Accelerate communications adoption through the power of voice

The business case is clear. You need greater collaboration - despite

the diverse working locations of your colleagues. You also know

bringing an application like audio conferencing in house could save

costs.

The answer is making these technologies available to all.

But there is an obstacle ahead. How can you ensure your colleagues

use the solution you provide?

1/3 of IT managers report that fewer than 10% of workforces

have deployed UC. 1

10%

Your colleagues need to be convincedYou know the value of introducing new communication

technologies, but how can you be sure your colleagues will

make use of it?

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Studies consistently show that nothing is more effective than

voice for clarity between two parties. IM, email, and other

electronic media often evolve to a voice call to get a matter

resolved. A good conversation is still the best way to get certain

things done.

A positive first conversation experience will encourage your

colleagues to further adopt your new communication tools.

84% of enterprise workers surveyed prefer spoken communication over written, claiming that it is “best for real time answers,” with 83% saying it “gets my immediate attention” and 79% saying it “reduces uncertainty.”2

Embrace the power of voiceNothing beats a conversation for effective communication.

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Before you can boost adoption rates you need to

build faith in your work amongst your colleagues.

Providing effective means for your team to hear and

be heard will improve the likelihood they will embrace

other tools in your UC rollout.

To do this you need to ensure flexibility and audio

quality whatever the environment. You need the

ability to move, to multi-task and to remove

background noise. You need headsets.

Get them talkingYour communications planning should start with voice.

In a survey of UC decision makers, Frost & Sullivan reports that 52% have evolved their desk-phone paradigm, with 76% replacing those phones with a headset.

TOP ADOPTION DRIVERS

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Why do Frost & Sullivan call the UC headset “critical enterprise communications?” Because it can:

Successful Unified Communication rollouts start with great

audio designed with collaborative working in mind.

Better audio improves understanding in conference calls,

catch-ups and brainstorming sessions.

When users have an easy, intuitive experience of high-

quality voice working within UC, their enjoyment will drive

adoption of other UC tools.

Voice brings people togetherSpeaking is still preferred to email by many employees.

• Seamlessly elevate an IM to a video session or call — from the same audio device

• Integrate audio across platforms, from mobile client to deskphone to softphone

• Automatically update presence

• Perform remote call control

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Plantronics makes things easyOur headsets have been developed with the best platforms in mind.

“The partnership between Microsoft and Plantronics is critical because IT managers do not want to be system integrators.”

–Gurdeep Pall,Corporate Vice President, Lync and Speech Group, Microsoft Corporation

We’ve been working closely with top providers such as Avaya, Cisco and

Microsoft since the birth of Unified Communications. It means we design our

products side-by-side, ensuring compatibility.

For your users, this will mean a more intuitive everyday experience because

both audio device and platform were built with each other in mind. And for you,

this means ease of implementation and fewer complaints.

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As you deploy your communications tools, you’ll know you need to think about how they’ll

be used in the years ahead.

One way to avoid obsolescence is to choose audio devices that will adapt as the world of

Unified Communications evolves. Plantronics can remove the worry you may have about

replacing headsets to accommodate a new platform requirement.

Many of our headsets have contextual intelligence capabilities built in, and our Spokes

software development platform enables the headset to control and enhance certain Unified

Communication functions.

Features like these take our headsets beyond quality audio alone and deliver solutions that

boost productivity, efficiency, and ease of use — all of which will help drive your colleagues

into using your UC solutions.

By 2015 UC systems that do not support context-aware technology will be abandoned for those that do.

The future sounds good Our audio is ready for what’s next.

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Plenty of companies have employees unwilling to embrace Unified

Communication methods. Don’t be one of them.

Recognise the most popular Unified Communications are voice

dependent and invest in Plantronics headsets for a superior audio

and hands-free experience.

Once your colleagues feel the benefits of seamless, trouble-free

integration with their devices and working style, they’ll be far more

likely to adopt and recommend your plans across the rest of the

organisation.

“...the continued growth of UC...has transformed the headset from a mere auxiliary device into an intelligent endpoint with sophisticated functionality.” – Frost & Sullivan

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1, 3. InformationWeek Reports, “State of Unified Communications,” Michael Finneran (April 2013).

2. “How We Work: Communication Trends for Business Professionals,” Survey by Plantronics of 1,800 enterprise knowledge workers (September 2010).

4. Frost & Sullivan, “Global Office and Contact Center Headset Market. Headsets Become a Critical UCC Tool.” (December 2012).

5. Gartner, “Predicts 2013: Success in Leveraging UC Will Be Easier With a Unified IT and Business Strategy for Collaboration” (December 2012).

Sources Cited

plantronics.com/uk/conference-calling/

We make it simple for IT departments to deploy voice solutions and

to use them as a catalyst for wider communication adoption. Our

tools and tactics will help you simplify the complexities and let your

people hear and be heard.

©2016 Plantronics, Inc. All rights reserved.