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An Introduction to the Service Debora Card, Partner

October, 2012

On-Demand Access to ISG Information, Insights & Experts

AccessISGTM

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ISG is a leading technology insights, market intelligence and advisory services company, offering clients one source for support in driving operational effectiveness.

The Power of One

A premier independent

technology advisory serving the

U.S. public sector

The premier independent provider of business and IT benchmarking, performance improvement, data and analytics services.

the power of One

The world’s leading sourcing data and advisory firm.

TM

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With consultants across the globe we are in the locations that matter to you. Local market knowledge and language support can be critical to success in major change programs.

ISG Solutions Support Your World Corporate Profile

1,000+ Clients 10,000+ Engagements

700 Professionals Worldwide

Operating from 21 Countries

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Our experience is unrivalled.

ISG Client Reach

scale

We advise on over 25% of the Sourcing Markets Annual TCV Awarded. Having advised on over $330 billion in contract value, no other advisory firm comes close to our level of market engagement and experience.

clients 75% of the Forbes Global 100 are ISG clients. We advise the world’s largest

blue chip firms through some of their most critical business operations transformation projects.

value 75% of our clients are either repeat or direct referrals. Our clients come back

to us time and time again for critical market insight and advice around their strategic operational imperatives.

market voice The TPI Index® is the premier source of quarterly insight and is considered

the authority on trends and developments in the global sourcing industry.

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Concierge Inquiry Service

‘On the Fly’ Inquiry We poll our consultants for their expertise

Detailed Inquiry We mine our databases for specific answers

TPI IndexTM ■ Compass Benchmarks Contracts KnowledgebaseTM ■ DynamicRFITM

Direct Access We connect you with a functional domain expert

What is AccessISG?

A subscription knowledge service that provides on-demand access to ISG data, insights and experts

Custom Research

You work with ISG experts to design a research project that gives you the precise information you need. We execute and deliver to your unique specifications.

Sourcing Portal

Service provider capabilities database with requirements matching engine, detailed profiles In-depth research on market trends from geography, industry and service line perspectives Market Tutorials, best practices, data “nuggets” and “in the trenches” viewpoints Premium toolkits to help expertly manage your sourcing projects

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Our concierge inquiry service combined with the research, data and tools on our Sourcing Portal give you complete on-demand access to ISG knowledge.

AccessISG Services

All services are annual from date of subscription.

Silver Gold Platinum Annual Fee $15,000 $25,000 $50,000

Expertise Direct access to outsourcing subject matter experts

15 hours 35 hours 75 hours

On-the-fly inquiries and questions

20 inquiries

5 business day response

30 inquiries

4 business day response

Unlimited inquiries

3 business day response

Data Data Mining and Research 5 hours

5 business day response

10 hours

4 business day response

25 hours

3 business day response

Sourcing Portal Market Insights & Trends Reports

Unlimited Access on Sourcing Portal

Unlimited Access on Sourcing Portal

Unlimited Access on Sourcing Portal

White Papers Unlimited Access Unlimited Access Unlimited Access Provider Profiles/Matching Unlimited Access Unlimited Access Unlimited Access

News Daily Newsfeed Yes Yes Yes Bi-Weekly Top 5 Point of View Yes Yes Yes

Events Passes to ISG Sourcing Leadership Exchange

1 2 3

Onsite Market Updates None 2 4

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New AccessISG Sourcing Portal

On-demand information, instruction and tools that enable smart sourcing decisions

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Filter by service area, geography and industry, then dig into detailed capabilities profiles of more than 100 providers and more than a dozen service areas

Service Provider Profiles

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Detailed information on service delivery locations, strategies, key volumes, scale and depth of experience for each major area of service, not available anywhere else

Service Provider Profiles (cont’d)

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Interactive modules get you up to speed on unique dynamics of a new service area.

Market Tutorials

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Quickly learn what functions are most frequently sourced and what metrics drive each service area

Market Tutorials

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Research & Market Intelligence

Pricing Trends

Contracts Data

Service Provider Capabilities

Market Insight Reports

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Client-managed toolkits, hosted on our portal, featuring embedded user training and quality assurance checks by ISG experts at key milestones

Toolkits

ITO SOW

ITO ADM

DynamicRFI

ADM SOW

BPO

Team Training Team Training Service Offerings Team Training

Exhibits

QA Reviews

Instructions Instructions

Exhibits

QA Reviews

Instructions

Exhibits

QA Reviews

BPO SOWs Geographic Coverage

Experience

Capabilities

Representative Clients

Transaction Toolkit

Acce

ssIS

G

For A

d Ho

c Su

ppor

t

Provider Database

www.isg-one.com