िर्मिारी राज्य बीर्ा निगर्€¦ · and eligible...

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निदेशालय (निनित्सा) नदल्ली िर्मिारी राज्य बीर्ा निगर्

(श्रर् एवं रोजगार रं्त्रालय, भारत सरिार) ईएसआई निसे्पन्सरी िॉम्प्लेक्स, नतलि नवहार, िई नदल्ली-18

www.dmdesic.nic.in, www.esic.nic.in 28334604, 28334572

NOTICE INVITING FOR HOUSE-KEEPING TENDER

E- Tenders in two bid system through 'e' procurement solution are invited by Director (Medical) Delhi, Directorate (M) Delhi, ESI Scheme,

Dispensary Complex, Tilak Vihar, New Delhi- 18 from registered experienced and eligible House-keeping Agencies for providing House-keeping & Facility

Management Services in Directorate (M) Delhi Office complex including Central Stores, Directorate (FW) and 32 ESI Dispensaries located in Delhi/ New Delhi for the period of One Year. Tender documents are available on line

from 05/12/2017 (https://esictenders.eproc.in). Bidders have to deposit the Earnest Money Deposit (EMD) of Rs. 12,00,000/- (Twelve lakh only) through

DD/ Bankers Cheques drawn in favour of “ESIC Account No. 1 Central”

payable at New Delhi.

The interested tenderers should upload duly filled tender form and their bids along with scanned copies of all the relevant certificates, documents, etc. in support of their technical & price bids – all duly signed – on the

https://esictenders.eproc.in latest by 27/12/2017 upto 02.30 PM. The

technical bids will be opened online on 27/12/2017 at 03.00 PM.

Tender documents is also available for viewing on the websites i.e. www.dmdesic.nic.in, www.esic.nic.in, https://esictenders.eproc.in &

www.eprocure.gov.in

Director (Administration)

http://www.dmd.esic.nic.in/

http://www.esic.nic.in/

https://esictenders.eproc.in/





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Procedure for filing of Bids Procedural requirements for filing of e-tenders and helpdesk information. All bidders/contractors are required to procure Class-IIIB Digital Signature Certificate (DSC) with Both DSC Components i.e. Signing & Encryption to participate in the E- Tenders. Bidder should get Registered at https://esictenders.eproc.in.

Bidder needs to submit Bid Processing Fee charges of Rs. 2495/- (non-refundable) in the form of Demand Draft from any scheduled bank, in favour of M/s. C1 India Pvt. Ltd. payable at New Delhi for participating in the Tender. Along with the Demand Draft, Bidder needs to send a covering Letter mentioning

about the Payment Details, Company Name, Address, Payment towards ESIC Bid Processing Fees (Mention the Tender ID and Tender Title). The payment should reach at the below mentioned address, one day before the due date and time of Bid Submission:

Kind Attn: Mr. Mohit Chauhan C1 India Pvt. Ltd. 301, Gulf Petro Chem Building, 1st Floor, Udyog Vihar, Phase – 2, Gurgaon, Haryana – 122015

Note: Payment will be Approved only after physical receipt of Demand Draft.

Employees' State Insurance Corporation - e-Procurement

Portal HELPDESK NUMBERS ARE OPEN BETWEEN 0930 HRS to 1800 HRS IST MONDAY TO FRIDAY (Exclusions: HOLIDAYS) Please email your issues at [email protected] before you call helpdesk. This will help us serving you better. Contact Nos. and email IDs of helpdesk officers :

Name Email Phone Numbers

1. Mr. Elavarasan Raghunathan

[email protected] +91-022-66865600/ 10/11/+91-8655995550

2. Ms. Anjali Thombare

[email protected] +91-022- 66865600/10/11

3. Mr. Ashish Kumar

[email protected] +91-0124-4302034/ +91-9971556555

4. Mr. Nimesh Bhardwaj

[email protected] +91-0124-4302035/ +91-9310527400

5. Mr.Mohit Chauhan (For Payment Related Queries)

[email protected] +91-124-4302033

FOR ESCALATIONS CONTACT

Name Email

1. Mr. Ashish Goel [email protected]

2. Mr. Achal Garg [email protected]


mailto:[email protected]








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निदेशालय (निनित्सा) नदल्ली िर्मिारी राज्य बीर्ा निगर्

(श्रर् एवं रोजगार रं्त्रालय, भारत सरिार) ईएसआई निसे्पन्सरी िॉम्प्लेक्स, नतलि नवहार, िई नदल्ली-18

www.dmdesic.nic.in, www.esic.nic.in 28334604, 28334572

E- TENDER NOTICE FOR PROVIDING HOUSEKEEPING AND FACILITY MANAGEMENT SERVICES

E- Tenders are invited from registered reputed Housekeeping agencies having experience of handling the house keeping work in reputed organizations preferably in Government or Public Sector for at least three years Certificate

of satisfactory performance from such clients to be enclosed) for providing House Keeping and Facility Management services in the 32 ESI Dispensaries

Delhi/ New Delhi & Directorate (Medical) Delhi premises including Central Stores & Directorate Family(Welfare) on contract basis with estimated contract value of Rs.600 lakhs for a period of one year under two bid system.

The agency should have at least one on going contract for not less than Rs. 480 lakhs or two running contracts of minimum Rs.300 lakhs each or three

running contracts for not less than Rs. 240 lakhs each during the last financial year ending 31st March, 2016.

The total turnover of the agency should not be less than Rs. 600 lakhs per annum exclusively from House Keeping work.

The agency must be registered with the following statutory authorities viz.

ESI, EPF, Income Tax and GST. Earnest Money of Rs 12 Lakhs (Twelve Lakhs) in favour of ESI Fund Account

No. 1 in the form of Demand Draft/ Banker’s Cheque/Pay Order issued by any Nationalized Bank/Commercial Bank should be dropped in a Tender Box kept in the Chamber of the Dy. Director (Administration), Block-B D(M)D

Office latest by 27/12/2017 up to 02.30 P.M. Technical bids of the Tender shall be opened online on 27/12/2017 at 03.00 PM in the Conference Room,

Block-A in the presence of the Tenderers or their authorized representative(s) who may wish to be present. In case 27/12/2017 is declared a public holiday, tenders will be received and opened as per above schedule on next working

day.

The Director (Medical) Delhi reserves the right to accept or reject any/all tenders without assigning any reason whatsoever.

Director (Admn)



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Subject: - E- Tender for House Keeping and Facility Management of 32 ESI Dispensaries, Delhi/New Delhi, Directorate (Medical) Delhi, Central

Stores & Directorate ( Family Welfare).

1. E-Tenders are invited under two bid system for providing Housekeeping and Facility Management Services in the following ESI Dispensaries & Directorate (Medical) Delhi.

Sl.

No.

Name of

Dispensary

Covered

Area in Sqms. (Apprx.)

Plot Area in

acre

Remarks

1 Azad Pur 279 0.1 Dispensary

2 Factory Road 771 0.14 Dispensary & common

area in Residential Qtr.

3 Inderlok 413 0.1 Dispensary

4 I-Block 192 - Dispensary in Flats

5 Jangpura 413 0.11 Dispensary

6 Badli 351 - Dispensary in Flats

7 Jwalapuri 185 0.56 Dispensary & common area Residential Qtrs.

8 Kalkaji 476 0.17 Dispensary

9 Madipur 777 0.35 Dispensary

10 Mayur VIhar 396 - Dispensary in rented accommodation

11 Mangol Puri 588 2.5 Dispensary & common area in residential staff qtrs.

12 Mori Gate 458 - Dispensary & common area in residential staff

qtrs.

13 Maya Puri – I 438 0.06 Dispensary

14 Maya Puri – 2 612 0.06 Dispensary

15 Mehrauli 464 - Dispensary in rented

accommodation

16 Nand Nagri 1039 2 Dispensary & common

area in Residential qtrs.

17 Narela 319 - Dispensary in rented

accommodation

18 N.I.A 664 1.14 Dispensary & common area in Residential qtrs

19 Najafgarh 260 - Dispensary in rented accommodation

20 Okhla Modi Mill

1431 0.25 Dispensary

21 Okhla Phase – I

307 - Flats

22 Paharganj 285 0.06 Dispensary

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23 Pappankala

(Dwarka)

791 - Dispensary

24 Raghubir Nagar

561 0.65 Dispensary & common area in Residential qtrs

25 Rohini Sector-V

620 0.8 Dispensary

26 Seelam Pur 354 0.09 Dispensary

27 Shastri Nagar

- - Dispensary

28 Subzi Mandi 239 - Dispensary & common

area in Residential qtrs

29 Tigri 386 0.11 Dispensary

30 V. K. Nagar 145 - Dispensary in rented accommodation

31 Wazir Pur 532 0.22 Dispensary

32 Tilak Vihar

Dispensary, D(M)D Office,

Central Store, Director

(FWS) Office

6200 2 Entire Complex

including Staff Quarters and also Common areas

of Staff Quarters.

(The address and area of some of the buildings is subject to change due to

hiring of new/another building for the purpose)

2. The Technical Bids shall be opened online at 3.00 PM on 27/12/2017 in the Conference Room, Block ‘A’ D(M)D office in the presence of such tenderers or their authorized representatives who may

wish to be present.

3. The Tenderers whose Technical Bids are accepted will be informed in writing/email within two working days about the date of the opening of

financial bids.

4. Tenders received after the closing date and time shall not be considered.

5. Tender documents consists of the following :-. I. Tender Notice including eligibility criteria

II. Instructions to Tenderers III. General Conditions of Contract

IV. Scope of Work (Annexure A) V. Additional scope VI. Resource requirement. (Annexure B)

VII. Number of Manpower (Annexure- C) VIII. Check list (Annexure-D)

IX. Technical Tender X. Declaration (Annexure-E) XI. Financial Tender

XII. Performance Guarantee Format (Annexure-F) XIII. Integrity Pact (Annexure-G)

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I. ELIGIBILITY CRITERIA

1. The Tenderer must have an annual turnover of Rs. 600 Lakhs from House keeping services during 2014-15, 2015-16 and 2016-17. and

should be profit making during these three years.

2. The agency must be registered with the following statutory authorities

viz. ESI, EPF, Income Tax, Service Tax.

3. Scanned Copies of the following documents should be submitted

alongwith the Technical Bid. 3.1) Audited Balance Sheet of last three financial years i.e. 2014-15,

2015-16 and 2016-17.

3.2) Audited Income and Expenditure statement of last three financial

years i.e. 2014-15, 2015-16 and 2016-17.

3.3) Audited Profit and Loss Account of last three financial years i.e. 2014-15, 2015-16 and 2016-17.

3.4) Audit report of last three financial years i.e. 2014-15, 2015-16 and 2016-17.

3.5) GST Registration Certificate.

3.6) Registration Certificate of Firm/Agency/Organization.

3.7) PAN No.

3.8) ESI Registration

3.9) EPF Registration

3.10) Contract with an eligible Pest/Termite Control service provider with a valid license whose copy should be enclosed.

4. The Tenderer should have the Registered / Branch Office in Delhi / NCR.

5. The Tenderer should have sufficient employees as detailed in Annexure

‘C’ on its rolls or rolls of its associates, specifically trained for

housekeeping work.

6. The Tenderer should have a valid labour license. Tenderer is also

required to provide Pest control services either by having a valid license in their name for the purpose or through any agreement with such

authorized service provider.

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7. The Tenderer should have minimum three years experience in providing house -keeping services and should have at least :

(7.1) One running contract of similar work of value not less than Rs.480 Lakhs in one year period.

or (7.2) Two running contract of similar work of value not less than Rs. 300 Lakhs in one year period.

or (7.3) Three running contract of similar work of value not less than Rs. 240 Lakhs in one year period.

8. Tenderer to submit “Satisfactory Work Completion Certificates”

from the Client/Employer in support of their contention failing which the information is liable to be treated as invalid.

II. INSTRUCTIONS TO TENDERERS

1. The Tenderers are required to submit two separate E- Bids i.e.

Technical and Financial, as per prescribed proforma.

2. The declaration in the prescribed proforma (Annexure A) enclosed

should be submitted alongwith the Tender document.

3. The Technical Bid should be accompanied by an Earnest Money Deposit

(EMD) of Rs 12 lakhs (Rupees Twelve lakhs only) in the form of Demand Draft/ Pay Order from a commercial bank drawn in favour of “ESIC Account No. 1 Central”, payable at New Delhi”. In the

absence of EMD, the tender shall be rejected summarily.

The earnest money shall be refunded to the unsuccessful Tenderers

after finalization of the contract. It shall be refunded to the successful Tenderer on receipt of performance security deposit or shall be

allowed to be adjusted towards Security Deposit. No interest is payable on the EMD.

4. All entries in the Tender form should be legible and filled clearly. Any overwriting or cutting which is unavoidable shall be attested by the

authorized signatory. In case any overwriting/cutting in entries/rates quoted in figures and words in the tender form, entries/rates quoted in words will be considered.

5. The bid shall be valid for 180 days from the date of opening.

6. The tenderer shall quote for all works failing which the bid shall be considered nonresponsive.

7. Tender incomplete in any form will be rejected outright. Conditional

Tenders will be rejected outright.

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8. The closing date and time for receipt of tenders will be 2.30 P.M. On

27/12/2017.

9. The Technical Bid shall be opened online at 3.00 PM on 27/12/2017 in Conference Room Block ‘A’ DMD office in the presence of the authorized representatives of the tenderers, who wish to be present at that time.

9.1 All the Technical Bids will be scrutinized, relevant documents checked

for their authenticity and the Tenderer whose Technical tenders are

accepted will be informed in writing about the date and time for opening the Financial Bids.

10. No Tenderer will be allowed to withdraw after submission of the tenders

within the bid validity period otherwise the EMD submitted by the

tenderding firm would stand forfeited.

11. In case the successful Tenderer declines the offer of Contract, for whatsoever reason(s), his EMD will be forfeited.

12. A formal contract shall be entered into with the successful tenderer. In this contract, the successful tenderer shall be defined as Contractor.

13. The successful tenderer will have to deposit a Performance Security Deposit of Rs.30.0 lakhs (Rupees Thirty Lakh Only) by way of Fixed

Deposit Receipt (FDR) from a commercial bank and hypothecated In favour of Director(Medical)Delhi ESI Scheme, New Delhi, valid for 60 days beyond the expiry of period of one year contract and further

renewable, if required alternatively the performance Security Deposit may be in the form of an unconditional Bank Guarantee from a scheduled bank in the format approved by ESIC. (As per specimen

as at annexure –E ).

14. The successful Tenderer will have to deposit the Performance Security Deposit and commence the work within 15 days of acceptance of tender. Otherwise the contract will be cancelled and EMD will be forfeited.

15. Each page of the Tender document should be serially numbered, signed

and stamped by authorized representative of Tenderer in acceptance of the terms and conditions laid down by ESIC.

16. The Director (Medical) Delhi reserves the right to change any of the terms and conditions mentioned above. In such a situation, the tenderer shall be given sufficient time to take the changes into

account.

17. The Director (Medical) Delhi reserves the right to reject/Cancel all or any tender without assigning any reason thereof.

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18. For finalization of contract, the Tenderer whose rates, i.e., Grand total of A+B+C as given in the Financial Bid, are the lowest in comparison to

other Tenderers will be considered as the Lowest Tenderer.

19. Director (Medical) Delhi reserves the right to increase or decrease the manpower due to any change of timing of dispensary/ addition/deletion of sites/any other unforeseen circumstances.

20. The contractor must be willing to submit his bills online/in digital

format as required by D(M)D.

III.GENERAL CONDITIONS OF CONTRACT (GCC)

1. The persons deployed by the Contractor should be properly trained,

have requisite experience and skills for carrying out a wide variety of

housekeeping work using appropriate materials and tools/ equipments.

2. Contractor should ensure the Health and safety measures of the

employees and is sole responsibility of the contractor. All employees

should undergo a six monthly check up and such records should be available/ placed in the employees record at contractor’s office. These records should be submitted to authorized person/ IMO Incharge on

biannual basis. IMO Incharge will be at liberty to ask for change in employee in case any contagious diseases is detected.

3. The Contractor will be responsible for supply / installation / refilling /

maintenance of all such items/polychems/equipments used in wash

rooms and other areas for housekeeping purposes. The contractor shall put up a duty chart in each and every toilet indicating the name of housekeeping worker on duty, his/her working hours and signature of

the worker.

4. The Contractor must employ adult and skilled labour only. Employment of child labour will lead to the termination of the contract. The Contractor shall engage only such workers, whose antecedents have

been thoroughly verified, including character and police verification and other formalities. The Contractor shall be fully responsible for the

conduct of his staff. 5. The Contractor at all times should indemnify DMD against all claims,

damages or compensation under the provisions of Payment of Wages Act, 1936; Minimum Wages Act, 1948; Employer’s Liability Act, 1938; the Workmen Compensation Act, 1923; Industrial Disputes

Act, 1947; Maternity Benefit Act, 1961; Delhi Shops and Establishment Act or any modification thereof or any other law relating thereto and

rules made hereunder from time to time. DMD will not own any responsibility in this regard. The Contract shall initially be valid for a period of one year and may be further extended upto one year

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subject to satisfactory performance, on the same terms and conditions. DMD, however, reserves the right to terminate the contract by serving

one months notice, in writing. The Contract may be terminated with mutual consent by giving one month notice.

6. In case of gross breach of any terms and conditions attached to the

contract, the Performance Security Deposit of the Contractor will be

liable to be forfeited by DMD besides annulment of the contract and also blacklisting of the contractor for further five years.

7. The Contractor must provide standard liveries as per list enclosed at Annexure ‘C’ to its housekeeping staff /supervisors/managers. The

staff shall be in proper uniform. as approved by DMD and with their identity properly displayed.

8. DMD will depute a person in each of the premises to ensure that the office rooms, committee rooms’ dispensary rooms etc. are open at

designated hours for cleaning/housekeeping work. 9. The bidder shall give break up of monthly rates per person quoted by

him the break-up ,the break up of rates per person /per month should be in terms of wages/ESI/EPF ,contractors profit and service tax etc.

10. In case the bidder has quoted rates per person on the basis of minimum wages rates, Rates shall be revised during the period of contract in

accordance with revision of minimum wages .statutory dues i.e, ESI, EPF, Service Tax/GST shall also be revised accordingly and other statutory dues if payable shall be reimbursed. The directorate can

ask for relevant returns and other documents for confirmation of compliance.

11. Payment of wages shall be made through bank account only by electronic clearance system regularly every month of 7th day of the

following month. The payment to workers is not linked with payment of bill firstly by ESIC.

12. Obligations of the Contractor :

12.1 To be compliant with all the provisions of Labour Laws applicable to this office.

12.2 Workers to get wages on 7th day of each month. This payment of wages is not linked to payment of the bill by ESIC. However, endeavour shall be made to make the payment to the agency in time.

12.3 All the payment to the workers to be made by the Agency through Bank

transactions by electronic clearance system only. Cash payment is strictly prohibited. Instructions in this regard are to be followed strictly. Agreement with the Agencies, who does not make payment

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to its workers, through Bank is liable to be terminated and fresh tender process is to be initiated. Agency shall submit proof of making payment

of wages to workers by 21st day every month.

If the contractor/agency fails to provide the documentary proof of payment of statutory dues with the monthly bill, he may be given one month’s written notice for termination of contract right away.

12.4 House Keeping staff should be conversant with the lay out of the building, fire safety system along with telephone Nos. of nearest Police Station, Fire Station, Hospital, Estate Officer, etc.

12.5 To follow the instructions of the administrative authority of the office.

12.6 The housekeeping agency engaged for sweeping & cleaning are to keep

the whole office premises along with precincts thereof in neat & tidy

condition without disturbing the routine working of the office. All the cleaning process is to be made with the help of modern machines, using

appropriate detergent & liquids so that the floor, furniture fixture is not damaged due to use of inappropriate materials.

12.7 It is primary responsibility of the contractor to give assurance to Director (Med.) Delhi regarding payment of wages as per contract agreement and deposit of ESI, EPF and Service Tax as per statutory

obligations, failing which the Director (Med.)Delhi can cancel the contract after giving one month notice. The Director (Med.) Delhi can

blacklist the firm if it does not comply with the terms of the contract. 13. The agency also to ensure :

13.1. Pest & rodent free environment in the premises.

13.2. Managers, Supervisors & the staff are professionally qualified &

trained for their job.

13.3. Provide tissue boxes and hand towels in Officers wash rooms.

13.4. Provide toiletries, liquid soap dispensers, jumbo toilet roll

dispensers, etc. in wash rooms, toiletries, etc. in all designated wash rooms, and garbage bins/bags, etc. in all

wash rooms and pantries bags & disposal to be done in a professional manner without violating the eco norms prescribed by the concerned Government authority. Garbage bags as per

environmental BMW policy. 14. Contractor must employ adult & skilled personnel having good

antecedents. Contract should not use name of ESIC for recruiting staff to be deputed against contract. The Agency shall be fully responsible for the

conduct of their staff.

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14.1. The staff shall be in proper uniform with Identity cards & name plates while on duty.

14.2. ESIC has the authority to get the attendance of contractual staff

marked with the help of Aadhar Enabled Biometric Attendance System (AEBAS) for which Contractor shall provide Aadhar numbers of the staff members and assist for their registration in

AEBAS.

14.3. The Contractor will arrange for required resources, including

manpower, machinery, disposal bags, bins, van, etc. The contractor will also ensure that the garbage collection /

disposal work does not adversely affect the surroundings or personnel deputed for the work. Protective gear including boots, gloves etc. shall be provided by the Contractor to the

housekeeping staff.

14.4. Ensure that their managers/supervisors are equipped with mobile phones.

14.5. List of consumables to be provided all work units. 15. The contractor at all times must indemnify ESIC against all claims,

damages or compensation under all the statutory laws and rules prevailing there under from time to time & also for any loss due to improper handling

of movable/immovable properties or use of improper material/equipments for cleaning, etc.

15.1. The cleaning staff should properly handover / takeover the keys of rooms of the building to / from security post. The Agency shall also ensure that all the electrical equipments / instruments /

lights and fans must be switched off after cleaning the office or part of the office to minimize the wastage of resources.

15.2. Any loss caused to the life & property due to negligence or

dereliction of duty of the engaged agency is to be indemnified by

the agency upto the entire satisfaction of the concerned office.

16. Bidders are required to sign Integrity Pact as per format in Annexure ‘F’ of this tender document and has to be abided by the conditions of this Integrity Pact and specific directions, if any, of the Committee to be nominated

by the ESIC at a later stage. Bidders will upload the Integrity Pact signed by them only as 2nd party and ESIC will sign the Integrity Pact as buyer & 1st party after opening the bids at later stage.

IV. Scope of work and services for each of the premises:

1. Scope of work and services. 1.1 Details of the scope of work are enclosed at Annexure “A”.

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1.2 Details of Equipments to be used, Number of Manpower and liveries to be used at each of the premises for housekeeping job

are given at Annexure “ B”.

1.3 The numbers given in Annexure ‘ B’ are the minimum. The contractor shall provide resources, to meet the contractual obligations.

2.Variations The D(M)D or his designated officer may order variations in the scope

or quantum of work through a written variation order. The payment for the variation shall be worked out on the basis of contract rates for manpower and

pro-rata for additional areas for equipments, toiletries etc.

3.Payment Procedure:

The agency shall submit bill complete in all respect upto third of each month which shall be cleared upto seventh i.e. in five working days. The agency must make payment to their workers through bank transactions on

or before seventh of each month and this payment is not linked to the payment of current bill. The agency shall submit the bill with the following documents :

3.1. The wages of workers for the last month credited to their account on as

prescribed and the detail of payment along with bank account no. to be uploaded by the agency on its website, if there is no website of the agency it is to be sent by mail to D(M)D for uploading on the

website. NO cash payment is permissible and such payments are to be treated at par with non-payment of wages. There must be no deviation whatsoever in this regard.

3.2. If the agency additionally submits copy of the bank statement in

support as a proof for payment through banking channel, the agency shall highlight transactions in respect of workers deployed in D(M)D offices and will also assign them Serial Nos. in accordance

with the Serial Nos. mentioned in the statement of detail of payment along with Account No. mentioned above.

3.3. Self attested Copies of Challans of ESI contribution / EPF contribution

/ GSTax/other statutory dues of as due according to the claim (with

break up) for previous month are to be enclosed). 3.4. ESI Challan to be furnished on monthly basis and EPF Challan cum

return for each month to be furnished for the workers exclusively deployed under this contract.

3.5. Employee wise details of ESI / EPF contribution paid is to be submitted

every quarter along with Insurance Nos. and PF Nos.

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3.6. Undertaking that all statutory laws including minimum wages as per

relevant Act and Rules is being complied with.

3.7 Before payment of the bill, it shall be ensured that all the statutory liabilities are being correctly discharged by the agency in the following format:

SI.No.

Name of employee

Designation Ins.No. EPF No.

Bank A/c No.

Name of Bank & Branch

Code

No. days worked

Wages Paid

Contribution Paid/payable

ESI EPF

1 2 3 4 5 6 7 8 9 10 11

4. Liquidated damages: 4.1 Whenever and wherever it is found that the cleanliness is not up to the

mark, it will be brought to the notice of the supervisory staff of the Contractor by authorized staff of DMD and if no action is taken within FOUR hour, liquidated damages @ Rs.500/-per complaint shall be

imposed. The decision of DMD or his designated officer shall be final, in this regard.

4.2 Whenever and wherever it is found that the House Keeping staff is not

wearing uniform, it will be brought to the notice of the supervisory staff

of the Contractor by authorized staff of DMD and liquidated damages @ Rs.200/-per person per day shall be imposed.

5. Manpower

5.1 Any misconduct / misbehavior on the part of the manpower deployed by the Contractor will not be tolerated and such person will have to be replaced by the Contractor at his own costs, risks and

responsibilities immediately, with written intimation to DMD.

5.2 The Contractor should ensure to maintain adequate no. of manpower as per Annexure ‘c’and also arrange a pool of stand by housekeeping staff/ supervisor. In case any housekeeping staff/supervisor

absences from the duty, the reliever of equal status shall be provided by the contractor. If the required numbers of workers/ supervisor/ manager are less than the minimum required as per

Annexure ‘C’, a penalty @ Rs. 200/-per worker per day will be deducted from the bill.

6.Materials

6.1 Any deviation in the material quality and quantity quoted will invoke penalty as decided by the competent authority.

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6.2 For proper maintenance, suitable cleaning material which are environment friendly, not harmful to humans and property should be

used.

6.3 The contractor should deploy machineries, cleaning and other material as per the terms of the contract, failing which the Director (Med.) Delhi may get the machines and such material i.e. not used / underused than

committed under the contract and deduct the expenditure incurred on it from the bill of the contractor. This action shall be apart from other action taken under the terms of the contract.

7.Risk Clause

7.1 The Contractor shall at all times have standby arrangements for

carrying out the work under the Contract in case of any failure of the

existing arrangement.

7.2 DMD reserve the right for termination of the contract at any time by giving one month written notice, if the services are found unsatisfactory and also has the right to award the contract to any other selected

tenderers at the cost, risk and responsibilities of Contractor and excess expenditure incurred on account of this will be recovered by DMD from the Contractor Security Deposit or pending bill or by raising a separate

claim.

7.3 All necessary reports and other information will be supplied on a mutually agreed basis and regular meetings will be held with the DMD.

7.4 Contractor and its staff shall take proper and reasonable precautions to preserve from loss, destructions, waste or misuse the areas of responsibility given to them by the DMD and shall not knowingly lend

to any person or company any of the effects or assets of the DMD under its control.

7.5 In the event of loss/damage of equipments etc. at the premises of the

DMD due to negligence/carelessness of Contractor staff, if established

after a joint enquiry, then the Contractor shall compensate the loss to DMD.

7.6 The Contractor or its representative/s shall meet DMD representative/s

regularly to take feedback regarding the Housekeeping services. The

Contractor will also maintain a suggestion book for comments on the services rendered by it.

7.7 The Contractor shall, in performing its part of this Agreement, ensure the safety of the building and the persons working in or visiting the

DMD’s /Dispensary/Central Medical Store/Directorate (Family Welfare) premises and shall Indemnify DMD for any loss or damage caused by any act of the Contractor or its employees or staff etc.

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7.8 The Contractor shall not assign or sublet this Agreement or any part

except Pest & Rodent Control and Termite Treatment which may be got done through an authorized agency with whom the tenderer should

have a valid contract, a copy of which is to be attached along with the technical bid. No change will be allowed mid way. The billing shall be done by the tenderer in this regard. In case unforeseen circumstances

arise, a new contract with the pest control agency can be made only by prior written permission from the D(M)D. However, he may use the services of associates for providing the services in which case the

Contractor shall be responsible for the performance and all facts of the associates as though they were his own.

7.9 In every case the Contractor shall make alternative arrangements for

meeting his contractual responsibilities in case of failure of the Sub

Contractor/Associate.

7.10 Measure of success will be based on the feedback from External Customers (direct and through TCEQ), Clinicians and staff which will be recorded and action report needs to be submitted every month by

the Contractor. 7.11 Appointment of Supervisors will be done in consultation with DMD’s

representatives and must be approved by them.

7.12 Training on behavior aspects and ethics must be done regularly. DMD’s way of working should be communicated to all contract staff. Training report of the same must be submitted once in a month.

7.13 Licenses if any required for Housekeeping services at the site will be

procured by the Contractor. The DMD shall assist.

8.Dispute Settlement

It is mutually agreed that all differences and disputes arising out of or in connection with this Agreement shall be settled by mutual discussions and

negotiations. If such disputes and differences cannot be settled and resolved by discussions and negotiations then the same shall be referred to the Sole

Arbitrator appointed by the D(M)D whose decision shall be final and binding on both the parties.

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ANNEXURE – A

SCOPE OF WORK

Cleaning Services

The aim and objective is to provide a high level of a clean, hygienic and presentable look to the entire area. Pre- designated managers/supervisors of the Contractor will supervise the awarded work. The Contractor has to ensure

that the staff deployed is dressed in neat and clean uniform approved by the ESIC, DMD Office. Officials of DMD will monitor the entire work and staff

deployed by the selected tenderers. (A) Daily Services

Housekeeping/ cleaning services should be done daily from Monday to

Saturday at regular intervals, so that the areas covered under the contract remain, spic and span all the time. Working hours should be adjusted in such a manner that cleaning work in the morning should be completed well before

7.30 A.M. in respect of dispensaries & 8.30 A.M. in case of DMD Office. Contractor will arrange manpower for special VIP visits at no extra cost.

1. Cleaning, dusting, vacuuming and disinfecting of floors, walls and ceilings. Removal of waste and any other garbage from the entire area covered

under the contract (such as halls, conference rooms, committee rooms, office rooms, cabins, cubicles, etc.)

2. Sweeping, cleaning, mopping with disinfectant cleaner of area covered under the contract, including all staircases, cabins, lobbies, reception, training rooms, office rooms, cabins, meeting rooms, security office and

other areas as covered in the contract.

3. Cleaning of baskets, wastepaper baskets, cobwebs, etc. and disposing off all the collected refuse at designated site on daily basis.

4. Dusting of computer systems and their peripherals, all doors and windows, furniture, fixtures, fans, equipments, accessories etc. and cleaning

of all windows glasses and grills. Cleaning and dusting of window panes / venetian blinds.

5. Spraying Room Fresheners in all rooms, on a daily basis at regular intervals.

6. Scrubbing / cleaning of toilets, wash basins, sanitary fittings, glasses, toilets, floors, etc.

7. Cleaning and disinfecting all vitreous fixtures including toilet bowls, urinals, sinks, toilet seats, containers etc. Brush thoroughly to include below

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water level and under rims including areas at hinges and cistern handles. Restock toiletries, which include liquid hand soap, toilet rolls, air fresheners,

sanitary cubes, naphthalene balls in toilets, etc. after daily checkups in the morning, afternoons and on call basis during daytime.

8. Cleaning and dusting of electrical switchboards, light fixtures, fans, air conditioner vents, overhead light fixtures, projectors, firefighting equipments,

nameplates, plant boxes, doormats etc. 9. Placing garbage bags in all garbage bins to avoid stains and stinks and

clear them on daily basis.

10. Check and remove hairs, dust, dirt or any such object from anywhere in area covered under the contract.

11. Cleaning, dusting, scrubbing of pantries, reception, security rooms, training halls, committee rooms, computer labs etc.

12. Cleaning of all open areas between the building and boundary including sweeping of roads, lawns, paths, cleaning open drains etc.

(B) Waste Disposal Management:

The contractor will ensure collection, segregation of dry and wet garbage as per specification of Bio Medical Waste Management Act, 1995 in the

earmarked area. The contractor will also ensure segregation of bio degradable and non-biodegradable garbage. Finally, the contractor will arrange to suitably transport and dispose garbage from the earmarked area to the

nearest Corporation bin outside each premise. The Contractor shall keep suitable size and specification bins at the

collection area. The contractor will employ his staff for the collection / disposal work. The garbage will have to be disposed off at least twice a day.

The contractor will also arrange for the garbage bags, prepare a flowchart indicating the method of collection / disposal, etc.

(C) Weekly Services:

The deep cleaning of the entire area will be done by the Contractor once a week as under:

1. Dusting of entire area including windows / windowpanes/ doors / ledges, etc.

2. Thorough cleaning/sweeping/washing/mopping with disinfectant cleaners of all floors, staircases and toilets. Scrubbing of all floors and ceramic

tiles base. Cleaning of ceilings and high walls, removal of stains on walls, cleaning of roofs, porches etc.

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3. Cleaning of sanitary fittings, toilet drain pipes etc. in the toilets with standard cleaning material.

4. Cleaning of all windows glasses and grills with detergent/ cleaning

agents. 5. Washing of outside area.

6. Clean all chrome fittings, glass frames, soap holders etc. to a shiny finish.

7. The Tenderer will make a cleaning programme and submit to ESIC for

weekly cleaning so that ESIC’s concerned official / Incharge for the particular area can be deputed on the day of cleaning to make the area available and supervise the cleaning work.

8. The Contractor will work in the specified area mentioned in the scope

of work. 9. The Contractor will provide the duty roster to ESIC as required.

(D) Pest, termite and Rodent Control Services

1. The Contractor shall take effective measures for pest, termite, Rodent

and Disinfection Services including fogging etc. in the area under contract. 2. The Contractor shall use chemicals that are harmless to humans and

machines and are of WHO specification. Further, the chemicals should not leave any spots in the treated area. MSDS report of these chemicals should also be attached.

3. The Contractor will be responsible for any damage to

human/machinery by any chemicals used by him. Any damage caused to machinery/books due to rodent and disinfection services in the areas covered under contract shall be made good by the Contractor.

4. The Contractor will submit a detailed plan for carrying out the Pest,

termite and Rodent Control Services for the approval of D(M)D. 5. Termite control will also be included in scope of services.

Provision of mosquito repellents/tools such as Hit/All out/Odomoss/Spray putting medicines in air coolers/desert cooler as to prevent mosquito

breeding. Cleaning of all water loggings in the premises in order to prevent spreading of mosquito born diseases like Dengue, Malaria etc.

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(E) Housekeeping Monitoring and Control

For better management and smooth services, the following monitoring

mechanism will be adopted by the Contractor: 1. Toilets Cleaning Checklist

This is to be attached on the back of the toilet door. It is to be filled up by the Contractor’s supervising staff on duty daily every two hours and counter sign by house keeping supervisor .

2. Management/Housekeeping Service Requirements/ Complaints

Report. This is to be filled up by the management and administrative staff of the

Contractor who receive/observe the complaints/requirements for any of the services. All suggestions, complaints related to services or staff deployed by

the Contractor will be registered at site on the computer provided to the Contractor and reported to Caretaker, ESIC. The Contractor will take immediate action to resolve the same failing which the Penalty Clause will be

invoked. 3. Housekeeping Services Complaint Register

This register is to be completed on the basis of information received by the Housekeeping Manager from ESIC through the inspection of the site, material

on site, attendance sheet of the staff, weekly report, client letter/fax/email, verbal complaints from ESIC, etc. and necessary action is to be taken.

ADDITIONAL SCOPE AND PARTICULAR CONDITIONS

In case of any differences, these Particular Conditions of Contract supersede the General Conditions of Contract. The services shall be provided round the

clock on all days including holidays.:

The services include:

i) Cleaning of the whole premises including toilets and open areas.

ii) Wet mopping of covered areas. iii) Cleaning of window panes and door panels. iv) Cleaning and dusting of furniture and fittings.

v) Any other work within the scope of the specialized services. vi) Vacuum cleaning of all carpets and upholstered furniture.

1. PATIENTS ROOM: The Contractor shall be responsible for routine cleaning of the patient room every day in the morning and evening. The

Contractor shall also maintain cleanliness in the patient rooms/ward throughout the day and shall clean the room thoroughly on patient’s discharge and keep it ready for the next arrival.

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a) THE ROUTINE CLEANING WILL INCLUDE :-

• Dusting of the furniture in the room including bed, chair, table TV, fridge etc.

• Sweeping and mopping the entire room with a disinfectant solution.

• Cleaning of Toilet and bathroom with a bathroom cleaning solution

b) CLEANING OF DISCHARGE OF PATIENT WILL INCLUDE

• Wiping of the furniture and fixtures in the room with a soap solution.

• Sweeping and mopping the entire room with a disinfectant solution.

• Cleaning of toilet and bathroom with a disinfectant/bathroom cleaning solution.

• Reporting any maintenance required in the room. 2. CLEANING THE PATIENT COMMON AREAS

• Dusting the walls, furniture and fixtures in the corridor and lobby.

• Sweeping and mopping the floor with a disinfectant.

• Cleaning public toilets with soap solution and keeping them odour free using deodorizer cubes/Odonil.

• Cleaning doors and windows with soap solutions.

• Cleaning consulting room, dressing room, laboratory and other similar areas.

• The cleaning pattern will be same as cleaning patient rooms.

3. CLEANING OF OFFICES/DOCTOR’S ROOMS

• The Contractor shall remove trash from office dustbins and change the trash liner every evening before closing hours.

• The offices shall be dry dusted and swept after the closing hours.

• Vacuum cleaning shall be done on carpets and upholstery.

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• The worktables shall be cleaned with soap solution in the morning.

• The office shall be mopped with soap solution in the morning.

• Office staff rest rooms/toilets shall be cleaned using soap solution and kept odour free using deodorizer.

4. CLEANING OF LABORATORY and OTHER CRITICAL AREAS

• All the dustbins shall be washed and lined with colour coded bags in the morning. The trash bag shall be changed when it is full.

• Walls shall be thoroughly cleaned using a specialized soap/disinfectant solution in the morning.

• The floor shall be thoroughly mopped with a specialized soap solution.

• The entire laboratory area shall be scrubbed at lease twice in a week.

• Toilets/bathrooms shall be cleaned with soap solution and kept odour free using deodorizer cubes.

• The common areas shall be swept and mopped in the morning and at regular intervals to keep them clean.

5. GLASS WINDOWS and DOORS

• The Contractor shall have his staff clean glass with appropriate soap solution on weekly basis.

• Internal glasses shall be wiped with dry cloth to remove fingerprints at regular intervals.

6. GARBAGE DISPOSAL 6.1 The Contractor shall collect garbage in specified colour coded bags from all dustbins and garbage bins existing inside the premises and shall dispose

the garbage at the designated area within the Dispensaries. /Municipal corporation Garbage point.

6.2 Garbage disposal modality for residential Qtrs.:-

6.2.1The Cleanliness and collection of garbage from common areas will be the responsibility of contractor with proper final disposal as per laws of the land.

6.2.2 The disposal of individual house hold garbage from residential

Qtrs. Will be the responsibility of occupant of the Qtr. Himself/ herself.

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6.3 The contractor will arrange waste management and medical waste management training for their employees on half yearly basis at his cost and

place.

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7.1 Monthly Monitoring Chart of House-keeping Activities

(table to be stuck/pasted behind every toilet door)

Date Toilet cleaning Mopping general areas Sign.

Of HK staff

Sign of HK

Supervisor

7.30AM 9.30AM 11.30AM 1.30.30AM 3.30PM 5.30PM 7.30AM 10.30 AM

1.30 AM

4.30 AM

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22

23.

24.

25.

26.

27.

28.

29.

30.

31.

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Dilution of Wizard in all areas = 40 ml in 1 litre of water

Method for Cleaning of spillage of Blood/Body fluids Use gumboots & disposable gloves. Cover area with 1% Sodium Hypochlorite

Leave for 20 minutes. Collect residue with disposable paper. Wipe and discard in bag. Wash surface with detergent and dry. All waste, gloves, wipe, discard, seal and dispose as clinical waste

Mops cleaning – Detergent wash and dry.

Buckets – Detergent wash and dry (If contaminated 1% Sodium Hypochlorite overnight rinse and dry).

1. All collection, storage, transportation and disposal of waste shall be in

accordance with Bio Medical Waste (management and Handling Rules of India, 1998 and any amendments or other regulations, in this regard.

2. A detailed Waste Management Plan shall be prepared and got approved from ESIC before start of work.

3. All infected, chemical, Radiation, Cytotoxic Health care Waste shall be segregated, collected, stored, transported and disposed in accordance with set

guidelines in safety, ensuring that it at no stage gets mixed with general waste. Unscientific burning shall not be permitted. Different coloured bags/containers namely white, green, red, yellow, blue, black and

transparent, puncture proof or stainless steel, lead containers shall be used depending on the category of waste.

4. The waste shall be carefully secured or pretreated for transportation to a common facility for disposal.

5. Waste shall not be transferred from one bag to another. Bags should be tied when three fourths full and then placed in a bigger bag/container for

transporting.

6. Covered Trolleys should be used for transportation. Before final disposal/treatment waste should be kept in specified location and in specific liners and containers.

7. The scope includes segregation, collection, storage, transportation within and outside the hospital until final disposal. All statutory rules and

regulations and legal requirements are to be followed at each stage.

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Annexure-B

Resources Requirement

Sl. No.

Description Nos. required

1 SCRUBBING MACHINE (TASKI) As per requirement

2 AUTO SCUBBER MACHINE (TASKI) --Do--

3 WET/ DRY VACCUM CLEANER (TASKI) --Do--

4 Trolly As per required minimum

one at each unit

5 WRINGER TROLLEY --do--

6 BUCKET --do--

7 SIGNAGES As per requirement

The Contractor should have following machines and equipments at the ESIC

premises. Use of manpower for operations where suitable equipment is identified shall not be permitted for weekly/deep cleaning. Charges specified for use of mechanical cleaning will be deducted proportionately in cases where

machines are not used for the purpose.

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S Annexure-C

Number of Manpower to be deployed at each site is as follows :-

S. No. Name of Dispensary/Unit

House Keeping

Manager

House keeping

Supervisor

Trained House

keeping staff

1 Azad Pur - 1 4

2 Factory Road - 1 9

3 Inderlok - 1 6

4 I-Block - 1 4

5 Jangpura - 1 6

6 Jahangirpuri - 1 4

7 Jwalapuri - 1 6

8 Kalkaji - 1 6

9 Madipur - 1 6

10 Mayur Vihar - 1 6

11 Mangol Puri - 1 9

12 Mori Gate - 1 4

13 Maya Puri-I - 1 4

14 Maya Puri-II - 1 6

15 Mehrauli - 1 4

16 Nand Nagri - 1 6

17 Narela - 1 4

18 NIA - 1 9

19 Najafgarh - 1 4

20 Okhla Modi Mill - 1 9

21 Okhla Phase – I - 1 4

22 Paharganj - 1 4

23 Pappankala (Dwarka) - 1 9

24 Raghubir Nagar - 1 6

25 Rohini Sec-V - 1 6

26 Seelampur - 1 4

27 Shastri Nagar - 1 6

28 Subzi Mandi - 1 4

29 Tigri - 1 6

30 V.K.Nagar - 1 4

31 Wazir Pur - 1 6

32 D(M)D, Tilak Vihar,

Central Store, Quarters

1 2 18

Total 1 33 193 Supervisors can be reduced to Nil as per requirement of ESIC in case of assigning this work

to regular staff and Housekeeping staff can be reduced/ increased as per requirement of

ESIC. For payment of wages as per Minimum Wages Act of Delhi Govt. (as applicable),

Manager, Supervisor, and House keeping staff would be kept under category Skilled, Semi-skilled and un-skilled workers respectively. Per day wages of these workers will be calculated

as follows:- Monthly wages as per minimum wages act (÷) Total number of days in a month

(x) working days plus holidays (that includes Sundays & Gazetted Holidays and excludes

Saturdays).

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List of cleaning Materials & Aids (Monthly requirement)

Sl.

No.

Item Qty of units

(upto 6 H.K. Staff)

Qty. for units

having more than 6 HK staff

Qty. for DMD

office

1 Dust Control Refill 2 2 5

2 Kent Mop Refill 15 20 100

3 Detergent 5 kg. 7 kg. 20 kg.

4 Vim 10 kg. 15 kg. 25 kg.

5 Multicleaner 2 ltrs. 3 ltrs. 10 ltrs.

6 Room Spray (Premium) 2 bottles 3 bottles 10 bottles

7 Auto Spray 4 nos. 6 nos. 15 nos.

8 Odonil 10 15 30

9 U.Cubes 10 15 30

10 N. Balls 1 kg. 1 kg. 3 kg.

11 Brasso ½ ltr. ½ ltr. 1 ltr.

12 Sodium Hypochlorite 300 gms 300 gms 300 gms

13 Cleanzo/Phynyl 30 ltrs 40 ltrs 60 ltrs

14 R1 (Bathroom cleaner) 2 ltrs 3 ltrs 5 ltrs

15 R2 (Glass cleaner/Colin)

2 ltrs 2 ltrs 4 ltrs

16 R4 (Furniture cleaner) 2 ltrs. 2 ltrs. 4 ltrs

17 R6 (Toilet cleaner) 5 ltrs 5ltrs 6 ltrs

18 Vaccum Pump 1 no. 1 no. 2 pump

19 Soap Dispenser 5 nos 7 nos. 7 nos.

20 D-7 (Stainless steel polish)

½ ltr ½ ltr ½ ltr

21 Dettol Anti Septic 10 ltrs. 10 ltrs. 10 ltrs.

22 Coloured Polythene

bags (in different colors and sizes) as prescribed for disposal of different

categories of Bio-medical waste.

2 Kgs (Approx) 2 Kgs (Approx) 2 Kgs (Approx)

Note: The above mentioned monthly quantitative requirement is approximate

measurement based on past experience. Charges to be incurred on extra quantity of above items required, if any, to maintain appropriate level of cleanliness, is to be borne by the agency and the same shall not be payable

as additional charges. The required quantities of cleaning material and aids for the month shall be procured and shall be stored in the store room and issued to the staff daily as required. Records shall be maintained which shall

be opened to inspection by designated officer during working hours. Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the Contractor as required. Quantity of material to be provided is subject to

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proportionate change as per increase or decrease in the area as per requirement of ESIC. If any of the material supplied by the agency is found

sub-standard by IMO In-charge of the dispensary/caretaker/any other authority in D(M)D, the same will be procured from outside sources and

charges for the same are liable to be recovered from the payment due to agency.

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Annexure-D CHECK LIST OF THE DOCUMENTS ATTACHED WITH THE TENDER

DOCUMENT

TENDER NOTICE FOR PROVIDING HOUSE KEEPING AND FACILITY MANAGEMENT SERVICES

Sl. No.

Details Yes/No Page Nos.

1 Earnest Money Deposit

2 Annual Turnover

2014-15

2015-16

2016-17

3 Audited Balance Sheet

2014-15

2015-16

2016-17

4 Income & Expenditure Statement

2014-15

2015-16

2016-17

5 Profit & Loss A/C

2014-15

2015-16

2016-17

Audit Report

2014-15

2015-16

2016-17

6 Technical Bid Format 1&2 Duly filed along with

annexures, self-attested photograph pasted & other enclosures

7 Copy of Valid license for providing Pest Control along with a copy of agreement with pest control agency covering the tenure of the contract.

8 Financial Bid duly filled & sealed in a separate cover

9 Copy of PAN Card

10 Experience Documents

11 Copy of EPF Registration

12 Copy of ESI Registration

13 Copy of GST Registration

14 Office address in Delhi & NCR

15

Copy of recent License Issued under contract

labour (R&A) Act, 1970

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16 Income Tax returns for the last 3 years ending

financial year 2016-17 along with income tax clearance certificate

17 ESI&EPF payment details for the last two years

upto 31.03.2017.

18 Certificate from chartered Accountant regarding

income exclusively from House Keeping work separately in each of the financial year 2014-15,

2015-16 & 2016-17.

19 Details of the Health& Safety Measures being for workers of the tender.

20 Integrity Pact signed by the bidders in format Annexure ‘G’.

Signature of the Tenderer with Seal

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TECHNICAL TENDER - Format-I

For House Keeping and Facility Management services in ESIC 1. Name of Tendering Company/Firm/Selected Tenderers

2. Name of Owner/Partners/Directors/ 3. Full Particulars of Office

(a) Address

Telephone No. Fax No.

E-Mail Address 4 Full Particulars of the Bankers of Company/Firm/Selected

Tenderes with full Address/Tel. No.

A. Name of the Bank B. Address of the Bank C. Telephone No.

D. Fax No. E. E-Mail Address

5. Registration Details.

A PAN / GIR No.

B GST/Service Tax Registration No.

C EPF Registration No.

D E.S.I.Registration No.

6. Details of Earnest Money Deposit

A Amout (RS.)

B D.D,/P.O.No. and Date

C Drawn on Bank

D Valid Up to

The above format may be used to provide requisite details. 7.i. Audited Balance Sheet for last three financial years i.e. 2014-15, 2015-

16 and 2016-17.

ii. Audited Income / Expenditure Statement for last three financial years i.e. 2014-15, 2015-16 and 2016-17 iii. Audited Profit & Loss Account Statement for last three financial

years i.e. 2014-15, 2015-16 and 2016-17 iv. Audited Report Statement for last three financial years i.e. 2014-15, 2015-16 and 2016-17

Signature & Seal of Owner/Managing Partner/Director

Date: Name: Place:

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Technical Tender - Format-II

Details of staff

Name, No.,

ESI P.F

Qualification Employee Code

Designation Experience in

housekeeping

.

The above format may be used to provide employee details.

Signature of Owner/Managing Partner/Director Date: Name:

Place: Seal :

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Details of the existing contracts

Name and Address of the organization,

Designation, telephone / fax number of

the Officer concerned

A

B

C

Additional information, if any

The above format may be used to provide requisite details. Satisfactory Completion Report may be

attached.

Signature of Owner/Managing Partner/Director

Date: Name:

Place: Seal :

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ANNEXURE 'E'

DECLARATION 1. I, _________________________________________ Son / Daughter of Shri

_____________________________ Proprietor/ Partner / Director / Authorised Signatory of ___________________________________________I am competent to execute this tender document.

2. I have carefully read and understood all the terms and conditions of the

tender and hereby convey my acceptance of the same. 3. The information / documents furnished along with the above application

are true and authentic to the best of my knowledge and belief. I / we, am / are well aware of the fact that furnishing of any false information / fabricated

document would lead to rejection of my tender at any stage besides liabilities towards prosecution under appropriate law by any organization. 4. I have not been black listed by any organization in the past five years

from the date of opening of tender.

Signature of authorized person

Date: Full Name:

Place: Company’s Seal ;

N.B.: The above declaration, duly signed and sealed by the authorized

signatory of the company, should be enclosed with Technical tender.

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FINANCIAL BID FOR D(M)D OFFICE AND ESI DISPENSARYs

For House Keeping and Facility Management services in ESIC.

I. Name of Tenderer: ______________________________

Sl.No

(A).

MANPOWER CHARGES RATE PER

MONTH (Rs.)

TOTAL Nos.

AMOUNT(Rs.)

1 Manager

2 Supervisors

3 Trained House Keeping Staff

(Male / Female)

Total of A (Rs.)

(B) Machines, EQUIPMENT AND CONSUMABLES CHARGES

(Amount per Month)

1. Charges for machines and equipments

2 Toiletries and dispensers, cleaning material and aids, garbage disposal

vehicle, garbage bags and bins, and any other items that may be required for fulfillment

of the contract (refer Annexure 'c')

3. Charges inclusive of material,

equipments and manpower for providing pest & Rodent Control Services (including

anti-termite treatment) refer Annexure 'A' Para '(D)' (Pest and Rodent

Control Services)

Total of B (Rs.)

(C) Service charges (Rs.)

Total of A + B + C (Rupees)

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• The above rates are inclusive of all taxes, levies including ESI Contribution, EPF etc. but excluding only Goods and Services tax which

shall be reimbursed on actual on production of documentary evidence. Please note that, for finalization of contract, the Tenderer whose Grand total

of A+B+C above is the lowest in comparison to other Tenderer will be considered as the Lowest Tenderer.

Breakup of rate per month per supervisor and per trained House keeping staff in terms of wages and statutory dues attached with the Price Bid.

Encl: As above Signature of the Authorized Person Date: Full Name:

Place: Company's Seal:

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ANNEXURE-FS BANK GUARANTEE FORM PERFORMANCE SECURITY

(At the time of award of contract)

To

Director (Medical) Delhi ESI Corporation

WHEREAS______________________________________(Name and address of the renderer)(Hereinafter called the contractor) has undertaken, in pursuance of contract No.111-D/34/18/HK/2010/Gen. dt. for House Keeping Contract.

AND WHEREAS it has been stipulated by you in the said contract that the contractor shall furnish you with a bank guarantee by a scheduled

commercial bank recognized by you for the sum specified therein as security

for compliance with obligations in accordance with the contract:

AND WHEREAS we have agreed to give the supplier such a bank guarantee:

NOW THEREFORE we hereby affirm that we are guarantors and responsible

to you, on behalf of the supplier, up to a total of Rs......................(..................), and we undertake to pay you, upon your

first written demand declaring the supplier to be in default under control and without cavil or argument, any sum or sums within the limits of (amount of guarantee) as aforesaid, without your needing to prove or to show grounds or

reasons for your demand or the sum specified therein. W ```````````````````````````````e hereby waive the necessity of your demanding the said debt from the supplier before presenting us with the demand. We further

agree that no change or addition to or other modification of the terms of the contract to be performed there under or of any of the contract documents

which may be made between you and the contractor shall in any way release us from any liability under this guarantee and we hereby waive of any such change, addition or modification. This guarantee shall be valid up to 60 ( Sixty

days) beyond the expiry of period of one year of contract period i.e. up

to___________________________(indicate date)

…................................................................................

(Signature with date of authorised officer of the bank)

…............................................................................

(Name & designation of officer) (Seal, Name & Address of the bank and address of the branch along with e-mail address of the issuing

officer)

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Annexure ‘G’ (INTPEGRITY PACT DOCUMENT)

(To be executed on plain paper and signed by the bidders as 2nd part before uploading

as bid document. ESIC as 1st part will sign this IP at later stage after opening of bids)

PRE-CONTRACT INTEGRITY PACT

General

1. This pre-bid contract agreement (hereinafter called the Integrity Pact) is

made on _______ the day of the month of ______ year 2017, between on one

hand of ESIC under the administrative control of Ministry of Labour and

Employment, Govt. of India acting through Director (Medical) Delhi

(hereinafter called the “Buyer” which expression shall mean and include,

unless the context otherwise requires his successors in office and assigns) of

the First Part and M/s

_____________________________________________________________, represented

by, ____________________________________________, Chief Executive Officer

(hereinafter called the “BIDDER/SELLER” which expression shall mean and

include, unless the context otherwise requires his successors in office and

assigns ) of the Second Part.

WHEREAS the BUYER proposes to procure Housekeeping Services and the

Bidder/Seller is willing to offer/has offered the stores/services. 2. Whereas the Bidder is a private company/public company/partner-

ship/ registered export agency, constituted in accordance with the relevant

law in the matter and the Buyer is a Ministry of the Government of India

performing its functions on behalf of the President of India. Objectives

3. Now, therefore, the Buyer and the Bidder agree to enter into this pre-

contract agreement, hereinafter referred to as Integrity Pact, to avoid all forms

of corruption by following a system that is fair, transparent and free from any

influence/unprejudiced dealings prior to, during and subsequent to the cur-

rency of the contract to be entered into with a view to:-

3.1 Enabling the Buyer to obtain the desired said stores/services at a

competitive price in conformity with the defined specifications of the

Services by avoiding the high cost and the distortionary impact of

corruption on public procurement, and

3.2 Enabling bidders to abstain from bribing or any corrupt practice in

order to secure the contract by providing assurance to them that their

competitors will also refrain from bribing and other corrupt practices

and the Buyer will commit to prevent corruption, in any form, by their

officials by following transparent procedures.

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Commitments of the Buyer

4. The Buyer Commits itself to the following:-

4.1 The Buyer undertakes that no official of the Buyer, connected

directly or indirectly with the contract, will demand, take a promise for

or accept, directly or through intermediaries, any bribe, consideration,

gift, reward, favour or any material or immaterial benefit or any other

advantage from the Bidder, either for themselves or for any person,

organization or third party related to the contract in exchange for an

advantage in the bidding process, bid evaluation, contracting or

implementation process related to the Contract.

4.2 The Buyer will, during the pre-contract stage, treat all Bidders alike,

and will provide to all Bidders the same information and will not provide

any such information to any particular Bidder which could afford an

advantage to that particular Bidder in comparison to other Bidders.

4.3 All the officials of the Buyer will report to the appropriate

Government office any attempted or completed breaches of the above

commitments as well as any substantial suspicion of such a breach. 5. In case of any such preceding misconduct on the part of such official(s)

is reported by the Bidder to the Buyer with full and verifiable facts and the

same is prima facie found to be correct by the Buyer, necessary disciplinary

proceedings, or any other action as deemed fit, including criminal proceedings

may be initiated by the Buyer and such a person shall be debarred from fur-

ther dealings related to the contract process. In such a case while an enquiry

is being conducted by the Buyer the proceedings under the contract would

not be stalled.

Commitments of Bidders

6. The Bidder commits himself to take all measures necessary to prevent

corrupt practices, unfair means and illegal activities during any stage of his

bid or during any pre-contract or post-contract stage in order to secure the

contract or in furtherance to secure it and in particular commits himself to

the following:-

6.1 The Bidder will not offer, directly or through intermediaries, any

bribe, gift, consideration, reward, favour, any material or immaterial

benefit or other advantage, commission, fees, brokerage or inducement

to any official of the Buyer, connected directly or indirectly with the

bidding process, or to any person, organization or third party related to

the contract in exchange for any advantage in the bidding, evaluation,

contracting and implementation of the Contract.

6.2 The Bidder further undertakes that he has not given, offered or

promised to give, directly or indirectly any bribe, gift, consideration,

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reward, favour, any material or immaterial benefit or other advantage,

commission, fees, brokerage or inducement to any official of the Buyer

or otherwise in procuring the Contract or forbearing to do or having

done any act in relation to the obtaining or execution of the Contract or

any other Contract with the Government for showing or forbearing to

show favour or disfavour to any person in relation to the Contract or

any other Contract with the Government.

6.3 The Bidder will not collude with other parties interested in the

contract to impair the transparency, fairness and progress of the

bidding process, bid evaluation, contracting and implementation of the

contract.

6.4 The Bidder will not accept any advantage in exchange for any

corrupt practice, unfair means and illegal activities.

6.5 The Bidder further confirms and declares to the Buyer that the

Bidder is the original manufacturer/service provider/integrator/owner

of the property/authorized agent and has not engaged any individual

or firm or company whether Indian or foreign to intercede, facilitate or

in any way to recommend to the Buyer or any of its functionaries,

whether officially or unofficially to the award of the contract to the

Bidder, nor has any amount been paid, promised or intended to be paid

to any such individual, firm or company in respect of any such

intercession, facilitation or recommendation.

6.6 The Bidder, either while presenting the bid or during pre-contract

negotiations or before signing the contract, shall disclose any payments

he has made, is committed to or intends to make to officials of the Buyer

or their family members, agents, brokers or any other intermediaries in

connection with the contract and the details of services agreed upon for

such payments.

6.7 The Bidder shall not use improperly, for purposes of competition or

personal gain, or pass on to others, any information provided by the

Buyer as part of the business relationship, regarding plans, technical

proposals and business details, including information contained in any

electronic data carrier. The Bidder also undertakes to exercise due and

adequate care lest any such information is divulged.

6.8 The Bidder commits to refrain from giving any complaint directly or

through any other manner without supporting it with full and verifiable

facts.

6.9 The Bidder shall not instigate or cause to instigate any third person

to commit any of the actions mentioned above.

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7. Previous Transgression

7.1 The Bidder declares that no previous transgression occurred in the last

three years immediately before signing of this Integrity Pact, with any other

company in any country in respect of any corrupt practices envisaged

hereunder or with any Public Sector Enterprise in India or any Government

Department in India, that could justify bidder’s exclusion from the tender

process. 7.2 If the Bidder makes incorrect statement on this subject, Bidder can be

disqualified from the tender process or the contract, if already awarded, can

be terminated for such reason. 8. Earnest Money/Security Deposit

8.1. Every bidder, while submitting commercial bid, shall deposit an amount*

as specified in the tender document as Earnest Money/Security Deposit, with

the buyer through any of the following instruments:-

(i) Bank Draft or a Pay Order in favour of “ESIC Account No. 1 Cen-

tral”.

(ii) A confirmed guarantee by an Indian Nationalized Bank, promising

payment of the guaranteed sum to the D(M)D, ESIC, on demand

within three working days without any demur whatsoever and with-

out seeking any reasons whatsoever. The demand for payment by

the Buyer shall be treated as conclusive proof for payment.

(iii) Any other mode or through any other instrument, as stated in ten-

der document. 8.2. The Earnest Money/Security Deposit shall be valid till the complete

conclusion of contractual obligations to complete satisfaction of both the

bidder and the buyer, whichever is later. 8.3 In the case of successful bidder a clause would also be incorporated in

the Article pertaining to Performance Bond in the Purchase Contract that the

provisions of Sanctions for Violation shall be applicable for forfeiture of

Performance Bond in case of a decision by the Buyer to forfeit the same

without assigning any reason for imposing sanction for violation of this pact. 8.4 The provisions regarding Sanctions for Violation in Integrity Pact include

forfeiture of Performance Bond in case of a decision by the Buyer to forfeit the

same without assigning any reason for imposing sanction for violation of

Integrity Pact. 8.5 No interest shall be payable by the Buyer to the Bidder(s) on Earnest

Money/Security Deposit for the period of its currency.

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9. Company Code of Conduct

9.1 Bidders are also advised to have a company code of conduct (clearly

rejecting the use of bribes and other unethical behaviour) and a compliance

program for the implementation of the code of conduct throughout the

company. 10. Sanctions for Violation

10.1 Any breach of the aforesaid provisions by the Bidder or any one employed

by him or acting on his behalf (whether with or without the knowledge of the

Bidder) or the commission of any offence by the Bidder or any one employed

by him or acting on his behalf, as defined in Chapter IX of the Indian Penal

Code, 1860 or the Prevention of Corruption Act 1988 or any other act enacted

for the prevention of corruption shall entitle the Buyer to take all or any one

of the following actions, wherever required:-

(i) To immediately call off the pre-contract negotiations without as-

signing any reason or giving any compensation to the Bidder. However,

the proceedings with the other Bidder(s) would continue.

(ii) The Earnest Money/Security Deposit/Performance Bond shall

stand forfeited either fully or partially, as decided by the Buyer and the

Buyer shall not be required to assign any reason therefore.

(iii) To immediately cancel the contract, if already signed, without giv-

ing any compensation to the Bidder.

(iv) To recover all sums already paid by the Buyer, and in case of an

Indian Bidder with interest thereon at 2% higher than the prevailing

Prime Lending Rate, while in case of a Bidder from a country other than

India with interest thereon at 2% higher than the LIBOR. If any out-

standing payment is due to the Buyer from the Bidder in connection

with any other contract for any other stores, such outstanding payment

could also be utilized to recover the aforesaid sum and interest.

(v) To encash the advance bank guarantee and performance

bond/warranty bond, if furnished by the Bidder, in order to recover the

payments, already made by the Buyer, along with interest.

(vi) To cancel all or any other Contracts with the Bidder.

(vii) To debar the Bidder from entering into any bid from the Govern-

ment of India for a minimum period of five years, which may be further

extended at the discretion of the Buyer.

(viii) To recover all sums paid in violation of this Pact by Bidder(s) to

any middleman or agent or broker with a view to securing the contract.

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(ix) If the Bidder or any employee of the Bidder or any person acting

on behalf of the Bidder, either directly or indirectly, is closely related to

any of the officers of the Buyer, or alternatively, if any close relative of

an officer of the Buyer has financial interest/stake in the Bidder’s firm,

the same shall be disclosed by the Bidder at the time of filing of tender.

Any failure to disclose the interest involved shall entitle the Buyer to

rescind the contract without payment of any compensation to the Bid-

der.

The term ‘close relative’ for this purpose would mean spouse

whether residing with the Government servant or not, but not include

a spouse separated from the Government servant by a decree or order

of a competent court; son or daughter or step son or step daughter and

wholly dependent upon Government servant, but does not include a

child or step child who is no longer in any way dependent upon the

Government servant or of whose custody the Government servant has

been deprived of by or under any law; any other person related, whether

by blood or marriage, to the Government servant or to the Government

servant’s wife or husband and wholly dependent upon Government

servant.

(x) The Bidder shall not lend to or borrow any money from or enter

into any monetary dealings or transactions, directly or indirectly, with

any employee of the Buyer, and if he does so, the Buyer shall be entitled

forthwith to rescind the contract and all other contracts with the Bid-

der. The Bidder shall be liable to pay compensation for any loss or dam-

age to the Buyer resulting from such rescission and the Buyer shall be

entitled to deduct the amount so payable from the money(s) due to the

Bidder.

(xi) In cases where irrevocable Letters of Credit have been received in

respect of any contract signed by the Buyer with the Bidder, the same

shall not be opened. 10.2 The decision of the Buyer to the effect that a breach of the provisions of

this Integrity Pact has been committed by the Bidder shall be final and binding

on the Bidder, however, the Bidder can approach the monitor(s) appointed for

the purposes of this Pact. 11. Fall Clause

11.1 The Bidder undertakes that he has not supplied/is not supplying the

similar items/services at a price lower than that offered in the present bid in

respect of any other Ministry/Department of the Government of India/

institution and if it is found at any stage that the item/service was supplied

by the Bidder to any other Ministry/Department of the Government of

India/institution at a lower price, then that very price will be applicable to the

present case and the difference in the cost would be refunded by the Bidder

to the Buyer, if the contract has already been concluded.

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13. Examination of Books of Accounts

In case of any allegation of violation of any provisions of this Integrity

Pact or payment of commission, the Buyer or its agencies shall be entitled to

examine the Books of Accounts of the Bidder and the Bidder shall provide

necessary information of the relevant financial documents in English and

shall extend all possible help for the purpose of such examination. 14. Law and Place of Jurisdiction

This Pact is subject to Indian Law. The place of performance and

jurisdiction is the seat of the Buyer i.e. New Delhi or as decided by the BUYER. 15. Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any

other legal action that may follow in accordance with the provisions of the

extant law in force relating to any civil or criminal proceedings.

16. Validity

16.1 The validity of this Integrity Pact shall be from date of its signing and

extend up to 5 years or the complete execution of the contract to the

satisfaction of both the Buyer and the Bidder/Seller, whichever is later. 16.2 Should one or several provisions of this Pact turn out to be invalid, the

remainder of this Pact remains valid. In this case, the parties will strive to

come to an agreement to their original intentions. 17. Both the parties signing this integrity pact shall be abided by the provisions of this pact and will follow the guidelines of Independent External Monitors or any other monitoring committee nominated by the competent authority for the purpose at any stage. 18. The Parties hereby sign this Integrity Pact on ___/__/2017.

Director (Med)Delhi (1st part) BIDDER (2nd part) Witness Witness

1. ___________________ 1. ____________________ 2. ___________________ 2. ____________________