Chapter 5EDUCATIONAL SUPPORT SERVICES

5.1 LIBRARIES AND OTHER LEARNING RESOURCES

5.1.1 Purpose and Scope

5.1.1.1 Because adequate library and other learning resources and services are essential to teaching and learning, each institution must ensure that they are available to all faculty members and enrolled students wherever the programs or courses are located and however they are delivered.

The Troy State University Library is located on the second and third floors of Lurleen B. Wallace Hall. The Library with its print, non-print, and electronic resources serves as the primary learning resource for the students, faculty, and staff of Troy State University. Print and non-print resources are available to those users located at the Troy campus. The resources are also available in a variety of ways to students, faculty, and staff located at sites that are distant from the main campus in Troy. The Institution has recognized the necessity and importance of library resources for all of the employees and students of Troy State University.

All Troy State University students, faculty, and staff have 24-hour access to the on-line library resources through the main Library webpage and through regional webpages. Regional sites offer web links to the Troy campus Library as well as other guides and aids for students specific to the region. At some sites, agreements have been made with other appropriate libraries to provide auxiliary support for Troy State University students, or libraries have been designated from which students may obtain library cards for which Troy State University reimburses the student.

Documentation of the regional library agreements is available for review in the Self-Study Resource Room.

5.1.1.2 Each institution must develop a purpose statement for its library and other learning resource services.

The Library staff has developed a purpose statement that relates to the University’s mission of providing programs to meet the needs of constituencies, essential support services for creative activities and research, a variety of public services to enhance the well-being of the University and its community, and leadership and planning for future development (Graduate Bulletin, 2001-2003, p.7). The purpose statement is available in the Library’s Collection Development and Assessment Manual. The purpose statement follows:

1. The Library will provide a variety of Information Services.a. The Library will seek to identify and interpret information needs.

b. The Collections and Services of the Library will facilitate faculty and staff research and curriculum development.

c. The Library will assist in teaching students life-long learning skills through classroom library instruction and individual assistance with assignments, research strategy problems, and experience in using computer-based systems to access information locally and remotely.

d. The Library will provide in-house use of resources and services for members of the community.

e. The Library will provide materials and access to services for students wherever they are located.

2. The Library will provide an organized plan for Collection Development.a. The Library will select and acquire materials to support University

academic and research programs.b. The Library will provide services for organizing, accessing, retrieving,

and distributing information.c. The Library will maintain a continuous program of collection

evaluation.

3. The Library will provide a leadership role in the provision of campus information.a. The Library will provide leadership in focusing the attention of University

administrators, faculty, and students on current and changing technologies in information access and utilization and their demonstration and teaching.

b. The Library will seek regular faculty participation in selection of and access to materials and in consultation on the creation of library and information assignments.

(Source: Collection Development and Assessment Manual, Troy State University Library. Regional Library purpose statements are based on that of the main library and are available for review in the Self-Study Resource Room.)

5.1.1.3 The library and other learning resources must be evaluated regularly and systematically to ensure that they are meeting the needs of their users and are supporting the programs and purpose of the Institution.

The University Library’s services are evaluated annually through a survey of users who enter the building. The survey form is available for review at the reference desk and in the Dean’s office. Remote users may evaluate the Library with a survey form on the Library’s webpage. Additionally, the Office of Institutional Research, Planning, and Effectiveness evaluates library services annually through the undergraduate and graduate surveys which the Office conducts. The general results of the various surveys indicate that the Library is satisfying 75% of the users at the good or excellent level. Library results from the OIRPE survey are available in the Compendium of Survey Tests and Results for any given year (Compendium of Survey Tests and Results for 2000-2001). The survey results in Table 5.1.1.3 provide evidence that the Library and other learning resources are evaluated regularly and that these resources are meeting the needs of the users and supporting the programs and purpose (mission) of Troy State University. Additional survey results are available in Chapter 4.

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Table 5.1.1.3Students’ Ratings of Library/Learning Resources 2000-2001

Survey Item % Rating Good, Excellent

Graduating Student Survey (N=766)

Students’ education in using the Library 76%

Library Services 75%Library Facilities 75%Writing skills improvement services of the Writing Center

82%

Science and math skills improvement in the Natural Science Center

79%

Graduate Student Survey (N=166)

Library 78%

Quality of library holdings in students’ programs

76%

Quality of library holdings for students’ research

75%

Undergraduate Survey (N=584)

Natural Science Center 81%

Writing Center 79%

A survey of Troy State University faculty members was conducted in the spring semester of 2001. The range of ratings on the various questions of those very satisfied or satisfied was from 44% to 91% with about 10% expressing no opinion, on average. Faculty members were least satisfied with microform equipment and most satisfied with the library staff.

The “LibQual+ Survey” of the Association for Research Libraries (ARL) will be administered in the spring of 2003. The date is set by ARL and has not yet been set (as of 12-2-02). If available at the time of the April visit, the results will be provided to the SACS-COC Visiting Committee.

The Library has been evaluated in the course of several subject specific evaluations during the last six years and has passed each of those evaluations with the one by the Athletic Training and Sports Medicine (1998) group noting that the Library was excellent. The National Association of Schools of Music (2000) noted that the Library holdings of Compact Discs (CDs) were weak. The Library set aside $1,000 in the budget for 2001-2002 and 2002-2003 specifically for the purchase of music CDs recommended by the music faculty.

Library services in the regions are evaluated regularly through surveys administered in different ways in the classrooms at various sites and through student exit surveys. Faculty members are asked to assist in the evaluation of the collection of resources available for faculty and student use. Changes are made whenever possible and feasible. (Survey results are available for review in the Self-Study Resource Room.)

5.1.1.4 Learning resources and services must be adequate to support the needs of users. The size of collections and the amount of money spent on resources and services do not ensure adequacy. Of more importance are the quality, relevance, accessibility, availability and delivery of resources and services, and their actual use by students, regardless of location.

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5.1.1.5 These considerations must be taken into account in evaluating effectiveness of library and learning resource support.

The Library has a collection of nearly 300,000 bound volumes, 50,000 media items, 200,000 government documents and over one million items in microform. All Library materials are selected based on the curriculum that the Library supports at the Troy campus and at regional sites. Faculty members, librarians, and students may request the purchase of course-related material, and the materials will be acquired if possible. In addition, the Library subscribes individually and through a variety of consortium arrangements to more than 70 electronic databases, many of which provide full-text articles that cover the spectrum of curricular subjects that are taught at the University. To demonstrate the breadth of subject coverage, a list of the databases and the broad subject areas that they cover follows in Table 5.1.1.4 (Library’s Annual Statistics and NAAL Statistics).

Table 5.1.1.4DATABASES SUBSCRIBED TO BY TROY STATE UNIVERSITY

12/02/02

InfotracHealth Reference Center Nursing, BiologyExpanded Academic ASAP Social Sciences, Science,

Humanities, Current EventsGeneral Business File ASAP BusinessBooks in Print w reviews All subject areasOne File All subject areasAssociations Unlimited All subject areasComputer Database Computer Science, MISGeneral Reference Center Gold All subject areasInforme BusinessBusiness Company Resources Center BusinessLegalTrac LawMLA International Bibliography English

Encyclopedia Britannica All subject areasMerriam-Webster’s Collegiate Dictionary

All subject areas

LexisNexisAcademic Universe News, business, legalStatistical Universe All subject areasDisclosure BusinessHoover’s Company Profiles Business

ProQuest DirectCINAHL NursingABI Inform Global BusinessCJPI (Criminal Justice Periodical Index)

Criminal Justice, Education

ProQuest Nursing Journals NursingProQuest Psychology Journals PsychologyProQuest Newspapers Current Events, PoliticalResearch Library Complete All subject areas

EBSCOHostAcademic Search Elite Humanities, Social Sciences,

SciencesERIC (connects to EDRS for full text) EducationBusiness Source Elite BusinessMasterFILE Premier Most subject areas (popular

material)

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Newspaper Source Most subject areasProfessional Development Collection Education

Mas Full TEXT Ultra General interest, current eventsVocational Search VocationalHealth Source—Consumer Edition Nursing, consumers Health Source—Nursing/Academic Edition

Nursing

USP DI Volume II Nursing, consumersAlternate Health Watch Nursing, consumersFunk & Wagnalls New World Encyclopedia

All subject areas

Searchasaurus Primary EducationEthnic News Watch Social Sciences, HumanitiesEBSCO On-line Citations All subject areasPsychinfo 1887-Current Psychology

Psychology & Behavioral Sciences Collection

Psychology

Sport Discus Sports FitnessBusiness Wire News BusinessDun & Bradstreet BusinessWorld History full text History

NetLibrary (25,407 electronic titles as of 12/02/02)SIRS

SIRS Knowledge Source All subject areasSIRS Discoverer All subject areasSIRS Renaissance-Humanities

LitFinderEssay Finder All subject areasPoem Finder All subject areasStory Finder All subject areas

Facts on File—African Amer. History & Culture

All subject areas

Columbia Granger’s World of Poetry All subject areasCollegeSource On-line All subject areasGalenet

Contemporary Authors EnglishScribner Writer’s Series EnglishTwayne Author’s Series English Biography and Genealogy Master Index

All subject areas

North American Women Letters & Diaries History, LiteratureBio-one Biology, EnvironmentalMathSciNet MathematicsWiley Interscience General ScienceEmerald (business titles) BusinessStandard and Pools Net-Advantage BusinessACS Web (American Chemical Society) ChemistryAccessScience General AccuNet/Ap Multimedia Archives All subject areasGOP Access All subject areasThomas All subject areasABC-Clio

America: History & Life HistoryHistorical Abstract History

ASKERIC EducationOCLC’s First Search (selected databases are available remotely; all are available in Library via password

All subject areas

Pub Med Nursing, general

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Grateful Med Nursing, general(Source: Library’s Webpage https://Troy State Universitylib.troyst.edu)

Statistics regarding the use of the databases are examined annually to determine the usefulness of the databases for the programs offered by the University. Databases that are no longer useful are dropped, and new databases are acquired. Over the years only a few databases have been dropped, but many have been added. The statistics regarding use reflect on-campus use as well as access to the databases from remote locations. These statistics are provided monthly to the Dean of Library Services. Because the statistics report is voluminous, an Applications Support Specialist in Information Technology Management and the Dean of the Library maintain copies on disk. The Dean provides a six-month report of usage to the librarians or as needed for review. The Library Webmaster also maintains a copy of the usage statistics.

User materials are selected in a variety of ways: input from the faculty, student requests, interlibrary loan requests, and input from the subject specialist librarians on current materials in the various disciplines taught. The librarians use a variety of bibliographical aids including Choice cards, Library Journal, Publisher’s Weekly, and other sources to select materials for addition to the collection. Standard bibliographies and standard bibliographical lists of “best” materials are utilized in the evaluation of the collection and in the selection of additional resources for acquisition.

5.1.1.6 Priorities for acquiring materials and establishing services must be determined with the needs of the users in mind.

The Collection Development and Assessment Manual (to be revised in 2003) is utilized to assist in determining the priorities for acquisition of materials and the assignment of dollars for acquisition of materials each year. The Manual allows the librarians to prioritize acquisitions of materials within various subject areas. New programs or courses of study are assigned extra funds during early stages of the programs, and collection building for new programs starts before the programs begin but after the University has been approved to offer the program. In helping to determine the needs of the Library users, the librarians annually examine the interlibrary requests in their assigned subject areas to determine where collection weaknesses exist. Whenever possible, extra funds are assigned to subject areas based upon noted demand (Collection Development and Assessment Manual, Library).

The Collection Development and Assessment Manual of the Troy campus library is the basis for the collection development policy utilized by the University College Regional Librarians. Whether students are on the Troy campus or at a remote location, the students’ needs determine the materials acquired and the services established.

5.1.2 Services

5.1.2.1 Each institution must ensure that all students and faculty members have access to a broad range of learning resources to support its purpose and programs at both primary and distance learning sites.

The Troy State University Library provides students and faculty access to a wide array of learning resources that are acquired to support the purpose and scope of the University curriculum. There are resources available in the general and reference collections, media (videos, CDs, phonodiscs, kits, textbook collection and children’s books), bound journals, microfiche and microfilm, the United States government documents collection, over 70 electronic databases (most

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with full-text), and the electronic book collection. These resources support students and faculty on the main campus and those involved in distance learning whether the students are studying at remote physical sites, via the Internet, or through other delivery systems.

Students at remote sites have electronic access to the main Library collection to determine the resources available, and students may obtain resources through interlibrary loan if needed. The Regional Librarians have made arrangements for access to Library materials through a variety of agreements with local libraries. Students and faculty have access to base/post military libraries and/or libraries for nearby academic institutions (Documentation of Library resource agreements is available for review in the Self-Study Resource Room).

5.1.2.2 Basic library services must include an orientation program designed to teach new users how to access bibliographic information and other learning resources.

The University requires TSU 1101, an orientation course. A section of the course is devoted to the Library, and all students in this course attend a library orientation session. In addition library orientations are available for faculty members who wish to schedule a session for their courses. Orientations are frequently offered for courses in English, business, and education. These orientations for Troy State University 1101 and others are offered in the Library Instruction classroom located in 320 Wallace Hall. Thirty-two workstations are available for students, and one workstation for an instructor is equipped with a Communications Web (COMWEB) system that allows the instructor to project from the computer to all or some workstations. The instructor can show a video that appears on every workstation. In addition, the instructor can relinquish control and allow the students to practice what they have been taught. Students in TSU 1101 take a librarian-created test as part of the course. All library orientation sessions are taught by reference librarians.

The Library also offers point-of-use instruction and library guides. Instruction is available by telephone for distance students on a case-by-case basis. Students in distance learning courses receive library information in a variety of ways in addition to a handout. Basic help is also available on the Remote Services Help page. Live Assistance, a software program that allows distance users to converse with a librarian in an Internet chat mode, became available to all students August 1, 2002. Librarians also work with the faculty to impart the necessary research techniques and learning skills that will be useful to students throughout their lives. Booklets and videos are available to help students learn more about library services and how to access those services.

5.1.2.3 Libraries and learning resource centers must provide students with opportunities to learn how to access information in different formats so that they may continue life long learning.

5.1.2.4 Librarians must work cooperatively with faculty members and other information providers in assisting students to use resource materials effectively.

Students are shown both traditional and electronic search tools to help them learn techniques to locate, evaluate, and use information. Microfilm/microfiche readers and reader-printers are available to students who need to use the microform collections. For those who need to use the media collections, a variety of audio-visual equipment is available, including VCRs, tape and CD players, record players, overhead projectors, and opaque projectors. Ellison die machines, with a wide variety of dies, are available. Students operate photocopiers and transparency

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machines; however, because of danger from the high heat, only library employees may operate the laminating equipment.

Library personnel staff the reference and circulation desks and provide traditional reference services, including point-of-use instruction and direct instruction in the use of various electronic databases as well as the more traditional reference tools such as indexes, encyclopedias, dictionaries, directories, bibliographies, and others. Librarians work with the faculty to solicit input regarding appropriate student support in the form of learning materials or other assistance. Subject liaisons make contact with students, faculty, deans, and department chairs to determine their needs. These contacts frequently result in the acquisition of additional resource material.

5.1.2.5 Adequate hours must be maintained to ensure accessibility to users.

The Library maintains adequate hours to support the needs of its users. The Troy State University Library is open during the fall and spring semesters a follows: Monday through Thursday from 8:00 a.m. to 11:00 p.m., Fridays from 8:00 a.m. to 5:00 p.m., Saturdays from 10:00 a.m. to 5:00 p.m., and Sundays from 2:00 p.m. to 11:00 p.m. Librarians are available at the reference/circulation desk from opening until 10:00 p.m. and during all weekend hours. During the 10:00-11:00 p.m. hour, an experienced student assistant is available to provide necessary assistance. Students are able to access the Library’s webpage via the Internet at all times. An “Ask-a-Librarian” icon on the Remote Services page allows students to e-mail a question to the Library at any time. Those questions are answered at least twice a day by one of the reference librarians at the Troy campus. Students at remote sites have access to local library assistance according to the library hours in their time zone (Library hours on Library webpage). Live Assistance, a chat program, allows students to converse with a librarian several times a day. Hours may be expanded as staff availability and demand requires. The Library database and WebCat are available 24 hours, seven days a week.

5.1.2.6 Library collections must be catalogued and organized in an orderly, easily accessible arrangement following national bibliographical standards and conventions.

The collections of the Library are arranged in different classification schemes that provide easy access for students and faculty. The general collection, reference collection, bound periodicals, and media are all catalogued and classified according to the Library of Congress Classification scheme. Library of Congress Subject Headings and the Anglo-American Cataloging (AACR2) rules are followed. National standards as represented by OCLC (On-line Computer Library Center) are followed. The children’s book collection is classified according to the Dewey Decimal Classification (DDC) system because the DDC is the predominant classification system used in Alabama school libraries and because Troy State University trains teachers.

Distance students have access to either the Library of Congress Classification or the Dewey Decimal Classification scheme. In rare instances another system of classification is utilized, and local librarians provide instruction as necessary in the local system. The Library is a selective depository for U. S. Government Documents. Troy State University selects approximately 25% of the material that is available within the Government’s depository system. At the present time nearly 200,000 items are available in the documents collection, including paper and microform products. This collection is arranged according to the

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Superintendent of Documents classification system. It is included in WebCat and is housed in the Library on the second floor of Wallace Hall on the Troy campus.

5.1.2.7 Students and faculty must be provided convenient, effective access to library resources needed in their program.

5.1.2.8 Convenient, effective access to electronic bibliographic databases, whether on-site or remote, must be provided when necessary to support the academic program.

Students and faculty gain access to the Library collection through WebCat, the on-line library catalog, which contains all of the Library’s material resources. The on-line catalog, and all the electronic databases to which the Library subscribes, are accessible in the Library, on campus and from any workstation that can access the Library’s URL. The Library databases and WebCat are available 24 hours a day, seven days a week.

5.1.2.9 Libraries and other learning resource centers must have adequate physical facilities to house, service and make library collections available; modern equipment in good condition for using print and non-print materials; provision for interlibrary loan services designed to ensure timely delivery of materials; and an efficient and appropriate circulation system.

The Troy Library is located on the second and third floors of Wallace Hall on the Troy campus. It occupies approximately 50,000 square feet and will seat nearly 600 students. The building was first occupied in 1970. In the summer of 1999, the entire second floor and the work portions of the third floor were re-carpeted. Adequate workspace is available for the 10 authorized librarian positions, one professional and eight clerical employees. The major portion of the Library collection, including bound journals, is housed on the third floor. About five years of stack growth space exists on the third floor. Limited space is available to add stacks. The second floor appears much more commodious than the third floor with some wide-open vistas for student seating and study space. The reference collection has adequate growth space as does the government documents section.

Students and faculty have access to both print and non-print collections and to the equipment needed to use and access them. Photocopiers, a transparency-making copier, overhead projectors, slide projectors, a digital camera, a poster maker, laminating machines, record players, cassette players, CD players, and VCRs with video monitors are available for student use. A microfilm reader-printer, a microfiche reader-printer, and a microfilm/microfiche reader-printer are available for use. Because of the potential danger to an untrained user, staff members operate some pieces of equipment such as the laminating machines. Thirty public service computers provide access to the on-line electronic databases and the on-line library catalog as well as other Internet resources. Plug-in Ethernet connections to the campus network with access to the Internet are available for laptop computer usage.

The Library is involved in cooperative lending through Interlibrary Loan. This service is available to all students and faculty including distance learners although students outside the contiguous 48 states make different arrangements to access book materials if the needed material exceeds a chapter. Materials borrowed within the State are often received within a 48-hour period using the UPS delivery system. Materials are borrowed using the OCLC (On-line Computer Library Center) interlibrary loan system. Photocopied materials are exchanged within the membership of

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NAAL (Network of Alabama Academic Libraries) without charge. Items acquired for out-of-state students may be faxed, mailed, or e-mailed depending upon the nature of the material. Some material is acquired and e-mailed through the ARIEL system. Students and faculty may identify materials at other libraries by searching OCLC’s WorldCat, a worldwide database of library holdings, or by searching specific universities’ on-line catalogs listed on the Library website.

The Library utilizes the SIRSI library management system’s WORKFLOWS for its circulation system, acquisitions, serials, cataloging, and reports. The SIRSI system has been upgraded several times since its acquisition in FY 1995-1996. The main campus operates and maintains the equipment and software that is used at the main campus and at the Troy State University Montgomery, Troy State University Dothan, and Troy State University Phenix City sites. There are separately maintained patron databases for each campus but a shared catalog of library resources that can be searched by the campus site where the student is located or by the entire catalog database. SIRSI is a very modern, flexible system that meets the needs of Troy State University.

The Troy State University Florida/Western Region is the only University College region with a library building, a modern structure with adequate size to house, service, and make its collection available to students. Seven computers and a microform reader/printer are available for student access. Interlibrary loan is readily accessible and frequently used. Students e-mail or fax their requests, which are filled from the Florida Region Library collection or forwarded to the Troy campus Library for filling. The circulation system has recently been updated to the latest version available.

The Learning Resource Center (LRC) at the Chattahoochee Valley Community College (CVCC) the Library for Troy State University Phenix City is a modern building that allows students to access resource materials in both print and non-print formats. Interlibrary loan service is readily available for use. The CVCC LRC uses the SIRSI library management system used by Troy State University’s Main Library, and the database of library materials is maintained on Troy State University’s Library server.

5.1.3 Library Collections

5.1.3.1 Institutions must provide access to essential reference and specialized program resources for each instructional location.

5.1.3.2 Access to the library collection must be sufficient to support the educational, research and public service programs of the Institution.

The Library has approximately 300,000 volumes in the circulating and reference collections, approximately 200,000 items in the government documents depository collection, more than 50,000 items in audiovisual materials, 25,407 electronic books and subscriptions to 2,304 periodicals. These holdings represent a variety of formats such as printed books, electronic books, government documents, filmstrips, journals, videos, audiocassettes, compact discs, and records. More than 1.3 million items are available in microform, including journals, newspapers and the ERIC microfiche collection. A listing of database subscriptions as of December 2002 is provided in Sections 5.1.1.4 and 5.1.1.5.

The reference collection contains standard references in academic disciplines and includes encyclopedias, dictionaries, handbooks, almanacs, guidebooks, bibliographies, abstracts and

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indices. The bound journals in the collection exceed 29,000 (Annual Library Statistics, the Dean’s Office).

The Troy State University Library is designated as a selective depository of United States government publications. The Troy State University Library selects about 25% of the items available for selection. The collection is arranged according to the Superintendent of Documents classification scheme. Items in the collection are accessed through the on-line catalog, WebCat, or the Monthly Catalog.

A juvenile collection, a textbook collection, a test collection, and a media collection are located in Instructional Media located on the second floor of Wallace Hall. These collections are intended for the use of future teachers who are students in the College of Education. Occasionally members of the general public utilize the collection, which contains the award-winning American Library Association Newberry, Caldecott, and Corretta Scott King books. The test collection is restricted to students taking Psychological Assessment Techniques or students who have permission from an authorized instructor as noted in the arrangement with the test publishers.

Access to these resources is available on the Troy campus and is available electronically from remote sites. Thus, Troy State University provides access to each instructional location, and this access is sufficient to support the educational, research, and public service programs of Troy State University. Additional information regarding access to library resources is provided in Section 5.1.2.1.

5.1.3.3 The collections of print and non-print materials must be well organized.

Print and non-print collections are well organized for access using standard classification and cataloging systems. Materials are accessible through WebCat, the on-line library catalog. See Section 5.1.2.6 for additional information regarding cataloging and organizing library collections.

5.1.3.4 Institutions offering graduate work must provide library resources substantially beyond those required for baccalaureate programs.

In addition to the print and non-print collections already noted, a database collection that includes many full text periodicals is available on-line both in the Library and at remote locations. Although all databases are suitable for undergraduates and graduate students, some of the databases are more specifically helpful to graduate students. Because Troy State University offers several graduate degrees in business, the Library subscribes to ABI Inform Global, generally regarded as the database for both graduate and undergraduate research in business. The Library also subscribes to Ebsco’s Business Source Elite and Gale’s General Business File, thus allowing TSU students and faculty access to the three major business periodical databases. In addition, specialized databases provide further depth for graduate students, such as Emerald Library for research in human resources, organizational development and marketing, Standard and Poor’s NetAdvantage for company and investment information, and Lexis-Nexis Business for company news and financial information. In the area of Education, students have access to ERIC, which provides information for researchers at the graduate and undergraduate levels. The Professional Development Collection from Ebsco provides an excellent selection of full-text periodical articles aimed at the professional educator as well as graduate students. PsychInfo is a database available for graduate students who plan to be school counselors and for individuals going into the field of psychology. The material in PsychInfo is suitable for both graduate and undergraduate students

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with an emphasis on graduate students. A few databases specifically oriented toward the K-12 students are available to students who plan to teach at the K-12 levels. These databases provide future teachers with information regarding the types of material available to their students. A review of the more than 70 periodical databases will show a selection of databases that are appropriate for both graduate and undergraduate curricula support in all subject areas in which the University offers programs.

A large percentage of the orders in all subjects is for materials supporting undergraduate through graduate education, while other materials are ordered to support faculty and professionals. Approximately 60% of the books ordered support upper division undergraduates through the faculty and professional levels. The materials ordered are chosen first from faculty recommendations, which are given the highest priority, and then from such bibliographic selection tools as CHOICE cards (published by the American Library Association), Library Journal reviews, Publisher’s Weekly reviews, the New York Review of Books, as well as other library and subject field literature. Several of the aforementioned selection tools indicate the level of the material through such phrases as “recommended for graduate collections,” “recommended for undergraduates” and “only for the generalist”. Efforts are made by the librarians to order materials for graduate students in subject areas where graduate programs are offered. For example, a limited number of graduate degrees are offered in the sciences, so the Library collection development efforts are targeted generally towards the environmental science area that has the primary science master’s degree.

The Collection Development Committee evaluates the subject area when a new graduate degree is proposed to determine whether the Library can support such a program. If the Library cannot, then the program area is notified of what additional funds are needed to support that program. Recently the Master of Science in Conducting degree was proposed. The Humanities Librarian evaluated the Library collection using standard bibliographies and selection tools to determine what was needed. Additional titles appropriate to this graduate degree have been added during the past year to enhance the Library’s holdings, and new materials will be added as they are identified.

In recent years, the Master of Public Administration and the Master of Science in International Relations degrees were proposed. The same process was followed and additional funds were allocated to those subject areas to enhance the collections with additional materials for graduate students, which were identified from standard bibliographies and selection tools including Choice: Current Reviews for Academic Libraries. Specific funds were set aside within the existing library budget. and additional funds were requested and received in the budget process to expand the periodical collections in those subject areas. Appropriate materials will continue to be added in the future.

The librarians regularly evaluate the subject areas to which they are assigned for materials that are appropriate for both undergraduate and graduate research. They are responsible for ensuring that the materials in the Library collection support the courses and degree programs offered. The librarians regularly check standard bibliographies, core lists, and other selection tools as part of their selection and evaluation process. When a subject area, graduate or undergraduate, is determined to need additional resources, the subject specialist presents the concern to the Collection Development Committee with a request for a budget adjustment. These adjustments are made annually at the first meeting of the committee when the budget is assigned. In the course of the year, if it is determined that additional funds are needed; a contingency fund is tapped--if the

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need is justified to the satisfaction of the committee members. (Collection Development and Assessment Manual, Library)

5.1.3.5 Librarians, teaching faculty, and researchers must share in the development of collections,

5.1.3.6 and the Institution must establish policies defining their involvement.5.1.3.7 Each library or learning resource center must have a policy

governing resource material selection and elimination, and should have a procedure providing for the preservation, replacement or removal of deteriorating materials in the collection.

Library materials are requested by librarians who are subject specialists and by faculty members in their subject areas. Faculty members are reminded annually at each college’s initial faculty meeting about the process library materials. The subject specialist for that college usually, but not always, makes a brief presentation at the meeting to explain the process. Materials are acquired according to the Collection Development Policy created by the Library’s Collection Development Committee. Library subject specialists review Choice cards, various library and subject related lists, and reviews; the staff collects materials at the advanced level as defined by the Association of College and Research Libraries. Within the Collection Development Policy are guidelines regarding gifts, special items (e.g., rare and Alabamian [i.e., material by Alabama authors or about Alabama]), and a policy regarding the withdrawal or preservation of out-of-date or deteriorating materials. The Collection Development Policy is currently under revision (completion expected in 2003) and will be reviewed and approved by the Library Committee and the Provost.

5.1.4 Information Technology

5.1.4.1 The Institution must provide evidence that it is incorporating technological advances into its library and other learning resource operations.

The Troy State University Library operates its automation activity with as close to state of the art information technology as is possible. The library automation system vendor is SIRSI, a well-known and respected vendor in the library automation field. The Troy State University Library is currently running SIRSI’s Workflows version 99.4. An upgrade is being considered to bring the Troy State University Library to the most current version of the SIRSI software.

The SIRSI software runs on an IBM RISC 6000 machine purchased in September 2000. In addition to the main campus automation system, the equipment and software also support the other Troy State University campuses in Alabama.

In the Troy State University Library, 30 workstations that access the library’s WebCat, electronic databases, and the Internet are available for public use. One of those workstations is suitable for use by the visually impaired. Three stand-alone Macintosh computers have a variety of software that is primarily of use to education majors. A classroom for library instruction is equipped with 32 workstations and all library staff members have an up-to-date workstation at their desks.

Additionally, Interlibrary Loan (ILL) has an Ariel workstation, with a microform scanner attached, which allows one to use microfilm or microfiche and create either a paper copy or a digital copy that may be sent to an ILL requestor by e-mail. This machine is also used to send

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materials to distance education students, either directly or through an on-site librarian. In this manner, distance students have access to the Library’s extensive collection of microform material.

The Regional Librarians are constantly involved in the utilization of technology. They are heavily dependent upon technology. The librarians must provide instruction in the use of the Internet because that is a primary mode of delivery for information resources. In addition, the Regional Librarians are constantly using e-mail to receive and answer information questions for students and faculty.

5.1.5 Cooperative Agreements

5.1.5.1 Cooperative agreements with other libraries and agencies should be considered to enhance the resources and services available to an institution’s students and faculty members. However, these agreements must not be used by institutions to avoid responsibility for providing adequate and readily accessible library resources and services.

5.1.5.2 Cooperative agreements must be formalized and regularly evaluated.

Troy State University Library has been a member of SOLINET (the Southeastern Library Network which is the regional representative of OCLC) since 1975. The Library has cooperated with other members of SOLINET since it was formed and still participates in a variety of cooperative agreements within SOLINET including interlibrary loan, cataloging, and group purchasing of various library supplies and electronic databases. The Library has reviewed its membership in SOLINET annually and continues to find membership to be a positive benefit for the University.

The Library is a chapter member of the Network of Alabama Academic Libraries (NAAL), established in 1989 as a subgroup of the Alabama Commission on Higher Education. NAAL was formed to foster cooperation among the academic libraries in the State, specifically in providing additional resources for graduate education. While that is still a primary focus of the organization, it has grown into the provision of many cooperative programs that benefit the Library and the students of the University. Many electronic databases are purchased cooperatively through NAAL with the group’s total FTE resulting in a lower cost than the individual institution could arrange independently.

Troy State University Phenix City has a cooperative arrangement for Library Services with the Chattahoochee Valley Community College, whose library houses library materials for TSUPC. A fee is paid to CVCC for access, employment of a librarian, and purchase of materials by TSUPC and CVCC. The CVCC library runs the SIRSI library automation system from the TSU Library server located on the Troy campus. A copy of the formal arrangement is on file in the Dean’s office; the Phenix City campus maintains the original. The agreement is reviewed annually.

The Troy campus library provides the bulk of library services for the various University College regions and for distance learning students. Nevertheless, at some sites a base/post military library provides services outlined in the general Memorandum of Understanding (MOU) between that base and the region. In addition, at some sites, the region has made agreements with designated academic libraries to provide specific services. The agreements are usually letters acknowledging the other institution’s awareness that TSU students are using its library facilities and the University’s statement of responsibility for any items lost by its students. In some cases the

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agreement is that the Troy State University Region will reimburse individual students if they purchase library-use cards. All of these agreements/arrangements are reviewed and evaluated annually. The MOU between a base and the Troy State University Region must be reviewed every three years. A list of Regional Library agreements is available for review in the Self-Study Resource Room. Locations of some Troy State University Library agreements and MOU follow:

Table 5.1.5.2Locations and Library Agreements or MOU

Location Library Agreement or MOUDavis-Monthan AFB, Arizona Base Library; University of Arizona LibraryEglin AFB, Florida Base LibraryFt. Carson, Colorado Post Library; USAF Academy LibraryFt. Lewis, Washington Post Library; University of Washington LibrariesHolloman AFB, New Mexico Base Library; New Mexico State University LibraryHurlburt Field, Florida Base LibraryKeesler AFB, Mississippi Base LibraryMalmstrom AFB, Montana Base Library; Great Falls University LibraryNew Orleans, Louisiana University of New Orleans Library; Loyola University LibraryOrlando, Florida University of Central Florida LibraryTampa, Florida MacDill Base Library; University of South Florida Library, Tampa and

St. Petersburg Branches LibraryTyndall, Florida Base Library; Gulf Coast Community College-(which also supports

graduate students at Florida State Univ. campus adjacent to GCCC)Hickam, Hawaii University of Hawaii LibraryAtlantic Region Regent University Library; Christopher Newport University Library;

Langley AFB; National Naval Med. Center E. R. Stitt Library; Ft. MyerTSU Phenix City Chattahoochee Valley Community College

5.1.6 Staff

5.1.6.1 Libraries and other learning resources must be adequately staffed by professionals who hold graduate degrees in library science or in related fields such as learning resources or information technology.

5.1.6.2 In exceptional cases, outstanding professional experience and demonstrated competence may substitute for this academic preparation; however, in such cases, the Institution must justify the exceptions on an individual basis.

The Dean of the Library, who reports to the Provost, is responsible for the administration of library services. He also serves as the principal adviser and liaison to University College Regional Librarians and to Chattahoochee Valley Community College library personnel who need library advice related to Troy State University. The Dean is a member of the Dean’s Council, the Academic Council, an ex-officio member of the Graduate Council and serves on other University committees as appointed.

The University’s librarians are members of state, regional, and national library organizations and serve on state and national committees. They are also active on University committees, community and civic committees, and organizations. They regularly participate in workshops sponsored by SOLINET, NAAL, and the University.

The Troy State University Library has 10 authorized librarian positions including the Dean, but as of December 2002, four positions were vacant. Persons with American Library Association

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accredited Master’s degrees occupy all librarian positions. The Dean has a Ph.D. in Library Science. One professional support staff position has responsibility for Interlibrary Loan. A bachelor’s degree is the normal requirement for this non-research institutional position.

Troy State University Atlantic Region has a regional librarian who meets qualifications based on outstanding professional experience and demonstrated competence. The Atlantic Region provides library support for the Fort Myer, Virginia Library. The Troy State University Florida /Western Region has two librarians, and each has the Master of Library Science degree. The Troy State University Pacific Region has one librarian who holds the Master of Library Science degree. The Troy State University Southeast Region has one librarian who holds a Master of Library Science degree. The Library at the Chattahoochee Valley Community College, which serves as the Library for Troy State University Phenix City, has a Library Director who holds a Master of Library Science Degree and two additional librarians who also hold master’s degrees in library science. The Cooperative Agreement between Troy State University Phenix City and Chattahoochee Valley Community College requires that all full-time librarians have master’s degrees in library science from accredited institutions.

5.1.6.3 The number of support staff members must be adequate.

The Troy State University Library employs eight support staff, who are well trained and possess the necessary skills for positions, such as instructional media assistant, cataloging assistant, and acquisitions assistant. Job descriptions for all support positions are on file in the Library Dean’s office. Approximately 25 work-study students provide additional assistance during a regular semester with a slightly smaller number in the summer term.

The Atlantic, Pacific, and Southeast regions do not employ any library support staff, and none appear to be needed at this time. The Florida Region has three library assistants who provide sufficient help to address the needs of the students and faculty at all sites. The Chattahoochee Valley Community College Library, the library for Troy State University Phenix City, currently does not have Troy State University support staff but students are assisted by CVCC staff.

5.1.6.4 Institutional policies concerning faculty status, salary and contractual security for library personnel must be clearly defined and made known to all personnel at the time of employment.

University policies on faculty status, salary, and contractual security for professional librarians are detailed in the Troy State University Faculty Handbook, which is distributed to each librarian upon employment and is available on-line. Promotion and tenure policies for librarians, basically the same as those for teaching faculty, are detailed in the Faculty Handbook and in an in-house document entitled “Library Promotion and Tenure Procedures.” Librarians have faculty rank and tenure as noted in Table 5.1.6.4. All support personnel are governed by the Staff Handbook.

TABLE 5.1.6.4Faculty Rank and Tenure for Librarians

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Position Rank Degree TenureDean of the Library Professor M.L.S., Ph.D. NoHead of Reference Assistant Professor M.L.S. YesReference/Science VacantReference/Gov. Doc. Assistant Professor M.L.S./M.B.A. NoReference/Social Sci. Instructor M.L.S. NoReference/Computer VacantReference/Education VacantReference/Access Services VacantHead of Technical Services Instructor M.L.S. NoCataloger Instructor M.L.S. NoRegional Librarian (Florida) Associate Professor M.L.S. YesAsst. Reg. Librarian Assistant Professor M.L.S. YesRegional Librarian (Atlantic)

Librarian B.A. No

Regional Librarian (Southeast)

Librarian M.L.S. No

Regional Librarian (Pacific) Librarian M.L.S. No

All personnel policies relating to leaves of absence are designated in either the Faculty Handbook or the Staff Handbook. If a policy is not covered in the Faculty Handbook, then the policy in the Staff Handbook applies to both faculty and staff.

5.1.7 Library/Learning Resources for Distance Learning Activities

5.1.7.1 For distance learning activities, an institution must ensure the provision of and ready access to adequate library/learning resources and services to support the courses, programs and degrees offered.

5.1.7.2 The Institution must own the library/learning resources, provide access to electronic information available through existing technologies, or provide them through formal agreements.

The Troy campus Library and the Chattahoochee Valley Community College Library (CVCC) are two of the principal providers for Distance Learning activities. Both of these locations provide physical access to materials. Other sites within the State (Montgomery and Dothan) allow Troy State University students to use their resources. Because these libraries are within the Troy State University System, no written agreement is necessary. The use of the CVCC Library requires a special formalized agreement. A copy of that agreement is available in the Dean’s office and at TSUPC in the office of the academic dean.

Both libraries provide access to 70 electronic databases that are selected to support the curricular offerings of Troy State University. The Dean of the Library or his designee reviews requests for new curricular offerings through Distance Learning to ascertain whether there is adequate support for the course being offered.

Students and faculty gain access to the Library collection through WebCat, the on-line library catalog, which contains all of the Library’s material resources. The on-line catalog, and all the electronic databases to which the Library subscribes, are accessible in the Library, on campus and from any workstation that can access the Library’s URL. In addition, Distance Learning (DL) students have access to Remote Services through the Distance Learning Center (DLC) main academic website www.tsulearn.net and one of the Remote Services databases, NetLibrary, provides DL students access to eBooks.

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5.1.7.3 The Institution must assign responsibility for providing library/learning resources and services and for ensuring continued access to them at each site.

The Dean of Library Services for the Troy State University system is responsible for ensuring that electronic resources and other resources are available for all distance-learning activities. This task is accomplished with the assistance of the main library staff and the regional librarians.

The Troy campus Library makes available a wide variety of electronic databases for the use of distance students as well as the resident students. Seventy databases are currently available to distance students. The number of databases that students can access fluctuates as new databases are added for remote access. For example, the LexisNexis databases (Academic Universe and Statistical Universe) became available for distance students in late August 2001. The Troy State University main campus Library is continually evaluating databases that will provide additional support for Troy State University students wherever they may be.

The Troy campus Library provides access to WebCat, the on-line Library catalog, to all Troy State University students. This resource allows students to identify the holdings of the libraries in the Troy State University system including Troy State University Troy, Troy State University Montgomery, Troy State University Dothan, Chattahoochee Valley Community College, and University College. There is an Interlibrary Loan request form on the Library webpage that distance students may use to request materials. Photocopies or electronic copies are sent to students anywhere. Books are mailed only to students in the 48 contiguous states. Other students make arrangements through Regional Librarians, designated site librarians, or the instructor.

5.1.7.4 When formal agreements are established for the provision of library resources and services, they must ensure access to library resources pertinent to the programs offered by the Institution and include provision for services and resources which support the Institution’s specific programs—in the field of study and at the degree level offered.

In several distance locations where courses are taught to students at a physical site, there are formal agreements for the provision of onsite library services. There are agreements for library services in several locations. A list of locations and agreements or MOU can be found in Table 5.1.5.2 and in the Self-Study Resource Room. These agreements are sometimes very formal documents indicating what will and will not be provided. Other agreements are informal and exist as simply letters stating minimal amounts of information. All such agreements are kept by the regional librarians and at the specific sites served and ensure access to library resources pertinent to the programs being offered. Most agreements are reviewed annually. An agreement at any site is reviewed if a new program or course of instruction is begun.

5.2 INSTRUCTIONAL SUPPORT

5.2.1 To support its curriculum, each institution must provide a variety of facilities and instructional support services (e.g., educational equipment and specialized facilities such as laboratories, audiovisual and duplicating services, and learning skills centers) which are organized and administered so as to provide easy access for faculty and student users.

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5.2.2 They must be adequate to allow fulfillment of the institutional purpose and contribute to the effectiveness of learning.

To support its curriculum, the University provides a variety of facilities and instructional support services, including laboratories, learning skills centers, audiovisuals, and duplicating services which are organized and administered to provide easy access for faculty and student users. These services are adequate to allow fulfillment of the institutional purpose—particularly the institutional objective “to provide educational programs that enhance students’ ability to read, write, compute, speak effectively, and think critically”—and furthermore, these services contribute to the effectiveness of learning. The University has made improvements in its laboratories and facilities. These facilities have enhanced teaching and learning at the University . Brief descriptions of these facilities follow.

Instructional Support Services (ISS) is a division that provides educational support services for students, and ISS consists of the ComputerWorks laboratory, the Natural Science Center, the Writing Center, and the Orientation course Troy State University 1101. The ComputerWorks laboratory, located in 119 McCartha Hall, provides a Coordinator/Instructor, three student tutors, and four graduate assistants. A division of Instructional Support Services, the lab is open to all University students seven days per week. The hours of operation are Monday through Wednesday, 8:00 a.m. to 1:00 a.m.; Thursday, 8:00 a.m. to 12:00 p.m.; Friday, 8:00 a.m. to 7:00 p.m.; Saturday, 1:00 p.m. to 7:00 p.m.; and Sunday, 12:00 p.m. to 12:00 a.m. The lab houses a general-purpose lab (McCartha 119 A and B) containing 49 computers, a supplemental lab (McCartha 119-C) containing 23 computers, and one classroom (McCartha 119-D) for Education classes, containing 22 computers. ComputerWorks’ web address is http://spectrum.troyst.edu/~cw. This page links students to the University’s home page, the Library, faculty webpages, and Writing Center. McCartha Hall can be accessed by several entrances. One main entrance provides general access, and an entrance adjacent to the parking lot next to the Adams Administration Building is available for those individuals who require more specific access. A total of 58,908 visits by students, faculty, and staff were recorded for AY 2000-2001. Staff members provided workshops on using e-mail and the Internet. ComputerWorks is supplying a needed service to students, faculty, and staff. The steady increase in the number of visits shows that students are using the lab more to complete homework assignments, access the Internet to download information from their instructors’ and professors’ webpages, and to access their e-mail accounts. The availability of the latest software programs and up-to-date equipment, along with student assistants who are available to assist users in the lab, provides students with the tools necessary to complete projects assigned to them by faculty members who are increasingly integrating the use of technology into their curriculum. To date more than 362,400 visits have been recorded to the ComputerWorks lab. The Compendium of Survey and Test Results for 2000-2001 reports student’s satisfaction with ComputerWorks. Sixty-nine percent (69%) of undergraduate respondents for Spring Semester 2001 rated the services as excellent to good. (Compendium of Survey and Test Results 2000-2001; ComputerWorks Semester Report for Instructional Support Services on file in ISS Office, 104 Wright Hall; ComputerWorks Annual Assessment Report).

The Natural Science Center (NSC), also a unit of Instructional Support Services, located in 215 Mathematics-Science Complex (MSCX), is staffed by a Coordinator/Instructor and 10 student tutors. The lab is accessible by stairs, elevators, and a ramp. The center is open Monday through Thursday from 8:00 a.m. to 5:00 p.m., and Friday from 8:00 a.m. to 2:00 p.m. The center provides tutorial assistance to Troy State University students in the areas of mathematics, chemistry, biology, and physics. In addition to one-to-one instruction, small-groups, and practice tests, other methods of instruction include video, computer, and printed materials. The center maintains a

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website at http://www.troyst.edu/naturalsciencecenter. During the AY 2000-2001, the center recorded 28,024 contacts. The Natural Science Center Questionnaire 2000-2001, which is administered to students in the Natural Science Center, revealed that 81% of the students surveyed rated the services they received as excellent. To date more than 272,400 contacts have been recorded. The Compendium of Survey and Test Results for 2000-2001 (p. 20), reports that 81% of those respondents who had used the services of the Center rated them as good to excellent. (Natural Science Center Annual Assessment Report; Natural Science Center website at http://www.troyst.edu/naturalsciencecenter).

A Coordinator/Instructor and 10 to 12 student tutors staff the Writing Center (WC), a component of Instructional Support Services. Open Monday through Friday during various hours from 8:00 a.m. to 6:00 p.m., the Center is available to all University students, faculty, and staff. Located in 133 Wright Hall, the lab can be easily accessed from several entrances, including a back ramp entrance adjacent to the Lee Natatorium. A University program that enhances students’ abilities to read, write, compute, speak effectively, and think critically, the Writing Center offers one-to-one tutorials, computer-assisted instruction, workshops, learning modules, audio-visual instruction, English-as-a-Second Language support, handouts, study aids, graduate-level entrance examination preparation, and small-group instruction. Additionally, the Writing Center maintains a website at http://www.troyst.edu/writingcenter. During the AY 2000-2001, the Writing Center recorded 2,559 student visits. To date, more than 77,000 student contacts have been recorded. The results listed in the Writing Center’s 2000-2001 Annual Assessment Report show that 96% of the students surveyed rated the information presented in workshops as helpful. One hundred percent (100%) of the students surveyed rated the assistance of the peer tutors as helpful; 100% responded that they had learned something during the tutorial; and 100% reported that they would likely return to the Writing Center in the future. The Compendium of Survey and Test Results for 2000-2001, page 20, reports that 79% of those respondents who used the Writing Center in the Spring Semester 2001 rated the quality of the services received at the Writing Center as excellent or good. (Instructional Support Services Quarterly/Semester Reports on file in the ISS Office, 104 Wright Hall; Compendium of Survey and Test Results 1999-2000; Writing Center Annual Assessment Report; Writing Center website at http://www.troyst.edu/writingcenter)

In the Career Library, located within the Career Services suite in Adams Center 215, two Internet access computer workstations are available. The Career Library houses books, audio-visual products, and vocational assessment instruments to aid students in career/major selection and in the job search process. Career Services is accessible by stairs and elevators.

Within the College of Communication and Fine Arts are several laboratories. The School of Music Computer Lab located in Smith 106 houses 24 stations with piano keyboards and sound capability as well as standard computer stations and printers. Approximately 180 students per term are involved in lab activities on a regular basis (at least once a week). The music lab supports aural and theory skills drill and content practice for the following classes: General Musicianship (MUS 1100); Aural Skills I, II, and III (MUS 1107, 1108, and 2207); Theory I, II, III, and IV (MUS 1102, 1103, 2202, and 2203). It also serves as a classroom environment for instruction for Class Piano I and II (MUS 1105 and 1106). The lab is utilized for sequencing, notation, and sound editing applications for Arranging, (MUS 4461 and MUS 5562), Class Composition, (MUS 3365); and Music Technologies, (MUS 3305 and 6605). Additionally, the lab provides CD ROM tutorials in Music History I, II, and III, (MUS 3301, 3302, and 3303). It supports the efforts of teachers who may assign extra work in clef recognition, tuning, rhythmic and melodic dictation, and sight singing. The operating hours are from 7:30 a.m. to 5:00 p.m., Monday,

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Wednesday, and Friday, and from 8:00 a.m. to 5:00 p.m. on Tuesday and Thursday. The Music Computer Lab is fully accessible from a nearby ground-level entrance.

Also within the College of Communication and Fine Arts is the Journalism Laboratory. The School of Journalism makes available 21 Macintosh Power PC computers in its specialized lab located on the first floor of Wallace Hall. The machines run various word processing, presentation, and desktop publishing software programs which students in all journalism classes utilize. In addition to the PCs, there are dot-matrix, inkjet, and laser printers along with three digital cameras, four flatbed scanners, one negative scanner, and one CD burner for student use. There are Macintosh servers, called “lockers” that allow students to store their files and project outlines.

The Department of Art and Design provides the digital design lab located in 118 Malone Hall. This lab is accessible to all students from the side parking lot entrance into the courtyard, and there are wheelchair ramps leading into entryways from the courtyard. It is equipped with 20 MacG4 Internet-ready workstations, a variety of color printers, scanners, computer projection modules, and a drawing tablet with stylus. Software licenses for a variety of software programs from Adobe, Macromedia, Microsoft, and QuarkXPress allow for student use of these products on 20 machines. The lab is used for the instruction of digital design students as well as the basic art student. The technology is used in foundation courses, e-Drawing and Foundations of Form and Space, as well as in most other advanced courses in graphic design. Studio art, journalism, and advertising majors and minors also utilize the lab.

The Sorrell College of Business supports five computer labs, all of which are housed in Bibb Graves Hall. Labs are located on the second floor, which can be accessed by elevator or stairs. Labs have wheelchair-accessible workstations. In Bibb Graves (BG) Room 249, there is a primary teaching classroom equipped with 28 new Dell computers in August 2002. All software that supports the Sorrell College of Business curriculum is loaded on these computers. Courses IS 3343 Web Authoring and IS 3346 Principles of Data Management that require hands-on interaction in class are held in this classroom. The lab is available for student use when classes are not being held. In addition, this lab is used to support on-line testing in the IS 2200 Introduction to Computer Applications and IS 2241 Business Information Systems courses as well as in on-line Insurance Exam testing when needed. Any special need that arises is accommodated. For example, an instructor may reserve the classroom to demonstrate software or to test with the American Institute of Certified Public Accountants (AICPA) pre-test. Since this lab houses the newest computer equipment in the Sorrell College of Business, it is the most requested lab facility. The second computer lab in Bibb Graves 247 is equipped with 28 computers and is loaded with the same software as the BG 249 lab. This lab is available to students and is used to support on-line testing for IS 2200 and IS 2241 as well as the Insurance testing when needed. The third computer lab in Bibb Graves Room 248 is equipped with 28 computers and is used exclusively by the Center for Business and Economic Services to support the State of Alabama Insurance Commission’s Licensing Program. Over 4400 on-line exams have been administered since January 2, 2002. With the purchase of the new Dell computers for BG 249, a fourth lab was created in BG 244 to support IS 3348 Computer Networking and other related networking topics; to support Cisco and Microsoft Certified Systems Engineer certification seminar courses that will begin Spring 2003; and to support seminar contract courses in Microsoft Office offered to industry through the Center for Business and Economic Service. Funded by a leading accounting firm several years ago, the fifth computer lab is designated as the Accounting Lab. This lab houses 15 computers and contains the same software as the Bibb Graves 249 teaching lab. While it is designated as the Accounting lab, any student may use this facility.

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The College of Health and Human Services houses a laboratory in the Department of Kinesiology and Health Promotion. Dedicated to the teaching, research, and testing of exercise performance, the lab has several purposes: to educate undergraduate and graduate students in laboratory techniques used in Exercise Physiology, HPR 4474 and 5574, to serve the University community by offering physical fitness tests and evaluations, to perform scientific research, and to disseminate information regarding work performed in the lab through professional means such as journal publications and conference presentations. The lab is located in the Collegeview Building, and many of the instructional materials utilized within the lab are available on the lab’s website at http://spectrum.troyst.edu/~esmith/labhomepg.htm.

The Department of Athletics has a computer lab with four computers for student-athlete use. Mandatory study halls are scheduled for all student athletes, and these computers are available for their use.

The nursing and computer labs for the School of Nursing at Montgomery are located on

the first floor of the new School of Nursing Building located at 340 Montgomery Street. A connecting door separates the computer lab and nursing lab. The computer lab has 20 workstations supported by 8 computers. Nursing students access nursing computer simulations in the Rosa Parks Library, within walking distance from the nursing building. The nursing lab supports all courses offered through the graduate and undergraduate-nursing program. It houses hospital beds, over-bed tables, bedside cabinets and privacy curtains to simulate a hospital environment. In spring semester 2001, a total of 2,518 scheduled student hours were expended in the nursing lab. The School of Nursing supports a nursing lab, located in Collegeview Room 22 and a computer lab, located in Collegeview Room 48. Both labs are accessible to disabled students through the back entrance of the building which is equipped with electronic doors. The building is equipped with inside ramps in all elevated areas. Both labs support NSG 2204, 3310, 3314, 3324, 3326, 3333, 4421, and 4414 courses. The nursing lab houses pertinent materials to simulate a hospital environment, along with a TV/VCR for instructional videos. During the fall of 2001, 542 hours of use in the Nursing lab were recorded, and 385 hours of use were recorded in the computer lab. (Source: School of Nursing Semester Reports)

The College of Education maintains two computer labs: 119-D McCartha and 207 McCartha. Both are instructional labs used for classroom and technology training. (Sources: College of Education Website, Syllabi, and Technology Integration Report)

The College of Arts and Sciences has several laboratories. The Mathematics/ Computer Science Laboratory, located in 222 MSCX, is staffed by graduate teaching assistants and student workers. The laboratory is open Monday through Thursday from 8:00 a.m. to 9:00 p.m. and from 8:00 a.m. to 4 p.m. on Friday. The laboratory is used primarily by mathematics and computer science students. Math students work with mathematics software to enhance or reinforce mathematical concepts presented in lecture and the computer science students write programs using a variety of programming languages. The equipment in the lab includes twenty-eight personal computers installed in 2002, two printers for the PCs and one printer for mainframe print jobs. The mathematics software programs currently being used in the lab are MATLAB, Maple, and Geometers Sketchpad. The computers also have Borland Turbo C/C++ and Hummingbird 3270 mainframe terminal emulation. Using the emulation software, students can use the PCs to access an IBM P390 mainframe system. Two computer stations are designed to accommodate persons in wheelchairs, and the lab is accessible from the ground level by elevator. In the 2000-2001 Compendium of Survey and Test Results, surveys completed by Graduating Seniors showed that 75% of students rated the academic computer services/labs at Troy State University as good or

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excellent. In a fall of 1999 course assessment completed by 115 students in mathematics classes using the computer lab as part of their course, 83.4% rated the lab as always providing ample opportunity to develop the practical skills related to the course. In the Fall 2000 Course Assessment for Computer Science, 80% of students responded that the lab provided ample opportunity to develop the practical skills related to the course.

The Geomatics Computer Lab, located in 316 MSCX is accessible by elevator, and all computer stations are handicap accessible. The lab consists of 14 PCs, two inkjet printers, two plotters, a laser printer, and a digitizer. The software available in the lab includes Auto Cad, SMI Plot, a mapping system, Microstation, SPSS, ArcView GIS, Spatial and Network Analysts, Image Analyst, and a 3D Analyst. Currently eight Geomatics courses have a lab course taken simultaneously with the lecture course. In a fall of 1999, in a course assessment completed by seventy-one students in Geomatics courses with a computer lab component, 64% said the lab provided ample opportunity to develop the practical skills. In the 2000-2001 Compendium of Survey and Test Results, surveys completed by Graduating Seniors showed that 75% of students rated the academic computer services/labs at Troy State University as good or excellent. In support of the University’s Mission, the Mathematics/Computer Science Lab and the Geomatics Computer Lab enhance students’ abilities to compute and think critically, and they promote student competence in mathematics, computer programming, and geomatics.

The Chemistry Laboratories are located on the third floor of the Math/Science Complex and are accessible by elevator. Lab courses are taught in the laboratories to supplement and enhance the concepts presented in lecture for the General Chemistries, Analytical Chemistry, Organic Chemistries, Physical Chemistries, Advanced Inorganic Chemistry, Biochemistry, and Instrumental Analysis. Three large laboratories, three small laboratories, and two research labs for faculty research are available. The laboratories are staffed by the lab instructor for each lab class and by student assistants. The quantity and quality of equipment and supplies is adequate. Safety showers and eyewash stations are in close proximity to all labs. Fire extinguishers and safety goggles are available. The Attitude Survey of Graduating Seniors Toward Chemistry (with scores ranging from 5 to 1--with 5 the highest and 1 the lowest score) reveals the following ratings: For the spring of 2000, the average ranking for the chemistry labs--exclusive of equipment was 4.8; the laboratory equipment was ranked 2.3. For the spring of 2001, the chemistry labs—exclusive of equipment were ranked 3.5, and the laboratory equipment received a rating of 3.5. For the spring of 2002, the chemistry labs were rated 3.7, and the laboratory equipment 3.2. The laboratory equipment has improved, while students’ positive perception of the physical lab has decreased. Much effort has been put into maintaining proper working equipment and needed repairs have been made.

The Physics Laboratories are located on the first floor of MSCX. There is one general lab designed to accommodate 24 students in lab courses in General Physics, Physics with Calculus, Physical Science, and Earth Science. In addition, one advanced physics lab is designed for no more than 8 students. Supplies and equipment are adequate to support 10 different lab assignments for students in Earth Science and Physical Science lab courses. Four additional lab assignments require equipment updates. In a fall of 2000 course assessment completed by 221 students in Earth Science or Physical Science Lab courses, 93.2% of the students said the laboratory equipment was always or most often adequate and appropriate, and 93.2% reported that the lab always or most often provided ample opportunity to develop the practical skills related to the lecture course. In addition 95.5% of the students said the lab was always or most often clean, neat, and orderly. Students in advanced physics lab classes complete eight lab assignments. In a fall of 2000 course assessment completed by 38 students in physics courses,

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89.5% responded the laboratory equipment was always or most often adequate and appropriate, and 86.9% said the lab always or most often provided ample opportunity to develop the practical skills related to the lecture course. The Physics Laboratories are equipped with two sinks with eyewash equipment, and an emergency shower and eye wash sinks are just outside the lab doors. A first aid kit is on the front wall of the room. Both physics laboratories are on the first floor, and all stations in the lab are easily accessible.

Biological and Environmental Science Laboratories consist of seven teaching laboratories, five research laboratories, and four storage rooms, closets and greenhouse rooms. They are primarily located on the second floor of the Math/Science Complex and are accessible by elevator. The physical status of the new teaching laboratories is excellent, and the labs are adequately equipped. One faculty member serves as the department safety officer. A printed copy of the department laboratory safety regulations and fieldwork safety regulations is given to every student. Faculty members have attended training sessions on safety regulations and procedures. Each faculty member is responsible for at least one teaching laboratory and/or research laboratory to make sure that it is safe and clean. The labs can comfortably seat 24 students. According to the Graduating Senior Survey of 2000-2001, of 678 students who used Laboratory/Instructional Equipment, 74% reported it as excellent or good. On the Undergraduate Student Survey of 2000-2001, of 433 students who used laboratory facilities relating to the major, 67% rated them as excellent or good. (College of Education Website, syllabi, and Technology Integration Report; School of Nursing Semester Reports; NSAM [Music] Self-Study; Exercise Performance Lab Website; College of Business Magazine).

In addition to the laboratories and learning skills center, the University provides other instructional support through audiovisual and duplicating services. Creative Services, which employs ten full-time persons and thirteen student workers who work in Quick Copy, printing, publications, and photography, is open Monday through Friday from 8:00 a.m. until 5:00 p.m., allowing students, staff, and faculty ample access to the services of the facility. The September 2001 survey of University instructors showed that 92% of all University personnel found the printing, duplication, photographic, and copy services of the University to be provided in a timely manner with affordable prices.

Because instructors, staff members, and students most often come in contact with the Quick Copy Unit of Creative Services, this unit will be discussed separately. Located on the first floor of the Lurleen B. Wallace Hall and easily accessible to all, Quick Copy produces multiple copies of tests, small signs, and other assorted materials. The facility also can collate, staple, or bind the copies produced. This unit, which is staffed with a supervisor and six to eight student assistants, serves the entire University system. A Xerox DocuTech 135 High speed Duplicator produces copies at the rate of 135 copies per minute. This machine meets the quick copy duplication needs of the University. The number of copies produced by Quick Copy during the academic years 2000, 1999, and 1998 are shown in the following charts:

NUMBER OF COPIES PRODUCEDAcademic Year Copies Produced

2000-2001 7.25 Million1999-2000 7.5 Million1998-1999 7.7 Million

(Source: Quick Copy Records)

Twenty-six copiers located at convenient places on campus are under the authority and supervision of Creative Services. According to studies by Creative Services, the twenty-six copiers

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currently in use are sufficient to meet University needs. The information below shows the number of copies produced on campus by the copier machines.

NUMBER OF COPIES PRODUCED BY CAMPUS COPIER MACHINESAcademic Year Copies Produced

2000-2001 .93 Million1999-2000 1.0 Million1998-1999 1.0 Million

(Source: Quick Copy Records)

The Printing Unit of Creative Services, located on the first floor of the Lurleen B. Wallace Hall, is easily accessible. This unit processes print orders of those requiring special illustration or binding. As of spring 2001, this unit utilized computers, printers, printing presses, graphic cameras, paper cutters, paper drills, folders, binder equipment, stitchers, and a Rosback gathering machine. Although Printing, which can provide creative graphic design--one-color to four-color process printing, folding, padding, drilling, stapling, and binding, is currently meeting the needs of the University, the unit needs updated equipment. The table below shows the number of printing impressions by Printing for indicated years.

Academic Year Number of Printing Impressions2000-2001 8.6 Million1999-2000 8.8 Million1998-1999 8.7 Million

(Source: Printing Division Records [Creative Services])

The Photography Unit, like the other units in Creative Services, is located on the first floor of the Lurleen B. Wallace Hall. Two photographers staff this unit.

5.3 INFORMATION TECHNOLOGY RESOURCES AND SYSTEMS

5.3.1 Information technology sources and systems are essential components in higher education. An institution must provide evidence that it is incorporating technological advances into its operations.

The 2000-2004 Technology Strategic Plan for the Troy State University System outlines by year and by location (Troy, Phenix City, University College) what the Troy State University System Plan was in 1999 for the next five years. This document is available in the office of the Assistant Vice Chancellor for Technology. Troy State University is committed to development and incorporation of technology throughout the Institution. Among the accomplishments in 2000, was “completion of two new technology distance education classrooms on the third floor of Wallace Hall.” In 2001 Troy State University “began utilizing Trojan Web Express, thereby allowing faculty, staff, and students Internet access to many of the Administrative System functions.” Evidence that Troy State University is incorporating technological advances into its operations follows.

Three hundred seventy-one Troy State University faculty members currently have webpage accounts on the Academic Server Spectrum. Spectrum serves both full-time and part-time faculty for the Troy campus, TSUPC, TSUUC and Distance Learning.

In addition to full-time faculty members, adjuncts, and part-time faculty members teaching on the Troy campus, TSUPC, TSUUC, and Distance Learning faculty and staff are also supported by Spectrum.

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Forty-two webpages on Spectrum were created by different Troy State University committees, academic support units, and administrative offices, such as the Research Review Board, Faculty Advisory Council, Faculty Development, Office of Grants and Contracts (Office of Sponsored Programs in 2002), and the College of Education.

Many faculty members use Spectrum to make class notes, readings, assignments, and other class materials available to students. Since Spectrum features a secure-server, some faculty members use Spectrum to pass “private” information, such as grades, safely to their students.

Other faculty members use Spectrum to post information about and results from their academic research on the Web, thus allowing them to share research interests with students and the academic community.

The second most used feature on Spectrum is the Majordomo mailing list service. Fifty-three Majordomo e-mail lists are available on Spectrum. Most of these lists are used by Troy State University faculty to compile an e-mail list for classes, allowing the professor to send e-mail messages quickly and easily to every student in the class. Several of these lists are used by schools or colleges allowing members of that unit to easily send e-mail messages to everyone in that unit.

A third use of the Majordomo is to compile and send messages to specific organizations. For example, several Troy State University faculty members who are officers in professional or academic organizations have created a Majordomo e-mail list for their organizations, allowing the members of the group to send a message to Spectrum’s Majordomo address where that message is copied and sent to everyone in the group participating in the Majordomo list.

Fifteen faculty members use the WWW Board to extend class discussions beyond the classroom, allowing class discussions to be extended to the Web Board.

Five faculty members use the Chat facility on Spectrum. Another five faculty members requested and were given permission to publish Common

Gateway Interface scripts directly to Spectrum. Common Gateway Interface is a very powerful programming language used to enhance World Wide Web pages.

Jschool and Gizmo, two other servers used in the administration of Spectrum, play key security roles. Jschool is also used in an administrative Domain Name Server capacity. Jschool’s role is mostly in the background, and very Few Troy State University faculty members come in contact with that server. Gizmo is also used primarily by Troy State University network officials working with network security issues.

Prism is Troy State University’s student World Wide Web server. More than 830 students have webpage accounts on Prism, plus 28 student organizations are on this server. The Prism server was launched because some faculty members include a webpage design element in their courses, and the class publishes their pages.

Some faculty members send Prism’s administrator a list of students in the class, and the accounts are created from that list. Other faculty members require students to go to the Prism new account page and request new accounts separately. In summary, Troy State University faculty members are incorporating technology advances on Spectrum, and they are also using Prism to accomplish their teaching goals.

The Troy State University-Troy campus offers a state-of-the-art network infrastructure. The network is a Cisco-powered one gigabit backbone core with 10/100 megabit building access and a shared 10 megabit connection to the desktop

The network offers 4,651 access connections scattered among 32 buildings. Each on-campus resident student has direct LAN access to a separate, student network. Dial-up Internet access is available to off-campus students.

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The University has 15 megabit of dedicated Internet access with the ability to burst to 45 megabit.

Students have access to free, university-maintained e-mail addresses. The Student Information System, powered by Datatel, has a web interface which allows

students, faculty and staff on-demand access to student data, including class registration and academic record review.

Through a global Virtual Private Network (VPN), university representatives are able to access the Datatel system efficiently and securely.

McAfee anti-virus products are site-licensed for all faculty, staff, and students. A student-maintained website, Troy State Universityfindit.troyst.edu offers the University

community electronic presentation of numerous event calendars, student-led forums and a variety of student-centric activities. The site is wholly maintained by students through the Student Government Association office.

The Troy campus houses an electronic debit card system. The debit card system allows students to purchase goods on and off campus without the burden of carrying cash. The card also doubles as the student identification card. The system is built upon the CBORD student card system.

The Library offers remote access to the University’s electronic database subscriptions. Students can access the databases and library cataloging system from any Internet-enabled computer, anytime.

Video-conferencing technologies are available through the department of Radio and Television.

Students can access course information through a variety of electronic course management products. Among the products are BlackBoard and U-Compass.

The Troy campus maintains a central helpdesk. The helpdesk tracks problems related to information technology.

A document imaging solution is provided to Accounting and Records. The imaging system facilitates the central storage of electronic copies of many paper documents.

The Datatel Student Information System is the central Enterprise Resource Planning product for Troy State University. The system is accessible globally through a virtual private network. Best-of-breed hardware from IBM powers the Datatel software.

The Information Technology Management department maintains a technical web server, http://tsutech.troyst.edu. The site offers security information, software download, helpdesk access, service requests and anti-virus notices.

Beginning January 2003, a new e-mail system will be available to the University community. The system is a Lightweight Directory Access Protocol-enabled application. New list management tools and a robust web interface will complement the system.

The BlackBoard server, hosted by BlackBoard, Inc., supports over 2600 courses used by Distance Learning and traditional faculty members for their courses.

Troy State University at Phenix City maintains a state-of-the-art network, supported by capital investments in infrastructure to support many of the University’s administrative and educational operations. The campus local area network consists of a gigabit fiber backbone with 100 megabits to each workstation within a completely switched environment. Wide area network connectivity to the Main Campus is provided via microwave transmission. All faculty and staff members have personal computers and printers to use for e-mail, Internet access, and other administrative activities. Continuously connected Internet access is provided by Trojan Media Services from the Main Campus via the wide area network. Portable teleconferencing equipment has been purchased to allow participation in off-campus meetings. A web based help desk has been implemented to better track requests for computer assistance as well as other areas. Students

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have access to graduate and undergraduate catalogs, may view class schedules and register for classes via the University’s webpage. The student information system, Datatel, is accessible to all staff and a number of faculty members. Steps are being taken to provide access for all faculty members. Faculty used on-line rosters, course schedules, advisee information and grading for the Fall 2001 Semester. Students will have access to web registration, grade-access, course schedules, and transcripts via Datatel’s web.

The Distance Learning Center of Troy State University provides technology support by way of faculty training in the use of educational technology, and On-line/Web-based Training for undergraduate and graduate faculty. Specialized and knowledgeable staff at the Distance Learning Center use the following DL training methods:

1. Faculty members are trained to deliver courses through the on-line methodologies for on-line courses on individualized one-on-one basis. On-line course design and instructional technology training is available to faculty members on request through face-to-face meetings, by phone, e-mail correspondence, and through Computer Based Training (CD-ROM).

2. BlackBoard Courseware training is delivered a minimum of five times a year and includes: a) the basic training (Introduction to BlackBoard for on-line Faculty), and b) the advanced training (Train the Trainer). BlackBoard Courseware training is organized into two components: classroom and computer lab. The classroom (lecture) component is two hours. The computer lab component is a minimum of 1.5 hours. The computer lab component varies in length based on number of training participants and the involvement of the class in discussion of questions and issues.

Additionally, the Distance Learning Center provides On-line/Web-enhanced and Live Interactive (Videoconferencing) training for high school and academic faculty involved in the SEAL Technology Network. Staff members at the Distance Learning Center use the following Distance Learning (DL) training modes:

1. Web-based-On-line Component. Modular training has been developed to cover a period of 21 hours delivered over three weeks in hands-on classes and seminars. Included in the modular training course are learning objectives, examples, activities, tools, resources, and assignments related to each step in class and on the course site. Training occurs twice during the fall and spring semesters and once during the summer term. The curriculum is designed to teach faculty how to develop course webpages using the BlackBoard Software by following the seven-step development process outlined below:

Plan technology-enhanced learning strategies specific to course objectives Comply with intellectual property laws and University Web policies Design the presentation and interactive elements of course webpages Produce multimedia elements for course webpages using a scanner and

PhotoShop Write course webpages with hypertext markup language (HTML) and a Web

editor Interact with students via computer-mediated communication tools Evaluate technology-enhanced learning strategies to see if they helped

students meet course objectives

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2. Live-Interactive/Videoconferencing. Training has been developed to cover a period of 20 hours to be delivered over two weeks in hands-on classes and seminars. Training occurs twice during the fall and spring semesters and once during the summer term. The curriculum is supported to incorporate a variety of activities in order to motivate peer learning, support and collaboration by having faculty work together both in and out of class. (Videoconferencing manual available in the Center for Distance Learning.)

5.3.2 Information Technology resources must support the planning function and the educational program component of the Institution at appropriate levels. These resources include computer hardware and software, databases, communications networks, and a trained technical and user services staff.

Troy State University uses the Enterprise Resource Planning (ERP) product Datatel. The Datatel system is housed at the Troy campus. Globally, all of the University community has access to the Datatel system. Users are able to access Datatel through direct dial-up, Virtual Private Network (VPN), web and serial interfaces. Datatel is a comprehensive student information system offering traditional ERP functionalities such as human resource management, payroll, and asset/inventory tracking. The Information Technology Management (ITM) department at Troy maintains the system components of Datatel, and the Information Technology Services (ITS) department manages all programming and end-user support of Datatel.

The Technology Plan for The Troy State University System 2000-2004 shows in detail, by campus location by year, Troy State University’s current technology plans. For example, this planning document shows that Troy State University replaced as scheduled a radio tower at Pine Level, Alabama, which helped ensure reliable distance education courses for students. (For details see documents in Director of Radio and TV Department’s office.)

On the Troy State University Troy campus, there are some 17 computer laboratories with more than 400 computer stations available for students’ use. One classroom comprised of 22 computers and a computer lab with 20 computer stations serve the School of Nursing in Montgomery. A complete listing of the computer labs is found in the Section 5.2.1.

The College of Communications and Fine Arts has three computer labs (Music Computer Lab [24], Journalism Lab [21], and Digital Design Lab [20]) with a total of 65 computer stations.

The Sorrell College of Business has five computer labs (Room 248, Insurance Licensing Exam Lab [28], Accounting Lab [15], Instructional Lab, Room 249 [28], Networking Lab, Room 2447 [30], and Testing Lab, Room 247 [28]) with a total of 129 computer stations.

The College of Health and Human Services has two computer labs (Troy Nursing Computer Lab [20], and Montgomery Nursing Computer Lab [20]) with a total of 40 computer stations.

The College of Education has two computer labs (General-purpose Lab (49) and Supplemental Lab [23]) with a total of 72 computer stations and a computer classroom comprised of 22 computers.

The College of Arts and Sciences has two computer labs (Mathematics/Computer Science Laboratory [28] and the Geomatics Computer Lab [14]) with a total of 42 computer stations.

The Department of Athletics has one computer lab with 4 computers.

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Instructional Support Services includes three labs (Computer Works [94], the Natural Science Center [6], and the Writing Center [10]) with a total of 110 computers.

The Management Information Services department on the Phenix City campus supports information technology across the campus. The student information system, Datatel, is supported locally by the Director of Technology and by support personnel at the Troy campus. Datatel allows campus administrators and individual departments to have access to comprehensive information about students, course enrollments, course information, registration activities, and student enrollment activities. All departments have access to Datatel and can run reports concerning enrollments, class rosters, and unofficial student transcripts. Beginning the fall of 2001, class rosters were obtained via Datatel’s web interface, Web Advisor. Faculty can also view information concerning their advisees’ grade point average, hours enrolled, and hours earned using Web Advisor. A significant investment in hardware and software has been made by the University to support the information needs of the administrators, faculty, staff and students to include 91 lab computers, 68 faculty and staff computers, and one dedicated server. Four laptop computers with portable data projectors are available for classroom use. Three computer labs are equipped with permanent computer/data projector equipment. All buildings and offices at the Phenix City campus are currently wired for network connectivity. The Management Information Services department consists of two professional employees and two part-time lab assistants. The Director of Technology holds faculty status and has a Master of Science degree in Computer Information Science. The Network Administrator holds an Associate in Applied Science in Electronics and has completed the Microsoft Certified Systems Engineer (MCSE) training series as well as the CISCO Networking Academy. The following tables (5.3.2A, 5.3.2B, and 5.3.2C) list the education and training for technical and user’s services staff at the Troy campus.

Table 5.3.2AInformation Technology Services Department

Name Title Education Training/CertificationHolly Lowery Coordinator, User

Support and TrainingMBA, BS Business Datatel Colleague

TrainingTeresa Hussey AR Programmer BS Finance Datatel/ARJohn Bess Senior

Programmer/AnalystBS Computer ScienceMBA

Datatel TrainingProgrammer for South Trust BankCIS Instructor

Beth Holley Computer Systems Analyst

BS Computer ScienceMBA

Datatel Training

Connie Tisdale Asst. System Director, ITS

BS Mathematics, Biology

Datatel Training

Vickie Miles Director, ITS BS Liberal ArtsMS Foundations of Educ./Education Technology

Datatel Training

Camille Thompson BBA, MSCE Microsoft Certified

Table 5.3.2BInformation Technology Management

Name Title Education Training/CertificationW. Greg Price Director B.A., Graduate Work Note 1

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Sam Shelley Senior System Analyst B.S., Graduate Work Note 2Mary John Fleming Assistant Director B.S. Note 3Steve McQueen NT Administrator B.S. Note 4Eric Bair Application Support

SpecialistB.S. Note 5

Matt Mercer Senior Network Analyst Undergraduate Work Note 6John Lester Web Administrator B.S. Note 7Skip Busby Application Support

SpecialistUndergraduate Work Note 8

Jason Terry Network Technician B.S. Note 9Angel Johnson Application Support

AnalystB.S., Graduate Work Note 10

Tommy Horn Assistant Director B.S. Note 11Vacant Network AnalystDebra Grant Computer Manager High School Note 12Edna Railey Secretary High School Note 13

Table 5.3.2CInformation Technology Management

NOTES

1. Extensive RS/6000/AIX training, AIXpert, ADSM training, Windows NT, Windows 2000, Unix System V, SQL, Object-Oriented Programming, Sysback 6000, Macola SQL, Crystal reports, Mirapoint SMTP/POP3, Cisco Security, IBM Perimeter Firewall, Korn shell scripting, Datatel training, Java, McAfee, Microsoft Office Products Training, Applicable College-Level Coursework, Netscape DevEdge Developer, iPlanet/SunOne

2. SIRSI administrative training, SIRSI WebCat training, Extensive PERL training, Datatel training courses, PC troubleshooting, Microsoft Policy Manipulation, Mirapoint SMTP/POP3, McAfee, Microsoft Office Products Training, Applicable College-Level Coursework

3. Extensive Datatel training, AIX System Administration, Applicable College-Level Coursework4. Microsoft Windows NT training, MetaFile Document Imaging/Cold Extract Training, McAfee,

Microsoft Office Products Training, Applicable College-Level Coursework, Wireless TelZone5. Mirapoint SMTP/POP3 training, McAfee6. AIX training, Cisco training, VTEL training, 3com training, Dell technical training7. Network TCP/IP, Dell technical training, Applicable College-Level Coursework, Java8. Sirsi administrative training9. Applicable College-Level Coursework10. Applicable College-Level Coursework11. Applicable College-Level Coursework12. Various HR seminars13. Various HR seminars

5.3.3 Although the diversity of educational programs and goals will be a major determining factor in the selection of information technology resources by an institution, there must be reasonable infusion of Information Technology into the curricula so that students exit with the fundamental knowledge and basic ability to use these resources in everyday life and in future occupations.

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In addition to the examples of infusion of Technology into the curricula in section 5.3.1 and 5.3.2, Troy State University students are required to take IS 2200, Introduction to Computer Applications. All assignments, quizzes, and exams are browser-based using the Internet. Exams are given in the testing laboratory. Sorrell College of Business students are also required to take IS 2241, Business Information Systems.

To support the Broadcast Journalism students, the Department of Radio and Television

provides, through paid and volunteer student positions, opportunities for students to get practical hands-on experience using electronic broadcast technology equipment in editing and in producing videos and live newscasts.

The following courses have added the use of computers as a major component of the course syllabi.

COLLEGE OF COMMUNICATION AND FINE ARTS

Hall School of JournalismJRN 1100 (2) Technologies in Journalism.JRN 4440 (3) Advanced Technologies in Journalism

School of MusicMUS 1107 (1) Aural Skills IMUS 1108 (1) Aural Skills IIMUS 2207 (1) Aural Skills IIIMUS 3305 (3) Music TechnologiesMUS 1102 (3) Music Theory IMUS 1103 (3) Music Theory IIMUS 2202 (3) Music Theory IIIMUS 3384 (3) Band TechniquesMUS 4481 (3) Methods and Materials for the Secondary Music Teacher

Department of Art and Design (The following courses are taught in the computer lab to all graphic design majors. ART1145 and ART1150 are also taken by all art and art education majors.) ART 2201 (3) e-DrawingART 1145 (3) Foundation of Form and SpaceART 1150 (3) Foundation of Time and SpaceART 2224 (3) Principles of Digital DesignART 3310 (3) Time/SoundART 3324 (3) Paper/ScreenART 4424 (3) Design StudioART 3328 (3) Intermediate PhotographyART 4428 (3) Advanced PhotographyART 4481 (2) Methods and Materials for the Art Teacher

COLLEGE OF ART AND SCIENCES

MTH 4422 (3) Numerical AnalysisCS 2248 (3) COBOLCS 3342 (3) Advanced COBOL

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CS 3343 (3) Programming LanguagesCS 3345 (3) Functional Characteristics of a Digital ComputerCS 3346 (3) Information ProcessingCS 3358 (3) Advanced C ProgrammingCS 4440 (3) Database ProcessingCS 4445 (3) Data communicationsCS 4448 (3) Control ProgramsGEM 1100 (1) AutoCADGEM L100 (2) AutoCAD LabGEM 2220 (3) Basics of Cartography and SurveyingGEM L220 (1) Basics of Cartography and Surveying LabGEM L366 (1) Photogrammetry and Remote Sensing LabGEM L370 (1) Geodesy and Geodetics LabGEM L390 (1) Introduction to GIS LabGEM 3391 (3) Applications of Geographic Information SystemsGEM L391 (1) Applications of GIS LabGEM L406 (1) Urban Geographic LabGEM L409 (1) Hydrology Lab

Criminal Justice and Social SciencesSOC 3356 (3) Sociology of Aging

COLLEGE OF EDUCATION

EDU 3305 (2) Microcomputers in Education (required for Education majors.)SED 4481(3) Methods and Materials

Secondary Education Majors:Biology, History, Physics, French, Health Education, Comprehensive Social Sciences, Comprehensive General Science, Chemistry, Latin, Mathematics, Spanish, Comprehensive Mathematics, English/Language Arts

Preschool-12 Majors:Art Education, Musical Education (Instrumental), Physical Education,Music Education (Vocal Choral)

COLLEGE OF HEALTH AND HUMAN SERVICES

School of NursingIn the following courses the computer is a major component:NSG 2204 (2) NutritionNSG 2211 (3) Basic NutritionNSG 1160 (1) Introduction to Technology in Nursing EducationNSG 2220 (3) Health Science Informatics

In the following courses the students use the computers to take quizzes in the computer lab.NSG 3313 (4) Nursing Concepts INSG 3323 (2) Maternal-Infant Health NursingNSG 3325 (3) Nursing Concepts II

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NSG 4413 (3) Nursing Concepts III

SORRELL COLLEGE OF BUSINESS

ACT 2291 Accounting Principles IACT 2292 Accounting Principles IIIS 2241 Business Information SystemsIS 3343 Programming LanguagesIS 3345 Introduction to MISIS 3346 Database ManagementIS 3348 NetworkingQM 2241 Business Statistics

The use of information technology resources is a part of the required orientation to Troy State Phenix City course that all undergraduate students must take. In each graduate degree program, the curriculum includes sections on information technology resources. The respective research methods courses required by students in the three graduate programs offered cover electronic resources, the Internet, and conducting literature searches using on-line databases. Students continue to develop and use current information technology resources throughout many of their courses in most educational programs. Computer lab assistants and Learning Resource Center personnel assist students, faculty, and staff who need access to electronic communication and national and global information resources. It is important to note that most Troy State Phenix City students work full or part time and have utilized information technology in their employment.

5.3.4 Institutions must provide the means by which students may acquire basic competencies in the use of computers and related information technology resources. A reliable data network should be available so that students, faculty and staff may become accustomed to electronic communication and familiar with accessing national and global information resources.

Sections 5.3.1, 5.3.2, and 5.3.3 above provide examples of means by which students may acquire computer and technology competencies. In addition, the Troy State University Campus Network is available and provides a state of the art network utilizing a 155MB ATM backbone, with fiber connectivity to all administrative and academic buildings, all standard dormitories, and approximately half of all other facilities. All facilities use 10MB shared hubs. Administrative service is provided by the campus network and a serial network on campus, while academics utilize the campus network only. Both administrative and academic divisions have Internet service through the campus network, utilizing a 9MB connection to the Internet.

Each term the Department of Telecommunications hires students who learn to install, maintain, and help troubleshoot the Troy State University technological backbone. For example, in the summer and fall of 2001, students helped to install 85,000 feet of category five wire in Alumni Hall and Dill Hall so that students in these residence halls would have Internet, e-mail and Administrative Systems via the campus backbone rather than by dial-up service. Students also work in support of Administrative Systems as part-time computer operators and as network technicians in support of the hardware, software, and campus computer connectivity for faculty, staff, and students.

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Troy State University at Phenix City provides a variety of services that enable students, faculty, and staff to acquire basic competencies associated with computers and related information technology resources. The methods of acquiring basic computer and technology competencies include academic courses which students take for credit and which faculty and staff can take tuition-free; training sessions on computer and information topics; computer lab assistants who can assist students using computers; and the Learning Resource Center, which provides one-on-one assistance to students, faculty and staff in how to use electronic resource materials available in-house and through the network links to sources maintained outside the Learning Center. Computer labs are located in each building, and the campus is totally wired with a network backbone for data transmission.

At the Distance Learning Center, all courses are offered through the BlackBoard Courseware Management System. Faculty and students must have basic technology competencies in computer literacy, Microsoft Office, and e-mail. All faculty members are trained in the necessary education technology for successful delivery in on-line methodology; all students are encouraged to use the Readiness for Education at a Distance Indicator, and a self-assessment for readiness.

5.3.5 There must be provisions for on-going training of faculty and staff members so that they may make skillful use of appropriate application software. These requirements apply to all programs wherever located or delivered.

Since the early 1990s when Troy State University at all locations transitioned to Datatel Administrative Software from a legacy system, various ongoing staff training and some limited training for faculty have occurred in various ways: some at Datatel facilities, some on Troy State University facilities worldwide, some taught by Datatel trainers, some by consultants, and some by Troy State University trainers. Specific topics, dates, and individuals trained may be provided by the Datatel Project Director.

In addition, faculty training in BlackBoard has been provided by the Distance Learning Center on an ongoing basis. Also, the Information Technology Services and Information Technology Management staff members provide one-to-one assistance and training with personal computers when new software is installed, when the access to Datatel is moved to VPN, and when any other personal computer needs arise.

On July 20, 1999, the Vice Chancellor outlined to faculty a three-step computer skills verification and training program. The program entailed an on-line assessment, certification or training, and then the request of a new Personal Computer (PC). The memo outlining the program is available in the office of the Vice President for Information Technology (IT).

The Office of Information Technology Management (ITM) received IT training through an agreement with IBM and e-networks during 2000-2002. The service consisted of satellite-delivered IT courses. Staff members video taped the sessions and participated in on-line labs and exercises. The content covered networking, systems management and software development. IBM cancelled the program in June 2002. Prior to 2000, ITM staff members attended IBM instructor-led training in Atlanta, Georgia, under the IBM education card program.

Phenix City basic computer classes can be taken by faculty/staff without charge. Staff workshops are provided for continuing updates on the use of the student information system,

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Datatel. The MIS staff provides assistance on an individual basis. Learning Resource Center staff is available for assistance in using the Internet, on-line databases, and hardware usage.

In addition, faculty training in BlackBoard has been provided by the Distance Learning Center on an ongoing basis. The Distance Learning Center of Troy State University coordinates and supplies BlackBoard and Videoconferencing training for faculty and staff throughout the Troy State University System. The Distance Learning Center provides on-line/web-based training by specialized and knowledgeable staff at the Distance Learning Center for undergraduate and graduate faculty teaching on-line and web-enhanced courses. Additionally, the Distance Learning Center provides on-line/web-enhanced and live-interactive (videoconferencing) training by specialized and knowledgeable staff at the Distance Learning Center for high school and academic faculty involved in the SEAL (Southeast Alabama) Technology Network.

5.3.6 Policies for the allocation and use of Information Technology resources must be clearly stated and consistent with an institution’s purpose and goals.

A copy of the Troy State University Policy for the Allocation and Use of Information and Technology is available in the 2001-2002 Oracle (p. 76), which each student receives, and in the office of the Vice President for Student Affairs. Additionally, all technology usage and standards statements are readily available on-line at https://tsutech.troyst.edu. The Technology Plan for The Troy State University System 2000-2004 is the Troy State University System strategic plan outlining the Major Technology Activities expected to be accomplished during this five-year period, and is available in the Self-Study Resource Room.

To ensure that academic and administration needs are adequately addressed in the Distance Learning Center, the Distance Learning Committee, made up of representatives across the system, meets quarterly to review and discuss changes in technology, new distance learning methodologies, and future anticipated changes.

5.3.7 These policies must be evaluated regularly to ensure that academic and administration needs are adequately addressed.

The Ad Hoc Technology Committee on the Troy campus is designated as the committee tasked with making certain that academic needs for technology of students at Troy State University are met. The Ad Hoc Technology Committee meets annually. The purpose of the committee is to manage the distribution of technology fee funds to the Troy campus for the upcoming academic year. Priority of fund allocation is determined by a general consensus of the committee members through an evaluation of fund solicitations submitted by various University personnel. Currently, the Committee allocates $100,000 to repay debt for the installation of the campus network infrastructure. Secondly, $100,000 is designated for the ongoing upgrade of existing computer labs. Finally, the committee evaluates solicitations for funds and prioritizes the requests based on student need. This Committee has ensured that academic and administration needs are adequately addressed. In addition, the technological areas of Information Technology Management, Information Technology Services, Telecommunications, and the Distance Learning Center annually evaluate all facets of their areas through the University’s Institutional Effectiveness efforts including the Six Points of Institutional Effectiveness, the Annual Assessment Report (AAR), the Statement of Achievements that evaluates the previous Annual Plan, and the Annual Plan.

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5.3.8 Appropriate security measures must be installed and monitored to protect the confidentiality and integrity of academic systems, administrative systems, and institutional networks. There should be a clearly defined program for maintaining and replacing equipment and software so that they remain consistent with current technology.

Troy State University regards the security and integrity of administrative data as the foremost challenge and task of the Information Technology Management (ITM) department. ITM maintains a wide-array of security measures, including: perimeter firewalls, intrusion detection systems, enterprise anti-virus protection, virtual private networks, secure Local Area Networks (LANS), Secure Socket Layer--SSL-enabled web servers, Secure Shell--SSH-enabled terminal communications, daily log audits, monitored physical security systems, domain account lockout, annual internal security assessments and mandatory password change procedures for administrative systems. Additionally, ITM attends quarterly briefings held by the State of Alabama security assessment team. Adequate firewalls and password systems are in place to ensure confidentiality and security throughout the Troy State University System.

Administrative System data is backed up nightly, with one copy being kept in the computer room in Bibb Graves Hall and one copy being kept off-site in a fire-proof safe in Wallace Hall. The daily copies are kept for four weeks (28 days). Also the Wednesday daily tape is sent to Troy State University in Montgomery to a fire-proof safe. This rotation occurs on a five-week cycle. In addition, a fifty-two week rotation of the Saturday daily tapes is maintained in the off-site, fire-proof safe in Wallace Hall.

Network administrative systems, web servers, e-mail, and document imaging are backed up nightly. Duplicate copies are maintained off-site in a fire-proof safe. Daily copies are held for 14 days.

To keep the system current with the demands of faculty, staff, and students, an agreement with Datatel provides enhancements to the Administrative System. Additional products not classified as enhancements are purchased annually as needed. Licensing agreements with IBM, Microsoft, and Sun provide operating system and security updates, thereby keeping these systems current. Agreements exist with IBM, Dell, and Graybar (3Com) for hardware maintenance. The MIS budget allows for annual hardware purchases according to projected requirements. The Systematic Acquisition and Replacement of Equipment Plan for Technology outlines by functional area and by equipment type, as much as possible, the life cycle of equipment and the Troy State University Plan for acquisition and replacement. In addition, the Ad Hoc Technology Committee addresses maintenance and equipment replacement needs in academic areas to keep technology consistent and current on the Troy campus.

The Academic Server Spectrum files are backed up on Bogey (Spectrum’s mirror server) every night. In case Spectrum fails, the Bogey server can go on-line and answer all Spectrum calls. Users of the system cannot tell that they are currently using the backup machine because the transition from the primary server (Spectrum) to the mirror (Bogey) is seamless.

All Troy State University Phenix City (TSUPC) electronic student information is stored within the Datatel system housed at the Troy Campus. Access is limited by logins into the system. Each login is customized to control what each user is able to access. Routine backups are made to protect data. A firewall is in place to prevent unauthorized access to the system. Each user on the

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Phenix City campus has a login that allows access to the network and network resources. Each user is allocated a folder on the server for data backup. Backups of user data on the server are routinely made. On the Local Area Network, the Phenix City campus uses login scripts that check the date of a user’s virus signature files. New versions of the data file are placed on the login server and are pushed to the users upon logging into the system.

At Troy State University Phenix City, representatives from all areas bring forward requests for equipment and software expenditures to the TSUPC Technology Committee. The committee reviews and sends forward approved requests to the administration.

The Technology Plan for the Troy State University System 2000-2004 (December 1999) is available in the Self-Study Resource Room. This document provides additional information regarding information technology resources and systems.

For Distance Learning (DL) courses, all ongoing BlackBoard courses, On-line/Web-Enhanced, are maintained on the BlackBoard Server in Washington, D.C., through an All Service Provided (ASP) contractual agreement. The BlackBoard Server provides firewall, antivirus, and redundancy backup systems for security.

5.4 STUDENT DEVELOPMENT SERVICES

5.4.1 Scope and Accountability

All Student Development functions are administered by the Office of Student Affairs at Troy State University. The following areas are a part of the Division of Student Affairs: the Vice President for Student Affairs, who has the primary oversight responsibility for all Student Affairs functions; Judicial Affairs, which handles student behavior/discipline and student grievances; Counseling and Student Development, which includes academic counseling, career counseling, personal counseling; Adaptive Needs and Health Services; Student Services, which administers the student center and facilities, student activities, and intramurals; Housing and Residence Life; Student Involvement and Leadership, which is responsible for the Student Government Association and all student groups on campus; Auxiliary Services, which manages many of the auxiliary operations such as the post office, bookstore and golf course; University Police; Enrollment Management; and Financial Aid, which administers the financial aid program for the entire system.

5.4.1.1 To ensure effectiveness, the institution must develop goals for the student services program consistent with student needs and with the purpose of the institution.

Goals for all student service functions are developed on an annual basis through the University’s institutional effectiveness cycle that includes the Six Points of Institutional Effectiveness, Annual Assessment Reports, and Annual Plans. Through the Vice President for Student Affairs’ office, an overarching purpose statement, objectives, and goals that are consistent with the University’s mission are developed for the division. Additionally, each individual area within the division develops and publishes a purpose statement, objectives, and goals that are integrated into the Vice President’s plan of action. These are compiled into one notebook and are available in the Office of the Vice President for Student Affairs. Planning goals are developed after a review of

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the various assessment instruments that each department within the division uses. The Student Affairs Division has established the following goals for Academic Year (AY) 2002-2003:

1. Provide e-mail addresses for all students2. Improve International/ Student Affairs office coordination3. More active marketing for recruitment4. Enhance student recreational outlets (new recreational facility)5. Begin improvements on Dill and Clements residence halls6. Initiate new meal concepts for off campus students7. Complete System Financial Aid Office revision with recommendations for change8. Ensure staff receives technology training9. Provide Thursday night alternatives for students10. Install CBORD system upgrades in order to enhance Trojan Card use11. Begin efforts to improve first-year retention

5.4.1.2 Appropriate student development services must be provided for distance learning programs as well as on-campus programs.

Distance Learning students are given student development services comparable to those traditional students receive dependent upon the site location and the population served. The distance education program has dedicated student service representatives, advisors, and other staffs to ensure these students have assistance with admissions, financial aid, academic advising, and delivery of course materials. Distance Learning (DL) students also have access to placement and counseling services via web links to the Troy campus on-line services that can and do include live interaction. In an effort to further strengthen ties between the Troy campus and the Distance Learning sites, the Student Services Coordinators for Distance Learning and University College have become members of the Troy campus Student Affairs Council, a group made up of the Student Affairs Directors who meet monthly to discuss various issues that affect students and to develop plans to deal with the variety of issues that arise. Since the Distance Learning Coordinators have joined the council, a dialogue has begun to address some of the issues that affect both Troy and Distance Learning students in the area of Student Services. Because of the facilities at some Distance Learning sites, no services are provided for Housing and Residence Life, Student Involvement, and other activities that primarily serve the traditional-aged college student on the Troy campus.

5.4.1.3 The institution must clearly designate an administrative unit responsible for planning and implementing student development services.

The Vice President for Student Affairs is the Chief Student Development Officer for the University. The Vice President and directors from various areas within the division comprise the Student Affairs Council. While each director is responsible for the administrative and other functions in his/her area, the Council provides a sounding board for programs and ideas that will be implemented in the different areas. Additionally, the Council serves as a communication tool to keep all directors and departments within the division abreast of division and University happenings. An organizational chart for the division is available in the student handbook, The

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Oracle and in the Vice President’s office. Additionally, each site location has a person that is responsible for the overall coordination of student services.

5.4.1.4 Appropriate policies and procedures for student development programs and services must be established.

Policies and procedures for Student Development areas are found in the student handbook, The Oracle, and in the Troy State University Bulletins, in addition to the policy and procedure publications that are developed by each individual office. Policies include but are not limited to student behavior, student organizations, administrative and academic policies, grievance policies, etc. Policy changes are driven by student assessment and input through a variety of ways. The Student Government Association serves as a voice for the student population in dealing with issues that affect the student body. From this input, policy development and changes are brought forward for consideration. Additionally, a Student Affairs Committee considers policy changes within the University and develops recommendations to the Vice President.

5.4.1.5 These services must be staffed by individuals who have academic preparation and experience consistent with their assignments.

5.4.1.6 Exceptional cases must be justified by the institution on an individual basis.

The Division of Student Affairs employs qualified and experienced personnel in all professional level positions at the University. Employees have the academic preparation and/or level of experience to serve the University and its students. In exceptional cases, outstanding professional experience and demonstrated competence may substitute for academic preparation. Job descriptions and resumes for each position are available for review in the Office of Student Affairs. The staff members within the division strive to provide quality services to students, one student at a time. The division seeks to keep existing staff members abreast of changes within the world of student services through in-service training provided locally and at a variety of regional and national conferences and workshops. A table listing the professional staff in each area follows:

Table 5.4.1.5Staff Roster for the Division of Student Affairs - 2002

Office Employees Degree Years of ExperienceStudent Affairs John Schmidt, Vice President B.S.; M.A. 3 ½ years

Student AffairsHerbert Reeves, Asst. to Vice President/Director of Housing B.S. 18 ½ years

Student Services Shea Phillips, Director B.S. 10 yearsStudent Services Bill Gauspohl, Associate Director B.S.; M.A. 17 yearsStudent Services Jason Howell, Assistant Director B.S. 6 yearsStudent Services Derrick Brewster, Coordinator B.S. 2 yearsStudent Services Chris Barber, Technical Manager B.S. 2 yearsEnrollment Buddy Starling, Dean B.S.; M.B.A. 14 ½ yearsEnrollment Brenda Campbell, Director B.S.; M.S. 11 ½ yearsEnrollment Richelle Jefcoat, Director B.S.; M.S. 5 yearsEnrollment Heather Dykema, Counselor B.S. 2 yearsEnrollment Tyler Peterson, Counselor B.S. 1 ½ yearsEnrollment Jill Tucker, Counselor B.S. 1 ½ yearsEnrollment Beth Fannin, Counselor B.S. 3 monthsAuxiliary Services Tully Burnett, Director B.S. 2 yearsAuxiliary Services Eddie Jennings, Dir. Univ. Store B.S. 9 yearsFinancial Aid Carol Supri, Director B.S.; M.A. 11 years

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Office Employees Degree Years of ExperienceFinancial Aid Angela Johnson, Asst. Director B.S.; M.A. J.D. 6 yearsFinancial Aid Jamie Taylor, Assistant Director B.S. 2 ½ yearsFinancial Aid Sharon Harris, Counselor B.S. 1 yearHousing Sara Jo Burks, Coordinator B.S. 14 yearsHousing Toray Hicks, Coordinator B.S. 2 yearsHousing Charlesetta Townsend, Coord. B.S. 6 monthsUpward Bound Mary Griffin, Director B.S.; M.S. 21 yearsUpward Bound Deidre Hill, Counselor B.S.; M.S. 4 yearsUpward Bound Bridget Anderson, Specialist A.S.; B.S. 10 yearsUniversity Police Rod Anderson, Chief B.S. 8 yearsStudent Involvement & Leadership

Barbara Patterson, Director B.S.; M.A. 16 years

Dining Services Ron Steelman, Director B.S./B.A. 3 monthsStudent Development/Counseling

Susan Pierce, Director B.S.; M.S. 20 years

Student Dev./Coun. Debbie Sellers, Adaptive Needs Dir.

B.A.; M.S. 17 years

Student Dev./Coun. Teresa Rodgers, Assistant Director

B.S.; M.S. 16 years

Student Dev./Coun. Jo DeVane, Career Services Coordinator

B.S.; M.Ed. 4 years

Student Dev./Coun. Jay Skipworth, Career Counselor B.S.; M.A. 1 yearStudent Dev./Coun. Becky Norsworthy, Health Center

Dir.B.S. Nursing 23 years

Student Dev./Coun. Beth Long, Nurse Practitioner B.S.; M.S.; CRNP

7 years

Student Dev./Coun. Dimple Gilbert, Registered Nurse A.S.; B.S. 10 yearsStudent Dev./Coun. Fran Scheel, SAVE Project

Coordinator/University CounselorB.A.; M.S. 5 years

Only adequately prepared individuals are employed to provide student service functions at the Distance Learning sites.

5.4.1.7 Student development services and programs must be evaluated regularly.

Student services areas are evaluated regularly through the use of student surveys, focus groups, annual reports, and a variety of University-wide surveys. Each area is responsible for conducting annual assessments of its operation to ensure that needs of students are being met and to develop plans and goals for the upcoming year. The results of these assessment instruments are incorporated into each area’s Six Points of Institutional Effectiveness, Annual Assessment Report, and Annual Plans. Results of the Graduating Student Survey, administered by the Office of Institutional Research, Planning and Effectiveness, are utilized to develop program improvements. Each area expects at least a 75% good/excellent approval rating. Results of the Graduating Student Survey are included under the specific section for each area. For Student Affairs, the results are as follows:

Student Affairs (General)1999-2000 2000-2001 2001-2002

Excellent 21% 21% 25%Good 53% 55% 52%Total 74% 76% 77%

Vice President for Student Affairs Office

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1999-2000 2000-2001 2001-2002Excellent 23% 25% 26%Good 56% 52% 55%Total 79% 77% 81%

5.4.2 Resources

5.4.2.1 Human, physical, financial and equipment resources for student development services must be adequate to support the goals of the institution.

Troy State University has invested a significant amount of resources in the student development area over the last 10 years. Approximately $15 million has been spent on the physical plant to improve student service areas. This includes among other things major residence hall and dining renovations, addition of a new fitness center for student use, and installation of fiber optic cable in the residence halls to improve network access. The Division of Student Affairs has an annual operating budget of approximately $7.5 million to support the mission of the division.

Staff members have various opportunities to participate in staff development at local, regional, and national levels. Various speakers, workshops, and teleconferences—ranging from crisis management to sexual harassment issues--are brought to the campus for faculty, staff, and student participation. Staff members are also afforded the opportunity to participate in regional and national workshops through organizations in their respective areas. Below is a complete list of various memberships held by the Student Development Staff.

Student Development Professional Development OpportunitiesNational Association of Student Personnel Administrators (State and National)

Southern Association of College Student Affairs Administrators

Alabama Association of Student Financial Aid Administrators

Southern Association of Student Financial Aid Administrators

Veteran Affairs State Association Southeastern Housing Officers AssociationAssoc. of Coll. and Univ. Housing Officers International

Association of Fraternity Advisors

Southeastern Interfraternity Conference Southeastern Panhellenic ConferenceSouthern College Health Association Alabama Association of College and EmployersSoutheast Regional Orientation Workshop Alabama Psychological Association

National Intramural and Recreational Sports Association

5.4.3 Programs and Services

5.4.3.1 Counseling and Career Development

Counseling and career development services are readily available to all students on campus. Through reorganization, all counseling and wellness functions have been brought together under one Director of Counseling and Student Development. Within this area, there are two full-time counselors for academic counseling, orientation, and retention; two full-time counselors in the area of Career Services and Development, and one full-time counselor who assist Adaptive Needs students. Additionally, as part of the Sexual Assault and Violence Education

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(SAVE) Program, personal counseling is available to all students on a need basis by one full-time and two part-time counselors. The SAVE Project also employs and utilizes student peer educators to provide programming to various groups on campus. The University relies on partnerships with outside agencies in making referrals once a situation is beyond the realm of University Counseling Services.

The student to counselor ratio on campus is approximately 639 to one. Of the seven counselors listed above, one full-time and one part-time counselor are licensed or certified. Below are survey results as they pertain to personal counseling services provided by the University.

Personal Counseling1999-2000 2000-2001 2001-2002

Excellent 23% 25% 26%Good 55% 50% 49%Total 78% 75% 75%

Career Services provides a variety of services and resources including career and job search counseling to students, up-to-date career library resources to students, job candidate registration services for students and alumni, recruitment visits by prospective employers, establishment and maintenance of relationships with prospective student employers, and speaker service on topics relating to career planning. Services are also provided to DL students through the use of publications and website links. Career Services is evaluated in two areas through the Graduating Student Survey. The results of this survey are as follows:

Career Planning Services1999-2000 2000-2001 2001-2002

Excellent 24% 21% 21%Good 54% 55% 55%Total 78% 76% 76%

Placement Services1999-2000 2000-2001 2001-2002

Excellent 20% 21% 21%Good 56% 55% 56%Total 76% 76% 77%

Participants in Counseling and Career Development ServicesService Number Served

Adaptive Needs 1995 Contacts; 143 Students in ProgramSAVE Project/Personal Counseling 868 Counseling Visits

Counseling Services (Counseling, registration, advisement, etc.) 4337 Total VisitsCareer Services 798 Total Visits

IMPACT (Orientation) 1160 Total Participants

5.4.3.2 Student Government, Student Activities, and Publications

5.4.3.2.1 The institution must develop a statement of the student’s role and participation in institutional decision-making.

Student representation in institutional decision-making plays an important role at Troy State University. The student handbook, The Oracle, contains a policy statement on the student’s

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role and participation in institutional decision making which states “The administration of Troy State University recognizes that the students should and do participate in institutional decision making”. Through a very active Student Government Association, the students’ voices are heard. Additionally, many students have active roles on University decision-making committees and committees responsible for planning and implementing University wide activities. These include the Student Affairs Judicial Committee, the University Activities Council and all standing committees of the University. Student appointments to these committees are made by the SGA President from among the Troy student body. The SGA President also represents the student body by serving as a non-voting member of the University Board of Trustees. Many of the changes that have occurred at Troy State University over the last several years have been a direct result of student input into decision-making processes. These include the smoke-free campus, the new parking and traffic regulations, the student honor code, the creation of the food court and fitness center, many of the residence hall renovations and upgrades and other changes. There are presently 39 SGA senators representing all areas of the campus to include residence halls, Greeks, commuters and students at large.

While Student Government Associations do not exist at the Distance Learning sites, student comments, concerns and issues are carefully reviewed and attended to by the leadership at the various sites.

Approval ratings for the Student Government Association on the Troy State University-Troy campus are as follows:

Student Government1999-2000 2000-2001 2001-2002

Excellent 21% 23% 22%Good 56% 52% 57%Total 77% 75% 79%

5.4.3.2.2 The institution must have an activities program appropriate to its purpose and encompassing student interests.

Student involvement is of key importance at Troy State University. Over one-hundred different organizations and activities are available for student participation. These include honor societies, departmental and professional groups, leadership and service organizations, political organizations, publication and performing groups, religious organizations, Greek organizations, and traditional events and activities. Students are encouraged to get involved early at Troy State University. Student organizations are an integral part of the total educational program at Troy State University. All are intended to broaden education, encourage fellowship, extend leadership opportunities and provide fulfillment of special interests. A complete listing of organizations and contact information is contained in the 2001-2002 Oracle (pp. 29-37).

Most Distance Learning sites do not have active student organizations simply because the population served is primarily a non-traditional, working adult population. However, there are active alumni associations supported at remote sites.

Approval ratings for student involvement and leadership opportunities on the Troy State University-Troy campus are as follows.

Student Involvement and Leadership

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1999-2000 2000-2001 2001-2002Excellent 21% 21% 23%Good 55% 56% 57%Total 76% 77% 80%

5.4.3.2.3 The institution must develop policies and procedures governing the supervisory role of the institution over student activities.

The Office of Student Involvement and Leadership oversees all student organizations to ensure that they remain viable groups, that they are fulfilling their purpose and mission, and that their goals are consistent with those of the University. Communication is a key factor in coordinating all group activities. Through the use of e-mail accounts, all groups may be contacted and kept abreast of happenings or changes with campus activities.

Policies and procedures governing organizations and student activities are contained in The Oracle and in individual constitutions of organizations. These policies include registration of new organizations, maintaining recognition, suspension policies and daily operation policies for an organization. All groups are required to have a University-approved advisor in order to be recognized on campus. Groups wishing to host activities and/or events must register these activities through the Office of Student Involvement and Leadership. Registration of the event also acknowledges the group’s intent to comply with all University policies and regulations regarding events and activities. All event registration forms require the approval of advisors prior to the event’s occurring. Many of these advisors come from the faculty and staff and provide guidance to the group as well as continuity through changing membership. Organizations are provided with a Handbook for Student Organizations on an annual basis. Additionally, each organizational leader must attend a mandatory workshop with the Office of Student Involvement and Leadership to review policies and procedures.

In addition to the University policies and procedures, many organizations are guided by their own local constitutions and by-laws as well as by those set by their national organizations. The University works with groups and national offices to ensure compliance with all policies, be they local or national.

Because the student population at the Distance Learning sites is primarily working adults, student activities are limited. Thus, only minimal supervision of student activities is required.

5.4.3.2.4 When student publications or other media exist, the institution must provide a clearly written statement of the institution’s responsibilities regarding them.

The three official student publications of Troy State University are the student newspaper, the Tropolitan; the student yearbook, The Palladium; and the student web portal, tsufindit.troyst.edu. All three of these publications are supervised by an advisor, and fall under the review of the University Student Publications Board. The University Student Publications Board was first chartered in 1980. This board has jurisdiction over all student publications and any others which the Chancellor may place under the board. A copy of the charter for the University Student Publications Board is available in the Office of the Vice President for Student Affairs Office. The Board is responsible for setting policies for student publications, promoting high standards of journalism, ensuring freedom from censorship, and selecting the student editors and business

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managers of the publications. The Board consists of six faculty/staff members, five students and two media professionals as voting members. The editors and business managers are non-voting members. In addition to the publications, the University also operates a television and radio station on the campus. The television station is operated under the auspices of the Department of Radio and Television as a learning laboratory for journalism majors. The radio station is licensed to the Troy State University System and is operated under the guidance of the Board of Trustees and the policies and regulations of the Federal Communications System, Federal Aviation Administration, and the Corporation for Public Broadcasting.

The Distance Learning sites have no local student publications. The only campus that has student publications or media is Troy. Campus publications and media are rated through the Graduating Student Survey. Below are the approval ratings for on-campus publications and media.

Campus Media1999-2000 2000-2001 2001-2002

Excellent 23% 26% 26%Good 53% 49% 53%Total 76% 75% 79%

5.4.3.3 Student Behavior

5.4.3.3.1 The institution must publish a statement of student rights and responsibilities and make it available to the campus community.

Student rights and responsibilities are outlined in the student handbook--the Oracle, Undergraduate Bulletin, and Graduate Bulletin. All students enrolling in Troy State University assume an obligation to conduct themselves at all times as responsible members of the campus community and in accordance with standards of common decency and decorum, with recognition and respect for the personal and property rights of others and the educational mission of the university. Grievance procedures for students are outlined on page 64 of the 2002-2003 Oracle. Additionally, the University has a published Honor Code for all students to follow. These publications are given to all faculty, staff and students at the beginning of each academic year. Additional publications also outline rights and responsibilities of students as they relate to residence halls, traffic, and safety. These are distributed to the campus community on annually.

5.4.3.3.2 The jurisdiction of judicial bodies (administrative, faculty and student), the disciplinary responsibilities of institutional officials, and all disciplinary procedures must be clearly defined and broadly distributed.

The Oracle outlines the judicial procedures and jurisdictions of all judiciary bodies comprised of faculty, staff, and students. These bodies make a concerted effort to ensure that each person appearing before them receives a fair and reasonable hearing where the fundamental elements of due process are followed. All judicial committees have representation from the faculty, staff, and students. The majority of the judicial cases are handled through the Student Affairs Judicial Committee, a subcommittee of the Student Affairs Committee. This board is made up of faculty, staff and students and hears all cases referred by the Assistant to the Vice President for Student Affairs or the Vice President. This committee is charged with the responsibility for all matters pertaining to students which are organizational, disciplinary or procedural. The committee

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may delegate some matters to other individuals or bodies for adjudication. These include administrative hearings, academic matters and organizational matters.

The Oracle and the Campus Safety Annual Report are distributed annually to all faculty, staff and students through meetings and direct mail. Additionally, these publications are available to any prospective student or family member desiring a copy. The Office of Student Affairs posts its Annual Campus Safety Report to the U.S. Department of Education website annually. The Student Affairs Office reviews student rights and responsibilities on an annual basis and all publications are updated annually to reflect any changes.

Disciplinary responsibilities of institutional officials and disciplinary procedures are defined in the Oracle, the Graduate and Undergraduate Bulletins, and the Faculty Handbook, and all publications are broadly distributed.

5.4.3.4 Residence Halls

5.4.3.4.1 If an institution has residence halls, it must develop policies and procedures governing them

5.4.3.4.2 and must take reasonable precautions to provide a healthful, safe and secure living environment for the residents.

Troy State University operates residence halls on the Troy campus as an integral part of the educational programs and academic support services of the University. Policies and procedures for the residence halls are outlined in the Residence Life pamphlet, the Guide to Residence Life Administration, The Oracle, and the Bulletins. These policies address resident behavior, fire safety and personal safety, operational procedures and the daily administration of the residence halls. Each hall is staffed with a Residence Director and several Resident Assistants, depending on the number of residents in a particular hall. Residence hall staff are charged with the responsibilities of maintaining an environment that is conducive to academic attainment through the enforcement of the policies and procedures, providing residence life programming, peer counseling, and simply promoting a sense of unity and community within the hall.

Troy State University has approximately 1612 bed spaces on campus in traditional residence halls, suites and apartments. For the last several years, the residence halls have been over 90% occupied, with a ten-year high this past fall of 96%.

Through the assistance of the University Physical Plant and the University Police Department, the residence hall staff strives to maintain a healthful, safe and secure environment for all residents. Safety and security programs are presented on a semester basis to update all residents of concerns and to share with them helpful hints for maintaining a safe environment. All residence halls are equipped with card access, and 24-hour security is maintained on most halls. Regular patrols by the University Police Department are made in and around the halls to ensure a safe and secure environment. Additionally, full-time staff are in the buildings on a regular basis inspecting all areas of the halls. Any deficiencies are reported to the appropriate department (i.e. Physical Plant) for immediate resolution. A strong relationship exists between the Housing and Residence Life Office to address problems that occur in the residence halls. The Physical Plant is committed to addressing any life safety or emergency issue within the same day. The University has provided renovations and repairs to residence halls over the last several years. While all halls have undergone some improvements, three of the halls have received complete renovations and have been converted into suite living quarters. While much has been done to improve the quality of

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life in the residence halls, the Housing and Residence Life Office has noted two residence halls that are in need of complete renovations, Clements Hall and Dill Hall. Clements Hall is planned as the next major residence hall renovation for the University. Dill Hall is being worked on in phases as apartments become vacant. Presently, only 13 of 50 apartments have been renovated.

The Housing and Residence Life Staff consists of three full-time professional staff members, one support staff person, two Graduate Assistants, 40 Resident Assistants, and 25 other student workers (desk assistants and maintenance assistants). All staff members participate in annual training to ensure that they are up-to-date on residence hall policies and procedures, in addition to a variety of University procedures. The staff receives specialized training in the area of medical emergencies, peer counseling, identifying problem students, team building, and unity. Both on-campus and off-campus resources provide this training. The Troy campus is the only site in the system that maintains residence halls.

Approval ratings for residence hall facilities have not met the expected seventy-five percent ratings; however, an increased approval rating has been experienced over the last several years.

Housing Facilities1999-2000 2000-2001 2001-2002

Excellent 14% 17% 18%Good 41% 42% 43%Total 55% 59% 61%

Some dissatisfaction with student residence halls reflects the condition of Clements Hall, which needs complete renovation, and Dill Hall, which is currently being renovated. Moreover, some residence halls still have communal bath arrangements. Coincidentally, although student satisfaction may be below the target of 75%, occupancy is at an all-time high of 96%.

5.4.3.4.3 The learning environment in the residence halls must support the educational mission of the institution.

The residence hall program strives to complement the academic mission of the University outside the classroom. Through residence hall programming, the staff encourages each student to develop his/her unique potential and to become a productive member of society. While programming is offered to students, attendance and participation in the activities has been limited. To better coordinate and implement programming and learning in the residence halls, Troy State University has hired a Coordinator of Residential Education and Programming. The staff member is tasked with ensuring a learning environment is maintained in the halls through programs, activities and guest speakers. The Coordinator works directly with the student staff to incorporate programming and activities into the daily operations of the residence halls.

Living and learning has taken a new approach in the Troy State University residence halls effective Fall Semester 2002 with the creation of learning communities for freshman residents. The goal was to have 240 (120 females and 120 males) participate in this program during the first term. The learning communities enrolled 206 residents during the first semester. This was strictly voluntary on the part of incoming students. Brochures and applications were mailed to all incoming freshmen students who had applied for on-campus living. The goals of the learning communities are as follows:

Fostering a smooth transition from home/high school to the University community.

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Assisting students in developing relationships with peers. Providing programming strategies and opportunities that will enhance education

and social activities for students. Assisting students in developing necessary academic skills designed to help them

graduate.

Each hall or unit has both residence hall staff and Academic Mentors assigned to work with the residents. The Academic Mentors are members of the Troy State University faculty. These mentors are responsible for working with and monitoring the student’s academic progress on an individual basis as well as providing assistance in obtaining tutorial assistance when needed. Each mentor works with approximately 25 students. Students sign a contract once enrolled in the program. Failure to maintain the requirements of the contract will result in removal from the program.

The expected outcomes of the program for each student are as follows:

Each participant has and maintains a 2.25 grade point average during the first year of college.

Each participant is actively involved with at least one campus wide organization is some fashion.

Each participant will remain free of any disciplinary action or proceedings. The number of students retained at the University will increase with particular

emphasis placed on the students in this program.

Initial assessments are showing the program to be successful. However, the program is in the first semester of operation, and no significant data will be available until the end of the first semester.

The Troy campus is the only site in the system that maintains residence halls; therefore this statement is not applicable to the other locations.

Approval ratings for residence hall education and programs have not met the expected seventy-five percent; however, there has been an increase in approval ratings as a result of the learning communities and the emphasis on programming.

Residence Life Services/Programming1999-2000 2000-2001 2001-2002

Excellent 18% 19% 19%Good 53% 54% 55%Total 71% 73% 74%

5.4.3.5 Student Financial Aid

While the Student Financial Aid Office meets the criteria as defined below, there have been issues with the speed of processing and student satisfaction with the operation of the office. Assessment instruments have shown a pattern of declining student satisfaction with Financial Aid over the last three years. Approval ratings of good to excellent are as follows.

Financial Aid1999-2000 2000-2001 2001-2002

Excellent 21% 19% 22%Good 44% 40% 34%

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Total 65% 59% 56%

This issue has been cited as a suggestion for improvement. The Vice President for Student Affairs will have a final plan for improvement developed by January 2003 with implementation to follow shortly. The goals of the plan for improvement will be to expedite the speed of processing and to increase student satisfaction overall with Financial Aid services.

Creation of a System Financial Aid operation is the Chancellor’s number three strategic planning goal. Troy State University recognizes the need for improvement in this area. Under the Vice President for Student Affairs, work is now being completed to submit a planning document which makes recommended personnel, training, technology, and procedural changes to enhance this operation and improve student satisfaction.

5.4.3.5.1 There must be provision for institution-wide coordination of all financial aid awards.

The Student Financial Aid Office located on the Troy campus coordinates all financial aid for the Troy State University system. The office is staffed with a Director of Financial Aid, two Assistant Directors, two Counselors, three support staff, and student clerical assistance. Each site has representatives who work with students as needed to respond to concerns students have about their aid. The Troy campus coordinates and conducts training with all site representatives to ensure that personnel are communicating consistent information to all students in the system regardless of the site location. To better serve students with financial aid questions, the University has established a toll-free number for Financial Aid that directs calls to the central office on the Troy campus.

The exceptions to system-wide coordination within financial aid are few. All site locations process VA benefits for students at their locations. Additionally, Montgomery and Dothan process loans for their students on site. While this process created certain challenges for the Financial Aid Office, many of these challenges were resolved with the implementation of a single database effective spring 2000. Prior to this change, Troy, Montgomery and Dothan were operating on three separate databases.

During AY 2001-2002, the Financial Aid office made 20,643 awards totaling $75,676,864.00 through various award sources. To date, for the 2002-2003 year, the office has made 14,777 awards totaling $59,414,446.00. Funds for financial assistance come through Pell Grants, Stafford and Perkins Loans, Supplemental Educational Opportunity Grants, Federal Workstudy, State Student Incentive Grants, Veteran’s benefits, and other financial assistance.

5.4.3.5.2 All funds for financial aid programs must be audited in compliance with all federal and state requirements.

The State of Alabama Board of Examiners conducts an annual audit. While the audit is conducted in compliance with state and federal regulations, the timeliness of the audits is in question. The last audit completed is the FY 1999-2000 audit. Discussions are being held as to the feasibility and the cost of having the audit completed by an outside independent firm to insure receipt of audits in a timely manner.

5.4.3.5.3 An institution participating in Title IV programs must comply with the regulations in the student loan programs as

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established under Title IV of the 1992 Higher Education Amendments. Excessive default rates in the student loan program may be cause for conducting a special evaluation.

Troy State University receives Title IV funds in various programs. The Student Financial Aid Office is in full compliance with the regulations regarding student loan programs. The default rate for Troy State University during the last two years has been at 4.2%. This has been well below the state default rate of 6.9% and the national rate of 5.9%.

5.4.3.6 Health Services

5.4.3.6.1 An institution must provide access to an effective program of health services and education consistent with its purpose and reflecting the needs of its constituents.

The purpose of the Mary E. Rich Health Center is to provide limited health care to students in order to promote healthy lifestyles, promote optimal wellness, and to prepare students to be well-informed decision-makers. Educational programming on specific healthcare topics is also provided to students. The staff of the Health Center consists of two full-time nurses, one Family Nurse Practitioner, a part-time physician, and student clerical staff. All students may utilize the Student Health Center. As students use the Health Center, they pay for services based on industry standards. The Health Center, in cooperation with other on-and off-campus agencies, provides a variety of programs and activities on health related topics for students, faculty, and staff. During AY 2001-2002, the Health Center saw 3,964 patients.

Distance Learning sites do not operate health services at their individual sites; however, relationships exist between the site leadership and local health officials to provide emergency care when needed.

Health Services are evaluated annually through the Graduating Student Survey. For the past three years, the operation has consistently maintained a 73% good/excellent approval rating.

5.4.3.1 Intramural Athletics

Intramural sports programs contribute to the personal development of students and should be related to the total program of the institution. These programs should be directed and supervised by qualified personnel and should be appropriately funded.

The Intramural Sports Program at Troy State University provides a variety of recreational and extra-curricular activities and programs, which enhance the development of a sportsmanlike attitude. These activities also promote a sense of community and belonging very much like the organizations on campus. The Coordinator of Student Services, along with several student support staff members, supervises the intramural program. Through the publication of an intramural sports guide and postings on websites, all students are encouraged to participate in intramural sports.

Intramural Sports Available to Students

7 on 7 Flag Football 4 on 4 Flag Football

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Flag Football Overtime Challenge

5 on 5 Basketball 3 on 3 Basketball Basketball Shoot-

out Softball Soccer Tennis Swimming Track and Field Golf Kickball Volleyball Water Sports 3 Sport Challenge

The Troy campus is the only site in the system that sponsors Intramural Athletics; therefore, this statement is not applicable to the other locations.

Intramural Athletics are evaluated on the facilities that are available to students and the programs and services provided. Below are the assessment results for these two areas.

Recreational and Intramural Facilities1999-2000 2000-2001 2001-2002

Excellent 23% 27% 20%Good 55% 51% 58%Total 78% 78% 78%

Recreational and Intramural Programs and Services1999-2000 2000-2001 2001-2002

Excellent 28% 30% 26%Good 55% 51% 55%Total 83% 81% 81%

5.5 INTERCOLLEGIATE ATHLETICS

5.5.1 Purpose

5.5.1.1 The Intercollegiate athletics program must operate in strict adherence to a written statement of goals and objectives which have been developed by the administration, in consultation with the athletic director, with appropriate input from the faculty, and which has been given official institutional approval.

The Athletics Department operates in accordance with both the NCAA and Troy State University guidelines to ensure that the focus of the department remains the education of students. NCAA reports are on file in the offices of the Director of Athletics, the Athletics Compliance Officer, the Faculty Athletics Representative to the NCAA, and the Chancellor.

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The Athletics Department also operates in adherence to the Troy State University Intercollegiate Athletics Mission Statement. This Mission Statement was the product of input from several groups. Initially, the Athletics Department hired an outside consultant to help develop a strategic plan. The Strategic Planning Committee was comprised of members representing athletics, the Vice Chancellor for Administration, the Faculty Athletics Representative, and two vice presidents of the University. The Strategic Planning Committee sent a draft of the statement to the University’s Athletics Advisory Committee. This standing committee of the University consists of six faculty members, the Faculty Athletics Representative, the Vice President for Financial affairs, the Vice President for Student Affairs, two student members, and three alumni or contributors to the Athletics Department. After all suggestions had been incorporated into the draft, the Chancellor approved the Mission Statement.

Mission Statement: The Troy State University Athletics Department is an integral part of the University. Its mission is to ensure a balance between the desire to win and the desire to facilitate positive growth of student-athletes. The Athletics Department will strive to graduate student-athletes who will make significant contributions to society, view their experience in athletics as rewarding, and be proud alumni and advocates of the University.

Values Statement (paraphrased): We believe:o The educational, emotional, ethical, and physical development of the

student-athlete is our primary objective.o People are our greatest asset, and positive morale will be an integral part of

the program. Positive coach morale leads to positive player morale, which enhances academic and athletic success.

o In nurturing diversity and fostering respect and dignity for each individual.o In institutional control of athletics to ensure compliance with rules and

regulations.o Service to our alumni, fans, and supporters is important to our program’s

success. This service is demonstrated by fielding successful teams, ensuring fan satisfaction, and maintaining a caring, concerned attitude.

5.5.1.2 This statement must be in harmony with, and supportive of, the Institutional purpose and should include explicit reference of the academic success, physical and emotional well-being, and social development of student athletes.

The Troy State University Mission Statement, which can be found in the Troy State University Undergraduate and Graduate bulletins, identifies excellence in education and the preparation of students by traditional and new technological means to realize their unique potential and become productive members of society. This mission is integrated in the Athletics Department’s Mission Statement.

A review of the Athletics Department’s Mission Statement provided in Section 5.5.1.1 reveals that the Mission and Values Statements specifically address the issues of academic success, physical and emotional well-being, and social development of student-athletes. The Athletics Department of Troy State University is committed to graduating successful student-

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athletes. The educational, emotional, ethical, and physical development of those student-athletes is identified as the primary objective of the Athletics Department.

5.5.1.3 The intercollegiate athletics program must be evaluated regularly and systematically to ensure that it is an integral part of the education of athletes and is in keeping with the educational purpose of the Institution.

The Board of Trustees is composed of 10 appointed members, the State Superintendent of Education, and the Governor, who is by law the President of the Board, which governs Troy State University. The Board elects from its membership a President pro tempore who serves as president of the Board in the Governor’s absence. The President pro tempore appoints various committees of the Board of Trustees. The Bylaws of the Board of Trustees of Troy State University (adopted May 31, 1996) established an Athletics Policy Committee. The members of the Board’s Athletics Policy Committee review policy, planning, and construction recommendations from the Chancellor who routinely provides information reports and policy, planning, and construction decisions for a vote of the Board of Trustees. The Board of Trustees provides final approval for the Institution’s budget, including the budget for the Athletics Department. The Athletics Policy Committee of the Board of Trustees is responsible for recommending athletics policies and for promoting academic awareness in athletics at Troy State University.

The Athletic Advisory Committee is a standing committee of the University. This committee consists of six faculty members, the Vice President for Financial Affairs, the Vice President for Student Affairs, two student members, and three alumni or contributors to the Athletics Department. The purpose of this committee is stated in the handbook titled Standing Committees of Troy State University. The purpose is as follows:

This committee will advise the Chancellor on matters related to athletics and may recommend policies for the effective administration of the Athletics Department and for the general and academic welfare of student-athletes. Additionally, this committee will review and approve the competitive schedule of each sport for the purpose of ensuring that student-athletes do not miss any more classes than is appropriate and necessary.

The Faculty Athletics Representative is the main liaison between the Department of Athletics and the faculty. The Faculty Athletics Representative’s primary concern is the academic welfare of student-athletes. The Faculty Athletics Representative is appointed by the Chancellor and follows guidelines established by the NCAA and the Atlantic Sun Conference. The Faculty Athletics Representative is involved in all decisions relative to rules compliance and ensures that all athletes adhere to the academic standards established by the NCAA and Troy State University.

Another indicator that the Department of Athletics is an integral part of the education of the student-athlete and that it adheres to the educational purpose of the Institution is the record of graduation rates. The Department submits data to the NCAA, which calculates graduation rates and returns the statistics to the Department. The 1998-2002 NCAA Graduation-Rates given in Table 5.5.1.3 show that the graduation rates of student-athletes exceeded those for all students on the Troy campus from 1998-2000, and in 2001 and 2002, the rates are relatively close to the graduation rates for all students.

Table 5.5.1.3

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Graduation RatesYear All Students Student-Athletes2002 52% 46%

2001 47% 45%

2000 46% 56%

1999 43% 50%

1998 40% 54%

(Source: Troy State University Fact Book March 2002)

All NCAA member institutions must have a statement of goals and objectives, must be in harmony with the Institutional statement of purpose and the appropriate NCAA divisional philosophy. The Troy State University Department of Athletics meets these requirements.

Annual Six Points of Institutional Effectiveness, Annual Assessment Reports, and Annual Plans are prepared by the Department of Athletics. These documents also show that the Department of Athletics evaluates its programs regularly and systematically to ensure that the programs are an integral part of the education of student athletes and in keeping with the educational purpose of the University.

5.5.1.4 Evaluation of the athletics program must be undertaken as part of the self-study conducted in connection with initial accreditation or reaffirmation of accreditation.

The Department of Athletics prepared an NCAA Division I Athletics Certification Self-Study in October 1997 and is certified as complying with all policies and procedures of the NCAA. That self-study and a Mid-Cycle NCAA Athletics Certification report completed in June 2002 are available for review. The Department of Athletics complies with all criteria for intercollegiate athletics and evaluates its programs regularly and systematically through the Institutional Effectiveness Cycle, which requires annual SPIE, Annual Assessment Report, and Annual Plans.

5.5.2 Administrative Oversight

5.5.2.1 The administration must control the athletics program and contribute to its direction with appropriate participation by faculty and students and oversight by the governing board.

As reported in Section 5.5.1.1, Statement four of the Troy State University Department of Athletics Values document affirms: “We believe in institutional control of athletics to ensure compliance with rules and regulations.”

As stated in Section 5.5.1.3, to ensure that the Troy State University administration controls athletics, several controls are in place. The Chancellor reviews all policy, planning, personnel, and financial decisions of the Department of Athletics as they are referred to him by the Vice Chancellor. The Vice Chancellor and/or Vice President for Financial Affairs reviews all expenditures for athletics. Non-routine expenditures are referred to the Chancellor for approval. The Vice Chancellor for Administration and the Chancellor approve athletics expenditures that

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exceed $500 and that are drawn from the Troy State University Foundation. All professional personnel hired in the Department of Athletics are interviewed and approved by the Chancellor after being recommended by the Director of Athletics and the Vice Chancellor.

The Athletics Advisory Committee is a standing committee of Troy State University. It is an advisory committee to the Chancellor and is composed of six faculty members appointed by the Chancellor for renewable terms of three years, two students appointed by the President of the Student Government Association for a term not to exceed two years, the Vice Chancellor for Administration, the Vice President for Student Affairs, the Vice President for Financial Affairs, and three alumni or contributors appointed by the Chancellor. The Chair of the Committee is a faculty member elected by the Committee. Although not a member of this committee, the Director of Athletics assists in preparing the agenda and is present at the meetings to respond to questions and participate in discussions. The Faculty Athletics Representative, if not a member of this Committee, serves as a resource person to the Committee. The Athletics Advisory Committee is charged with reviewing and approving the competitive schedule of each sport for the purpose of ensuring that student-athletes do not miss any more classes than is appropriate and necessary.

The Faculty Athletics Representative (FAR) is appointed by the Chancellor and follows guidelines established by the NCAA and the Atlantic Sun Conference. The Faculty Athletics Representative is involved in decisions relative to rules compliance and ensures that all athletes adhere to the academic standards established by the NCAA and the University. Additionally, the FAR approves all eligibility lists and athletics policy decisions concerning eligibility and approves all excused absence requests for student-athletes who participate in intercollegiate athletics. The Faculty Athletics Representative meets with the Vice Chancellor for Administration monthly to discuss pertinent athlete issues and to brief the Vice Chancellor on new or changing NCAA rules.

The Director of Athletics is charged with the overall responsibility of managing the Department of Athletics on a daily basis. In this capacity, the Director is responsible for ensuring that all directives and guidelines issued by the NCAA, the Atlantic Sun Conference, and Troy State University are followed. The Director of Athletics coordinates planning, personnel, scheduling, travel, purchasing, departmental policies, departmental evaluation and effectiveness, budget preparation, and all other aspects of the program. The Director of Athletics consults with the Vice Chancellor on all major decisions, and the Director and Vice Chancellor keep the Chancellor appropriately informed on all major athletics issues.

The structure for management of the Troy State University athletics program, as described above, demonstrates that the administration controls the athletics program and contributes to its direction, that there is appropriate participation by faculty and students, and that the Board of Trustees oversees the program.

5.5.2.2 Ultimate responsibility for that control must rest with the chief executive officer. It is essential that responsibilities for the conduct of the athletics program and for its oversight be explicitly defined and clearly understood by those involved.

The Chancellor serves as the chief executive officer of the Troy State University System and in that capacity oversees the activities of the Department of Athletics. The Chancellor is assisted in the management of the Department of Athletics by the Vice Chancellor for Administration, who maintains a close day-to-day working relationship with the Director of Athletics. In order to provide consistency with the University’s mission and to ensure effective coordination

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with other University programs, the Chancellor is routinely involved with decisions related to the Department of Athletics. The Chancellor makes decisions regarding the Department of Athletics based on recommendations from the Director of Athletics, the Vice President for Financial Affairs, and the Vice Chancellor. The Chancellor has been significantly involved in decisions related to the following:

1. The employment and termination of all Troy State University Athletics personnel2. Decisions relative to facility maintenance and improvements in the Department of

Athletics3. Approval of the annual budget for the Athletics Department4. Addition of intercollegiate sports5. Conference affiliations6. NCAA rules compliance

In the areas listed above, the Chancellor makes the final decisions in all areas except facilities improvements, conference affiliations, and budget approval. In these three areas the Chancellor makes recommendations to the Troy State University Board of Trustees for final approval. On May 24, 2001, the Troy State University Board of Trustees passed Resolution 6 reaffirming its position that the Chancellor of Troy State University is vested with full responsibility for the administration of all aspects of the athletics program. The resolution stated: ….“THEREFORE BE IT RESOLVED, that this Board of Trustees does hereby reaffirm its position that the Chancellor of Troy State University is vested with full responsibility for the administration of all aspects of the athletics program.” (Minutes, Board of Trustees’ Meeting, May 24, 2001, p. 11)

5.5.3 Financial Control

5.5.3.1 All fiscal matters pertaining to the athletics program must be controlled by the administration, with ultimate responsibility resting with the chief executive officer.

The Chancellor of the Troy State University System has ultimate approval authority for all Department of Athletics budgets and expenditures. This authority includes both the State of Alabama University General Fund Budget and the Troy State University Foundation. In 1993, the Department of Athletics Business Manager’s position was upgraded from part-time to full-time status in order to meet the demands of upgrading the Athletics Program from Division II to Division I. The Department of Athletics Business Manager reports directly to the Associate Director of Athletics (Internal Affairs) and is responsible for executing and accounting for all expenditures of 16 men’s and women’s sports. All purchase orders and expenditure requests, including travel requests, are first approved by Associate Director of Athletics (Internal Affairs) to ensure compliance with NCAA rules and that they remain within established budget guidelines. They are then routed to the Director of Athletics for approval and signature, and then forwarded to the Vice President for Financial Affairs for processing in accordance with established State of Alabama purchasing laws. All Troy State University Foundation expenditure requests are originated by the Department of Athletics Business Manager and approved by the Associate Director of Athletics. They are then signed by the Director of Athletics and forwarded to the Vice President for Institutional Advancement for processing. The approval chain for expenditures over $500 goes to the Vice Chancellor and Chancellor for final approval before processing the actual check for expenditure. Revenue deposits are handled in the exact same procedure for both the taxable revenue in the general fund budget and donation revenue, which is deposited in the Troy State University Foundation. These procedures ensure that all expenditures and revenues that affect

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athletics are under institutional control in accordance with state and NCAA rules. The Troy State University general fund budget is approved by the Chancellor prior to the beginning of the fiscal year each October 1.

All fiscal matters pertaining to the athletics program are controlled by the Administration in the same manner as are fiscal matters for all other University units, from budget requests to authorization to expend budgeted funds, and the ultimate responsibility rests with the Chancellor (with Board of Trustees oversight). As stated in the previous section, the Troy State University Board of Trustees passed a resolution on May 24, 2001, reaffirming its position that the Chancellor of Troy State University is vested with full responsibility for the administration of all aspects of the athletics program.

5.5.3.2 If external units (alumni organizations or foundations) raise funds or expend funds for athletic purposes, all such financial activities must be approved by the administration, and all such units shall be required to submit independent audits.

In 1992, all off-campus booster accounts and special funds-held accounts were closed and incorporated into the Troy State University Foundation athletics accounts in order to ensure institutional control over all athletics monies. All external funds raised by alumni groups and booster clubs are deposited in Troy State University Foundation accounts. Once deposited, these funds cannot be expended unless the Vice President for Institutional Advancement recommends a request for expenditure, and the request is authorized by the Chancellor. To ensure control, all such expenditures are processed through the normal channels for all other purchases and expenditures. The State of Alabama Department of Examiners of Public Accounts routinely audits all athletics funds (appropriated and external). An independent C.P.A. firm also periodically audits the Foundation. The NCAA requires an annual audit of the Department of Athletics. The State of Alabama Department of Examiners of Public Accounts performs this audit. The last three audits are available for review in the office of the Vice President for Financial Affairs.

5.5.3.3 The administration of scholarships, grants-in-aid, loans and student employment must be included in the Institution’s regular planning, budgeting, accounting and auditing procedures.

Athletic grants-in-aid, scholarships, loans, and student employment are handled routinely as part of the University’s regular planning, budgeting, accounting, and auditing procedures. The Financial Aid Office administers all financial aid to students at Troy State University. An Athletic Grant-in-Aid is recommended by the Department of Athletics and awarded by the Director of Financial Aid. All other financial aid (such as scholarships and loans) is routinely administered by the Financial Aid Office.

The Troy State University Foundation Standard Operating Procedures for the Disbursement of Foundation Funds specifies that the Vice Chancellor review, sign, and deliver athletics requests to the Chancellor for review. After the requests are reviewed and signed by the Chancellor, they are delivered to the Endowment Accountant for payment.

The Athletics Director and Associate Director of Athletics (Internal Affairs) conduct an analysis and projection of estimated expenditures for the upcoming fiscal year, including expenditures in the operating budget and the athletics grants-in-aid. Normally, the grants-in-aid

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budget is adjusted for increases in tuition, room, and board that are approved by the Troy State University Board of Trustees in June each year.

5.5.3.4 All income, from whatever source, and expenditures for the athletics program must have appropriate over-sight by an office of the Institution that is independent of the athletics program.

All income, from whatever source, and expenditures for the athletics program are supervised by an office independent of the athletic programs: the Office of the Vice President for Financial Affairs. All fiscal matters pertaining to the athletics program are controlled by the Administration in the same manner as are fiscal matters for all other University units, from budget requests to authorization to expend budgeted funds.

5.5.3.5 All such income and expenditures must also be appropriatelyaudited.

Annual audits are conducted by an outside auditing agency to ensure compliance with established NCAA financial procedures. These audits cover both the general fund budget and the Troy State University Foundation expenditures concerning athletics. An annual State of Alabama audit is conducted to ensure that appropriate state guidelines are adhered to concerning athletics expenditures. The Associate Director of Athletics (Internal Affairs) monitors each expenditure request before it goes to the Director of Athletics from the business manager to ensure compliance with NCAA rules involving expenditures on the behalf of athletics. The Department of Examiners of Public Accounts includes state-funded athletic expenditures in the annual institutional audit. Also, information regarding auditing of the athletic funds can be found in Section 5.5.3.2.

5.5.4 Academic Program

5.5.4.1 Institutions must have clearly stated written policies pertaining to the recruitment, admission, financial aid, and continuing eligibility of athletes.

Policies governing the recruiting, admission, financial aid, and continuing eligibility of student-athletes are clearly stated in the Policies and Procedures Manual of the Department of Athletics, in the NCAA Manual, and in several specialized pamphlets and brochures supplied by the NCAA.

5.5.4.2 and, with faculty participation, must annually monitor compliance with those policies.

Appropriate offices within the Institution, standing committees (all with faculty representation), the Faculty Athletics Representative, and the designated Compliance Officer all monitor compliance with these policies.

The Admissions Office is responsible for admitting all students that meet the guidelines established by the Admission and Retention Committee. The Financial Aid Office administers all financial aid (Federal, State, and Institutional). The Records Office maintains all academic records for current and formerly enrolled students. The Records Office also enforces all academic policies established by the Provost and the Academic Council. In each of the areas stated above, athletes are held to the same standards as non-athletes.

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Several standing committees within the University have oversight responsibilities and/or monitor compliance with these policies. These include the Athletics Advisory Committee, the Academic Council, and the Admission and Retention Committee.

5.5.4.3 The implementation of academic, admission and financial aid policies must be the responsibility of administrators and faculty not connected with the athletics program.

Faculty and administrators not associated with the athletic programs formulate and implement academic, admission, and financial policies. The Academic Council prescribes policies for all undergraduate programs of study; the Admission and Retention Committee develops admission policies for all students; and the Financial Aid Committee formulates policies for the awarding of financial assistance to all students. These committees are independent of the athletics program.

5.5.4.4 If there are special admissions for athletes, they must be consistent with the Institutional policy on special admissions for other students and be under the control of regular academic policies and procedures.

Troy State University does not permit special admission for student athletes. The policy for special admission, which applies to the entire student body, is cited below:

Applicants who do not meet other minimum criteria for admission, but have an overall 2.0+ GPA and a minimum ACT score of 15 or 740 SAT score may appeal to the Dean of Enrollment Management for consideration for special admission to Troy State University. (Source: Troy State University Bulletin 2001-2003, p. 13)

Given the recent revision in the eligibility requirements of the NCAA, it is reasonable to expect that some individuals may be admissible, but not eligible; consequently, eligibility and admissibility are treated as separate and distinct concerns.

5.5.4.5 Academic policies governing maintenance of academic good standing and fulfillment of curricular requirements must be the same for athletes as for other students.

At Troy State University, academic policies for satisfactory progress (curricular requirements) and for good academic standing are identical for all students. However, athletic eligibility may be more stringent than the requirements for institutional good standing, but retention as a member of the student body has no relationship to athletic eligibility. Ultimately, all students meet or fail to meet institutional standards, and those standards are uniformly applied to the entire student body.

RESOURCES

A Handbook of Policies and Information for Student Organizations

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Campus Safety Annual Report

Campus Safety Guide

Employer Directory

Graduate Bulletin 2001-2003

Guide to Residence Hall Administration

Intramural Handbook

Job Choices Magazine

Memo (dated 20 July 1999) from the Office of the Vice-President of Financial Affairs

describing procedures for requesting faculty PC’s

Microcomputer Agreement between the University of Maryland and Troy State 1998, 1999,

2000, 2001

Student Affairs Annual Assessment Reports (AAR)

Student Affairs Annual Plans (AP)

Student Affairs Six Points of Institutional Effectiveness (SPIE)

Student Guide to Financial Aid (as published by the Department of Education)

Student Health Services Publication

Systematic Acquisition and Replacement of Equipment Plan for Technology

The 2000-2004 Technology Strategic Plan

The Oracle

Troy State University Facilities Master Plan

Troy State University Policy for the Allocation and Use of Information and Technology

Troy State University Staff Handbook

Undergraduate Bulletin

Undergraduate Bulletin 2001-2003

Website: https://tsutech.troyst.edu

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STRENGTHS

The University Library staff provides excellent service to faculty and staff as evidenced in various surveys.

The University’s academic support centers provide assistance to a large number of students. The support provided through these centers helps students to reach their academic goals.

The majority of the faculty and staff are satisfied with the services provided by Creative Services.

Sufficient amounts of resources have been applied to the facilities that are utilized by students in the area of Student Development. Troy State University has invested approximately $15 million in the student development area over the last ten years to include major residence hall renovations, dining hall renovations, a new fitness center and the installation of fiber optic cable in the residence halls to improve network access.

A web interface to the Datatel Enterprise Resource Planning system allows students to register, drop/add classes, view grades and access unofficial transcript information from any web-accessible computer.

The Information Systems Interface for the Troy State University library allows faculty, staff and students worldwide, complete access to the services and products of the Troy State University library.

The academic and student web servers, Spectrum and Prism, respectively, provide faculty and students a web interface for class and other uses.

The residence hall program provides learning communities to students.

The default rate of 4.2% on the student loan program is below the state and national averages.

AGENDA FOR EXCELLENCE

Suggestion 5.1.2.9: Because the Library shelving is more than 70 percent full and 80 percent is considered at capacity, the Committee suggests that Troy State University consider an expansion of the library facilities. The expansion could take the form of an addition or reassignment of existing space to the library. The Dean of Library Services will continue to utilize the space available in the best way possible. The book collection will be weeded as appropriate and utilization of microfomats, electronic resources and other techniques (perhaps digitization) will be used to provide the best possible use of the physical space in providing services and resources to library users.

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Suggestion 5.4.3.1: The Committee suggests that the ratio of certified counselors to students be monitored.

Suggestion 5.4.3.4.1: The Committee suggests that the University continue to renovate and upgrade the residence halls on campus, specifically Clements and Dill Hall

Suggestion 5.4.3.5: The Committee suggests that the issue of student satisfaction with the Financial Aid Office be addressed, particularly in the area of processing timeline.

Suggestion 5.1.6.1: The Committee suggests that the librarian vacancies be filled as soon as possible so that collection development and services will not suffer.

RECOMMENDATIONS/PLANS FOR IMPROVEMENT

Recommendation 5.1.3.7: The Committee recommends that the collection development policy be updated to reflect the curriculum.

o Plan for Improvement: The librarians are revising the Library Collection Development and Assessment Manual. Under the leadership of the Dean of Library Services, the Manual will be updated in 2003.

Recommendation 5.3.5: The Committee recommends that Troy State University develop a structured training process for faculty and staff in order to better meet the need for ongoing training in use of software and in other technologically related areas. It is further recommended that additional professional staff be identified to assist in training requirements and that the Institution provide access to computerized tutorials and materials related to computer applications such as word processing, spreadsheets, databases, and e-mail programs.

o Plan for Improvement 5.3.5: To develop and implement a structured training process for faculty and staff, the Vice President of Technology will lead the effort and utilize the four departments that report to him. These include Information Technology Management (ITM), the Information Technology Services (ITS), Radio and Television, and Telecommunications. The following workshops will be developed and implemented beginning fall 2003:

ITS will develop and implement a workshop on how to use the Trojan Web Express module. This workshop will be offered each term or as required in the Library Technology Lab. Datatel Training workshops that cover all modules and all aspects of Colleague (student system) and Benefactor (foundations, alumni system) will be offered as required in the Library Technology Lab.

ITM will develop and implement a workshop on how to request and use Virtual Private Network (VPN) to protect data in the Datatel system. A Microsoft Office Suite workshop that includes training in five components of Office Suite will be scheduled by ITM and taught by local vendors with workshops, costs, and topics varying. A workshop covering guidelines for using the McAfee anti-virus product will be offered each term.

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Telecommunications will develop and implement a workshop on selected functions of the Telephone Instrument-Ericsson Digital Phone. The workshop will be offered each August as the fall classes begin and as required. A workshop on essential telephone communication skills will be offered as required. A workshop in voice mail skills will be available to all telephone users upon implementation campus-wide of the central voice mail system.

Radio and Television will develop and provide as requested a workshop in video production for faculty use to include skills in scripting, shooting video, editing, and in-class use of short academic videos. A workshop for Distance Education faculty teaching in interactive classrooms to include use of equipment and basic technology-based teaching procedures will be offered.

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COMPLIANCE CHART

COMPLIANCEMust

Statement Yes No NA Supporting Documentation Location5.1

5.1.15.1.1.1 Bulletin, ORACLE SACS Resource

Room, Adams Admin.

5.1.1.2 Library Webpages, SPIE, Collection Development Policy

Adams Admin.

5.1.1.3 In House Survey ResultsCompendium Test Results

Library

5.1.1.4 Fact Book, Collection Development

Adams Admin.

5.1.1.5 Compendium Test ResultsLibrary Surveys

Library

5.1.1.6 Collection Development Policy and Minutes

Library and Adams Administration

5.1.25.1.2.1 Collection Development Policy and

MinutesLibrary and Adams Administration

5.1.2.2 TSU 1101 Text Library and Adams Administration

5.1.2.3 TSU 1101 Text, Collection Development Policy

Library and Adams Administration

5.1.2.4 Collection Development Minutes Library5.1.2.5 Library Webpages, Surveys Library5.1.2.6 WEBCAT Library5.1.2.7 Library Webpage/Survey Library5.1.2.8 Library Webpage/Survey Library5.1.3.1 WEBCAT5.1.3.2 WEBCAT5.1.3.3 WEBCAT5.1.3.4 WEBCAT5.1.3.5 Collection Development Policy Adams Admin.5.1.3.6 Collection Development Policy Adams Admin.5.1.3.7 Collection Development Policy Adams Admin.5.1.4.1 Bulletin, Oracle Adams Admin.5.1.5.1 WEBCAT5.1.5.2 Co-agreements Library5.1.6.1 Personnel File Human

Resources, Provost, Library

5.1.6.2 Personnel File Human Resources, Provost, Library

5.1.6.3 Personnel File Human Resources, Provost, Library

5.1.6.4 Faculty, Staff Handbook Adams Admin.

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5.1.7.1 SPIE, Bulletin Adams Admin.5.1.7.2 Webpages, Florida Region, Library

Agreement5.1.7.3 Dean Job Description5.1.7.4 WEBCAT, Collection Development

Policy5.2 Compendium of Survey and Test

Results 2000-2001;Instructional Support Services Semester Reports;Instructional Support Services Annual Assessment Reports;http://www.troyst.edu/writingcenter;http://www.troyst.edu/naturalscience center;School of Nursing Semester Reports;College of Education Website, syllabi, and Technology Integration Report;Fall 2000 Course Assessment for Computer Science;College of Business Magazine;NSAM (Music) Self-Study;Quick Copy Records;http://spectrum.troyst.edu/~cw

SACS Resource Room, Adams Admin.Wright Hall 104

Wright Hall 104

Collegeview Building

5.3.1 2000-2004 Technology Strategic Plan

SACS Resource Room, Adams Admin.

5.3.2 2000-2004 Technology Strategic Plan

SACS Resource Room, Adams Admin.

5.3.3 2001-2003 Undergraduate Bulletin & Microcomputer, Usage Agreement Between the University of Maryland and Troy State University

SACS Resource Room, Adams Admin.

5.3.4 2001-2003 Undergraduate Bulletin SACS Resource Room, Adams Admin.

5.3.5 Technology Committee SACS Resource Room, Adams Admin.Distance Education, ITM and ITS

5.3.6 The Oracle SACS Resource Room, Adams Admin.

5.3.7 Six Points of Institutional Effectiveness, Annual Assessment Report, Statements of Achievements, Graduate Bulletin 2001-2003, Undergraduate Bulletin 2001-2003

SACS Resource Room, Adams Admin.

5.3.8 Systematic Acquisition and Replacement of Equipment Plan for Technology

SACS Resource Room, Adams Admin.

5.5.1.1 Athletics Policy and Procedure Department of

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Manual, Undergraduate Bulletin Athletics, Administration

5.5.1.2 Athletics Policy and Procedure Manual, Undergraduate Bulletin

Department of Athletics, Administration

5.5.1.3 Troy State University Fact Book, SPIE, AAR, SOA, AP, Standing Committees of Troy State University

OIRPE, Chancellors Office

5.5.1.4 NCAA Division I Athletics Certification Self-Study (And Addendum), NCAA Athletics Certification Mid-Cycle Review

Department of Athletics

5.5.2.1 Minutes from Troy State University Board of Trustees Meetings, Minutes from Athletics Advisory Committee Meetings

Chancellors Office, Athletics Department

5.5.2.2 Minutes from Troy State University Board of Trustees Meetings

Chancellor’s Office

5.5.3.1 Annual Budget VP for Financial Affairs

5.5.3.2 Annual Foundation Audit, Annual NCAA Financial Audit

VP for Financial Affairs

5.5.3.3 Annual Budget VP for Financial Affairs

5.5.3.4 Troy State University Purchasing Policies and Procedures

Department of Purchasing and Inventory Control

5.5.3.5 Annual Foundation Audit, Annual NCAA Financial Audit, Annual State of Alabama Audit

VP for Financial Affairs

5.5.4.1 Athletics Policy and Procedure Manual, NCAA Manual

Department of Athletics

5.5.4.2 Troy State University Undergraduate Bulletin

Administration

5.5.4.3 NCAA Eligibility Lists, NCAA Squad Lists

Department of Athletics

5.5.4.4 Troy State University Undergraduate Bulletin

Administration

5.5.4.5 Troy State University Undergraduate Bulletin

Administration

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