Access Engineering FAQ About the redesigned website: McGraw-Hills brand new Access Engineering is a redesign of the premiere online engineering resource, formerly known as McGraw-Hills Digital Engineering Library. The new website design enhances the dynamic source of world-renowned engineering titles. AccessEngineering provides the fully searchable content of 250 of McGraw-Hills industry-leading engineering titles, as well a science and engineering dictionary containing over 30,000 terms in a fully searchable, taxonomically organized database. Sophisticated personalization tools allow content to be easily integrated into user workflow. New titles are added weekly. The new URL will be www.accessengineeringlibrary.com Whats new? The Access Engineering team interviewed both users and librarians and incorporated the enhancements to site design and functionality most often requested. The new site features and enhancements:

New graphical user interface - streamlines the access to content and reader

New taxonomy book view the website is now book centric with faster access to our engineering collection title by title.

New PPV (pay per view) for each book - in 48 hr and 1 year options

New Improved Advanced Search access to more accurate content faster

At the heart of the new web site a new streamlined book-centric interface and an increased focus on search speed The search results are also redesigned to deliver the content you need faster and with more accuracy. The new generation of Access Engineering gathers and synthesizes vast amounts of information, and organizes it to give you fast, easy and accurate access to authoritative articles in all major areas of engineering and technology. Its easier than ever to find what youre looking for and put it to use quickly.

Over 5,000 chapters from more than 250 outstanding McGraw-Hill titles including: o Marks Standar Handbook for Mechanical Engineers o Perrys Chemical Engineers Handbook o Roarks Formulas for Stress and Strain .

The content is now more tightly focused around 9 major areas of engineering from Biomedical to Optical Engineering.

McGraw-Hill Dictionary of Engineering embedded on all search pages. Search and generate results from the world-renouwned McGraw-Hill Dictionary of Engineering, which contains more than 18,000 entries containing synonyms, acronyms, abbreviations, and a pronunciation guide are included for each term.

PaypPer-View Access purchase individual chapters and books. Books can be purchased for 48 hours or 1 year access for ($29.95 and 50% off list title respectively).

Navigating the Site To return to the Home Page from any page on this site, click on the Access Engineering logo in the upper left corner. Content can be browsed two ways via topically or alphabetically from the home page. To browse by topic, select from among the 9 high-level topics on the home page, and a list of all topics within that area of study will be presented. Selecting one of these topics will display a page with links to all the titles in that topic available within the sites extensive collection. The alphabetical (A-Z) browse functionality is available both on the Home page as well as at the top of all internal pages. Click on any letter to see a list of all topics covered on the site. Click on a topic and youll receive a page with links to all the information on that topic available on the site.

DX Reader Content pages What is the DX Reader? DX Reader is a new approach to online eBook readers with a wide range of intelligent reading facilities. Lending a new dimension to its exciting suite of features is the unique integrated source of your personal compilation of annotations, highlights, bookmarks and email to a friend facility from your subscribed books. With the DX Reader you can: * Have instant access to content, with the advantage of sophisticated digital tools that you can exploit to personalize your reading experience. * Bookmark pages, highlight text, flip through content effortlessly * View, illustrations, charts and more with this versatile Reader. What are the system specifications for the DX Reader? The system specifications for the DX Reader are: Windows Platform * Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows NT4 SP3 or higher, Microsoft Windows 2000, or Microsoft Windows Me, Microsoft Windows XP platforms * Microsoft Mouse or compatible pointing device * 64 MB RAM * Pentium III or higher microprocessor * VGA or higher resolution monitor and video card capable of displaying 256 or more colors * Minimum dial-up: 56kbps * Browsers supported o Netscape Ver. 7 or above o Internet Explorer 5.5 & above Macintosh Platform * Mac OS X (Panther), Jaguar not supported * Mac Mouse or compatible pointing device * 64 MB of RAM * G3 or greater processor * Color palette with more than 256 colors recommended for best display

* Minimum dial-up: 56kbps * Browsers supported o Netscape Ver. 7.1 or above o Safari Ver. 1.2.2 Can I read or access my subscribed book (online DX Reader) from any computer? Yes. This is one of the major advantages of DX Reader. You can gain access to your subscribed content from any computer, provided they meet the stipulated minimum system requirements. Simply login with your username and password at My AE and start reading! Note that only one instance of your subscribed book can be open at any given time. Can I add my own notes to my book or highlight portions of text? Yes. Comments or annotations can be added to paragraphs or sections of the book and browsed, edited or deleted at convenience. You can also bookmark pages and highlight text or remove them when appropriate. Note: These facilities are available to only Individual subscribers or Institutional SubAccount holders. Can I print content from the DX Reader? Yes, you can print any number of pages you wish to print from the books you have subscribed to. Can I perform Cut, Copy and Paste operation with DX Reader? Yes, you can Cut, Copy, and Paste. The Right Click function has been disabled in DX Reader, but you can use your browsers Cut, Copy, and Paste menu Is there any bookmarking facility? Yes you have bookmarking facility in DX Reader. Note: These facilities are available to only Individual subscribers or Institutional SubAccount holders. What is "email to friend facility? When you wish to send the article you have subscribed to, to a friend, you can use the email to friend facility available in the DX Reader. How can I view the Article in the PDF format? You need Adobe Digital Editions to view the PDF format. Download Adobe Digital Editions free of cost click here.

Technical Support

For Technical support for Access Engineering contact our Help Support Desk by e-mail at mhprofessional_support@hudsonsoft.com, telephone: (800) 217-0059 (9:00 AM - 5:00 PM, Monday through Friday, Eastern Standard Time).

Order Information

You may order online by going to the Order section. For help regarding the status of your subscription order or renewal, call U.S. toll-free telephone, 1-888-307-5984; from outside the U.S., 1-614-501-3389 and ask for the Access Engineering order department; all calls between 8 AM and 5 PM Eastern Time. You may also contact Customer Service by e-mail at OnlineCustomer_Service@mcgraw-hill.com or by fax at 1-614-759-3823. When faxing, please mark your fax: "Attention: Access Engineering Team."

Subscriptions

Q: How do I get help with my subscription? A: Please contact us (link to contact us page) Q: What if I forget my user name and/or password? A; You can retrieve your login information using our online Password Reminder. If your are the admin contact on the account. Contact the Help Support Desk by e-mail at techsolutions@mhedu.com, telephone: (800) 217-0059 (9:00 AM - 5:00 PM, Monday through Friday, Eastern Standard Time). We will ask for your name and address, and will access your account online. We will then email the user name for your account to the email address supplied upon registration. Since passwords are encrypted, we cannot determine your original password. We will change your password to a generic password, email that to your specified email address, and then you have the option to change your password. Q: How will I renew my subscription? A: You will be contacted via e-mail before your subscription expires and you will be able to renew your subscription for another year. Renewals can be entered online or by mailing or faxing them to our Order Department. Q: How private is the information that I supply in my registration form? A: The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for Access Engineering. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in Access Engineering. Q: How do I change information in my personal profile, for example, a new address or telephone number? A: E-mail the new information to our Customer Service department at OnlineCustomer_Service@mcgraw-hill.com. Please include your username in the e-mail.

Display and Recommended Browsers

Q: Which browser should I use? A: The interface supports all standards-compliant browsers, such as Internet Explorer 7, Safari, or Firefox 2. Users of older browsers may find some pages that deviate from the optimized design. However, we have developed the site to retain functionality with these browsers as much as possible, and we will work with subscribers that have not yet upgraded their browsers to resolve any problems they might experience.

Viewing Chapters in PDF

Q: How do I view my chapters in PDF?

A: To view your chapter, click on the Adobe Acrobat PDF icon next to the chapter listed on the table of contents page. This will launch a new browser window prompting you to open or download and ebx.etd file. This file is your digital chapter that will load Adobe Digital Editions. If you do not have Adobe Ditgital Editions, you must download it to view your chapter. Viewing PDFs can only be opened with Adobe Digital Editions. Get it here: http://www.adobe.com/products/digitaleditions/ If you have Adobe Digital Editions installed, then opening the ebx.etb file (after clicking on PDF in the table of contents) will load your chapter.

Printing

Q: How do I print a chapter? A: To print a chapter from within Adobe Digital Editions, simply click the printer icon or print option from you menu and print to your printer - formatted for printing on 8.5" x 11" (216 x 279 mm) paper. , Illustrations and/or tables are included, however, The exact layout of the larger tables and illustrations depends to some extent on your printer set up, so some of them may not print exactly as you see them on the screen. Printing from within the DX Reader Once your browser has loaded the chapter, click the printer icon and two options will appear; 1) Print Page and 2) Print Chapter. Make your selection and click print.

Contacting Us

There is a Contact Us page always accessible in the top right corner of the site. On that page, you will be asked to provide some information about the type of question you have so that we may provide an answer or response in the most efficient way possible. You can comment on an article, suggest a new article, suggest a question for our Q&A section, or ask a subscription question. For Technical support for Access Engineering, please use the Contact Us form to reach our Help Support Desk by e-mail, telephone us toll-free at 1-877-304-3225 (U.S.) or 1-617-746-2857 (from outside the U.S.), or send us a fax to (U.S.) 1-617-783-4375. For help regarding the status of your subscription order or renewal, please use the Contact Us form to reach our Help Support Desk by e-mail, telephone us toll-free at 1-888-307-5984 (U.S.) or 1-614-501-3389 (from outside the U.S.) and ask for the Access Engineering order department, available between 8 AM and 5 PM Eastern Standard Time. You can also reach the Help Support Desk by faxing us at 1-614-759-3823; please mark your fax: "Attention: Access Engineering Team." Institutional subscribers may contact the order department at the numbers above or , by telephone at U.S. toll-free telephone, 1-888-307-5984; from outside the U.S., 1-614-501-3389 and ask for the Access Engineering order department; all calls between 8 AM and 5 PM Eastern Time or by e-mail at OnlineCustomer_Service@mcgraw-hill.com.