agency strategic hr plan toolkit

Agency Strategic HR Plan Toolkit

Designed by the Civil Service Institute-Civil Service Commission Philippines i

PREFACE

In consonance with its role as the central human resource institution of the Philippine Government and in line with its vision of becoming Asias leading Center of Excellence for Strategic Human Resource and Organizational Development by 2030, the Civil Service Commission (CSC) designed an Agency Strategic Human Resource (HR) Plan Toolkit anchored on Civil Service Law and Rules to serve as guide in developing the Agency Strategic HR Plan. This Toolkit consists of three (3) chapters, as follows:

Chapter 1 - Overview: Understanding and Appreciating the Strategic HR Plan Chapter 2 - Getting Started: Essential Elements in Carrying Out the Strategic HR Plan Chapter 3 - Strategic HR Planning Process: Procedural Guidelines in the Development of a Strategic Plan

This Toolkit offers a step-by-step guide to Agency key players in crafting their

Agency Strategic HR Plan. In fact, the Commission already prepared and compiled a wide array of HR templates which may be customized for Agencys use. The Agency Strategic HR Plan is everybodys business and not only that of the Agencys HRM Practitioner. The support of top management and full cooperation of every member are vital.


Designed by the Civil Service Institute-Civil Service Commission Philippines ii

TABLE OF CONTENTS

Preface i Chapter 1 Overview 1 Understanding and Appreciating the Strategic HR Plan

Chapter 2 Getting Started 4 Essential Elements in Developing the Strategic HR Plan

Chapter 3 Strategic HR Planning Process: Crafting the Blueprint 6 Procedural Guidelines in the Development of a Strategic HR Plan

Step 1 Organizational Profiling 6

Step 2 Competency Mapping 8

Step 3 HR Systems Check 13

Step 4 Prioritizing Gaps and Proposing Interventions 14 Step 5 Instituting a Monitoring and Evaluation Mechanism 15 Step 6 Communicating the Strategic HR Plan 17 References 19 Glossary/Acronym 20 Annexes A The Agency HR Strategic Plan Template 24

B The Philippine Civil Service Commission Road Map 39

C Job Analysis Questionnaire 53

D Supervisors Observation Checklist 58

E Competency Model/Inventory 61

F Guidelines on Career Pathing 70

G Guidelines on Succession Planning 76

H Guidelines on Pre-Retirement 81

Acknowledgment 86


Designed by the Civil Service Commission Page 1

Chapter 1:

OVERVIEW: Understanding and Appreciating the Strategic HR Plan

It is every persons duty to attain perfection. - Jose P. Rizal

Legal Basis The Civil Service Commission, as the central personnel agency of the government, shall establish a career service and adopt measures to promote morale, efficiency, integrity, responsiveness, progressiveness, and courtesy in the civil service. It shall strengthen the merit and rewards system, integrate all human resources development programs for all levels and ranks, and institutionalize a management climate conducive to public accountability. (Section 3, Article IX B, 1987 Phil. Const)

The development and retention of a competent and efficient workforce in the public service is a primary concern of government. It shall be the policy of the government that a continuing program of career and personnel development be established for all government employees for all levels. An integrated national plan for career and personnel development shall serve as the basis for all career and personnel development activities in the government (Sec 30, Revised Administrative Code on Civil Service)

Each Department or agency shall prepare a career and personnel development Plan which shall be integrated into a national plan by the Commission. Such career and personnel development plans shall include provisions on merit promotion, performance evaluation, in-service training including overseas and local scholarship and training grants , job rotation, suggestions and award incentive system, and such other provisions for employees health, welfare, counseling, recreation and similar services. (Sec. 31, Revised Administrative Code on Civil Service)

In line with its mandate and in cognizance of its vision of becoming Asias Leading Center of Excellence for Strategic Human Resource and Organizational Development by 2030, the Civil Service Commission (CSC) designed an Agency Strategic Human Resource (HR) Toolkit anchored on Civil Service Law and Rules to serve as guide in developing the Agency Strategic HR Plan.

WHAT IS THE AGENCY STRATEGIC HR PLAN?

The Agency Strategic HR Plan is a Human Resource roadmap which defines or provides direction for the Agency in the development and implementation of programs that are aligned with the Agency Strategic Plan of government agencies or Executive-Legislative Agenda or Annual Investment Plan for LGUs to ensure high employee performance and organizational productivity. As such, essential elements are focused on the acquisition, development, retention, and proper management of HR as well as addressing gaps and proposing interventions. It is aimed at capturing the people element of what an agency is hoping to achieve in the medium to long term, ensuring that: it has the right people in place; it has the right mix of

skills; employees display the right attitudes and behaviors; and employees are developed in the right way with enabling mechanisms and appropriate strategies.



HOW WILL THE AGENCY BENEFIT? If a Strategic HR Plan is in place, the agency will be able to equip employees to effectively accomplish the Agencys programs, projects, and flagship priorities. In the long run, the organization will boast of a contented and motivated workforce that succeeds in their work endeavors and reaches greater fulfillment and competitive advantage in their career; greater work efficiency and productivity since knowledge, skills and attitudes are channeled in the right place; HR systems that are easier to utilize, manage, monitor as well as useful in the Agencys future endeavors (e.g. fulfillment of requirements for the accreditation of agencies, assessment of new programs and activities, etc.); highly satisfied Offices that accomplish their plans; higher benefits and rewards as a result of efficiency; heightened Agency integrity for successfully providing the services it is mandated to deliver; and very satisfied public/clientele who reap the full rewards of efficient government service. The illustration below provides an overview on where the Agency Strategic HR Plan lies on the entire Agencys scheme of things from its mission and vision up to its realization of goal which is client satisfaction.

The Agency Strategic Plan serves as the basic reference point for an HR Plan. The success in crafting an Agency Strategic HR Plan depends on the commitment, readiness and enthusiasm of the Agency and its key players as well as sufficient knowledge on the important elements to consider in its development and implementation. These considerations along with how to go about it will be discussed fully and in detail in the succeeding chapters.

Mission, V ision, Strategies

Organizational S tructure

6 Steps in S trategic HR P lanning Process

Agency Strategic HR Plan

Organizationally F it Agency

Effective HR System

Efficient and Productive HR

Better Health and W ellness Programs

IMPROVED

PUBLIC SERVICE

DELIVERY

Government Agency

Mission, V ision, Strategies

Organizational S tructure

6 Steps in S trategic HR P lanning Process

Agency Strategic HR Plan

Organizationally F it Agency

Effective HR System

Efficient and Productive HR

Better Health and W ellness Programs

IMPROVED

PUBLIC SERVICE

DELIVERY

Government Agency



Chapter 2:

GETTING STARTED:

Essential Elements in Developing the Strategic HR Plan

So you have to force yourself out of a comfort zone and really try to figure out what are the key ingredients, the key skill sets, the key perspectives that are necessary, and then figure out a way to attract the very best people to fill those particular roles.

~Steve Case, co-founder and former chief executive officer and chairman of America Online (AOL)

The requisites in developing the Agency Strategic Plan are as follows:

1. Organizational Profile; 2. Agency Strategic Plan or Roadmap; and 3. Key Players

Organizational Profile A study of the entire agency, and the key challenges it faces. This includes the Agencys Vision, Mission, Core Values, and Organizational Statement. Agency Strategic Plan The Agency's defined strategy and direction, programs and projects in pursuing its goals, as well as in making decisions on allocating its resources (i.e. time, money, human resources, and materials). The Agency Strategic Plan is vital since it provides directions in the pursuit of Agency goals and objectives. It ensures that efforts are not wasted on programs not related to the thrust and mandate of the Agency. Key Players

The Key Players have strategic roles and responsibilities in the development and implementation of the agency strategic HR Plan. They are the:

1. Agency HR Champion; 2. HR Planning Team; and 3. HRM Office.

An official directive should be issued specifically designating the key players and defining their roles, as follows:

Agency HR Champion

HR Planning Team HRM Office

Criteria

Preferably the highest official in-charge of HR in the agency with a track record in HR transformation and organizational development

Comprises the following:

Heads of offices of: - HR/Personnel - Planning - Admin/Finance

Other Office Representatives

Employees Association Representative

A group of trained and experienced HRMPs from the Agencys Human Resource Management Office



Agency HR Champion

HR Planning Team HRM Office

Each member must be knowledgeable of the various functions of the office he/she represents.

Roles Champions the value of the HR Plan in the organization and influences its HR transformation Provides advice in line with agency strategic direction and development Coaches the HR Planning Team in the development, promotion and eventual implementation of the Strategic HR Plan. Leads in the advancement of the HR Plan

Develops the HR Plan and ensures its alignment with the Agency Strategic Plan/ Executive-Legislative Agenda/Annual Investment Plan. Ensures that processes are followed, activities are done as scheduled, changes/agreements are followed as discussed, and milestones are achieved. Advocates the development, promotion and eventual implementation of the Strategic HR Plan.

As Resource Person, provides relevant information and appropriate technical assistance in the development, administration and evaluation of HR profiling, capacity building, employee welfare and HR systems and other related HR initiatives.

Ensures continuous review, assessment, and fine-tuning of the HR Plan

Assists in the development of the necessary HRMD functions for the implementation of the plan Promotes the essential features of the HR Plan to all levels in the organizational hierarchy. Ensures implementation of the HR Plan Maintains and regularly updates Agency HR Inventory for reference purposes

Coordinates and receives direction from the Champion and HR Planning Team in the development and implementation of interventions.

As Facilitator: ensures that the HR interventions defined in the Plan are being pursued.

As Monitor: tracks the progress of the activities in providing the HR interventions and reports to the head of Agency the status of Plan implementation as well as its percentage of success implementation.

As Coordinator: linkages, networks and collaborates with all departments and units in the provision of HR support and assistance in the implementation of HR interventions.

As HR partner and ally of the Civil Service Commission: ensures the judicious implementation of Civil Service Law and Rules in the execution of the HR Plan



Chapter 3:

STRATEGIC HR PLANNING PROCESS: Procedural Guidelines in the Development of a Strategic HR Plan

The journey of a thousand miles begins in a single stepin the right direction. (Ms. Tess Tolosa HR consultant, taking off from a Chinese proverb)

Strategic HR Planning Process entails six (6) major steps, as follows:

Step 1 Organizational Profiling Step 2 Competency Mapping Step 3 HR Systems Check Step 4 Prioritizing Gaps and Proposing Interventions Step 5 Instituting a Monitoring and Evaluation Framework Step 6 Communicating the Strategic HR Plan

Step 1 Organizational Profiling

Organization profile contains the following, but not limited to:

a) Agencys vision, mission, and value statements; b) Strategies in the form of measurable goals, and objectives with reference to

Executive/Legislative Agenda or Annual Investment Plan for LGUs, Strategic Plan or Agency PGS Scorecard for other agencies; and

c) Human resources (number, issues, quality and role in the organization). Organizational profiling is done by the following actions and outputs:

1. Review of Vision, Mission and Strategic Objectives

The Vision describes where the organization is headed and what it intends to be. Mission is the reason for the Agencys existence and provides the best rationale for the Agencys Strategic Plan. These principles are then supported by the Agencys corporate culture or Value Statements which define how people want to behave with each other in the organization... are statements about how the organization will value customers, suppliers, and the internal community... [and] describe actions which are the living enactment of the fundamental values held by most individuals within the organization (Adapted from Susan M. Heathfield, About.com Build a Strategic Framework: Mission Statement, Vision, Values ...).



The following is a sample of the CSCs enhanced Vision, Mission, Values Statement and Agency Strategic Priorities lifted from the five-year CSC Roadmap (attached under Annex B).

Figure 3 CSC Vision, Mission, Values Statement and Strategic Priorities

In mapping out the Agency Strategic Priorities (3-5 years depending on the Agency Plan) using Template A as shown in the sample figure below, the following activities will be

undertaken:

List down the programs, projects and activities of the Agency according to priority;

Determine the deliverables/performance indicators; and Identify the department/office responsible for its completion.

Required Jobs

(HR Need) Actual Jobs

(Existing HR Level) Agency Strategic Priorities

Programs, Projects, Activities

Timeframe

Lead Office

Budget

Job Job

Description Competencies No. Job

Job Description

Competencies No.

I. Developing Credible and Competent Civil Servants

A. Human Resource Development

1. Strategic HR Plan

2. Master Training for Trainers

Sept 2010

April to June 20111

HRDO

2. Conduct of HR Inventory

CSC VISION:

For 2015: A model of excellence in the service of the Filipino People. For 2030: Asias Leading Center of Excellence for Strategic Human Resource and

Organizational Development.

CSC MISSION:

We, as the central human resource institution and as adviser to the President on personnel management of the Philippine Government, exist to be the forerunner in:

Upholding merit, justice and fairness Building competence, expertise and character Ensuring delivery of quality public services and products Institutionalizing workplace harmony and wellness Fostering partnership and collaboration

VALUES:

Inspired by the Filipino dignity and the unique values of Pagmamalasakit, Bayanihan and Pagmamahal sa Diyos at Bayan We Commit -

Integrity in our Decisions Transparency and Accountability in our Actions Respect in our Relationships Efficiency and Excellence in our Services

STRATEGIC PRIORITIES:

I - Developing Competent and Credible Civil Servants II - Exemplifying Integrity and Excellence in Public Service III - Cultivating Harmony, Morale and Wellness in the Workplace IV - Effective and Efficient Performance of Quasi-Judicial Functions V - Building Partnerships and Strengthening Linkages VI - Managing Support Mechanisms



An HR Inventory is necessary to identify the current capability and skills of employees, provide information on what the employees can do, and identify the current or future threat/s to the Agencys ability to perform. In the absence of an existing baseline data of the HR complement of the Agency, the service profile or 201 file of employees may be utilized. Updating of employee Personal Data Sheet (PDS) is required in order to acquire the information.

Sample Templates B1 and B2 found in Annex A may be used to generate information in coming up with an HR inventory of the Agency.

Template B1 provides extensive information of Agencys personnel complement. The information gathered will be grouped according to status of employment (as defined in MC 40, s. 1998), and levels of positions (as enumerated in the Omnibus Rules Implementing Book V of EO 292) and remuneration (using the latest NBC and LBC). Template B2 is a summary of the number of personnel in various categories (i.e. employees Age, Educational Attainment and Length of Service in the Current Position and in the Government, Employment Status, and other pertinent information that may be deemed appropriate to generate data from the HR Inventory.)

Step 2 Competency Mapping



3. Determine Job Requirements

The key goal in HR planning is to get the right number of people with the right skills, experience/s and competencies in the right jobs at the right time at the right cost. This will require determining the right job requirements for the Agencys strategic priorities. After accomplishing Columns 1, 2, 3, 4, and 5 of Template A, the head of the lead office of each program, project or activity will identify the following:

a) Job - Required key positions to produce the identified deliverables; b) Job Description - Duties and responsibilities; c) Competencies - knowledge, skills and attitudes; and d) Number of employees. Agency will be guided by the sample below:

Required Jobs (HR Need)

Actual Jobs (Existing HR Level) Agency

Strategic Priorities

Programs, Projects, Activities

Time frame

Lead Office

Budget

Job Job


Job Description

Competencies

No.

HRMO V

Review, evaluate and formulate guidelines on HR Systems and Interventions

Analytical thinking

Technical writing

Achievement Orientation

Development of People

1

HRMO III

Conduct of Training Needs Analysis

Research

Teamwork & collaboration

2


A. Human Resource Development

3. Strategic HR Plan

4. Master Training for Trainers

Sept 2010

April to June 20111

HRDO

IT Specialist

Develop a Human Resource Management Information System

Programming

Database management

Technical support

Computer Literacy, Operations and Maintenance

2

4. Conduct Job Analysis

The head of the lead office will identify the actual people involved or to be involved in each program or project assigned to their office. These employees will be the respondents to the job analysis that will be conducted. The Agency may adopt the Job Analysis Questionnaire (Annex C) or design other forms or questionnaire appropriate

to the Agency. Actual functions, specific tasks, duties and competencies of employees relative to their involvement to the identified program, project and activities will be culled out from the identified respondents. (For a more comprehensive job analysis, all the employees in the Agency may be asked to answer the questionnaire.)



Data will be consolidated after all the questionnaires have been accomplished which will appear in Template A as shown below.


Actual Jobs (Existing HR Level)

Agency Strategic Priorities

Program, Projects, Activities

Timeframe

Lead Office

Budget

Job Job


Job Description

Competencies No.

HRMO V

Review, evaluate and formulate guidelines on HR Systems and Interventions

Analytical thinking

Technical writing

Achievement Orientation

Development of People

1

HRMO IV (Designated HRMO V)

Monitor and assess impact of HR Systems to employees

Planning and organizing work

Delegating

Commitment to the job

1

HRMO III

Conduct of Training Needs Analysis

Research

Teamwork & collaboration

2 HRMO III

Conduct Sports, Recreation and Health and Wellness Activities

Coordination - operations

Networking

Teamwork and collaboration

1


A. Human Resource Development 1. Strategic

HR Plan 2. Master

Training for Trainers

Sept 2010

April to June 20111

HRDO

IT Specialist

Develop a Human Resource Management Information System

Programming

Database management

Technical support

Computer Literacy, Operations and Maintenance

2 Admin Asst VI

Update 201 file

Data collection

Computer Literacy (Excel)

1

5. Identify HR Competencies

From the required and actual competencies identified as reflected in Template A, a competency-based job description or a list of workforce competencies and their operational definition will be developed, as shown in the sample Template C1 below:

Level Occupational Grouping

Competencies/Operational Definition

Competency Level

Usage

First Level

e.g. Human Resource Management Service

1. Records Keeping ability to establish a system of procedure in recording and safekeeping documents for ease in locating and retrieving records.

2. Supply

Custodianship ability to plan supply requirements, prepare necessary documents for procurement and conduct of periodic inventory.

3. Computer Literacy

to be able to operate and use MS Office programs especially Word and Excel.

Competent

Competent

Proficient

All across Department

Second Level


1. Training Program Development ability to formulate training objectives and develop a need-based training design for specific trainees

2. Training Program

Competent

Developing

HRM Department





Competency Level

Usage

Management ability to manage training programs, facilitating and managing training sessions utilizing various training methodologies and employing Adult Learning Principles and Processes (ALPP)

Executive Managerial


1. Knowledge Management ability gather, organize, share and analyze its knowledge in terms of resources, documents and people skills.

2. Financial Risk Management ability to identify and address all types of risk, establish support and control mechanisms for dealing with it, and set the course for the risk management team in terms of its policies and objectives.

Expert

Expert

All Across Department

Having identified the job requirement and the competencies needed to perform the job required of an employee, the required versus the current HR competencies will be plotted using Template C1.

The attached competency inventory and assessment tool in Annex E can be a helpful

guide in identifying the Agencys human resource competencies and its operational definition and competency level. However, other competency inventory guides may also be used. In doing so, the following factors will be taken into consideration:

number of people required to have these competencies;

number of people who currently have these competencies; and

reasons (factual and objective) for not having the required competencies. Using Templates A, B1 and B2, the above data will appear in the sample accomplished Template C2 below.

Competencies

Required Current

If yes, Level

Occupational Grouping

Competency Level Quantity Level

How many?

If none, why?

Limited 3

Beginner 5 First Level

Human Resource Management Service

Records Keeping

Competent 15

Competent 1

Second Level


Training Program Development

Competent 5

No hires and competition with private sector

Developing 2 Executive Managerial


Knowledge Management

Expert 5 Competent 1

6. Conduct Gap Analysis



After identifying required and current HR competencies of the Agency, gaps will surface. Possible recommendations for improvement will be determined to bridge the gaps.

Below is a sample of the results of the Competency Gap Analysis.

Competency Gap Analysis

First Level

There are only nine (9) first level employees who have the competency on records keeping. Of the 9, only 1 has the competency level of competent. Five (5) of them have basic knowledge while the three (3) have minimal knowledge on records keeping. No Training and Development Programs in place to enhance skills and knowledge of First Level employees.

Second Level

There are no competent personnel in the Administrative Service who are knowledgeable and competent in Information Technology Development. The current market trend, high demand and strong job competition with the private sector prevents the Agency from recruiting personnel with this skill.


There are executives who still lack competency on Knowledge Management because the Agency has not allocated budget for Executive Development Programs. Also, there are no Career Pathing and Succession Planning Programs in place to provide development opportunities for second level employees to advance in their career and acquire managerial skills.

7. Identify and Rank HR Issues and Concerns

After going through the entire process, HR issues and concerns will be identified. These issues may be captured by reviewing the performance evaluation results of the employees in the Agency or through the Journals which Supervisors maintain to monitor subordinates performance, and to record critical incidents and/or avert any untoward incident or address constraints and challenges, if any. Likewise, it can be viewed through personnel records such as employee dismissals, early retirements, dissatisfaction of varying kinds, etc. Note that the focus is on the people issues that affect the implementation of the Agency Strategic Priorities as they relate to the HR Plan. Feedback from employees may also be gathered through a workshop or survey using Annex D Supervisors Observation Checklist which describes job performance areas that indicate employee issues, and signals the action the Agency should take. Similar tools that fit the Agency may be devised. From the list of answers gathered, the most common and top five (5) priority issues that need to be addressed through appropriate HR interventions and development strategies will be identified using Template E.



Step 3 HR Systems Check

Taking off from the results of Gap Analysis and the top five (5) people issues, HR Systems should be looked into whether they exist and are operational. This process will help in formulating the appropriate interventions, as shown in the sample template below (Template F).

Present HR Actions HR Systems

Operational (in all aspects)

Non-Operational (in what aspect), Why?

Absent Why?

Recruitment Qualification Standards

Recruitment System

Personnel Selection Board

Promotion Merit Promotion Plan

Career Pathing Program No model system in place

Succession Planning Not practiced in Agency culture

Retention Performance Management System

Still setting up a PMS

Career Pathing Program No model system in place

Training and Development Budget Constraints

Succession Planning Not practiced in Agency culture

Employee Welfare Program

Health and Wellness

Rewards and Recognition

Program for Rewards and Incentives on Service Excellence (PRAISE)

Personnel Relations

Grievance Machinery

Retirement Pre-retirement Program No identified office to manage the program

People Issues e.g.

Lack of capacity

Low morale

Frequent absenteeism / tardiness

Fast turnover of employees



Employee Health and Wellness Assessment

An assessment of Employees Health and Wellness is indispensable in HR Planning. A healthy employee predicates good performance and optimum productivity. Reference is made to CSC MC No. 30, s. 1994 (Checklist of Reasonable Working Conditions in the Public Sector) and other CSC Issuances on Health and Wellness should be used as basic references. Attached Template G provides a sample checklist of such programs and facilities, for reference.

Step 4 Prioritizing Gaps and Proposing Interventions

Building on data gathered on related HR gaps (e.g. low personnel, job and competency complement, non-operational or absence of certain HR systems, poor or absence of wellness programs/services and facilities) and its corresponding HR interventions (learning and development interventions, staffing and placement strategies, job enlargement/job enrichment, health and wellness programs, HR mechanisms, and/or other interventions), decision and agreement will be made as to which of these interventions, HR actions, systems and mechanisms will have to be pursued. These will be examined in view of their importance to the Agencys organizational goals, realities, and constraints. Identified needs will be determined if they are real, if they are worth addressing, and will be specified according to their importance and urgency. HR gaps will be prioritized and corresponding interventions determined using Template H.

This will be clustered according to 1) Organization; 2) HR Competency; 3) HR Systems; 4) Health and Wellness Programs. A sample action plan is shown below:

Organization:

Prioritized Gaps

Targets Deliverables Expected Benefits

Resource Requirement/Budg

et

Period

Guiding

Laws/ Policies

Absence of IT

Specialist

Train employees with potential IT skills

Course on Specific

Programming Language

Development of Human Resource Management

Information System

Training Fee

2011-2012

EO 292

HR Competency:



Prioritized Gaps


Resources Needed

Period

Guiding

Laws/ Policies

Knowledge Management

Training, Executive Coaching

E-Learning Face to Face

Efficient Organizational Data Management

Training Fee

2011 - 2012

EO 292

HR Systems:

Prioritized Gaps


Resources Needed

Period Guiding Laws/

Policies

Career Pathing and

Succession Planning

Individual HR Plan vis--vis Agency

HR Plan

Career Coaching/ Counseling

Public Service Commitment

Supervisor and Supervisees manhours

2011 2015

EO 292

NOTE: Guidelines for three HR Systems (Career Pathing, Succesion Planning and Pre-retirement

Programs) have been developed for the Agency (attached under Annex F, G & H). Should any or all of these three are present, existing systems may also be revisited or adopted existing systems, instead.

Health and Wellness:

Prioritized Gaps


Resources Needed

Period Guiding Laws/ Policies

No program on emotional well-

being

Counseling programs

Counseling sessions with concerned employees

Promotion of office harmony

Professional Counselors

2011 2015

EO 292

Figure 16 Sample Interventions

Step 5 Instituting a Monitoring and Evaluation Mechanism

In the previous activities, HR gaps (Organization, HR competency, and HR Systems), and propose HR interventions to address the gaps were identified and prioritized. At this point, a Monitoring and Evaluation Mechanism will be used in assessing the progress of the proposed HR interventions in line with the expected results. This will be a comprehensive appraisal that looks at the long-term impacts of the propositions, and exposes what worked, what did not, and what should be done differently in future endeavors.



One model that may be used to monitor and evaluate the status and relevance of the proposed HR Plan is shown in Template I). Agencies are, however, encouraged to use

different frameworks that will fit the nature and demands of the particular Agency. The status of Plan implementation as well as its percentage of success should be reported by the HR Office to the Head of Agency.

Impact: Transformed Agency HR as a Model of Excellence in Public Service

Component 1 Learning & Development

Component 2 Health & Wellness

Component 3 HR Mechanism/s

Outcome/s Example: increased capacity in performance management

Example: Enhanced Physical, Mental, Social and Emotional well being of Employees

Example: Fully Functional and Effective Personnel Mechanisms

Output/s Example: Policy guidelines in capacity building of employees

Example: Action Plan for number of programs for Physical and Mental Fitness, Emotional Stability and Social Development

Example: Implementation of HR Mechanisms

Activity/ies (Input/s)

Example: Provide policy in conducting capacity building programs

Example:

Conduct Physical and Mental Fitness programs

Provide counselling services

Conduct team-building activities

Example: Orient employees on HR mechanisms

Step 6 Communicating the Strategic HR Plan



The final step of the planning process is to strategize on how to communicate most efficiently and effectively the right information to the right people at the right time. It will help in ensuring that all employees, internal and external clients of the Agency have the information they need to be able to play their expected role as well as respond accordingly, relative to the Strategic HR Plan implementation. Below are the suggested elements which may be considered in crafting the communication plan:

Goal Target Audience

Objectives Medium Desired Results Timeline Lead Office

To effectively and efficiently communicate the Agency Strategic HR Plan to all officials and employees of the organization and its stakeholders. To prepare the organization on the impending organizational change and personnel movements within the organization

Internal Management

Department

Heads

Employees

Association

Rank and

File

employees

Contractual

and Job

Order

employees

External: Development

Partners

Clients

media

To provide information and awareness about the Agency Strategic HR Plan;

To create transparency in HR management and development;

To gain support from decision and policy makers, and stakeholders in funding Agency programs, projects, and activities

Memorandum Circular

Press Release

Briefing Information

Advisories Web pop-up Flyers General

Assembly Consultation

Meetings General

Orientation on Change Management

Status Reports

High level of awareness on the Agency Strategic HR Plan

Better appreciation of the HR management and development program

Funding for capacity development

Strategic mobilization of Human and financial resources

Acceptance of and support for the implementation of the Agency Strategic HR Plan

1 month to 3

months

HRM Office

From what was accomplished, human resource planning becomes closely tied to the needs and strategies of the Agency. This will be the thread that ties together all other human resource activities and integrates them with the rest of the organization.



The final challenge in human resource planning is balancing current with future organizational and employee needs. Achieving this balancing act depends on whether employees are currently at the right place doing the right things with the flexibility to adapt to different activities when organizational change is needed. Proposed discussion points of key players include the following:

Alignment of HR Plan to the Agency Strategic Plan Agency Heads Commitment to fiscal resource mobilization Impact on and changes to HR policies, practices and systems Individual Staff contributions to HR Plan Implementation Support to the Staff if there are changes in HR policies Meeting the Challenge, Shaping Future HR Profile

---------- o ----------



REFERENCES

1. Omnibus Rules Implementing Book V of Executive Order No. 292 and Other Pertinent Civil Service Laws

2. CSC MC 40, s. 1998 (Revised Omnibus Rules on Appointments and Other

Personnel Actions) 3. CSC MC No. 30, s. 1994 (Checklist of Reasonable Working Conditions in the

Public Sector) 4. Philippine Provincial Roads Management Facility (PRMF), Human Resource

Management and Development Planning Resource Pack, assisted by the Australian Government Aid Program.

5. Organizational Behavior, 5

th edition, Hellriegel et. al.

6. Organizations Behavior, Structure, Processes, 5

th Edition, James L. Gibson, et. al.

7. Personnel Management in the 21

st Century, 7

th Edition, Perfecto S. Sison

8. Job Analysis Questionnaire designed by the Personnel Policies and Standards

Office, CSC 9. http://humanresources.about.com/cs/strategicplanning1/a/strategicplan_3.htm

10. http://www.workinfo.com/free/Downloads/176.htm

11. http://www.articlesbase.com/human-resources-articles/job-analysis-999561.html

12. http://www.wisegeek.com/what-is-competency-mapping.htm

13. http://www.pmsolutions.com/uploads/pdfs/competency_gap.pdf

14. http://commdev.org/section/_commdev_practice/monitoring_and_evaluation

15. http://web.mit.edu/urbanupgrading/upgrading/issues-tools/tools/monitoring-

eval.html

16. http://www.suite101.com/content/writing-a-communications-plan-a102612 17. http://www.hieran.com/comet/howto.html

18. http://www.businessdictionary.com

19. http://www.who.int/ncd/vision2020_actionplan/documents/LFAUNDP.pdf

20. http://www.jiscinfonet.ac.uk/InfoKits/project-management/InfoKits/infokit-related-

files/logical-framework-information

21. http://www.gdrc.org/ngo/logical-fa.pdf



GLOSSARY / ACRONYMS Action Plan A series of actions, tasks or steps designed to achieve an objective or goal.

Attitude Predisposition or a tendency to respond positively or negatively towards a

certain idea, object, person, or situation. Attitude influences an individual's choice of action, and responses to challenges, incentives, and rewards.

Baseline Data Initial collection of data which serves as a basis for comparison with the subsequently acquired data.

Capability A skill which an employee has learnt and which can be applied to their work.

Career Pathing An HR system that defines the progress of an employees work life in the agency from entry to exit.

Casual Issued only for essential and necessary services where there are not enough regular staff to meet the demands of the service.

Communication Plan A written document that explains how to convey the right message, from the right communicator, to the right audience, through the right channel, at the right time.

Competency Proficiency of an employee to efficiently perform his/her job. It encompasses a combination of knowledge, skills and attitude utilized to improve performance.

Competency Mapping Process of identifying key competencies for an organization and/or job and incorporating those competencies throughout the various HR mechanisms (e.g. recruitment, training, performance appraisal, career pathing, etc.) of the organization.

Competency Model/Inventory An effective tool for managing your Agencys most important asset. It is the set of skills and behaviors needed for excellent performance in a specific role. It provides and objective foundation for: selection and recruitment, performance appraisal, training and development, talent management and succession planning.

Contractual Issued to a person who shall undertake a specific work or job for a limited period not to exceed one year. The appointing authority shall indicate the inclusive period covered by the appointment for purposes of crediting services.

Co-terminous Issued to a person whose entrance and continuity in the service is based on the trust and confidence of the appointing authority or that which is subject to his/her pleasure or tenure or limited by the duration of a project or subject to the availability of funds or issued for a position which is co-existent with the appointee or as provided by law.

Deliverable Report or item that must be completed and delivered under the terms of an agreement.

Detail A movement of an employee from one department or agency to another which is temporary in nature, which does not involve a reduction in rank, status or salary and does not require the issuance of another appointment.

Executive Level Refers to positions in the government performing administrative or managerial functions and authority.

First Level The first level shall include clerical, trades, crafts and custodial service positions which involve non-professional or sub-professional work in a non-supervisory or supervisory capacity requiring less than four years of collegiate studies.



Gap Analysis Compares the required competencies in achieving the objectives of the Agencys Strategic Plan vis--vis the present employees current competencies.

Goal Describes the developmental benefits which the respective target groups can expect to gain from the program or the project.

HR Champion A Senior Executive in the agency with a passion for Human Resources, who can influence HR transformation, encourage HR Development and is willing to support the cause of the HRM Practitioner and HR Planning Team.

HR Intervention Human resource activities such as workforce planning, recruitment, selection, and staff development and performance management to the specific needs of the organization.

HR Inventory Inventory of skills of human resources currently employed in the organization. It tells management what individual employees can do. The profile of the human resource inventory can provide information for identifying current or future threats to the organization's ability to perform.

HR Planning Team Technical Working Group that will manage the development of the Agency Strategic HR Plan. The team will also support the processes and ensures that activities are done as scheduled, changes/agreements discussed are followed, and milestones are achieved.

Human Resource (HR) Most crucial resource that creates the largest and longest lasting advantage for an organization. It resides in the knowledge, skills, and motivation of people; is the least mobile of the four factors of production, and has high potentials for learning and growing better with experience which no other resource can.

Human Resource Management Practitioner (HRMP)

The spinner and weaver of all activities laid out in the Agencys Strategic Plan so much so that without his or her intervention and influence the agencys strategic objectives would not be achieved.

Inputs / Activities Measures/tasks carried out by the project/program in order to achieve and obtain the outputs/results (actions).

Job Analysis Detailed examination of the tasks that make up a job, conditions under which they are performed, and job requirements in terms of aptitudes, attitudes, knowledge, skills, and the physical condition of the employee.

Job Enlargement The expansion of a job by adding further tasks or responsibilities for better performance and greater workforce flexibility.

Job Enrichment Job enrichment adds new sources of job satisfaction by increasing the level of responsibility of the employee. It is a vertical restructuring method that gives the employee additional authority, autonomy, and control over the way the job is accomplished.

Job Order Issued to a person whose contract covers lump sum work or services such as janitorial, security or consultancy services where no employer-employee relationship exist. Job order covers piece of work or intermittent job of short duration not exceeding six months on a daily basis.

Knowledge Understanding acquired through learning. This refers to a body of information relevant to job performance. It is what people have to know to be able to perform a job, such as knowledge of policies and procedures for a recruitment process.

Means of Verification (MoV) Provides information where we should obtain the data necessary to prove the objectives defined by the indicator has been reached. Most of the information would be available from network reports, progress reports, survey reports and monitoring and evaluation reports.

Mission Statement Defines the fundamental purpose of an organization describing why it exists and what it does to achieve its Vision.



Monitoring and Evaluation Mechanism

A systematic and objective measurement of the results achieved by a project, a program or a policy, in order to assess its relevance, coherence, efficiency of its implementation, effectiveness, impact, and sustainability.

Occupational Grouping A series of professions/occupations in the same field/area.

Objectively Verifiable Indicators (OVI)

Shows the important characteristics of the objectives and the performance standard expected to be reached in terms of quantity, quality, time frame and location.

Organizational Profile A study of the entire agency, the key challenges it faces, and provide directions to the pursuit of the Agencys goals and aspirations. It includes the Agencys Vision, Mission, Core Values, Organizational Statement and Organizational Structure.

Organizational Structure Formal and informal framework which determines the manner and extent to which roles, power, and responsibilities are delegated, controlled, and coordinated, and how information flows between levels of management.

Outputs / Result Describes the goods and services, the direct deliverables which are contributed from the side of a project or program. They express the nature, scope and intensity of support or of the solution being sought.

People Issue Point of discussion or issue of employees that create interruptions, conflicts, stress and unproductive situations in the workplace.

Permanent Appointment Issued to a person who meets the requirements for the position to which he/she is appointed, including the appropriate eligibility prescribed, in accordance with the provisions of law, rules and standard promulgated thereof.

Pre-retirement Refers to guidelines and current pre-retirement programs of the government as well as available business opportunities or other productive options/pursuits which are intended to familiarize would-be retirees.

Purpose Describes the changes in behavior, structures or capacity of the target groups which directly result from the utilization of the deliverable outputs or results the program or project will be expected to yield.

Roadmap A detailed plan which provides guidelines in setting standards or determining a course of action toward a goal.

Second Level The second level shall include professional, technical and scientific positions which involve professional, technical and scientific work in a non-supervisory or supervisory capacity requiring at least four years of college work up to Division Chief level.

Skill Capability acquired through practice. It can be a financial skill such as budgeting, or a verbal skill such as making a presentation.

Strategic HR Plan Integrating human resource strategies and systems to achieve the overall vision, mission, strategies, and success of the organization while meeting the needs of employees and other stakeholders.

Strategic Objectives/ Goals/Priorities

Broadly defined targets that an organization must achieve over the period of the strategic plan (e.g. over the next 3 or 5 year).

Strategic Plan Organization's defined strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.

Substitute Appointment Issued when the regular incumbent of a position is temporarily unable to perform the duties of his/her position, as when he is on leave of absence or is absent without official leave or is under suspension or is on scholarship grant or is on secondment. This is good only until the return of the incumbent.

Succession Planning A systematic approach that enables an organization to identify talented employees and provide development opportunities to fill key or critical organizational positions.



Table of Organization An instrument which provides a visual reference to the Organizational

Structure of an agency and its breakdown by division, sections & units.

Target Audience Specific group of people, identified as the intended recipient of a message.

Temporary Appointment Issued to a person who meets the education, experience and training requirements for the position to which he is appointed, except for the appropriate eligibility but only in the absence of a qualified eligible actually available.

Value Statement Defines the desired and shared values on the organization's culture and priorities and provide a framework in which decisions are made.

Vision Statement Defines the desired or intended future state of an organization in terms of its fundamental objective and/or strategic direction.



ANNEX A The Agency HR Strategic Plan Template

This template will serve as the Agencys form or worksheet in crafting the Agencys Strategic Plan.



Organizational Profile A. Overview of the ( ) Name of Agency

1. Vision Statement

2. Mission Statement

3. Value Statement

4. Strategic Objectives (as defined in the Agency Strategic Plan)

5. Organizational Structure

(You may attach the Agencys table of organization, hierarchy of positions, and staffing pattern in this section and in the succeeding pages.)



TEMPLATE A:

Agency Strategies and Priorities, Required and Current Profile


Actual Jobs (Existing HR Level) Agency

Strategic Priorities

Programs,

Projects, Activities

Timeframe

Lead Office Bu

dget Job

Job Description

Competencies

No.

Job

Job Description

Competencies

No.



TEMPLATE B1:

HR INVENTORY (As of __________________, 2011)

Level First Level

(Sub-professional) Second Level (Professional)

Executive

Appointive Non Supervisory Supervisory

CES/3rd Level Non-CES Filled

Filled Filled Filled Filled Elective

Status of Employment

Position Title Salary Grade Step Salary

Authorized

F M Authorized

F M Authorized

F M Authorized

F M Authorized

F M F M

Permanent

Permanent (on leave with substitute)

Temporary

Substitute

Co-terminous

Other Status of Employment Detailed Employees

Contractual Casual Job Order Entry Exit

F M F M F M F M F M

(This form may be expanded to accommodate more positions. Use additional sheets if necessary)



TEMPLATE B2:

HR PROFILE (As of __________________, 2011)

Age

Number Age Range

Male Female Total

21 35 years old

36 45

46 55

56 65

Grand Total

Highest Educational Attainment

Number Educational Attainment

Male Female Total

Elementary Graduate

High School Graduate

Vocational Course Completion

Bachelors Degree

Masteral Degree

Doctoral Degree

Grand Total

Field of Expertise

Number Subject Matter/Specialization

Male Female Total

Governance and Public Policy

Public Administration

Human Resource Management

Others

No. of Years in Current Position

Number Years in Current Position

Male Female Total

1 10 years

11 20

21 30

31 40

40 and above

Grand Total

No. of Years in Public Service

Number Years in Public Service

Male Female Total

1 10 years

11 20

21 30

31 40

40 and above

Grand Total



Employment Status

Number Status

Male Female Total

Permanent

Temporary

Elective

Co-terminous

Contractual

Casual

Job Order

Consultant

Grand Total

Levels of Position

Number Level

Male Female Total

1st Level

2nd Level


CES

Non-CES

Elective

Grand Total

Salary Grade

Number SG

Male Female Total

1

2

3

31

Grand Total

Others



TEMPLATE C1:

AGENCY COMPETENCY MODEL



Competency Level

Usage



TEMPLATE C2:

COMPETENCY MAPPING

Competencies

Required Current

If yes, Level

Occupational Grouping

Competency Level Quantity Level

How many?

If none, why?



TEMPLATE D:

COMPETENCY GAP ANALYSIS

Gap analysis compares the required competencies in achieving the objectives of the Agencys Strategic Plan vis--vis the present employees current competencies.

First Level

Second Level


(Use Additional Sheets if necessary)



TEMPLATE E:

PEOPLE ISSUES

Top Five Issues:

1.

2.

3.

4.

5.

Most Common Issues:



TEMPLATE F:

HR SYSTEMS CHECK

Present

HR Actions HR Systems

Operational (in all aspects)

Non-Operational (in what aspect), Why?

Absent Why?

Qualification Standards

Recruitment System Recruitment

Personnel Selection Board

Merit Promotion Plan

Career Pathing Program Promotion

Succession Planning

Performance Management System

Career Pathing Program

Training and Development

Succession Planning

Retention

Employee Welfare Program

Rewards and Recognition

Program for Rewards and Incentives on Service Excellence (PRAISE)

Personnel Relations

Grievance Machinery

Retirement Pre-retirement Program



TEMPLATE G:

EMPLOYEE HEALTH AND WELLNESS ASSESSMENT

Assessment of the total well-being of employees in the agency. Such has the attributes of physical and mental fitness as well as emotional, social, financial, and spiritual well-being.

Present Absent Health & Wellness Program

Operational Non-Operational,

Why? Why?

Physical

Physical Fitness Program

No formal program in place but employees are allowed to engage in such activities during their free time

Strict No Smoking within office premises Policy

Some smoking areas are designated

Annual Complete Medical Check-up

Mental Forum

Discussion, Brown Bag

Available only during formal project related meetings

Thought for the Day / Trivia

Mind Games Not a priority

Emotional

Counseling Service

Group Therapy Huge volume of

work

Social Social Development

(e.g. office outing or excursion, periodic socials, social artistry choral, dance, poetry - team building)

Piknik sa Kalikasan (Lunch within Agency grounds with programme centered on an Agencys environmental or other theme)

No park grounds in Agency Premises

Outreach Program

Financial Financial Forum Not a priority Welfare Benefits

Livelihood Programs Not a priority

Spiritual Bible/Koran Studies Spiritual Forum Not a priority Mass/Ecumenical

Services



Present Absent Health & Wellness Program

Operational Non-Operational,

Why? Why?

Retreat / Recollections

Interested employees attend from events held by

other organizations

Other Religious Activities

Not a priority

Facilities:

Medical Clinic with Competent Staff

Dental Clinic with Competent Staff

Potable Water Supply Sanitary Employees

Canteen with Quality Food and Service

Separate, Clean and Hygienic Rest Rooms for Men and Women

Gym No available

space

Proper Office Ventilation

Proper lighting and emergency power, i.e. generator

Lack of budget

and space for generator

Library (complete library services)

Proper Waste Disposal and Segregation

Only Regular

Waste Disposal is available

Facilities for the Physically Challenged

Lack of budget for renovating structures for the Physically challenged

Ecumenical Chapel No available

space Fire Exits

Functional Safety Devices for Emergencies

Fire extinguishers needs to be refilled, and other safety devices require maintenance repair

Elevator Lack of budget

and space



TEMPLATE H:

PRIORITIZED GAPS AND PROPOSED INTERVENTIONS Organizational:

Prioritized Gaps


Resource Requirement


Policies

HR Competency:

Prioritized

Gaps Targets Deliverables Expected

Benefits Resource

Requirement Period Guiding

Laws/ Policies

HR Systems:

Prioritized Gaps


Resources Needed


Policies

Health and Wellness:

Prioritized

Gaps Targets Deliverables Expected

Benefits Resources Needed


Policies



TEMPLATE I:

MONITORING AND EVALUATION (M&E) MECHANISM

This is a critical and indispensable support mechanism of the Agency Strategic HR Plan. It shall be used to evaluate whether the Strategic HR Plan is contributing to the attainment of the objectives of the Agency.

Impact: Transformed Agency HR as a Model of Excellence in Public Service

Outcome/s

Output/s

Activity/ies (Input/s)



ANNEX B

The Philippine Civil Service Commission Road Map

Serves as the CSCs blueprint for its priority projects for the next 3-5 years.

These priority programs are then evaluated and adjusted to meet the current demands and thrusts in yearly Directorate Conferences



ANNEX C Job Analysis Questionnaire



JOB ANALYSIS QUESTIONNAIRE

This Job Analysis Questionnaire has been designed for the purpose of gathering information on the nature, duties, responsibilities and relationships of the different jobs in our Agency. Please note that it is the job that is being analyzed, not the employee occupying the position. You are requested to accomplish this form because more than anybody else, you know most about the work you do, how you do it, and under what conditions you do it. Kindly fill out this form as completely and accurately as possible. Thank you for your cooperation. A. POSITION IDENTIFICATION

Position Title: ____________________________ SG: _______ Step: _______

Level of Position: First Level

Second Level

Non-Supervisory

Supervisory

Executive

Appointive

CES / 3rd Level

Non-CES

Elective

Division: ________________________________________________________

Section/Unit: ____________________________________________________

Employment Status (Current Position): ________________________________

Designation, if any: _______________________________________________

No. of Years: ____ in Govt ____ in the Agency ____ in Current Position



B. DESCRIPTION OF RESPONSIBILITIES/DUTIES

1. Duties and Responsibilities List down the work performed on a regular basis. Arrange areas of responsibility by strategic priorities.

Strategic Priorities/

Core Functions

Programs/Projects/Activities

Duties and Responsibilities

Weight Allocation

(100%)

2. Special/Intervening Assignments Work performed occasionally which are not part of your regular/periodic functions (e.g. Membership to TWG, Committee, etc.). Indicate the time/effort spent on such assignment.

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________



C. COMPETENCY LIST

Accomplish the following form based on the competencies (Knowledge, Skills and Attitude / Behavior) needed to fulfill the functions of your job.

Required Competencies of the Job Current Competencies of the Job

A. KNOWLEDGE

B. SKILLS

C. ATTITUDE / BEHAVIOR

(Refer to your Agency Competency Model, if any or to the attached Annex E Sample Competency Mapping/Inventory, as guide)

D. CLARIFYING QUESTIONS

1. What training programs have you attended relevant to your current

position/designation?

2. What other areas of training do you need?

3. What hinders you from performing your job to the best of your ability?

Uncertainty on job duties and expectations Poor/lack of communication or guidelines for appropriate work behaviors

No feedback good or bad Work not appreciated Required to do more work than can reasonably be expected in a given time period

New system/technology in the workplace Random interruptions from phone calls, walk-in visits, supervisors demands

Unsafe work environment (e.g. confined space, noise pollution, exposure to unhealthy elements such as smoke or alcohol, etc.)

Please identify: ______________________________________ Others:______________________________________

______________________________________



4. If given a choice, what is your desired position in the Division/Unit?

5. What other knowledge and skills do you need to attain your desired position?

Name of Respondent: __________________________________

Age: ________ Gender: Male Female

Highest Educational Attainment: ____________________________

Signature: _____________________________________________

Date: _________________________________________________

Thank you for your cooperation



ANNEX D Supervisors Observation Checklist Checklist of job performance areas that indicate employee issues which

signals the Agency to take appropriate action.

This tool also provides a wealth of information in identifying people issues



Supervisors Observation Checklist Subordinates Name: ________________________________________________

Position/Designation: ________________________________________________

Department/Office: ________________________________________________

No of years: ____ in the position; ____ in the office; ____ in the agency

Directions: Check any of the following observations that apply to the employee

identified above. ABSENTEEISM AND TARDINESS

Repeated absences, particularly if they follow a pattern Frequent unscheduled short-term absences (with or without medical

explanation) Lateness at work; especially on Monday mornings; and/or returning from

Lunch Requesting to leave work early for various reasons Others (please specify) _______________________________________

ON-THE-JOB ABSENTEEISM

Continued absences from post more than job requires - "goofing off" Long coffee and lunch breaks Repeated undealt-with physical illness on the job (e.g. always suffering from

headache but do not drink medicines or consult doctor) Spends excessive amount of time on the telephone Leaving work area more than necessary (e.g., frequent trips to water fountain

and bathroom) Others (please specify) _______________________________________

LOW MORALE

Lack of enthusiasm to work Increasing number of errors in work Body language signals resignation, weakness, boredom, and disinterest Frequent complaints from the customers and colleagues Others (please specify) _______________________________________

LACK OF CAPACITY

Work requires greater effort Jobs takes more time Making bad decisions or using poor judgment Errors in written communication\ Others (please specify) _______________________________________

JOB INEFFICIENCY

Missed deadlines Unreliable, cannot be depended on Difficulty following instructions Complaints from customers Others (please specify) _______________________________________



STRESSED (feeling pressured)

Physical symptoms, such as headaches, upset stomach, change in appetite, exhaustion, heart attacks, etc.

Feeling worried, irritated, unable to cope and make decisions, being less creative, nail biting, excessive smoking and/or use of alcohol

Inability to sustain concentration, difficulty in thinking clearly and forgetfulness Lower job satisfaction, communication breakdown and a focus on

unproductive tasks Rapid emotional shifts; argumentative and confrontational Others (please specify) _______________________________________

BURNOUT (totally depleted of energy)

Loss of interest in and commitment to work Loss of confidence and diminished self-esteem Avoid clients/colleagues or limiting involvement/participation in group/team

work Loss of quality in the performance of the job, often work harder, but

accomplish less Feeling extremely tired and exhausted most mornings and become more

fatigued, tired, or worn out by the end of the day Others (please specify) _______________________________________

UNDERLOAD AND BOREDOM IN THE JOB

Switches over to work-related topics as soon as the boss or colleagues are around (as if doing something)

May come early in the morning and leave the workplace late, pretending to work long hours

The work is postponed to longer periods of time (procrastinating) Files are taken home without being worked on Make noise with the working material to appear to be busy Others (please specify) _______________________________________

POOR EMPLOYEE RELATIONSHIP

Blames others for problems Actively criticize the Agency and its policies Complaints from co-workers, supervisors, other staff Lying and exaggerating Unreasonable resentments Others (please specify) _______________________________________

RESISTANCE TO CHANGE

Grumbling and complaint in airing discomfort Passive refusal and covert action No follow-through to agreed upon next steps Lack of leadership or direction on initiative Others (please specify) _______________________________________

OTHER ISSUES (you may add other issues as you see fit in your Agency)

_______________________________________ _______________________________________ _______________________________________ _______________________________________

______________________________________ Date: _______________ Signature over Printed Name of Supervisor



ANNEX E Competency Model/Inventory

A sample Competency Inventory adapted from: Human Resource Management and Development Planning Resource Pack by the Philippine Provincial Roads

Management Facility (PRMF).

Agencies are encouraged to develop their customized competency inventories to reflect the needs and

requirements of their specific Agency requirements.



SAMPLE PERSONNEL AND COMPETENCY INVENTORY

AND ASSESSMENT TOOL Instruction: For each competency area listed in this inventory, assess yourself in terms of your proficiency level according to the description below (Current Competency Level). Use the guide questions provided. The outcome of this assessment is for training and development purpose alone and will not affect your performance nor your salary and benefits.

CURRENT COMPETENCY LEVEL (Proficiency level)

Guide Questions

1. Limited zero to minimal knowledge possessed of concepts in the competency area

Do you recognize the competency area? (if no, then you are probably at this level)

Have you practiced it? (if no, you are still at this level but if yes, proceed to next level)

2. Beginner basic knowledge and skills possessed / starting to apply competency area on his/her work/may not be consistent or regular/need guidance and reminders

Have you practiced it at least once? (if yes, you are at this level)

Do you do it well? Can you do it on your own? (if no, you are probably still at this level)

3. Developing working knowledge

and skills possessed and able to apply competency area on work with greater consistency/needs minimal guidance and reminders.

Have you practiced it more than once?

Do you do it well? Can you do it on your own or with minimal guidance from others?

4. Competent sufficient knowledge and skills/applies concepts and skills consistently and performs work on his/her own using the competency area to produce quality output.

Do you do it consistently and well? Have you practiced it more than two times without guidance from others? (if three times, you are at this level, if more than three, consider the next level)

5. Proficient advance knowledge and

skills/ applies competency area on his/her own consistently/ can innovate or enhance processes and outputs utilizing competency area/ is a role model; can guide others in the competency area.

Do you do it consistently and well? (practiced the area more than two times)

Can you be a role model in this competency area?

Can you teach/ guide other in the practice of the competency? Can you identify the strengths and areas for improvement of another in the practice of this area?

6. Expert extensive knowledge and skills/ innovates and enhances processes and outputs using the competency/ is a role model and can guide and teach others in the competency area in a very satisfying manner.

Can you innovate and create enhancements in the process?

Can you teach/guide others in innovating and creating enhancements in the practice of the competency area?

Also identify the level of importance of the competency to your job according to the Importance Scale provided.

IMPORTANCE (Importance and Frequency)

Low needed for job success / utilized 10-40% of the time

Moderate essential to job success difficult but not impossible to do the job without it/ utilized 41-60%

High critical to job success; impossible to do the job without it; utilized 61-90% of

the time.



ACCOUNTING OFFICE COMPETENCIES

Competency Actual Self- Assessment

Level of importance

to job

Behavioral Output Evidence

(Give reasons of your 5 and 6 rating)

ADMINISTRATIVE SERVICES & RECORDS SECTION

Accounting Administrative Skills Capable in

recording & filing of Memoranda, Ordinances, Correspondence, Circular, Cases, audits reports & control leave credit & leave application of accounting staff, Prepare communication or Endorsements.

Database Management able to organize and

manage updated data for easy access

Computer Literacy able to operate standard

personal computer and use MS Office programs especially Word and Excel

Written Communication prepares written

material that follows modern business writing rules of style and form, with correct grammar, punctuation, spelling and usage conventions, appropriate for the recipient, being creative and accomplishing its intended purpose

Records Management the ability to establish a

system of procedure in recording and safekeeping of documents for ease in locating and retrieval of records and documents

Supply and Asset Management the ability to

plan the supply requirement for the entire department, prepare the necessary documents for the procurement, conduct and periodic inventory.

BEHAVIORAL/HUMAN

Interpersonal Effectiveness ability to consider

the feelings and needs of others, being aware of how ones own behavior affects others, regardless of gender, position and social status.

Gender and Development understands and

practices the role of both women and men, needs, interest, priorities, responsibilities within the work environment and their relation to each other

Attention to details accomplishes a task

thoroughly with concern for all the areas involved no matter how small.

Decisiveness able to make difficult decisions in a timely manner.

Self confidence ability to demonstrate belief in

ones own ideas and capacity to be successful, willingness to take an independent position in the face of opposition.

Personal credibility able to demonstrate

concern that one be perceived as responsible, reliable and trustworthy.

Cost Consciousness able to show awareness

of financial impact of choices and decisions and selects a course of action that ensures meeting the same result at less cost.

Stress Management able to function effectively

when under pressure and maintains self control in the face of hostility or provocation.

Initiative able to actively attempt to influence

events to achieve goals; self-starting rather than passive acceptance, takes action beyond what is necessarily called for in order to achieve goals; originating action..

Adaptability ability to being effective while

dealing with different people or in various situations, tasks and responsibilities.

Networking skills the ability to build and maintain friendly and cordial relationships or network of contacts with people who are (potentially) useful in achieving utilization of resources.




Level of importance

to job



Teamwork able to adhere and practice

teambuilding processes and principles, working-togetherness norms in the daily disposal or work duties and responsibilities.

Resourcefulness ability to devise ways and

means to solve a problem or meet a situation, utilizes creative methods or untapped supply or support.

ORGANIZATIOAL/ CORE COMPETENCIES

Integrity able to maintain and promote social,

ethical and organizational norms in conducting internal and external business activities.

Results Orientation able to define realistic set of goals by taking responsibility in order to deliver outputs on a specified time.

Customer Orientation able to take effort to

discover and meet needs of internal and external clients.

Performance Stability able to consistently

meet the day-to-day demands of the job.

Organizational Understanding of the Agency

able to define and discuss the Agencys history, vision, mission, strategic goals, functions organizational structure, key players, leadership, major policies and guidelines to be able to operate effectively within the organization.

SUPERVISORY/ MANAGERIAL

Leadership ability to influence others towards a

desired goal or outcome through personal conviction and discipline communicates and adapts the appropriate leadership and interaction style to the situation, guides individuals (subordinates, peers, superiors) or groups towards tasks accomplishment.

Managing Change ability to understand the

change process from the perspective of the change sponsor, change implementer and change recipient and takes initiative to make a smooth transition from the current to the desired state.

Directing ability to set and provide overall

direction in the office; communicates management directives in the office.

Coaching ability to direct, instruct a person or a group of people with the aim to achieve some goals or develop specific skills.

Delegating able to assign tasks and

responsibilities to the appropriate person, taking into consideration the capability and maturity level for efficient task accomplishment and employees development and growth.

Decision Making ability to identify issues,

concerns pertaining to individual personnel in case of complaint or commission of acts contrary to civil service laws, and decide on the appropriate action to be taken.

Planning and Coordination ability to identify

results, needed actions and resource requirements and works with others to attain the required resources to achieve results.

Records Management the ability to establish a system of procedure in recording and safekeeping of documents for ease in locating and retrieval of records and documents.

Supervision Over Field Personnel ability to monitor field personnel for work efficient and effective output.

Project Supervision and Monitoring ability to supervise and monitor the on-going projects for submission of accomplishments.

Strategic Management ability to analyze the

organizations competitive position by considering market and industry trends, existing and potential customers and strengths and weaknesses as compared to competitors.



PLANNING AND DEVELOPMENT OFFICE


Level of importance to the job



TECHNICAL / PROFESSIONAL

Data Gathering Able to generate and validate

data from primary and secondary sources.

Technical writing / Editing skills Able to

prepare, edit reports and documents in relation to a technical topic, able to present data information and conclusions in a manner that is understandable and comprehensible even to non technical audience

Analytical skills Able to present existing

situations, make comparisons, cite trends and explain their significance

Coordination Able to identify results needed

actions and resource requirements and works with others to attain the required resources to achieve results

agency strategic hr plan toolkit

Documents

strategic hr plan chapter

strategic hr plan step

strategic hr planning

hr systems

civil service law

civil service commission

civil service commission

career service