March 25, 2013

Client Services

2

Job Performance Center

Client Management

Hiring Consultants

Clients

Client-centric Focus

Organization

3

Client Management

Job Performance

Center

Hiring Consultant Network

Hire Service

Hire Recruiting

Hire Performance

Hire Satisfaction

Client Services

Sourcing Operations

Organization

4

Client Executive

Client Program Manager(s) Hiring Consultant(s)

Client Management

Client Program Manager(s)

Hiring Consultant(s)

Client Account Manager(s)

Hiring Consultant(s)

Associate(s)

5

Client Executive

• Set client strategic plan

• Oversee plan execution

• Use Elevate™ method to manage executive relationships

• Provide leadership to Accolo client team

• Deliver targeted annual revenue and profit

Client Program Manager

• Develop recruitment program plan

• Use Elevate™ method to manage program

• Staff and manage recruiting & sourcing team to deliver qualified candidates

• Monitor, measure, adjust based on client’s hiring results

Client Account Manager

• Work with multiple clients to delivery qualified candidates

• Use Elevate™ method to manage activities

• Staff and manage projects with recruiters

• Monitor, measure, adjust based on client’s hiring results

Client Management - Roles

Organization

6

HCN Manager

Hiring Consultant Network

Hiring Consultant(s)

7

HCN Manager• Recruit, train, retain a high

quality, productive HCN team

• Provide HCs with tools, methods, resources to support successful recruiting and job satisfaction

• Ensure a consistent, high quality client experience through standardized training, mentorship and certification of HCN members

Hiring Consultant• Recruit and HIRE for

assigned positions through the effective use of recruiting resources

• Deliver consistent, high quality recruiting service to clients

• Ensure client and candidate satisfaction

Hiring Consultant Network - Roles

Organization

8

Operations

Job Performance

Center

Operations Analyst

Sourcing Center

Sourcing Coordinator

Sourcing Partners Sourcing Consultant Network

Information Analyst

Recruiting Associate

9

Sourcing Center Manager (FTE)

• Overall management of Accolo’s sourcing resources

• Build systematic sourcing program

• Test, analyze, rollout sourcing vendors

• Management of specialized sourcing and job board vendors

• Review job health daily

Sourcing Coordinator (FTE)

• Perform general sourcing

• Conduct eGrabber/Rightwave campaigns

• Post to specialty job boards

• Perform LinkedIn Recruiter sourcing

• Conduct phone screens

Sourcing Consultants &

Partners (Contract)

• Perform specialty sourcing for assigned projects

• Deliver qualified candidates

• Provide specific industry, functional sourcing expertise

Sourcing Center - Roles

10

Operations Manager• Manage operations

team

• Manage contracts and monitor performance of vendors & partners

• Lead operational process improvement initiatives

• Coordinate Accolo system integration

• HCN portal / site management

Operations - Roles

Recruiting Associate• Post jobs to Accolo’s

standard, approved job boards

• Submit and track candidates for background screening and professional reverence checks

• Clone jobs approved for re-launch

• Support HCN operations initiatives

11

Information Analyst• Support monthly client

billing

• Produce HCN payment information

• Coordinate setup, processing of reports

• Update and maintain Accolo Library

• Provide analysis and insight based on reporting information

Operations – Roles (cont’d)