agenda day one : 5 09:00 – 09:30 : breakfast meet · 2020-01-25 · lifestyle trends. various...

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AGENDA DAY ONE : 5th FEBRUARY 2020

09:00 – 09:30 : Breakfast Meet Participants: Modern Trade Heads of Food & FMCG majors. Buying/ Sourcing/ Merchandising/ Category heads of Food & FMCG retailers.

09.30 am – 10.00 am KNOWLEDGE SERIES 1 – BALL ROOM JURY @ POWAI BALL ROOM

09.30 am – 09.45 am

INDIAN FOOD & GROCERY MARKET: TRENDS & OPPORTUNITIES By Saloni Nangia, President, Technopak

09.45 am – 10.00 am WHAT CONSUMERS WANT? By Kishore Kumar, Head - Brand Intelligence & bb accelerate, Big Basket Analysis - Snapshot of consumer behavior - 12 million + registered premium online consumers on the largest e-grocer in the country - will help Food industry captains gauge what consumers are really looking for. This customer base cuts across around 25+ of Tier 1 & Tier 2 cities.

10.00 am – 10.15 am SNACKIFICATION OF FOODS By Pradeep Srinivasan - Senior Analyst - Euromonitor Snacking behavior is impacting food habits globally. Snackification involves everything from confectionery and ice cream to sweet biscuits, snack bars and savory snacks. With 16% growth over the past decade about ¼th of total global packaged food sales are snack foods that represents about $16 billion business moving to snacks. How the market is being disrupted and what more is expected to happen in the business of Snacks? Euromonitor reveals it all for the food brands and the startups that are introducing new categories of food for consumers.

09.30 am – 10.00 am SUCCESS STORIES OF RETAILERS AWARDS CATEGORIES FOR RETAILERS / BRANDS WITH STORES 1. Food & Grocery Retailer of the Year: Chain Stores Supermarket Chains – National / Regional

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Food & Grocery Forum Continued - Day 1 of India Food Forum – 5th February, 2020

10.15 am – 12.15 pm ROUNDTABLES WITH FOOD & GROCERY BRANDS & RETAILERS – BALL ROOM JURY @ CONFERENCE CENTRE

10:15 – 10:20 : PRODUCT LAUNCH SUCCESS STORIES OF RETAILERS AWARDS CATEGORIES FOR RETAILERS / BRANDS WITH STORES 1. Food & Grocery Retailer of the Year: Chain Stores Specialty Stores Convenience Stores 2. Independent Retailer of the Year: North / East / West / South

10:20 – 11:05 : FUTURE OF RETAIL DISTRIBUTION Retail distribution is on the brink of undergoing a massive overhaul in the coming years, accelerated with evolving cloud & mobile technologies. As retailers get digitally empowered and consolidated distribution systems are put in place, consumerism will move from push-based to demand based. How will technology & data drive this change & what does this mean for food brands? 7 MINIUTES INSIGHTS

§ Why strong individual distribution networks will no longer be a competitive advantage & how distribution will be consolidated amongst a few key players?

§ Why direct Brand-to-Retail reach is going to be key to ensuring product placements, availability & successful product launches?

§ How brands can leverage data, identify trends & patterns to create great products that appeal to local tastes instead of mass market product?

MODERATOR: Rajnikant Sabnavis, CEO, Future Consumer*

PANELISTS: Angelo George, CEO, Bisleri International Arvind Kumar Sharma, CEO, Ravi Foods - Dukes Harshita Gandhi, Director, Tree of Life Naveen Gupta, CMO, Bikaji Foods Pratham Shah, Director, India Agro Exports Shaishav Mittal, Founder & CEO, Lovely Bake Studio Sudeep Goenka, Director, Goldiee Group

11:05 – 11:10 : PRODUCT LAUNCH by Rohit Mehrotra, CEO, Organic Tattva 11.10 – 12.10 : Category Dynamics - DRIVING RETAIL SHELVES TO HIGHER PROFITABILITY In this roundtable brands and retailers take up issues in each of the key categories of grocery retailing and discuss how all stakeholders can work this out to add more action on the shelves – driving in efficiencies, innovations and higher profits for self and customers?

Discussion to cover Key Categories: # Staples # Processed Food, Savories, Beverages & Confectionery # Frozen & Ready to Eat # Meat, Fish & Live Stocks # Grocery - Non Food

Moderators: Ø Kabir Gossain, Customer Director – Modern Trade, Unilever Ø Kamaldeep Singh, President, Food Business, Future Group

Brands Perspective: The evolution of modern trade has thrown up new challenges for the FMCG and food majors. While they love the space, the visibility and all the benefits that modern trade offers, and also have allocated resources towards this new order through dedicated supply chain management, in-store execution, category innovation, and joint business planning with retailers, they are often confronted with issues like margins, space, supplies, promotions etc. Panel: Food & Grocery Brands Amitabh Singh, Head – Modern Trade & Enterprise Business, Dabur Arshdeep Singh, CEO & MD, Allied Natural Products Dheeraj Arora, VP – MT, Ecom and IB, HUL Dipti Gupta, MT Head, PepsiCo Harshita Gandhi, Director, Tree of Life Mayank Shah, Category Head, Parle Rohit Mehrotra, CEO, Organic Tattva Saurabh Makhija, Head – Modern Trade, Nestlé India

Retailers Perspective: Massive inflow of new products in to the market, retail shelf space allocation is as huge a challenge as it is for new/ innovative products to get on grocery store shelves. Understanding the complexity of different categories in food and grocery retailing is vital for taking the right steps forward to ensure sustainable growth. Category heads of hypermarkets, supermarkets, progressive grocers and online majors to share insights from their experience in developing new categories, from brand/product line extension to adjacent category acquisitions. Panel: Food & Grocery Retailers Ganesh Mishra Head - Non Food, Product - Packaged Goods, Trent Hypermarket Rajiv Sharma, Group Head-Staples, Future Value Retail Seshu Kumar, National Head - Buying and Merchandising, Big Basket Solai Sakthivel, Sr. Vice President – Food & Grocery Business, Spar Vallabh Soudagar, SVP & Group Business Head-FMCG, DBFE, Reliance Retail (Value Format)* D S Prasad, Buying & Merchandising - FMCG, Balaji Grand Bazar ( Sunil Agarwal Group) Biyas Roy, ED, Arambagh Foodmart Manan Gada, Director, Society Stores*

12:10 – 12:15 : PRODUCT LAUNCH by Arshdeep Singh, CEO & MD, Allied Honey

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12.15 pm – 01.30 pm INAUGURAL SESSION – BALL ROOM INAUGURAL KEYNOTES – 7 MINUTES INSIGHTS BY RETAIL INDUSTRY LEADERS EMERGING BACK, EMERGING STRONGER FROM A SLOWDOWN! Sharang Pant, Market Leader - Retail Vertical, Nielsen South Asia India is transitioning from a reformative, disruptive phase to a new normal, a new order. The retail landscape and consumer behavior has changed in the last few years. Impacted by inflation, excessive and untimely monsoons, Food Consumption has probably bottomed out and is expected to be on a revival trajectory. Consumers are straddling channel options, pack price options to survive this temporary yet steep slowdown. What can Retailers and Manufacturers do to help consumers sustain consumption in these challenging times? FOOD & GROCERY RETAILING IN THE “PHYGITAL ERA” - OPPORTUNITIES and CHALLENGES Sadashiv Nayak, Business Head - Big Bazaar , Future Retail How to take India’s surge ahead as a superpower and to make it into a key consumption market of the world, build robust business models for the future, and drive consumption and profitability in one of the most promising and lucrative markets of the world. HOW GOOD A BUY HAS BEEN ‘FOOD’ FOR INDIAN CONSUMERS LAST YEAR? Damodar Mall, Author, SupermarketWala & CEO – Grocery Retail (Reliance Retail) Challenges in hand and collective steps that can change the mood of consumers and catalyze consumption. Has there been a slow down in the grocery buying? If yes, which were the categories most hit? Has there been an impact on buying of basic necessity items as well? Has the buying trend been same with off line and online; urban and rural? How far the festival season could lift the consumer sentiments? How did industry leaders reacted to the challenges faced in 2019? What are the Successes and Failures of 2019? What are the learnings of 2019? What will be role of Innovation and technology in catalyzing the growth of grocery consumption? GROWING PROFITABLY IN RETAIL Devendra Chawla, CEO & MD, Spencer's Retail THE ART OF SERVING IN RETAILArvind Varchaswi, Managing Director, Sri Sri Tattva

Followed by Panel Discussion SERVING THE FASTEST CHANGING CONSUMER MARKET OF THE WORLD Feeding an emerging superpower brings in its wake a huge thrust of opportunity. India is already a $3 trillion economy and the key goal of the present government is to transform India to a $5 trillion economy by 2025. Also the size of the Indian consumer market is forecast to increase from $1.9 trillion in 2019 to $3.6 trillion by 2025. It took 20 years to reach the one trillion dollar GDP, while the next trillion was added in just six to seven years. This kind of growth signals a phenomenal opportunity for the food & FMCG industry to think all-out in terms of riding this huge potential, given the fact that no other industry reflects the increase in lifestyle aspirations and consumption with growing affluence, than this industry. The buying power in hands of young consumers is growing immensely, and this increased buying power translates the first thing into the desire to spend on living good. The accessibility itself is growing with Food & FMCG retail not only booming in the six-seven metros, but a big number of revenues and profitability coming in from Tier II and Tier III towns for a number of major retailers. Further promise of 100 Smart Cities bringing great infrastructure with planned growth, will further open the affluent and young working people to settle in these cities driving spending and consumption on food, grocery and outdoor dining. Online retail has been the game-changer by penetrating the entire geographic reach of the country and the growth rates are amongst the fastest growing in the world. We also have the world’s biggest young demographic, 65% of population being 35 or under, and half of our 1.34 billion people under 25 years of age – these are the consumers for today and tomorrow who are enough to drive consumption for the next 10 years, willing to spend and in the know of latest lifestyle trends. Various mediums like television, cinema, print and magazines, digital media, lifestyle events are acting as Social influencers further catalyzing the aspirational value in consumers to demand the best in life. All this opportunity is not without its share of Challenges though. They do remain in the form of expensive retail real estate denting profitability margins, logistics for reaching merchandise into the stores or consumers and ensuring seamless last mile delivery still not as robust, the integration of technology and its understanding in production, design, inventory management, creating digital interfaces being still quite low by people both at strategic decision making and operational level; the understanding by retailers of a true Omnichannel model to get ready for the future is still not there, and building a product by understanding consumer tastes and trends is still lagging. MODERATOR: B S Nagesh, Founder, TRRAIN Inaugural Panel: Arvind Varchaswi, Managing Director, Sri Sri Tattva Damodar Mall, Author, SupermarketWala & CEO – Grocery Retail (Reliance Retail) Devendra Chawla, CEO & MD, Spencer's Retail Sadashiv Nayak, Business Head - Big Bazaar , Future Retail Sharang Pant, Market Leader - Retail Vertical, Nielsen South Asia Sameer Khetarpal, Director-Category Management, Amazon*

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01:30 pm – 02:30 pm : LUNCH

02.30 pm – 03.45 pm CEOs CONCLAVE – BALL ROOM SUCCESS STORIES @ POWAI BALL ROOM

02:30 – 02:35 : PRODUCT LAUNCH : Goldie by Aakash Goenka, Director, Goldiee Group 02:35 – 03:48 : CATEGORY INSIGHTS FROM GROCERS: Regional grocers face several challenges as they seek to defend market share from national chains and digital companies—rising labor costs, the rise of e-commerce, and changing consumer desires are just a few of those challenges. Their biggest strength is their local connect. This MEGA ROUNDTABLE will bring insights from some of the most forward looking regional chains - How progressive grocers are capturing additional value by focusing on their relationships and adding more convenience and choice. Moderator: Seshu Kumar, National Head - Buying and Merchandising, Big Basket B S Nagesh, Founder, TRRAIN

SUCCESS STORIES OF BRANDS AND RETAILERS PRESENTATIONS BY FINALISTS

HUMAN RESOURCE POLICIES & INITIATIVES CATEGORY PERFORMER OF THE YEAR (For Category Heads / Managers in the following categories) Staples/ Processed Food & Savories/ Beverages & Confectionery/ Fresh Foods – Fruits and Vegetable/ Grocery – Non Food/ Frozen & Ready to Eat/ International Foods/ Meat Fish & Live Stocks/ Tobacco & Liquor/ Dairy FOOD & GROCERY RETAIL GROUP OF THE YEAR Retailers operating in multi formats/ channels/ categories UNIQUE LAUNCHES – Brand Or Product /Flagship, Concept Or A New Store STORE DESIGN /VM OF THE YEAR EXCELLENCE/ SPECIAL JURY AWARDS Excellence/ setting benchmarks in food and grocery branding/distribution/retailing

Mega Roundtable with Progressive Super Market Chains: Bhagirath Jalan, Managing Director, Jalan's Retail, Varanasi, Allahabad, Jaunpur and Azamgarh (Uttar Pradesh) Biyas Roy, ED, Arambagh Foodmart, Kolkata and across West & North Bengal C Gopalakrishnan, Founder N Supermarkets, Karnataka, Kerala & Tamilnadu Darpan Agarwal, Director, Balaji Grand Bazaar, Hyderabad Dhirendra Chopra, MD, Osia Hyper Retail, GujratKirit Maganlal, Founder & CEO, Magsons Group, Goa Rajesh Francis, MD, MagSon Retail & Distribution, Ahmedabad Sandeep Agarwal, Managing Director, Ratnadeep Retail, Hyderabad Sunil Sanklecha, Founder & Managing Partner, Nuts 'n' Spices, Chennai Vajirali Momin, Group Director, Hearty Mart, Ahmedabad Laxmichand Gada, Proprietor, Society Stores, Mumbai

Invitees: Arun Khattar, CEO, Needs Supermarket, NCR Delhi Jagan Mohan Rao, CMD, Vijetha Supermarkets, Hyderabad & Vizag Kunal Kumar, CEO, Modern Bazaar, New DelhiMantraraj Paliwal, Vice Chairman, Miraj Group, RajasthanShivang Chawla, Pappoo Store, LucknowUdit Tekriwal, Founder & Director, Sangam Retails, Gorakhpur

03:48 : – 03:55 : 7 MINUTES INSIGHTS EVOLVING REFRIGERATION DEMANDS FROM THE RETAIL INDUSTRY Increased demand for maintaining freshness is throwing logistical and refrigeration challenges to retailers and manufacturers. eCommerce growth is further propelling the demand for cold storage and refrigeration.Smaller supermarkets & grocers demand innovative refrigerated merchandising solutions. How refrigeration companies are gearing up to offer flexible refrigeration solutions with ease of merchandising that meet the evolving demands of retailers keeping in view the need to conserve energy and protect the environment. Presenter: Srikant Subramanian, GM- Marketing , Blue Star India

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03:55 – 05.00 pm CEOs CONCLAVE – BALL ROOM FOOD TECH @ POWAI BALL ROOM

03:55 – 04:00 : PRODUCT LAUNCH by Abbott 04:00 – 04:55 : CEO THINKPAD: THE DYNAMICS OF EVER-CHANGING GROCERY BUSINESS AND HOW CEOs ARE COPING TO GET READY FOR THE NEXT DECADE To succeed amid the shifting tides, Food & FMCG leaders need to build up competence in many new areas like: • Digitization: young customers increasingly going digital to get information on

trends, exchange experiences, compare prices, shop online 24x7 • Channel convergence: digital channels no longer only serve to provide pre-

purchase information; they have become standalone transaction platforms. Independent of channel and device, consumers expect a seamless shopping experience.

• Deluge of data: more and more customer data is coming through all kinds of new touch points – from user accounts to social networks. But how to use that intelligently?

• Growing Urbanization and different expectations of Metros vs Tier 1, Tier 2, Tier 3 consumers

• Global-local brand management • New shopping experience: giving a new meaning to stores - reevaluate store

locations and sizes, optimize store density, design stores for a lower investment and operational cost, and potentially renegotiate leases

Hear from the Retail CEOs on how they are building brands and businesses of the future, building tribes and communities, gaining trust, and growing loyalty from the digital savvy consumer. How do retailers know which products their customers are truly passionate about, and how do they deliver on their brand promise every single day. Panel: Jamshed Daboo, MD, Trent Hypermarkets Hardeep Singh, CEO, 7-Eleven India Dhananjay Sen Gupta, CEO (Small Formats) Future Group Mohit Kampani, Deputy MD & CEO Hypermarket Business - More Retail Ritesh Arora, Buisness Head – India & M East, LT Foods Moderator: K Radhakrishnan, Co Founder starquik.com and Director - Grocery, Omni Channel Retail - Tata Fiora Online 04:55 – 05:00 : PRODUCT LAUNCH by LT Foods

RETAILERS / BRANDS / TECH SOLUTION PROVIDERS WITH RETAIL PARTNERS PRESENTATIONS BY FINALISTS TECH IMPLEMENTATIONS IN FOOD & GROCERY RETAIL

in areas including, but not limited to :

• Loyalty & Customer Engagement • Customer Service & Experience • Project Management & Governance • Mobile Commerce • In-Store Technology • Social Marketing • Enterprise Solution Implementation • Analytics & AI • Data Security & Privacy • Supply Chain Management • Omnichannel Optimisation

THE FUTURE OF EXPERIENTIAL, ON-DEMAND FOOD RETAIL Today, food is lifestyle. Much like for entertainment, consumers expect easy access to local and exotic foods, ingredients and tools and in experiential

ways. Be it at a modern supermarket or on an eCommerce platform, shopping experiences and on-demand availability are musts. And tech is at the core of facilitating these, be that in sourcing, replenishment, through predictive shopper apps, delivery mechanisms and more. This session will help to understand the steps to be taken to get closer to customers expectations and dreams. Moderator: Vikram Idnani, SVP/Head-IT, Reliance Retail Panelists: Bharati Balakrishnan, Sr. VP & Head Digital Commerce, Future Group Jacob singh, CTO, Grofers Anil Menon, GM – IT Innovation, TATA Starbucks Arun Gupta, Founder, Ingenium Advisory

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05.00 pm – 08.00 pm FIFI CONCLAVE – BALL ROOM FOOD START UPS & INNOVATION @ POWAI BALL ROOM

05:00 – 06:00 : THE ONLINE OPPORTUNITY FOR MULTICULTURAL FOOD 7 MINUTES INSIGHTS by Lazaro Sandoval, Senior Agricultural Attaché, USDA Foreign Agricultural Service (FAS) The Indian consumers represent a community of diverse sentiments. A majority of them favour an experimental palate, which creates a plethora of opportunities for the international F&B sector in country. While maintaining a balance between aspiration and tradition agrees perfectly with the Indian palate, culinary trends originating in the West are promptly picked up by Indian social media and are translated on the ground with an instant recognition. The earlier practice of trends coming to India after three to five years of introduction in the Western world is now a thing of the past. This willingness to accept international trends without any inhibition has played a pivotal role in the marketing of international brands in India and has opened up the entire market for international foods. As a result, recent years have seen the launch of numerous new categories like gluten-free breads, organic chocolates and many others products in country. E-commerce has played a major role in facilitating market expansion for multicultural food. This session with online majors will present insights on consumer preferences, evoving categories and issues that need to be resolved to serve Indian consumers with the world’s best. Invitees: Amazon, Flipkart, Big Basket, Grofers, Jio Mart, Swiggy, Zomato Lead: Sanjey Bajoria, MD, Bajoria Foods, Dhiraj Dama, MD, MRK Foods, Jehangir Lawyer, Director, Fortune Gourmet

05:00 – 07:00 : PRESENTATIONS BY FINALISTS SUCCESS STORIES OF STATRTUPS operating in Food & Grocery Business in areas like: # F&G Production, Processing & Packaging # F&G Retail, F&G Display & Presentation

# F&G Ordering, Payment & Delivery # F&G Business Support OUTSTANDING INNOVATIONS - IN FOOD

& GROCERY Innovations – in value chain/ distribution and retail channel / product/ services – showcasing the unique idea/ concept, the execution strategy, implementation stages and payoffs/ results. HOW TO BE INVESTOR READY STARTUPS MENTORING WORKSHOP BY Yogesh Samat, Principal Consultant, Aharved -------------------------------------------------------------------------------------------------------

07:00 – 08:00 : MARKETING & PROMOTION CAMPAIGNS PRESENTATIONS BY FINALISTS SUCCESS STORIES OF MARKETING & PROMOTION

CAMPAIGNS Discount Sale New Market Penetration Launch (Brand/ Product/ Store/ Event) Social Cause Brand Awareness Loyalty Program

06.00 to 06.15 : WHERE’S THE PROFITS IN GROCERY?

Grocery is low margin business still some grocers are achieving very high RoI. What is their secret? And how can others replicate their success formulas to get there.

GRAND FINALE 06:15 – 08:00 : BRAND RETAILERS SUCCESS STORIES : Retailers and brands share their stunning success stories of collaboration in

building new consumption/ product categories or transforming a traditional category with innovation. Finalists to present 5 Minutes (AV) Video - showcasing concept, execution and results - followed by interaction with JURY and Audience.

Co Anchors: Damodar Mall, CEO, Reliance Retail (SupermarketWala) Madhukar Kamath, Chairman Emeritus, DDB Mudra Group

08:00 pm onwards :

Go to Day 2 Agenda for India Food Service Forum Program >>>>>>>>>>>>>>>

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DAY TWO:6th FEBRUARY 2020 – India Food Service Forum, Renaissance, Powai. Mumbai

09:00 – 09:30 : Breakfast Meet

09.30 am – 10.15 am KNOWLEDGE SERIES 3 – BALL ROOM - FOOD SERVICE INSIGHTS JURY @ CONFERENCE CENTRE

09.30 am – 09.45 am INDIAN FOOD SERVICE MARKET By Saloni Nangia, President, Technopak Ø Size, key categories and their

market share Ø Emerging categories Ø Scope and challenges Ø Intelligence on key segments

and retail formats Ø Consumer Shifts & evolving

buying behavior

09.45 am – 10.00 am DECODING THE KEY TRENDS INFLUENCING FOOD SERVICES By Anurag Mathur. Partner & Leader, Consumer & Retail, Strategy& (part of PwC network) Ø A snapshot of key trends influencing the Food

Services industry, internationally and in India. Ø Trends across the entire food services eco system -

consumer, restaurants, kitchens, people, equipment, logistics, marketing and communication, digital presence and investments.

Ø Thoughts on future trends of eating out and calling in, and their impact on the industry and business.

Ø

10.00 am – 10.15 am DISRUPTING FOOD BUSINESS FOR A BILLION CONSUMERS By Rajat Wahi, Partner, Deloitte India

10.15 am – 10.30 am WINNING IN ONLINE FOOD DELIVERY CHANNEL Ecommerce is the latest buzz word of the town. Especially in times when India is witnessing it’s slowest growth in the last 5 years. Consumers are lapping up the new way of shopping and ordering. Restaurants and aggregators today have a unique advantage to understand their customers. Right from visits to clicks and carts, they know everything about their customers. Every brand and marketer is intrigued by the growth of the channel and wants to understand the opportunity this transformation holds. Digital channels today gives brands an unprecedented power to understand the shopper and their baskets. What are they ordering, when are they ordering and what will drive them to try a new dish/cuisine and much more. By Kunal Gupta, Director-Lead, Digital Retail (E-Commerce) Nielsen India

SUCCESS STORIES OF FOOD SERVICE RETAIL CHAINS/ STANDALONES QSR: Indian Origin – North/East/ West/South QSR: Foreign Origin/ Cafes & Juice Bars/ Ice-cream & Dessert Parlors/ Fine Dining/ Casual Dining/ Pubs & Bars/ Kiosk/ Express Format

10.30 am – 11.15 am BALL ROOM - PRE INAUGURAL JURY @ CONFERENCE CENTRE

FUTURE - IMPACT OF HEALTH & NUTRITION IN QSR AND FOODSERVICE INDUSTRY – WHAT CONSUMERS EXPECT Last few decades not only witnessed a change in eating habits but also how consumer awareness drive trends towards health and wellness, plant-based and clean label products. As we enter the decade of 2020, we are seeing amplified versions of similar trends spread across into more specialised categories. Conscious consumerism will once again be at the heart of industry trends this year, with consumers continuing to put their own health, alongside the health of our planet, first. Brands & retailers across the world are realizing the growing importance and the need for health & Nutrition in the business of food. Innovations in the entire value chain and distribution channel are beginning to focus more and more on transparency to drive sustainability and be responsible not only to the end consumer but also to the environment. This session with some of the industry captains will discuss the opportunity & challenges for India to take a lead in this area and build a sustainable food future for India and the world.

PANEL: Mayank Tandon, CEO, Sanjeev Kapoor Restaurants Dev Amritesh, MD - India, Compass Group Ramchander Raman, President, F&B - Innovation & QA, Coffee Day Global Dr. Yogesh Kamat, Director FSSAI, Western Region* Pawan Raina, Business Head, Value Dining Bisiness, Degustibus Prasoon Gupta Co-Founder CEO, Sattviko

Moderator: Dhiren Kanwar, President & MD- India, Middle East - Griffith Foods

SUCCESS STORIES OF FOOD SERVICE RETAILERS Food Service Group of the Year Food Service Professional of the Year (Entrepreneurs, Chefs, Buying/Operations)

SessionPartner

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India Food Service Forum Continued – 6th February, 2020, Renaissance, Powai. Mumbai

11.15 am – 01.30 pm INUAUGURAL SESSION – BALL ROOM -

The foodservice landscape is shifting across the globe. The supply chain is evolving, consumer needs and tastes are changing, the channels offering foodservice are plentiful, and technology is enabling convenience and service at the speed of light. Navigating the new landscape and driving away the bottlenecks can be a challenge. Join CEO’s & leaders in the inaugural sessions of India Food Service Forum to learn from their learnings followed by an interesting ‘Future Gazing’ session and finally how they are increasing customer visits and growing their bottom line and finally talking about the issues among stakeholders as consumers move online 11:15 – 11:20 BRAND LAUNCH : KAGOME 11:20 – 12:00 Inaugural Panel 1 : KEY LEARNINGS OF 2019

Panel: Anurag Katriar, ED & CEO, deGustibus Hospitality & President NRAI Pratik Pota, CEO, Jubilant Foodworks Rohit Bhatla, MD, Kagome Riyaaz Amlani, CEO & MD, Impresario Entertainment Hospitality Sagar Daryani, Founder, Wow! Momo Moderator: Bijou Kurien, Strategy Board Member, L Catterton Asia Holdings

12:00 – 12.05 INNOVATION LAUNCH: KINGFISHER RADLER 12:05 – 12:45 Inaugural Panel 2 : FUTURE GAZING: PREDICTIONS OF INDUSTRY LEADERS

Panel: Dr. A K Tyagi, ED, Haldiram’s Kabir Suri, Co- Founder Azure Hospitality* Karan Kapur, ED, K Hospitality Mohit Khattar, CEO, Graviss Foods – Baskin Robbins Monish Gujral, CMD, Motimahal

Moderator: Anuj Kejriwal, CEO & MD, Anarock Retail

12:45 – 1:30 Inaugural Panel 3: THE RELATIONSHIP BETWEEN FOOD AGGREGATORS & RESTAURATEURS – What It Is, Why It Matters, and the Need of Redefining It

Panel:

A D Singh, Founder MD, Olive Group of Restaurants* Gautam Gupta, CEO, Paradise Food Court Munaf Kapadia, Chief Eating Officer, The Bohri Kitchen Sahil Jain, Co-Founder, Dineout Thomas Fenn, Founder, Mahabelly

Invitees: Swiggy, Zomato, Uber Eats, Rebel Food (Faasos), Nearbuy, EazyDiner, FreshMenu, Box8, and other FSAs doing significant business in Food Service.

Moderator: Samir Kuckreja, Founder & CEO, Tasanaya Hospitality

01:30 pm – 02:30 pm : LUNCH

02:30 – 03.30 pm CHEFS MEGA ROUNDTABLE – BALL ROOM FOOD RETAIL TECH @ POWAI BALL ROOM

WHO’S INNOVATING? Is the creativity taking a back seat as chefs these days are asked to work on excels. How engagement with Chefs has benefited Food companies and Restaurateurs to innovate, differentiate and delight customers and what more can be done.

Moderator: Mini Ribeiro, Food Critic, Features Writer & Columnist

2020 IS ROUND THE CORNER, WHERE ARE WE ?Divergence in convergence, everyone agrees that technology is changing the way we do business, consumers perceive a brand and decide their shopping preferences. Everyone is doing something different and yet they are trying to reach the same goal. Technology providers are stretching imagination on what their solutions can do which early adopters are using to differentiate until the competition

catches up. The debate is all about: 1. What is the future of retail enabled by technology?2. What are the technology trends that are influencing the retail industry?3. What do retailers want and expect from technology providers?4. What are global trends that have yet to catch on in India?5. What does consumer want?6. Is omnichannel the future of consumer interactions?7. Omnichannel retail ROI? Does it exist?8. Key challenges in adopting omnichannel and how brands are overcoming them?9. What will a winner look like in 2020? “HOW TO” PRESENTATIONSHow to tap the power of VR, AR & other emerging technologies to create immersive shopping experiences?

How to help customers discover the right products with an AI driven approach?How tech innovation can transform the entire food supply chain?

SUCCESS STORIES OF FOOD SERVICE RETAILERS / BRANDS / TECH SOLUTION PROVIDERS WITH RETAIL PARTNERS PRESENTATIONS BY FINALISTS

TECH IMPLEMENTATIONS IN FOOD SERVICE RETAIL in areas including, but not limited to :

• Loyalty & Customer Engagement

• Customer Service & Experience • Project Management &

Governance • Mobile Commerce • In-Store Technology • Social Marketing • Enterprise Solution

Implementation • Analytics & AI • Data Security & Privacy • Supply Chain Management • Omnichannel Optimisation

Panel: Chef Harpal Singh Sokhi, Celebrity Chef and Restaurateur Chef Dev Kalasker, MD, Chef's Kitchen Institute Executive Chef Kamlesh Salve, The Mirador Hotel Executive Pastry Chef Vivek Kadam, ITC Maratha, Mumbai Executive Chef Altamsh Patel, The Park, Mumbai Chef Sudhir Pai Chef Nitin Puri, Culinary Director India, Griffith Foods Chef Pallavi Nigam Sahay, Chef, Columnist, Recipe Developer

Executive Chef Salil Fadnis, Sahara Star & Aamby Valley City Executive Chef, Jerson Fernandes, Novotel Hotels Executive Chef, Rajani Ranjan Rashmi, Hotel Sahara Star Chef Tushar Malkani, MD, Malknai Hospitality Chef Vineet Manocha, Lite Bite Foods Chef Diksha Choudary, Head Chef, Arugula&Co. Chintan Dholakia, GM, Unilever Food Solutions Chef Vinod Bhatti, Range and Commercial Manager, IKEA Food, India

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03.30 pm – 04.30 pm CEOs CONCLAVE – BALL ROOM SUCCESS STORIES OF FOOD SERVICE RETAILERS @ POWAI BALL ROOM & JURY ROOM

THE CLOUD KITCHENS: OPPORTUNITY OR A THREAT? There’s a lot cooking at the cloud kitchens. How does it impact the Food Service Operators? Moderator: K S Narayanan, Food Service Industry Expert PANEL: Pranav M Rungta, Director, Mint Hospitality Karan Tanna, Founder & CEO, Ghost Kitchens Vicky Singh, Founder & CEO, Smart Co-Kitchens Vishnu Vardhan, Senior Research Analyst, Euromonitor

Invitees: Bansi Kotecha, Head of Operations, India & SA, Uber Eats Abhishek Bansal, Co Founder & CEO, Shadowfax Bengaluru Naresh Sharma, VP, CloudKitch Dalvir Suri, Co Founder, dunzo KitchenCentre, FoodCoWorks, KloudKitchen, Wok Express, City Storage Systems, Hungerbox, Swiggy, Zomato, Rebel Food (Faasos), Nearbuy, EazyDiner, FreshMenu, Box8, and other FSAs doing significant business in Food Service.

SUCCESS STORIES OF FOOD SERVICE RETAILERS PRESENTATIONS BY FINALISTS F & B QUALITY & SAFETY

HUMAN RESOURCE POLICIES & INITIATIVES MARKETING & PROMOTION CAMPAIGNS Ø Discount Offer Ø New Market Penetration Ø Launch (Brand/ Product/ Store/ Event) Ø Social Cause Ø Brand Awareness Ø Loyalty Program CMOs CONCLAVE: MASTERING MARKETING: WAYS TO ATTRACT THE NEXT WAVE OF CONSUMERS Your Recipe for a Sizzling Social Media Strategy

UNIQUE LAUNCHES – Brand Or Product /Flagship, Concept or A New Outlet/ Foodcourt launch STORE DESIGN /VM EXCELLENCE/ SPECIAL JURY AWARDS Excellence/ setting benchmarks in food and grocery branding/distribution/retailing

04.30 pm – 05.30 pm CEOs CONCLAVE – BALL ROOM FOOD STARUPS & INNOVATION CONCLAVE @ POWAI BALL ROOM

SUCCESS STORIES OF FOOD COURT OPERATORS Chain Single Foodcourt

Forum Shantiniketan, Bengaluru Elante Mall, Chandigarh My Square, Select Citywalk, New Delhi Salt, Pacific Mall, New Delhi Forum Sujana, Hyderabad Orion Mall, Bengaluru VR Chennai

SPOTTING THE NEXT UNICORN Outstanding start ups and enablers in Food Service Business That Changed The Taste Of India

Selected Startups by the Prelim Jury will present their ideas, execution strategy, implementation stages and payoffs/ results – a valuable learning for all – whether it’s strategy driven to execution perfected.

Outstanding Food service start ups and enablers operating in: FS Retail, Supply Chain, Display & Presentation, Ordering, Payment & Delivery, Business Support

INNOVATION IN FOOD BUSINESSOutstanding Innovations - Food Service Retail/ Brand/ Food Production, Display & Presentation/ Ordering, Payment & Delivery/ Partnerships

Panel & Jury: Bijou Kurien, Strategy Board Member, L Catterton Asia Holdings Dr. Prabodh Shirish Halde, Head-Global Regulatory, Marico K S Narayanan, Food Service Industry Expert Kishore Kumar, Head - Brand Intelligence & bb accelerate, Big Basket Prayag Mohanty, SVP, Fireside Ventures Yogesh Samat, Principal Consultant, Aharved Anchor: Samir Kuckreja, Founder & CEO, Tasanaya Hospitality

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05.30 pm – 06.30 pm HPMF CONCLAVE – BALL ROOM FOOD INNOVATION CONCLAVE @ POWAI BALL ROOM

HPMF MEGA ROUNDTABLE WITH HORECA BUYERS SOCIAL RESPONSIBILITIES OF HOSPITALITY PROCUREMENT

The 2020 HPMF Mission is to define the role of the hospitality procurement heads in responsible and sustainable purchasing, environmental responsibility and developmement of the Indian supplier base to support the Make in India initiative. This roundtable with 50 HoReCa buyers invites active participation of vendors to jointly work towards this mission. Moderator: Jaideep Gupta, Director, Aanyah Management

The Young Upstarts

SOLOx GRAND FINALE

3-minute talks

Chasing Dreams | Starting from Scratch | Disrupting the Normal | Fearless Entrepreneurship | Master Strokes |Capital Gains| Merging Passion & Process | Reversing Failure

Dainik Bhatia, Founder & CEO, DRB Foods Karan Tanna, Founder & CEO, Ghost Kitchens

Munaf Kapadia, Chief Eating Officer, The Bohri Kitchen Pawan Sahari, Youngest Restaurateur

Rachel Goenka, Founder CEO, The Chocolate Spoon Company Tushar Paekh, Founder, Kettle Cook

Q&A PANEL

B S Nagesh, Founder, TRRAIN Bijou Kurien, Strategy Board Member, L Catterton Asia Holdings

Dr. Prabodh Shirish Halde, Head-Global Regulatory, Marico K S Narayanan, Food Service Industry Expert

Samir Kuckreja, Founder & CEO, Tasanaya Hospitality

RAPID FIRE SESSION: STARTUPS ON FIRE ! 50 Startups take the stage to tell the world “7 REASONS WHY FOOD STARTUPS WILL GAIN MOMENTUM IN 2020 & BEYOND”. Brainstorming on startups, new ideas, scope and challenges, successes and failures, participants of this session share their innovations, stories and the reasons why they are in it. To make the RAPID FIRE interesting we let the startups challenge each other’s ideas and see how young entrepreneurs react to attacks from peer group. At one stretch no one gets more than 60 seconds to talk. The Best Challenger and the Best Responder receive STANDING OVATION and a pack of PRIZES!

Panel: Ajay Krishna Salgaonkar, APM, Apex Clubs India (The A Club) Bimal Chatterjee, Proprietor, Aalfa Hvac Inc Gary.C.Coutinho, Corporate Purchase Manager India &UAE, Ramee Group of Hotels & Resorts Gopi Gade, Materials Manager, Mirah Hospitality & Gourmet Solutions Gurpreet Singh Gulati, Purchase Manager, The Fern Residency Hotel Chembur Harveey F Rodriggues, Purchase Director, Rodas, Meluha the Fern & other Fern group properties Hemanshu Nandola, Purchase Manager, E Square Leisure Mohammed Zaheer Rar, Manager, Kwality Confectioners & Bakers Mukesh Choudhary, Head of Procurement, The Byke Hospitality Mukund Vichare, VP Procurement, JSM Corporation Nitin Shankar Nagrale, Founder & General Secretary HPMF and VP, Materials - Foodlink Restaurants and Catering India Pradip Narayanrao Tupke, Assistant purchase manager, Foodlink Rahul Madhav Kane, DGM - Materials, Hotel Kohinoor Continental

Rajendra Sitaram Kankekar, Materials Manager, Nesco Ram Vriksh Dwivedi, Head-Procurement, Sahara Ammby Valley (Hospitality & Projects) Rav Eknathi Samsher, Purchase Manager, Maverix Platforms Rayan Rodrigues, Purchase Manager, The Irish House Food & Beverages Sameer Chandrakant Pednekar, Senior Materials Manager, Mirah Hospitality Santosh Balkrishna Bhame, APM, Novotel Imagica Khopoli Simson Francis Dsilva, Purchase Manager, Jio World Centre Stephen D'Sa, Corporate Purchase Manager, Olive Bar and Kitchen Sunil Kuttan, DGM - SCM, Gourmet Investments (PizzaExpress, TheProject, Typhoon Shelter, Ministry of Crab India) Teckbahadur Beersingh Sarke, Materials Manager, Hotel Sahara Star . Vijayanand Thantri, Head Procurement, IntelliStay Hotels Vikas Pareek, Materials Manager, KA Hospitality Yogesh Joshi, Managing Director, Yjo Hospitality

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06.30 pm – 07.30 pm NRAI - SCAI CONCLAVE – BALL ROOM

24x7 RETAIL: EXCITING! CAN MUMBAI SHOW THE WAY? Mega Round Table with food service operators and retail space Developers

Maharashtra’s recent announcement of allowing malls and restaurants to operate 24x7 in some identified pockets is indeed a welcome move. While the industry — and particularly Mumbai, the City that Never Sleeps! — is upbeat about a potential urban transformation, the logistics of it is what the two key stakeholders - malls and Food Service operators - have to really work on.

Also, remember: shopping centres and food service operators are already finding it tough to drive footfalls during weekdays. What impact will the extra operating costs have on the bottom-line? This roundtable — featuring mall heads and restaurateurs — will discuss roadmaps and strategies to convert our urban areas into 24x7 lifestyle hotspots — not just in Mumbai, but also across the country. Much rests on the success of this pilot project for the rest of India. How do we make a powerful case study out of 'Mumbai 24x7’? HOW TO INCREASE ROI & SALES PER SQ FT ?

Food Service is emerging as the key driver of footfalls and conversions at shopping malls and moreover F&B really contributes a lot towards creating the shopping centre experience. However the food service operators are finding it tough to generate same store sales growth in malls and are compelled to look at alternate spaces to open newer stores under revenue and growth pressure. WHERE ARE THE FOOD & SOCIAL SPACES? F&B sector hardly has any clue of available or upcoming quality spaces. Spaces outside planned shopping & leisure centres are negligible and the ones available may not attract restaurant operators due to compliance and license issues. There’s a huge scope for Cyber Hub like spaces like but where are they and when are they going to launch?

F&B players would be keen to hear more on the new emerging spaces like airports, Metro, Rail and Bus stations, highways, institutional campuses, hospital etc etc. The Grand Finale of India Food service Forum brings together some of most vibrant retail space creators and restaurateurs to dive deep in to the subject with facts and figures and chart out a road map for all stakeholders to plan future expansion.

MODERATORS: Anurag Katriar, ED & CEO, deGustibus Hospitality (President, NRAI) Anuj Kejriwal, CEO & MD, Anarock Retail

Panel of Restaurants: Dr. A K Tyagi, ED, Haldiram’s Gaurav Dewan, COO, Travel Food Services Gautam Gupta, CEO, Paradise Food Court Manoj Mulchandani, Kailash Parbat Restaurant Chain Mayank Tandon, CEO, Sanjeev Kapoor Restaurants Mohit Khattar, CEO, Graviss Foods – Baskin Robbins Monish Gujral, CMD, Motimahal Neerav Sejpal, Director of Growth, Pizza Hut India (Sub-Continent) Pratik Pota, CEO, Jubilant Foodworks Rahul Agarwal, President, Barbeque Nation Rahul Singh, Founder, Beer café Riyaaz Amlani, CEO & MD, Impresario Entertainment Hospitality Rohit Aggarwal, Director, Lite Bite Foods Sagar Daryani, Founder, Wow! Momo Sam Chopra, Founder & Chairman, CybizCorp& RE/MAX India*

Panel of Retail Real Estate: Benu Sehgal CEO, Freeport Retail India Bipin Gurnani, President & CEO, Prozone Dr.Vishesh Rawat,VP – Sales, Mktg & Leasing, M2K Mukesh Kumar, CEO, Infiniti Malls Munish Khanna, CRO, Express Avenue Pankaj Jain, Director, KW Group Pankaj Renjhen, COO, Virtuous Retail Rajendra Kalkar, President, West, Phoenix Mills Rohit Gopalani, National Head-Leasing, Inorbit Malls Sachin Dhanawade COO-Retail & Real Estate, Grauer & Weil (India) Santosh Pandey, Director R City Mall, Runwal Group Shashie Kumar, COO RETAIL, Brigade Group Shubhojit Pakrasi, SVP, Mall & Leasing, Bhumika Enterprises S Raghunandan, President – Retail, Bhartiya City Developers

Panel of IPCs Bimal Sharma, Head – Retail, CBRE South Asia Shubhranshu Pani, MD, Retail Services, JLL India Invitees: Mohit Pruthi, Head - Retail Leasing, Bharti Realty V. Muhammad Ali, COO, Forum Malls (Prestige Group) Zubin Jall, Executive Director, Goel Ganga Group Nayan Raheja, MD, Raheja Group Yogeshwar Sharma, Executive Director, Select CITYWALK

07.30 pm Onwards - Cocktails 08.00 pm Onwards – Images Food Service Awards 10.00 pm Onwards – Gala Dinner Note: Agenda Session Titles, brief, speakers, dates and timings are subject to change

agenda day one : 5 09:00 – 09:30 : breakfast meet · 2020-01-25 · lifestyle trends. various...

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