Ahmad Ali

2304 Hickory Pine St. Cell Phone 321-230-2872Orlando, FL 32817 e-mail carchaymad@hotmail.com

Certifications Cisco CCNA Certified 2013 CompTIA A+ and Network+ Certified Microsoft MCP Certified Server 2003 HP and Dell certified Desktops and Laptops 2013

Hardware Skills

Very comfortable working with HP and Dell laptops including replacement of any major hardware component such as motherboards and LCD screens.

Rolling out of new PCs including installation of necessary software, renaming and joining PCs on the domain, and assigning local group and user policies.

Built PCs from OEM boxed parts and configured all components to ensure they worked to specifications.

Replaced and upgraded various computer components including hard drives, memory, video cards, CD/DVD drives, motherboard, and NIC cards.

Installation and troubleshooting of PC peripherals including scanners, all in one machines, and many printer issues.

Pulling, termination and testing of CAT5, RG6, RG11, RG59 and audio cable. POS hardware replacement and configuration including barcode scanners,

signature pads, POS terminals and screens. Updating images and verifying calibration of touch screens and barcode scanners

of kiosk terminals.

Software Skills

Imaging and reimaging PC and POS equipment using PXE, naming and adding computers to domain.

Working with Active Directory including resetting passwords, disabling and enabling accounts, and granting access to files and folders.

Use of RDP and LANDesk to troubleshoot user issues remotely. Install and reinstall software logged on as user with administrator rights. Troubleshoot various Internet Explorer issues including Proxy Server, security

settings, Java and other add-on issues. Using Command Line tools to troubleshoot network connectivity issues. Use of Computer Management Snapin to monitor Event Viewer, view what

Services are started and stopped, and to manage other computers on the network. Familiar with all major Windows operating systems primarily Windows XP,

Vista, Server 2003, Windows 7, Windows 8 and some experience with Linux.

Using software such as Malwarebytes and CCleaner to remove malicious software.

Troubleshoot issues with the Office suite of software including Outlook, Word, Excel, and PowerPoint.

Use of Norton Ghost imaging software in conjunction with Sysprep to create images.

Creation of backups using Windows backup utility. Implementation of share and NTFS security. Troubleshoot various printer issues including shared printer access, reinstalling

drivers, and access issues. Mapped network drives, configured RAID arrays with hardware and software,

and implemented SCSI array with controller card. Use of popular search engines such as Google to troubleshoot both hardware and

software computer issues. Using Norton GoBack software on public computers. Experience working with Clarity/Matra POS software.

Professional Skills

Work with management team to provide a productive and fun environment with an emphasis on teamwork.

Provide positive resolution to various customer service issues with a customer first attitude.

Ordering of store supplies on a weekly basis with a quarterly budget. Managed employees in a fast paced retail environment. Opening and closing of store, uploading payroll, and all other management

responsibilities.

Experience

Macy’s Systems and Technology – Jan 5, 2015 – Present

Field Services Technician – Macy’s

Perform daily diagnostic testing, adjustment, troubleshooting and repairs to hardware including all POS equipment, PC’s, PBX/phones, network printers, price checkers, RF equipment, access points, routers and switches.

Troubleshoot infrastructures including cabling (LAN, Telephony). Re-terminate and or cross connect patch cables on 66 and 110 blocks. Travel independently in a defined region routinely, or travel nationally as business

needs dictate. Rotate on-call (24/7) within a geographical area and backup coworkers’ service

routes when needed. Update and track spare parts, damaged equipment, repaired equipment going back

to stores and keeping an accurate store equipment inventory.

Software Resources – Feb 24, 2014 – Nov 14, 2014

POS/MAC Technician – Disneyworld Orlando

Troubleshooting NCR computer terminals with Clarity/Matra software including internet connectivity issues, overheating problems, and hard drive failures during Epcot’s Food and Wine Festival.

Image, download and install apps, and deploy approximately 4000 iPad’s and iPod’s for the Disney FastPass+ system.

Upgrade firmware, test and troubleshoot connectivity issues with RFID devices that connect to the iPad’s and iPod’s.

Troubleshooting NCR computer terminals with Clarity/Matra software including internet connectivity issues, overheating problems, and hard drive failures during Epcot’s Flower and Garden festival and Atlanta Braves spring training at Disney Wide World of Sports.

Upgrade memory on NCR computer terminals throughout all Disney parks in Orlando.

Insight Global, Inc. - Jan 27, 2014 – Feb 12, 2014

Network Technician – Centurylink

Clean high volume of records and configuration attributes in existing databases and production network elements conforming to the new end-state inventory system for layers 1, 2, and 3 of the data networks.

Verify documentation in Remedy to various networking equipment (Cisco, RAD, Alcatel) by logging into device using Telnet or SSH and making corrections as needed.

Mindbank Consulting Group – Sept 30, 2013 – Dec 31, 2013

Hardware Technician – USCIS

Provide Tier 2 desktop support and server maintenance. Log and provide support to prioritized and assigned incident tickets assigned

through Remedy. Document, track, and monitor incidents from original call into the help desk through resolution.

Set up and troubleshoot issues with Polycom and A/V equipment for conference calls and video conferencing.

Maintain user accounts and security policies, troubleshoot network performance issues, and execute disaster recovery plans.

Support the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites.

Interaction with network services, software systems engineering, and/or applications development to restore service.

Design Strategy Corp. – Feb 11, 2013 – Sept 27, 2013

Tier II Technical Support – Lockheed Martin

Support hardware break/fix issues including replacement of broken desktop and laptops along with transferring users data, replace motherboards, video cards, hard drives, laptop LCD screens, memory and various other hardware issues.

Provide Tier II technical services at Lockheed Martin. Use Remedy ticketing system to update and close tickets. Support software issues including loss of domain connectivity, reimaging

computers, issues with backing up data using Connected Backup software, Java issues, .pst file issues and various other software issues.

Set up computers and VOIP phones for new hires. Activating end user LAN data jacks in IDF closets.

Software Resources – Oct 15, 2012 – Feb 7, 2013

POS Lead Tech – Disneyworld Orlando

Installation of over 4000 new devices to POS terminals and PC’s throughout Disneyworld.

Responsibilities include receiving and verifying device counts to packing slip, unboxing, testing, and staging devices with work orders.

Troubleshooting of defective devices replaced in the field. Installation and troubleshooting of deployed devices during daytime hours when

users have issues or there are problems accessing locations during nighttime installations.

4 Corner Resources – Sept 2010 – March 2011, Sept 2011 – March 2012

POS Refresh Technician – Disneyworld Orlando

Troubleshooting NCR computer terminals with Clarity/Matra software including internet connectivity issues, overheating problems, and hard drive failures during Epcot’s Food and Wine Festival.

Replaced approximately 2000 NCR POS computer terminals and 100 DLI tablets throughout Disneyworld.

Unboxing and staging of all equipment including terminals, printers, cash drawers, customer displays and all corresponding cabling.

Flashing BIOS, imaging and naming of terminals to be replaced and erasing hard drives of old terminals.

Installing wireless cards and antennas on terminals that need them.

IT Express – Aug 2007 to June 2009

PC Technician

Travel to customer premises and repair or replace various computer components including motherboards, hard drives, LCD screens and CD/DVD drives.

Call customers and set up appointment times to come out and service equipment. Work primarily on Dell equipment under warranty or service contracts. Replace IBM POS displays at various Winn Dixie supermarkets around Central

Florida.

LightPath Technologies – May 2007 to July 2007

Desktop Support

Provided support to approximately 100 PC users in a Windows 2000 environment including resetting passwords and providing access to files located on server shares.

Maintained servers and client computers including updating corporate antivirus software, imaging, troubleshooting Outlook e-mail, and hardware problems.

Maintained telephone system including dedicated fax lines, moving telephone extensions and maintenance of PBX.

Office Max Store 1134 – August 2000 to May 2007

Logistics Associate, Formerly Key Carrying Supervisor Sales and Logistics

Sell PC desktop and notebook computers, peripheral devices such as inkjet and laser printers, USB drives and wireless networking devices.

Assist company help desk to install and troubleshoot a variety of equipment at our store including installing PCs, printers, routers and POS equipment.

Work different schedules which include opening, closing, and weekends.

Education

Winter Park Tech - Certificate Computer Systems Technology Stuyvesant H.S. - Regents Diploma