agent applications user book 3rd draft
TRANSCRIPT
-
8/12/2019 Agent Applications User Book 3rd Draft
1/47
!"#$%&' )* ")+,#
!"#$% '( )'*+%*+,!" -."+$ +$ /-01.$$#1%234$ """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" %
&" '() &*)+, )+,)-. (/. 0&..12-3 &+3 42*/+" """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" %
5" 67 ,() &*)+, (&8). 42., 92:- 0&..12-3; () *2). ,2 ,() 4/+< !"#$%#&' )#* +,&&*-"./0""""""""" %
=" !,5+$+&%*6%.*786$6"#*70)9#*:+&.* ;*.$%'& .;;+1#$ """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" >
%" 0%6*% 6$ 699#" /?# ,.1)5#$%6%+.$ &%6"#7,.1)5#$%6%+.$ 6"#$%$ """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" G
&" '() 32A:H)+,&,/2+ C:):)$ """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" G
5" '() 32A:H)+,&,/2+ .,&-,$ """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" G
/" @9%+.$& AB I&44 59 A4/A
5" '() 5/2H),-/A .,&-,$ """"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" !?
/" @9%+.$& AB I&44 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
2/47
/" @9%+.$ AB L),:-+ ,2 ,() 3&.(52&-3" """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =%
//" @9%+.$ C$ M2.,02+) /+,)-8/)1" """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =>
///" @9%+.$ 2$ N/+/.( ,() /+,)-8/)1" """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =>
/8" @9%+.$ GB'2 A&+A)4 ,() /+,)-8/)1" """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" =>
H3 I)6
-
8/12/2019 Agent Applications User Book 3rd Draft
3/47
!" -."+$ +$ /-01.$$#1%234$
&" '() &*)+, )+,)-. (/. 0&..12-3 &+3 42*/+"
5" 67 ,() &*)+, (&8). 42., 92:- 0&..12-3; () *2). ,2 ,() 4/+< !"#$%#&' )#*
+,&&*-"./0
'() &*)+, )3/,. ,() :.)- +&H) &+3 8&4/3&,)" @+ )H&/4 1/,( /+.,-:A,/2+. /+ 2-3)- ,2 *), & +)1
0&..12-3 1/44 5) .)+, ,2 ,() )H&/4 4/+< ,2 ,() &*)+,X. :.)- &AA2:+,"
-
8/12/2019 Agent Applications User Book 3rd Draft
4/47
=" !,5+$+&%*6%.*786$6"#*70)9#*:+&.* ;*.$%'& .;;+1#$
'() 4&+3/+* 0&*) 27 ,() &004/A&,/2+ 422
-
8/12/2019 Agent Applications User Book 3rd Draft
5/47
%" 0%6*% 6$ 699#
-
8/12/2019 Agent Applications User Book 3rd Draft
6/47
Y \]N +:H5)-
Y '() C:):) ,2 &../*+
Y '() ,/,4) 27 ,() &004/A&+,
Y '() 7/-., +&H)
Y '() 4&., +&H)
Y '() 3&,) 27 5/-,(
Y '() 20,/2+ ,2 3/.04&9 ,() &004/A&+, /+ ,() C:):) 59 \]N 2- 59 ^&H) Q3/.04&9 2+ ,()
.A-))+ /+ ,() 1&/,/+* &-)&T
Y '() *)+3)-
Y '() 0(2+) +:H5)-
Y '() )H&/4
Y '() 8/.& ,90)
'()+ ,() &*)+, A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
7/47
P+A) ,() &*)+, (&. 72:+3 ,(/. &004/A&+,; ,() .9.,)H 1/44 3/.04&9 &44 ,() /+72-H&,/2+ &52:, ,(/.
&004/A&+,"
'() &*)+, A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
8/47
'() &004/A&+, /. *2/+* ,2 5) &../*+)3 /+ ,() C:):) .)4)A,)3 &7,)- ,() 8&4/3&,/2+ Q2+49 /7 ,()
&004/A&+, /. +2, &4-)&39 /+ &+9 2,()- C:):)T"
A" E:):) 28)-8/)1$
67 ,() &*)+, 1&+,. ,2 .)) ,() *425&4 .,&,)H)+, 27 ,() C:):) Q(21 H&+9 &004/A&+, &-) /+ ,()
C:):); ,() 1&/,/+* ,/H) ),A"T `) 1/44 A4/A< 2+ ,() 4/+< !#">6#*/"
'() 4/., 27 &44 ,() &004/A&+,. Q/+./3) 27 ,() A)+,)-T 1(2 &-) /+ ,() C:):) 1&/,/+* 72- ,() +)B,
.,&*) 1/44 5) 3/.04&9)3"
'() &*)+, 1/44 .)) 72- )&A( &004/A&+, /+ ,() C:):)$
Y '() S+/C:) /3)+,/7/)- +:H5)-
Y '() \]N +:H5)-
Y '() .,&*) () /. 1&/,/+* 72-
Y '() 0-/2-/,9 &004/)3 72- ,(/. &004/A&,/2+
-
8/12/2019 Agent Applications User Book 3rd Draft
9/47
-
8/12/2019 Agent Applications User Book 3rd Draft
10/47
`) 1/44 .)) ,() 4&+3/+* 0&*) 27 ,() 32A:H)+,&,/2+ H23:4)"
'12 20,/2+. 1/44 5) 277)-)3 ,2 ,() &*)+,$
P0,/2+ !$ '2 A&44 ,() +)B, &004/A&+, /+ ,() C:):) 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
11/47
-
8/12/2019 Agent Applications User Book 3rd Draft
12/47
-
8/12/2019 Agent Applications User Book 3rd Draft
13/47
-
8/12/2019 Agent Applications User Book 3rd Draft
14/47
//"
@004/A&+, &4-)&39 )B/.,/+* 72- 32A:H)+,&,/2+ .,&*)$
6+ A&.) 27 &+ &004/A&,/2+ /. -)20)+/+* ,2 A2--)A, & H/.,&
-
8/12/2019 Agent Applications User Book 3rd Draft
15/47
5"
'() 5/2H),-/A .,&-,$
'2 0-2A).. 72- ,() 5/2H),-/A .,&*); ,() &*)+, 1/44 (&8) ,2 A4/A< 2+ ,() 4/+< !G6-:#'"68 1,22 B,7#/0
`) 1/44 ,()+ .)) ,() 4&+3/+* 0&*) 27 ,() 5/2H),-/A H23:4)"
'12 20,/2+. 1/44 5) 277)-)3 ,2 ,() &*)+,$
P0,/2+ !$ '2 A&44 ,() +)B, &004/A&+, /+ ,() C:):) 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
16/47
/" @9%+.$& AB I&44 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
17/47
-
8/12/2019 Agent Applications User Book 3rd Draft
18/47
'() &*)+, 1/44 ,()H .)) ,() 4/., 27 cM6 ,(&, 1) 1/44 (&8) ,2 A()A
-
8/12/2019 Agent Applications User Book 3rd Draft
19/47
-
8/12/2019 Agent Applications User Book 3rd Draft
20/47
'2 0-2A).. 72- ,() /+,)-8/)1 .,&*); ,() &*)+, 1/44 (&8) ,2 A4/A< 2+ ,() 4/+< !I)'#">6#* 1,22 B,7#/0
`) 1/44 ,()+ .)) ,() 4&+3/+* 0&*) 27 ,() /+,)-8/)1 H23:4)"
'12 20,/2+. 1/44 5) 277)-)3 ,2 ,() &*)+,$
P0,/2+ !$ '2 A&44 ,() +)B, &004/A&+, /+ ,() C:):) 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
21/47
6+ A&.) 27 +2 &004/A&+, A2H). /+ ,() C:):) &+3 ,() &*)+, (&. 7/+/.()3 (/. 3&9 2- /, /. (/. 5-)&6#*/"
///" @9%+.$ 2$ N/+/.( ,() /+,)-8/)1"
67 ,() /+,)-8/)1 /. A2H04),)3 59 ,() &004/A&+,; ,() &*)+, 1/44 A4/A< 2+ ,() 5:,,2+ !1-:+2#'#
I)'#">6#*/; ,(/. 1/44 A42.) ,() &004/A&,/2+ 72- ,(/. .,&*)"
/8" @9%+.$ GB'2 A&+A)4 ,() /+,)-8/)1"
67 ,() &*)+, 3/3 & H/.,&
-
8/12/2019 Agent Applications User Book 3rd Draft
25/47
`) 1/44 ,()+ .)) ,() 4&+3/+* 0&*) 27 ,() C:&4/,9 A2+,-24 H23:4)"
'() &*)+, 1/44 ,()+ .)) ,() 20,/2+ ,2 .)&-A( ,() &004/A&+, 59 \]N +:H5)-"
'() &*)+, 1/44 )+,)- ,() &004/A&+, \]N +:H5)- 27 ,() &004/A&+, /+ ,() 7/)43 !=#,"8C D-"
5++268,)'/"
'() &*)+, 1/44 ,()+ A4/A< 2+ .)&-A( &+3 /7 ,() :.)- )B/.,. /+ ,() K&,& 5&.); ,(/. 2+) 1/44 5)
3/.04&9)3 2+ ,() .A-))+"
-
8/12/2019 Agent Applications User Book 3rd Draft
26/47
5" E:&4/,9 A2+,-24 0-2A)..$
'() &*)+, &7,)- () (&. .)4)A,/+* !1C#8L 5++268,)'/1/44 &--/8) ,2 ,() 0&*) .,&-, ,() C:&4/,9 A2+,-24"
@7,)- A()A
-
8/12/2019 Agent Applications User Book 3rd Draft
27/47
@7,)- ,(&, ,() &*)+, 1/44 A4/A< ,() 5:,,2+ 8&4/3&,) ,2 A2H04),) ,(/. &004/A&,/2+"
67 ,() &*)+, 3/3 & H/.,">6#*/ /7 +2+) (&. 5))+ A-)&,)3 9),;
&*)+, 1/44 (&8) ,2 *2 &+3 A4/A< 2+ ,() 4/+< !1"#,'# AJGM/"
-
8/12/2019 Agent Applications User Book 3rd Draft
28/47
'2 A-)&,) ,() +)1 K'RS; ,() &*)+, d:., (&. ,2 .)4)A, ,() A()A
-
8/12/2019 Agent Applications User Book 3rd Draft
29/47
'() K'RS 1/44 5) &8&/4&54) 2+ ,() 0&*) KR'S 28)-8/)1" '() &*)+, 1/44 5) &54) ,2 .)) /, &+3 ,2
20)+ /, 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
30/47
'2 )3/, & +)1 .:5Y5:+34) Q+)A)..&-9 ,2 7/44 2:, ,() 5:+34) 1/,( &004/A&,/2+T ,() &*)+, 1/44 (&8)
,2 A4/A< 2+ ,() 4/+< a@33 V:5 R:+34)X &+3 A-)&,) & +)1 V:5 2- ,2 20)+ &+ )B/.,/+* 2+) /7 ,()-)
/.b&-)"
'() &*)+, 1/44 (&8) ,2 .)4)A, 1(&, .:5 5:+34) ,90) /, /.$
Y M-/2-/,9b.:0)-Y0-/2-/,9b.,&+3&-3
Y @+3 1(&, /. ,() A2+,)+, Q32A:H)+,&,/2+; 5/2H),-/A A&0,:-) ),A"T
P+A) ,() +2-H&4 5:+34) (&. 5))+ A-)&,)3; ,() &*)+, A&+ *2 &+3 .A&+ ,() &004/A&,/2+ /+./3) 27
,() 5:+34)"
-
8/12/2019 Agent Applications User Book 3rd Draft
31/47
P+A) ,() &004/A&+, (&. 5))+ 72:+3 ,() &*)+, 1/44 .)) ,() A2+7/-H&,/2+ &+3 1/44 5) &54) ,2 0-/+,2:, ,() )+8)420 27 ,() &004/A&+, &, ,(/. H2H)+,"
-
8/12/2019 Agent Applications User Book 3rd Draft
32/47
P+A) ,() .:5 5:+34) /. A2H04),); ,() &*)+, 1/44 (&8) ,2 A42.) /, 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
33/47
'()+ ,() 5:+34) 1/44 5) -)&39 72- ,() ,-&+.7)- ,2 ,() KZI"
3" UH0,9 &+ KR'S$
6+ 2-3)- ,2 )H0,9 ,() KR'S; ,() A2+.:4&,) &*)+, 1/44 (&8) ,2 A4/A< 2+ ,() 4/+< !=#' A,62H G%).2#
N+#) D-" ;:+'H6)7/"
-
8/12/2019 Agent Applications User Book 3rd Draft
34/47
-
8/12/2019 Agent Applications User Book 3rd Draft
35/47
-
8/12/2019 Agent Applications User Book 3rd Draft
36/47
-
8/12/2019 Agent Applications User Book 3rd Draft
37/47
'() &*)+, 1/44 ,()+ (&8) 72- 3/77)-)+, 20,/2+."
Y @9%+.$ AB'2 &33 &+ /+.,-:A,/2+"
Y @9%+.$ CB'2 .)+3 &+ /+.,-:A,/2+"
Y @9%+.$ 2B'2 A2+7/-H ,(&, ,() &004/A&+, -)A)/8)3 ,() /+.,-:A,/2+"
Y @9%+.$ GB'2 A2H04),) ,(/. .,&*)"
/" @9%+.$ AB'2 &33 &+ /+.,-:A,/2+$
'() &*)+, 1/44 (&8) ,() ,2 &33 &+ /+.,-:A,/2+ ,2 &+ &004/A&+, 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
38/47
P+A) ,() &*)+, 1/44 5) ,() 0&*) a5.. I)&'"%8'6-)/; () 1/44 5) &54) ,2 .)4)A, ,() .:5d)A,b-)&.2+ 27
,() +)1 /+.,-:A,/2+ /+ ,() 3-20321+ H)+: A&44)3 !I)&'"%8'6-) JH+#/" @+3 d:., 321+ 27 ,(/.
3-20321+ H)+:; ,() &004/A&+, 1/44 A&+ )+,)- ,() /+.,-:A,/2+."
'() &*)+, 1/44 (&8) ,2 A4/A< 2+ ,() 5:,,2+ !5.. 6)&'"%8'6-)/ ,2 8&4/3&,) ,() /+.,-:A,/2+"
`) 1/44 5) -)3/-)A,)3 2+ ,() H&/+ 0&*) 27 ,() H23:4) &+3 1/44 .)) ,() 4/., 27 /+.,-:A,/2+. &4-)&39
)3/,)3"
//" @9%+.$ CBV)+3 ,() /+.,-:A,/2+.$
'2 .)+3 ,(2.) /+.,-:A,/2+. ,2 ,() &004/A&+,; ,() &*)+, 1/44 (&8) ,2 A4/A< 2+ ,() 5:,,2+ !=#).
I)&'"%8'6-)&/"
///" @9%+.$ 2BI2+7/-H ,() /+.,-:A,/2+. -)A)/0,$
-
8/12/2019 Agent Applications User Book 3rd Draft
39/47
'() &*)+, 1/44 &4.2 5) &54) ,2 +2,/A) /7 ,() /+.,-:A,/2+ (&. 5))+ -)A)/8)3 59 ,() &004/A&+, 2- +2,
59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
40/47
'() A2+.:4&,) &*)+, 1/44 (&8) ,() 2002-,:+/,9 59 42*/+ /+ '[VA2++)A,%"J ,2 .)+3 /+.,-:A,/2+ ,2
,() &004/A&+, 72- .)8)-&4 -)&.2+."
'2 0-2A).. 72- ,() 0&..02-, -),:-+ .,&*); ,() &*)+, 1/44 (&8) ,2 A4/A< 2+ ,() 4/+< !B,&&+-"' "#'%")
1,22 +,7# /"
`) 1/44 ,()+ &--/8) /+ ,() 4&+3/+* 0&*) 27 ,() /+.,-:A,/2+ H23:4)"
'() &*)+, 1/44 422< 72- ,() &004/A&+, /+ ,() 7/)43 !=#,"8C D-" 5++268,)'a"
'() &*)+, 1/44 ,()+ A4/A< 2+ !=#,"8C/&+3 /7 ,() :.)- )B/.,. /+ ,() K&,& 5&.); ,(/. 2+) 1/44 5)
3/.04&9)3 2+ ,() .A-))+"
-
8/12/2019 Agent Applications User Book 3rd Draft
41/47
'() &*)+, 1/44 ,()+ (&8) ,12 3/77)-)+, 20,/2+. -)*&-3/+* /7 ,() 20,/2+ !?#+"#)','6># 522-*#.//. .)4)A,)3 /+ ,() 5&A< 277/A)"
Y @9%+.$ AB'2 .)4)A, -)0-).)+,&,/8)"
Y @9%+.$ CB'2 .)4)A, @004/A&+,"
/" @9%+.$ AB'() -)0-).)+,&,/8)$
-
8/12/2019 Agent Applications User Book 3rd Draft
42/47
67 ,() 0)-.2+ 1(2 A&H) ,2 7),A( ,() 0&..02-, /. & -)0-).)+,&,/8); ,() &*)+, 1/44 A4/A< 2+ ,()
5:,,2+ !?#+"#)','6>#/" 6+ ,(/. A&.); ,() &*)+, 1/44 .)) &44 ,() /+72-H&,/2+ ,(&, () 1/44 (&8) ,2
/+0:, ,2 A2H04),) ,() .,&*)"
P+A) &44 ,() 7/)43. &-) 7:47/44)3; ,() &*)+, A&+ A2H04),) ,(/. .,&*) 72- ,() &004/A&+, 59 A4/A
-
8/12/2019 Agent Applications User Book 3rd Draft
43/47
AA3!99
-
8/12/2019 Agent Applications User Book 3rd Draft
44/47
`)-) 1/44 5) -).:H) &44 ,() /+72-H&,/2+ &52:, ,() &004/A&+, &+3 ,() 20,/2+. 72- ,() &*)+, ,2 &33
2- -)H28) & .0)A/&4 .,&H0 72- ,() &004/A&+, 0-27/4)"
AC3/?# ,6&?F.6*,B
'() H&+&*)-." ,() .:0)-8/.2-.; 2- &528) &+3 ,() A4/)+, 1/44 5) &54) ,2 (&8) &+ 2+Y4/8) 28)-8/)1
27 ,() 20)-&,/2+ /+ ,() A)+,)- 59 :./+* ,() 3&.(52&-3"
'2 .)) ,() 3&.52&-3; ,() &*)+, 1/44 (&8) ,2 A4/A< 2+ ,() 4/+< !A,&C9-,"./"
-
8/12/2019 Agent Applications User Book 3rd Draft
45/47
A23
!11.)$%+$" O.)*$6
-
8/12/2019 Agent Applications User Book 3rd Draft
46/47
'() &*)+, 1/44 5) &54) ,2 A()A< &, ,() )+3 27 ,() 12-
-
8/12/2019 Agent Applications User Book 3rd Draft
47/47
'() &*)+, 1/44 ,(&+ .A&+ &004/A&,/2+ 59 &004/A&,/2+ &+3 A4/A< 2+ ,() 5:,,2+ !=,># ,). 1-)'6)%#
=8,))6)7/"
@, ,() )+3 1/44 A4/A< 2+ ,() 5:,,2+ 7/+/.( &+3 1/44 .)) ,() -).:4, 3/.04&9)3"