© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—2-1

Administering Cisco Unified Communications Manager

Understanding Cisco Unified Communications Manager Administration Options

© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—2-2

Outline

Cisco Unified Communications Manager Administration and User Interfaces

Cisco Unified Communications Manager User Web Interface

Cisco Unified Communications Manager Administration Web Interface

Cisco Unified Communications Manager Serviceability Web Interface

Cisco Unified Communications Manager Disaster Recovery Web Interface

Cisco Unified Communications Manager Operating System Web Interface

Cisco Unified Communications Manager Administration Command Line Interface

© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—2-3

Cisco Unified Communications ManagerAdministration and User Interfaces

© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—2-4

Cisco Unified Communications Manager Administration and User Interface Options

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Cisco Unified Communications Manager Administration and User Interface Functions

User Web InterfaceAllows end users to customize their own IP phone settings, configuration, and features

Administration Web Interface

Allows Cisco Unified CM administrators to provision the system and to configure call routing, voice mail, devices, applications, end users, etc.

Serviceability Web InterfaceAllows Cisco Unified CM administrators to control feature and network services, configure alarms, trace information, etc.

Disaster Recovery Web Interface

Allows platform administrators to perform or schedule Cisco Unified CM backup and restore tasks

Operating System Web Interface

Allows platform administrators to manage the Cisco Unified CM operating system

Administration CLIAllows platform administrators to manage the Cisco Unified CM operating system via a CLI

© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—2-6

Cisco Unified Communications ManagerUser Web Interface

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Cisco Unified Communications ManagerUser Web Interface Functions

Allows users to configure their IP phone to: Forward all calls to a different number

Configure speed-dial numbers

Subscribe to IP phone services

Configure personal address book and fast dials

Change message waiting lamp policy

Change locale, password, and PIN

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Accessing the User Web Interface

https://server-address/ccmuser

Log in using the personal user account created by Cisco Unified Communications Manager Administrator

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Cisco Unified CM User Main Page

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Cisco Unified Communications ManagerAdministration Web Interface

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Cisco Unified Communications Manager Administration Web Interface Functions

System configuration: Cisco Unified Communications Manager groups, presence groups, device-mobility groups, device pools, regions, locations, phone security profile, etc.

Call routing configuration: Dial rules, route patterns, call hunting, time-of-day routing, partitioning and CSS, intercom, call park, call pickup, etc.

Media Resource configuration: Conference bridges, transcoders, MOH, MTPs, etc.

Voice-mail configuration

Device configuration: Gateways, gatekeepers, trunks,IP phones, etc.

Application configuration: Manager, assistant, attendant console)

User management: End users, application users, groups, and role configuration)

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Accessing the Administration Web Interface

https://server-address/ccmadmin

Log in using Cisco Unified Communications Manager administrator account (created during installation)

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Cisco Unified CM Administration Main Page

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Cisco Unified Communications ManagerServiceability Web Interface

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Cisco Unified Communications Manager Serviceability Web Interface Functions

Allows Cisco Unified Communications Manager administrators to complete these tasks: Configure alarms and logs

Configure traces

Configure CDR disk storage and external billing servers

Activate, deactivate, start, stop, and restart network and feature services

Configure SNMP settings

Configure serviceability reports

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Accessing the Serviceability Web Interface

https://server-address/ccmservice

or access from the navigation shortcut:

Log in using Cisco Unified Communications Manager administrator account (created during installation)

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Cisco Unified Communications Manager Serviceability Main Page

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Cisco Unified Communications ManagerDisaster Recovery Web Interface

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Cisco Unified CM Disaster Recovery Web Interface Functions

Provide a user interface for backup and restore tasks

Write backups to a physical tape drive or remote SFTP server

Support full cluster backups

Support ad-hoc backup and restore jobs

Support scheduled backups

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Accessing the Disaster Recovery Web Interface

https://server-address/drf

or access from the navigation shortcut:

Log in using platform administrator account (created during installation)

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Cisco Unified CM Disaster Recovery Main Page

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Cisco Unified Communications ManagerOperating System Web Interface

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Cisco Unified CM Operating System Web Interface Functions

Allows platform administrators to configure and manage the Cisco Unified Communications Manager operating system. Here are examples of operating system administration tasks: Check software and hardware status

Upgrade system software and install or upgrade options

View or update IP addresses

Manage NTP servers

Manage server security, including IPsec and certificates

Ping other network devices

Manage remote support (TAC) accounts

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Accessing the Operating System Web Interface

https://server-address/cmplatform

or access from the navigation shortcut:

Log in using platform administrator account (created during installation)

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Cisco Unified CM Operating System Main Page

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Cisco Unified Communications Manager Administration CLI

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Cisco Unified Communications Manager Administration CLI Functions

Allows platform administrators to complete these tasks: Display platform information such as, product version, CPU, memory, disk

usage, platform hardware, serial number, etc.

Display network, process, and load information

Configure additional platform administrator accounts

Change platform administrator account and security passwords

Perform disaster recovery tasks

Use tools such as ping, traceroute, and packet capture

Change network configuration settings

Start, stop, and restart services

Perform system restarts, shutdowns, and switch versions

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Accessing the Administration CLI

Use an SSH client

Log in using platform administrator account (created during installation)

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Cisco Unified Communications Manager Administration CLI Main Page

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Summary

The User web interface allows end users to customize their own IP phone settings, configuration, and features.

The Administration web interface allows Cisco Unified CM administrators to provision the system and to configure call routing, voice mail, devices, applications, end users, etc.

The Serviceability web interface allows Cisco Unified CM administrators to control the feature and network services, to configure alarms and traces, etc.

The Disaster Recovery web interface allows Cisco Unified CM platform administrators to perform or schedule Cisco Unified CM backup and restore tasks.

The Operating System web interface allows Cisco Unified CM platform administrators to manage the Cisco Unified CM operating system.

The Administration CLI allows Cisco Unified CM platform administrators to manage the Cisco Unified CM operating system and to perform backup and restore tasks from a CLI.

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