Chatbot

A Bot . . .. . . with

which you chat

About sum.ai• B-B platform technology using Microsoft’s Bot

Framework and Cognitive Services• Instructor Assistant• Social Media Monitoring

• What’s a Chatbot?• Why is 2016 “the year of

conversational commerce”?

• What’s coming in the next few years?

Lives where people want to spend their time

People spend increasing amounts of digital time on social messaging channels

Messaging apps have overtaken other social apps

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Zuckerberg, Messenger

https://www.youtube.com/watch?v=wI_ocipycAI

Nadella – “Conversation as a Platform”

https://www.youtube.com/watch?v=61ClbLFrTmc

Chris Messina, Uber

https://www.youtube.com/watch?v=yXy-AArae9I from 2:50 – 5:58

WeChat

http://www.nytimes.com/video/technology/100000004574648/china-internet-wechat.html

https://blog.intercom.com/killer-feature-messaging-no-ones-talking/

Demo

RIP Apps As Parmy Olson at Forbes said recently “The golden era of apps is already over”

History

http://insights.fb.com/2016/08/04/more-than-a-message-the-evolution-of-conversation/facebookiq-messaging-infographic/

“Chat apps will come to be thought of as the new browsers; bots will be the new websites. This is the beginning of a new internet.”Ted Livingston, CEO at Kik

Where is bot technology on the hype curve?Cognitive Expert Advisors

Natural Language Question Answering

Machine Learning

Virtual Personal Assistants

Smart Robots

2016 Chatbot HistorySept• Google Allo• LinkedIn “toying around” with bot apps• Oracle launches Chatbot development platform• IBM launches Watson Virtual Agent• Salesforce EinsteinJune – Apple opens Siri to third-party app developersMay - Facebook F8 Messenger Platform announcementMay – Mary Meeker: Business Conversation EvolutionMar – Microsoft Bot FrameworkJan - Chris Messina says 2016 will be the year of “conversational commerce”

Salesforce EinsteinPowered by advanced machine learning, deep learning, predictive analytics, natural language processing and smart data discovery, Einstein’s models will be automatically customized for every single customer, and it will learn, self-tune, and get smarter with every interaction and additional piece of data.

MIPS = Million Instructions per Second

$1.6B AI-powered Bot MarketFrom an Aug 22, 2016, WSJ Online article about Microsoft’s acquisition of Genee, a company launched in 2014 and raised $1.45 million in 2015:

“Genee uses natural language processing, optimized decision-making algorithms and chat bots to create a virtual personal assistant that can automatically schedule meetings among individuals or groups . . . ““International Data Corp. forecasts the global market for cognitive software platforms and applications — a rough proxy for the AI market — to grow to $16.5 billion in 2019 from $1.6 billion in 2015, with a compound annual growth rate of 65.2%.”

http://blogs.wsj.com/cio/2016/08/22/microsofts-genee-acquisition-reflects-drive-to-ai-enable-digital-experience/Proprietary and Confidential

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https://www.tractica.com/newsroom/press-releases/the-virtual-digital-assistant-market-will-reach-15-8-billion-worldwide-by-2021/

$1.6B Virtual Digital Assistant Market

Tractica forecasts that unique active enterprise VDA users will rise from 155 million in 2015 to 843 million by 2021 . . . and that total VDA revenue will grow from $1.6 billion in 2015 to$15.8 billion in 2021.

Getting Started wit.ai Pandorabots Smooch.io Beep Boop (Slack)

howdy.ai/botkit MS Bot Framework developers.facebook.com

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Three Things Your Bot Should Do1. They should solve a real problem (not a

made up problem)2. They should not just be an app replacement 

— do something bot native that you couldn’t do within an app

3. The real transformative power of bots comes from when there are multiple people having a conversation that the bot participates in and adds functionality to

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Starting Point

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Know your audience (FB Messenger vs. Kik)

Have a view into how the bot is performing in real time (rate of messages, duration, falloff points, etc.)

Scripted vs. AI Add value before you try and sellHave a distribution strategy

Automate Repetitive Tasks

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Support and help deskPersonal assistantsTeam coordinationHiring and recruitingScheduling meetingsBook hotels/flights/travelTask management and reminders

Architecture

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Replicate yourselfhttps://replika.ai/

Intents

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• An Intent is the goal or purpose of the user’s input

• Query for information• Request to perform an action

Intents

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McKinsey Study

http://blogs.wsj.com/cio/2016/09/09/automation-technologies-and-the-future-of-work

“Automation is now increasingly applied to activities requiring cognitive, physical, and social capabilities that not long ago were viewed as the exclusive domain of humans.“In many cases, automation technology can already match, or even exceed, the median level of human performance required.”

Natural language conversations A human-like experience

without needing a human presence

Enhanced personalized learning using artificial intelligence and machine learning

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