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Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader042vdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5thumbnails21jpg width=140 height=200 adivdivdiv class=ts-pagebutton class=gotoPage data-page=22Page 22button div class=ts-imagea href=https:reader042vdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5page22jpg target=_blank img data-url=a-ot-ict-firm-history-externally-driven-client-service-consistency-client-servicehtmlpage=22 data-page=22 class=ts-thumb lazyload alt=Page 22: a fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy loading=lazy 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Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader042vdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5thumbnails27jpg width=140 height=200 adivdivdiv class=ts-pagebutton class=gotoPage data-page=28Page 28button div class=ts-imagea href=https:reader042vdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5page28jpg target=_blank img data-url=a-ot-ict-firm-history-externally-driven-client-service-consistency-client-servicehtmlpage=28 data-page=28 class=ts-thumb lazyload alt=Page 28: a fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy loading=lazy 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