Advanced Engineering Task Force Meeting Agenda

March 16, 2018 10:00 a.m.

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Advanced Engineering Task Force (AET) Quarterly Meeting

Date, Time, Location:

March 16, 2018 - 10:00 a.m. Video Conference: JRTC 3-105 (Chicago) & 120 W. Jefferson 1st Floor (Springfield)

Join WebEx Meeting Meeting password: icn2018 Join by phone: +1-415-655-0002 - Access Code: 809 190 126 US Toll Global call-in numbers

AET Members - “X” for Attendee “W” for WebEx “V” for Video Conference Jim Flanagan, Chair Robert Dukski Joe Mambretti Shannon Smith Andrew Bullen, Co-Chair Jim Edwards RJ McGarry Tracy Smith David Antonacci Mindy Fiscus Matthew Pennell Glenn Trommels Troy Brown Rick Kulig Jim Serr Mike Dickson Herb Kuryliw Michael Shelton Tom Donovan Glen R. Liljeberg Raj Siddaraju

AET Staff & Guests Lori Sorenson John Leonard Robin Woodsome Frank Walters Andre Bouravnev Essam El-Beik Judy Zhu Valerie Bolinger

AET House Keeping

Welcome & Roll Call | Jim Flanagan & Andrew Bullen

• AET Minutes | Jim Flanagan & Andrew Bullen • AET Membership | Jim Flanagan & Andrew Bullen

10:00 AM - 10:15 AM

ICN Updates Initiatives • IPv4 Sales | Essam El-Beik & Frank Walters • Smart State | Essam El-Beik • Events Update | Val Bolinger • Network | Frank Walters • SDN RFI Executive Summary Report | Frank Walters

10:15 AM - 11:00 AM

Focus Sessions Customer/Client Needs | Jim Flanagan Follow-up & New Items

Clean Internet, ICN Consulting, Virtual Router Offerings, Vulnerability Scan, Customer Portal, Certification, Cloud Exchange

11:00 AM

Open Member Discussion • K-12 • Higher Education • Museum, Libraries • Municipalities

11:30 AM - Noon

Next Meeting: May 18, 2018

Advanced Engineering Task Force Meeting Agenda

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ILLINOIS CENTURY NETWORK

January 19, 2018 ADVANCED ENGINEERING TASK FORCE (AET) MINUTES Submitted for: Action Summary: Distribution of the January 19, 2018 minutes for review by the AET Action Requested: Adoption of the January 19, 2018 minutes Recommended Motion: The AET adopts the January 19, 2018 minutes with any edits as noted

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ILLINOIS CENTURY NETWORK January 19, 2018 ADVANCED ENGINEERING TASK FORCE (AET) MINUTES

Introductions/Roll Call At 10:05 a.m. the Advanced Engineering Task Force meeting was convened by Jim Flanagan, Chairman of the AET who welcomed everyone. Jim Flanagan proceeded with the roll call. Members Present & via WebEx and Video Conferencing

Jim Flanagan, Chairman IlliniCloud Rich Kulig, College of DuPage David Antonacci, Associate IT Director Glen R. Liljeberg, Westmont Village Andrew Bullen, Co-Chair, Illinois State Library Joe Mambretti, Northwestern University Troy Brown, Illinois Heartland Library System Raj Siddaraju, Spoon River College Tom Donovan, Aptakisik-Trip SC #102 Shannon Smith, Technology Director Robert Dulski, Brookfield Zoo Glenn Trommels, City of Rockford Mindy Fiscus, Learning Technology Center #6

Members Absent: Mike Dickson Matthew Pennell, ROE #20 Jim Edwards, City of Decatur Jim Serr, ICCCA Technology Commission Herb Kuryliw, Northern Illinois University Michael Shelton, Southern Illinois University RJ McGarry, Kishwaukee Community College Tracy Smith, University of Illinois

Staff & Guests: Valerie Bolinger, DoIT/ICN Andre Bouravnev, DoIT/ICN John Leonard, DoIT/ICN Judy Zhu, DoIT /ICN Robin Woodsome, DoIT/ICN Jason Radford, IlliniCloud Lori Sorenson, DoIT/ICN Jim Peterson, IlliniCloud Essam El-Beik, DoIT/ICN

Meeting Minutes Jim Flanagan, AET Chairman Jim Flanagan introduced the first item on the agenda, approval of December 8, 2017, meeting minutes. A motion was made by Andrew Bullen to accept the minutes. The motion seconded by Shannon Smith. Motion carried.

New Meeting Format Frank Walters, Department of Innovation & Technology/Illinois Century Network Frank provided an overview of the new AET meeting format along with potential agenda items. The AET Task Force will meet in person for the March, May and September meetings. The November and January meetings will be conducted via WebEx. Locations to be determined.

ICN Updates K-12 Broadband Initiative Essam El-Beik, Department of Innovation & Technology/Illinois Century Network Essam reported that Education Superhighway published the State of the States report and provided and overview of the goals. 631,948 students in 97 school districts need to be connected to the minimum recommended bandwidth and 756 school districts meet the minimum recommended bandwidth goal. Approximately 188 schools still require fiber. 70% of this number represents small-town communities. 3,171 schools have fiber infrastructure and 202 school districts do not meet national benchmark prices for broadband services. Some of the action items to address the goals include: January site visits to school district

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sites and Erate workshops will be conducted by the Learning Technology Centers (LTC). A Release of Notice of Funding Opportunity was released in December by Illinois State Board of Education (ISBE). ISBE intends to include a request for $6.3 million in its FY 2019 budget recommendation to the General Assembly in January for state matching funds to capture additional federal funds available with a state match. Two service provider meetings will be held in January and Education Superhighway support to target fiber districts Webinars covering Category 1 and Category 2 services and Compare and Connect K-12 tool Smart State Initiative Essam El-Beik, Department of Innovation & Technology/Illinois Century Network Essam provided report. The RFP for Smart Street Lighting was issued in 1Q 2017, to facilitate Illinois municipality upgrades of street lights to LED lights. Essam stated that street light upgrades result in significant energy savings typically greater than 50% and provides the foundation for Smart City applications and services. Vendor award were announced on Tuesday 5th December. Vendors include: Johnson Controls Inc. (Primary) Globetrotters Engineering Tertiary (Secondary) and TEN Connected Solutions (Secondary). Next steps include contract execution, a Smart street lighting workshop, and upcoming task force meeting and to forma a municipality group. Over 40 municipalities have indicated interest in this Smart Street Lighting project E-Rate Update Robin Woodsome, Department of Innovation & Technology/Illinois Century Network Robin provided report. ICN staff is responding to K12 school and Library E-rate Form 470 bid requests. There are 594 unique 470s posted for Internet and transport related services. ICN will respond to requests for Internet Access, fiber based transport with Internet, and fiber builds.

Network Report Update Frank Walter, Department of Innovation & Technology/Illinois Century Network Frank Walters provided reported and referred member to page 18 of the meeting packet. Frank reported that Bandwidth needs are increasing due to customers purchasing large quantities. The Decatur fiber project is awaiting acceptance. New services are still pending. Discussion held regarding various new service offerings.

Focus Sessions AET Members In focus sessions, members discussed customer needs, possible service offerings, ICN future technologies, and AET future business. Items included IPv4 sales, online polls, customer portal, certification, document retention, clean Internet, consulting, and various initiatives Round Table/Member Discussion AET Members In round table session, AET members focused on customers from K-12, higher education, museums, libraries and municipalities. Discussion held, topics included current customer stories, business opportunities and future services. AET Business Discussion AET Members AET members discussed future meeting plans, site learning opportunities, vendor presentations, and WebEx opportunities. ICN staff indicated ICN presentation will be available and prepared as requested by AET members.

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Presentation: IlliniCloud Jim Peterson & Jason Radford Jim Peterson and Jason Radford presented on the IlliniCloud, various service offerings and archival storage of documents. The IlliniCloud offers Illinois’ 869 school districts access to virtual servers, online storage and high-speed network connectivity, along with cutting-edge technology applications and IT services. The IlliniCloud strives to solve issues facing K12 Districts today by providing solutions to assist in decreasing expenditures for IT services for all school districts. Adjournment Jim Flanagan moved to adjourn the meeting. Motion by Andrew Bullen and seconded by Rich Kulig. Motion passed. Meeting adjourned at 12:10 p.m. The next meeting is scheduled March 16, 2018.

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ILLINOIS CENTURY NETWORK ADVANCED ENGINEERING TASK FORCE MEMBERSHIP

Submitted for: Action Summary: This item seeks renewal of Advanced Engineering Task Force members whose

terms expire June 30, 2018. Action Requested: That the AET approves the renewal of those appointments that expire June 30, 2018. Recommended Motion: That the AET approves the renewal of those appointments

that expire June 30, 2018.

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ILLINOIS CENTURY NETWORK ADVANCED ENGINEERING TASK FORCE MEMBERSHIP

The Advanced Engineering Task Force (AET) serves a critical role in shaping the services, rates and policies for the Illinois Century Network. Membership consists of technical staff representing the diverse community anchor institution categories connected to the network. AET members are appointed by the Policy Committee and serve staggered three-year terms which begin on July 1st. Attached is a chart of current members with the expiring terms highlighted. Reappointments will be presented at the April Policy Committee meeting. The AET is seeking reappointment for the following members whose terms expire in June 2018. The new three-year term would extend through June 2021. 1. Jim Flanagan, Illini Cloud 2. RJ McGarry, Kishwaukee Community College 3. Raj Siddaraju, Spoon River College 4. Joe Mambretti, Northwestern University 5. Michael Shelton, Southern Illinois University Carbondale 6. Glen Trommels, City of Rockford The AET is not seeking reappointment for the following members whose terms expire in June 2018. 1. Herb Kuryliw, Northwestern University (retirement) 2. Rich Kulig, College of DuPage (future retirement and current work load) The staff recommends adoption of the following resolution: The AET Task Force approves the renewal of the members listed above.

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ILLINOIS CENTURY NETWORK ADVANCED ENGINEERING TASK FORCE MEMBER MATRIX FY 2018

K-12 Schools Community Colleges Universities Libraries Museums Other

Institutions Units of Local Government

Jim Flanagan IL Chief

Technology Officers (2018)

*Comm. College Pres. Tech.

Counsel Jim Serr

Michael Shelton SIU

(2018)

Andrew Bullen Illinois State

Library (2019)

Robert Dulski Brookfield Zoo

(2020)

Dave Anotnacci IBHE

(202?)

Glen Trommels City of Rockford

(2018)

Mindy Fiscus LTC #6 (2019)

Rich Kulig COD

(2018)

Mike Dickson (2019)

Troy Brown Illinois

Heartland Library System

(2020)

Glen R. Liljeberg

City of Westmont

(2021)

Matthew Pennell ROE #20 (2019)

RJ McGarry Kishwaukee

Comm. College (2018)

Joe Mambretti Northwestern

University (2018)

Troy Brown Illinois

Heartland Library System

(2020)

Jim Edwards City of Decatur

(2020)

Tom Donovan Aptakisik-Tripp

SD (2019)

Raj Siddaraju Spoon River

College (2018)

Tracy Smith UIUC

(2019)

Shannon Smith Tuscola CUSD

(2019)

Brian Murphy EIU

(2020)

Herb Kuryliw NIU

(2018)

*Standing Board Position

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ILLINOIS CENTURY NETWORK ADVANCED ENGINEERING TASK FORCE MEMBERSHIP ATTENDANCE

Member 01/06/2017 03/17/2017 05/19/2017 12/08/2017 01/19/2018

Jim Flanagan X X X X X Troy Brown X X X Andrew Bullen X X X X *Dave Antonacci X X Mike Dickson X X X X Tom Donovan X X X X X Robert Dulski X X X X X *Jim Edwards X Mindy Fiscus X X X X Rick Kulig X X X X X Herb Kuryliw *Glen R. Liljeberg X Joe Mambretti X X X RJ McGarry X X X Matthew Pennell X Jim Serr X X X Michael Shelton X X X X Raj Siddaraju X X X X X Shannon Smith X X X X X Tracy Smith X X Glen Trommels X X X X

*New Board Members

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ILLINOIS CENTURY NETWORK IPv4 Sales

Submitted for: Informational Summary: This item provides an update on the Smart State Initiative. Action Requested: None Recommended Motion: None

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ILLINOIS CENTURY NETWORK IPv4 Sales

Interest has been expressed by a 3rd party broker regarding the purchase of ICN’s available IPv4 address blocks. Pricing quoted is approximately $15 per IP address, thus approximately $1M for a /16. (A /16 IP address block contains 65,536 IP addresses, a /17 IP address block contains 32,768 IP addresses). We are investigating the impact of a sale of a /16 or 2 /17’s. A sale will require the moving of certain customers from the IP address block to be sold. The investigation will also confirm the sale will have no impact to future ICN growth and future IPv4 address needs.

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ILLINOIS CENTURY NETWORK SMART STATE INITIATIVE

Submitted for: Informational Summary: This item provides an update on the Smart State Initiative. Action Requested: None Recommended Motion: None

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ILLINOIS CENTURY NETWORK SMART STATE INTIATIVE

Digital Kiosks Illinois Department of Innovation and Technology (DoIT) is initiating a project to research and explore the use of Digital Kiosks by Illinois state agencies, Illinois municipalities and other Illinois governmental entities. Topics looked at will include design, specifications, implementation, financing and operation of Digital Kiosks. Digital Kiosk Functionality Digital Kiosks refers to free standing structures that provide information, allow user input, typically have advertising and include quality of life enhancing functionalities.

Kiosk functionality may include: • Local Information • Transportation Information • Wi-Fi/Cellular access point • Restricted Internet browser • Electric vehicle charging ports • Device charging ports • Environmental sensors • Speaker, microphone and camera • Street lighting Revenue Generation for Illinois Governmental Entities Deployments thus far have shown Digital Kiosks could be a revenue generator for the governmental entity. For example, a private party installs, operates and maintains the Digital Kiosks at no cost to the governmental entity, with the governmental entity receiving a share of revenue due to advertising and other functionalities installed in the kiosk, such as a broadband access point.

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ILLINOIS CENTURY NETWORK ICN EVENTS & MARKETING UPDATE

Submitted for: Informational Summary: This item provides an update on ICN Events & Marketing. Action Requested: None Recommended Motion: None

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ILLINOIS CENTURY NETWORK ICN EVENTS & MARKETING UPDATE

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ICE#18 ICE#18 was held at a new location this year, the Renaissance Schaumburg Hotel and Convention Center in Schaumburg, IL. With attendance of nearly 4,000 participants, #ICE18 was a hit! DoIT/ICN was proud to be a Gold Partner of #ICE18 by providing the Internet/Bandwidth for the conference this year. Special thanks to AT&T who provided the 1Gbps transport over their Metro Ethernet ASE. #ICE18 featured 400 informative sessions and workshops featuring nationally recognized speakers. DoIT/ICN staff from our Regional Technology Centers, Network and Security Teams were in attendance. Lori Sorenson, Chris Hill, Jeff Thompson and Andre Bouravnev presented on Cybersecurity Threats Facing K12. The team provided a comprehensive overview of IT security strategy along with sharing real life examples of attacks and ways to protect mitigate. They also shared and range of resources and services available to ICN customers. Robin Woodsome, Essam El-Beik and E-Rate 2 Category vendors provided information on best practices for implementing high-speed broadband networks in schools, and shared information on how to use Illinois State Master Contract for Erate Category 2 eligible equipment. Illinois Law Enforcement Alarm System (ILEAS) March 4-6, 2018 - The year’s ILEAS conference was held at the Crowne Plaza in Springfield, IL.

Learning Technology Centers- Data Security Conference for K12 April 19-20, 2018 – Members from the DoIT Security Team and ICN will be presenting.

TECH 2018 May 10, 2018

Hacker Hour DDoS Webinar coming early April, hosted by Andre Bouravnev.

Illinois State Crime Stoppers Conference May 3-5, 2018 – Members from the DoIT Security Team and ICN will be presenting. We will also have a booth.

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ILLINOIS CENTURY NETWORK

NETWORK UPDATE Submitted for: Informational Summary: This item provides an update on ICN Events and Marketing. Action Requested: None Recommended Motion: None

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ILLINOIS CENTURY NETWORK NETWORK UPDATE

Backbone and related projects • IPv6 project: supporting IPv4 only and IPv6 only customers. • Planning for equipment upgrades for FY’19 currently underway. Other • MoreNet/Great Plains Network discussion regarding access to Kansas City and Starlight GigaPOPs. Services New Services Still Pending: • Cloud Service up (Office 365 – Azure access for customers/agencies)

o NetMon, AWS and IBM cloud on the horizon. o JJC moving to cloud services

• Possible Walnut colocation for cloud and services redundancy • New Services – Robin to update. • Possible University / Research Network

The ICN transmitted an estimated 27 Petabytes for customers in February, 2017 Traffic Levels (Gb) 38.53 GbNetwork Availability for February was 100% with availability for the last year being 99.996%. Peak Traffic (Gb) 39.03 GbFebruary Network Latency was 11 ms. The ICN Target Latency is 20 ms. Transmitted Bandwidth 27.00 PbNetwork Jitter for that same period was 0 ms while the target Jitter is 5 ms.*

*Jitter is reported in ms and when reported as zero generally indicates an average jitter greater than 0 but less than 1ms.

Availability Statistics - February 2017

On Net Services

Peers

Internet(Inc.CPS)Internet2

0% 20% 40% 60% 80% 100%

latency

jitter

Latency and Jitter

Actual Target Delta

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ILLINOIS CENTURY NETWORK SDN RFI EXECUTIVE SUMMARY REPORT

Submitted for: Informational Summary: This item provides an update on SDN RFI Executive Summary Report. Action Requested: None Recommended Motion: None

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ILLINOIS CENTURY NETWORK SDN RFI EXECUTIVE SUMMARY REPORT

Introduction The Illinois Department of Innovation and Technology (DOIT) issued a Request for Information (RFI) in December of 2016 seeking public input to assist the Department in understanding current and evolving technology capabilities in the area of Software Defined Networking (SDN). This will help DOIT staff understand the SDN space while equipping them to more completely address specification development for possible future RFP procurement efforts. This process was only able to be accomplished with the participation of many vendors in the SDN technology space. Many vendors provided written responses and participation in the in-house review was valuable in understanding both the capabilities as well as the complexities involved in developing and implementing SDN related solutions. Executive Summary / Staff Recommendations While the capabilities seem endless, the possible issues with an SDN rollout are not insignificant. Both the written and lab review offered staff additional insight into both the capabilities as well as possible pitfalls of SDN implementation. These have been divided into several categories for later review. These areas will require attention to ensure the success of any future SDN rollout. SDN Focus Areas • Open Standards Adoption (Interoperability) and Governance– It has become very clear over the past year

that the State will not have a single, or even a handful, of SDN systems in the future. This makes openness and interoperability a significant issue in both rollout and sustainability. Because of the likelihood of multiple SDN system adoption, SDN capable systems in general will need to be strictly managed.

• OSI Focus – for ICN the OSI model focus should be Layer 3+ services, while for Agencies and Educational customers the Data Center/L2 environment may be more interesting.

• GUI – Intuitive Graphical User Interface is significantly more important than in today’s environment. • Extendibility – Ability to adopt new applications and plugins from a robust, certified source will be

important to aid in priority rollouts. • Training – The complexity of implementation and even daily Moves/Adds/Changes is notable. Training will

be required and should be part of any future deployment, and ongoing. • Support – Support from the manufacturer/developer will be paramount. This will require either a direct

relationship or a VAR that is focused in the SDN space. • Services – Again due to the complexity, turn up/implementation services will be invaluable. • Product Maturity – With any new technology products with a more mature platform will provide the

required results with the least amount of issues, - specifically affecting software bugs as well as the vendor’s helpdesk staff knowledge and expertise.

Initially staff were focused on whether to recommend SDN adoption but at this point in the industry not adopting SDN in at least some forms is going to be a practically impossibility. To that end, the staff recommendation is to focus on the above areas when rolling out SDN aware services and equipment to avoid extreme complications to do a fragmented or overly complex approach.

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Major Areas of Interest SDN as an enabling technology SDN are basically programmable systems. This means that the flexibility and capability of these systems is extreme and only dependent upon the limitations placed into the systems by the software developers that create them and software engineers that operate them. These systems can be used for provisioning, monitoring, telemetry or even interception tasks. Currently SDN is seeing use in the datacenter space although the layer 3 Service Provider space is adopting the technology as well. SDN, like cognitive systems, will end up being more of an enabler, augmenting systems and extending them, rather than a complete replacement of current systems. SDN for Customer Sites The possible use cases for customers are much more diverse than for the network backbone. While customers have need for Layer 3 SDN systems due to last mile connectivity, datacenter use cases will be helpful as well. Provisioning, monitoring, security, VLAN management and manipulation are examples of what we might call campus use cases. SDN for ICN Internal WAN/Backbone Management Internal to DoIT, managing and provisioning the complex agency networks, traffic analytics for using network based heuristics to make security and pathway decisions, possible DDoS applications and bandwidth management are all significant interest. Detailed Summary SDN is a rethink of networking by moving the processing and decision making from the routing device to centralized controllers. All tested systems are generally managed with an out of band management network rather than an in-band network. From a security perspective; it is best to run out of band. Having gone through this exercise we have a greater understanding of this technology equipping the state to make educated decisions on technology in the future. Even though the more data center focused systems may not be of value to the ICN, the understanding of them will help with design, integration, and recommendations we can provide to the enterprise and our customers in their own networks. The data center focused systems were key in understanding the structures implemented in SDN designs and configuration. We discovered through testing that it is important to establish identifiers in the planning stage. What is meant by this is that these systems may use by default a more abstract naming system than what would be considered human readable. This issue is also endemic with IPv6 as the addresses are such a length they cannot be easily used in general conversation. A shorthand or naming structure must be implemented before attempting a roll out a design. Some systems are more restrictive than others when it comes to identifiers whether it is a name of location or a comment field to make clearer what a device, data stream, or interface relates to. Clearly defining these makes it easier for all in the organization to establish where problems are and how to resolve them. It is essential that training is provided before attempting to manage or create such a network as there is a variety of new terminology and processes involved in understanding how it works. Ideally your networking engineers are prolific in not only networking, but also in server management as well.

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General Technology Review Controllers for these systems are generally standard servers running virtual machines or a customized standalone OS with the servers connected in a cluster. Controllers should be in geographically diverse locations for redundancy. Deployment of these in our environment should be located in Springfield and another located in Chicago and perhaps a third in Peoria or Collinsville. The primary controller interface is usually a web application running on a non-standard port. This GUI interface and its intuitiveness varied across the systems reviewed. We would expect them to improve over time as this technology matures. There are generally command line options available and some systems require a mix of the two for configuration. The hardware on the switch/routing side is generally a simple device with the port density and throughput needed for the type of connection requested. Interface capacity in these systems are generally 1G, 40G, and 100G. These end devices are usually preconfigured on the controller and receive their OS and configuration once a data connection to the controller has been established through the devices management interfaces. This sort of setup lowers cost of hardware at the customer end site and can make hardware replacements easier as you would only need to change the identifier of the new box on the controller side. There are many similarities between the systems. One such similarity is what’s called a RESTful protocol. It serves JSON response over HTTP/HTTPS using URLs to distinguish various resources. These can be used programmatically using GET and PUSH statement to the controller for large and small changes. Using this could provide a simple interface to make complex changes. Programmatic configuration can be a varied set of variables such as time and interface configuration. Focus Area Detail Open Standards Adoption, Interoperability and Governance Without a closely managed approach, the most significant issue will likely be a flood of disparate unrelated SDN systems that will increase cost and management time. This is already apparent in other enterprises where vendors are incorporating SDN technologies into their general deployment. The possibility of having 10 or more different SDN systems competing for management of different technology segments within the enterprise is very real. To that end a closely managed rollout of SDN type technologies, whether marketed as SDN or not, will be paramount. This creates a significant role for Governance models within these enterprises. OSI Focus For ICN the OSI model focus should be Layer 3+ services, where for Agencies and Educational customers the Data Center/L2 environment may be more interesting. Most of the products we looked at ended up being datacenter centric products and not conducive to the ICN’s daily operations. We expect to find more options for Layer 3+ systems in the future. GUI Intuitive Graphical User Interface is significantly more important than in today’s environment due to the fact different systems use divergent customized shells in their command line interface (CLI). We have seen similar such shells in network appliances and the like. A comparison from our standpoint would be the Fujitsu systems we are currently using. Whereas it too has a command line option, it is almost always bypassed due to the confusing parameters that only the system designers can interpret.

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Extendibility Ability to adopt new applications from a robust, certified source will be important to aid in priority rollouts. This will require programmers to translate the RESTful protocols utilized within such systems to provide template based configurations to customer end devices and other trigger based traffic modifications. Training, Support and Services The complexity of implementation and even daily Moves/Adds/Changes is notable. Training will be required and should be part of any future deployment, and ongoing. Support from the manufacturer/developer will be paramount. This will require either a direct relationship or a VAR that is focused in the SDN space. Again, due to the complexity, turn up/implementation services will be invaluable. Product Maturity With any new technology products, a more mature platform will provide the required results with the least amount of issues; specifically affecting software bugs as well as the vendor’s helpdesk staff knowledge and expertise.

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ILLINOIS CENTURY NETWORK FOCUS SESSIONS DISCUSSION

• Customer / Client Needs • Possible Service Offerings • ICN Future Technologies • AET Business

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ILLINOIS CENTURY NETWORK ROUND TABLE/MEMBER DISCUSSION

• K-12 • Higher Education • Museums, Libraries • Municipalities

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ILLINOIS CENTURY NETWORK AET BUSINESS DISCUSSION

• Future Meeting Planning • Site Visits – UIUC • Vendor Presentations • WebEx Opportunities • ICN Staff presentations as requested