FY20 Business Services Committee (BSC) Wednesday, August 19, 2020 at 2:00PM

Join Zoom Meeting

https://zoom.us/j/92121196749?pwd=NWw0aUJNeXN4NU5IazJ3OXZFbmdMQT09

Meeting ID: 921 2119 6749 | Password: 605357

AGENDA

1. Call to Order – Dave Fleischer (2:00)

2. Roll Call of Members- Tara Johnson-Noem 3. Self-identification of members- at this time, any member of the board having a potential conflict of

interest regarding any issue on today’s agenda should self-identify – Dave Fleischer 4. Approve Minutes from previous meeting – Dave Fleischer action requested

5. PROGRAMMING (2:05)

a. Employer support/business services (during and beyond COVID-19) – Tara Johnson-Noem b. KCC restoration of in-person services (update) – Tara Johnson-Noem c. Operator and Employer services highlights- Correy Eimer, Ellen Bates (2:30) d. Employer Resource Guide-https://nkcareercenter.org/erg/ – feedback review

6. PARTNERSHIP (2:40)

a. GROW NKY updates – Leisa Mulcahy

7. DATA ANALYSIS- David Klokner and Tara Johnson-Noem (2:55) a. Key Performance Indicators (FY20- YTD) b. UI Rates by industry and affected workers c. KY Labor Force Updates (KY STATS) d. National data/ trends- https://www.bls.gov/news.release/pdf/empsit.pdf e. Employer survey updates

8. ACCOUNTABILITY/TRANSPARENCY – Tara Johnson-Noem (3:15)

a. Director’s report b. PY 18 State Monitoring update c. PY 20 & 21 Performance Measures

9. New Business

10. Adjourn- Dave Fleischer (3:25)

Next meeting will take place on October 21, 2020 at 2:00PM

FY20 MINUTES

BUSINESS SERVICES COMMITTEE Meeting format: Zoom

June 17, 2020

2:00 PM

1. Call to Order 2. Introductions and Self Identification – Dave Fleischer self-identified as a Board member of

Brighton Center, Inc. 3. Approval of Minutes from 2/19/20

a. Carissa motioned to approve the Minutes; Connie seconded the motion. Motion approved unanimously

4. PROGRAMMING (2:05) a. Jason provided a summary of the following programmatic updates related to employer

services: i. Employer support/business services (during and beyond COVID-19) are provided

at an increased capacity via the KCC business services team, as many companies have experienced temporary or permanent workforce reductions.

MEMBERS PRESENT Andrew Aiello, Chair Carissa Schutzman Janet Harrah Dave Fleischer Connie Schnell Michelle Tyson Sybil Murphy Kimberly Rossetti Rhonda Whitaker-Hurtt

MEMBERS EXCUSED Dr. Robert Stafford Dr. Fernando Figueroa Brent Cooper

MEMBERS ABSENT None

GUESTS PRESENT Correy Eimer, Brighton Center Ellen Bates, Brighton Center Eric Owsley, Brighton Center

STAFF PRESENT Jason Ashbrook Tara Johnson-Noem David Klokner Katie Jo Kirkpatrick

B u s i n e s s S e r v i c e s C o m m i t t e e M i n u t e s

Page 2

ii. Virtual services continue to be provided to employers, along with small business and Rapid Response services

iii. Nkcareercenter.org website features daily updates featured on the COVID-19, Unemployment Insurance, and Job Search Marketplace pages

iv. Centralized phone number of 859.292.6666 is offered to job seekers, UI claimants, and employers

v. Career Center staff continue to triage UI services via Amazon Connect vi. Facebook Live employer events occur each Thursday, featuring employers who

are actively recruiting for positions b. KCC re-opening of in-person services (update)

i. Jason shared the following updates on this topic: 1. March 17, 2020- state owned/leased offices across Kentucky (including

Kentucky Career Centers) discontinued in-person services; virtual services were provided/expanded

2. No official guidance/directives have been provided by the state regarding the "re-opening" of in-person services at Kentucky Career Centers

3. KCCs continue operating in a virtual format throughout the 10 workforce areas in KY; OH and IN are operating in a similar fashion

4. KCC leadership team and NKWIB staff are meeting weekly to strategize/plan for in-person services

5. Top concerns: 6. Backlog of UI claims in Kentucky (est. 50,000); 7. Strong potential for extensive customer queues that could reach

beyond the KCC parking lots/exterior areas, should in-person services resume before the resolution of backlogged claims; similar experiences took place during the 2008-2009 economic recession, but prior to social distancing requirements and with double the number of local UI staff/representatives compared to current staffing levels

8. Safety/health of staff and customers 9. Staff capacity / customer flow 10. Local KCCs are being equipped with [CDC-recommended] PPE, health,

and safety measures 11. Additional resources to support relaunching in-person services:

Dislocated Worker Grant (awarded), Duke Energy (applied), and other potential resources

12. EDWC is committing to providing security personnel at larger KCC locations (e.g. Covington)

13. Curbside service, appointment-only, resource room, and virtual services will be offered once in-person services resume

14. Potential date for resuming in-person services at KCCs in NKY: August 2020

ii. Michelle noted that whatever measures we take, we need to keep in mind that the CDC is expecting COVID to ramp back up with the onset of normal Flu season in late September or early October, and the likelihood that we are still in the first wave. That said, where we were in March and April, we could be in that same predicament at the end of the calendar year. Rhonda added that she also felt those were good points.

c. Employer Resource Guide-https://nkcareercenter.org/erg/ (test site)– review/ feedback requested

i. Jason shared updates on this new Employer Resource Guide (ERG):

B u s i n e s s S e r v i c e s C o m m i t t e e M i n u t e s

Page 3

1. Goal of the ERG: to provide a digital “One-Stop” resource for employers with an emphasis on available services by function (versus by agency/ organization)

2. July 2019- initiative identified by GROW Pillar 3’s Employer Partner Roundtable

3. Phase 1 (accomplished) a. Identify host for website b. Build and compile key categories of employer resources

4. Phase 2 (in-progress; to be completed by August 31, 2020) a. BSC review/ feedback b. Workforce partners to provide content (with assistance from

KCC and GROW Pillar 3) c. Populate subcategories with info/content from partners along

with contact information d. Identify "Gatekeeper" of the content/guide

i. Update: Katie Jo Kirkpatrick will be serving in this role once the content has been established.

e. Potential review by local employer focus groups (SHRM, etc.) f. BSC review/approval (August 19, 2020) g. Officially launch https://nkcareercenter.org/erg/

5. Rhonda said she liked the idea of the focus groups to provide input on the Emplr. Res. Guide. Can we have an opportunity to include our companies? Would be interested in tapping one of our HR partners at Duke, as an example. Jason replied, absolutely!

6. Rhonda also inquired about whether there any other KY WIBs or SW OH WIBs that have something similar from which we can benchmark? Correy said that he would double-check with GROW Pillar 3 partners to inquire about potential benchmarks.

d. Operator and Employer services highlights- Correy Eimer, Ellen Bates (2:30)

i. Ellen shared the following updates from the Direct Services Provider 1. Started Career Coaching sessions via Facebook Live to discuss programs

and resources available 2. Highlighting a regional employer weekly during Facebook Live

a. Having successful job placements from employers featured in Facebook Live

b. Employers scheduled through mid-July to be featured 3. Partnering with KCPL for the Elevator Pitch Power Hour virtual

Workshop 4. Conducting monthly virtual resume workshop starting this week 5. Participating in two rural county food distributions in Owen (6/16) and

Grant County (6/25) 6. Increase in Rapid Response WARN notices, over 800 affected workers

since March a. Many WARN Notices indicate temporary lay offs

7. Held Rapid Response sessions for 2 local employers a. One session was held via Zoom and the other was held outdoors

with social distancing b. Over 100 job seekers attended to gain information about KCC

resources

B u s i n e s s S e r v i c e s C o m m i t t e e M i n u t e s

Page 4

8. Changes to local phone system to make employer services easier to access

9. Planning first Virtual Job Fair in July: Virtual Veteran’s Job Fair ii. Correy shared the following updates from the One-Stop Operator

1. KY Career Center – Williamstown a. Planning to move into NKU Grant County Center

2. KY Career Center – Carrollton a. Exploring new, more affordable, office location

3. Deepening Employer Services and Engagement a. Ex.) Connecting with CovTech to assist with Workforce Needs

4. Goal: Increase # employers completing satisfaction survey a. Goal to increase satisfaction rate from 86% to 97%

5. DATA ANALYSIS- David Klokner, Jason Ashbrook (2:40)

a. Jason and David shared the following data/ information: i. Updated Key Performance Indicators (FY20- YTD)

1. Aprl’s data shows the clear surge in UI rate as well as the labor force rate during that month

2. Employer outreach, programs, and services have far exceeded the numbers from last year, largely due to the targeted sector outreach to employers as well as Rapid Response/ workforce reduction assistance

3. WIOA Training services are up compared to this time last year 4. Applicant interviews and job placements are down compared to this

time last year, impacted by COVID-19 ii. UI Rates by industry and affected workers – this report showed the top

industries affected since COVID-19 in Boone, Kenton, and Campbell Counties iii. KY Labor Force Updates (KY STATS) -

https://kystats.ky.gov/Content/Reports/WP-LF_Update_May_2020.pdf?v=20200529045124

iv. National data/ trends- https://www.bls.gov/news.release/pdf/empsit.pdf v. Employer survey updates and satisfaction rates

1. The new rate has increased due to the new survey format, more universally available/applicable to most scenarios

vi. Additionally, Jason mentioned that KY Stats provide Labor Force Updates and other statewide data, along with BLS, which provides National Labor Data

b. Dave mentioned that it would be helpful to have some revisions to this data to focus on the “here and now” to make sure this “new reality” is illustrated in a prominent fashion. Andy added at a minimum, towards the bottom of the KPI report, to potentially add to the categories or footnotes to explaining the changes since COVID. Additional updates will be made and shared with the Executive Committee and full Board meeting.

6. PARTNERSHIP – Tara Johnson-Noem (3:05) a. Director’s report

i. Virtual products are being pursued to better serve job seekers and employers 1. job fairs

a. Working on utilizing digital platforms for these events b. Plan to test the virtual job fair concept utilizing Zoom c. Communicating with other counterparts regarding these

potential resources ii. Unemployment Insurance

1. Transitioning to the KY Labor Cabinet, as early as July 1

B u s i n e s s S e r v i c e s C o m m i t t e e M i n u t e s

Page 5

2. Briefed by Dep Secretary Josh Benton (workforce/education) last week. At this time, things are unclear about exactly how UI will continue to align with the other workforce/education programs through our local career centers

3. Recent in-person UI services were offered in Frankfort to help support iii. At-a-Glance- workforce updates continue to be sent weekly; feel free to share

b. GROW NKY updates i. Tara has been communicating with Leisa Mulcahy with GROW NKY on

opportunities to better engage the WIB/BSC as well as GROW partners. Correy Eimer provided the following update related to this topic:

1. Overarching goal of Pillar 3 – Adult Lifelong Learning aligns nicely with the work of the WIB through the following objectives:

a. GOAL: Increase the supply of qualified workers to improve regional Labor Force Participation Rate

i. Objective 1: Increase attainment of a post-high school credentials

1. Increase enrollment in high-demand sector training programs

2. Increase number served by KY Career Center 3. Engage individuals with life barriers

ii. Objective 2: Improve awareness and communication of resources for individuals, partners and employers

1. NKY Workforce Partner Roundtable 2. Digital Employer Resource Guide

2. Andy asked for clarification around alignment between the BSC and GROW Pillar 3. Tara confirmed that effort, adding how these two groups are compatible. Andy added that this would mean GROW would have a “home” on future BSC agendas. Additionally, if there are advocacy or policy issues that arise, this approach would help facilitate that effort. Dave asked whether GROW would report to BSC or the BSC would report to GROW. Tara expressed that either scenario could work. Dave recommended that Leisa Mulcahy report directly to the BSC to ensure that the information is consistent and accurate. Rhonda added that she is also available to provide a higher-level overview of GROW Pillars in her role as an NKY Chamber Board Member.

7. ACCOUNTABILITY/TRANSPARENCY – Jason Ashbrook (3:15) a. PY 18 State Monitoring update – Jason provided a brief update on the status of the state

monitoring. A closing session took place last Friday. The draft report from the state was positive, overall. There were only a few observational items that we are confident will be resolved prior to the final report. Additional details will be provided in future meetings.

8. Appreciation to Andy Aiello- Jason thanked Andy for his leadership as the BSC Chairperson (for the second time around) as his WIB term expires at the end of this month. Thank you, Andy!

9. Adjourn- Andrew Aiello (3:25)

NEXT MEETING: August 19, 2020 at 2:00PM

Programs Establishments Percentage Programs Establishments Percentage Programs Establishments Percentage Programs Establishments Percentage Programs Establishments Percentage Programs Establishments Percentage

Boone 228 228 100.00% 343 893 38.41% 78 194 40.21% 25 458 5.46% 259 259 100.00% 933 1804 51.72%Campbell 31 89 34.83% 74 359 20.61% 19 131 14.50% 3 274 1.09% 30 43 69.77% 157 807 19.45%Carroll 21 21 100.00% 29 47 61.70% 22 22 100.00% 0 42 0.00% 3 15 20.00% 75 126 59.52%Gallatin 8 8 100.00% 11 32 34.38% 2 5 40.00% 0 19 0.00% 4 5 80.00% 25 61 40.98%Grant 12 12 100.00% 43 73 58.90% 9 27 33.33% 0 68 0.00% 12 32 37.50% 76 200 38.00%Kenton 75 133 56.39% 143 881 16.23% 83 281 29.54% 14 437 3.20% 124 124 100.00% 439 1723 25.48%Owen 1 1 100.00% 23 23 100.00% 3 11 27.27% 1 16 6.25% 3 6 50.00% 31 56 55.36%Pendleton 8 11 72.73% 13 32 40.63% 7 17 41.18% 3 33 9.09% 3 8 37.50% 34 90 37.78%Other 3 Advantage 0.60% 1 Advantage 0.04% 1 Advantage 0.15% 5 Advantage 0.37% 0 Advantage 0.00% 10 Advantage 0.21%Total 387 503 76.94% 680 2340 29.06% 224 688 32.56% 51 1347 3.79% 438 492 89.02% 1780 4867 36.57%

Programs Establishments Percentage Programs Establishments Percentage

Boone 140 2618 5.35% 1073 4650 23.08%Campbell 46 1379 3.34% 203 2275 8.92%Carroll 32 170 18.82% 107 317 33.75%Gallatin 2 89 2.25% 27 158 17.09%Grant 35 286 12.24% 111 498 22.29%Kenton 152 2505 6.07% 591 4361 13.55%Owen 8 72 11.11% 39 129 30.23%Pendleton 4 124 3.23% 38 225 16.89%Other 0 Advantage 0.00% 10 Advantage 0.08%Total 419 7243 5.78% 2199 12613 17.43%

Notes: *Each industry sector box has a left-hand column that indicates YTD programs by county with a column in the middle to indicate total number of establishments according to BLS. *Green highlights with dark green lettering indicate areas above 6%, while red highlights with dark red lettering indicate areas below 3%. *Advantage indicates the number of programs that will count to our positive, but our not part of our expectation. *Our goal will remain to target only the recognized industry sectors. If that is done to completion, our Penetration Rate will be 57.7% *Point in time is the last calendar day of the month listed

June 2020 (FY20)Northern Kentucky Business Services Team Market Penetration Rate 17.43%

Other (Non-NKWIB) NKWIB Regional Total

Advanced Manufacturing IT Business Finance Healthcare Construction and Trades Transportation and Logistics All NKWIB Sectors

Boone Campbell Carroll Gallatin Grant Kenton Owen Pendleton

All NKWIB Sectors 51.72% 19.45% 59.52% 40.98% 38.00% 25.48% 55.36% 37.78%

NKWIB Regional Total 23.08% 8.92% 33.75% 17.09% 22.29% 13.55% 30.23% 16.89%

0%10%20%30%40%50%60%70%

FY 20 Sector and Regional Penetration Rates by County

Northern Kentucky Job Postings: FY20 July 1, 2019 - June 30, 2020

Boone Campbell Carroll Gallatin Grant Kenton Owen Pendleton NKWiBTOTAL Job Postings 19,947 8,212 1,246 414 1,394 16,266 612 606 48,697

Education Level (Preferred and minimum/required education levels listed in job postings)Percent in sample 53% 49% 48% 36% 33% 60% 29% 32% 53%

High School Diploma or Vocational Training 6,210 2,113 383 99 321 4,843 121 150 14,240

Associates Degree 1,023 444 48 23 48 960 20 14 2,580

Bachelor's Degree 2,727 1,020 157 28 63 3,036 20 26 7,077

Master's Degree 491 325 10 - 21 725 15 1 1,588

Doctoral Degree 101 143 3 - 6 174 1 - 428

10,552 4,045 601 150 459 9,738 177 191 25,913 Experience (Distribution of experience requirements for a skill or credential)

Percent in Sample 41% 41% 51% 60% 84% 43% 59% 57% 44%9+ Years 227 56 19 2 32 279 5 3 623

6-8 Years 228 58 15 5 17 203 6 3 535

3-5 Years 2,185 755 130 57 278 1,989 61 90 5,545

0-2 Years 5,440 2,475 477 186 844 4,584 287 252 14,545

8,080 3,344 641 250 1,171 7,055 359 348 21,248 Salary (Advertised)

Percent in sample 34% 34% 26% 32% 48% 32% 26% 26% 33%More than $75,000 462 255 88 37 123 547 54 48 1,614

$50,000 to $74,999 850 402 98 25 118 707 44 44 2,288

$35,000 to $49,999 1,326 533 31 15 103 1,134 12 14 3,168

Less than $35,000 4,101 1,618 113 55 324 2,777 48 52 9,088

6,739 2,808 330 132 668 5,165 158 158 16,158 Sector (Number of postings in specified sector)

Percent in sample 27% 34% 41% 60% 55% 41% 70% 56% 79%Advanced Manufacturing 2,073 275 177 16 48 1,052 11 71 3,723

IT/Business/Finance 1,556 823 70 48 80 1,573 10 19 4,179

Healthcare 1,450 803 55 1 104 2,470 74 14 4,971

Construction and Trades 434 116 33 - 9 451 3 3 1,049

Transportation & Logistics 2,012 1,029 359 200 575 2,194 340 302 7,011

All NKWIB Identified Sectors 5,452 2,771 517 249 768 6,688 427 338 20,933 Non-NKWIB (Other) 7,610 3,685 320 110 450 5,283 129 137 17,724

13,062 6,456 837 359 1,218 11,971 556 475 38,657

Specialty Industries**Accommodation and Food Service (NAICS 72) 1,852 1,017 63 11 71 1,647 23 15 4,699

Brewers, Distilleries and Wineries (NAICS 3121) 6 10 1 - - 46 - - 63 Horses and Other Equine Production (NAICS 11291) - - - - - - - - -

Boone Campbell Carroll Gallatin Grant Kenton Owen Pendleton NKWiB67,810 48,492 5,111 3,950 11,237 83,900 4,944 6,610 232,054 64,972 46,418 4,844 3,753 10,688 80,231 4,717 6,389 222,012

2,838 2,074 267 197 549 3,669 227 221 10,042

Unemployment Rate◊ 4.2% 4.3% 5.2% 5.0% 4.9% 4.4% 4.6% 3.3% 4.3%

*Job Posting Data as of June 30, 2020

**Specialty industries are included in the above tabulations and totals