieve your professional development goals.

The information in this directory is organised to support the Management and Leadership Framework© and make it easy for you to navigate your way to professional success!

Legend

Aspiring Manager

Middle Manager

Senior Manager

Public Classroom Courses

In Company Courses

Online Courses

Events

Knowledge Centre

The AIM VT offeringMembership

Becoming a Member of AIM VT means gaining a career partner to guide and support you through every step of your professional development journey. Members enjoy exclusive access to our Mentoring and Certified Professional Manager programs, webinars, preferential rates on all AIM courses and events and much, much more.

short Courses

An AIM VT short course is a fantastic way to broaden your skill set, gain valuable insights and boost your professional confidence. All of our courses are facilitated by industry experts with relevant, up-to-date experience and the courses are designed to deliver hands-on learning that you can apply immediately to your day-to-day work.

We also offer a selection of creative and engaging online training simulations, which provide a fresh and effective alternative to traditional classroom learning, while still supporting and enhancing AIM VT’s proven training methods.

Qualifications

Our Postgraduate, Advanced Diploma, Diploma and Certificate IV programs are nationally recognised qualification programs that focus on developing the business and management capabilities you need to confidently achieve your long-term career goals.

With a practical, hands-on approach to learning, flexible course delivery (including online, blended and face-to-face or classroom delivery) and access to a wide-ranging network of industry experts and facilitators, gaining your qualification with AIM VT is a great way to enhance your career and confidence, formalise your experience and discover your true leadership potential.

Customised Learning Programs

AIM VT Consulting can partner with you to design and deliver an effective, holistic professional development program that aligns with your organisation’s core strategic objectives. A dedicated AIM VT Client & Project Manager will collaborate with you to analyse and assess the unique needs of your business and staff, then custom build and facilitate a program incorporating AIM VT’s proven suite of learning and development products.

events

Get the latest information, innovation and ideas in a fun and relaxed atmosphere with AIM VT’s great range of events. AIM VT events enjoy a well-earned reputation for offering inspirational guest speakers, innovative content and the opportunity to connect with a vast network of professionals from a broad range of industries.

Knowledge Centre

AIM VT’s Knowledge Centre offers a wealth of information and gives Members access to one of Melbourne’s largest management resources. Renowned for its specialist management library, knowledgeable staff and access to key online databases. The Knowledge Centre can also provide customised research services to our Members.



I’m a dedicated AIM VT Client & Project Manager. I can create a customised training and professional development solution that understands and addresses the unique needs of your business, incorporating AIM’s proven suite of learning and development products.

To find out how an AIM VT Consulting partnership can work for you, visit aimvt.com.au/consulting or phone us on 03 9534 8181.

hello, my name is sarah.

ConsuLTIng



Why study with AIM VT?For over 70 years, AIM VT has provided education and expertise to thousands of individuals and organisations looking to develop world-class management and leadership capabilities. With a practical, hands-on approach to learning, flexible course delivery and access to an expansive network of industry experts and facilitators, studying with AIM VT is a great way to enhance your career and confidence and unlock your true leadership potential.

experienced Facilitators

Our facilitators are industry professionals who have current, proven knowledge of their industry. Our strict facilitator selection process ensures high-quality learning in every unit.

Practical Workplace skills

Our courses focus on practical knowledge and skills that can be immediately applied in the workplace.

Vocational Qualifications

AIM VT is a Registered Training Organisation (RTO) offering nationally recognised Vocational Education and Training (VET) qualifications.

higher education

AIM VT is also registered as a higher education provider with the Tertiary Education Quality Standards Agency (TEQSA).

networking

You can benefit from the experience and knowledge of fellow participants who come from a diverse mix of backgrounds, organisations, industries and sectors.

Flexible Delivery options

You can create and build your qualification with short courses, intensive study, or your organisation can use AIM VT Consulting to customise a program to suit specific, organisational or industry needs.

start When it suits You

Scheduling study when you are working full-time can be challenging, so AIM VT courses run all year. Our most popular units run up to ten times a year.

no Academic semesters

We accept applications and run courses throughout the year.



having been an AIM VT Member for many years, I chose to partner with AIM VT to create a range of customised learning initiatives to develop the capabilities of my organisation’s leadership team, to improve workplace performance and promote better work practices.

AIM VT has a recognised approach to leadership development and a proven track record in the delivery of new knowledge and skills to support organisational improvement. The partnership has been a resounding success, and delivered a leadership curriculum now cited in professional L&D Forums.

The unexpected outcome for me in sponsoring these programs was that it also enabled me to participate. This experience expanded my professional network, enhanced my own capabilities, and inspired me to further update my professional qualifications through AIM.

Melody PattersonLearning & Leadership Development Manager


Personal effectivenessManage selfCognitive skillsCommunicationBuild relationshipsProfessional Development



Aspiring ManagerBuild Resilience to Manage Stress

Time Management

Personal Work Priorities

Planning for Success

Discrimination, Harassment and Bullying Training

Middle ManagerBuild Resilience to Manage Stress

Time Management

Personal Work Priorities

Planning for Success

Discrimination, Harassment and Bullying Training

senior ManagerDiscrimination, Harassment and Bullying Training

Manage self

Lead & M

anage

Peop

le

Manage the Business

Personal EffectivenessManage Self

Cognitive Skills Communication

Build Relationships Professional Development Build Team

s M

anage Work Manage People & Performance Lead Innovation & Change Vision for the Future

Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e

For dates and prices please visit aimvt.com.au

Courses count toward a qualification.



Prerequisite

None

Pre-work is included with this program.

snapshot

We all have to deal with stress in our daily lives – but some do it better than others! This insightful course will teach you how to recognise and manage the symptoms and causes of stress and how to build resilience to it to create a more productive and balanced work life.

This course focuses on:

• Personal characteristics and how they affect stress levels

• Secrets of peak performers

• Coping mechanisms and techniques for combating stress

• Managing priorities and time effectively

• Positive thinking techniques and realistic optimism

• Characteristics of resilient people

Further study

See Improve Your Workplace Relationships (p.22), Work Smarter (p.15) and Personal Work Priorities (p.11).

Duration

1 day

Delivery method

Classroom

Prerequisite

None


snapshot

Balancing and scheduling the responsibilities, priorities and commitments of working life are essential skills in management and leadership. Personal Work Priorities will help you take control of your own work schedule to be more productive, effective and successful!


• Goal/task preferences

• Building your own time management system

• Choosing tasks and developing yourself

• Efficiency

Further study

By successfully completing the optional assessment associated with this program you will achieve one unit toward the Certificate IV in Frontline Management (BSB40812) or one unit toward the Diploma of Management (BSB51107). See page 72.

Duration

1 day

Delivery method

Classroom

Prerequisite

None


snapshot

Sick and tired of that creeping panic as the end of the day draws closer? Dreading another missed deadline?

This invaluable course teaches you how you can manage competing priorities to gain more control of your workload...and your life! It’s suitable for anyone who wants to learn how to better manage their time for greater efficiency and productivity.


• Analysis of personal time management strengths and challenges

• The relevance of energy levels and concentration

• Every day time-shaving techniques

• Reorganising workload through delegation and assertiveness

• Overcoming procrastination, time wasting and perfectionism

Further study

See Personal Work Priorities (p.11) and Work Smarter (p.15).

Duration

2 consecutive days

Delivery method

Classroom

Build resilience to Manage stress

Personal Work PrioritiesTime Management

CPM point allocation: 7 CPM point allocation: 14 CPM point allocation: 7



Prerequisite

None

snapshot

Need a little help getting organised? Motivated but still struggling to get things done?

This online course focuses on:

• Understand the importance of planning

• Additional requirements for planning

• Aligning your goals with your organisation’s goals

• Managing time for planning

Duration

30 mins

Delivery method

Online

Planning for success

Prerequisite

None

snapshot

This online course will help you identify and address behaviours that constitute discrimination, harassment and bullying in the workplace.


• Understanding what constitutes unlawful discrimination, harassment and bullying

• The role of managers and other parties within your organisation

• Your individual rights and responsibilities

• What to do if you experience inappropriate or unlawful behaviour in the workplace

Duration

45 mins

Delivery method

Online

Discrimination, harassment and Bullying Training


IDrIA

The next generation of training technology. Idria creates virtual learning environments that provide a fresh and effective alternative to traditional classroom learning, as well as supporting and enhancing AIM’s proven training methods.

Inspired by AIM, powered by Idria.

idria.com.au




Aspiring ManagerWork Smarter

Think on Your Feet®

Critical Thinking and Problem Solving

Middle ManagerWork Smarter



senior ManagerWork Smarter



Cognitive skills

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

An intriguing and enlightening look at the untapped power of your mind, Work Smarter will teach you how to harness your natural creativity and abilities to increase your productivity and innovation, improve your memory and concentration and ensure you’re working smart all day, every day.


• How your brain works and what that means for modern workplaces

• Designing your work around your natural abilities

• Harnessing the creative process to increase innovation

• Why people dislike change and how to make it happen more easily

• Improving memory and concentration

Further study

See Critical Thinking and Problem Solving (p.15) and Time Management (p.11).

Duration

1 day

Delivery method

Classroom

Prerequisite

None

snapshot

Would you like to develop your critical and creative thinking capacity to find innovative ideas and solutions to everyday problems?

Learn how to harness the power of creativity and critical thinking and build a better brain with this insightful exploration of how your mind processes problems and generates solutions.


• How to increase your brain power

• Using creativity and innovation to assist with problem-solving

• Tools for critical thinking, problem-solving, logic and reasoning

• Techniques for decision-making

Further study

See Work Smarter (p.15) and Conflict Resolution (p.22).

Duration

2 consecutive days

Delivery method

Classroom

Prerequisite

None

snapshot

Are you in a sales, management or customer service role where you’re frequently required to think on your feet?

Think on Your Feet® will help you improve your ability to handle challenging on-the-spot questions and communicate your ideas and opinions with confidence, clarity and impact.


• Getting to the point and being remembered

• Presenting your ideas with speed and clarity

• Fall-back techniques for when you’re caught off guard

• Handling tough questions

• Selling the benefits of ideas, products and services

• Illustrating your ideas and telling memorable stories

Further study

See Communicate Effectively at Work (p.22).

Duration

2 consecutive days

Delivery method

Classroom

Work smarter Critical Thinking and Problem solving





Aspiring ManagerFacilitate Effective Meetings

Effective Email Management

Communicate with Influence

Communicate to Manage Conflict

Interpersonal Skills for Leaders

Communicate to Assert Yourself

Write Reports and Proposals

Assertiveness Techniques

Business Writing Skills

Middle ManagerFacilitate Effective Meetings

Effective Email Management



Interpersonal Skills for Leaders


Write Reports and Proposals


senior ManagerInterpersonal Skills for Leaders

Communication

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None


snapshot

Facilitating effective meetings is a key skill for successful managers, and one often overlooked. This 3-hour course will help you develop basic skills to facilitate and manage meetings effectively and get the outcomes you need.


• What effective meetings look like

• Roles people play in meetings

• Challenging behaviour in meetings

Further study

See Time Management (p.11), Assertiveness Techniques (p.19), Think on Your Feet® (p.15) and Negotiation Skills (p.21).

Duration

Half day (3 hours)

Delivery method

Classroom

Prerequisite

None

snapshot

Whether you’re looking to gain a promotion, assert an idea or simply improve your working relationships, knowing how to communicate with influence can be a useful and valuable skill. This course will help you learn to tailor your communication style to get the outcome you want!


• What is influencing?

• Sending clean, co-ordinated messages

• Communication and difference

• Behaviour styles

• Connecting with different personality types

Duration

Half day (3 hours)

Delivery method

Classroom

Prerequisite

None

snapshot

Are you suffering from inbox-induced anxiety?

Discover a more strategic approach to managing your email and learn how to send more effective messages that cut through the ‘waffle’ and get the responses you want.

This workshop focuses on:

• The impact of email overload

• Reducing the volume and increasing the effectiveness of emails sent and received

• Solutions for better management of incoming email

• How to get control of email as an interruption

• Reducing the amount of time and cost spent reading, writing and handling email

Duration

Half day (3 hours)

Delivery method

Classroom

Facilitate effective Meetings


effective email Management




Prerequisite

None


snapshot

Is managing conflict the most challenging part of your job?

While arguments are inevitable in most workplaces, conflict is optional – especially when you know how to deal with it. This course will help you identify, manage and prevent future conflict to promote a cohesive and productive workplace.


• Identifying conflict and why it happens

• The conflict management and prevention toolkit

• Dealing with problems and conflict

Duration

Half day (3 hours)

Delivery method

Classroom

Prerequisite

None

snapshot

Want to develop practical assertiveness skills to improve your ability to communicate and influence?

This useful 3-hour course will help you understand and employ the fundamentals of asserting yourself and developing greater influence over people and situations in your workplace.


• Rapport building

• Assertive messages and responses

• ‘I’ statements

• Feedback

Duration

Half day (3 hours)

Delivery method

Classroom

Prerequisite

None

snapshot

Are you a business leader who’d like to develop more effective and rewarding professional relationships?

Interpersonal Skills for Leaders will show you how to make your workplace relationships work for you and facilitate your own personal and professional development, by learning the skills required to promote positive and productive relationships within your team.


• Self-awareness

• Behavioural styles

• Constructive feedback

• Reflective listening

• Positive language

• Assertiveness

• Conflict management

• Your personal action plan

Further study

See Unleash Your Leadership Potential (p.25), Work Smarter (p.15) and Lead with Emotional Intelligence (p.25).

Duration

2 consecutive days

Delivery method

Classroom



Interpersonal skills for Leaders



Prerequisite

None

Participants are asked to bring samples of their writing to class for discussion and editing.

snapshot

Are you regularly required to write reports, briefs, proposals or minutes for work? Do you want to improve your skills and learn new techniques?

Write Reports and Proposals will teach you how to format, draft and develop concise and effective reports, tenders and proposals to connect directly with your audience and get the results you want!


• Writing a brief

• Conventions for tenders and proposals

• Defining your audience and communicating concisely

• Documenting versions and authorship

Further study

See Business Writing Skills (p.19) and Communicate Effectively at Work (p.22).

Duration

1 day a week for 2 weeks

Delivery method

Classroom

Prerequisite

None

snapshot

Looking to build and develop your assertive behaviour skills?

Asserting yourself and your point of view allows you to achieve greater influence and control in professional situations and encourages a more positive sense of self. This course will teach you practical assertiveness techniques for the workplace through practice, trial and error, feedback, fun and interaction.


• Backing yourself – your right to have a say

• Supporting others to being open to your point of view

• Presenting your point of view

Further study

See Influencing Skills (p.37).

Duration

2 consecutive days

Delivery method

Classroom

Write reports and Proposals



Prerequisite

None

Participants will be asked to bring samples of their own written business letters, reports or emails for discussion.

snapshot

Do you struggle to organise your thoughts and effectively communicate your ideas? Do you find yourself procrastinating writing tasks or delegating them to somebody else?

This useful and practical course will help you to produce letters, emails, short reports and other everyday business documents with greater ease, confidence and effectiveness.


• Effective written communication

• Planning and organising a written communication

• Plain English, grammar, punctuation and spelling

• Writing conventions

• Using the appropriate style and tone

Link to qualification

By successfully completing the assessment associated with this program you will achieve one unit toward the Certificate IV in Frontline Management (BSB40812). See p.72.

See also Write Reports and Proposals (p.19) and Communicate Effectively at Work (p.22).

Duration

2 consecutive days

Delivery method

Classroom

Business Writing skills



Aspiring ManagerHandle Customer Complaints

Conflict Resolution

Communicate Effectively at Work

Improve Your Workplace Relationships

Middle ManagerHandle Customer Complaints

Negotiation Skills

Marketing for Non-Marketing Managers

Conflict Resolution

Improve Your Workplace Relationships

senior ManagerNegotiation Skills

Build relationships

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

Struggling to deal with difficult customers? Don’t know how to cope when a client complains?

Handle Customer Complaints will help you gain a deeper understanding of how and why difficult customers use conflict to get what they want, and how to find positive solutions to complaints using a simple six-step method.


• Behavioural styles

• Dealing with the emotion and stress of complaints

• Handling abusive customers

• Assertive communication

Further study

See Assertiveness Techniques (p.19), Negotiation Skills (p.21), Deal with Difficult Behaviours (p.38) and Build Resilience to Manage Stress (p.11).

Duration

1 day

Delivery method

Classroom

Prerequisite

None

snapshot

Do you want to gain a better understanding of the core principles of marketing? Designed with the non-marketer in mind, this course will help you understand basic marketing theory and practice and is ideal for those who regularly deal with a marketing department or who are just curious about how marketing works.


• Developing marketing plans

• Key philosophies of marketing

• Brand management

• Products and services

• Pricing, distribution and communication strategy

• Evaluation and control of marketing plans

Further study

By successfully completing the assessment associated with this program you will achieve one unit toward the Diploma of Management (BSB51107). See p.72.

Duration

1 day

Delivery method

Classroom

Prerequisite

None


snapshot

Want to learn how to master the art of business negotiation?

Negotiation Skills outlines the fundamental steps associated with any business negotiation, as well as a range of strategic approaches to effective planning and communication.


• Negotiation, focus and mindsets

• Stages of negotiation

• Negotiation strategies and tactics

• Strategic communication within a negotiation context

Further study

See Influencing Skills (p.37) and Assertiveness Techniques (p.19).

Duration

2 consecutive days

Delivery method

Classroom

handle Customer Complaints

Marketing for non-Marketing Managers

negotiation skills




Prerequisite

None

snapshot

Low confidence when dealing with conflict?

Conflict Resolution will help you recognise and understand different types of conflict, your personal conflict management style and strategies for effective conflict resolution including active listening, negotiation and assertiveness techniques.


• Types of conflict

• Strategies for managing conflict

• Personal styles of conflict management

• Active listening and questioning techniques

• Negotiating outcomes

• Assertiveness techniques

• Building solutions to conflict situations

Further study

See Handle Customer Complaints (p.21) and Negotiation Skills (p.21)

Duration

2 consecutive days

Delivery method

Classroom

Prerequisite

None


snapshot

Have you ever left a meeting feeling like your message wasn’t heard or understood? Wish you could have more influence over day-to-day and strategic decision-making?

Building strong business relationships and achieving individual and team goals relies on effective communication. This course will help you strengthen and refine your communication skills to make sure you get the outcome you’re looking for.


• Outlining a point of view

• Discussion and rapport building techniques

• Giving feedback, even in stressful or difficult situations

• Asserting your position in a clear manner

• Influencing others to see benefits

Further study

See Think on Your Feet® (p.15), Conflict Resolution (p.22) and Assertiveness Techniques (p.19).

Duration

2 consecutive days

Delivery method

Classroom

Conflict resolution Communicate effectively at Work

Prerequisite

None

snapshot

Do you want to develop better techniques to help you deal with a range of behaviours in the workplace?

This online simulation is based on realistic scenarios and gives you the opportunity to practice working with challenging behaviours in a risk-free environment.


• Creating and maintaining workplace relationships

• The impact of productivity in the workplace

• Devising effective communication strategies

• Being more strategic and workplace-appropriate in your decision-making

Further study

See online courses Connect with Your Team (p.44) and Manage a Team through Change (p.49).

See also Create Effective Workplace Relationships (p.40).

Duration

45 minutes

Delivery method

Online

Improve Your Workplace relationships

CPM point allocation: 14 CPM point allocation: 14


ForuMs

Think outside the square... AIM VT Professional Development Forums let you discover the latest information, innovation and ideas in business management and leadership...without ever stepping foot into a classroom.



Aspiring ManagerDevelop a Business Network

Unleash Your Leadership Potential

Design Learning Programs

Middle ManagerDevelop a Business Network

Lead with Emotional Intelligence (EI)



senior ManagerLead with Emotional Intelligence (EI)



Professional Development

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

This course is ideal for anyone who recognises networking as a critical business skill and wants to learn how to establish and grow a high-performance professional network. Learn the fundamentals of making professional connections as well as strategies for following up and maintaining your business relationships.


• Developing and maintaining business networks

• Establishing and maintaining business relationships

• How to promote the relationship

• Managing your contacts

Duration

Half day (3 hours)

Delivery method

Classroom

Prerequisite

None


snapshot

Are you interested in building positive workplace relationships with the people you lead? Do you want to learn how to negotiate and influence more effectively?

This course applies an Australian framework of EI to leadership capability and will demonstrate how EI competencies can be applied in all facets of leadership with an emphasis on producing better performance outcomes.


• Using EI in coaching and feedback

• Identifying your own level of EI and personal style

• The role of emotions in the workplace and the impact of EI on leadership

• Taking responsibility for your own emotionally-charged responses

• Increasing the performance of others

Further study

See Unleash Your Leadership Potential (p.25) and Achieve Team Effectiveness (p.31).

Duration

2 consecutive days

Delivery method

Classroom

Develop a Business network

Lead with emotional Intelligence (eI)


Prerequisite

None

Before the start of this course participants will be asked to complete a diagnostic assessment online.

snapshot

Are you ready to raise your self-awareness and unleash your true leadership potential?

This course will focus on what keeps you motivated, your personal responsibility and accountability. It will provide you with powerful techniques for understanding how your leadership style affects yourself and others.


• Building awareness, ownership and accountability

• Understanding personal preferences

• Values, beliefs, attitudes and temperament

• Planning and decision-making

• Change and conflict management

Further study

See Interpersonal Skills for Leaders (p.18) and Think on Your Feet® (p.15).

Duration

1 day a week for 3 weeks

Delivery method

Classroom

unleash Your Leadership Potential

CPM point allocation: 21



Prerequisite

Prior experience in designing and delivering programs within the Vocational Education and Training (VET) qualifications framework is desirable when attending this program.


snapshot

Designing and delivering effective learning programs takes careful planning and understanding of training needs. This practical course is designed for learning and development professionals, training leaders, supervisors, co-ordinators, consultants or facilitators involved in designing and delivering training packages.


• Designing and delivering effective training packages

• Meeting competency standards

• Meeting client expectations

• Program planning and review


By successfully completing the assessment associated with this program you will achieve two units toward the Certificate IV in Training and Assessment (TAE40110). See p.75.

Duration

2 days

Delivery method

Classroom




CoAChIng

Find the u in success. AIM VT can connect you with one-on-one Professional Coaching services to help you identify key areas of focus and action for your professional development.

It’s solution-based performance coaching that creates sustainable behavioural change, to help you realise your true leadership potential.

To find out more phone 03 9534 8181.



having previously attained a number of postgraduate qualifications in the area of human resources and wanting to broaden my understanding of business and general management, I researched a number of university and Institute study options.

I chose AIM VT and the graduate Diploma of Management (Business) because it offered flexible learning delivery and course modules that suited my work needs. Through AIM VT’s rPL facility, I was also able to gain credit toward the Diploma based on my previous study and experience.

The course material and the way facilitators presented throughout the course was engaging, highly practical and readily applicable to a work situation.

I have since used the qualification attained at AIM VT to gain direct entry into a Business Masters course.

Mick FullerHR Director


Lead and Manage PeopleBuild TeamsManage WorkManage People & PerformanceLead Innovation & Change



Aspiring ManagerThe New Manager

The New Supervisor

Middle ManagerAchieve Team Effectiveness

The New Manager

Build Teams

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None


snapshot

Learn how to effectively lead and motivate your team based on their needs; manage performance, conflict and confrontation and work collaboratively to achieve outstanding results.


• The importance of working collaboratively

• Managing team operations with a flexible and suitable management style

• The value of motivation and reward

• Providing feedback

• Dealing with team conflicts and problems



Duration

1 day

Delivery method

Blended (Classroom and Online)

Prerequisite

None

snapshot

Are you a newly appointed manager or moving into a management role and want to learn practical and effective management techniques?

The New Manager is an accelerated program to assist newly appointed managers with the challenges ahead.


• Planning and prioritising

• Decision-making and problem solving

• Effective delegation and empowerment

• Motivating and engaging your team

• Handling conflict


By successfully completing the assessment associated with this program you will achieve two units toward the Diploma of Management (BSB51107).See p.72.

Duration

2 consecutive days plus 1 day, a week later (3 days)

Delivery method

Classroom

Prerequisite

None


snapshot

New to a role where you lead or supervise a team?

This hands-on course will help you navigate the tricky transition from team member to supervisor. You’ll learn how to set and achieve team goals, manage the performance of others and deal with conflict.


• Goals and operational plans

• Leading a team

• Delegating responsibilities

• Managing conflict

• Managing performance


By successfully completing the assessment associated with this program you will achieve five units toward the Certificate IV in Frontline Management (BSB40812). See p.72.

Duration


Delivery method


Achieve Team effectiveness

The new Manager The new supervisor




Aspiring ManagerManagement Skills for Executive Assistants

Continuous Improvement

Operational Plans

Plan and Manage Projects with MS Project

Middle ManagerManage Operational Improvement

Continuous Improvement

Operational Plans

Manage Projects

Plan and Manage Projects with MS Project

senior ManagerManage Operational Improvement

Manage Work

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

Don’t just be an ‘ok’ EA! This course is designed specifically for Executive, Professional and Personal Assistants looking to take their role to the next level through self-evaluation, planning and interaction with a network of like-minded professionals.


• Analysing how each person uses authority and influence

• Exploring communication as a strategic tool

• Developing skills for managing other people’s use of our time

• Identifying and practising skills relevant to handling difficult situations

Further study

See Think on Your Feet® (p.15), Influencing Skills (p. 37), Build Resilience to Manage Stress (p.11), Assertiveness Techniques (p.19), Conflict Resolution (p.22) and Communicate Effectively at Work (p.22).

Duration

2 consecutive days then 1 day, a month later (3 days)

Delivery method

Classroom

Prerequisite

None

snapshot

Are you responsible for a system or process involving other team members? Are you always asking ‘How can I make it better’?

Continuous Improvement will show you how all systems and processes can be made more effective, efficient and operationally productive.


• Consulting and involving team members in continuous improvement activities

• Establishing systems improvements

• Developing others to instigate improvements

• Monitoring and adjusting improvements once they are implemented

• Analysing and documenting the impacts of improvements to determine their effectiveness


By successfully completing the optional assessment associated with this program you will achieve two units toward the Diploma of Management (BSB51107). See p.72.

Duration

1 day

Delivery method

Classroom

Prerequisite

None

snapshot

Are you responsible for both the management of quality and the quality of management?

This course introduces participants to contemporary management theories to obtain the highest value outcomes for stakeholders.


• Customer focus and value creation

• Performance measurement and variation

• Business excellence and quality frameworks

• Organisational systems and processes


By successfully completing the assessment associated with this program you will achieve two units toward the Advanced Diploma of Management (BSB60407). See p.73. Alternatively, by successfully completing the Graduate Diploma of Management (V14010) or Graduate Certificate in Management assessment* you will achieve one unit toward the Graduate Diploma of Management (V14010) or the Graduate Certificate in Management (V14009). See pages 74 and 73.

Duration

1 day a fortnight over 8 weeks (4 sessions)

Delivery method

Classroom. Distance Education also available.

* You must have an undergraduate degree or be a manager with a minimum of five years relevant management work experience to undertake the assessment.

Management skills for executive Assistants

Continuous Improvement Manage operational Improvement




Prerequisite

None

snapshot

Do you need to develop and implement operational plans for your organisation?

It’s almost impossible to achieve the goals and objectives of an organisation without a great operational plan and the know-how to carry it out. This course will show you how to develop a plan that works, including how to identify who and what you need and when it needs to happen.


• Key steps in operational planning

• Key Performance Indicators (KPIs)

• Contingency planning

• Resource allocation

• Assessing progress

• Taking action to address performance issues



Duration

1 day

Delivery method

Classroom

Prerequisite

None

snapshot

Need to deliver a perfect project but not sure where to start? Manage Projects will teach you how to identify and understand project resources, scope, timeline and budget, as well as how to accurately measure the outcomes of your projects.


• Developing the project plan

• Administering and monitoring the project

• Finalising the project

• Reviewing the project



Duration

1 day

Delivery method

Classroom

Prerequisite

None

snapshot

Ever wish you had a tool to help you simplify and improve the way you plan and manage projects?

This practical one-day course delivers the latest and most useful tips and applications for MS Project from an expert project manager and will help you breeze through the Project Life Cycle with confidence and control.


• The benefits of MS Project 2010 in supporting the Project Life Cycle

• Creating a new project and setting up the key planning parameters

• Creating milestones, summaries and recurring tasks

• Tracking project progress and managing the project schedule

• Reporting to key project stakeholders

Duration

1 day

Delivery method

Classroom

operational Plans Manage Projects Plan and Manage Projects with Ms Project



KnoWLeDge CenTre

A World of Information. The AIM VT Knowledge Centre is a dedicated business management library and resource centre that gives AIM Members unparalleled access to a world of information, ideas and specialised research services.

With a collection of more than 3500 print books, 6500 eBooks and access to a great range of online journals, magazines and databases, it offers everything you need to stay ahead of the management curve.

To find out more visit aimvt.com.au/knowledge-centre or phone 03 9534 8181.


http://www.aimvic.com.au/knowledge-centre


Aspiring ManagerEffective People Management

Deal with Difficult Behaviours

Balance Management and Leadership

Sales Team Management

Create Effective Workplace Relationships

Language, Literacy and Numeracy

How to Train Others

Training and Assessment Intensive

Train the Trainer

Assess Competency

Delegation

Coaching Different Personalities

Mastering Difficult Discussions

Leadership Master Course

Dealing with Difficult People

Connect with Your Team

Manage People & Performance

Lead & M

anage

Peop

le

Manage the Business

Personal Effectiveness

Manage Self

C

ognitive Skills Communication Build Relationships Professional Developm

ent Build Teams

Manage W

ork Manage People & Performance Lead Innovation & Change Vision for the Future

Strategic Planning

Bus

ines

s Dev

elop

men

t

O

ptim

ise

Reso

urce

s

M

anag

e Kn

owle

dge

Middle ManagerInfluencing Skills

Manager as Coach

Manage, Lead and Develop People

Manage People Performance

Effective People Management


Management Intensive



Create Effective Workplace Relationships


How to Train Others


Train the Trainer

Assess Competency

Delegation






senior ManagerInfluencing Skills

Manager as Coach

Manage, Lead and Develop People


Effective People Management




How to Train Others


Train the Trainer

Assess Competency

Strategic People Management




Prerequisite

None


snapshot

Want to master your powers of persuasion and create lasting and productive working relationships?

This insightful course explores how you can win friends and influence people through better self-awareness and an understanding of how persuasion works in others.


• Understanding yourself and others in order to become a more effective influencer

• Dimensions of influence

• Developing effective strategies

Further study

See Assertiveness Techniques (p.19) and Negotiation Skills (p.21).

Duration

2 consecutive days

Delivery method

Classroom

Prerequisite

None


snapshot

Manager as Coach is specifically designed for managers, specialist staff or other professionals who want to learn how to coach others to perform at their full potential and achieve organisational goals.


• Coaching in the workplace

• Coaching framework

• Coaching skills and qualities

• Communication skills

• Dealing with challenges

Further study

See Effective People Management (p.38), Manage People Performance (p.38), Create Effective Workplace Relationships (p.40) and Achieve Team Effectiveness (p.31).

Duration

2 consecutive days

Delivery method

Classroom

Prerequisite

You must have an undergraduate degree or be a manager with at least five years relevant management experience to enrol in this course.

snapshot

This enlightening course will teach managers and team leaders how to recognise and understand the different natures of people in the workplace and how to help individuals and teams be more productive.


• How to lead and motivate individuals effectively

• Identifying development needs

• Applying leadership and management skills

• Evaluating performance and productivity improvement


By successfully completing the assessment associated with this program you will achieve one unit toward the Graduate Certificate in Management (V14010) or Graduate Diploma of Management (V14009). See pages 73 and 74.

Duration

1 day a fortnight over 8 weeks (4 sessions)

Delivery method

Classroom

Distance Education also available

Influencing skills Manager as Coach Manage, Lead and Develop People




Prerequisite

None


snapshot

Master the ins and outs of everyday management and learn how to support and develop your team to perform better against Key Performance Indicators.


• Allocating and negotiating work tasks

• Goals and Performance Plans

• Monitoring team operational performance

• Dealing with performance issues

• Coaching and learning styles



Duration

1 day

Delivery method


Prerequisite

None

snapshot

Effective People Management has been designed to enhance and develop your people management skills through effective communication, building workplace relationships, clarifying performance expectations and providing evidence-based feedback.


• Workplace relationships

• Effective workplace communication techniques

• Dealing with conflict

• Performance planning

• Giving feedback and coaching for improvement

Further study

See Deal with Difficult Behaviours (p.38) Manage People Performance (p.38) and Manager as Coach (p.37).

Duration

2 consecutive days

Delivery method

Classroom

Prerequisite

None

snapshot

Have you ever wished you could manage difficult situations more effectively and achieve more positive outcomes?

Deal with Difficult Behaviours will provide you with the skills, techniques and confidence to deal with personality-based challenge conflicts in a variety of different situations.


• Identifying personality types

• Barriers to communication

• Managing strong emotions

• Remaining neutral

• Preparing for a difficult conversation

• Promoting collaboration in problem-solving

Further study

See Conflict Resolution (p.22), Handle Customer Complaints (p.21) and Assertiveness Techniques (p.19).

Duration

2 consecutive days

Delivery method

Classroom


effective People Management




Prerequisite

None

This is an intensive program and is suitable for those in a working environment.


snapshot

Get qualified and become the manager you always wanted to be. This intensive program will fast-track your management career and equip you with the skills and confidence you need to become a truly outstanding business leader.


• Time management


• Delegating tasks

• Taking action to rectify underperformance

• Coaching team members and giving feedback

• Manager role modelling

• Leadership and change behaviours


By successfully completing the assessment associated with this program you will achieve the Diploma of Management (BSB51107). See p.72.

Duration

1 day a week for 6 weeks (6 days)

Delivery method


Prerequisite

None, however current managers will benefit most from this course.


snapshot

Does your role require you to inspire and motivate others to achieve team and organisational goals?

This highly interactive simulation-based course will guide managers through the process of identifying and understanding their personal approach to leadership, and help create strategies to further develop effective leadership frameworks and capabilities.


• Decision-making models

• Team effectiveness

• Stakeholder management

• Power and influence

• Results oriented performance culture


By successfully completing the assessment associated with this program you will achieve two units toward the Advanced Diploma of Management (BSB60407). See p.73.

Duration

2 consecutive days

Delivery method


Prerequisite

None

snapshot

This program is designed to help new and experienced sales managers address the challenges of creating a high-performance sales culture in the current – highly competitive - sales environment. You’ll learn the key strategies and skills you need to ensure you, and your team, are performing at their very best.


• Effective team building

• Current sales processes and Best Practice

• Sales systems (CRM)

• Performance management and coaching

Course Duration

2 days

Delivery Method

Classroom

Management Intensive Balance Management and Leadership

sales Team Management




Prerequisite

None


snapshot

Work just works when you know how to build effective relationships with colleagues and clients. Create Effective Workplace Relationships will teach you how to work with others to achieve strategic and purposeful outcomes, to create harmony, trust and stability among fellow workers, and establish and build your professional network.


• Communicating and sharing information with others

• Achieving consensus

• Giving and receiving professional feedback

• Developing trust and stability within a team

• Tailoring communication to suit individuals

• Practising conflict resolution


By successfully completing the assessment associated with this program you will achieve one unit toward the Diploma of Management (BSB51107) or the Certificate IV in Frontline Management (BSB40812). See p.72.

Duration

1 day

Delivery method


Prerequisite

None


snapshot

Is training an important part of your role? Would you like to have a better understanding of how people learn so that you can effectively teach and guide others in your organisation?

How to Train Others explores useful training techniques to enable you to communicate new knowledge and skills to others in a way that is succinct, effective and memorable.


• Identifying training needs

• Understanding how people learn

• Involving the learner

• Giving and receiving feedback

• Evaluating the training

Further study

See Presenting with Impact (p.63), Train the Trainer (p.41) and Communicate Effectively at Work (p.22).

Duration

1 day

Delivery method

Classroom

Prerequisite

This course is suitable for those who are already working as trainers in the Vocational Education and Training (VET) sector, or for industry learning and development professionals.


snapshot

Language, literacy and numeracy (LL&N) skills have a direct impact on workforce productivity, participation, and social inclusion. AIM VT’s Language, literacy and numeracy course has been designed for Trainers and Assessors wishing to up-skill and gain valuable expertise in this area. The course was created by LL&N professionals with over 20 years experience and is structured to meet the demanding needs of the VET industry and the busy working lives of Trainers and Assessors.


• LL&N definitions

• The importance of LL&N

• Recognising and understanding LL&N issues

• Australian Core Skills Framework (ACSF)

• Assessing core LL&N skills

• Modifying your training or assessment approach to include new strategies for LL&N


By successfully completing the assessment associated with this program you will achieve one unit toward the Certificate IV in Training and Assessment (TAE40110). (See p.75).

Duration

1 day

Delivery method

Classroom

Create effective Workplace relationships

how to Train others Language, Literacy and numeracy



Prerequisite

This is an intensive program suitable for those who are already working as trainers in the Vocational Education and Training (VET) sector or learning and development professionals involved in designing and delivering training in their workplace.


snapshot

This intensive course will show you how to master the design, delivery and assessment of effective and memorable workplace training programs.

You’ll develop and strengthen practical skills to deliver nationally accredited qualifications and workplace training in a professional way.

This program addresses ten units of the Certificate IV in Training and Assessment (TAE40110) and focuses on:

• Designing effective learning programs

• Understanding the adult learner and learning techniques

• Delivering effective learning programs

• Developing, undertaking and validating assessments


By successfully completing the assessment associated with this program you will achieve the Certificate IV in Training and Assessment (TAE40110). See p.75.

Duration


Delivery method

Classroom

Prerequisite

This course is suitable for those already working as trainers in the Vocational Education and Training (VET) sector or for industry learning and development professionals.


snapshot

Does your organisation rely on you to deliver effective and engaging training sessions? Designed to give trainers the skills and knowledge to plan and present interactive, memorable training sessions, train the trainer covers all the key aspects of training.


• Training session structure

• Analysing learning needs

• Designing workshop materials

• Delivering training workshops

• Coaching individuals

• Evaluating and continuously improving training programs


By successfully completing the assessment associated with this program you will achieve four units toward the Certificate IV in Training and Assessment (TAE40110). See p.75.

Duration

1 day, then 2 consecutive days a week later (3 days)

Delivery method

Classroom


Train the Trainer

Prerequisite

Prior experience in assessing competency in the workplace and in the Vocational Education and Training (VET) qualifications framework is desirable when attending this course.


snapshot

Assessing competency levels requires a specialised skill set...and that’s exactly what this course offers! Assess Competency gives you the tools you need to effectively evaluate and analyse competency levels in the workplace. The course is specifically designed for learning and development professionals, trainers or assessors responsible for assessing competency in the workplace and in VET qualifications.


• Tips for collecting evidence

• Planning assessments – consider and consult

• Designing assessment tools

• Assessing the candidate

• Administering and improving the assessment process


By successfully completing the assessment associated with this program you will achieve four units toward the Certificate IV in Training and Assessment (TAE40110). See p.75.

Duration

1 day, then 1 day a week later (2 days)

Delivery method

Classroom

Assess Competency




Prerequisite


snapshot

Everyone has different strengths and qualities, and ensuring you’ve got the right people in the right roles is essential to the success of your organisation. Strategic People Management will help you better understand the principles that underpin effective human resource management and how it can help you achieve your organisational goals.


• Strategy, vision, values and workforce planning

• Recruitment, selection and career development strategies

• Training, development and performance management of staff

• Restructuring and staffing strategies

• Strategic performance management


By successfully completing the assessment* associated with this program you will achieve one unit toward the Graduate Diploma of Management (V14010) or the Graduate Certificate in Management (V14009). See pages 74 and 73.

Duration

1 day a fortnight over 8 weeks (4 days)

Delivery method

Classroom

* You must have an undergraduate degree or be a manager with at least five years relevant management experience to undertake the assessment.

Prerequisite

None

snapshot

This course will equip you with the skills to delegate effectively and free up your time for other high pay-off activities, in order to facilitate personal growth and organisational success.


• The context of effective delegation

• Honing your delegation skills

• Delegating to succeed

Duration

30 mins

Delivery method

Online

Prerequisite

None

snapshot

Your approach needs to change when coaching different personality types. In this course you’ll learn how to adjust your coaching style to get the best from every individual.


• Coaching and its importance

• The different types of ‘coachees’

• How to coach different personalities

• The groW model

Duration

30 mins

Delivery method

Online

strategic People Management

Delegation An Integral Key to Personal and organisational success




Prerequisite

None

snapshot

Do you struggle to initiate difficult conversations? Whether it’s with an underperforming employee, confrontational co-worker or just a colleague with a conflicting point of view, we all have to face up to difficult discussions at some point. This course will help you neutralise and resolve difficult discussions and promote harmony and co-operation in your workplace.


• The use of the MAASTER technique

• How to positively resolve difficult discussions in the workplace

• Developing a cohesive, high-performance team

Duration

30 mins

Delivery method

Online

Prerequisite

None

snapshot

Looking to further develop your leadership potential and gain practical, effective leadership skills?

The Leadership Master Course is an innovative and comprehensive online leadership course. You will experience an immersive simulation environment that challenges your skills and allows you to practise crucial management and leadership skills. You’ll also become familiar with key leadership issues, practise various leadership styles and behaviours and be introduced to a leadership model.


• Influencing skills

• The OPENUP leadership model

• Stakeholder management

• Team effectiveness

• Change management

Further study

Unleash Your Leadership Potential (p.25), Lead with Emotional Intelligence (p.25) and Interpersonal Skills for Leaders (p.18).

Duration

4-6 hours

Delivery method

Online





Prerequisite

None

snapshot

This online simulation guides you through a virtual project management environment to help you build the techniques and strategies needed to effectively identify and manage difficult behaviours.

The simulation is a great way to cultivate effective responses to strong-minded characters, negativity and conflict and put your skills to the test in a risk-free environment. You’ll explore the impact people have on you and your project and learn tips and strategies that will help you manage difficult people in your workplace.


• Developing techniques to manage difficult people

• Dealing effectively with difficult people and situations

• Measuring the time and effort you need to expend when dealing with people

Duration

45 mins

Delivery method

Online

Prerequisite

None

snapshot

Do you want to develop better communication with your team?

This online simulation will provide you with a snapshot of workplace behaviours by identifying people’s energy and focus. It will guide you through a number of realistic scenarios and help you develop effective and appropriate responses to challenging situations.


• Adapting your style to communicate effectively

• Decision-making strategies

• Understanding the impact of behaviours on the operational and cultural success of the workplace

Further study

See online courses Improve Your Workplace Relationships (p.22) and Manage a Team through Change (p.49).

See also Lead with Emotional Intelligence (p.25), Effective People Management (p.38) and Achieve Team Effectiveness (p.31).

Duration

45 mins

Delivery method

Online




eVenTs

Innovate. Inspire. Connect.AIM VT events offer inspirational guest speakers, innovative content and a chance to connect, learn and exchange ideas with a diverse network of management and leadership professionals.

From our ever-popular Outstanding Women Series breakfasts to book launches, trivia nights and webinars, our events are a great way to gain new knowledge and ideas in a relaxed and enjoyable environment.

Visit aimvt.com.au/events or phone 03 9534 8181.


http://www.aimvic.com.au/Events/140


Aspiring ManagerInnovation at Work

Manage a Team through Change

Middle ManagerImplement Change

Innovation at Work


senior ManagerLead Change

Manage for Innovation

Lead Innovation & Change

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

Are you a senior or experienced manager looking for better ways to lead and facilitate change?

This course provides a conceptual and strategic approach to leading change, as well as offering practical steps for implementing a successful change management plan.


• Organisational change within a rapidly changing business environment

• Drivers of organisational change

• Techniques to facilitate change effectiveness

• Barriers to organisational change


By successfully completing the optional assessment associated with this program you will achieve one unit toward the Graduate Diploma of Management (V14009) or the Graduate Certificate in Management (V14010). See pages 74 and 73.

Duration


Delivery method

Classroom


Prerequisite

None

Pre–work is included with this program.

snapshot

Are you a team leader or manager looking to refine and develop your ability to deliver operational change?

This innovative program includes an online simulation designed to strengthen and develop your ability to successfully design and deliver operational change.


• The impact of change on the organisation and individuals

• Phases of workplace change

• Leadership and change behaviour

• Change development plans



Duration

1 day

Delivery method


Prerequisite

None

snapshot

Eager to inspire and support your team to develop innovative solutions at work?

Smart organisations understand the importance of cultivating innovators. Innovation at Work will help you learn how to better encourage innovative thinking and practice in your workplace.


• Defining innovation

• Creativity and innovation

• Work culture and management support




Duration

1 day

Delivery method

Classroom

Lead Change Implement Change Innovation at Work




MenTorIng

help shape the future of management and leadership.

The AIM VT Mentoring program has been designed to partner experienced and senior managers with aspiring leaders and new managers to create mutually valuable and lasting professional relationships.

experienced Managers (Mentors) stay up-to-date about ideas and issues currently influencing new managers, increase their communication and performance management skills and give back to the professional community in a way that highlights their knowledge and experience.

Aspiring Managers (Mentees) get access to a great professional role model, insight and advice about being an effective leader and help identifying key areas for their professional development.

To find out more about AIM VT Mentoring please phone us on 03 9534 8181.


Prerequisite

None

snapshot

Are you a manager who wants to inspire and encourage innovation in your workplace?

Discover how to make innovation a core process in your team and organisation, and examine the role that managers and leaders play in creating and sustaining innovation.


• The manager’s role in cultivating innovation

• Ideas management

• Coaching, mentoring and consulting through collaborative techniques


By successfully completing the assessment associated with this course you will achieve one unit toward the Graduate Diploma of Management (V14010) or the Graduate Certificate in Management (V14009). See pages 74 and 73.

Duration


Delivery method

Classroom


Manage for Innovation


Prerequisite

None

snapshot

Are you a team leader or frontline manager looking for better ways to navigate your team through change?

This online simulation is an engaging and interactive way to build and develop your capacity to implement and support change within your team.

The simulation will guide you through a series of realistic scenarios designed to develop your ability to identify and deliver an appropriate change management response.


• Phases of workplace change

• How teams react to change

• Leadership strategies

Further study

See online courses Improve Your Workplace Relationships (p.22) and Connect with Your Team (p.44).

See also Implement Change (p.47), Lead Change (p.47) and Achieve Team Effectiveness (p.31).

Duration

45 mins

Delivery method

Online




I was an active member of AIM nsW so the first thing I did when I relocated to Melbourne was join AIM VT. I’ve since enjoyed a range of events including forums, book launches, wine tastings and breakfast speakers.

Participating in the AIM VT Member events was an ideal way to meet a new circle of like-minded people and I appreciate the effort the Membership Team made in ensuring all-comers were made welcome.

Dr Peter Lake Consultant


Manage the BusinessVision for the Futurestrategic PlanningBusiness Developmentoptimise resources



Middle ManagerCapstone Project

senior ManagerCapstone Project

Vision for the Future

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

You must complete seven units toward the Graduate Diploma of Management before you can complete the Capstone Project.

snapshot

Are you ready to embark on the project that will extend your range of professional skills and finalise your qualification?

This program is the culmination of units studied in the Graduate Diploma of Management (V14010) and will extend your range of professional skills.

You will be required to complete a work-based project that addresses a business or organisational issue, or need, and create a plan to progress the issue, or to resolve it. This unit aims to further develop you in a way that rounds out your Graduate Diploma of Management experience at AIM and will equip you to be a more effective manager and leader.

You will be supported through your project by a member of the AIM faculty who will approve your project scope and meet with you to check progress and provide coaching and advice.

You will work at bringing the learning and insights you have attained from the past seven units together to prepare an extensive piece of work that will extend your analytical and observational skills and demonstrate your capabilities as a manager and leader.

Further study

By completing the assessment associated with this program you will achieve GDM213 Capstone Project. This unit (the final unit) counts toward the Graduate Diploma of Management (V14009). See p.74.

Capstone Project



Middle ManagerDevelop and Implement Strategy

Strategic Business Planning

senior ManagerDevelop and Implement Strategy

Strategic Business Planning

strategic Planning

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

Are you responsible for designing and implementing effective, productive business strategies? This course will develop and refine your ability to analyse and evaluate business performance and create practical and sustainable long and short-term strategies to help enhance your bottom line.


• Analysing the external and internal environment

• Assessing business unit performance

• Developing and evaluating strategic options

• Managing systems and processes and preparing realistic business plans

• Managing skills and resources


By successfully completing the assessment associated with this program you will achieve one unit toward the Graduate Diploma of Management (V14010) or the Graduate Certificate in Management (V14009). See pages 74 and 73.

Duration


Delivery method

Classroom

Distance Education also available.


Prerequisite

None

snapshot

Does the job you want involve strategic business planning? Or would you simply like to be a better at developing and sticking to a plan?

Strategic planning is an integral part of many organisational roles and most of us could benefit from some sound guidance and insight. This course provides a clear and comprehensive framework for preparing successful strategic and business plans and shows you how to tailor those plans to align with the goals of your organisation or business unit.


• The relationship between the strategic plan, the business plan and operational plans

• The strategic planning process

• Strategic objectives, strategic options and competitive strategies

• Implementing and monitoring the plan


By successfully completing the assessment associated with this program you will achieve two units toward the Advanced Diploma of Management (BSB60407). See p.73.

Duration

2 consecutive days

Delivery method

Classroom

Develop and Implement strategy

strategic Business Planning




Aspiring ManagerSales 101

Introduction to Solution Selling

Advanced Solution Selling (Mastery)

Synergistic Selling (Key Account Management)

Manage Customer Service

Understanding Sales Principles

Middle ManagerSales 101

Introduction to Solution Selling

Key Account Relationships

Advanced Solution Selling (Mastery)

Synergistic Selling (Key Account Management)

Develop a Compelling Business Case

Manage Customer Service

senior ManagerMarketing for Managers

Business Development

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

Based on a proven six-step selling process, this course takes the mystery out of effective Solution Selling and equips you with the skills and tools you need to become a sales superstar.

Whether you’re new to sales, an experienced salesperson looking to refresh and strengthen your existing skills, or a sales manager committed to improving the performance of your team, this customer-focused course offers a fresh perspective on proven sales processes and techniques that can help you deliver the ultimate customer service experience.


• Understanding the current competitive selling environment

• Identifying and managing customer needs, expectations and behavioural preferences

• Understanding of the fundamental principles of Solution Selling

• Building rapport and credibility with your customer

Further study

See Key Account Relationships (p.57), Negotiation Skills (p.21) and Assertiveness Techniques (p.19).

Duration

2 days

Delivery method

Classroom

Prerequisite

None

snapshot

Are you an experienced salesperson responsible for managing high-potential clients? This specialised course has been designed for salespeople who have been given the opportunity to grow high-potential customers. It will help you identify, develop and manage your relationships with key account holders and turn them into loyal and enthusiastic advocates.


• The mutually beneficial nature of the key account relationship

• Analysing and segmenting customer markets

• Determining which customer to target for key account growth activities

• Building tailored development strategies

Further study

See also Sales 101 (p.57), Negotiation Skills (p.21), Assertiveness Techniques (p.19) and Think on Your Feet® (p.15).

Duration

2 consecutive days

Delivery method

Classroom

Prerequisite

None

snapshot

Whether you’re new to sales or simply need a to take a fresh look at the sales cycle, this course will give you the skills you need to understand and connect with your customers to deliver sales and build loyalty. Learn how to partner with your customers to successfully close sales and turn all of your clients into loyal advocates.


• Recognising who and where your customers are

• Understanding what you are selling

• Connecting with your customer and securing the business

• Building customer loyalty

• Selling profitably and becoming successful

Further study


Duration

1 day

Delivery method

Classroom

Introduction to solution selling

Key Account relationships

sales 101

CPM point allocation: 14 CPM point allocation: 14CPM point allocation: 7



Prerequisite

None

snapshot

This course is ideal for the manager looking to add depth and strength to business cases and other written submissions. Get a better understanding of key financial principles in business case development, as well as tips on how to create a successful and persuasive business case.


• The purpose and content of a business case

• Steps in developing a case

• Quantifying the benefits

• Interpreting the financial data

• Presentation and style

Further study

See Write Reports and Proposals (p.19).

Duration

1 day

Delivery method

Classroom

Prerequisite

None

snapshot

Looking to take your existing sales experience to the next level? This advanced course explores effective sales presentation and negotiation techniques, as well as relationship building, needs analysis and value selling.


• The current economic climate and how it affects your client’s needs and expectations

• Strategic analysis of client relationships and behavioural preferences (DiSC)

• Time Management and self-assessments (DiSC Profiles)

• Identifying client values to ensure strategic and values-based matches

• Managing objections professionally

Further study


Duration

2 days

Delivery method

Classroom

Prerequisite

None

snapshot

Synergistic Selling is Key Account Management with a difference. Designed for experienced and senior Account Managers, this course teaches you how to create a strategic sales approach that requires all departments in an organisation to work in synergy, providing clients with company-wide customer service.


• Fundamental Strategic Planning models that can be applied to all organisations

• The six-step Synergistic Selling model

• Identifying and managing a client’s needs, values and behavioural preferences

• Building trust, rapport and credibility

• Creating and presenting effective value propositions

• Seamless closing techniques

Duration

2 days

Delivery method

Classroom

Develop a Compelling Business Case

Advanced solution selling (Mastery)

synergistic selling (Key Account Management)

CPM point allocation: 7CPM point allocation: 14CPM point allocation: 14


Prerequisite

None


snapshot

Exceptional customer service is rapidly becoming the definitive feature of highly successful businesses. This course is for anyone looking to revitalise their approach to customer service and learn how to better manage teams to establish and develop effective, productive and ongoing customer relationships.


• Internal and external customers

• Customer expectations and customer satisfaction

• Creating customer focus and customer value

• Service standards and styles

• Relationship management



Duration

1 day

Delivery method


Prerequisite

None

snapshot

Are you a manager who’d like to learn to analyse, interpret and develop communication and brand strategies? Would you like to gain insight into how marketing concepts and techniques can influence the organisation as a whole? Marketing for Managers will help you develop a working familiarity with key marketing concepts and contemporary issues and techniques that are needed to make strategic marketing decisions.


• Marketing function in the organisation

• Sustainability and competitiveness of current products/services

• Consumer/customer behaviour

• Brand management

• Development of a new product or service

• Managing services

• Pricing, Distribution and Communication strategies



Duration


Delivery method

Classroom


Manage Customer service Marketing for Managers


Prerequisite

None

snapshot

Understanding Sales Principles is an online simulation that provides an engaging introduction to a range of practical and effective sales techniques for the retail sales environment.

Designed to help sales assistants in every industry to better understand and connect with customers and increase sales and loyalty, it’s also an effective way for business owners and managers responsible for training retail sales teams to refresh their fundamental sales skills.

• This online course focuses on:

• Foundation sales techniques

• Customer needs and rapport building

• Effective features and benefits statements

• Negotiating and closing a sale with confidence

Further study

See also Sales 101 (p.57) and Key Account Relationships (p.57).

Duration

45 mins

Delivery method

Online

understanding sales Principles



Aspiring ManagerUnderstanding Finance

Accounting for Non-Accountants

Contract Management

Presenting with Impact

Recruit, Select and Induct Staff

Understanding Project Management

Applied Project Management

Workplace Safety

Planning to Present with Impact

Project Planning

Project Stakeholder Management

Project Team Building

Middle ManagerFinance for Non-Finance Managers

Manage Team Budgets

Manage Financial Resources

Contract Management

Presenting with Impact

Recruit, Select and Induct Staff

Risk Management

The People Side of Project Management

Advanced Project Management

Project Leadership

Workplace Safety

Planning to Present with Impact

Project Planning

Project Stakeholder Management


senior ManagerFinance for Non-Finance Managers

Manage Financial Resources

Contract Law for Managers

Project Leadership

optimise resources

Lead & M

anage

Peop

le

Manage the Business




s M


Strategic Planning

B

usin

ess D

evel

opm

ent

Opt

imis

e Re

sour

ces

Man

age

Know

ledg

e




Prerequisite

None

snapshot

Looking to unlock the mysteries of financial transactions, data and jargon?

Understanding Finance will help you get to grips with the fundamentals of finance and gain more confidence in dealing with financial transactions and information. Learn to interpret financial reports, recognise the impact of financial strategies and communicate effectively with finance professionals.


• Key financial statements

• Key ratios

• Cashflow management

Further study

See Finance for Non-Finance Managers (p.17), Manage Team Budgets (p.62) and Accounting for Non-Accountants (p.61).

Duration

1 day

Delivery method

Classroom

understanding Finance


Prerequisite

None

snapshot

Developed specifically for business owners and managers, this practical course will teach you how to effectively analyse financial information to improve the performance of your business.


• Financial analysis of business decisions

• Capital investment evaluation and decisions

• Cash management

• Budgeting


By successfully completing the assessment associated with this program you will achieve two units toward the Advanced Diploma of Management (BSB60407) or one unit toward the Diploma of Management (BSB51107). See pages 73 and 72.

Duration


Delivery method

Classroom

Prerequisite

None

snapshot

Baffled by budgets? Perplexed by profit and loss?

This course is designed to help managers, senior executives and business owners get a grip on the fundamentals of accounting to improve the profitability and value of their business.


• Introduction to accounting concepts and terminology

• Principles of the double-entry system and accruals

• Analysis and interpretation of financial statements

• Statutory requirements, including the treatment of GST


By successfully completing the assessment associated with this program you will achieve one unit toward the Certificate IV in Frontline Management (BSB40812). See p.72.

Duration

2 consecutive days

Delivery method

Classroom

Finance for non-Finance Managers

Accounting for non-Accountants

CPM point allocation: 14CPM point allocation: 14



Prerequisite

None

snapshot

This course offers an understanding of the contract management process based on a variety of practical activities, and allows participants to practise the concepts and techniques of managing a contract through to a successful conclusion.


• Basic contract terms and conditions

• Contract and procurement management planning

• Risk management

• The supplier selection process

• Negotiating the contract

• Contract variation and valuation

• Resolving contract disputes

Further study

See Negotiation Skills (p.21), Influencing Skills (p.37) and Assertiveness Techniques (p.19).

Duration

2 consecutive days

Delivery method

Classroom

Contract Management


Prerequisite

None

snapshot

Manage Team Budgets is ideal for managers and team leaders who need to develop the skills required to plan, develop, implement and review budgets and financial plans.


• Planning and budgeting

• Costing inputs and pricing outputs

• Production and sales budgets

• Accrual accounting

• Contingency plans

• Monitoring budget performance



Duration

1 day

Delivery method

Classroom

Prerequisite

None

snapshot

Manage Financial Resources will help you understand how to generate, analyse and interpret financial information and create an effective financial management framework. This course also examines how operating, investment and financial decisions impact your broader strategic framework.


• Analysis and interpretation of financial statements

• Internal management reporting concepts such as costing systems and budgeting

• Development and implementation of performance measures


By successfully completing the optional assessment associated with this program you will achieve one unit toward the Graduate Certificate in Management (V14010) or the Graduate Diploma of Management (V14009). See pages 73 and 74.

Duration


Delivery method

Classroom.

Distance Education also available.


Manage Team Budgets Manage Financial resources



Prerequisite


snapshot

Are you a manger with little or no working grasp of contract law?

In an increasingly complex business environment, it is vital for managers to practice high-level contract negotiation and management. Contract Law for Managers offers a theoretical understanding of contract management and its practical implementation.


• Contracts - from tender to completion

• Legislative requirements and organisational policies

• Negotiation and conflict resolution

• Preparing contracts and contractual terms and conditions


By successfully completing the assessment associated with this program you will achieve one unit toward the Graduate Certificate in Management (V14009) or the Graduate Diploma of Management (V14010). See pages 73 and 74.

Duration


Delivery method

Classroom

Prerequisite

None

Pre-work is included with this program

snapshot

Learn how to plan, prepare and deliver effective and memorable presentations to your colleagues, staff and clients. The focus in this course is on ‘learning by doing’ and you will produce numerous small presentations during the course.


• The three presenting modes – what they are and how to use them

• The physicality of messages – voice, face, gesture, body

• Anticipating questions and responding appropriately


By successfully completing the optional assessment associated with this program you will achieve one unit toward the Certificate IV in Frontline Management (BSB40812). See p.72.

Duration


Delivery method

Classroom

Prerequisite

None

snapshot

If you’re involved in the recruitment process, you know it’s essential to stay up-to-date with current recruitment, selection and induction strategies.

This course will bring you up to speed with the latest and most effective methods for recruiting, selecting and inducting high-quality staff.


• Determining job specifications

• Stages of the recruitment process

• Selecting applicants

• Implementing induction processes


By successfully completing the assessment associated with this program you will achieve one unit toward the Certificate IV in Frontline Management (BSB40812) or one unit toward the Diploma of Management (BSB51107). See p.72.

Duration

1 day

Delivery method

Classroom

Contract Law for Managers

Presenting with Impact recruit, select and Induct staff




Prerequisite

None


snapshot

Are you a manager with a penchant for risky business? This one-day course will teach you how to create, implement and evaluate a truly effective risk management strategy that supports your organisational objectives and ensures you’re not leaving anything to chance!


• Risk management as part of the strategic plan

• Policies and procedures for effective risk management

• Conducting risk audits and developing a risk register

• Implementing and monitoring the risk management plan

• Evaluating and improving the risk management plan, policies and procedures


By successfully completing the assessment associated with this program you will achieve one unit toward the Diploma of Management (BSB51107) or one unit toward the Advanced Diploma of Management (BSB60407). See pages 72 and 73.

Duration

1 day

Delivery method

Classroom

Prerequisite

None


snapshot

This online simulation will build your leadership and people management skills to help you deliver projects on time, on budget and to the highest standard. Delivered as a blended solution featuring both online components integrated with traditional classroom learning, you’ll juggle the various demands of a project while dealing with the less tangible aspects of project management, such as communicating with stakeholders to build and win support, negotiating to achieve productive outcomes and aligning your project with the strategic goals of the business.


• Leadership factors affecting projects

• Developing successful project teams

• Managing upwards, across and downwards (power and influence)

• Communicating to manage diverse stakeholders

Further study

See Applied Project Management and Advanced Project Management (p.65).

Duration

2 consecutive days

Delivery method


Prerequisite

None

snapshot

New to project management?

Understanding Project Management will provide you with an introduction to the essentials of project management: the project management life cycle, the functions essential to successful project management and common project terminology.

• Developing a project management plan

• Verifying and controlling project scope

• Defining, scheduling and allocating resources

• Simple estimating and budgeting

• Monitoring project quality

Further study

See Applied Project Management and Advanced Project Management (p.65).

Duration

2 consecutive days

Delivery method

Classroom

risk Management The People side of Project Management

understanding Project Management



Prerequisite

None

snapshot

Are you an experienced project manager looking to refine and develop your project management skills and gain a qualification?

Advanced Project Management is an intensive program designed to help you master the practical elements of project management. It is an excellent way of rounding out and formalising your project management capabilities.


• Project leadership, troubleshooting and problem solving

• Project integration, project governance and portfolio management

• Project vision, context, priorities and strategic fit

• Legal/statutory requirements, monitoring for changes in governance structure/requirements


By successfully completing the assessment associated with this program you will achieve the Diploma of Project Management (BSB51413). See p.75.

Duration

1 day a week over 5 weeks (5 days)

Delivery method

Classroom

Prerequisite


snapshot

If you are a practising manager, project manager or program manager looking to master the most effective techniques in project management, then this course is for you. It will give you the project leadership capabilities you need to effectively and efficiently manage projects.


• Project and program leadership, troubleshooting and problem-solving

• Integrating projects with strategic goals

• Project manager as leader

• Developing others to move to best practice

• Future thinking



Duration


Delivery method

Classroom

Prerequisite

Participants should have some experience with leading or being part of a project team.

snapshot

This comprehensive exploration of the project management process includes a guide to the project life cycle and pre and post-project evaluation and assessment. It uses case studies to guide managers and team leaders through the process of successfully developing, implementing and analysing a project.


• Project Management Framework

• Project Management Body of Knowledge (PMBOK)

• Initiating, planning and executing a project

• Monitoring, controlling and closing a project


By successfully completing the assessment associated with this program you will achieve the Certificate IV in Project Management Practice (BSB41513). See p.74.

Duration


Delivery method

Classroom

Advanced Project Management

Project Leadership Applied Project Management

CPM point allocation: 35 CPM point allocation: 30CPM point allocation: 21



Prerequisite

None

snapshot

Are you responsible for creating a safe and healthy workplace for your staff or colleagues?

Creating a healthy, hazard-free work environment requires a solid understanding of workplace safety standards and practices, as well as the co-operation and awareness of the entire staff. Workplace Safety will equip you with the tools you need to create and implement an effective and sustainable Occupational Health and Safety framework in your workplace.


• Workplace legislation

• Cost of accidents in the workplace

• Record keeping

• Risk management, assessment and control

• Getting your team engaged in creating a safe working environment


By successfully completing the assessment associated with this program you will achieve one unit toward the Diploma of Management (BSB51107) or one unit toward the Certificate IV in Frontline Management (BSB40812). See p.72.

Duration

1 day

Delivery method

Classroom

Workplace safety

Prerequisite

None

snapshot

Planning a big presentation but not sure where to start?

This online simulation can help you create and deliver presentations with real and lasting impact!


• What to consider when presenting

• The ingredients of a successful presentation

• Taking the right steps to prepare yourself

• The importance of rehearsal

Duration

30 mins

Delivery method

Online

Planning to Present With Impact


Prerequisite

None

snapshot

Project planning not your strong point?

This online simulation will strengthen your skills and give you the experience you need to develop a confident and comprehensive approach to project planning and strategy. You’ll gain a variety of useful tools, techniques and templates to ensure your future projects have the best possible chance of success.


• Alignment between your project and corporate strategy

• Developing a project plan

Duration

45 mins

Delivery method

Online

Project Planning


Prerequisite

None

snapshot

Managing the expectations and requirements of different stakeholders is often the most challenging part of successful project management. This simulation is designed specifically for project managers and will challenge you to understand and meet the various needs of different stakeholders, as well as giving you all the practical tools you need to manage even the most demanding stakeholders.


• Stakeholder analysis

• Stakeholder management processes

• Influencing skills to gain stakeholder support

• Communicating appropriately with all stakeholders

Duration

45 mins

Delivery method

Online

Prerequisite

None

snapshot

Creating and maintaining a high-performance team can be the key to the success of your projects. But how do you build successful teams and keep them motivated? This online simulation is for team managers or leaders involved in projects, and focuses on the skills needed to build high-performance teams, including Emotional Intelligence, motivational tools and effective delegation.


• Leading and developing effective teams

• Managing the stages in team development and motivation

• Decision-making strategies for developing high-performing teams

• The people side of project management

Duration

45 mins

Delivery method

Online

Project stakeholder Management




For the first time, every student who undertakes nationally recognised vocational education and training (VET) in Australia (or overseas from an Australian-registered provider) will be able to access their enrolment and achievement record from a single authoritative source.

Currently, it is not possible for students to get a complete record of their VET enrolment and achievement history online from one place.

Commencement of the usI

Under the new initiative, students will be able to get a full transcript of all of the accredited VET training they have undertaken, from the time the USI comes into effect, or an extract of it that shows the particular achievements they want it to.

nationally recognised training information

Nationally recognised training includes qualifications from training packages and accredited courses. The process of nationally recognised training ensures that the training meets the standard required by industry. Only registered training organisations (RTOs) can issue nationally recognised qualifications or statements of attainment, meaning students can have confidence that they will attain skills of a high quality, accepted and recognised everywhere in Australia.

All nationally recognised training is listed on the training.gov.au website.

If the training you wish to undertake is not listed on training.gov.au, it is not nationally recognised training.

Training that was undertaken prior to the implementation of the USI cannot, unfortunately at this stage, be included in the transcript. However, it’s an issue that governments may consider in the future.

Applying for a usI

Once the USI is implemented, an individual can apply for a USI which then must be provided to their training provider before the person can receive a statement of attainment or qualification.

Protection of students privacy

The protection of your USI – and the personal and educational data that it links to – is paramount, and important safeguards will be in place to protect your privacy. A key principle underpinning the initiative is that individuals will have control over their USI and can determine who can have access to the personal and educational records associated with it.

Under the USI initiative a student’s USI must not be collected, used or disclosed by anyone other than the student for a purpose other than those set out in the legislation. There is also a requirement that anyone that has a record of your USI is to protect that record from misuse or unauthorised access.

Your privacy is further protected by the legislation requiring that any personal information collected by a training provider solely for the purpose of applying for the USI on your behalf is to be destroyed after the USI is obtained.

The USI will be stored by the Student Identifiers Agency, along with some personal information about you, such as your name, date of birth and a way of contacting you such as an email address. The USI will also be held by the National Centre for Vocational Education Research in a separate database along with your training records. Your personal information and training record will be linked only when you request a transcript of your achievements using your USI, you authorise someone else to do so or otherwise in accordance with the legislation.

The Australian Information Commissioner will be the key regulator of the privacy and confidentiality aspects of the USI legislation and will have the capacity to investigate and impose a range of sanctions.

Further information

If you have any questions or need more information, you can email the USI Taskforce at [email protected]

Source: www.innovation.gov.au/skills/National/UniqueStudentIdentifierForVET/Pages

Your unique student Identifier (usI)


AIM MAsTers oF BusIness ADMInIsTrATIon

Your Pathway to Prestige.In 2014, AIM VT will be delivering the Master of Business Administration (MBA) program in Victoria.

A practical, hands-on program delivered through the AIM Business School and ranked No.1 ‘Best Value for Money’ MBA by the Australian Financial Review in 2013.

To find out more phone 03 9534 8181.



QualificationsWhy undertake your qualification with AIM?national recognition

AIM VT is a Registered Training Provider delivering nationally recognised qualifications.

Flexibility

Combining study with full-time work can be challenging. AIM VT qualification programs run throughout the year, with no academic semesters and we accept applications and run programs throughout the year. You can build your qualification to suit you and your lifestyle, choosing from face-to-face, intensive, online or distance programs, or undertake study through your organisation.

experience

AIM VT has over 70 years proven experience training business leaders in management. We employ only the best facilitators who are highly experienced industry professionals with current working knowledge of their industry. Our strict facilitator selection process ensures high quality learning in every unit.

Pathway opportunities

Did you know that an AIM qualification can lead to further study? AIM’s Diploma of Management provides advanced standing towards a Bachelor of Business with the University of New England and the AIM Graduate Diploma of Management provides a pathway to the Master of Business Administration (MBA) program with AIM Business School.

Can I use my experience or prior study?rPL – experience can equal qualification

You can get Recognition of Prior Learning (RPL) through an assessment at AIM. Through RPL, previous experience or formal study in a particular area of work may be recognised and credited towards a qualification. This process can be used for up to 50% of a Higher Education qualification, or up to 100% of a VET qualification.

Assessment of RPL may involve a workplace visit and/or submission of a portfolio of evidence demonstrating your existing skills, knowledge, competencies and personal attributes. Contact our Qualifications Adviser to discuss your eligibility and obtain a detailed RPL kit to help you understand what evidence is required.

Credit Transfer

AIM will recognise an equivalent unit/subject you have completed from other Registered Training Organisations (RTOs) or Higher Education providers. If you wish to include units from other training organisations in your AIM qualification, then you are required to provide a certified copy of the Statement of Attainment or Transcript of Results for verification. We will then advise you on whether your existing qualification can be used towards your AIM qualification.

how do I complete a qualification?

AIM VT programs linked to qualifications have assessments specifically designed for each program for participants to complete to gain the qualification.

These tasks include workplace-based assessments that are practical activities designed so you can demonstrate and apply learnings.

For further information on assessment requirements, please contact our Qualifications Adviser, or download a copy of the Student handbook from our website aimvt.com.au/qualifications

Contact details

An AIM VT Qualifications Advisor is on hand to guide you through the enrolment process, as well as through your entire learning journey. Phone 03 9534 8181 or email [email protected]

Alternatively, you can find more information at aimvt.com.au/qualifications

http://www.aimvic.com.au/Qualifications/212



Qualification levels The Australian Qualifications Framework (AQF) is a unified system of national qualifications in schools, Vocational Education and Training (VET) and the higher education sector, which defines skill levels based on the level of complexity or competency required.

The table below indicates where AIM qualifications fit within the framework and the entrance requirements for each.

AQF Level Qualification Level Qualification entry requirements experience Level

10 Doctoral Degree N/A N/A N/A

higher education

Delivered by AIM VT

9 Masters Degree Pathway to The Master of Business Administration (MBA) with AIM Business School

After completing a Graduate Diploma of Management with AIM, participants will be eligible for entry and credit into The Master of Business Administration (MBA) program with AIM Business School.

Senior manager who has completed the AIM Graduate Diploma of Management

8 Graduate Diploma

Graduate Certificate

Graduate Diploma of Management

Graduate Certificate in Management

Undergraduate degree. Other candidates with at least five years relevant work experience as a manager, team leader and supervisor may apply. Individuals are encouraged to apply and will be assessed on a case-by-case basis.

Senior manager

Middle manager

7 Bachelor Degree Pathway to University of New England’s

Bachelor of Business

After completing a Diploma of Management with AIM, participants will be credited up to eight units towards the Bachelor of Business.

N/A

Vet sector

Delivered by AIM VT

6 Advanced Diploma Advanced Diploma of Management

Numeracy and literacy skills that will enable the achievement of learning outcomes.

Middle manager

5 Diploma Diploma of Management

Diploma of Project Management


Middle manager

Aspiring manager

4 Certificate IV Certificate IV in Frontline Management

Certificate IV in Project Management Practice


Aspiring manager

Certificate IV in Training and Assessment


Learning & Development professional

Please note: In line with AIM VT’s ongoing commitment to sustainability and responsible use of resources, detailed course outlines and current unit codes for all qualification programs are now available exclusively online at aimvt.com.au/qualifications




Prerequisite

None

snapshot

Designed for team leaders or frontline managers responsible for providing leadership and guidance to others, this qualification will help you develop your skills in guiding a team to achieve the best possible performance and outcomes.

This program can be tailored to cover:

• What it means to be a supervisor

• Managing projects

• Making effective presentations

• Managing staff

• Building effective workplace relationships

Further study

See Diploma of Management (p.72).

Program structure

You must complete ten units of competency – six compulsory units and four elective units.

Delivery method

Blended (Classroom and simulation)

For

Aspiring Managers

Prerequisite

This is an intensive program and is suitable for those in a working environment.


snapshot

Are you a frontline manager, team leader or starting a management career with some experience and would like a formal management qualification? Or are you looking to build on a trade or technical qualification? This nationally recognised management qualification helps you develop practical skills to plan, execute and evaluate your own work and the work of your team.


• Operational plan management

• Risk management

• Resource management

• Financial management and budgeting

• Workplace effectiveness

• Planning

• Team management

Further study

See Advanced Diploma of Management (p.73).

Program structure

So you can find the program that’s perfectly suited to your busy lifestyle, AIM VT offers two options for completing this qualification - the intensive option or the flexible option.

oPTIon 1: InTensIVe

The intensive option is ideal for those wanting a cost-effective and intensive learning option. You should be working as a team leader or manager and be prepared to complete the required assessment tasks allocated between workgroups.

Duration

One day a week for 6 weeks.

oPTIon 2: FLeXIBLe

The flexible option will suit those looking for a more flexible mode of study.

Duration

You must complete a total of eight units over a two year period.

Delivery method

Classroom

For

Aspiring and Middle Managers

Diploma of Management (BSB51107)

Certificate IV in Frontline Management (BSB40812)


Prerequisite

This is an online program, suitable for those in a working environment who would like a self-paced online qualification solution.

snapshot

Just getting started with your management career and looking for a formal qualification? Need a flexible, online delivery option you can schedule around full-time work?

This nationally recognised management qualification helps you develop practical skills to plan, execute and evaluate your own work and the work of your team.


• Time management


• Delegating tasks

• Taking action to rectify underperformance

• Coaching team members and giving feedback


• Leadership and change behaviours

Further study

By successfully completing the assessment associated with this program you will achieve the Diploma of Management (BSB51107). See p.72.

structure and Duration

Available to be completed over a 12 month period. Assessment should be completed within two years.

Delivery Method

Online

For


Prerequisite

There are no prerequisites however some management experience will assist you with achieving this qualification.

snapshot

Designed for those who already have some existing management experience and oversee the work of others, or who have a specialised role that involves providing strategic leadership, this practical, nationally recognised management qualification is designed to develop leadership qualities and provide the skills required to manage people and resources.

This program focuses on:

• Business planning and analysis

• Management strategies

• Responding effectively to change

• Managing finance, innovation and risk

Further study

See Graduate Certificate in Management (p.73).


You have up to two years to complete eight units.

Delivery method

Classroom

For

Middle Managers

Prerequisite

You must have an undergraduate degree or be a manager with at least five years relevant management experience to enrol in this program.

snapshot

This postgraduate qualification is designed for those who wish to develop management skills on which to build their career, for example an experienced manager aspiring to higher levels of management or to management within an organisation where it is necessary to operate across a broad range of functional areas or disciplines.

There is a high level of flexibility to choose electives that suit your interests, and corresponding workplace assessments will see your study outcomes immediately benefit your workplace goals.

Further study

See Graduate Diploma of Management (p.74).


You must complete one compulsory unit plus three elective units within two years of enrolment.

Delivery method

Classroom

For

Middle and Senior Managers

online Diploma of Management (BSB51107)

Advanced Diploma of Management (BSB60407)

graduate Certificate in Management (V14010)

To view a full outline of this program including current course and unit codes please visit aimvt.com.au/qualifications




Prerequisite

You must have an undergraduate degree or be a manager with at least five years relevant management experience to enrol in this program.

The Participant

Are you an experienced manager aspiring to higher levels of management responsibility? Or a manager within an organisation where you’re required to operate across a broad range of functional areas or disciplines?

This postgraduate qualification will establish your management credentials and help you develop a full spectrum of management skills and leadership capabilities.

Capstone Project

The Capstone unit is designed to accelerate your individual development of professional skills. The project does not take you into the field of conventional research, but leads you to acquire and improve skills which are inherent in everyday management practice. Through a workplace-based project, you will build and refine your management skills.

Further study

Graduates are eligible to apply for credits and entry into the Masters of Business Administration (MBA) program.


You must complete the four compulsory units plus three electives and the Capstone Project (total of eight units) within five years of enrolment.

Delivery method

Classroom

For


graduate Diploma of Management (V14009)

Certificate IV in Project Management Practice (BSB41513)

Prerequisite

None

snapshot

So you have some experience in project management but you’d like to formalise your project management skills with a qualification?

This nationally recognised qualification explores the critical processes required to plan, implement and review projects and provides an overview of the eight knowledge areas of project management, as defined in the Project Management Body of Knowledge (PMBOK) standards.

For more information see Applied Project Management (p. 39).

Further study

See Diploma of Project Management (p.75) and Project Leadership (p.65).

Delivery method

Classroom

For



Diploma of Project Management (BSB51413)

Certificate IV in Training and Assessment (TAE40110)

Prerequisite

None

snapshot

Are you an experienced project manager or highly experienced project team member who wants to learn practical tools and techniques in project management?

This qualification will enable you to master the practical elements of project management, and will examine the factors that have an impact on project productivity. The program offers an integrated and accelerated approach and is an excellent investment in rounding out your project management capabilities.

For more information see Advanced Project Management (p.65).

Further study

See Project Leadership (p.65).

Delivery method

Classroom

For


Prerequisite

There are no prerequisites, however you will be required to deliver training and assess for competency in your workplace.

snapshot

Specifically designed for professional Trainers and Assessors working in the Vocational Education and Training (VET) sector, this qualification helps you develop practical skills to enable you to successfully deliver nationally accredited qualifications and workplace training.

This program is also appropriate for industry learning and development professionals involved in training others in their workplace. This program focuses on:

• Developing training programs

• Practising your training delivery to groups and individuals

• Develop and trial assessment tools

• Planning and designing sessions and material.

Program structure

oPTIon 1: InTensIVe

This is an intensive course and is only suitable for those who are already working as trainers in the VET sector, or industry learning and development professionals involved in designing and delivering training in their workplace.

This option runs for one day a week for seven weeks and requires one major assessment, due 12 weeks after attending the course. You should be prepared to spend at least four to eight hours between each class consolidating class work and completing assigned tasks. This option is only suitable for experienced trainers and those currently in a training role. This option covers all ten units of competency to gain the Certificate IV in Training and Assessment.

oPTIon 2: FLeXIBLe

This option is for trainers who require the skills and knowledge to plan and present effective and interactive training sessions (ie. Learning and Development professionals), or those with some training experience who want to brush up on their skills.

You must complete all three programs (seven days) plus three assessments over a maximum of two years. This option is recommended for those new to training and development.

Delivery method

Classroom

For

Aspiring, Middle and Senior Managers





AIM VT Blended learning options – get the best of both worlds!Did you know that many AIM VT qualification programs feature ‘blended’ delivery options? This means you can tailor a program to include both traditional classroom learning and online delivery so you get the best of both worlds!

Contact an AIM VT Qualifications Advisor on 03 9534 8181 to find out more.

Prerequisite

This online program is suitable for those already working as trainers in the Vocational Education and Training (VET) sector, or for industry learning and development professionals involved in designing and delivering training in their workplace.


snapshot

This intensive online program is designed to equip you with all the practical skills and up-to-date knowledge you need to design and deliver nationally accredited qualifications and workplace training in an innovative and professional way. It’s ideal for trainers or other learning and development professionals looking for flexible online study.

This program addresses all ten units of the Certificate IV in Training and Assessment (TAE40110) and can be tailored to cover:

• Designing effective learning programs

• Understanding the adult learner and learning techniques

• Delivering effective learning programs

• Developing, undertaking and validating assessments

• Address Language, Literacy and Numeracy Issues

Further study

By successfully completing the assessment associated with this program you will achieve the Certificate IV in Training and Assessment (TAE40110).

Delivery Method

Online

For

Aspiring, Middle and Senior Managers

online Certificate IV in Training and Assessment (TAE40110)


Prerequisite

None

snapshot

Are you a team leader or frontline manager responsible for providing guidance and leadership in your workplace? The Online Certificate IV in Frontline Management will teach you the skills you need to confidently and effectively lead a team to achieve outstanding results and offers the convenience and flexibility of online learning.

This online program can be tailored to cover:

• Roles and functions of a supervisor

• Managing projects

• Making effective presentations

• Managing staff

• Building effective workplace relationships

Further study

By successfully completing the assessment associated with this program you will achieve the Certificate IV in Frontline Management (BSB40812).

Delivery Method

Online

For

Aspiring Managers

Prerequisite

None, however some management experience will be helpful when undertaking this qualification.

snapshot

If you have a specialised role providing strategic leadership and you’re looking to formalise your management experience with a flexible online qualification, our Online Advanced Diploma of Management is for you!

This online program can be tailored to cover:

• Business planning and analysis

• Management strategies

• Effective responses to change

• Managing finance, innovation and risk

Further study

By successfully completing the assessment associated with this program you will achieve the Advanced Diploma of Management (BSB60407).

Delivery Method

Online

For

Middle Managers

online Certificate IV in Frontline Management (BSB40812)

online Advanced Diploma of Management (BSB60407)





To the extent permitted by law, all contracts and dealings between Australian Institute of Management Victoria Tasmania (ABN 57 611 096 092) (‘AIM VT’) (and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns) and any person (‘Client’) relating to any products (‘Products’) or services (‘services’) provided and supplied by AIM VT to the Client are subject to the terms and conditions of trade set out below (‘these Terms’).

These Terms shall be deemed to be incorporated into all contracts for the supply of Products or Services by AIM VT to the Client. These Terms supersede all prior understandings, arrangements and agreements relating to such supply. In the event that there is any inconsistency between these Terms and any other communication from AIM VT, these Terms shall prevail unless specified otherwise in writing by AIM VT.

These Terms shall not be varied without the express written consent of AIM VT.

A reference in these Terms to:

a. the singular includes the plural and vice versa; and

b. words importing gender shall include the other gender.

1. Definitions In these Terms:

“Delivery” or “delivered” means the time when the Products are transported from the premises of AIM VT by whatever means or when AIM VT advises the Client the Products were available for collection.

“Force Majeure” means an event beyond the control of AIM VT, which prevents AIM VT from complying with any of its obligations under these Terms, including but not limited to:

a. an act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);

b. war, hostilities (whether war be declared or not), invasion, act of foreign enemies or embargo;

c. rebellion, revolution, insurrection, or military, or civil war;

d. riot, commotion, strikes, go slows, lock outs or disorder; or

e. acts or threats of terrorism.

Terms and Conditions“Intellectual Property rights” means all intellectual property rights (whether created before, on or after the date of this Agreement and whether registered or unregistered) in respect of the Source Code, copyright, any patents, trademarks, logos, designs, software, domain names, business or trade name, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise or any similar industrial property right or any right to, or application for registration of, any of them;

“Licence” means the personal non-exclusive licence granted by AIM VT to the Client to use the Intellectual Property Rights for their personal use, and includes the rights specified under clause 9;

“Monies owed” means any amount due and payable by the Client to AIM VT for the supply by AIM VT to the Client of any Product/s or Services.

“Learning Management system” means (LMs) a software application for the administration, documentation, tracking, and reporting of training programs, classroom and online events, e-learning programs, and training content.

“order” means a request to AIM VT by the Client to supply a Product or Service to the Client.

“Products” includes but is not limited to Training Courses and other products provided by AIM VT.

“services” includes but is not limited to Training Courses, consulting, development, research, LMS, hosting, technical support and other services provided by AIM VT.

“source Code” means the source code for any of the software in association with the Products and all other information and documentation necessary to properly maintain the Software.

“Training Course” means public programs, qualifications, seminars, presentations and workshops designed and/or delivered by AIM VT, via independent contractors, professional speakers and guest speakers or AIM VT’s employees, whether a customised course or a course for the general public which may be provided online or in person.

2. Pricing 2.1 Prices may be subject to change

without notice.

2.2 Official quotations provided to the Client by AIM VT are valid for a period of thirty (30) days from the quotation date, after which time such prices may be subject to change without notice.

3. Payment Terms 3.1 All invoices issued to the Client by

AIM VT must be paid within thirty (30) days of the date of issue or before the Training Course commencement date. Any dispute regarding an invoice must be advised to AIM VT in writing by the Client within that period.

3.2 If the Client decides to commence proceedings to dispute any amount that AIM VT claims as Monies Owed, the Client agrees to firstly deposit the disputed amount into an interest bearing account earning interest at the market interest rate in the joint names of AIM VT and Client. Once the dispute is settled, the funds held in such account must be dispersed according to the terms of the settlement.

3.3 If the Client defaults in payment of any account on the due date, AIM VT may in its sole discretion:

a. cease to supply further Products and/or Services to the Client; and

b. suspend the provision of credit to the Client until all amounts owing are paid for in full.

3.4 The Client shall pay and indemnify AIM VT against all costs and expenses incurred by AIM VT, its legal advisers, mercantile agents and associates in respect of proceedings instituted or considered against the Client, whether due to debt or otherwise.

4. Cancellations, Transfers and refunds – Public Programs

4.1 If AIM VT cancels a Training Course, a full refund or transfer to another date or Training Course will apply.

4.2 If a Client’s booking for a Training Course is cancelled by the Client in writing to [email protected] less than 30 days from the Invoice date:

i. any money paid by the Client to AIM VT for that Training Course may be applied as credit or refunded by the


Client for any Training Course that the Client may undertake within twelve (12) months from the date of the cancellation; or

ii. the Client may transfer to another date or Training Course (subject to availability) provided that if the Client wishes to transfer more than two participants, an administration fee of one hundred and fifty dollars ($150) will be payable by the Client to AIM VT.

4.3 If a Client’s invoice date is less than 30 days from the course commencement date the clause 4.2 is not applicable.

4.4 If a Client’s booking for a Training Course is cancelled in writing to [email protected] by the Client for any reason (including, without limitation, any change to work commitments or personal circumstances) after 30 days from the invoice date then:

i. any money paid by the Client to AIM VT shall be forfeited and may not be applied as credit towards any other Training Course or any transfer to another date; and

ii. any outstanding course fees will be due and payable by the Client to AIM VT and cannot be applied as credit towards any other Training Course; or

iii. a substitute participant of the Client may attend at no further cost provided that the substitute meets any entry requirements for the Training Course and can complete any required diagnostics or preparatory work within the specified time.

4.5 A Client may make an application in writing to AIM VT in the event the Client has had to cancel a booking for a Training Course due to exceptional circumstances, and AIM VT at its sole discretion may elect to refund any money paid by the Client in respect of that booking. Such application is to be addressed to the Chief Operation Officer.

4.6 The Client will be charged the full fee for the Training Course for any participant who fails to attend. These fees cannot be applied as credit towards any other Training Course.

4.7 Clauses 4.2, 4.3 and 4.4 only apply to Training Courses for the general public and do not apply to Training Courses which are in-company or customised courses.

4.8 Overpayments by the Client will be refunded in full on written request by the Client to AIM VT.

5. Cancellations and Transfers – In Company/Tailored Programs

The applicable terms and conditions in respect of cancelling or deferring a tailored program will be agreed as part of the In Company/ Tailored contract between the Client and AIM VT.

6. Venue room hire If the Client hires a room from AIM VT for any purpose, including but not limited to the provision of catering and the hire of additional services and equipment, the terms and conditions of the applicable venue contract shall apply, a copy of which will be available to the Client on request by the Client to AIM VT in writing.

7. Interest 7.1 AIM VT may, at its sole discretion, charge

interest on any outstanding amount at the interest rate of two percent (2%) in excess of the Penalty Interest Rate prescribed under Section 3 of the Penalty Interest Rates Act 1983 (Vic) from time to time, per month until the date of payment.

7.2 The Client acknowledges that AIM VT has the right to charge interest on all accounts/invoices from the date that the account/invoice falls due.

8. orders The Client agrees and acknowledges that:

a. By placing an Order for Products or Services it shall be deemed to be representing to AIM VT that it is solvent and able to pay all of its debts as and when they fall due;

b. AIM VT shall use its best endeavours to ensure that the Products are available and that the Services are provided to the Client within the timeframe requested, but shall not be liable for any loss or damage caused by any delay; and

c. Except if expressly agreed in writing by AIM VT, the Client shall not be entitled to reject the Products or Services due to any delay outlined above.

9. Intellectual Property rights 9.1 The Client’s purchase of Products or

Services does not confer on the Client any assignment of any Intellectual Property Rights that subsists in the Products or Services, and the Client agrees that it will not assert any rights in, or challenge AIM VT’s title to, those Intellectual Property Rights.

9.2 AIM VT makes no representation or warranty to the Client of any kind, express or implied that the Products or

Services will not infringe any intellectual property rights of a third party.

9.3 The Client acknowledges that AIM VT retains ownership of all rights, title, interest and goodwill in the Intellectual Property Rights.

9.4 AIM VT grants to the Client, and the Client accepts, a personal non- exclusive licence to use the Intellectual Property Rights for the purposes of this Agreement.

9.5 The Client shall not be permitted to assign, transfer or sub-licence any of the rights granted to it by AIM VT to any related party or any unrelated third party without the express consent in writing of AIM VT. AIM VT may withhold such consent in its absolute discretion or may grant consent on such terms as it considers fit.

9.6 The Client shall not re-publish, transfer, copy, reproduce or post on the internet any of AIM VT’s materials without AIM VT’s prior written consent.

9.7 In addition to any other remedies available to AIM VT under these Terms or otherwise, any unauthorised use, alteration, modification, reproduction, publication, disclosure or transfer of the Intellectual Property Rights will entitle AIM VT to any available equitable remedy against the Client.

9.8 AIM VT or its auditors may make relevant inquiries and / or inspect, during the Client’s usual business hours and on 48 hours’ notice at other times, any premises occupied by or under the control of the Client has complied, and is complying, with its obligations under this Agreement.

9.9 The Client agrees to provide AIM VT and its authorised representatives with reasonable access to staff, records, computers, documents and intellectual property for the purposes of conducting due diligence in relation to compliance of its obligations under this Agreement.

10. Warranties10.1 Conditions, warranties and other

provisions which apply to or in respect of the Products under or by virtue of the Australian Competition and Consumer Act 2010 (Cth) as amended from time to time or any other enactment of the Commonwealth of Australia or of any State or Territory thereof and which, by or under that enactment, cannot be excluded from the contract for the supply of Products by AIM VT are declared to apply to the contract without restriction, limit or modification.



10.2 Subject to clause 10.1, all other guarantees, warranties and conditions which would, or may, but for this clause be implied (whether by statute, law, trade usage or otherwise howsoever) into these Terms (including in particular any which may in any way relate to quality or fitness for any particular purpose) are hereby expressly excluded from the contract.

10.3 AIM VT their officers, directors, employees, affiliates, or agents do not make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy, reliability, suitability or content of the Services.

11. Limitation of Liability The Client agrees:

a. To the extent permitted by law, AIM VT will not be liable to the Client or any other person under any circumstances for any loss of use, profit, revenue or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by the Client, whether such liability arises directly or indirectly as a result of:

i. any negligent act or omission or wilful misconduct of AIM VT or its employees or agents;

ii. the supply, performance or use of any Products (including but not limited to operation and servicing issues that may arise from limitations or errors on client technical environment and infrastructure); or

iii. any breach by AIM VT of its obligations under these Terms.

b. No other term, condition, agreement, warranty, representation or understanding (whether express or implied) in any way binding upon AIM VT, other than these Terms, is made or given by or on behalf of AIM VT.

c. The Client is solely responsible in making an assessment that any Training Course, Products and/or Services are reasonably fit for the Client’s intended purpose and are in accordance with all applicable laws.

d. Participation by the Client in Training Courses provided by AIM VT may involve physical activity. The Client agrees that AIM VT will not be responsible for any injury or damage suffered by the Client as a result of the Client’s acceptance of/or participation in AIM VT’s Training Courses. The Client agrees that it will not make any claim against AIM VT for any loss or damage whatsoever or howsoever suffered as a result of the Client’s acceptance of, or participation in, AIM VT’s Products or Services, including Training Courses.

12. returns of Product 12.1 AIM VT’s Refund Policy is subject to

the requirements of the Australian Consumer Law (if applicable), and where applicable shall be modified to the extent necessary to comply with the Australian Consumer Law and shall be supplemented where necessary to provide any additional rights and obligations upon AIM VT and the Client where necessary to comply with the Australian Consumer Law.

12.2 The Client agrees that:

a. AIM VT at its discretion may elect to accept returns of Products in saleable condition, on terms agreed between the parties, and a restocking fee of fifteen percent (15%) of invoice value shall apply however is under no obligation to provide a refund for Products where the Client has changed their mind;

b. Any Product which AIM VT has elected to accept return of shall be returned at the Client’s cost;

c. To the extent permitted by law, AIM VT is under no obligation to provide a refund for Products returned; and

d. To the extent permitted by law, any custom made, custom processed or custom acquired Products will not be returnable.

12.3 The Client acknowledges that the expiry period applicable to any licensed product cannot be extended.

12.4 AIM VT at its discretion may elect to provide an exchange for any online Training Course purchased by a Client provided that the Client has not completed more than the introductory section of the online Training Course.

13. specifications In the interest of continued improvement, AIM VT reserves the right at any time to alter the specification in respect of the Products or Services without giving notice to the Client. An alteration does not entitle the Client to return Products, cancel an order or otherwise avoid its obligations and liabilities pursuant to these Terms.

14. Delivery of Products The Client agrees, in respect of any Products, that:

a. AIM VT accepts no responsibility and is under no obligation to deliver the Products but may elect to arrange delivery at its sole discretion. Such delivery will be and without liability to AIM VT, and

the Client shall assume all risk and cost associated with such delivery;

b. If Goods are to be delivered to the Client, any period or date for delivery stated by AIM VT is intended as an estimate only and is not a contractual commitment. AIM VT will use its best endeavours to meet any estimated delivery dates but AIM VT will not be liable for any loss or damage suffered by the Client or any other person for failure to meet an estimated delivery date.

c. Products shall be deemed delivered as soon as they are ready for delivery; and

d. The Client will be charged for any costs incurred by AIM VT due to the Client frustrating delivery for any reason, including but not limited to unsuccessful attempts by AIM VT to deliver the Products caused by the Client. The Client will be responsible for any demurrage and storage costs incurred as a result of failure by the Client to accept Delivery of the Products promptly.

15. risk in the Products 15.1 AIM VT does not accept responsibility for

any loss or other detriment arising by reason of any theft, loss or damage to, or otherwise concerning any property belonging to the Client.

15.2 Further to clause 15.1, the Client accepts upon delivery or collection of the Products all risk for loss or damage to the Products whether caused by the Client or not, and the Client indemnifies AIM VT against all claims, demands, suits and actions for loss or damage caused by or arising from the handling, transport, storage, display, installation, neglect or use of the Products after the Client has taken possession of the Products. Risk in the Products will remain with the Client at all times unless AIM VT retakes possession of the Products.

16. Disclaimer The Client agrees that it will rely on its own knowledge and expertise in selecting any Training Course, Products and/or Services for any purpose. Any information provided by AIM VT to the Client in a Training Course is general commentary and should not be regarded as specific advice. The Client should not act on the basis of any information provided in seminars and courses offered by AIM VT without first seeking advice, including but not limited to advice regarding their specific circumstances.

The Client represents and warrants to AIM VT that each booking by the Client of a participant in a Training Course relates to the employment related skills of that participant undertaking the Training Course.


17. other Terms and Conditions These Terms constitute the entire agreement between the parties as to its subject matter and supersedes and cancels all prior agreements, understandings and negotiations in connection with it and may only be altered in writing signed by all parties.

18. recovery Costs The Client shall pay and indemnify AIM VT against all costs and expenses incurred by AIM VT, its legal advisers, mercantile agents and associates in respect of proceedings instituted or considered against the Client, whether due to debt, possession of any Products or otherwise.

19. Jurisdiction The Client agrees that all contracts made with AIM VT shall be deemed to be made in the State of Victoria and these Terms are governed by the laws of the State of Victoria and the parties unconditionally submit to the exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from these courts.

20. Forward orders The Client agrees:

a. To pay for so much of any Order as is from time to time invoiced by AIM VT in accordance with these Terms;

b. That no delay or failure to fulfil part of such Order will entitle any cancellation or variation of that order or reduce any payment; and

c. To pay any costs and expenses of AIM VT in handling and/or holding any Products once ready for delivery.

21. Force Majeure If the performance of AIM VT’s obligations under these Terms is prevented, restricted or affected by Force Majeure or any other cause beyond the reasonable control of AIM VT, AIM VT will not be liable for any loss or damage suffered by the Client or any other person and AIM VT will give the Client written notice if the Force Majeure event has continued unabated for thirty (30) days.

22. equipment and Technical specifications

The Client acknowledges that for various Services provided by AIM VT access to the Internet (World Wide Web) is required and the Client is responsible for any service fees related to such Internet access. Additionally, the Client is responsible for providing all equipment and technical specifications required to access AIM VT’s Services. These can be different for various solutions.

23. online services 23.1 The Client consents and acknowledges

that they are not permitted to:

a. Access or attempt to access any of the Services provided online by AIM VT by any means other than through the interface that is provided by AIM VT unless specifically agreed to in writing by AIM VT;

b. Access or attempt to access any of the Services provided by AIM VT online through any automated means (including use of scripts or web crawlers) and shall ensure that they comply with instructions set out in any robtes.txt file present on the Services;

c. Engage in any activity that interferes or disrupts the Services (or the servers and networks which are connected to AIM VT’s online Services;

23.2 AIM VT may cease (permanently or temporarily) providing the online Services (or any features of the online Services without prior notice.

23.3 The Client acknowledges that the following conditions apply to the access and use of online Training Courses (including but not limited to mini and master simulations):

a. access will expire twelve (12) months from the date of purchase of the online course;

b. a Client will be granted one (1) attempt only to complete the online course; and

c. a Client will be granted unlimited access to the reports relating to a completed online course until the expiry date at which time access will cease.

24. Learning Management system 24.1 To access the Learning Management

System the Client acknowledges that they are required to register with AIM VT or an applicable AIM VT channel and obtain an account and password. The information provided to AIM VT during the registration process will assist AIM VT in offering content, Client service, and network management.

24.2 The Client agrees and understands that they are solely responsible for maintaining the confidentiality of passwords associated with any account they use to access the Services. Accordingly, the Client agrees that it will be solely responsible to AIM VT for all activities that occur under their account.

24.3 The Client acknowledges and agrees that if AIM VT disables access to their account, they may be prevented from accessing the Services, their account details or any files or other content which is contained in the account.

25. Defaults and Termination 25.1 Upon any default or breach of these

Terms by the Client, AIM VT may at its sole discretion, amongst other things, retain all monies paid and/or cease further deliveries and/or take immediate possession of any Product not paid for, without prejudice to any other of its rights and without being liable in any way to any party.

25.2 AIM VT may terminate these Terms by notice in writing to the Client if:

i. the Client breaches these Terms and does not rectify the breach within seven (7) days of receiving a written request from AIM VT that it be rectified;

ii. being a body corporate or legal person, an order is made that the Client be wound up;

iii. being a body corporate or legal person, an administrator, receiver or controlled is appointed to the Client;

iv. the Client being an individual dies, becomes permanently incapacitated, or has a trustee appointed or a receiving order made against him or commits any act of insolvency; or

v. the financial position of the Client, or some other fact or circumstance, leads AIM VT to believe on reasonable grounds that the Client is likely to materially fail to complete its obligations under any agreement with AIM VT.

25.3 In the event of such termination pursuant to clauses 25.1 and 25.2:

a. AIM VT will be entitled by notice in writing to the Client to declare immediately due and payable any amounts outstanding from the Client to AIM VT under these Terms or any other agreement (such sums thereby becoming forthwith due and payable); and

b. Any termination will be without liability on the part of AIM VT or any and all direct or indirect loss or damage thereby caused to the Client.



26. set off The Client acknowledges and agrees that AIM VT may set off any amount owed by AIM VT to the Client including, without limitation, any amount to be refunded or used as credit by the Client against any Monies Owed to AIM VT (including, without limitation, any administration or cancellation fees payable by the Client).

27. severability Any part hereof being a whole part of a clause shall be capable of severance without effecting any other part of these Terms. Any provision of these Terms which is invalid or unenforceable will be read down to the extent necessary, and the remaining provisions will continue unaffected.

28. gsT 28.1 Unless otherwise expressly stated, all

prices quoted by AIM VT are inclusive of goods and services tax (as defined by the A New Tax System (Goods and Services Tax) Act 1999 as amended from time to time, ‘gsT’).

28.2 GST will be imposed to the extent that AIM VT makes a taxable supply of Products and/or Services.

28.3 Unless stated otherwise in these Terms (or in writing by AIM VT), all prices quoted for Products and Services are exclusive of taxes (other than GST), handling, delivery, agents charges and any other charge or duty and these amounts will be payable by the Client.

29. Privacy 29.1 The Client agrees that AIM VT may make

any inquiries it deems necessary to investigate the Client’s creditworthiness including undertaking inquiries with financial institutions, credit reporting agencies, any personal credit and/or consumer credit information providers (“Sources”).

29.2 The Client authorises the Sources to disclose any information concerning its creditworthiness in their possession to AIM VT. The Client agrees that AIM VT may disclose any information in its possession concerning the Client’s credit worthiness to the Sources.

29.3 These Terms are subject to AIM VT’s Privacy Policy.

29.4 The Client’s personal identification and contact details may be required from time to time as part of the registration process for AIM VT’s Products and Services, or as part of the continued use of the Products and Services.

29.5 The Client acknowledges that any personal information provided by the Client to AIM VT will be accurate and correct.

29.6 Any information that is untrue, inaccurate, not current or incomplete, or AIM VT has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, AIM VT has the right to suspend or terminate the Client’s account and refuse any and all current or future use of the Services, or any portion thereof.

29.7 All information AIM VT collects in connection with your application or enrolment will be treated in accordance with the Institutes Privacy Policy (available online). AIM VT will collect, use and disclose your personal information for the purpose of enabling you to enrol in a course of study, and to enable AIM VT to deliver the course and related services to you, and to comply with the Commonwealth and State Government reporting and statistical requirements.

AIM VT uses your information to:

i. communicate with you about your course, events, activities, products, services and opportunities available to you;

ii. carry out administrative matters;

iii. place your name on the student electoral roll;

iv. maintain your academic record;

v. facilitate the Institute’s internal planning and to provide programs for the health and welfare of students;

iv. foster alumni relations;

iiv. confirm with Centrelink the details that you have provided and to determine whether you are receiving Centrelink benefit; and

iiiv. fulfil any requirements regarding State and Commonwealth government reporting and statistical obligations, including any required disclosure of your personal information to the Australian Taxation Office, the Department of Immigration and Citizenship, the Department of Education, Employment and Workplace Relations and the Higher Education and Skills Group. The Higher Education and Skills Group may also disclose information to its consultants, adviser, other government agencies, professional bodies and/or other organisations for planning, administration, policy development, program evaluation and other related or lawful purposes.

AIM VT will publish your results by reference to your Student Identification Number in any format or medium.

It is your responsibility to keep your student identification number private and not disclose it to any other person except for authorised VU staff.

AIM VT may be required to confirm with Centrelink the details that you have provided and to determine whether you are receiving a Centrelink benefit. This can be revoked in writing at any time.

30. Assignment The Client may not assign or attempt to assign any of its rights and obligations under these Terms without the written consent of AIM VT.

31. general AIM VT may amend these Terms at any time, by posting a notice on AIM VT’s website. By continuing to place orders for Products and/or Services, the Client will be deemed to have accepted the revised terms.

Please report any breach of these Terms to [email protected]

Australian Institute of Management - Victoria Level 20, 380 La Trobe Street, Melbourne, Victoria 3000 GPO BOX 1825, Melbourne, Victoria 3001T +61 3 9534 8181 F +61 3 9534 5050W aimvic.com.au

Australian Institute of Management – TasmaniaLevel 12/39 Murray Street, Hobart, Tasmania 7000GPO Box 172, Hobart, Tasmania 7001T +61 3 6224 9555 F +61 3 6231 2802W aimtasmania.com.au


http://www.aimvic.com.au/eurl.axd/744fab8223207442be2869e16ca6b4ad/


But wait...there’s more! We’re constantly working to improve, expand and enrich what’s on offer at AIM VT.

To get a complete and up-to-the-minute picture of our latest training solutions, Member benefits, events, and innovations please visit us online at aimvt.com.au



Course indexA

Accounting for Non-Accountants 61Achieve Team Effectiveness 31Advanced Diploma of Management 73Advanced Project Management 65Advanced Solution Selling (Mastery) 58Applied Project Management 65Assertiveness Techniques 19Assess Competency 41

BBalance Management and Leadership 39Build Resilience to Manage Stress 11Business Writing Skills 19

CCapstone Project 53Certificate IV in Frontline Management 72Certificate IV in Project Management Practice 74Certificate IV in Training and Assessment 75Coaching Different Personalities 42Communicate Effectively at Work 22Communicate to Assert Yourself 18Communicate to Manage Conflict 18Communicate with Influence 17Conflict Resolution 22Connect with Your Team 44Continuous Improvement 33Contract Law for Managers 63Contract Management 62Create Effective Workplace Relationships 40Critical Thinking and Problem Solving 15

DDeal with Difficult Behaviours 38Dealing with Difficult People 44Delegation: An Integral Key to Personal and Organisational Success 42Design Learning Programs 26Develop a Business Network 25Develop a Compelling Business Case 58Develop and Implement Strategy 55Diploma of Management 72Diploma of Project Management 75Discrimination, Harassment and Bullying Training 12

eEffective Email Management 17Effective People Management 38

FFacilitate Effective Meetings 17Finance for Non-Finance Managers 61

gGraduate Certificate in Management 73Graduate Diploma of Management 74

hHandle Customer Complaints 21How to Train Others 40

IImplement Change 47Improve Your Workplace Relationships 22Influencing Skills 37Innovation at Work 47Interpersonal Skills for Leaders 18Introduction to Solution Selling 57

KKey Account Relationships 57

LLanguage, Literacy and Numeracy 40Lead Change 47Lead with Emotional Intelligence (EI) 25Leadership Master Course 43

MManage a Team through Change 49Manage Customer Service 59Manage Financial Resources 62Manage for Innovation 49Manage, Lead and Develop People 37Manage Operational Improvement 33Manage People Performance 38Manage Projects 34Manage Team Budgets 62Management Intensive 39Management Skills for Executive Assistants 33Manager as Coach 37Marketing for Managers 59Marketing for Non-Marketing Managers 21Mastering Difficult Discussions 43

nNegotiation Skills 21

oOnline Advanced Diploma of Management 77Online Certificate IV in Frontline Management 77Online Certificate IV in Training and Assessment 76Online Diploma of Management 73Operational Plans 34

PPersonal Work Priorities 11Plan and Manage Projects with MS Project 34Planning for Success 12Planning to Present With Impact 66Presenting with Impact 63Project Leadership 65Project Planning 66Project Stakeholder Management 67Project Team Building 67

rRecruit, Select and Induct Staff 63Risk Management 64

sSales 101 57Sales Team Management 39Strategic Business Planning 55Strategic People Management 42Synergistic Selling (Key Account Management) 58

TThe New Manager 31The New Supervisor 31The People Side of Project Management 64Think on Your Feet® 15Time Management 11Train the Trainer 41Training and Assessment Intensive 41

uUnderstanding Finance 61Understanding Project Management 64Understanding Sales Principles 59Unleash Your Leadership Potential 25

WWork Smarter 15Workplace Safety 66Write Reports and Proposals 19

EnrolmentEnrolling in short courses

Our short courses are offered in both Victoria and Tasmania and there are a number of ways to enrol.

In Victoria

Telephone: 03 9534 8181Fax: 03 9534 5050Online: aimvt.com.au/trainingEmail: [email protected]

In Tasmania

Telephone: 03 6231 0899Fax: 03 6231 2802Online: aimvt.com.au/trainingEmail: [email protected]

You can book short courses online by going to aimvt.com.au/training or by filling out an enrolment form available from our website.

Enrolling in qualifications

To enrol in a VET qualification in Victoria or Tasmania, contact AIM VT’s Qualifications Advisor.

Higher Education qualifications (ie. the Graduate Certificate and the Graduate Diploma) can be undertaken in Victoria only.

Telephone: 03 9534 8181Fax: 03 9534 5050Online: aimvt.com.au/qualificationsEmail: [email protected]

You can also find enrolment application forms online, however a qualification enrolment cannot be completed online.

Membership

AIM members in Victoria and Tasmania are eligible for a 10% reduction on non-Member pricing for short courses, qualifications and even customised programs.

To learn more about AIM VT membership go to aimvt.com.au/membership or call 03 9534 8181 in Victoria or 03 6231 0899 in Tasmania.

http://www.aimvic.com.au/training


http://www.aimvic.com.au/qualifications

https://www.aimvic.com.au/Membership/394


Contact usMelbourne

Level 20, 380 La Trobe Street, Melbourne, Victoria 3000 GPO Box 1825, Melbourne, Victoria 3001

T +61 3 9534 8181 F +61 3 9534 5050W aimvic.com.au

Hobart

Level 12/39 Murray Street, Hobart, Tasmania 7000GPO Box 172, Hobart, Tasmania 7001

T +61 3 6224 9555 F +61 3 6231 2802W aimtasmania.com.au

The information in this publication was correct at the time of print (Dec 2013).

Publication is printed on FSC Mix Certified stock produced with ECF pulp with ISO 14001 Environmental Certification. It uses vegetable based inks which are FSC certified, ISO 14001 accredited (environment) and ISO 12647 (colour).

QUEEN STREET

A’BECKETT STREET

LITTLE BOURKE STREET

LONSDALE STREET

LA TROBE STREET

ELIZABETH STREET

WILLIAM

STREET

FRANKLIN STREET LITTLE LATROBE STREET

FLAGSTAFFGARDENS

FLAGSTAFFTRAIN STATION

MELBOURNE CENTRALTRAIN STATION

MELBOURNE CENTRAL SHOPPING CENTRE

MELBOURNE GPO

Trams 19, 57, 59Trams 24, 30, 35, 55

BOURKE STREET

HARDWARE LANE PRECINCT

HARDWARE LANE

QUEEN VICTORIA MARKET

FRANKLIN SQUARE

TOWN HALL

AUSTRALIA POST

ST DAVIDS CATHEDRAL

COLLINS STR

EET

MURRAY STREET

LIVER

POOL STR

EET

ELIZABETH MALL

ELIZABETH STREET

MACQUARIE STREET

DAVEY STREET

https://www.aimvic.com.au/

http://www.aimvic.com.au/eurl.axd/744fab8223207442be2869e16ca6b4ad/

aim directory 2014

Documents

management skills

effective people management

management intensive

balance management

outstanding management

time management

strategic people management

contentsthe aim vt management