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E-Government and The Digital Divide in Mexico and the United States

September 25, 2001

e-Government and Government Innovation

ABRAHAM SOTELO

OFFICE OF THE PRESIDENT FOR GOVERNMENT INNOVATION

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THE NEW MEXICAN GOVERNMENT

• The Fox Administration has taken the responsability of, by popular demand, accepting the challenge of leading the future of Mexico for the next 6 years.

• Consciente del desafío, se planteó como uno de sus principales objetivos la transformación de la Administración Pública Federal, para poder satisfacer las demandas y cumplir las expectativas de la sociedad mexicana.

• A la Oficina de la Presidencia para la Innovación Gubernamental le fue encomendada esta misión.

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LA INNOVACIÓN EN EL GOBIERNO MEXICANO

Para comenzar el proceso de cambio, nos dimos primero a la tarea de idear el Gobierno que queremos ser. el Gobierno que queremos ser.

Surgió así, el MODELO ESTRATÉGICO PARA LA MODELO ESTRATÉGICO PARA LA INNOVACIÓN GUBERNAMENTALINNOVACIÓN GUBERNAMENTAL.

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LA INNOVACIÓN EN EL GOBIERNO MEXICANO

• Este modelo es de INNOVACIÓN SOCIALINNOVACIÓN SOCIAL y tiene 2 objetivos centrales:

1) Recuperar la confianzaconfianza de los ciudadanos en el Gobierno.

2) Transformar Transformar al Gobierno en una institución competitiva, de clase mundial y que genere los resultados esperados en materia de:

• Crecimiento Económico con Calidad

• Desarrollo Social y Humano

• Orden y Respeto

• Buen Gobierno

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• Regain the trust of citizens in Government• Guarantee the quality of government services• Surpass citizens expectations• Make public servants proud of their work• Provide more value, at a lower cost

Outcomes of an Innovative Government

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¿Cuáles serán las estrategiasestrategias para la Innovación y la Calidad?

• Administración por calidad

• Federalismo-Municipalización

• Continuidad y Abandono

• Gobierno Abierto y Participativo

• Reformas Jurídicas

• Eliminar Restricciones

• Unir la Retaguardia con la

Vanguardia

•Mercadotecnia Social

•Benchmarking

•Financiamiento Emprendedor

•Subcontratación de Servicios

•Involucramiento Sindical

•Super-productividad

•Conectividad Total

•Encuesta Valorativa

• Tecnología de Información (TI)

LA INNOVACIÓN EN EL GOBIERNO MEXICANO

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Refocusing the Role of Information Technology

• Effective use of IT in substantive processes• IT as a priority for innovation in government• Integrate IT in the value-chain of services to the citizen• Selective use of IT in high-impact processes• Change the focus of IT from administrative issues to strategy,

innovation, development, and knowledge management• Successful IT Management

• IT as a high-priority use in top management• Reinvent the structure for the supply of IT-related services,

improving planning and project management• Introduction of standardized platforms and solutions, once

processes have been redesigned

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• Continuous innovation in the delivery of services, citizen participation, and governance through the transformation of external and internal relationships by the use of information technology, specially the internet

e-Government

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e-Government Vision• Visualize IT as essential infrastructure for

the XXI Century Government• Government should not use IT

sporadically• It should not simply automate existing

processes• Build a modern, world-class government ,

that offers citizens ample and timely access to quality services and information, through high-response, customer-centered, and efficient processes

• .gov is the next revolution

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How can we use Information Technology to contribute in the effort of building a Good Government ?

A Wolrd-class government, quality oriented and recipient of citizen trust.

• Participative

• Open and Transparent

• Responsible for the Current and Future Times

• Strategic

• With Global Positioning

• Digital (e)

• Agil and Flexible

• Federalist

• Customer Oriented

• Lean

• Result Oriented

• Financially Healthy

• Professional

• Innovative

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Objectives• Process

Transformation and Improvement– Efficiency– Performance– Better Quality of

Service• Better acces to public

information

• Service Availability– Self-service– 24x7x365– Anytime, aywhere,

anychannel• Cost Reduction• Increase Income• Accountability• Citizen Participation

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e-Government and Process Innovation

“In our government there are savings of 10 to 15 billions of dollars, anually that come from enhanced productivity and elimination of services and processes that do not add value” (AMECE)

This is Government’s biggest opportunity, ever, to generate more productivity, enhance its competitiveness, and improve the service to citizens

This is Government’s biggest opportunity, ever, to generate more productivity, enhance its competitiveness, and improve the service to citizens

IT should eliminate the processes thatdo not add value

Demand forservice

• Fast• Flexible• Efficient• Motivated employees• Satisfied customers• Reliable

Demand forService

PROCESS

PROCESS

PROCESS

Servicereceived

Service received

• Slow• Expensive• Rigid• No motivation• Disatisfied clients• Conflictive

Our vision

V A

95% 5%

No Value Added (NVA)

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• “México will give a big step with this [technology]; we will leave our 70th or 80th place and end-up among the best 10 or 12 countries in the world”

• “We too –the Government- want to be at the front; we want to be effective to serve you; we want to make sure we are a Government that does more with less”

– Vicente Fox Quesada, Presentation of e-Mexico Initiative, Feb/22/01, El Salto Durango.

• By 2005, 100% of our highest-impact

services must be ready to be delivered

electronically

- It is necessary to work very hard to

assure the highest citizen access/use to

those services

e-Government Target

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eGovernment Program Phases

Interaction-Transaction-Interoperability

Integration andValue Chains Creation

Assurance

Preparation

Inmediate:First 150 days

Short Term:2001-2002

Medium Term:2003-2004

Long Term:2005-2006

Warming UpLighting theeGov Fire

Feeding the Flamesof the .GovRevolution

Changing thegovernment for ever: .Gov = Government

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Current Activities and Estrategies• Planeación Estratégica

eGobierno– Identificación de 400+ Proyectos y

12 Metaproyectos– Análisis Presupuestal 2002

• Normatividad y Política– Política Informática (Programa de

Desarrollo Informático)– Privacidad y Seguridad

• Firma Digital / Factura Electrónica– Compras y Contrataciones de TI– Mejora Regulatoria

• Infraestructura Tecnológica– Red Intergubernamental

• Intranet APF, IDC´s– Portal eGobierno– Interoperabilidad (Bases de Datos y

Sistemas)

• Transformación de Procesos Sustantivos

– Rediseño de procesos clave– Abastecimiento Electrónico

(eProcurement y Compranet)– Servicios Electrónicos

Gubernamentales (Tramitanet)– eDependencia– Procesos Adminsitrativos (ERP

Gubernamental)

• Superproductividad– Compartición de Servicios

• Vinculación con estrategias e-Gobierno de Estados y Municipios

– CIAPEM– CEDEMUN

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8 Critical Actions for eGovernment Sucess

5. Improve budgeting and strategic sponsoring

6. Guarantee reliability, security, and privacy

• Consolidation and legalization of digital signatures for the use of electronic documents

7. Continuous learning of best practices (national and international)

8. Link eGoverment efforts to institutional targets/ goals

1. Garantizar interacción alineada de áreas normativas

2. Repositioning of IT divisions

3. Political Will• Acknowledge the importance of

being “e” by the highest hierarchies of our government

4. Education and Training

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