acano pc, mac and ios clients v1.6 release notes · 1 introduction this document provides release...

Acano solution

Acano PC & Mac Clients v1.6 (Build 1.6.31) iOS Clients v1.6.1 for iPad and iPhone

Release Notes

June 2015

76-1036-07-N

Contents

Acano Solution: Acano Clients V1.6 Release Notes 76-1036-07-N

Contents

1 Introduction 3

1.1 Changes to the User Interface in client v1.6 ............................................................. 3 1.1.1 The new visual design .................................................................................... 4 1.1.2 Inviting people to a coSpace call .................................................................... 4 1.1.3 Creating new calls .......................................................................................... 4 1.1.4 Using View screen share mode ...................................................................... 4 1.1.5 Setting up your Acano client ........................................................................... 4 1.1.6 Connecting video conferencing systems or conference phones ..................... 5 1.1.7 Selecting the language for the User Interface ................................................ 5

1.2 Feedback ................................................................................................................. 5 1.3 Feature comparison between Acano Clients ............................................................ 6 1.4 Differences in iOS Clients v1.6 from PC and Mac Clients ......................................... 7

2 Mac Client v1.6 8 2.1 Installation instructions ............................................................................................. 8 2.2 Resolved Mac Client issues ..................................................................................... 8

Resolved in Release v1.6 (Build 1.6.31) ................................................................... 8 Resolved in Release v1.6 (Build 1.6.30) ................................................................... 9

2.3 Known limitations with Mac Clients......................................................................... 10

3 PC Client v1.6 11 3.1 Installation instructions ........................................................................................... 11 3.2 Resolved PC Client issues ..................................................................................... 11

Resolved in Release v1.6 (Build 1.6.31) ................................................................. 11 Resolved in Release v1.6 (Build 1.6.30) ................................................................. 12

3.3 Known limitations with PC Clients .......................................................................... 13

4 iOS Client v1.6.1 14 4.1 Improvements since v1.6.0..................................................................................... 14 4.2 New features since v1.3 ......................................................................................... 14 4.3 Installation Instructions ........................................................................................... 14 4.4 Resolved iOS issues .............................................................................................. 14

Resolved in Release v1.6.1 .................................................................................... 14 4.5 Known limitations with iOS clients .......................................................................... 15


1 Introduction This document provides release notes for:

the PC Client and Mac (OS X) Client v1.6 (build 1.6.31)

iOS Clients v1.6 for iPhone and iPad.

Note: Some builds were not published.

The document is divided into sections: this general introduction and then one section per client.

Notes about certificates: If you are using v1.6 clients then ensure that the XMPP certificate, supplied by the Acano server, contains the domain name as a Subject Alternative Name (SAN) within the certificate, in addition to the Common Name in the certificate being the same as the FQDN. Otherwise, PC and Mac Clients will display a warning message, before allowing the user to continue. 1.6 clients validate the CA that signs the certificate, which was not done by v1.3 clients. Consequently, for 1.6 clients the XMPP certificate now needs to be a valid certificate signed by a trusted CA. If the certificate is signed by an Intermediate CA, the CA signing chain must also

be presented as a bundle. Use the API command xmpp certs to configure the XMPP Server

with the CA bundle. For example: xmpp disable

xmpp certs xmppprivate.key xmppcertificate.crt cabundle.crt

xmpp enable

For more information on obtaining certificates, refer to the Certificate Guidelines that is most appropriate to your type of deployment on acano.com.

1.1 Changes to the User Interface in client v1.6

Client v1.6 delivers an improved User Interface. The key changes to the User Interface include:

Updated visual design to reduce clutter and simplify appearance of client UI

Simplified how to invite people to a coSpace call

Improved user experience when creating new calls

Introduced the View screen share mode for viewing screen share on a private device in video conference rooms

Simplified setting up your Acano client

Simplified how you connect calls to video conferencing systems or conference phones

User selectable localized user interface

http://acano.com/support/documentation/


Note: The Acano Sign In box has a Back button at the bottom of the box. The purpose of this Back button is to provide help to guests who have arrived at the Sign In box after installing the web client. Selecting Back and then Join call, will take the guest to a message telling them to

click on the invitation link again to join the call.

1.1.1 The new visual design

The User Interface has been simplified, and little used features removed. Refer to the document “What’s new in the 1.6 clients” for an overview of the main changes in version 1.6.

1.1.2 Inviting people to a coSpace call

Inviting people to a coSpace call has been simplified. Clicking on the Invite button, gives you 3 options to invite people to a call:

Email

Clicking on this option puts a copy of the joining instructions into an email (if set up by your system administrator).

Copy Invitation

Clicking on this option puts a copy of the joining instructions on your clipboard. Send this information to your guests, for instance via an instant messaging tool.

Copy weblink

Clicking on this option puts a copy of the web link on your clipboard. Send this information to your guests, for instance via an instant messaging tool.

1.1.3 Creating new calls

Clicking on the New call button takes you to the Start or join a call page, enter the video address, contact name or phone number to call. Help has been added to this page. Select the device that you wish to use for the call, using the down arrow beside the Join call button.

1.1.4 Using View screen share mode

Previously, if you viewed or shared a presentation on your own device while you were in a meeting room with other devices which were also connected to the coSpace, you needed to remember to mute your microphone and disable the speakers to avoid feedback. Now you can use the View screen share option from the Audio and video options button when you join or participate in calls.

Select View screen share as a guest or as a signed in user. It will turn off all media on your device except for screen share. It is useful for a "bring your own device" scenario in a meeting room where the room system is in a coSpace, and you want to see the presentation close up, or share your presentation into the call, without causing audio feedback

1.1.5 Setting up your Acano client

The Settings and info button has replaced the User status button on the red bar at the top of the screen. It now only takes a single click to reach the setup options for the client.


1.1.6 Connecting video conferencing systems or conference phones

Use the beside the Join call button to select a video conference system or a conference phone to join a coSpace or call. Enter the video address or phone number of the device, and click on Connect.

If you are in a coSpace meeting or call, and wish to move it to a video conferencing system or

conference phone, select the button in the task bar. Enter the video address or phone number of the device, and click on Connect.

The video address or phone number will be remembered for future use.

1.1.7 Selecting the language for the User Interface

Select the Settings and info button followed by the More settings button. On the Preferences tab, the pull down Language list allows the user to select the language for the User Interface, see table below.

Option from pull down list Language selected

zh_CN Simplified Chinese

zh_TW Traditional Chinese

en_US English

it_IT Italian

ja_JP Japanese

ko_KR Korean

nb_NO Norwegian

es_ES Spanish

sv_SE Swedish

Note: after selecting a different language, you need to logout and restart the client, before the user interface will display the selected language.

1.2 Feedback

We would like feedback on this release. Please ensure that one person at your test site collates issues and acts as the single point of contact for Acano support.

When providing feedback there are two types of logs that are useful:

If you experience a crash, you should get a popup window with crash debug information. Copy and paste that to an email in the support case.


If you have other issues such as poor quality audio and you’re using one of the clients that have a debug facility, press the Debug button whilst the issue is happening, save the file and email it to the support case.

If you encounter any issues, contact [email protected].

1.3 Feature comparison between Acano Clients

PC OS X iPad iPhone WebRTC

View screen share Yes, 1.6.x only

Yes, 1.6.x only

Yes, 1.6.x only

NA Yes

Support for v1.6 Acano server Yes Yes Yes Yes Yes

Images in coSpace chat Yes Yes Yes Yes Yes

User-level permissions (e.g. can create coSpace)

Yes Yes Yes Yes Yes

Delete chat messages Yes Yes Yes Yes Yes

XMPP Registration Yes Yes Yes Yes Yes

Audio OPUS OPUS OPUS/ SPEEX*

OPUS/ SPEEX*

OPUS

Mic/speaker/camera configuration controls

Yes Yes NA NA Yes

Advanced controls (audio boost, ecan, noise suppression)

Yes Yes No No Yes

Video H.264 H.264 H.264 NA VP8

Layout control Yes Yes Yes Yes** Yes

Selfview Yes Yes Yes NA Yes

Desktop sharing Yes Yes No NA Yes

Application sharing Yes Yes No NA Yes

Chat Yes Yes Yes Yes Yes

Unread message indicator Yes Yes Yes Yes Yes

Incoming message notification configuration

Yes Yes No No No

Move call to external endpoint Yes Yes Yes Yes Yes

Add participants Yes Yes Yes Yes Yes

mailto:[email protected]


PC OS X iPad iPhone WebRTC

Send invitation Yes Yes Yes Yes Yes

Encryption Yes Yes Yes Yes Yes

DMTF Yes Yes Yes No Chrome only

Create / edit coSpace Yes Yes Yes No No

Search for Contacts Yes Yes Yes Yes Yes

Create / edit Contact Yes Yes Yes No Yes

Guest-accessible Yes Yes Yes Yes Yes

DTMF keypad Yes Yes Yes Yes Chrome Only

Show presence Yes Yes Yes Yes Yes

Send diagnostic log Yes Yes Yes Yes Yes

Auto login Yes Yes Yes Yes NA

In-call notification configuration Yes Yes No No No

* In 1.6.x OPUS is selected for newer devices (iPad Air, iPad Mini 2, iPhone 5S and later) otherwise SPEEX is used

** The iPhone client can control the layout on a Video Conferencing System it has connected to the call

1.4 Differences in iOS Clients v1.6 from PC and Mac Clients

This section identifies the key differences in behavior in the iOS v1.6 Client for iPhones and iPads from the v1.6 client for PC and Mac.

Using the iOS Client, you cannot:

start a call or start a chat with someone by clicking on their name in a participant list or chat window

delete coSpace messages on the iPhone client

In addition:

the iOS clients have the same localizations as the PC and Mac clients, but there is no drop down box to select the language. The user’s configuration automatically determines the language displayed.


2 Mac Client v1.6 This section of the release note describes the v1.6 (build v1.6.31) release for the Acano solution Mac Client.

2.1 Installation instructions

1. Click on the Mac Client download link in the partner area of Acano Support.

2. Open the dmg file and drag the ‘acanoclient’ icon into the Applications folder within the window that opens up.

3. If you already have an older version of the Acano Mac Client installed in the Applications folder, a prompt asks whether you want to replace it with the new one that you are moving. Select Replace.

This will overwrite the previous version and if, for example, you have a shortcut in the dock this will now automatically launch the new version.

Note: If you first remove an older Mac Client from the Applications folder and then copy the new one into it, clicking on the dock shortcut no longer works and the icon becomes a question mark because the icon still searches for the previous application version. Launching the new version from the Applications folder will result in a separate dock shortcut being created. Follow the instructions above to avoid this.

2.2 Resolved Mac Client issues

Resolved in Release v1.6 (Build 1.6.31)

Reference Issue Summary

3487 Grey image after saving diagnostics in full screen mode

After saving a diagnostic log for client 1.6.30 (in full screen mode only), you are presented with a grey desktop. This is Fixed in v.1.6.31

4260 Client crashing after using invalid address

The client crashes when the user types an invalid video address, then types a valid address. Fixed in v.1.6.31.

7461 Text highlighting seems to disappear after right clicking

If you right click after highlighting text in a coSpace message, it may appear that the highlighting has disappeared. In fact it has turned a light shade of grey, similar to the coSpace message background. Fixed in v.1.6.31.

7977 Issues with using a video system to view a presentation

Screen freezes, or presentation is not displayed. Fixed in v. 1.6.31.

8127 Client crashing when creating new coSpaces

The client crashes when the user attempts to create a new coSpace. Fixed in 1.6.31.

8205 After using video system new call is multiplied

After using a video system, multiple calls would be made simultaneously to the same contact when ending call and re-joining call from PC. Fixed in v. 1.6.31


8232 Button not resizing properly Text is cut off in some languages, due to a button not resizing properly. Fixed in v. 1.6.31.



3175 Advanced settings panel is not completely visible

Advanced settings panel not completely visible on some monitors. Fixed in v1.6.30.

3488 Save diagnostic log dialog doesn’t close

After saving a diagnostic log, the pop-up dialog appears to have closed, but is hidden behind the main Mac Client. This dialog remains until the Mac Client is closed. Fixed in v1.6.30.

5684 Chat text appears truncated Continuous text of seven or more characters is truncated. Fixed in 1.6.30.

7038 No indication of multiple contact methods for a new participant

On the new call menu there is no indication that there are alternative contact methods for a participant.

Fixed in 1.6.30. Dropdown menu symbol added beside participant to indicate alternative contact methods.

7273 Wrong link for guest login and empty dial URI

In localized user interface an incorrect link and an empty URI were provided in the invitation for guest login. Fixed in v1.6.30.

7473 Long video system URI causes delete button to disappear

When connecting to an endpoint, a video system URI which is long enough to become truncated, causes the remove button to disappear off the right edge of the client. This happens in the "Audio and video options" panel and the green button drop-down. Fixed in 1.6.30

7518 Client crashes when rejoining call after connecting endpoint

If you are in a call, using the Back button to return to the administration page in order to connect an endpoint to the call will result in the client crashing when you rejoin the call. Fixed in v1.6.30.

7574 Closing the client disconnects user from active calls

Selecting the close button to minimise the client, results in the user being disconnected from active calls.

If a user is logged in on multiple clients and is in a call on one, closing any of the clients that are not in a call will also disconnect the user from the call.

Fixed in v1.6.30.

7592 Sharing screen in full screen mode causes client to apparently disappear

Entering a call and sharing screen in full screen mode causes client to apparently disappear, only displaying Sharing notification message at top of screen. Hovering mouse over message reveals button to stop sharing screen. Fixed in v1.6.30.

7736 Tool bar doesn’t reappear when in full screen mode

In a coSpace and using full screen mode, the toolbar disappears and does not reappear when mouse moves over the area. Fixed in v1.6.30

7737 Closing client while in full screen mode results in black screen

Clicking the x button at the top of the full screen, results in the screen going black. Fixed in v1.6.30. Clicking the x button will result in the client leaving the full screen mode, and the client being minimized.

7920 OpenSSL vulnerable to a denial of service attack

This issue is reported as Security Alert 022. Fixed in v1.6.30.

http://acano.com/wp-content/uploads/2013/08/Acano-solution-Security-Alert-Information.pdf


2.3 Known limitations with Mac Clients

Known issues with Mac Clients are listed below. Please quote the reference number when discussing the issue with Support. In addition, there are some instability issues that we are aware of, and are working on.


4173 Slideshow mode in PowerPoint doesn't work

Previously, slideshow mode in PowerPoint didn't work because PowerPoint opened a new window for the slideshow. The client is now able to share individual applications, but sharing a full screen presentation in PowerPoint/Keynote is not currently supported. This will be fixed in a future release.

4240 Minimized applications should appear in share screen menu

Currently, minimized applications do not appear in the share screen menu. An application that you wish to share needs to be maximized, and then the Acano client should be tabbed in front of this.


3 PC Client v1.6 This section of the release note describes the v1.6 (build v1.6.31) release for the Acano solution PC Client.

3.1 Installation instructions

1. Click on the PC Client download link in the partner area of Acano Support. If you select the ClickOnce installer the Acano PC Client will automatically update when new versions are released.

2. Click on the downloaded file and follow the setup wizard.

3.2 Resolved PC Client issues



4413 4K screens causing issues Windows PC Client issues with 4K Dell screen with text being very small. Fixed in v.1.6.31

4260 Client crashing after using invalid address

The client crashes when the user types an invalid video address, then types a valid address. Fixed in v. 1.6.31.

7414 The client freezes because another application is not responding

Other applications not responding can cause the client to not start or to freeze. Fixed in v. 1.6.31

7461 Text highlighting seems to disappear after right clicking

If you right click after highlighting text in a coSpace message, it may appear that the highlighting has disappeared. In fact it has turned a light shade of grey, similar to the coSpace message background. Fixed in v. 1.6.31

8205 After using video system new call is multiplied

After using a video system, multiple calls to the same contact would appear in the participant list when ending call and re-joining call from PC. Fixed in v. 1.6.31.

8232 Button not resizing properly Text is cut off in some languages due to a button not resizing properly. Fixed in v. 1.6.31.

8286 First missed call not displayed

If you received an incoming call from a SIP endpoint, you would not see it, unless two or more calls were made. Fixed in v.1.6.31.




2658 Tooltips not always shown PC Client tooltips did not always appear. Fixed in v1.6.30.

3175 Advanced settings panel is not completely visible

Advanced settings panel not completely visible on some monitors. Fixed in v1.6.30.

6984 Mic, camera and speaker selections duplicated

Duplicate entries shown for mic, camera and speaker devices in Settings panel. Fixed in v1.6. 30.

7038 No indication of multiple contact methods for a new participant

On the new call menu there is no indication that there are alternative contact methods for a participant. Fixed in 1.6. 30. Dropdown menu symbol added beside participant to indicate alternative contact methods.

7273 Wrong link for guest login and empty dial URI

In localized user interface an incorrect link and an empty URI are provided in the invitation for guest login. Fixed in v1.6.30.

7370 Bad MJPG bitstream from camera causes memory error

Fixed in v1.6.30.

7473 Long video system URI causes delete button to disappear

When connecting to an endpoint, a video system URI which is long enough to become truncated, causes the remove button to disappear off the right edge of the client. This happens in the "Audio and video options" panel and the green button drop-down. Fixed in v1.6.30.

7517 Editing contact’s username results in additional ‘hidden’ contact

Editing contact’s username results in original username being retained. Fixed in v1.6.30.

7518 Client crashes when rejoining call after connecting endpoint

If you are in a call, using the Back button to return to the administration page in order to connect an endpoint to the call will result in the client crashing when you rejoin the call. Fixed in v1.6.30.

7567 Join call button not grayed out on disconnected client

Disconnecting PC from network does not gray out Join call button to indicate it is unavailable. Clicking the button will try and start a call, but will just hang until call is cancelled. Fixed in v1.6.30.

7574 Closing the client causes the user to be removed from active calls

Using the close button to minimise the client, results in the user being kicked out of active calls.

If a user is logged in on multiple clients and is in a call on one, closing any of the clients that are not in calls also kicks the user out of all active calls.

Fixed in v1.6.30.

7592 Sharing screen in full screen mode causes client to apparently disappear

Entering a call and sharing screen in full screen mode causes client to apparently disappear, only displaying Sharing notification message at top of screen. Hovering mouse over message reveals button to stop sharing screen. Fixed in v1.6.30.

7625 Client crashes if click on icon of an active participant in coSpace

Fixed in v1.6.30.

7751 Client crashes when connecting to SIP endpoint, then sharing application or presentation

Fixed in v1.6.30.


7838 Client crashes when dialing a coSpace using the NewCall button

Fixed in v1.6.30.

7893 Drop down list from Share screen button appears to be missing scroll bar

Selecting the Share screen button displays a drop down list, the scroll bar to reveal more items in the list is too light in colour and appears to be missing. Fixed in v1.6.30.

7920 OpenSSL vulnerable to a denial of service attack

This issue is reported as Security Alert 022. Fixed in v1.6.30.

7934 Message boards are broken for guest users

When joining a conference (e.g. Acano cospace) as a guest, the icon in the toolbar to access the message board is not available. Fixed in v1.6.30.

3.3 Known limitations with PC Clients

Known issues with PC Clients are listed below. Please quote the reference number when discussing the issue with Support.


192 Issues with pin to taskbar Using the Windows pin to taskbar feature causes issues with the PC Client. For instance, loss of the Acano icon and incomplete removal of older versions upon upgrade. Avoid using the pin to taskbar feature.

1293 Windows will not automatically sleep while client is running if certain USB audio devices are plugged in

If Windows does not automatically enter sleep mode then unplug your USB audio device.

3422 PC client sometimes doesn't maximize properly

PC Client doesn't always maximize to the same size after being minimized

4354 Camera from HP Pavilion DV7-4283CL

In-built camera on an HP Pavilion DV7-4283CL laptop does not always work with the PC Client

http://acano.com/wp-content/uploads/2013/08/Acano-solution-Security-Alert-Information.pdf


4 iOS Client v1.6.1 This section of the release note covers the iOS Client v1.6 for the iPhone and iPad.

4.1 Improvements since v1.6.0

The 1.6.1 version has stability improvements over version 1.6.

4.2 New features since v1.3

The following features have been added or altered since iOS Client v1.3:

ability to send invitations from iOS Clients. The invite options include the ability to Message (SMS or iMessage) the invitation.

the iPad Client can now create and edit contacts.

additional language support. The iOS clients have the same localizations as the PC and Mac clients but there is no drop down box to select the language. The language is automatically selected based on the user’s configuration.

diagnostic logs can be sent from iOS Clients.

4.3 Installation Instructions

1. Install or update the Acano app from the App Store, and open it. If you have enabled Automatic Downloads in the Settings app, then the Acano app will automatically update.

4.4 Resolved iOS issues

Resolved in Release v1.6.1


3072 Contacts sorting issue Contacts are not sorted alphabetically. Fixed in 1.6.1.

7848 Transfer call issue When returning call from external endpoint to iPad, the client keeps displaying the screen that says that it is connected to the endpoint. Fixed in v.1.6.1.

8153 No “Add contact” button There is no “Add contact” button in the Activity view. Fixed in 1.6.1.

8336 Failure to launch on iOS 6.1.4. iOS client for iPhone 5 iOS 6.1.4 fail to launch. Fixed in v.1.6.1.

8406 Unmute issue Video or camera that was turned off/muted is turned on/activated when changing from “Use this iPad” to “View screen share” and then back to “Use this iPad”. Fixed in v.1.6.1.

8445 Client crash when sending invitation

The client crashes when you click “Copy weblink”. Fixed in v.1.6.1.


8446 Editing coSpace cannot be cancelled.

The “Cancel” button in the coSpace view is inactive. Fixed iin v.1.6.1.

8500 API settings ignored Uses can edit coSpaces even when not allowed via the API. Fixed in v.1.6.1.

4.5 Known limitations with iOS clients

Known issues with iOS Clients are listed below. Please quote the reference number when discussing the issue with Support.


3771 iOS notification issues No notifications when receiving messages.

7906 Chat not disabled in Activity and People when userToUserMessagingAllowed set to false in userProfile

The chat is not disabled in all views.

© 2015 Acano (UK) Ltd. All rights reserved. This document is provided for information purposes only and its contents are subject to change without notice. This document may not be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without our prior written permission.

Acano and coSpace are trademarks of Acano. Other names may be trademarks of their respective owners.

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