About HCAFHCAF is the premier state association serving state Licensed (Private Funded) and Medicare/Medicaid (Certified) Home Health Agencies and Nurse Registries in Florida. Affiliate members include hospices, homemaker/companion and sitter services, medical equipment supply vendors, computer hardware and software companies, consultants, insurance providers, accountants, data collection, benchmarking companies and many more!

About This ConferenceOur Annual Conference is the largest gathering of home health agency managers within the state of Florida. The conference is designed to offer administrators, supervisors, financial managers and clinicians an opportunity to learn more about new developments in home health care, effective management strategies, cutting costs, innovative programs, and new regulatory changes.

Happy 25th Anniversary, HCAF!At this year’s conference we’ll be celebrating HCAF’s 25th anniversary! We have planned educational sessions that will have an optimistic attitude and will focus on the silver linings and practical strategies to help home care agencies adapt, change and prepare for a new phase of healthcare in America. Anniversaries are a time for looking back and looking forward, a time to recognize the forces and trends affecting the future of home care and a time for recommitting to success. Come learn from industry experts what it takes to hit your own “silver anniversaries” and beyond, as we continue providing the best care possible to patients in their preferred setting: their home.

Home Care TodayHome care in the 21st century is bringing new challenges and enormous potential. Payers are expecting more and oftentimes paying less, while the demand for less costly forms of care are in higher demand than ever as the baby boomers age and wish to stay in their homes. Medicare denials are on the rise and new payment systems are rewarding good outcomes and financially punishing if outcomes are not met. The requirements for data driven results can be overwhelming. The expectation is not only that one has good outcomes, but that the outcomes are expressed through measurable data. Clinicians are being challenged to provide high quality care to more acutely ill patients. The care is expected to produce exceptional outcomes in shorter time frames. In order to survive in this new era, every patient encounter must be clinically meaningful and well documented. Today, healthcare is as much a business as it is a social imperative. Time is of the essence and this conference serves to help home care providers adapt and be armed with the tools and knowledge they need to flourish and prosper in the years ahead. Don’t miss out and register to attend today!

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Session TopicsIn addition to our general sessions, there are targeted sessions on various topics. Look for the following colors in the daily schedules to determine session topics:

Thank you to our premium sponsors:

New Location! This year’s event is going to be held at the newly renovated Buena Vista Palace Hotel & Spa. It is conveniently located across the street from Orlando’s Downtown Disney. Guest rooms are limited, so please reserve early by calling (866) 397-6516 and requesting the “Home Care Association of Florida’s discounted group rate” or reserve online at www.homecarefla.org/conference using our group rate link. Reserve ASAP and before June 27, if at all possible. Every year we hear from people who wait too long to reserve their room and are disappointed that the rooms at the discounted rate are sold out or unavailable. Please don’t let this be you this year! But more importantly, DON’T BE FOOLED BY THE SCAMS OUT THERE! Please only use the two methods above to book your hotel rooms, and NOT with anyone who contacts you directly about booking a room. Address:Buena Vista Palace Hotel & Spa.1900 E Buena Vista DriveLake Buena Vista, Florida 32830

Should I Attend?HCAF’s Annual Conference & Trade Show is geared toward Medicare, Medicaid and Private Duty home care providers. Education content is targeted for owners, administrators, financial managers, clinical supervisors, legal, marketing, legislative/regulatory and technology staff.

Continuing EducationHCAF is an approved continuing education provider for the following Florida Boards: Nursing, Occupational Therapy, Speech-Language Pathology & Audiology and Accountancy. HCAF is pursuing credit hours for Physical Therapy on a specific session basis. For updates on our progress in obtaining approval for sessions, visit www.homecarefla.org/conference. For your convenience, HCAF will notify CE Broker of attendee participation for the Boards listed above, except Accountancy. Please have your professional license number with you during registration and at the conference sessions so that you can earn many contact hours!

What to WearRecommended attire is business casual. Attendees are encouraged to dress in layers due to changes in room temperatures. Don’t forget to pack your swim suit for the pools!

General Session

Medicare & Medicaid-Certified

Human Resources & Marketing

Technology

Clinical, Surveys & Quantity Improvement

Financial & Legal

Hospice

Leadership

Under new management by Allied Professionals

Insurance Services

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The Art of ICD-9 Coding (Intermediate Level)Sparkle Sparks,OASIS Answers, Inc.This workshop continues the quest for coding accuracy with an emphasis on understanding and integrating the chapter-

specific coding guidelines into your coding practice. Sparkle will include a discussion of the latest CMS guidance for M1012, M1024 and other coding criteria for OASIS-C1. Completion of coding exercises, as well as analysis of common home health scenarios facilitates the integration of these more complex coding concepts. Reminders of general coding guidelines are included but are not the focus of this class. It is highly advised that participants have a working knowledge of basic coding concepts prior to attempting this material. Emerald Diamond

The Art of ICD-10 CodingSparkle Sparks, OASIS Answers, Inc.This new 2-day workshop for 2014 is structured to develop basic ICD-10-CM coding skills and foster good

habits crucial to coding success. Regardless of the postponement this class contains crucial information that can be of great benefit to home health coders now. There are far more similarities than differences between the two code sets and the more detailed guidance provided by ICD-10 facilitates a deeper understanding of coding no matter which code set we are using. This comprehensive workshop highlights the aspects of ICD-10-CM that are relevant for home health & contains suggestions for how coders can truly become proficient prior to the implementation. While the delay is disappointing, this extra time can used to practice using the new codes & minimize the negative financial impact caused by decreased productivity when we do “go live”. Great Hall East (Sun) & Ireland C (Mon)

Blueprint for OASIS Data AccuracyLinda Krulish & Kim Corral, OASIS Answers, Inc.This two-day OASIS workshop is effective, up-to-the-minute education targeted for field data collectors, their supervisors and those preparing for the COS-C Exam,

including education on OASIS-C1 changes. Experience this comprehensive and nationally acclaimed workshop and learn to confidently teach, audit and collect OASIS items accurately. Through guided, expert instruction, and participation in problem-solving discussions and application scenarios, achieve mastery of the OASIS items, conventions, and the latest data collection rules. Rather than provide opinions, assumptions, or unfounded interpretations, the “Blueprint” presenters will model reliance on CMS guidance documents and provide and demonstrate strategies for how to find defendable answers to your OASIS questions. Great Hall West (Sun) & Ireland A/B (Mon)

Saturday

Sunday & Monday

Breakfast & Registration8:30-9:00am

Breakfast & Registration8:00-9:00am

The Art of ICD-9 (Intermediate Level) Coding for Home Health9:00am-5:00pm

(lunch is included)

Sunday & Monday (2 Full Days):

The Art of ICD-10-CM Coding for Home Health

9:00am-5:00pm(lunch is included)

Sunday & Monday (2 Full Days):

Blueprint for OASIS Data Accuracy

9:00am-5:00pm (lunch is included)

Saturday, Sunday & Monday 4

Referral Acceleration WorkshopWilliam Sloan, IMD MarketingThis marketing workshop will provide home care companies with a comprehensive strategic plan that will

result in growth of their company. Bill will provide workable tactics and tools, which will help organize your call schedules, develop your message, increase your sales activities and make recommendations on revenue growth. We will look back at our strategies from the past with a critical eye to keep the one’s that worked and to seek new strategies and tactics that prepare for the future. Silver linings will be discovered by companies who adapt to new marketing strategies and tools that promote growth in each segment of their business. By using data to schedule meetings with targeted clients, home care managers will be able to make decisions on sales call frequency. We will “look forward” to include an internet strategy to communicate with your client, physician, case manager and client’s family. We will review the conversational type presentations “of the past” to the future of using e-mails, videos, electronic pad illustrations and YouTube explanations of our service elements. Bill’s structured program was designed to provide up-to-the-minute statistics of sales call activity for each representative and provide analytics and recommendations to increase effectiveness and the bottom line. Participants will be armed for the future with a strategic marketing plan template and worksheets so that they can build their own plan within the workshop that can be implemented immediately after the conference. Home care is transitioning as all of health care is changing and we must develop a “Plan” to be able to compete in the future. Scotland A/B

MondayBreakfast & Registration

8:00-8:30am

The Audit Process Can be Fun? Yes, That’s What I Said8:30am-1:00pm (lunch is included)

People: How to Recruit, Hire, and Train Winners

1:00-2:20pm(lunch not included)

Customer-Centric Care: The Cornerstone of High

Performance Home Health4:00-5:00pm

Referral Acceleration Workshop

8:30am-4:00pm (lunch is included)

Navigating the Medicare Maze

Part 1: Billing & Coverage

Updates1:00-3:00pm

(lunch not included)

Navigating the Medicare Maze

Part 2: Clinical Fraud & Abuse

3:15-5:15pm

Transitions Across the Continuum2:30-3:50pm

Monday

The Audit Process Can be Fun? Yes, That’s What I Said.Glenda Burke, Alternatives: A Consulting & Education ServiceDo you believe the audit process can be fun? Maybe that is false advertising. A better promise might be that this session will be fun. Fun or not, the era of greater scrutiny for home care providers is here to stay and so effective, thorough audits

are a necessity for survival. Please come and learn all you wanted to know about the audit process, but were afraid to ask. Audits strike fear in the hearts of most of us. Learn methods to turn this around and make auditing work for us; not against us. We’ll identify steps to develop meaningful audit processes that will produce results that will actually be beneficial in the daily operations and preparation for external audits. Is there a difference between auditing and monitoring? What will I do with results? What if the results look bad? How can I make sure the results are accurate? These are just some questions we will answer in this informative program. England

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People: How to Recruit, Hire, and Train WinnersBarry Banther, Banther Consulting CorporationBarry is the author of a #1 Best Seller Amazon, A Leader’s Gift - How to Earn the Right to Be

Followed. Join Barry as he describes best practices that make the difference in successful organizations. There is no winning in business, certainly not for the long haul, unless everyone involved truly wins. This means your business cannot possibly succeed unless the patient/clients that you serve feel like winners, and that is never going to happen unless you have winners touching and caring for those patients. Winning is contagious. You recruit, hire and train winners so they will pass that sense of winning on to every person that they encounter, and when that happens -- every one crosses the finish line in first place wearing a gold medal! England

Transitions Across the ContinuumJudy Fenton, Senior Home Care, An Affiliate of Kindred at Home & Mary Van de Kamp, Kindred at HomeHow can post acute care partners improve patient outcomes, positively impact the acute hospital’s value-based purchasing and reduce 30-day readmissions? Year-two of the Affordable Care Act’s inclusion of 30-day

mortality into the value-based purchasing for acute hospitals brought heightened awareness on the immediate post-acute patient care. Attend this session to learn how facilitating safe transitions can improve patient outcomes by reducing 30-day mortality rates and 30-day readmission rates. What role do you or your organization play in the continuum? England

Customer-Centric Care: The Cornerstone of High Performance Home HealthChristine Lang, National Research Corporation

Driven by changes in payment policy and emerging ideas about how to improve the delivery of care while controlling costs, healthcare silos are breaking down and providers are partnering and administering services in continually evolving ways. HHAs are in a potentially pivotal role: experts at holistically caring for patients in often the most cost-effective and preferred setting,

but hamstrung by legacy rules, an increasingly competitive market, and a general lack of awareness by many others across the continuum around the value that home health can provide. Two things in this uncertain environment are clear: 1) the patient experience can make or break an agency, and 2) objective data is a home health leader’s best friend. In this session, we will focus on these two concepts as leadership tools. We’ll discuss how effectively managing the patient experience and successfully using data can lead to improved cross-continuum partnerships and referral relationships, in addition to better outcomes and financial stability. England

Navigating the Medicare MazeTammy Tucci & Charles Canaan, Palmetto GBAThe maze of requests for claims and documentation information is a daily challenge for all Medicare providers. There are numerous contractors who can review claims and a myriad of ever-evolving Medicare regulations to which Providers

are required to adhere. Understandably, providers can become overwhelmed with the different types of errors identified during the review process. This free 4-hour session is designed for home health providers and their staff to equip them with the tools they need to successfully navigate the Medicare billing, coverage and documentation requirements. Come gain insight for your new, intermediate and advanced staff. Become familiar with the processes for addressing the various components of the benefit integrity process. Palmetto GBA’s ultimate goal is to have educated and astute providers who know how to accurately and skillfully navigate the Medicare Maze!

Specific topics that will be addressed in this session include: root cause analysis; statistics and data analysis; face-to-face documentation; symptoms, signs and ill-defined conditions; medical necessity; Recovery Audit Contractor (RAC); Zone Process Integrity Contractor (ZPIC); Comprehensive Error Rate Testing (CERT); Office of Inspector General (OIG); Strategic Health Solutions, the Supplemental Medical Review Contractor (SMRC); The Medicare Administrative Contractor (MAC); Additional Documentation Requests (ADRs) Process and Procedures; Comparative Billing Reports (CBRs); redeterminations – step by step; Medicare overpayment process; Medicare regulatory updates; web resources; as well as time for questions and answers. Great Hall North/Center

Monday’s Leadership Track

Free Sessions

Monday 6

Home Care Coding Specialist – Diagnosis Certification Exam for ICD-9 or ICD-10BMSC has developed the Home Care Coding Specialist – Diagnosis for ICD certification to affirm proficiency with ICD medical coding requirements. Participants will have the choice to take the exam for HCS-D ICD-9 or ICD-10 certification. These certifications are granted to coding professionals who demonstrate their skill to identify primary and secondary diagnoses from medical documentation, and report those diagnoses on a medical claim to the highest degree of specificity. Separate registration is required for the exam. Ireland C

OASIS Answers’ COS-C ExamHCAF will be offering the paper and pencil version of the OASIS Answers, Inc.’s COS-C exam. Home care providers may take this voluntary exam in order to demonstrate their expertise and commitment to OASIS accuracy. Upon successful completion of the exam, participants are awarded the Certificate for OASIS Specialist –Clinical (COS-C) designation. Separate registration is required for the exam. Ireland A/B

Thrive: How to Stop Wishing, Worrying and Whining about the FutureBarry Banther, Banther Consulting Corporation

None of these activities will insure your success or your survival in the imminent future that is already here. Now, was the future only seconds ago, so what are you doing in this present moment to insure your success in a future that soon will be the past? Time is of the essence and spending precious time on Wishing, Worrying, and Whining is wasteful and irresponsible. In our valuable time together, Barry will help place our focus upon what the present moment demands of us, what is needed to thrive in the now so that we experience the bright unfolding future that we all so desire. Great Hall North/Center

National Home Care Update: 2014William Dombi, National Association for Home Care & Hospice

Home care continues to find itself at the center of health care policy reforms. The changes bring a combination of opportunities and challenges. This program provides up-to-the-minute information on what is happening in Congress,

TuesdayBreakfast & Registration

8:00-9:00am

Trade Show Grand Opening & Lunch12:00-1:20pm

Welcome & Keynote Presentation

Thrive: How to Stop Wishing, Worrying and Whining

About the Future9:00-10:15am

National Home Care Update: 2014

10:30am-12:00pm

OASIS Answers’ COS-C Exam8:45-11:30am

Home Care Coding

Specialist – Diagnosis

Certification Exam

for ICD-9 or ICD-10

8:45-11:30am

Bundled Payments:

Opportunity, Threat or A Policy Fad?1:30-2:20pm

Medicare Rate Rebasing and the Face-to-

Face Encounter Requirements2:30-3:50pm

The New Home Health

Sanctions: Tips & Techniques

to Avoid Home Health

Sanctions 1:30-2:20pm

Building a Strong Compli-ance Program:

Avoiding the Top 10

Deficiencies!2:30-3:50pm

Care Transition&Readmis-

sions - Where are we now?

1:30-2:20pm

Celebrating ICD-10: A

New Tradition

of Codes to Come

2:30-3:50pm

Attracting ACOs II – Utilizing

Telehealth Technology to Increase Your

Business1:30-2:20pm

Partnering with

Physicians: New Model Strategies2:30-3:50pm

Home health & Hospice

Forecast: How Providers are Preparing for

the Future1:30-2:20pm

Ten Employ-ment Law Issues That

Should Keep You Awake at Night...2:30-3:50pm

AHCA 2014 Home Health Regulatory Update: Committed to Our Shared Future

4:00-5:00pm

Trade Show Reception5:00-6:00pm

Tuesday 7

Medicare, Medicaid, the Affordable care Act, and health care delivery reforms that impacts home care. Great Hall North/Center

Bundled Payments: Opportunity, Threat or a Policy Fad?Jeannee Parker Martin, The Corridor GroupBundled payments are one of the most

immediately actionable and immediately rewarding efforts that home care providers can tackle as part of their clinical integration and physician alignment efforts. Bundled payments is an idea that is too bright and appealing to not be tried and on a grand scale. CMS, MedPAC and Congress will continue to push the concept. This session will help the attendee gain an understanding of what the BPCI initiatives are: the impact bundling has on home care providers and help identify some action steps to help your agency get involved in bundling. England

Home Health Sanctions: Avoidance Tips & TechniquesLisa Meadows, Accreditation Commission for Health CareThe new home health sanctions have placed

home health agencies under increased pressure to ensure their staff are adhering to the Medicare Conditions of Participation. Agencies will need to tighten their audit practices to ensure staff is providing care in accordance with the Medicare CoPs. Effective mid-year 2014, these types of deficiencies can create financial havoc on an agency. Learn how to avoid these deficiencies in order to avoid sanctions. Crown

Care Transition and Readmissions - Where are we now?Beth Kramer, FMQAIWhile improvements in care transitions have been made both statewide and nationally, CMS continues to focus on reducing

avoidable 30-day hospital re-admissions as a key goal of the national quality strategy. CMS continues to put a lot of their hopes and expectations in that basket, and no home health provider can afford to be anything less than excellent in the area of transitional care. Ms. Kramer will share the latest Florida

and national readmission trends, as well as the most frequently identified causes of readmission from the home care setting. Discussion will include new home care quality monitoring requirements, the impact of readmission rates for HHAs and opportunities to be a vital partner as health care models become more community-focused. Ireland A/B

Attracting ACOs II – Utilizing Telehealth Technology to Increase Your BusinessBrett Quas, Connected Healthcare Solutions

Winning ACO business is a competitive process that takes more than just investing in technology. This presentation incorporates updates on the ACO market, telehealth legislation, winning strategies home care agencies are using, and more. In addition to industry experts, our panel includes resources that work in the field every day. Together we will demonstrate ways to market, position and sell your organization’s technology and services. Learn what buyers are really looking for, and how to create a competitive advantage with your telehealth services. From providing the right services to achieving the goal’s “Triple Aim” attendees will learn directly from ACO resources. By better understanding what healthcare organizations are seeking, you will learn how to use technology and the vital data it provides to patient care plans. Ireland C

Home Health & Hospice Forecast: How Providers are Preparing for the FutureDavid Berman, Simione Healthcare Consultants, LLC

This session will briefly discuss what we project future reimbursement to look like in home health and hospice. We will take an in-depth look at how to prepare your agency for the next 3-5 years based on projected reimbursement changes. Models include both operational and financial, as well as strategies for earning buy-in from all staff. Lastly, we will take a look at trends in data that will demonstrate the impact of the changes we have already experienced. Knowing where we have been and the path we traveled to get here -- will surely help us navigate the treacherous road in front of us. Scotland A/B

Tuesday 8

Celebrating ICD-10: A New Tradition of CodesJennifer Warfield, PPS Plus SoftwareA new tradition is coming our way and the ICD-10 implementation will eventually arrive for all home health care agencies.

Will your agency be prepared to survive this crucial transition? The new coding system will reshape patient care. Join Jennifer as she discusses what your agency needs to know about the new coding system, how it differs from ICD-9 and how to successfully prepare for this transition. Ireland A/B

Partnering with Physicians: New Model StrategiesMichael Blackstone, Suture Health, Inc.Come discuss new model strategies for

partnering with physicians in order to win business and improve care coordination. Too often agency-physician relations deteriorate into burdensome exchanges that must be endured, rather than fruitful alliances to provide optimal patient care. Understand why this happens, what you can do to promote partnerships with your referral sources, and ensure you have a seat at the table. Ireland C

Ten Employment Law Issues That Should Keep You Awake at Night and What To Do about ThemMark Neuberger, Foley & Lardner LLP

Managing employees while staying in compliance with the multitude of laws which regulate the employment process can be a company’s biggest headache. Yet, employment law is an area where preventative medicine can easily lessen your potential for liability, and while at the same time improve your productivity. This program will identify the 10 biggest problem spots for employers in the home care industry and the practical strategies home care employers can and should be adopting. Included in this will be a discussion of the new U.S. Department of Labor Rule expanding the federal minimum wage and overtime law to home care workers. Scotland A/B

Medicare Rate Rebasing and the Face-to-Face Encounter Requirements: The Story Behind These Major Changes in

Medicare Home Health PolicyWilliam Dombi, National Association for Home Care & HospiceIt has been fours years since the Affordable Care Act became law. However, only now are home health agencies truly seeing the impact of the Medicare changes that brought on the rebasing of payment rates and the enforcement of the rules on the required physician face-to-face encounter. This session is a tour through the history of these dramatic changes. What lead Congress to include these game changers in the ACA? What were the options that were considered? Was it all politics or were there real policy goals? Is the current outcome consistent with the original expectations? Each of these questions and more on these changes will be answered in-depth from the genesis of the policies to their implementation by CMS and its contractors. The lessons learned from the experiences with the formation of these health policies and their execution are invaluable tools for influencing the future of home care in Medicare and beyond. England

Building a Strong Compliance Program: Avoiding the Top 10 Deficiencies!Barbara Muntz, Community Health Accreditation Program

We will look at the top ten deficiencies that are tripping up even the best providers, offering guidance based on examples from many successful organizations from across the nation. Excellence should be shamelessly copied. We will focus on how to implement real world strategies to ensure your home care organization is in compliance with Florida State Regulations, CMS’s CoPs and Accreditation standards. Effective July 1, 2014, CMS is scheduled to begin imposing civil monetary penalties on HHAs for either the number of days the agency is not in compliance with the CoPs, or for each instance the agency is not in compliance. Now, more than ever, it pays to focus on proven compliance strategies before the surveyors are standing at your front door! Crown

Tuesday 9

AHCA 2014 Home Health Regulatory Update: Committed to Our Shared Future

Anne Menard, AHCA Bureau of Health Facility RegulationThis session will provide an update of Florida’s regulatory requirements that home health agencies and nurse registries need to know. Changes related to laws, rules and surveys, including the new federal alternative sanctions for Medicare and Medicaid agencies, will be explained. Understand the requirements so your home care business can excel on surveys and move forward toward achieving its own silver anniversary. Questions will be collected and answered during the session, as time permits. As always, Anne Menard will gladly stay after the session to answer questions from individuals as well. Great Hall North/Center

Tuesday

Buena Vista Palace Hotel & Spa

Convention Level Map

Trade Show The HCAF Annual Trade Show is your chance to meet and interact with the best and brightest vendors our highly specialized home care industry has to offer. These vendors want to help your business succeed. They are recognized leaders and they have products, services and strategies for you to consider in moving you forward. We want to thank them for their support of this conference!

The trade show will be open to attendees during the following times: Tuesday, July 22 11:30am-1:00pm: Opening Lunch 5:00-6:00pm: Reception Wednesday, July 23 10:00-10:30am: Morning Break 12:00-1:30pm: Closing Lunch

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The Impact of Health Literacy & Improving Patient Outcomes of CareSue Blockberger-Miller, OCS by National Research Corporation

Health literacy has emerged as a key influencing component in improving patient outcomes of care. How could patients not heal quicker and manage their disease processes better when they make informed choices about their health, nutrition and general well being? Little can be accomplished without their help and no health gains can be sustained without greater literacy, which is the first step to greater commitment and improved health. Understanding the factors and implications of health literacy will help your home health agency identify realistic patient-centered clinical practices and achieve improved outcomes of patient care. Ireland A/B

Reducing Readmissions Through TelehealthLisa Quinn,Honeywell HomMedOrganizations with the most successful telehealth programs recognize the

value it provides across the care continuum and the impact it can have on reducing readmissions. Daily biometric monitoring increases the level of engagement with patients, care providers, and physicians to reinforce care plans and more proactively respond to changes in

Aging in Place: SAFE HomesCory Burke Livingston & Buddy Cloud, Florida Department of Elder Affairs

The Department of Elder Affairs has developed the SAFE Homes program to provide ideas on how to create a safer, accessible, functional, and more comfortable environment in which to actively age in place. This session will provide a collection of home-related safety tips to help keep homes in tip-top form for secure, mobile accessibility and comfort. We will cover enhancements for safety and accessibility; potential changes in the home to enhance quality of life; and provide handout materials/information about selecting local builders and remodelers. England

WednesdayBreakfast & Registration

7:30am

Mid Morning Break in Trade Show10:00-10:30am

I Want to Sue Someone BUT…10:30am-12:00pm

Trade Show Lunch12:00-1:30pm

Aging in Place: SAFE

Homes 8:30-10:00am

Providing a Structured

Wound Education

Module Can Create a Silver Lining for You!1:30-2:20pm

Compliance is Still a

Hot Topic in Home Care2:30-3:50pm

Employing Your Own

Caregiver: A Nurse

Registry Update

4:00-5:00pm

Growing your

Medicaid Business

9:00-10:00am

Enhancing End-of-

Life Care through Hospice Services

1:30-2:20pm

Understanding Hospice

CAHPS & How to Prepare

2:30-3:50pm

Navigating the

Challenges of Hospice

Coding4:00-5:00pm

The Impact of Health Literacy & Improving

Patient Outcomes of

Care 8:30-10:00am

Managing a Sales Force: A Session for

Administrators1:30-2:20pm

Care Modeling: Develop and Deliver Care

Programs of the Future Today2:30-3:50pm

Regaining Focus of Therapy Services

4:00-5:00pm

Reducing Read-

missions Through

Telehealth8:30-10:00am

Improving Care

Coordination with Direct

Patient Engagement:

Connected with Care

1:30-2:20pm

Impact of Telemonitoring

on Rehospitaliza-

tions2:30-3:50pm

The Patient

Engagement Landscape4:00-5:00pm

Conducting Successful Workplace Investiga-

tions8:30-10:00am

Words of Wisdom from a Successful

Recruiter about

Keeping Key Employees

1:30-2:20pm

LUPA Management2:30-3:50pm

Care Coordination for Medically

Complex and Fragile

Children4:00-5:00pm

Deompression Session: A special happy hour event for attendees and vendors

5:00-7:00pm

Wednesday 12

health. We will review telehealth best practices to help improve outcomes and drive long-term sustainable success. Ireland C

Conducting Successful Workplace InvestigationsKermit Springstead, Broward HealthManagers and supervisors often find

themselves as the immediate “go to” person for investigating workplace situations caused by staff conflict, customer complaints and potential patient harm. How your leaders handle those ticking HR bombs can vary and it is your manager’s knowledge and experience that primarily determines if there is an explosion leaving carnage and destruction in the wake, or just silence because the ticking simply stopped. This session is aimed at techniques on how to approach these situations to: discover the facts and events, identify who was involved, have difficult conversations with staff, and how to document your findings. Learn how to work effectively with your human resources staff and risk managers to contribute to a successful conclusion. Scotland A/B

Growing Your Medicaid Business at the Right Time and in the Right WayBob LeBeau, Continulink, LLC

The times are a changing here in Florida and yes, Medicaid business will eventually be something you desire. The need for home and community based care along with the economics of such care will undoubtedly drive the current low reimbursement up. That makes it critical to grow your Medicaid business at the right time and in the right way. Some tried and true principals will continue to apply. The smart use of technology, market assessment, and old fashioned salesmanship will still bring success. This session will provide evidence-based efficiencies and profit enhancements offered by the use of the latest technology solutions for the home health marketplace, together with some practical advice on identifying market opportunities for Medicaid-focused businesses and some proven sales techniques to obtain more referrals from existing and prospective referral sources. Don’t be the last one to realize Medicaid business can be profitable! Crown

I Want to Sue Someone, BUT...Elizabeth Hogue, Esq. Home care providers are under the gun from a variety of sources! The purpose of this session is provide practical solutions for some of the difficult situations often faced by home care providers, including: what to do when hospitals don’t give choice/violate patients’ right to freedom of choice; what to do to avoid enrollment/re-enrollment problems; what to do to establish preferred provider agreements with referral sources; and what to do when hospitals want care transition services. There will be ample time for questions so that providers’ specific concerns may be addressed. Great Hall North/Center

Enhancing End-of-Life Care through Hospice ServicesCynthia Rearden, VITAS Innovative Hospice CareAll projections point to the fact that Hospice

will continue to grow exponentially for decades to come. While Florida is a CON state, more or larger hospices will be needed as the baby boomers eventually pour into the system. As a home care provider, in the near future you will most likely consider getting into the hospice business directly or indirectly through partnerships. These are some things you should know. This session will discuss an overview of the hospice movement and history; explain the services provided by hospice; differentiate between palliative and curative care; describe how hospice is structured to meet the needs of terminally ill patients and their families; help identify patients that meet hospice criteria; review the referral process; and some OASIS coding as it pertains to hospice. Crown

Providing a Structured Wound Education Module Can Create a Silver Lining for You!Deborah Ritter & Sue Kennedy, Senior Home Care (Corp)This presentation will discuss a treasure chest of silver ideas promoting wound healing and positive outcomes while ensuring your silver dollars are being spent wisely. Implementing structured education that includes available wound resource champions can make a difference for you. England

Wednesday Wednesday 13

Managing a Sales Force: A Session for AdministratorsMatthew Carlin, Care SouthWith Medicare rebasing and increased competition, the role of Business Development becomes more and more vital

to the survival of each agency and the industry as a whole for both skilled and private duty. One of the key players in the business development model is the agency administrator, along with or even in the absence of a dedicated sales leader. However, many of the administrators do not have a sales management background or experience, making it difficult for them to provide the support and structure needed for sales success. This presentation will cover fundamental sales management principles to assist managers with limited or no sales management experience. Topics covered include hiring, orientation, training, territory management, strategic planning and retention. Ireland, A/B

Improving Care Coordination with Direct Patient Engagement: Connected with CareMichael Wons, CellTrak Technologies, Inc.Improving care delivery at the point of care is a critical challenge for healthcare

now, and into the future. With day-to-day changing patient engagement needs, there is increasing evidence that mobile technology and applications will transform the industry and facilitate faster and better communications, improved compliance, as well as rapidly providing integrated outcome data simultaneously to the front line field staff and the patient directly. This session takes an in depth look at collaborative teams empowered by technology, evaluation of where your agency is now, and an understanding of how direct patient engagement enables coordinated care. Ireland C

Words of Wisdom from a Successful Recruiter about Keeping Key EmployeesEric Scharber, Exact Recruiting Solutions, Inc.

Who knows better why people leave their jobs than the guy who helps them find a new one? I know what you are thinking “isn’t this like going to a divorce lawyer for marriage counseling”? Yes it is, but don’t you want to know the real reason why they left you? Join Eric as he describes what methods work and do not work when it comes to trying to keep your staff and attracting top tier talent. Come hear what you can do to make them not only stay, but be happy staying. Scotland A/B

For more inFormation, call:

1-866-714-9488 ttY: 711Monday – Friday, 9 a.m. – 5 p.m.

Sponsored by the State of Florida Agency for Health Care Administration

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Providing personal care choices in any setting including the comfort of your home!

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Care Modeling: How to Develop and Deliver the Care Programs of the Future TodayKimberly McCormick, Home Health Strategic Management

This session will examine the areas of current PPS production for opportunities to improve fiscal and clinical outcomes. Learn how to assure case-mix accuracy, essential in the era of rebasing, by employing assessment protocols from outside of the home health world. Install nursing proportionally to clinical deficits in the productivity-based style of other CMS Providers. Match therapy utilization to clinical specifics identified by CMS as directly related to therapy volumes. Reinvent your financial realities as you optimize the results of your programming, meanwhile honing the skills required for the episodic requirements and new care models of the future. Grab the steering wheel, regain control of your patient programs, and prepare to continue your care mission into the future. Ireland A/B

Impact of Telemonitoring on RehospitalizationsBrenda Randall, Orlando Health Visiting Nurses AssociationHospitalization costs have escalated in the

past 25 years. Learn how innovative strategic home health planning can impact outcomes and result in cost savings of over $1M a year through a disease management telemonitoring program! From a home care provider’s perspective, Brenda will share how to develop and implement telemonitoring techniques for improving overall communication and cost savings across the care continuum. Proven and well-tested best practices can lead to improved self-management, adherence to care plans and a high degree of patient satisfaction. Ireland C

LUPA ManagementLaurie Salmons, McBee Associates, Inc.Is a LUPA a win or is it a loss? Something to fear, a thing to shun like the plague, or is it just a cost of doing business, not worth thinking about? How your agency manages

LUPAs indicates your mindset, but what if what you think about LUPAs may not be correct? LUPAs like every other aspect of your business must work for you, not against you. Do you have a strategy to gain efficiencies and increase revenue to counteract continuing reimbursement cuts, while improving quality of

Understanding Hospice HECS & How to PrepareSue Zimmerman, Deyta, LLCImplementing the process for collecting valuable patient feedback and leveraging it for performance improvement is just as

important as meeting compliance protocols. Agencies can begin preparing today for the Hospice HECS requirement in 2015 by utilizing the most widely used and broadly accepted hospice satisfaction survey instrument – the Family Evaluation of Hospice Care (FEHC). Join us to get a jump start on preparing for this requirement. We will summarize the changes in hospice quality reporting requirements; cover the latest information on the Hospice HECS research project currently underway; and explain how to prepare using the Family Evaluation of Hospice Care (FEHC). Crown

Compliance is Still a Hot Topic in Home CareGlenda Burke & Anne Novick Branan, Alternatives: A Consulting & Education Service & Broad and Cassel, Attorneys at LawCompliance remains a white hot topic because the blinding spotlight of increased scrutiny has been turned up to the point that

it has become lethal to some providers. Yes, providers have been driven out of business because they failed to place the right amount of emphasis on compliance. Once the auditors come knocking it is too late. This session offers information to enable the home health professional to understand the process of developing an effective compliance program and the necessary elements with emphasis on the audit/monitoring process. You will hear what your audits should reveal, and more important -- what to do with the results. The process of developing effective operational and clinical policies to ensure compliance will be discussed. Current home care risk areas will be identified, and methods to decrease those risks will be presented. We will discuss the importance of Federal laws regulating marketing activities and relationships with referral sources. Come learn, hear examples and gain a fresh perspective on compliance planning. Come out of the scorching light into the shade. England

Wednesday 15

care? With projected reductions in reimbursement, it becomes essential to examine existing processes to improve efficiencies and increase payments. Clinical best practices related to LUPA management provides this opportunity. Discuss utilizing these best practice nursing and therapy processes, and seeing the results of associated clinical and financial outcomes. Scotland A/B

Navigating the Challenges of Hospice CodingDawn Cheek, McBee Associates, Inc.Coding has never been so important for the hospice industry. The use of non-specific codes,

like debility and adult failure to thrive, are no longer acceptable. This session will teach you the importance of proper coding; provide you with the regulations that guide coding and help you prepare for the future of ICD-10 codes. While Florida is a CON state, more or larger hospices will be needed as the baby boomers eventually pour into the system. As a home care provider in the near future you will most likely consider getting into the hospice business directly or indirectly through partnerships. These are things you should know. Crown

Employing Your Own Caregiver: A Nurse Registry PerspectiveJoseph Bensmihen, United Elder Care Services, Inc., Boca Home Care, Inc. & Florida Guardianship Corp.

This session will focus on perceptions and realities of the nurse registry model as governed in the State of Florida. Whether you are a home health agency executive considering opening up a nurse registry or a seasoned nurse registry owner or administrator, this session guarantees that you will have a working knowledge of the consumer directed model that is utilized by the disabled, elderly and infirmed every day. This session will also educate the participants of current legislative threats to the home care industry that might not apply to a nurse registry. England

Regaining Focus of Therapy Services for the FutureBenjamin Galin, BMG Healthcare ServicesThis session will help you realign your therapy

focus and utilization targeting, quality outcomes compliance and efficiency, which are all being demanded by the growing needs

of ACOs and other future key players in the new home health arena. Home care providers today must first clearly understand what is being expected of them, and then align their behaviors and practice with auditors’ expectations of the service they are providing. Raging about the injustice of it all will not lower your exposure, your liability or your denial rate. Learn, comply, get paid and survive! Ireland A/B

The Patient Engagement LandscapeScott Herrmann, Procura40 years ago, psychiatrist Erik Erikson described each patient as “a universe of one.” This concept is no less prevalent today, and in fact has taken

center stage. Our world is changing and within it, the perception of managing your own healthcare is changing as well. The fact is, the information before we even get ill will contribute to a healthcare system that is more self-aware and more efficient. In this session, we will explore the emerging landscape of patient engagement. We will delve into the data gathered and ACO drivers -- all developed in efforts to support the Triple Aim: population health, experience of care and how we can lower costs of care. Ireland C

Care Coordination for Medically Complex and Fragile ChildrenNancy Calvert, eQHealth Solutions, Inc.eQHealth will describe Florida’s program that cares for medically complex children by sharing some redacted stories and outcome data from when it was established until today. Effective Care Coordination is a collaborative effort between the parents, case managers and the child’s service providers. Managed Care Organizations are required to have detailed Care Coordination Programs, so home care providers who may not be directly involved now can benefit from thoroughly understanding the program, and the home care agency’s unique role in meeting the critical needs of this special patient population. Scotland A/B

Decompression Session: a Special Happy Hour Event for Attendees and VendorsAfter a busy day of learning, come up to the 20th floor to decompress with HCAF and our Associate member vendors. Take time out from the hectic conference pace to socialize and meet with top vendors, who offer products and services that can help you take your business to the next level, in a relaxed and friendly atmosphere. All this, while taking in the spectacular views of the Disney area, which will spur your imagination for the fun to come. 20Seven

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The excuse you don’t have internet

is not accepted here!

Visit us at booth 111/113 to see our EMR in action regardless of your location.

T h e R I G H T T o o l s f o r T h e R I G H T C a r e1 ( 8 0 0 ) 4 S Y N E R G w w w . h e a l t h c a r e s y n e r g y . c o m

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Home Care PAC Annual BreakfastThe Home Care Political Action Committee (PAC) represents the collective voice of the home health industry in advocating for important policies in Tallahassee that affect agencies, patients, and employees in Florida. The Home Care PAC isn’t Republican; it isn’t Democrat; it doesn’t buy votes. It exists to support legislators who stand with home care and understand the importance of the home heath services to all Floridians. Contributions to the Home Care PAC are voluntary and do not come from HCAF membership dues. Your contribution can accomplish so much. It is your voice speaking out about how government should be serving your needs and it gives a voice to the patients who need you to speak up for them! Participate in this breakfast and hear an update on the state of the health care industry in Florida. Check our conference website for specific confirmed speakers. The suggested contribution to attend this breakfast is $50 per person. All proceeds go towards the Home Care PAC’s 2014 campaign to elect home care-friendly lawmakers in the Florida Legislature. Crown

Evidence-Based Health Coaching: The Newest Trend in Patient Engagement!Melinda Huffman, National Society of Health Coaches

Our nation’s move toward prevention and wellness has ushered in the need for partnering with patients and families to achieve better outcomes in the future than we have in the past. Begin to experience a paradigm shift in your thinking from a traditional patient teaching approach to that of active patient engagement through evidence-based health coaching! We’ll explore this exciting new trend, how it works, why it’s so successful, and why our traditional methods have fallen short. Great Hall North/Center

ThursdayBreakfast & Registration

7:30-8:30am

Evidence-based Health Coaching8:30-9:20am

Lunch and Creation of Power Partners12:00-1:20pm

Home Care PAC Annual Breakfast

7:30-8:30am

Compliance in the

Revenue Cycle

9:30-10:50am

Collab-oration:

The Key to Successful

Billing11:00-11:50am

The Perfect Chart

1:30-3:00pm

Top 10 Regulatory Questions

Facing Home Care Providers

9:30-10:50am

How Advocating for Home Care Can Influence

Public Policy11:00-11:50am

How to Successfully

Develop a Referral

Source1:30-3:00pm

Therapist’s Role in Care Transitions and Rehos-pitalizations Reductions9:30-10:50am

Working Your Way Through

the Wounds

11:00-11:50am

HIPAA Required Security

Risk Analysis

1:30-3:00pm

Four Technology Essentials

for Operating

your Agency9:30-10:50am

Monitoring Home Care Services -

Past, Present and Future

11:00-11:50am

Ostomy Assessment: Get it Right

the First Time1:30-3:00pm

Winning Strategies

for Building a Referral Network

9:30-10:50am

Using High Reliability Principles to Improve

Outcomes of Care

11:00-11:50am

Thursday

Top 10 Regulatory Questions Facing Home Care ProvidersMyla Reizen & Nathaniel Lacktman, Foley & Lardner LLPThis session will explore some of the key regulatory issues facing home care providers today. The topics will range from patient choice to Stark Laws to quality of care. The session will cover both federal and state perspectives. Real life scenarios will be explored to allow the attendee to apply the issues to a set of facts. Crown

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Compliance in the Revenue CycleMelinda Gaboury, Healthcare Provider Solutions, Inc.Documentation of home care and hospice services is directly tied to the revenue cycle. It is critical to understand how operations

prior to and after the point of billing are managed, as it relates to cash flow and compliance risks. This session will focus on strategies you can implement to be proactive at managing key risk factors by establishing internal controls for accurate billing and review methods for conducting internal billing compliance assessments. England

Therapist’s Role in Care Transitions and Reducing RehospitalizationsTheresa Gates, Beyond Home Health Care Services

While some home care agencies have educated their therapists on their role in reducing readmissions, for others it’s a huge paradigm shift. Do most therapists understand their role and responsibility in safely transitioning the patient from hospital to home? What expectation has the home health agency set for the therapist’s related to their role in care transitions? This session will offer practical strategies for home care therapists to collaborate with other care team members, use best practices to minimize hospital readmissions and improve the overall quality of the patient’s care. We will also discuss the importance of the hand-off from the discharging facility and how therapists should be utilizing their relationships with their inpatient colleagues to provide their home health patients with a seamless transition home. It’s important that your rehab team is included in adapting to home care’s significant changes, being part of the solution and not just another home care service. After all, patient-centered transitional care is about relationships. A team of health care providers working together to make a lasting impact on the patient’s well-being. Ireland A/B

4 Technology Essentials for Operating Your AgencyDaniel Abdo, Continua Consulting GroupWhen done right, technology can help make

your business more profitable and run smoother. But there’s a big catch with technology – you have to know where to start and how to make the right choices or it can be more pain than gain. Daniel will explore easy ways to save time, money and even have more fun with the help of technology! He will focus on areas where improvement can have an instant impact: email, calendars, and document storage; website, marketing and sales: staff training and compliance; and telephone systems. Ireland C

Winning Strategies for Building a Referral NetworkRobin Finkelstein, Deyta, LLCIn this session, Robin will share from first-hand experience powerful strategies

for successfully growing and strengthening referral source partnerships. Attendees will learn how to identify high-value referral sources; understand the true needs of existing referral partners, as well as the needs of potential new partners; evaluate strengths and the experience of care delivery to aptly match services with the best partners; assess your ability to offer new services in order to capture a larger market share; and leverage technology to provide exceptional service for referral partners and build a top-notch marketing program. Scotland A/B

Connecting the Dots: How Advocating for Home Care Can Influence Public PolicyScott Lara, Kyle Simon & Chris Lipson, Welcome Homecare, BAYADA Home Health Care, & HCAFBeing a voice for the home care industry in Tallahassee and Washington can result in positive outcomes for your agency and patients/clients, including better reimbursement and less regulation. Without communication to your elected officials, it is easy for government entities to continue

Thursday 19

hitting home health with cuts and unfair regulatory burdens. This session will give an overview of how legislators and regulators impact the home care industry, and teach attendees how to advocate for your patients/clients by educating decision-makers on the value proposition of home and community-based services. Crown

Collaboration: The Key to Successful BillingDiane Cox, Suncoast SolutionsBilling is not a lone venture because the bill paints a picture of the care that has been provided. The key to accurate, timely

and regulatory compliant claims is collaboration within, as well as outside of your organization, thus insuring your bill accurately reflects the care provided. This session will focus on when, what, how and with whom to collaborate for success and positive cash collections. England

Working Your Way Through the WoundsJ’non Griffin, Home Health Solutions, LLCReimbursement is down and going south while competition is getting fiercer every

day. In times like these, you have to differentiate your business, have smart competent caregivers that simply make your patients better. This differentiation is strongest when it is based upon the quality of the care your staff deliver to those special people who are your patients. Wounds and the effective care and treatment of complex wounds is an ideal place to show what you, your caregivers and your organization are made of. Let it be the right stuff. This presentation will focus on teaching specific strategies and provide tools for the identification of wound staging, different wound types, and how to complete the OASIS accurately for optimal outcomes. Ireland A/B

Monitoring HomeCare Services - Past, Present and FutureShawn O’Donnell, askAssure Corp.

Knowledge is power, so the old adage goes, and the power now lies in the hands of those who wield it in the most efficient self-serving way. Consumers of health services are becoming more knowledgeable every second of every day, more powerful with every click of the mouse. In this session, we will look at how much change has occurred in the way that families and

professionals can monitor home care services. Twenty five years ago, fewer home care options were available, and very little could be done to optimize efficiency and ensure services were performed. In the last few years, an astounding array of options have become available, fueled by the Internet and mobile technologies. What’s next? Shawn will share his view of the possibilities. Ireland C

Using High Reliability Principles to Improve Outcomes of CareDiana Murray, The Joint CommissionIn order to survive and thrive in this ever-

changing healthcare economy we must begin to think and plan our care strategies differently. Organizations’ leaders and clinical staff should be more mindful of the consequences of actions stemming from systems and processes. One method for becoming a mindful organization is to develop and implement a safety culture that supports the methods of high reliability. To do this, leadership must be committed to change its course and have a goal of high reliability, implement a culture where staff feels safe to implement and utilize new tools, and adopt a methodology based on factual data driven processes derived from a problem solving methodology. Scotland A/B

Creation of Power PartnersSteve “The Hurricane” Weiss, Hurricane Marketing EnterprisesOver lunch, Steve will discuss the “5 W’s” of Power Partners. How to develop a Power

Partner, which entities to attempt to develop as one, what they do for one another, creating a network of them, and developing a Preferred Providers Network of Power Partners. Also, how to leverage those networks to develop closed systems, such as hospitals. This information will teach you how to duplicate yourself and your marketing efforts to quickly grow your organization. Create your empire! Great Hall North/Center

The Perfect ChartRosina McFadden & Rhonda Surgnier, 21st Century ConsultantsIs there such a thing as a perfect patient chart? It is something that we should aspire to achieve, but do we know what we are striving towards? In this session, we will seek to understand the meaning of select G tag standards as they relate

Thursday 20

to documentation, discuss key Home Health Conditions of Participation and identify correct components of appropriate documentation required to meet the CoPs. Crown

How to Successfully Develop a Referral SourceSteve “The Hurricane” Weiss, Hurricane Marketing EnterprisesSteve will discuss the qualifying accounts

to determine frequency of visitation necessary to get referrals, creation of a Top 20 List, and his 5-step proven process in developing referral sources... from cold calling to becoming part of the account’s discharge process. This session will teach you everything about developing long-lasting relationships with the people at your accounts and how to become part of their team. Learn to maximize the results from your territory! Ireland A/B

HIPAA Required Security Risk AnalysisBryan Brothers, Brothers and Associates, LLCThis session will provide an introduction to the HIPAA required Security Risk Analysis

and how to stay compliant and prepared for the mandated increased enforcement from CMS. Learn how penalties are being assessed, the entities involved, and how to prepare your organization with the needed documentation and training. HIPAA lapses or failures can be the hidden iceberg drifting silently and deadly just beneath the surface of your operation. Do not allow your business to be sunk because you did not know the danger was as great as it was. Ireland C

Ostomy Assessment: Get it Right the First TimeJudy Dattilo, Comprehensive Wellness Services, Inc.Are your agency nurses uncomfortable caring for ostomies? Don’t know? You should ask your caregivers and expect to be surprised.

If they are not comfortable then be ready to be surprised again -- surprised at all the valuable resources that are being wasted as staff go about guessing what products to use. Frustrated by leaking appliances, skin breakdown and patient dissatisfaction? Ready to just turn Ostomy patients/business away? Come and learn basic assessment and identification of ostomies. Discover how to choose the appropriate products the first time. Learn how to treat common skin issues and how to prevent future problems. Experience the satisfaction of helping patients gain confidence in self-care. Scotland A/B

Thursday

HCAF wants to thank the following companies for their support in being among the first vendors to sign up to participate in our trade show!

21st Century Health Care Consultants5 Star Consultants, LLCAllscriptsAmerican Medical ID/One Call AlertAxxess Healthcare ConsultBlackTree Healthcare ConsultingBouchard InsuranceBrightree, LLCCardiocomCellTrak TechnologiesCHAP, Inc.Company NameContinuLinkCradle Solution Inc.Crag Business GroupDelta Health Technologies, LLCDeytaeXpress BadgingFMQAIFoundation Management ServicesHCAFeLearningHealthcare Provider Solutions, Inc.HealthCare Synergy, Inc.HEALTHCAREfirstHealthcomHealthWyseHHA eXchange

HoneywellHouston International iMark Consulting Insurance CompanyIgea SoftwareKinnser SoftwareMarc Egort CPA PAMcKesson Connected Care & AnalyticsMcKesson Medical-SurgicalMedlineOCS HomeCare by National Research CorporationOptimal Phone InterpretersPlayMaker CRMPN SystemPonce De Leon Ltc Rrg, Inc.PPS Plus SoftwareReingruber & Company, P.A.Sansio - HomeSolutions.NETSilversphereStoneridge PartnersStratis Business SystemsSynergy Consulting ServicesThe Corridor GroupThe Glass TreehouseWarren Insurance Corporation

We currently still have room available for many more vendors. If your company is interested in exhibiting your products and services at our event, please contact HCAF.

2014trade show

21

Registration is now open! Don’t miss out on the Early Bird rate, which runs through June 27, 2014.

For your convenience, there are 4 easy ways to register:

What Are You Waiting For?

1 Online via HCAF’s website atwww.homecarefla.org/conference

23

4

Call the HCAF office at(850) 222-8967

Send your registration andpayment by mail

Fax your registration form to(850) 222-9251

PAYMENT & CANCELLATION POLICY Cancellations must be made in writing or by email to Julia Heath at jheath@homecarefla.org. Cancellations received before June 27 are subject to a 15% fee. Cancellations received after June 27 are subject to a 40% fee. No refunds will be issued after July 11. Outstanding invoices after July 11 are due in full and no adjustments will be made. Several people cannot share one registration, but if a registrant cannot attend, then a substitute can attend in his/her place for no additional fee.

22

Registration FormComplete this form to attend HCAF’s 2014 Annual Conference & Trade Show. Mail payment to HCAF at 1363 E. Lafayette St., Suite A, Tallahassee, FL 32301 or fax to (850) 222-9251. Allow 2-3 business days for processing. To register additional people, please do so online at www.homecarefla.org/conference. Please call (850) 222-8967 if you have any questions. See you in Orlando this summer!

2014 ANNUALCONFERENCE

__________________________________________________________REGISTRANT FIRST & LAST NAME__________________________________________________________AGENCY/COMPANY NAME__________________________________________________________STREET ADDRESS__________________________________________________________CITY STATE ZIP CODE__________________________________________________________EMAIL ADDRESS

__________________________________________________________PHONE NUMBER FAX NUMBER__________________________________________________________PROFESSIONAL LICENSE NUMBER (SPECIFY STATE & TYPE)__________________________________________________________JOB TITLE

} Registrant Information

o I agree to the Payment & Cancellation Policy (see page 22)o Invoice Me (email: ______________________________________________)o Check (payable to HCAF) o AmEx o Discover o MC o VISA_________________________________________________________________NAME ON CREDIT CARD

_________________________________________________________________CARD NUMBER

_________________________________________________________________EXPIRATION DATE SECURITY CODE

_________________________________________________________________BILLING ADDRESS

_________________________________________________________________CITY STATE ZIP CODE

} Billing Information

} Attendance Options (check one) Until 6/27 After 6/27HCAF MEMBER NON-MEMBER HCAF MEMBER NON-MEMBER

o I do not wish to have my email address shared with exhibitors

Referral Acceleration Workshop (Full Day) o $140 o $280 o $170 o $310 The Audit Process Can be Fun? (Morning) o $140 o $280 o $170 o $310 Leadership Track (Afternoon-Only) o $120 o $240 o $150 o $270 Palmetto GBA Sessions (Afternoon-Only) o $0 o $0 o $25 o $25

3-Day Conference (Tues-Thurs, 7/22-7/24) o $550 o $1,100 o $580 o $1,130 Single Day ( ) Tuesday, ( ) Wednesday or ( ) Thursday o $300 o $500 o $330 o $630

Indicate with Monday session(s) you will attend: o $670 o $1,340 o $700 o $1,370 ( ) Referral, ( ) Audit, ( ) Leadership, ( ) Palmetto

Check if you’d like to sign up for PAC Breakfast ($50) ( )

TOTAL: ________________

Monday (July 21) Pre-Conference Monday Programs:

3-Day Conference (Tues-Thurs, 7/22-7/24) Options:

Sunday & Monday (July 20 & 21) Two Full Day Workshops

4-Day Combo Pass (Mon-Thurs, 7/21-7/24) Options:

Blueprint for OASIS-C Accuracy Data Accuracy (2 Full Days) o $380 o $760 o $405 o $785 The Art of ICD-10-CM Coding (2 Full Days) o $299 o $598 o $324 o $623 *OASIS & ICD-9/10 Cert. Exam registrations are made through oasisanswers.com and medicalspecialtycoding.com

The Art of ICD-9 Intermediate Level Coding (1 full Day) o $250 o $500 o $275 o $525

Saturday (July 19) One-Day Workshop:

The Art of ICD-9 & ICD-10 Coding Workshops o $399 o $798 o $424 o $823

Saturday-Monday (July 19-21) Three Full Day Coding Workshops:

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2014 ANNUALCONFERENCE