Migration Assurance Program A smooth and successful migration can be achieved by minimizing disruptions to the business through technical migration and end-user adoption services.

Complex migration challenges deserve one, fully-integrated solutionBusiness productivity applications like email and Microsoft Office are essential in today’s business world.

Knowledge workers of all levels and responsibilities depend on them to collaborate, share information and

drive revenue for their business. So whether a company is implementing a version to version upgrade of

an application or operating system, moving from a traditional, on-premise solution to a cloud SaaS-based

approach, or rolling out new devices such as tablets or smart phones, migrations can significantly boost the

productivity of the business and make it more agile.

To successfully deploy these new technologies, IT leaders must carefully consider three questions:

•How will this project impact company-wide operations and day-to-day productivity during deployment?

•How do I ensure my organization realizes the benefits of the technology’s new productivity features?

•How can I combat the negative feelings my end-users may experience during a migration?

IT SUPPORT• LOW AWARENESS• LOW RETENTION• BUGS

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Migrations are a costly investment for IT leaders and their companies. If not properly executed, it could become a costly error, which is why migrations tend to be a time of high risk and high visibility for IT leaders. In a traditional migration journey, the return on investment may not be realized until long after the migration is complete. Many factors play a role into this, including low awareness that the migration is happening and low retention and adoption of the new service being offered. As a result, business leaders find themselves in a position where they have spent a lot of money to migrate, but the productivity levels of the enterprise suffer because the user adoption isn’t there.

Traditional Migration Journey

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ENVISION PLAN BUILD TEST PILOT DEPLOYMENT POST-DEPLOYMENT ADOPTION ONGOING PRODUCTIVITYENVISION PLAN BUILD TEST PILOT DEPLOYMENT POST-DEPLOYMENT ADOPTION ONGOING PRODUCTIVITY

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At Vitalyst, we believe a successful migration journey needs to be seamless from a technical deployment and end-user adoption standpoint. Minimizing business disruption and ensuring employees are able to make the transition to—and grasp the use of—the new technology will mean the difference between success and failure. We have put into place, a full program where the return on investment can be realized much sooner in the migration process. That’s because the combination of our technical migration and end-user adoption services guarantees that business leaders are able to make continuous adjustments to the deployment, get users up to speed quicker and allows time for them to not only learn how to use the new technology, but maximize the use of it.

Vitalyst Migration Journey

Technical Migration Services

Vitalyst’s Technical Migration Service is focused on identifying and addressing issues that arise during system deployments. Leveraging over 20 years of experience, IT leaders can expect to be given all the backing necessary to successfully deploy new software with minimal disruptions to their environment.

•Technical on-demand support—Vitalyst frees up your IT staff to manage deployment and everyday support calls outside the migration by having on-demand advisors fielding immediate technical migration questions from end-users. Employing a fully scalable support model, Vitalyst ensures that call flow remains stable and downtime is minimized—even if an unexpected issue triggers a spike in call volume.

•Dedicated migration analyst—Continuous communication with a migration analyst serves as a key safeguard for your organization because issues are identified and corrected immediately—allowing IT leaders to adjust the plan, as needed, to ensure a seamless deployment. Through real-time information exchange, continuous feedback cycles, reporting and analytics, as well as coordinated migration messaging, the analyst is solely focused on assuring that a smooth and seamless migration takes place.

End-User Adoption Services

In traditional migration journeys, awareness, retention and use of the new system is introduced too late to the end-user. This results in low adoption and leaves end-users frustrated.

Vitalyst’s End-User Adoption Service is focused on providing users the best possible experience as early as possible. Our on-demand advisors are available 24/7 to help employees get through the initial learning curve of the new application or software by:

•Understanding the differences between software versions

•Introducing new capabilities of the application or software

•Teaching hidden functions, nuances and shortcuts

By showing users how to work better and more efficiently—to work smarter, not harder—provides the best possible migration experience.

Return to “Business as Normal” Faster

On a daily basis, our experts help end-users take it to the next level of usage and awareness by resolving more intermediate and advanced issues on over 120 software applications. By doing so, Vitalyst gets to the root of the end-user’s problem, leading to increased proficiency and overall productivity in the long-term as opposed to a short-term fix. When you keep Vitalyst on your team long after the migration is complete, your IT staff will be able to continue operations without service interruption. Vitalyst can be a standard offering within your corporate service desk menu of services, directly through your existing support access line or a separate toll-free number.

Key Features of the Program

The Vitalyst Migration Assurance Program is comprised of two components—technical migration services and end-user adoption services. Each element is necessary and integral in ensuring a seamless transition.

Multiple Training Programs

With tailored training programs, Vitalyst keeps business users on track and helps them leverage the full capabilities of the technology tools given to them. Our consultants are continuously trained on the latest software applications to keep their skills current and sharp. By helping end-users with the office software they use on a daily basis, they are uniquely qualified to lead training courses and to provide personal coaching.

But effective training requires more than just demonstrating how software works. Vitalyst experts help users embrace the nuances and hidden features of software, and understand how to apply them to their work.

While classes and coaching can be customized based on an organization’s specific requirements, our most popular courses are for Microsoft Office migrations, with application support for Outlook, Lync, OneNote, SharePoint, and Windows.

Tailored Options

One-on-One Training

•White glove training—geared towards executives—provides training expertise onsite for specific users or groups. Key application features, shared tools, and shortcuts can be addressed as well as open Q&A sessions tailored to individual needs.

•On-site floor coaches walk around your office to provide an on-call approach.

•Training experts at a designated key location can assist anyone who visits the Smart Bar. This flexible solution allows users to speak face-to-face with our experts at their convenience throughout the day.

Group Training

•Master instructors deliver on-site courses and coaching tailored to your applications for ultimate convenience.

•Web-based virtual training led by one of Vitalyst’s master trainers is live and interactive, so users can listen to the class and ask questions from the

comfort of their own desk.

Additional services to maximize user productivity

About Vitalyst

Founded in 1992 as PC Helps, the company was established to provide efficient, expert support for a full range of the most common software applications. Recognizing that we are vital catalysts who evolve along with our clients to stay innovative in a fast-paced technology industry, we changed our name in 2014 to Vitalyst, to better reflect our commitment to expert application and device support, and help IT departments maximize the return on technology investments by ensuring business users operate at peak performance.

With a special focus on supporting productivity tools—including Microsoft— Vitalyst helps business users avoid frustrating and time consuming interruptions while providing the best possible experience with their applications, devices and corporate help desk in an end-to-end support stream that offers:

•Business Impact

•Adoption and Productivity

•Unmatched Service and Expertise

• Immediate Access

•Seamless Experience

Vitalyst employs nearly 250 employees in two offices, Bala Cynwyd, PA and Cleveland, OH and is a Microsoft Gold-Certified Device and Deployment partner.

One Bala Plaza - Bala Cynwyd, PA 19004 www.vitalyst.com 800-HELP412 info@vitalyst.com