8/12/2019 A Study on Patient Satisfaction With Special Reerence to Private Hospital at Tuticorin

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A STUDY ON PATIENT SATISFACTION WITH SPECIAL REFERENCE

TO PRIVATE HOSPITAL AT TUTICORIN

QUESTIONNAIRE

Respondents Profile:

1 .Name..

2. Age

(a)Below 30 (b) Between 3050 (c) Above 503. Sex

(a)Male (b) Female4. Marital Status:

(a)Married (b) Un-married5. Educational Qualification

(a)UG (b) PG (c) Others6. How long have you been visiting this hospital?

(a) Less than 1 year (b) Less than 3 years (c) Less than 5 years

7. How do you come to know about this hospital?

(a) Magazines (b) Friends (c) Relatives (d) Employee (e) Doctor

8. Are you provided with proper guidance at the time of admission?

(a) Yes (b) No

9. Are you clear about the procedure of the Hospital?

(a) Yes (b) No

8/12/2019 A Study on Patient Satisfaction With Special Reerence to Private Hospital at Tuticorin

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12. State your opinion to the following statements

S.NO STATEMENT Highly

Satisfied

Satisfied Neutral Dissatisfied Highly

Dissatisfied

1 Is the Hospital providing

complete awareness to thepatients about the disease?

2 What you feel about thesatisfactory level of time

spend waiting for your

test result?

3 How do you feel about the

Hospital employees arepunctual in their duty?

4 How do you feel about theHospitals Permission to

allow any helper to stay

with the patients?

5 What is your satisfactorylevel about the Medicalrecord of the patient

retained in the Hospital?

6 Give your satisfaction

level regarding the

maintenance of theHospital?

13. Do you expect any changes (or) improvement in the services rendered by the Hospital?

(a) Yes (b) No

If yes please specify.

14. Does the Hospital pay attention to your complaint and take action?

(a) Yes (b) No

15. Give your satisfactory level about the following facilities provided in this hospital?

Facilities Highly

satisfied

Satisfied Natural Dissatisfied Highly

DissatisfiedLaboratory

Laundry

Cleanliness

Canteen

Telephone

Drinking

Water