about the 2014 customer service conference & exposition · conference unless they have reserved...

About The 2014 Customer Service Conference & Exposition Applications are currently being processed for the next AGA/EEI exhibition that is scheduled to be held April 21-24, 2014 (Exhibit Dates: 4/22-23) in San Francisco, CA.

A space preference priority point system will be in effect for assigning exhibit space. The attached exhibit floor plan is subject to fire marshal approval.

The date an application is received will serve as a tie-breaker only when assigning exhibit space.

We sincerely look forward to providing your company / organization renewed services at the 2014 AGA/EEI Customer Service Conference & Exposition.

About The Sponsor

www.aga.org

The American Gas Association (AGA), founded in 1918, represents more than 200 local energy companies that deliver natural gas throughout the United States. There are more than 70 million residential, commercial and industrial natural gas customers in the U.S., of which 92 percent—more than 65 million customers —receive their gas from AGA members. AGA is an advocate for natural gas utility companies and their customers, and provides a broadrange of programs and services for member natural gas pipelines, marketers, gatherers, international natural gas companies and industry associates. Today, natural gas meets almost one-fourth of the United States’energy needs.

www.eei.org

The Edison Electric Institute (EEI) is the association that represents all U.S. investor-owned electric companies. Our members provide electricity for 220 million Americans, operate in all 50 states and the District of Columbia, and directly employ more than 500,000 workers.

With more than $85 billion in annual capital expenditures, the electric power industry is responsible for millions of additional jobs. Reliable, affordable, and sustainable electricity powers the economy and enhances the lives of all Americans.

EEI has 70 international electric companies as Affiliate Members, and 250 industry suppliers and related organizations as Associate Members.

Organized in 1933, EEI provides public policy leadership, strategic business intelligence, and essential conferences and forums.

Focus On the Market/Themes The American Gas Association and Edison Electric Institute (AGA/EEI) Customer Service Conference & Exposition is the premiere utility industry customer service annual event. Utility professionals from all levels, vice president through analyst, involved in customer service activities, encompassing customer call centers, benchmarking, meter reading, remittance processing, telephone centers, credit/ collection, customer accounting, mail center operations, training, branch/business office operations, and related areas will attend.

Vendors will interact with 300+ key purchasing decision-makers/industry professionals representing

utilities dispersed throughout the United States and Canada. This event is designed for accessing a megamarket and for achieving sales with vice presidents plus directors and managers at investor-owned utilities!

Program Format The general sessions include broad ranging topics on improving customer service throughout a utility. Breakout sessions address Call Center, Billing and Payment Processing, Credit and Collections, Meter Reading/Field Service/Revenue Protection, and Commercial and Industrial Account Management with a focus on best practices.

The (AGA/EEI) Customer Service Conference & Exposition is quickly approaching! Help spread the word ~ make sure your customers/prospects know about the conference AND invite them to visit your booth. Promotional pass-along text will be available to e-mail to your customer data base. You will be able to customize by inserting your booth number in the first paragraph. Exhibit hall passes are popular for attracting YOUR BUYERS/PROSPECTS to the exhibition and for

keeping your firm’s products and services in the minds of your customers and prospects. Complimentary exhibit hall passes are available at no cost to an exhibitor. Exhibitors are also encouraged to invite utility clients to contact AGA ([email protected]) about being a presenter on the program. In turn, an exhibitor will have an opportunity to introduce the guest speaker to a captive audience!

Partners in Promotion

Exhibit Hall and Networking OpportunitiesSet-Up: Monday, April 21 10:00am-5:00pm

Exhibit Hours:** Tuesday, April 22 12:00noon-2:00pm (Lunch)

Tuesday, April 22 5:00-7:00pm (Reception)

Wednesday, April 23 12:00noon-2:00pm (Lunch and prize drawings)

** Exhibit hours are subject to a modest change based on agenda development. **

By Appointment Only Hours: Tuesday, April 22 10:00am-12:00noon and 2:00pm-4:00pm

Dismantle: Wednesday, April 23 2:00-6:00pm

Social Events: Monday, April 21 6:00-8:00pm ( Opening Networking Reception - Site to be determined)

Wednesday, April 23 6:00-10:00pm (Off-site networking event)

CONFERENCE EXHIBITORS AND SPONSORS RECEIVE FULL COLOR LOGO ACKNOWLEDGEMENT WITH CONTACT INFORMATION AND BRIEF DESCRIPTION IN THE ON-SITE CONFERENCE PROGRAM

Space AssignmentsSpace assignments will be made based upon prior levels of exhibit participation, AGA/EEI corporate membership, sponsorships and the date an application has been received by AGA/EEI Exhibit Management.

We will attempt to avoid assigning direct competitors to adjacent locations.

Booth assignments are subject to the approval of the exhibitor.

Guidelines for Promotional Activities

Code of Conduct: Exhibitor and sponsor social functions at the hotel and/or off-site outings conflicting with the timing of any official Workshop events listed in the conference program are strictly prohibited.

No signage or flyers are to be placed in any official Conference hotel.

Companies that do not comply with these restrictions will be requested to remove unauthorized signage or flyers and may not be allowed to participate at future Conferences.

No vendor personnel is permitted to register for the conference unless they have reserved a full exhibit space and/or sponsorship.

Exhibit Fees ($3,000 inline; $3,250 Corner per 10’W x 7’D booth

Booth Fee Includes: O Two (2) complimentary full conference registrations for 10’W x 7’D booth (value: $500-700)

O Hot link to your website from the AGA/EEI Customer Service Conference website and listing in the Conference Program

O Advance electronic copy of the registration list

O Perimeter Security O 8’ high back wall; 3’ high side drape; ID sign; carpeted exhibit hall

Hotel Hyatt Regency San Francisco5 Embarcadero CenterSan Francisco, CA 94111 Phone: (402) 592-6464 Hotel cut-off date: Room rate: $215.00 March 24, 2014

DecoratorBrede Exposition Services Phone: 407/851-0261 • Fax: 407/859-3904 [email protected]

Event ManagementExhibit Promotions Plus, Inc.AGA/EEI Exhibit Management 11620 Vixens Path/Ellicott City, MD 21042 Phone: 410/997-0763 • Fax: 410/997-0764 [email protected] • www.epponline.com

Conference ContentJim Linn American Gas Association Phone: 202/824-7272 • [email protected]

AGA/EEI 2012 CUSTOMER SERVICE CONFERENCE & EXHIBITIONAPRIL 9-12, 2011 (Show Dates: April 10-11) – OMNI FORT WORTH HOTEL • FORTH WORTH, TX

Exhibit Space Application and ContractExhibitor Information (Please print clearly or attach a business card) Company/Organization __________________________________________________________________________________

Address ___________________________________________________________________________________________

City_________________________________________________ State_______________________Zip_________________

Contact ______________________________________________ Title _________________________________________

Phone ________________________________________________Fax _________________________________________

Email _____________________________________________ Website _________________________________________ (Necessary for receipt of pre-conference registration list and related detail)

Display Space (Please indicate the number of 10’wide by 7’deep spaces needed)

_______ x $3,000 In-Line = $___________

_______ x $3,250 Corner Booth = $___________

Optional Furnishing Package _________$520 ( includes skirted 6’ table, 2 side chairs, wastebasket) <The exhibit hall is carpeted.>

Space Preferences (Cite booth numbers from exhibit floor plan) #1 _________ #2 _________ #3 _________ #4 _________

Products / Firms that you prefer to be in close proximity Products / Firms that you prefer NOT to be in close proximity

Product/Service Description (Please provide approximately 30 words to be included in the complimentary Exhibitor Directory Listing)

Payment TermsA $200 per booth deposit is due with application or within two weeks of invoice. 50% of the balance is due 10/22/13. The remaining balance is due no later than 1/22/14.

CANCELLATION POLICY - $200 per booth is non-refundable. A fee of 25% of total booth cost will be assessed for cancellations received from 10/22/13 to 1/22/14. Cancellations received after 1/22/14 will result in full forfeiture and/or obligation to pay the full rental fee. Cancellations must be received in writing to be valid.

Payment Options: o Please bill us o Check enclosed in the amount of $________________payable to American Gas Association

(remittance must include “Customer Service” and name of exhibiting company)

o Please charge my credit card in the amount of $________________to the credit card checked: o VISA o MasterCard o AMEX

Card Number ______________________________________________________________Exp Date ___________________

Carholder’s Name ____________________________________________________________________________________

Signature _________________________________________________________________________________________

Cardholder’s Billing Address _______________________________________________________________________________

Phone ___________________________________________ Email ____________________________________________

AMERICAN GAS ASSOCIATION/EDISON ELECTRIC INSTITUTE CUSTOMER SERVICE CONFERENCE & EXHIBITIONAPRIL 21-24, 2014 (EXHIBIT DATES: 4/22-23) • HYATT REGENCY SAN FRANCISCO • 5 EMBARCADERO CENTER●• SAN FRANCISCO, CA

Each booth reserved includes two full conference registra-tions. The Wednesday afternoon open forum is limited to utility member representatives only.

3 EASY WAYS TO RESERVE EXHIBIT SPACE:

BY MAIL: AMERICAN GAS ASSOCIATION

P.O. Box 79580Baltimore. MD 21279-0580

BY FAX: 410/997-0764

BY EMAIL: [email protected]

OFFICE USE ONLYDate Recieved AGA: Date Recieved EPP: Notes:

O AAC Utility Partners O Aargon Agency O Accenture O Aclara Software O Actuate, Performance Management Division O Acceller O Active Tele Source O Adeptra, Inc. O Advanced Call Center Technologies, LLC O Aegis Communications Group O AFNI, Inc. O Agent511 O AllConnect O Alliance Data O AllianceOne O Allied Global O Altivon O Americollect

O American Support O Angel O Apogee Interactive, Inc. O Arbor Day Foundation O ARI - Automotive Resources International O Ashford Univ. O Associated Credit Services, Inc. O Bass and Company Management Consultants O Badger Meter O BHM Consulting, LLC O Bill Trust O Billing Tree O Bottom Line Impact O Brown & Joseph O Bull City Financial Solutions O Capricorn Systems, Inc. O Cash Cycle Solutions, Inc. O Castel Communications

O Capgemini O CBCS O CBE Group O CCB Credit Services, Inc. O CDS Global O Centurion O Certified Languages International O ChargeSmart O Chartwell, Inc. O Chase Receivables O CheckFree O Clevest Solutions O Cogsdale O Collection Bureau of America O Collet & Schafer, Inc. O Continental Utility Solutions, Inc. O Contract Callers, Inc. O Convergent Outsourcing, Inc.

Tentative Exhibit Floor Plan subject to fire marshal approval. The location of food/beverage service to be confirmed.

Exhibit Floor Plan

Current/Prior Exhibitors and Sponsors

O Convergys O Credit Control LLC O Credit Protection Association CPA/ATS O Credit Systems International, Inc. O Crimson Oak Consulting O Cross Country Home Services, Inc. O CSG Systems O CustomerLink O Customer Performance Group O Customer Relationship Metrics O Datamatx O Data Point O Data Raker O DBC, Inc. O Debt Next Software LLC O DebtResolve O Desert Sky Group LLC O Detectent O DeWalch Technologies, Inc. O DIVDAT O Doxo O EA Consulting O Eastern Account System, Inc. O Electric & Gas Industries Assn. O Elster O Energy Control O Enhanced Recovery Corp O Equifax O ER Solutions, Inc. O Ernst & Young, LLP O E Source O Experian O Exstream Software O Faneuil, Inc. O Fidelity Express O First Contact, Inc. O First Data Utilities O FirsTech, Inc. O First Collection Services O FIS O Fiserv Biller Solutions O Five Point Partners O Gas Technology Institute O GC Services O Genesys O Global Express Financial Services O GoodCents O Harris & Harris, Ltd. O Hase-Schannen Research Associates O Helvey & Associates Hyland Software, Inc. O High Cotton O Home Serve O I.C. System, Inc. O ICSA O iFactor Consulting, Inc. O Infosend, Inc.

O iQor O IEI Financial Services O ImageNow by Perceptive Software, Inc. O Infosys Technologies, Ltd. O Inner-Tite Corp. O Interactive Intelligence O IPP of America, Inc. O Itineris O Itron O J D Power & Associates O KCA Financial Services, Inc. O Kubra O L J Ross Associates O Landis & Gyr O Language Services Associates O Lymtech Scientific O MasterCard Worldwide O Message Broadcast O Metrix Matrix, Inc. O Metro Resources, Inc. O Microsoft Worldwide Mfg. & Resources Sector O MoneyGram International O National Customer Service Assn. O National Recovery Agency O Nationwide Credit, Inc. O NCO Financial Systems, Inc. O Neptune Technology Group O NeuAnalytics O Nexidia, Inc. O Nexus Energy Software O Nicor Services O Novo 1 O NRG Simply Smart Solutions LLC O Nuance Communications O OM Consulting Group, LLC O Online Collections Services O Online Utility Exchange O Opower O Oracle Marketing O Pacific Interpreters, Inc. O PAR 3 Communications O Paymentus Corp. O Penn Credit Corp. O Perceptive Software O Phillips & Cohen Associates, Ltd. O Phone Pro O Portfolio Recovery Associates, Inc. O Predictive Metrics, Inc. O Prince Parker & Associates O Procore Solutions O Professional Recovery Consultants, Inc. O Progressive Financial Services O Project Energy Savers O Public Utilities Reports, Inc. O Questline O Resource Action Programs

O Resource Management Services O RouteSmart Technologies O SAP America, Inc. O Sapient O Satmap O Seewind Design Corp. O Sensus O Smart Customer Insights O Smart Grid Consumer Collaborative O Solutions by Text O Source RM - Source Receivables Management LLC O SourceLink O Southern Cross Corp. O StreamServe, Inc. O Support Seven O Systems & Software, Inc. O Teleperformance O TeleVox O The Affiliated Group O The Bennett Group, Inc. O The CCS Companies O The CMI Group O The Connection O The Sunrise Family of Companies O The Mosaic Co. O TIO Networks Corp. O The Northstar Companies O Top Down Systems O Total Billings/Cash Cycle Solution O Total Solution, Inc. O TRC O TransUnion O Tru-Check, Inc. O Tuvox O Twenty First Century Communications O Utilipoint International, Inc. O Utilities International, Inc. O Vertex Business Services O Virtual Hold Technology O Virtuoso Sourcing Group LLC O Visa O Washington Web Architects O WE Energies O WeatherWise USA, Inc. O Weltman, Weinbert & Reis Co. L.P.A. O West Corp. O Western Union Global O Western Union Payment Services O WhiteFence O Windham Professionals, Inc. O Wipro Technologies O WNS Global Services O Zumbox

Current/Prior Exhibitors and Sponsors (continued)


Non Attending Partner Marketing Exposure Application and ContractIf your company is unable to have a representative attend the conference this year, you can still get company name recognition. The items on this page are specifically for

companies unable to have a representative attend the conference.

Exposure for Non Attending Partners (Advertisement Copy Due Date: 3/1/14 / Conference Bag Literature Due Date: 3/1/14)

Full Page Advertisement (4 color) in Program o $2,000 (Non-Attending Partner)

Half Page Advertisement (4 color) in Program o $1,000 (Non-Attending Partner)

Conference Bag Literature Insert o $500 (Non-Attending Partner)

Communal “TAKE-ONE” Literature Display o $500 (Non-Attending Partner)

Partner InformationCompany/Organization __________________________________________________________________________________

Address ___________________________________________________________________________________________

City_________________________________________________ State_______________________Zip_________________

Contact ______________________________________________ Title _________________________________________

Phone ________________________________________________Fax _________________________________________

Email _____________________________________________ Website _________________________________________

Payment Options: o Please bill us

o Check enclosed in the amount of $________________payable to American Gas Association (remittance must include “Customer Service” and name of sponsoring company)



Carholder’s Name ____________________________________________________________________________________

Signature _________________________________________________________________________________________


Phone ___________________________________________ Email ____________________________________________

Non Attending Partner Contractual Terms• A minimum of 50% is due with application or within 30 days of invoice. The remaining 50% is due 10/22/13.

• Cancellations received after 2/22/14 will result in a full forfeiture and/or obligation to pay full partner fee.

• Cancellations must be received in writing to be valid.



3 EASY WAYS TO RESERVE SPONSORSHIP:



BY FAX: 410/997-0764



Sponsorship Application and Contract (Page 1) High-profile sponsorship opportunities to promote your products / services to decision-making customer service and energy industry professionals.

PLATINUM $10,000 (Includes 4 Full Conference Registrations and

complimentary conference bag literature insert)

o Monday Evening Welcome Reception (site to be determined)Sponsor this event that opens the conference and get your company name recognized right from the start.

o Wednesday Evening Social Sponsor this event that closes the conference and lock your company name in the minds of all attendees.

GOLD $7,500 (Includes 3 Full Conference Registrations)

o Tuesday Evening Reception (in exhibit hall)Sponsor this casual evening of networking and product/service exploration.

o Conference Tote Bags Sponsor this item and get recognition all conference long and even afterward when your bag is repeatedly used.

o Conference Mobile Application SOLDSponsor this item and have your company recognized every time an attendee uses the mobile app.

o Hotel Guestroom Key Card Sponsor this item and get recognition every time each attendee enters their hotel room.

o Headquarters Hotel Guestroom Literature / Promo Drop Sponsor this item and have your company literature placed in each attendee guest room on Tuesday evening.

o Welcome Banner Sponsor this item and have your company logo proudly on display in a prominent location at the headquarters hotel.

o Projected Lighted Logo DisplaySponsor this item and have your company logo on a creative lighted display during the entire conference.

o WiFi Sponsor gets the name of WiFi as their company name plus their company home page or logo is splashed on the monitor screen when used.

SILVER $5,000 (Includes 2 Full Conference Registrations)

Breakfast Session o Tuesday o Wednesdayo ThursdaySponsor these food and beverage networking opportunities and your company logo will be proudly displayed.

Exhibit Hall Lunch o Tuesday o Wednesday

Sponsor these food and beverage networking opportunities and your company logo will be proudly displayed.

o Name Badge Lanyard / Holder SOLD Sponsor this item and your company will be recognized every time an attendee looks at another’s name badge.

o Pen or Notepad or Folio Sponsor these items and your company will be recognized every time the attendee uses the pen, tablet and/or folio.

BRONZE $2,500 (Includes 1 Full Conference Registration)

Mid-Morning Break o Tuesday o Wednesday


Mid-Afternoon Break o Tuesday o Wednesday


Luncheon Ice Cream Station o Tuesday SOLD o Wednesday

Sponsor these items and have attendees coming directly to you for dessert in the exhibit hall.

o Special Advertisement Inside Front Cover of Conference ProgramSponsor this item and your company will be recognized every time the attendee refers to the program. Please note: advertising copy due 3/1/14.

o Special Advertisement Outside Back Cover of Conference Program Sponsor this item and your company will be recognized every time the attendee refers to the program. Please note: advertising copy due 3/1/14.

A La Carte Additional Marketing Exposure For Sponsors Advertisement Copy Due: 3/1/14 Literature For Bag Insert Due: 3/1/14

o Full Page Advertisement (4 color) in Program $1,000 (Sponsor or Exhibitor)

o Half Page Advertisement (4 color) in Program $500 (Sponsor or Exhibitor)

o Conference Bag Literature Insert $250 (Sponsor or Exhibitor)

o Communal “Take One” Literature Display $250 (Sponsor or Exhibitor)


Sponsorship Application and Contract (Page 2)

Sponsor Information (Please print clearly or attach a business card) Company/Organization __________________________________________________________________________________

Address ___________________________________________________________________________________________

City_________________________________________________ State_______________________Zip_________________

Contact ______________________________________________ Title _________________________________________

Phone ________________________________________________Fax _________________________________________

Email _____________________________________________ Website _________________________________________ (Necessary for receipt of pre-conference registration list and related detail)

Payment Options: o Please bill us

o Check enclosed in the amount of $________________payable to American Gas Association (remittance must include “Customer Service” and name of sponsoring company)



Carholder’s Name ____________________________________________________________________________________

Signature _________________________________________________________________________________________


Phone ___________________________________________ Email ____________________________________________

Basic Sponsorship Benefits• Recognition in the program in priority order of the level of total sponsorship

• Link to sponsor’s home page on the AGA/EEI Customer Service Meeting web site

• An advanced electronic list of meeting registrants. (Note: you MUST include an opt in/opt out feature on any Communications sent to attendees)

• Platinum sponsors may have a one-or two-page sales piece inserted in the registrant packet.

• Communal “Take One” Literature Display

Sponsorship Terms• Sponsorships are assigned on a first come, first serve basis.

• A minimum of 50% is due with application or within 30 days of invoice. The remaining 50% is due 10/22/13.

• Cancellations received after 1/22/14 will result in a full forfeiture and/or obligation to pay the full sponsorship fee.

• Cancellations must be received in writing to be valid.



3 EASY WAYS TO RESERVE SPONSORSHIP:



BY FAX: 410/997-0764



Exhibitor & Sponsor On-Site Personnel Registration FormVENDORS / CONSULTANTS / CORPORATE PARTNERS MUST EXHIBIT OR SPONSOR IN ORDER TO ATTEND THIS CONFERENCE.

Exhibitors are entitled to two (2) comp registrations per booth space. Sponsors are entitled to (1) comp registration for Bronze level, (2) comp registrations for Silver level, (3) comp registrations for Gold level, and (4) comp registrations for Platinum level.

Each Exhibitor / Sponsor registration provides access to general sessions and events held within the exhibit hall, the Conference social event on Wednesday evening, and a copy of the registration list. Open forum sessions during the conference will be limited to member utility representatives only. Additional exhibitor/sponsor personnel may register for the conference and exposition for a fee of $750.00.

Name ______________________________________ Nickname for badge _________________________________________

Company _____________________________________________ Title _________________________________________

Street Address _______________________________________________________________________________________

City_________________________________________________ State_______________________Zip Code _____________

Phone ________________________________________________Fax _________________________________________

Email __________________________________________________

Name ______________________________________ Nickname for badge _________________________________________

Company _____________________________________________ Title _________________________________________

Street Address _______________________________________________________________________________________

City_________________________________________________ State_______________________Zip Code _____________

Phone ________________________________________________Fax _________________________________________

Email __________________________________________________

Number of attendees for Monday night reception _________

Number of attendees for Wednesday evening social event _________

___Additional registrations at $750.00 each = $_______________ Total amount due

Payment Option:



Carholder’s Name ____________________________________________________________________________________

Signature _________________________________________________________________________________________


Phone ___________________________________________ Email ____________________________________________

o I have special requirements due to a disability. Please specify requirements.

_______________________________________________________________________________________________


Return registration form and payment (if applicable) by March 15, 2014 to:

AMERICAN GAS ASSOCIATIONAttention: Kelly Batte400 N. Capitol St. NW

Washington, DC 20001Fax: 202-824-7086

[email protected]

about the 2014 customer service conference & exposition · conference unless they have reserved...

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