adrienne arsht · 2020. 11. 13. · nametags & storage nametags will be on the fridge. only two...
TRANSCRIPT
Adrienne Arsht Center Usher
Updates, COVID-19 Procedures, & Review
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UPCOMING SOCIAL DISTANCING ON CAMPUS EVENT
Tuesday,
November 17. 2020
3p – 6p
Mayoral Swearing In Ceremony Approximately
Approximately 380 Guests
Shift Time (including call time)
•1:30p – 6p
Covid-19 Procedures-Ushers
Covid-19 Procedures: Intro
The Adrienne Arsht Center for the Performing Arts of Miami – Dade County (AAC) is following Centers for Disease Control (CDC) and County guidelines to AAC is working diligently to make sure its staff, guests, clients and volunteers are well prepared concerning their safety and security.
Health & Hygiene
Arsht Center staff &
volunteers should
practice the following
guidelines at all times:
• Face Covering
• Social Distancing
• Handwashing
Plastic Gloves & Other PPE
• Plastic gloves are available at every shift
• Face shields are welcome in addition to your face mask.
Temperature Screening
All volunteers, staff and guests will
be required to fill out a health survey
and have their temperature taken
onsite using AAC’s touchless
thermometers prior to entering the
premises.
Uniform
• Volunteers need to arrive in Standard
Usher Uniform• If you do not currently own a vest, or white button shirt, you
will be provided with a new one for you to use moving
forward. Please be sure to launder your full uniform
thoroughly prior to reporting for your next shift.
• Additional vests and shirts will be available for purchase.
• Ushers must arrive with their own flashlight.• If you do not currently own a flashlight, you will be provided
with a flashlight. Please be sure to write your name on it and
sanitize it prior to each shift.
• Additional flashlights will be available for purchase.
Nametags & Storage
NAMETAGS WILL BE ON THE FRIDGE. ONLY TWO PEOPLE IN THE CLUBHOUSE AT A
TIME
THERE WILL BE NO STORAGE FOR PERSONAL BELONGINGS. ALL PERSONAL ITEMS MUST BE KEPT ON THEIR PERSON.
We are restricting use of any
communal coffee pots, food
refrigerators and other devices
which could be a possible cross
contamination locations.
Shift Rules: Check - In
Enter Through KCH Valet Ramp
Briefing will take place in the Atrium
Covid-19 Procedures-Guests
Housekeeping has a rigorous
cleaning and sanitization
protocol, including more
frequent cleaning of restrooms
and any touchpoints for public
spaces including door handles,
elevator buttons, etc. All of these
protocols were presented to
Miami-Dade County for approval
prior to reopening.
We have increased the
number of touchless hand
sanitizers around the
campus.
All staff, volunteers, crew,
contractors and guests are required
to wear a cloth face covering
securely over the mouth and nose
at all times.
We have a reserve of 3 ply surgical
masks to distribute if someone
arrives without a face covering or a
face covering less than the standard
expected.
Signage
Patron Routing
• Floor Graphics • Lines & Queues• Patron Flow Monitoring• One-Way Aisles, Entrances and Exits• Socially Distanced Seating• Re-location of Ancillary Activities to Ease Patron/Staff Congestion in High
Traffic Areas
Seating
• Blocked off seats
• One-way routing
• More to come
Egress• Staggered exit times• Announcements from stage/VOG• Elevators will be reserved for any patrons who have a mobile disability.
• **In the case of an emergency egress, the goal of maintaining six feet social distance will become secondary if there is a clear and imminent danger that requires an emergency evacuation. Moving guests away from the most urgent hazard still remains the utmost priority.
Restrooms
• Limited capacity
• Signage: Capacities, Social
Distancing, Handwashing
• Frequent Disinfection
No
Concessions
Guest Issues: Scenarios
The show has begun. You notice that a guest has their mask on their chin. How do you handle this situation?
The patron pulls their mask up and you go back to your position. 20 minutes later, you notice that the patron has removed their mask again. How will you handle it?
QUESTIONS?