Agenda at a Glance08:30 – 20:00 Registration and Information

08:45 – 09:15 Tutorial: Organizations Can Benefit From ITIL and DevOps Ian Head

Tutorial: Decoding the I&O Automation Market Landscape. What do you Need and Where to Start? Vivek Bhalla

09:30 – 10:45 Summit Opening and Welcome Presentation: IT Operations in 2020: Ideal or Irrelevant Milind Govekar and Biswajeet Mahapatra G

10:45 – 11:15 Refreshment Break in Solution Showcase

TRACKS A. DevOps: From Hype to Reality B. Building Bimodal IT Operations C. ITSM Leap: The Road to Higher Maturity

D. Emerging Trends in IT Operations E. Infrastructure Innovation Workshops Analyst-User Roundtables

11:15 – 12:00 Scaling DevOps Initiatives George Spafford

Perform an I&O Skills Gap Analysis to Support a Bimodal and Digital Business Future Ed Holub G

Re-thinking APM in a Digital Business Era Will Cappelli F

Out of the Dark Ages: New Ways to Mobilize Legacy Apps Joachim Herschmann F

The Impact of New Technology Trends on ERP Infrastructure Phil Dawson

11:00 – 12:30 Workshop: Focus on These Six Key Financial Metrics to Help Determine Vendor Viability Kevin Knox

11:00 – 12:00 Roundtable: How Best to Consolidate and Migrate Data Centers and I&O Tiny Haynes

12:00 – 13:15 Lunch in the Solution Showcase 12:10 – 12:30 Magic Quadrant: ITSSM Chris Matchett 13:00 – 14:00 Roundtable: Mobile Ops in a Digital Age Joachim Herschmann F

13:15 – 14:00 Seven Steps to Start Your DevOps Initiative Ian Head

Learning From the Masters in Private and Hybrid Cloud Computing Biswajeet Mahapatra

Business Value Dashboards — Your Pathway to Business Impact Alignment Pankaj Prasad

Should you use OpenStack as Your Private Cloud IaaS Platform? Tiny Haynes

Modernizing Backup and DR Strategy in an Era of Cloud and Big Data Robert Rhame

13:00 – 14:45 Workshop: Leveraging Gartner’s I&O Maturity Model to Drive Improvements Ed Holub

14:15 – 14:45 Solution Provider Sessions

14:45 – 15:15 Refreshment Break in Solution Showcase 14:50 – 15:10 Magic Quadrant: Cloud Enabled Managed Hosting Europe Tiny Haynes15:00 – 16:00 Roundtable: Dev Ops Tooling — Lessons Learned Ian Head

15:15 – 15:45 Case Study Case Study Case Study Case Study Case Study 15:15 – 16:45 Workshop: BVD/Build I&O Metrics that Matter, Communicate Value to the Business Kevin Knox 16:00 – 16:45 Energizing Release Management

with Automation: The Heartbeat of DevOps George Spafford

The Impact of IoT for IT Operations and Your Bimodal Strategy Milind Govekar F

Renovate Your CMDB to Improve Business Outcomes Chris Matchett

How and When Will Microsoft Replace Your Phone System Steve Blood

The Dark Side of Payment Card Security Jonathan Care F

17:00 – 17:45 Guest Keynote

17:45 – 20:00 Networking Reception in the Solution Showcase

07:30 – 17:15 Registration and Information

08:30 – 09:30 Gartner Keynote: Industries Will Become Fluid in the Era of Digital Business Miriam Burt G

09:30 – 10:15 Guest Keynote: Absolute Power, Absolute Responsibility — The True Force of the Digital Revolution Andreas Ekström, Journalist, Author and Digital Futurist G

10:15 – 10:45 Refreshment Break in Solution Showcase

10:45 – 11:15 Solution Provider Sessions 10:45 – 12:15 Workshop: Managing the PCI DSS Assessment Jonathan Care 11:30 – 12:15 Cost Optimization in I&O

Biswajeet MahapatraBuilding a Virtual, Agile Infrastructure Phil Dawson

Can Immature I&O Really Run the Business? Kevin Knox

Applying Asset Management Discipline to Cloud, Virtual and Mobile Assets Will Cappelli

How To Make Public Cloud Security a Reality David Groombridge

11:30 – 12:30 Roundtable: Why Aren't you Entirely in the Cloud Already? Tiny Haynes

12:15 – 13:15 Lunch in the Solution Showcase 12:20 – 12:40 Magic Quadrant: NPMD Vivek Bhalla 13:00 – 14:00 Roundtable: The Future State of Storage 2017 Robert Rhame

13:15 – 13:45 To the Point: The Future of Endpoint Management Terence Cosgrove

Asset Management in Bimodal World Will Cappelli

To the Point: Stop Chasing the Purple Unicorn of Service Support Benchmarks Chris Matchett

To the Point: Closing the Innovation Gap with Major Vendors David Groombridge

To the Point: How to Build Stronger SLAs with a Cloud Communications Services Framework Steve Blood

13:15 – 14:45 Workshop: People Leadership Skills Ed Holub G

14:00 – 14:30 Solution Provider Sessions

14:45 – 15:15 Case Study Case Study Case Study Case Study Case Study15:00 – 16:30 Contract Negotiation Clinic: Infrastructure Outsourcing and Cloud IaaS David Groombridge

14:30 – 15:30 Roundtable: Experiences From Putting a Mobility Center of Excellence in Place Joachim Herschmann

15:15 – 15:45 Refreshment Break in Solution Showcase

15:45 – 16:30 Achieve DevOps Success by Combining IaaS and Paas for Continuous Delivery Milind Govekar

To the Point: Continuous Configuration and Compliance in a Bimodal World Terence Cosgrove

Gartner IT Monitoring Scenario Pankaj Prasad

To Packet or Not to Packet: An Evolution of Network Monitoring Strategies Vivek Bhalla

Infrastructure Agility Scenario Phil Dawson F

15:45 – 16:45 Roundtable: What are the Challenges and Opportunities Surrounding DevOps Adoption? George Spafford

16:45 – 17:15 To the Point: How Can IT Change Management Cope With the Velocity of DevOps Changes? George Spafford

To the Point: Organizing Your I&O Team to Support Bimodal IT Capabilities Ed Holub G

To the Point: Diversity in the I&O Organization Kevin Knox

To the Point: Identify Proofing for Secure Payment Jonathan Care

To the Point: Future of Infrastructure Monitoring Pankaj Prasad

17:15 Summit Close

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When attending this event, please refer to the agenda handout provided or the Gartner Events mobile app for the most up to date session and location information.

Agenda Tracks

Agenda Key

Each Gartner session has been identified with icons to help you locate the sessions that give you the most value.

MATuRITy lEvEl

Foundational: Offers the necessary understanding and first steps to those in the early stages of initiatives

Advanced: Uses complex concepts requiring foundational knowledge and prior experience to take initiatives to the next level

FOcuS

Tactical: Provides tactical information that can be used straightaway, with a focus on how-to’s, do’s and don’ts and best practices

Strategic: Focuses on the strategic insight supporting the development and implementation of an action plan

PERSPEcTIvE

Business: Targets business leaders or IT professionals who need to understand the challenges and opportunities from a business, organizational or cultural perspective

Technology: Aids IT professionals who need to understand the challenges and opportunities from a technology perspective

virtual Tracks

F. Supporting the digital business

G. I&O Leadership

A. DevOps: From Hype to Reality Learn what DevOps really means, how to get started, how it can add value in your organization, and find out whether agility and DevOps are delivering on its promises.

B. Building Bimodal IT Operations Learn how to adapt to create capabilities and a culture that allows you to experiment more, and fail fast, while minimizing risk.

c. ITSM leap: The Road to Higher Maturity This track is targeted at IT leaders who want their teams to be flexible and responsive to business needs and pressures, while improving people, process and technology.

D. Emerging Trends in IT Operations Examine emerging trends in I&O and strategies for incorporating them into future plans.

E. Infrastructure Innovation Understand how to adopt more appropriate governance and planning mechanisms, create capabilities and a culture that allows you to experiment more, and fail fast, while minimizing risk.

Gartner IT Infrastructure & Operations Management Summit 2016 14 – 15 June | London, UK | gartnerevents.com/euiom

Agenda as of 23 February 2016 and subject to change