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Advance PersonnelManagement HCL Technologies performance appraisal system

IIPMSHEEBA AGHAROLL NO 60, SEC- P-1
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Brief description of HCL technologies

An HCL Info system is Indias premier information enabling

company. Leveraging its 3 decades of expertise in totaltechnology solutions, HCL Info systems offers value-addedservices in key areas such as system integration, networkingconsultancy and a wide range of support services.

HCL Info systems is among the leading players in all the segmentscomprising the domestic IT products, solutions and relatedservices, which include PCs, Servers, Imaging, Voice & videosolutions, Networking Products, TV and FM Broadcasting solutions,Communication solutions, System Integration, ICT education &training, Digital lifestyle Solutions and Peripherals.

HCL has a direct sales, channel sales and retail sales network panIndia. Continuously meeting the ever increasing customerexpectations and applications, its focus on integrated enterprisesolutions has strengthened the HCL Infosystems capabilities insupporting installation types ranging from single to large, multi-location, multi-vendor & multi-platform spread across India. HCLInfosystems, today has a direct support force of over 3000+members, is operational at 360+ locations across the country andis the largest such human resource of its kind in the IT business inIndia. HCL Infosystems has pan India presence across metros andnon-metros.

HCL Infosystems' manufacturing facilities are ISO 9001 & ISO14001 certified and adhere to stringent quality standards and

global processes. With the largest installed PC base in thecountry, four indigenously developed and manufactured PCbrands - 'Infiniti', 'Busybee' 'Beanstalk' and Ezeebee - and itsrobust manufacturing facilities, HCL Infosystems aims to furtherleverage its dominance in the PC market. It has been consistentlyrated as Top player in PC industry by IDC. The 'Infiniti' line of
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business computing products is incorporated with leading edgeproducts from world leaders such as Intel. Constant innovation tomeet the customized requirements of its customers has enabledHCL to create the trusted ICT infrastructure platforms, powerfulvalue adds like HCL Embedded Control & Continuity (HCL EC2)technology and the future generation of digital lifestyle enablers.

The Imaging, Voice & video solutions segment has strategicalliances with industry leaders to provide services in variousdomains which include Audio Video system integration solutions,broadcasting solutions, imaging products and solutions. Thecompany has strategic alliances with world leaders for voice andvideo conferencing solutions, TV and FM Broadcasting solutions

and for Imaging products and solutions to provide documentationproducts like copiers, MFDs, Duprinters, laser printers and largeformat printers. The Channel Business of HCL Infosystems has anextensive network of over 3000+ resellers across 900 locations.It has actively promoted the penetration of PCs in the home andthe small office/home office (SOHO) segments. HCL Infinet Ltd,100% owned subsidiary of HCL Infosystems Ltd. is a class A ISPfocusing on providing the corporate networking services like

Virtual Private Network, Broadband Internet Access, Internet Telephony Hosting & Co-location services, designing & deployingDisaster Recovery Solutions & Business Continuity solution,Application Services, Managed Security Services & NOC Servicesover its state-of-the-art IP / MPLS network and end-to-end contactcenter solutions.

HCL ADVANTAGE

HCL Infosystems (HCLI) draws it's strength from 30 years of experience in handling the ever changing IT scenario , strongcustomer relationships, ability to provide the cutting edgetechnology at best-value-for-money and on top of it, an excellentservice & support infrastructure. Today, HCL is country's premierinformation enabling company. It offers one-stop-shop


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HCL Infosystems has to its claim several technology pioneeringinitiatives. Some of them are:

Country's first Desktop PC - BusyBee in 1985. Country's first branded home PC - Beanstalk in 1995. Country's first Pentium 4 based PC at sub 40k price point. Country's first Media center pc

Performance Appraisal Methods


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Electronic Performance Monitoring

Electronic performance monitoring refers to the use of technology to monitor the employees performance

Organisations across the world are incorporating the use of various advanced technologies for all functions at all levels. Manyorganisations have incorporated technologies in the Performanceappraisal and management processes. The electronic andcomputerized systems are being used to monitor and evaluatethe performance of the employees.
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The concept of electronic performance management has been thelatest trend in performance surveillance in the foreign countrieswhere almost every job has the potentials of being monitored

electronically. But with the increasing number of MNCs, the trendis catching up fast in India.

PERFORMANCE APPRAISAL SYSYTEM IN HCL

Although HCL is just a three-decade old enterprise, HCL Technologies (henceforth referred to as 'HCL') is a relatively youngcompany formed, eight years ago, in 1998. In the 9 years since,we have transformed into a global technology brand. IT haschanged the way world works and HCL is changing the way ITworks. Having established our credentials in global deliverymodels, domain expertise and corporate governance, we are nowfocused on delivering value to forward-looking customers.

But to experience value, you need people who areengaged, equipped and empowered. At HCL, we believe inEMPLOYEE FIRST . HCLs enlightened approach to employeedevelopment focus on giving people whatever they need to

succeed: be it a virtual assistant or talent transformationsabbaticals; expert guidance or fast track growth; inner peace ordemocratic empowerment. At HCL, what we have is Five Fold Pathto Individual Enlightenment. This ensures they are given Support,Knowledge, Recognition, Empowerment, and Transformation.

Its about creating a new kind of corporation.

Performance Apprasial system followed by HCL

Employee first Customer S econd (worlds most modernmanagement idea)

HCL Technologies is a leading global IT services companywith over $2 billion revenues.


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In February 2005, Vineet Nayar, CEO, HCL Technologiesannounced a radical new philosophy, Employee first,

Customer Second (EFCS) through this philosophy the aimwas to create a unique employee organizational structure,create transparency and accountability within theorganization, and encourage a value driven culture.

Why performance appraisal system began in HCL

HCL realized that in service industry the value gets created not inthe back office but in face to face interaction between thecustomer and employees.

Hence it is important to empower employees so that they delivermore value to the customers. When an employee is delighted, hewill delight the customer.

This gave birth to a path breaking philosophy called :EmployeeFirst, Customer second, termed by fortune as the most modernmanagement idea.

Five pillars of employee first philosophy


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Smart service deskAn automated query resolution mechanism for employees.SSD enables employees raise their concerns for adequatereddressal in just three clicks. On an average 31,000 tickets areraised every month.

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Employee performance portal which handles end to endappraisal process of all employees. 24,000 appraisals arecompleted in 30 days in 2007 vs. 9,200In 45 days. I4excel transparently shares ratings and views of managers manager (reviewer) with the employee.

Di rection sDirections is an annual company-wide event that takesstrategic discussions out of closed-door meetings to allemployees. The CEO and the leadership team present at thesemeetings share the vision and strategy of the company as wellas respond to questions in interactive sessions. Directions allowseveryone in HCL to speak the same language and understandhow their individual contributions fit in a larger organizationalframework.


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Vineet, CEO HCL Technologies takes two weeks each year toprepare for the event and spends another two weeks attendingDirections events across the world.

U&IA two way dialogue mechanism between CEO and theemployees. Nearly 90% questions have been answered by Vineethimself. He spends 7 hrs. in a week replying to the queries raised.U&I started a reverse blogging, where in CEO posts questions tothe employees.

EFCEmployee First councils work on goals that are of common

interest to all employees and also help maintain a balancebetween work and life. The councils allow employees to unleash their creative talent.Last year over 1,500 events were conducted by EFC councils.

Women F ir s t C ounci l The purpose of this council is to focus on women developmentand to create anInclusive, supporting and caring environment. A women exclusivewebsite wasLaunched which has information of all women related policies,safety and security measures, work-life balance techniques.

Car eer PowerA comprehensive career planning and development program,which provides aframework where each employee is empowered to plan desiredcareer path.

O2 lea gue of Extr aor dinar yO2 is a system created in HCL to recognize high performers .

The league constituted those employees who have beenoutstanding performers since last 2 years.

Xtr am il es


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HCLs created a unique reward and recognition portal whereall employees can see extraordinary efforts & performances andappreciate them at a click of a button. The purpose of Xtramiles isto ensure timely and public instantaneous

Recognition of employees who have displayed exemplaryperformance.

MITRMITR lends helping hands to all HCLites and their family membersby providing them expert counseling 24X7 on any issueconcerning them.

Gen ie The personal assistant , the all purpose coordinator, the privateshopper, theEntertainment guide, the travel planer, located within the officepremises &Programmed to take any request. Genie can manage all trivialand not so trivial

Chores.

F.U.N.D.O.O. F.R.I.D.A.Y Is synonymous with fun @ work at HCL Technologies.

Weekl y Poll sPolls are conducted on weekly basis to gather employeefeedback on various issues. The results are shared on theintranet and guide decision making.

Ca tal ystA employee driven team building program, catalyst enables muchof the desired work-life balance for his/her team by rolling outvariousActivities in a year.

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