Abigail Kim 690 E. Valencia St. Anaheim, CA 92805

Professional Summary

Work History

Education

(714) 757-5464 I abbiehykim@gmail.com

Diligent Hospitality Management student seeking a position as a Front Desk Agent. Fast learning, enthusiastic, and eager to be part of a customer service-oriented team.

References

Sarah DoiMatthew ParkSarah Faris

The Rabbit HoleOctopus Japanese Fusion RestaurantThe Ritz Carlton, Laguna Niguel

(562) 237-1309(626) 824-1100(949) 240-2000

Intern Event Planner (June 2013- September 2013)

The Rabbit Hole

Consulted with clients to determine event thematic details Assisted clients with budget considerations regarding materials Hand crafted decorations used for the event Successfully set up events and assisted clients with cleaning

Server (June 2014- May 2015)

Octopus Japanese Fusion Restaurant

Greeted each customer and assigned them to tables Took food and drink orders Managed guest checks, collected cash, and processed credit cards Maintained preparation and service areas in a sanitary condition Spoke with patrons to ensure satisfaction with food and service

Seasonal Full-Time Server Attendant (June 2015- September 2015)

The Ritz Carlton Hotel, Laguna Niguel

Greeted customers using their name with a warm introduction Offered beverages and served complimentary bread and butter Removed dishes from tables, cleaned, and reset table settings Maintained service stations in sanitary condition Communicated with and assisted servers in serving guests Stocked service stations with utensils, place mats, and polished glass

Skills

Customer service-oriented and organizedComputer knowledgeFluent in KoreanAdaptability and responsivenessCourteous and helpfulInterpersonal communication

Bachelor of ScienceHospitality Management

Expected Graduation Dec 2016

California State Polytechnic University, Pomona 3801 West Temple Ave, Pomona, CA 91768