aesop project: a new architectural approach to change management
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Aesop project: a new architectural approach to change management. What is Aesop?. a research and development action partially financed by the European Commission within IST 2001 work programme (KAII.2.2, Smart organisations, n. 33314). The Aesop’s targets. - PowerPoint PPT PresentationTRANSCRIPT
Aesop project: a
new architectural approach to
change management
What is Aesop?
• a research and development action partially financed by the European Commission within IST 2001 work programme (KAII.2.2, Smart organisations, n. 33314)
The Aesop’s targets
• more than 1,500 Chambers of Commerce in 36 European countries
• representing about 15,000,000 enterprises
• Many are small private, other big public• a common orientation in providing
information and/or information-based services (advice, promotion, training, internationalisation, arbitration and conciliation).
Problems to solve
• Give a personalised assistance to SMEs on-line (a 3rd generation portal)
• An always changing environment, where political and economical rules change everyday;
• So that on-the-fly re-configurability is crucial…
The usual approach to Chamber’s problems:
• Users are often considered absolute beginners, or ignorant to catechize
• Consultants and technicians seem to ignore calendars, we are not in 1995, but in 2002;
• Let see a daily scene in the Chamber’s world…
…and finally you need a workgroup application!
… Just another one!
Tell me it’s not true…
God, save me from testing it…
What’s industry pretending?
• Full solutions are available• Document management, workgroup are
there, customer relationships as well!• Knowledge management tools can be
used• Workflow is so easy to implement!• Every solution pretends to do
everithing!
The solution suppliers’ trap
• IT industry still needs to understand time to time changing environments need on-the-fly reconfigurations due to:– Politics constraints– Market challenges
• IT industry tends to build traps, but users do not want to be trapped by It-does-everithing solutions…
How do we overcome the trap…
• Ethnography to understand better…
• Deconstructuring already existing solutions;
• Getting elements and functions as components
• Make it configurable from the user• Adopt open source frameworks
Regional associations of chambers in Italy
• Activity: distributing and selling economic information
• Goal: give more personalised information to clients (Smes, consultants, agencies)
• Elements: private space, catalogue of offers, decision support, document management.
Regional Chamber in Lyon
• Activity: technology exchange and partnership promotion
• Goal: provide an “on-line-closed” space to match-making activities
• Elements: database of clients, private space, decision support
Chamber of commerce in Stuttgart
• Activity: manage apprenticeship education
• Goal: create a safe environment to distribute and collect examinations papers;
• Elements: document management, private spaces, database of clients.
The common elements
FR
IT DE
privatespace
Offers’ catalogu
e
decision support
documentmanageme
nt
Clients’ database
privatespace
S4
• Secure Shared Server Space• Letting users acquire, configure
and share private spaces
S4
The technical solution
• Development based on Open Source frameworks
• Jetspeed and Tomcat from Apache.• Elements developed as portlets,
using Java. • Easily configurable from the user.
What does this achieve ?
• An infrastructural service rather than an application level function.
• The ability to separate workflow and “business logic” from secure space capabilities.
• Why?– Because all CCIs are different.– They want to configure and control their
own environments.
Developed up to now
• User authentication module with Smart cards, to build “private spaces”
• Hierarchical document management portlet inside Jetspeed
Next to come portlets
Decision support, CRM and “catalog”
Building blocks for the 3rd generation portals.
offer access to distributed resources…in a form where they can be appropriated, configured and exploited in ways that are defined by the users, through their use.
Thanks
More: www.aesop-ist.com