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Client Presentation (press F5 to begin)

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Page 1: Fingertips typing

Client Presentation(press F5 to begin)

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• Fingertips Typing Services provide transcription services to a wide range of businesses and individuals of varying professions including:

• Our secretaries are fast, accurate typists with a solid secretarial background.

About Us

Accurate

Consistent

Efficient

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Organisation Chart

SECRETARIAL MANAGER

TEAM LEADERLEGAL

TEAM LEADERPROPERTY

TEAM LEADERMEDICAL

LEGAL TYPIST

LEGAL TYPIST

PROPERTY TYPIST

PROPERTY TYPIST

MEDICALTYPIST

MEDICAL TYPIST

TEAM LEADERINTERVIEW AND RESEARCH

INTERVIEWTYPIST

INTERVIEW TYPIST

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Home workers

Our secretaries are home workers.

Interview

Legal Medical Property Various

Split into five separate fields:

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Experience

Professional bodies we transcribe for include:

GPs Lawyers

Solicitors

Accountants

Chartered Surveyors

Research consultants

PsychiatristsDoctors StudentsInsurance clerks

Financial advisors

Estate Agents

Inventory clerks

Barristers

Expert WitnessesWriters

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Digital Dictation

The Olympus DS-40 The Philips 9370

DM40 conference kit Philips 955

Please contact us for more details

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Digital dictation diagram

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Tape transcriptionMany firms and individuals still use tapes to record their dictation. Fingertips Typing Services can transcribe from:

Mini Micro Standard Steno

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Transcription from mini disc, video and DVD

We can transcribe from:

Mini discs DVD VHS video

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Phone-In Dictation

No need for any dictating equipment!

Use your phone’s keypad for rewind, fast forward, delete and more!

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How it works

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Our Service

Types of work we cover include:

Audio typing Copy typing / word processing

Data entry Presentations

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Templates

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Quality Control

Checklist

Typing test

Proof reading

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Unclear dictation

Spell check

[s.l. Ridge tiles 4.39]

[unclear 22.45]

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Listening to your dictationIf you want to listen to any parts we have marked unclear in your dictation, you can listen to your work by downloading Olympus Lite or Express Scribe. Please ask us for the links to download.

Load your dictation into this software and you can go directly to the parts you need to listen to.

Express Scribe

Olympus Lite

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Front page of our reports

Our transcripts have a front page detailing the voice file name, date,

name of typist and any comments regarding the

dictation.

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Service Level AgreementOur Service Level Agreement outlines our levels of service, dates and turnaround and who carries out certain duties. A copy can be seen

upon request.

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NO COSTS ONTRAINING

STAFF

NO COSTS ONTRAINING

STAFF

COMPANIES CANEXPAND WITHOUT

TAKING ON EXTRA STAFF

COMPANIES CANEXPAND WITHOUT

TAKING ON EXTRA STAFF

NO COSTS ONEMPLOYING

TEMPS

NO COSTS ONEMPLOYING

TEMPSONLY PAY

FOR TIME USEDONLY PAY

FOR TIME USED

SAVINGS ON OVERHEADS

AND MAINTENANCE

SAVINGS ON OVERHEADS

AND MAINTENANCE

NO HOLIDAY AND

SICKNESS COSTS

NO HOLIDAY AND

SICKNESS COSTS

NO PAYE OR NI COSTSNO PAYE

OR NI COSTS

RELEASES CAPITAL

FOR INVESTMENT

RELEASES CAPITAL

FOR INVESTMENT

CUTTING COSTS

CUTTING COSTS

Benefits of Outsourcing

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WORK FLUCTUATES

SO ONLY PAY FOR TIME USED

WORK FLUCTUATES

SO ONLY PAY FOR TIME USED

EMERGENCY COVER FOR

ABSENT TYPISTS

EMERGENCY COVER FOR

ABSENT TYPISTS

SAME TYPIST FOR CLIENT EACH TIME

SAME TYPIST FOR CLIENT EACH TIME

TIME SAVED TRAINING

NEW TEMPS & EMPLOYEES

TIME SAVED TRAINING

NEW TEMPS & EMPLOYEES

FREES UP TIME FREES UP TIME SECRETARIES

TRAINED IN YOUR PROFESSION

SECRETARIES TRAINED IN YOUR

PROFESSION

DICTATON TRANSFERRED

INSTANTLY

DICTATON TRANSFERRED

INSTANTLY

24/7 AVAILABILITY

24/7 AVAILABILITY

TOTAL FLEXIBILITY

TOTAL FLEXIBILITY

MORE OFFICE SPACE

MORE OFFICE SPACE

FAST TURNAROUND

FAST TURNAROUND

EFFICIENCYEFFICIENCY

Benefits of Outsourcing continued

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Costs of an In-House Secretary

  ANNUAL COST (£)

Salary, say plus bonuses (say 1 week’s pay) 25,480.00

Employer’s NI contribution, accountancy/payroll administration

3,352.00

4 weeks holiday; sickness leave (5 days) 2,403.00

Computer depreciation, software maintenance and other employment related costs

700.00

Office space, lighting, heating, consumables, other employment related costs including furniture and cleaning

850.00

Training, induction and appraisal expenses; recruitment and redundancy related costs

450.00

TOTAL ANNUAL ESTIMATED COST, PER TYPIST

£33,235.00

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Secretarial Costs In-House

Salary & Bonus (say 1week)

Employer's NI;accountancy/payroll

admin4 weeks' holiday pay;sickness leave (5

days)

Computer and otheremployment related

costs

Office expenses

Training, induction,appraisal, recruitment

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Saving to the Company

TOTAL ANNUAL ESTIMATED COST, PER TYPIST £33,235.00

TOTAL ANNUAL ESTIMATED COST FOR FINGERTIPS SERVICE

£16,410.00

TOTAL SAVING PER SECRETARY £16,825.00

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Call answering

01322 351190

07985 111281

0845 300 5245

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Prices and TurnaroundWe charge per audio minute and not per hour.  This means you know

exactly howmuch each dictation will cost regardless of how long it has taken to

type.  Prices vary depending on the service you require. There is a minimum

charge of £5.00. Standard 24 hour service:  £0.85 per audio minute.Sameday service: £0.95 per audio minute.Overnight service:             £1.00 per audio minute.Weekend service:             £1.00 per audio minute. 4 hour service:                 £1.20 per audio minute. Interviews – Intelligent Verbatim (verbatim 20p extra)One to one interviews: £1.00 per audio minute.Three to five persons: £1.10 per audio minute.Six to ten persons: £1.20 per audio minute.

Audio typing

£8 per 1,000 words or £15 per hour dependent on the job.

Copy typing

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If typos or errors are made by Fingertips they will be amended free of charge provided the work is returned to us within 48 hours of the client receiving it. Extra amendments or additions made by the client will be charged at £15.00 per hour.

Amendments

£3.50 per slide.  This may vary depending on complexity. Powerpoint

Data entryTo be discussed with Fingertips, usually charged on a perline basis.

Mailshots £0.25 per letter.

Printing

£0.10 per page

Faxing

£0.25 per page

Scanning

£0.25 per page

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Invoices and itemised billing

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Confidentiality and Security

Fingertips are registered with the Data Protection Act. Our registration number is Z9837516.

Our secretaries are required to sign a Confidentiality Agreement agreeing not to disclose client’s confidential information to third parties.

The client is provided with a Confidentiality Agreement signed by the Proprietor ofFingertips.All client information provided to Fingertips is for the use of Fingertips only and will not be disclosed to any third parties. Upon termination of a client then Fingertips will remove all client’s templates from the server. The secretaries must also remove anyclient material from their computers and this is stated in their Confidentiality Agreement.

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HIPAA Compliance – Medical

Medical transcriptionists and similar services ("Business Associates"), as well as physicians and other providers ("Covered Entities") should:

Assign individual subaccount IDs to each "covered entity" and to each MT. Avoid the shared use of individual subaccount IDs. Enforce transmission encryption by requiring the use of SSL for all subaccounts. Set appropriate folder permissions based on the access privileges of each

subaccount. Safeguard login IDs and passwords. Avoid the inclusion of individually identifiable information in the names of

uploaded files or comments associated with files.

Health Insurance Portability and Accountability Act 1996

HIPAA requires every health care provider who does business electronicallyto comply with the Act.

Fingertips Typing Services comply with the Act in relation to the server in so as:

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Technical The main types of digital file extensions produced by the recorders are:

DSS Digital speech standard

WAV

MP3

Windows Media AudioWMA

Highly compressed file format. Industry standard for digital dictation. Upload quickly as file size is extremely small. Up to 1/20th size of a WAV file.

Mpeg-1 Audio Layer 3

Wave Form Audio FileGood sound quality but files are very large. Most recorders produce WAV files.

Compressed files that filter out sounds the human ear cannot hear. Good sound quality. About 12th size of a WAV file.

Similar to MP3. Supported on fewer devices but noticeably better quality.

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Testimonials

“They provide a good money’s worth Typing services with always a quick respond on your questions asked. Easy to contact and very service orientedWith kind regards.”Anita PronkDanone

“We have used the Fingertips Typing service for the past year or so and have found it to be very accurate and reliable. On their 24 hour service, letters are usually received well within that timescale and can definitely recommend Fingertips for those who are not touch typists!” Alan EmeryAWD Chase de Vere Wealth Mgt. (Client using the Phone In service)

“We have used Fingertips for about 6 or 7 months and have found them to be efficient and accurate and extremely cost effective.  They deal just as efficiently with scanned copy typing as digital dictation and clearly know the property business.”Ray ArrowsmithBowyer Bryce

“I am a busy hospital doctor and have used Fingertips several times a month for over a year mainly for legal reports. The quality is absolutely superb with complex technical terms handled with ease. The turn around times are usually less than a day. I am extremely pleased with the service Fingertips provides.”(Dr J, Bristol)

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Fingertips has provided work of excellent quality and met tight deadlines.  We would definitely recommend this efficient and friendly service.“Graham Macklin - University Lecturer

“We approached Fingertips recently for help in an emergency situation due to staff difficulties. The service has been prompt, efficient and friendly with a high degree of accuracy. We will be using Fingertips in the future without doubt”.Brenda Brady MRICS – Chartered Surveyor, Director, Prospect Surveyors

“This is to confirm that Fingertips Typing has undertaken two transcription projects for me in the last few months, and they will be doing some more transcription for me next week,

transcribing two focus groups.  The transcription undertaken to date has been of a high standard, and Fingertips Typing has delivered on time, to the agreed deadlines. In both cases, there has been rather a lot of transcription to undertake in a short space of time e.g. there were over 20 interviews to transcribe,

for each project, with a turn around time of a couple of days. It has been easy and straightforward to work with Catherine, and I have found that she has been very responsive when I have needed to talkto her or ask her anything. Caroline Thompson – Market Research

Testimonials