action plan to enhance personal and public involvement ... ppi action plan 2015 16 final.pdf · ppi...

PPI Action Plan Template 2015-2016

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Action Plan to Enhance Personal and Public Involvement

Within the Children and Young People Directorate 2015-2016


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Introduction This PPI Action Plan for the Children and Young People Directorate outlines the key actions that will be taken to enhance Personal and Public Involvement during 2015/2016 and will feed into the overall Trust PPI Action Plan. The key contacts in relation to this action plan are:

Paul Morgan Director of Children and Young People Services Edenderry House Portadown Tel: 028 3839 8347 PA: Ruth Alexander Tel: 028 38398347

Colm McCafferty Assistant Director of Corporate Parenting Lisanally House Armagh Tel: 028 37520605 Sec: Lola Auld, Lisanally House Tel: 02837520605

David Douglas Assistant Director of Family Support & Safeguarding Edenderry House Portadown Tel: 028 3839 8340 Sec: Margaret Gibney, Edenderry Tel: 028 3839 8344

Geraldine Maguire Assistant Director of Specialist Child Health & Disability Edenderry House Portadown Tel: 028 3839 8340 Sec: Irene McClure, Edenderry Tel: 028 3839 8315

Francesca Leyden Assistant Director Social Work (Governance, Workforce Development & Training) Edenderry house Portadown Tel: 028 3839 8340

Sec: Valerie Wilson, Hill Building Tel:


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1 Information a. Do you have information explaining who you are, what you do and how

you can be contacted?

b. Do you provide information on the standards service users and carers can expect from your service

c. Do you provide information to help service users or carers to understand more about their health and/or social care needs?

d. Do you signpost and/or provide information to service users / carers of other sources of support available locally?

e. Do people who use your service and their carers know how to make a complaint?

f. Do people who use your service and their carers know that they have a right to be involved in the planning, development and evaluation of the service you provide?

g. Do you provide a list of opportunities for involvement?

h. Do you maintain a database of interested people?

i. Do you provide feedback to those who have been involved?

j. Do you provide feedback on impact and learning?

2 Levels of involvement 1. Do you involve service users in the development of their care and/or

treatment plan and have mechanisms in place to monitor and evaluate how staff in your area of responsibility uphold the 5 Patient Client Experience standards :

i. Respect ii. Attitude iii. Behaviour iv. Communication v. Privacy and Dignity?

2 Do you involve service users and their carers/ family in the evaluation of the service you deliver?

3 Do you involve service users, carers and the public in the development of new services or in planning service improvements for the service you deliver?

4 Do you involve service users, carers and the public in the planning and development of services/projects that influence the way your Directorate carries out its business?

5 Do you involve service users, carers and the public in the planning and development of services/projects that influence the future direction of the Trust?

3 Training

What mechanisms do you have in place to assess the training and development needs of your staff to enhance their skills in personal and public involvement?

What mechanisms do you have in place to assess the training and development needs of your service users, their carers and the public need to enable them to participate in involvement activities?

What training and support do you provide for staff, service users and carers?

What opportunities can you identify for service users and carers to become involved in the training of your staff?

4 Monitoring and Evaluation

How do you measure/assess the impact and outcome of your involvement activities?

What has been the impact of your PPI activities on services?

Has PPI improved the patient client experience/quality of care?

What did those involved think about the process of involvement?


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1 Information

Key Objective: Information that supports the engagement and involvement of service users, carers and the public is available in a variety of formats to meet identified need.

Key Deliverables

Key Actions 15/16 Time & Leads

Progress Update /Impact @ 31/03/16

Information explaining who you are, what you do how you can be contacted and the standards service users and carers can expect from your service

Revise facilities information booklets

SW/PA’s signpost YP to leaving care regional website

Family Support Hub – leaflet to be translated

Develop user friendly for foster carers

Revise Trust CWD information leaflet

Dental Leaflets to be re-developed

Dietetic leaflet to be revised once review complete

Ensure all contact info available on Trust website

Trust Directory templates being completed in relation to Gateway, Early Years, Adoption and Fostering services

ADs, HOS,

Managers

March 2016

In process

Staff continue to share regional website with young people

Complete – translated into 3 languages

T Taggart linking with PPI team to progress

ACE team directory updated 2015. ST CAMHS website available

CWD leaflet revised and uploaded onto website

Complete–all Dental leaflets explain who we are, what we do how we can be contacted and what to expect from our service

Information on conditions or issues relating to the service/s provided is available for Su’s, Carers and the Public

All services to ensure written leaflets on services, conditions or issues relating to the service are up-to-date and distributed for services users, carers and the public.

Use a range of leaflets from other agencies

ADs, HOS, Managers March 2016

Promotion and signposting to CAMHS website and VOYPIC

Wide range of information available relating to services however there is a need for more of this to be available in alternative languages (HV&SN)

CWD – use of SharePoint as a one stop shop for information Initial work underway to develop a ‘toolbox’ of information for parents / carers/ service users in CWD

AHP services promote and signpost via written information contained within individual programmes, information leaflets and reports. This includes web based links.

Dental have produced leaflets on a range of conditions and in promoting improved oral health in several languages and use a range of leaflets from other agencies where appropriate

Information that explains how Service Users, Carers and the Public can make a complaint/comment on service

All staff to be competent in following the Trusts complaints and comment procedure

Complaints posters (CYP and We Value Your Views) and leaflets displayed in all public areas

ADs, HOS, Managers March 16

Complete.


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1 Information

Key Objective: Information that supports the engagement and involvement of service users, carers and the public is available in a variety of formats to meet identified need.

Key Deliverables

Key Actions 15/16 Timescale & Leads

Progress Update /Impact @ 31/03/16

Information that explains how Service Users, Carers and the Public can become involved in the planning, delivery and evaluation of the service/s (including database of interested people)

Continue to Display PPI ‘Have your Say’ poster in premises and distribute registration forms to SU, carers and Public.

Each area of service to set up database to record service user details

ADs, HOS, Managers, All staff Mar 2016

Children’s Disability teams currently developing a database of families email address so that info re services, activities, involvement, feedback etc can be circulated

Have Your Say Leaflets and posters distributed. Polish version of Have Your Say leaflet available to staff.

VOYPIC inform of any regional opportunities

Information that explains the areas of service and the key service development areas SU’s, Carers and the Public can become involved in

Staff should be aware and signpost SU , Carers and public to relevant forums that potentially contribute to planning, delivery and evaluation of services

Continue to use the Trusts Facebook and Twitter accounts to highlight opportunities for involvement

Completion and display of Opportunities for Involvement beside Have Your Say posters

ADs, HOS, Managers Annually.

Teams developed mailing lists for their clients and forward opportunities as they arise.

CDD developed flyer and displayed alongside PPI Poster

All of the children’s residential Short Breaks (‘respite’) units have parent boards where information on involvement is displayed.

Children’s Disability Teams have developed a Communication Strategy

Consultation events held with parents and other interested parties re future development of Children’s Disability Services including the 3 Short Breaks units

Feedback provided to those involved and generally on impact and learning

Services to use PPI Feedback template and other methods

Ensure all feedback is shared with all staff & PPI Team

ADs, HOS, Managers Annually.

Carrickore and Oakland’s have methods to ensure feedback to families (notice boards, newsletters, parent groups)

Through various groups (LAC user groups) website, autism newsletters

Carried out with staff at team meetings, workshops, sharing of PPI annual report etc


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2 Service User and Carer Involvement

Key Objective: Service Users, Carers and the public are directly involved in the planning, delivery and monitoring of Trust services at each of the 5 levels identified in the Trust’s Strategic PPI Action Plan Framework.

Key Deliverables

Key Actions 15/16 Timescales & Leads

Progress Update / Impact @ 31/03/16

Specialist Child Health Development of Children’s Disability service

Work with independent consultant, Mena Wilson, re the development of the Children’s Disability service within the wider context of the SW Strategy.

Establish three working groups to take forward the developments.

Link with PPI Team for support

CSW staff Mena Wilson March 2016

Each of the 3 teams tasked with taking forward a piece of work e.g. PPI, structure etc Joint workshops held June 2015, November 2015 & Feb 16. Further workshop planned for April 16 PPI Officer working with PPI working group

Involve 19 Plus group in the Development of Protocol for Transition

M Irwin & L Waugh March 2016

Complete – group and wider parental involvement involved in the development of the transition protocol

Establish Parent / Carer Service Improvement Group

L Waugh M Wilson June 16

Parents to influence the

development of Autism services

Continue to support the involvement of parents at the Trust ASD Forum and the Regional ASD Network sub-groups

Hilary McFaul

Ongoing

Developing ASD Website. Website will be interactive as per feedback from parents, carers and children

Continue to support the development of the ACORNS for Autism parent group

Autism Staff

Group continue to meet in Acorns premises.

Autism Parent group offered support to CAMHS parent group to share experiences

Short Break Service Involve service users, carers and stakeholders in the re-design of the Short Break Services

Appoint post holder to drive the service improvement project

Hold joint workshop with Autism & CWD with parents, Young People, Children, staff and stakeholders to discuss Short Breaks

Lesley Waugh

March 2016

Lesley Waugh Conor Curran (HSCB)

Parent information day held Gosford Armagh

Short Breaks carer involved in video to promote and recruit carers for short breaks

Complete

Linking with PPI team for support

Complete

CAMHS Involve service users and parents in the establishment of the ID CAMHS

P White Complete

Dietetics • Involve service users and parents evaluation of the Paediatric Dietetic Service

G Hamilton On-going

Community Dental Continue to carry out service evaluations

Evaluate Dementia and Oral Care leaflet

M Oliver March 2016 Patient satisfaction surveys and evaluation of training programmes and resources complete.

Individual Oral Care plan following assessments


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Objective: Service Users, Carers and the public are directly involved in the planning, delivery and monitoring of Trust services at each of the 5 levels identified in the Trust’s Strategic PPI Action Plan Framework.

Key Deliverables


Progress Update @ 31/03/16

Specialist Child Health AHP General AHP Teams to seek parent evaluation of specific group

interventions and feedback on service delivery via questionnaires.

AHP services to work in partnership with Education authority and directly with schools to agree an integral approach in delivery of health care.

Pauline Douglas AHP leads March 2016

AHP services - individual treatment plan devised for each child that is evidence based, planned & agreed and reviewed with child/young person and parent. This is agreed with parents/child and includes advice and prescription of specialist equipment and environmental adaptations, and individual therapy programmes that are incorporated into child/young person’s individual education plan (IEP) and enable child access the curriculum.

Child Development Clinic Undertake service evaluation

Establish Parent / Carer Service Improvement Group

Dolores McAtasney Dr David Grier March 2016 (summer 2016)

Questionnaire complete

Summary feedback developed to share with parent group

Expression of interest flyer developed

First parent group meeting March 2016

Occupational Therapy Involved parents in the Statutory Assessment processes related to specialist equipment provision including wheelchairs and adaptations to the home

OT lead March 2016

Complete and ongoing

Community Children’s Nursing

Continue to involve parents and carers in the development of care plans for their children

Encourage families to complete 10,000 Voices questionnaire

Julianne Lee March 2016

Complete

Complete.

Results from 10,000 voices shared with families and staff through monthly CCN Staff newsletter

Paediatrics and Neonatal Continue to promote parental involvement in baby care plan and parent craft in hospital and in preparation for discharge

Continue to have a parent comments book to encourage family feedback in neonatal

Parents/ Families encouraged providing comments and being involved in plans for the new children’s unit

Continue to involve parents and carers in the CHOICE programme – diabetes paediatrics.

B McGibbon Grace Shepard

Ongoing

Comments book in place. Also feedback wall developed


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Key Deliverables



Family Support and Safeguarding Health Visiting and School Nursing

Hold Family Nurse Partnership Event

Continue to develop Baby Friendly Initiative

Encourage uptake of GAIN Audit

Evaluate the pilot Solihull Parenting programme

Recruit Health Visitor for the Traveller community

Include interpreter to help evaluate service

Julie McConville Marie Doran

Event held June 2015 with user co- facilitating

Ongoing BFI – Infant Feeding policy developed in line with Unicef BFI

Ongoing

?

Complete. Traveller HV in post

Surestart Continue to support good user and community representation on the Surestart Mgt Committees

Ciaran Eastwood Julie McConville March 2016

Ongoing

Users to influence the development and delivery of child protection services.

To contribute to the development of a user group in respect of Case Conferences

Mary Logan & David Douglas

Database of interested people developed and used as consultation base. Development of leaflet re Support Persons. Data base is reviewed regularly

Social Work Student training Identify service users and carers to become involved in sessions with Social Work students from Southern Regional College (Dungannon campus) in discussions about what it is like to be in contact with services as part of the Social Work Degree revalidation process

Michael Hoy October 2015

Complete

Linked with PPI Team.

expressions of interest to become involved received

PPI Panel member gave presentation to 15 first year SW students Nov 15.

Looked After Children Establish 12-16 Years’ Service User Group to provide young people with the opportunity to express their views, to be involved in shaping services for young people in care now and in the future and take responsibility for decisions that affect their lives

Stella Kelly November 2015

‘Our Lives, Our Voice (OLOV)’ Service User Group established. 3 meetings held

TOR developed

Action Plan Developed

Currently focusing on developing guidance for staff who attend LAC reviews from a young person’s perspective

Safety in Partnership Explore possible ways of involving people with experience of being involved with social services regarding children’s safety and welfare to assist social workers to keep children safe and ensure parents are fully involved in the process and able to express their views.

Niamh Donnelly March 2016

PPI process in place

Expression of interest flyer developed

One expressions of interest March 2016


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Key Deliverables



Corporate Parenting

Care-experienced young people influence service planning and strategy development.

In partnership with other Trusts, continue to involve trained care-experienced young people as peer educators to shape service development regarding fostering & residential care and develop a process around reviewing and developing action plans from feedback currently gathered from young people.

Liz Stevenson Team Leaders June 2015

Complete

Continue to support the development of the LAC 16 Plus Service User Group

Mairead Cullen March 2016

3 expressions of interest from young people to become PPI Panel members. Mairead to link with PPI Officer to progress

Children’s Residential Non – executive director to carry out un-planned visits on a quarterly basis and gather feedback from young people

OFMDFM ‘Life in Care Study’. Encourage young people to become involved

Continue to hold young people’s meeting in each facility

Mildred Hollywood Complete

Individual Trust response to study

Individual report to each Trust

Currently implementing recommendations

ongoing

Parents and children involved in the planning of their health and social care.

Look for ways to enhance involvement and participation of parents and children in the planning of their health and social care

Heads of Service and Team Mgrs.

Developed tools / resources to support the participation of CYP in their LAC reviews.

Presented at Quality Improvement event Oct 15

Consultation and Therapy Service for LAC and Adopted Children

Explore possibility of holding focus groups with 16 plus service user group and 12-16 service user group as part of the overall Review of Scaffolding Service

Delivery model – look at the Care Pathways for LAC moving into Mental Health Services (CAMHS and LAC)

Tom Teggart March 2016

Home on Time Project Develop user friendly service information leaflets for parents and professionals

Gather feedback from families once project up and running

June 2016 March 2016

Complete

Users to influence the development and delivery of child protection services.

To contribute to the development of a user group in respect of Case Conferences

Mary Logan & David Douglas

Database of interested people developed and used as consultation base. Development of leaflet re Support Persons. Data base is reviewed regularly

Family Placement Service 2 Foster Carer forums to be established in the Trust with emphasises on involving carers in service development, recruitment and training of new foster carers.

Colm McCafferty/Martin McGrath

2 forums established and meeting on a Monthly basis supported by Trust social work staff.


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3 Evidencing Patient and Client Experience Standards

Objective: The 5 Patient & Client Experience Standards developed by RCN are promoted and evidenced by staff in the planning, delivery and development of Trust services. Respect, attitude, behaviour, communication, privacy & dignity.

Key Deliverables



Evidencing compliance with the 5 Patient & Client Experience Standards and 10,000 Voices Project

Develop mechanisms to clarify and streamline the interfaces between Patient Client Experience (PCE) and Personal and Public Involvement (PPI)

PPI Team and PCE Leads March 2016

An information leaflet was jointly developed to assist staff and the public to understand the connection and appreciate the difference.

Leaflet agreed with PHA for regional use

Identify OPPC representation on newly established PCE Steering Group

Paul Morgan March 2016

Completed

Continue to evidence compliance with PCES

HOS March 2016

Ongoing feedback from service users

Compliments

RQIA reports

Team Meetings

Process developed with Young People establishing what respect means to them and how staff meet their expectations - LAC

Young People’s meetings- Residential

Accessing Interpreting services

3 Pillar Model evaluation – Scaffold

Daily records

Continue to support 10,000 Voices Project

HOS March 2016

Support for Care in the Home e.g. Community Children’s Nursing

Staff to make use of the Compliment Poster Template to showcase compliments /experience of service users and carers

March 2016 Currently promoted with staff

Reinforcement of PCES PCES regularly reinforced at Team meetings

ADs HOS Team Leaders March 2016

Complete. New leaflet share with staff

Young People feel respected by staff

Develop a process with young people to establish what respect means to them and how staff meet their expectations

March 2016 HOS and Independent Chairs

Complete


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4 Training

Key Objective: Key Objective: Training is provided to support staff, service users, carers and other stakeholders to develop skills and knowledge to enhance service user involvement at all levels across the Trust.

Key Deliverables



Staff discharge their responsibilities to enhance service user involvement

Staff to attend training in:

PPI (in house)

Diversity training

Cultural awareness and to feedback to team members and discuss at team meetings

HOS, Team Managers HOS

93 staff availed of PPI awareness training

YPP team Leader attended regional T4T PPI training. plans to cascade same across the YPP service during 2015/16 and with the objective of enhancing PPI within relevant service developments

Presentation on oral health assessments in nursing homes with nursing home managers in SHSCT –Oct 14

th 2015

Individual training with staff involved in caring for residents who are enteral tube fed

Individual dental awareness training with carers of dependent, older people who cannot leave their home

Individual training provided by AHP services to parents staff/carers of children young people who attend special & mainstream, schools, respite, leisure based activities, sixth sense in the safe and effective use of equipment including that used for moving & handling, mobility, seating, toileting, personal care.

Individual training by specialist Speech & language therapists for staff in the management of the child/young person with dysphagia

OT service provides advice and recommendations to service providers relating to the built environment and adaptations needed to enable level access & egress to facilities.

Staff to link with PPI Team at the planning stage of service improvement initiatives for advice and guidance

HOS, Team Managers

Ongoing requests for support from division

Young People are properly trained and equipped as peer educators

To review and continue to ensure training for young people as peer educators

Ongoing Liz Stevenson

4 Young People are being trained by Nexus as peer leaders on Sexual Health programme – to be completed by June 2015

Ongoing peer education training is led by VOYPIC – 8 young people are completing OCN in peer mentoring to be completed in June 2105


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Key Objective: Key Objective: Training is provided to support staff, service users, carers and other stakeholders to develop skills and knowledge to enhance service user involvement at all levels across the Trust.

Key Deliverables



Use model of Participation e.g. Sixth Sense, Children and Young People.

Review available reports on the development of this work. Continue partnership with Sixth Sense & NI Parents’ Council to develop appropriate strategies e.g. transition strategy

HOS Team Leader and facilitator of Sixth Sense Project.

Focus groups of children and young people set up by independent advocate regarding the development of the Trust Transition protocol

Parents /carers groups also involved in the design of the Transition Protocol e.g Aspire group

Service Users, Carers and the public are involved in staff training.

Identify opportunities to involve Service Users, Carers and the public when developing staff training

Continue to promote the involvement of Carers in the delivery of carer assessment awareness training for Trust staff

ADs, HOS & Team Leaders G Patterson Training Unit

Service users and carers continue to be involved in Student SW Induction Programme Sept and Jan.

PPI Panel member gave presentation to 15 first year SW students at SRC as part of Social Work Degree revalidation process Nov 15.

Carers continue to be involved in delivery of carers assessment awareness training which has now been extended to AHP and Nursing staff and coordinated by the Clinical Leadership Centre

Involvement of foster carers in Foster Carer Training

Feedback from the evaluations of foster care training used in the development of future training

Self-regulation training (8-10 years)

Carers involved in delivery of carer awareness training for staff

CYP involved in VOYPIC training – advocacy training

Partnership with Barnardos and Sixth Sense who deliver training to youth clubs, volunteers and staff


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5 Monitoring and Evaluation

Key Objective: Establish systems and process to monitor and evaluate PPI activity across the Trust

Key Deliverables


Progress Update/Impact @ 31/03/16

Monitor progress against key deliverables in PPI Action Plans

Complete PPI Checklist and return to PPI Team

Continue to complete and return PPI Impact Template

Continue to gather directorate PPI Impact Templates and develop summary flyers Produce regular reports as required

ADs, HOS & Team Leaders

Continue to record new PPI activity Continue to encourage the completion of PPI Checklist and Impact Template to capture new PPI activity and impact to contribute to Annual PPI Report

Continue to complete and return PPI Impact Template

PPI Team March 2016 OPPC HOS March 2016

Evaluate how those involved in PPI Activity think about the process of involvement

Divisions to develop evaluation strategies to capture how those involved in PPI activity think about the process of involvement

Staff to promote the use of the Service User Testimonial Template

All staff Programme evaluations

Evaluate effectiveness of LAC groups

Promoted with teams and available on website and intranet

action plan to enhance personal and public involvement ... ppi action plan 2015 16 final.pdf · ppi...

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