achieveservice seminar 27 th april 2010 achieveservice seminar
TRANSCRIPT
![Page 1: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/1.jpg)
AchieveService Seminar27th April 2010
AchieveService Seminar
![Page 2: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/2.jpg)
AgendaMorning
09:00am Registration and Coffee 10:00am Introduction 10:10am Presenting AchieveService, the customer service management platform 10:30am My Corby Presentation 11:00am Coffee 11:15am AchieveService Demonstration 12:00pm Open Forum 12:30pm Lunch
AchieveService Seminar
Afternoon
Regional User Group chaired by Robert Hinde (Corby Borough Council)
![Page 3: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/3.jpg)
AchieveService Seminar
![Page 4: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/4.jpg)
AchieveService Seminar
Cloud Computing
![Page 5: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/5.jpg)
AchieveService Seminar
Cloud Computing
Local Platform Appliance(LPA)
![Page 6: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/6.jpg)
AchieveService Seminar
![Page 7: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/7.jpg)
AchieveService Seminar
![Page 8: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/8.jpg)
Design OverviewCustomer Service Management
o Designed for and by local government
o Designed for efficiency
o Designed for business user configurability
o Designed for channel migration
o Designed for ease of use
AchieveService Seminar
![Page 9: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/9.jpg)
AchieveService Seminar
![Page 10: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/10.jpg)
Components
o Self service portal
o Internal customer service management
o Enquiry Tracker
o Intranet components
o More…
AchieveService Seminar
![Page 11: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/11.jpg)
SummaryWith AchieveService you can…
AchieveService Seminar
o Allow citizens to raise and track cases online
o Allow citizens to interact online
o Effectively manage your interactions with citizens
o Easily configure processes to match your service
![Page 12: AchieveService Seminar 27 th April 2010 AchieveService Seminar](https://reader037.vdocuments.us/reader037/viewer/2022103121/56649c815503460f94939bc7/html5/thumbnails/12.jpg)
AchieveService Seminar