actuarial role in the client relationship care seminar june 2002
TRANSCRIPT
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Actuarial Role in the Client Relationship
CARe Seminar
June 2002
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Moderator
Steven B White, Guy Carpenter Instrat
Panelists
Pierre Laurin, Zurich North America
Michael Coca, Partner Re
Steven Kelner, American Re
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Actuarial Role in Client Relationship
Buyer/Ceding Company
Broker (if used)
Reinsurer
• Review reinsurance needs/goals
• Internal Actuarial Analysis
• Present goals/structure to external partners
• Analyze and recommend structure
• Gather, organize & present data to market
• Ceding company advocate with the reinsurer
• Analyze and recommend quotes
• Advice on structure/primary price
• Develop quote & present to broker/client
• Participate in UW/Claims audits
• Create pricing tools
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The Buyer’s Perspective
Pierre Laurin, FCAS
Zurich Reinsurance Services
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Zurich Reinsurance ServicesNorth American Hub
R e in su ran ce R e la tio n sh ip M a n ag e m e nt
A d m in is tra tion
R e in su ra n ce D is trib u tio n U n it
U n d e rw rit in g
A c tu a ria l
L e g a l/W o rd ing
C a ta s tro p h e M o d e lling
R e in su ra n ce M a n u fa ctu rin g U n it
Z u rich R e in su ra n ce S e rv ices
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Goals of Structure
Review reinsurance needs and requirements before going the market
Increase analytics in establishing reinsurance structure
Provide management with enhanced tools for informed decision making
Establish retention levels at BU, Regional and Corporate level
Group Total Capacity perspective
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BU, Regional And Corporate Capacity
BU Capacity: retention based on – risk appetite,– allocated capital, – market factors, including expected portfolio’s profitability
Regional Capacity:– provides BU the same protection as external reinsurer– within regional management structure– taking advantage of negative co-variance within the organization
Corporate Capacity:– based on ZFS Group strategy– new business
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Time lines
Review of BU Reinsurance Strategy every six months, post Profitability reviews– Target Business – New Capacity requirements– Quota Share vs Excess of Loss covers– Allocated Capital Surplus– High level discussions on retention levels– Impact of Reinsurance coverage/exclusions on our target
markets– Tactical discussions on upcoming treaty renewals
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Time lines
120 days before renewal:– tactical review with CEO, actuary and CUO on goals of
reinsurance– Manufacturing works with SBU/BU to enhance understanding of
the LOB dynamics and risk profile– request for information
90 days prior– Actuarial and structural analysis begins with timely delivery of
data
75 to 60 days prior– presentation of findings and recommendations– structure and strategy confirmed
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Time lines 60 to 45 days prior
– presentation of goals and proposed structure to core external partners
45 days prior– go to market full market minimum 30 days prior to effective date
effective date – program placed
15 days after inception– profile and all administrative requirements met
90 days after inception– all treaties signed
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The Broker Perspective
Steven White, FCAS
Guy Carpenter Instrat
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“The Relationship Wheel”“The Relationship Wheel”
PropertySpecialty
CapitalMarketsSpecialty
Guy CarpenterInstrat
Distribution/PortfolioSolutions
CatastropheModeling
Marsh Inc.and
GovernmentRelations
Guy Carpenter
RelationshipManagers
Client
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3. Quantitative & Qualitative Analysis of
Risks / Challenges
5. Execute in the Appropriate Markets -
Find the Right Partners
The Process SummaryThe Process Summary
4. Risk Management & Other Strategy
Development
1. Goals/Objectives
2. Risks/ Challenges that
may Impede Reaching Goals/
Objectives
6. Monitor & Manage
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Broker ActuaryWhere do we fit in
Marketing– The process starts with a “Beauty Contest” where
the point position is given to a broker or a direct market
– We help prepare the presentation highlighting our technical abilities
– Part of that presentation may be a state of the market to help set the expectations for the upcoming pricing/renewal
– Help understand the risk appetite of the ceding company
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Broker ActuaryWhere do we fit in
Interaction with the ceding company actuary– Provides a single point of contact for the ceding
company actuary– Develop “technical” indications for the deal– Two way sharing of information to help understand
the risk– Source of Industry “Market” information– Assist bringing Ceding Company and Reinsurer
towards a common understanding
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Product Pyramid
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Broker ActuaryInvolvement varies by type of deal and client
The types of deals that involve the highest level of actuarial input– Comparisons of alternate quotes and structure
• Which deal is most advantageous to the ceding company
• Depends on client objectives and risk appetite
• Typical criteria is to optimize the mixture of profit combined with allowable volatility
– Technical Services• Portfolio Optimization
• Capital Allocation
– Dynamic Financial Analysis
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Broker Actuary Who sets the price?
– Broker Actuary may give a Technical Price Indication
– The Market sets the price!
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The Broker Market Reinsurer
Michael Coca, FCAS
Partner Re
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The Actuarial Role in the Client Relationship
– Advisory– Collaborative– Priorities– Coordination– Documentation
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Actuarial Role in the Client Relationship– Advisory
• Develop rate indications– Lead quotes– Alternative quotes
• Help address client needs– Advice on reinsurance structure– Advice on changes in/terms and conditions– Advice on primary pricing
• Assess profitability on renewal accounts– Monitor prior pricing indications versus actual emergence– Establish IBNR by class of business/type of reinsurance. This will enable pricing area
to provide underwriting with account experience by contract/treaty year at each renewal.
• New products/new approaches to existing products– Reinstatement backup covers/2nd event covers– WC Catastrophe covers– Shortfall covers
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Actuarial Role in the Client Relationship
– Collaborative• Work with Underwriting and Executive management to
– Develop pricing workflow interfaces with underwriting– Establish underwriting target returns by class/type– Set service standards
• Network with Underwriting teams and their clients– Participate in underwriting reviews– Attend specific Industry conferences– Assist underwriting and marketing in developing competitive products
• Coordination with claims department– ACRs– Advice on ceding company reserving practices
• Develop rapport with client/broker actuaries– Understand anomalies in the data– Gain access to information not readily available in submissions (ldfs,
price monitoring……)
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Actuarial Role in the Client Relationship
– Priorities• Create standardized tools and procedures
– Develop technical tools to enable the timely analysis of underwriting risk, and it’s pricing
– Organize workshops for underwriters to educate them in the understanding of risk analysis output from pricing models.
– Update pricing parameters for existing models.
• Pricing Response Time– Implement and deliver standard for submission
turnaround time– Develop a competitive edge as a lead reinsurer
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Actuarial Role in the Client Relationship
– Coordination• Establish checks and balances to assure that
pricing of business is appropriate– Peer review process– Build relationships with underwriting to assure pricing
priorities are met
• Create uniform and consistent pricing tools and parameters
– User friendly and efficient– Standardized pricing summary and assumptions– Process for evaluating and implementing new procedures
based on findings in current relevant literature.
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Actuarial Role in the Client Relationship– Documentation
• Decision memo process– Document the underwriting process results– Link between pricing and reserving– Bridge to evaluating business decisions through profitability
analysis– Early warning system for business monitoring
• Business Monitoring– Review profitability results with underwriting; by account,line,class
or business segment– Profitability analysis can be updated and reviewed quarterly (result
monitoring mechanism)– Develop initiatives/Strategies based on results– Creates accountability for underwriting results
• Price Monitoring by line– Severity trends– Price changes– Loss ratio movements– Effective rate changes
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Process OverviewSubmission Received Treaty U/W
Actuarial Process
Actuarial output & discussion with U/W
Bind Contract
Create Decision Memo
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Actuarial Role in the Client Relationship
Reserving
Profitability Analysis
Business Planning
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Actuarial Process
Account Data
Exposure Rating Loss Rating
Determine Best Indication
Model Variability of Results
Determine Overall Return on Insurance Transaction
Document the Underwriting Decision
Business Monitoring
Input
Expected Results
Variability of Results
Return on InsuranceTransaction
Decision Memo
Profitability Analysis
Fun
ctio
nActuarial Role in the Client Relationship
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The Direct Market Reinsurer
Steven Kelner, FCAS
American Re
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Direct Reinsurance Process
Different business models and buyers– Large Caps & Super Regionals– Regionals and Small Caps– Specialty and Niche
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Direct ReinsuranceBusiness model and buyer differences
Large Caps and Super Regionals– Generally involve broker and direct markets– Well-staffed Ceded Reinsurance departments– Sophisticated buyers– Significant expertise and capabilities– Often suffering from data challenges due to
mergers and complex internal structures– Generally buying capacity not expertise
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Direct ReinsuranceBusiness model and buyer differences
Regionals and Small Caps– Where direct markets are involved brokers are often
limited to capacity products such as property catastrophe and WC catastrophe but there is frequent sharing of programs, more than 5 five years ago
– Experienced Ceded Reinsurance buyer– Less access to internal modeling and data
management expertise– Ability to access and manipulate data varies greatly
but sometimes extremely capable, more so than larger companies
– Sometimes buying expertise in addition to capacity
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Direct ReinsuranceBusiness model and buyer differences
Specialty and Niche– Mix of both worlds– Experienced Ceded Reinsurance buyer– Varied access to internal modeling and data
management expertise– Sometimes buying expertise in addition to capacity– Clients are often MGAs
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Direct ReinsuranceBroker dependent client
Data Issues
Data is gathered by the client and provided to the broker.– Data spec’s appear to be provided by the broker– Data is cleaned and organized, then sent to the
reinsurers.– The direct market is then provided the submission– Data issues brought to the client’s attention may
be answered by the broker
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Direct ReinsuranceBroker dependent client
Structure and pricing
General structure is usually provided by the broker– Markets get to quote and offer alternatives– Capacity is built around consensus pricing– Much less opportunity for the directs to influence
terms and conditions– Reinsurers generally play or don’t play based on
firm order terms
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Direct ReinsuranceOpen Competition
Data Issues
Data spec’s are provided by the competing markets– Those who develop the clearest and/or simplest
spec’s or provide the best support for data development have a competitive advantage and may drive the data gathering process.
– Data is then organized and sent to the reinsurers, often in the form of a standard submission.
– Ability to manipulate and understand the data may be a separate and unique competitive advantage
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Direct ReinsuranceOpen CompetitionStructure and pricing
Structure at times is a free for all– Markets get to quote and offer unique alternatives– Buyer then may decide based on the structure and
pricing as-is or may send the preferred structure to the market for re-pricing
– Capacity may be built around consensus pricing– The program may not go to the creator of the structure.– The lead may have influence over a significant portion
of the terms and conditions– Reinsurers may be asked to play in order to develop
capacity
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Direct ReinsuranceWhere the actuary fits in
As an actuary
Involvement with the client– May be the only guy who can explain what we mean
in the data request, where to get it, and how we use it.
– Often established as the contact in the geek-to-geek dialogue.
– May be asked to demonstrate how we got our price and/or why we suggest a structure.
– May be asked to opine on technical issues such as market loss trends or the validity of projections.
– May be asked to quantify for the client how operational assumptions impacted pricing decisions
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Direct ReinsuranceWhere the actuary fits in
As an Underwriter or Account Executive
Involvement with the client– Same as above but an issue of degree– More client involvement because some
underwriters do some of what the actuary can do– Some don’t want the actuary involved.– Someone has to explain DFA and ERM!
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Role of All Actuaries
It is unreasonable to expect a consensus among all parties– We all have to common goal of getting the
reinsurance placed– Within that goal we have different objectives– We must rely on our own judgment– We should be looking at where we agree as much
as where we disagree in pricing assumptions and methodology
• We need to make sure that the Underwriters / Brokers / Account Executives / Company Executives understand that we agree more than we disagree.
– We should avoid “dueling actuaries”