Business EtiquettePillars of Good Business Practice

-ANKUR MUKHERJEE

SECTION AROLL NO:2014007

WHAT ARE BUSINESS ETIQUETTES?

Business etiquette is a set of rules that govern the way people interact with one another in business, with customers, suppliers, with inside or outside bodies. It is all about conveying the right

image and behaving in an appropriate way.

So why not we learn the set of rules?

BUT MUCH TO OUR SURPRISE THERE IS NO SUCH SPECIFIC SET OF RULES

Lets see some examples

• Belching or burping in China, Taiwan and Far East

• Business cards in Asian countries

• Clearing your plate in U.S. but never in China

SOME UNIVERSAL BUSINESS ETIQUETTES

• Not greeting or using a name

• Be mindful of time zones

• Be punctual for meetings

• Say thank you not more than twice in a conversation and Use salutations, please, and thank you in emails.

• The host always pays(Business meals)

• Tone and language

SOME UNIVERSAL BUSINESS ETIQUETTES(CONTD.)

• Call Back within 24 hours and Take personal calls in a

private area.

• Keep the space professional and neat with appropriate

personal touches

• Don’t gossip

• Meeting etiquettes, Telephone etiquettes, Video

conferencing etiquettes etc.

SUMMARY

• Importance of business etiquettes can’t be neglected

• Good business etiquette allows your business to put its best foot forward

• Build strong relationships, Promotes positive atmosphere, Reflects confidence

THANK YOU

REFERNCES

• Top manners important in a civil workplace-Emily Post

• Career Development Centre

(http://www.oxy.edu/sites/default/files/assets/business-etiquette_0.pdf)