ACRL 12 th National Conference Redefining Tradition Redesign Your Reference Desk: Get Rid of It! Joyce Meldrem Loras College Lori Mardis Northwest Missouri State University Carolyn Johnson Northwest Missouri State University ACRL 12 th National Conference Library Setting Student body Mixed patron needs Medium-sized academic library Growing online presence Reference personnel ACRL 12 th National Conference Rationale Decline in reference questions ACRL 12 th National Conference Rationale Increase in traditional library instruction Demand for online library instruction Increase in use of library web pages ACRL 12 th National Conference Rationale ACRL 12 th National Conference Process History Review of literature ACRL 12 th National Conference Process Discussion and Analysis Recommendation and Proposal Implementation Marketing ACRL 12 th National Conference Process Assessment Customer Satisfaction Survey Library Employee Survey Grapevine ACRL 12 th National Conference Physical Setting ACRL 12 th National Conference Physical Setting ACRL 12 th National Conference Physical Setting ACRL 12 th National Conference Physical Setting ACRL 12 th National Conference Physical Setting ACRL 12 th National Conference Adapting Services On-call hours ACRL 12 th National Conference Adapting Services Open-door system ACRL 12 th National Conference Adapting Services Phone contact list ACRL 12 th National Conference Adapting Services Get an Answer ACRL 12 th National Conference Adapting Services Ask a Librarian ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction ACRL 12 th National Conference Expanding Services Course-management system library orientation and instruction ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services 24/7 online learning objects, user guides, tutorials ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services ACRL 12 th National Conference Expanding Services Online research consultations ACRL 12 th National Conference Expanding Services Citation assistance and consultations ACRL 12 th National Conference Expanding Services Citation assistance and consultations ACRL 12 th National Conference Expanding Services Citation assistance and consultations ACRL 12 th National Conference More information?Selected photos purchased from Photos.com subscription