a new wave of mobile marketing
TRANSCRIPT
![Page 1: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/1.jpg)
........................................................................................................
...
THE NEW WAVE OF MOBILE MARKETING
31.03.14
![Page 2: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/2.jpg)
What is ‘mobile’?
![Page 3: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/3.jpg)
"There is no other device that is as personal, as pervasive, and provides the
opportunity for proximity as mobile”
– Forbes, April 2013
![Page 4: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/4.jpg)
“
”
![Page 5: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/5.jpg)
![Page 6: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/6.jpg)
..................................................................................................................................................................................................
‘MOBILE’ IS NOW A MISNOMER….
![Page 7: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/7.jpg)
..................................................................................................................................................................................................
MOBILE: THE GREAT ENABLER
94% of adults own/use a mobile phone (Ofcom)
71% smartphone penetration in the U.K (comScore)
82% of phones purchased are now smartphones (comScore)
15% live in a mobile only household
(Ofcom)
1/3rd of smartphone owners and 2/5th of tablet owners consider mobile devices their most
important source for info (xAd/Telmetrics)
We look at our phones an average of 150 times / day (MMA)
Access to the Internet using a mobile phone more than doubled
between 2010 and 2013, from 24% to 53%
84% use Smartphone while shopping (Google)
![Page 8: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/8.jpg)
..................................................................................................................................................................................................
WHERE AND WHEN ARE WE USING IT?21% of UK respondents claim to go to bed with their mobile phone (YouGov, Aug 2013)
![Page 9: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/9.jpg)
..................................................................................................................................................................................................
WHAT ARE WE USING IT FOR?
![Page 10: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/10.jpg)
..................................................................................................................................................................................................
![Page 11: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/11.jpg)
MOBILE HELPS PEOPLE TO ‘FIND TIME’….and fill time!..................................................................................................................................................................................................
![Page 12: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/12.jpg)
..................................................................................................................................................................................................
CHANGING SHOPPING BEHAVIOUR
Source: JWT, Rebooting Retail, Aug 2013
![Page 13: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/13.jpg)
..................................................................................................................................................................................................
THE GROWTH OF SECOND SCREENING
![Page 14: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/14.jpg)
![Page 15: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/15.jpg)
What does this mean for marketers?
![Page 16: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/16.jpg)
..................................................................................................................................................................................................
MOBILE MARKETING SPEND IS GROWING
![Page 17: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/17.jpg)
How can we use mobile?
![Page 18: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/18.jpg)
..................................................................................................................................................................................................
MOBILE MARKETING – THE OPTIONS
Push Notifications: •Message sent from a native app to the home screen or lock screen
SMS MMS Email Voice
![Page 19: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/19.jpg)
MOBILE MARKETING – THE OPTIONS
The world of apps
Bluetooth Beacons (location-based)
![Page 20: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/20.jpg)
![Page 21: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/21.jpg)
..................................................................................................................................................................................................
IM VOLUMES WILL OVERTAKE SMS THIS YEAR
![Page 22: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/22.jpg)
..................................................................................................................................................................................................
SMS REVENUES & VOLUMES ALSO FORECASTED TO DECREASE
2013 2015 20170
20
40
60
80
100
120
140
160
SMS IM
Portio Research, August 2013
5.8bn users
6.4bn users
6.1bn users
0.9bn users
2.5bn users
1.7bn users
![Page 23: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/23.jpg)
..................................................................................................................................................................................................
BUT SMS REACH SHOULD NOT BE UNDERESTIMATED
• SMS average open rate = 98%• SMS average click through = 19%• Email average open rate = 22%• Email average click through = 4.2%
Source: Frost & Sullivan 2010 & Epsilon 2009 reports
The average response time to an email: 90 minutes. For a text message, it's 90 seconds (Source: MMA, 2011)
There are 3.2bn unique mobile subscribers that can send and receive SMSes (Deloitte, Nov 2013)
SMS is great for: local marketing - restaurant promos, alerts while at an event marketing, reminders/appointments, payment confirmation, shipping/delivery details, service outage notifications, critical & time sensitive updates
![Page 24: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/24.jpg)
..................................................................................................................................................................................................
INTRUSIONS AND PRIVACY STILL BIG ISSUES
Source: YouGov (Feb 2012)
People are more concerned with mobile phone data privacy; less concerned about usage for advertising – as long as it’s solicited from a brand they use / trust
![Page 25: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/25.jpg)
![Page 26: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/26.jpg)
..................................................................................................................................................................................................
![Page 27: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/27.jpg)
..................................................................................................................................................................................................
![Page 28: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/28.jpg)
..................................................................................................................................................................................................
![Page 29: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/29.jpg)
Social Media
What social networks do you use?
![Page 30: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/30.jpg)
..................................................................................................................................................................................................
![Page 31: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/31.jpg)
..................................................................................................................................................................................................
Snapchat, Vine, Instagram
![Page 32: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/32.jpg)
THE NEW KIDS ON THE BLOCK
![Page 33: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/33.jpg)
..................................................................................................................................................................................................We Heart It
![Page 34: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/34.jpg)
..................................................................................................................................................................................................
“somewhere between a blog and a tweet post”
![Page 35: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/35.jpg)
..................................................................................................................................................................................................JELLY
![Page 36: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/36.jpg)
..................................................................................................................................................................................................HOW ARE BRANDS USING JELLY?
![Page 37: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/37.jpg)
..................................................................................................................................................................................................
86% of internet users have never published a blog post or tweet*
*Potluck research
![Page 38: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/38.jpg)
IS SECRECY THE NEXT PHASE OF SOCIAL MARKETING?
![Page 39: A new wave of mobile marketing](https://reader036.vdocuments.us/reader036/viewer/2022062704/556140b6d8b42aa2118b58fb/html5/thumbnails/39.jpg)
..................................................................................................................................................................................................KEY TAKEOUTS
Mobile is always ‘on’:– Finding and filling time, feeding our impulsive impatience– Most common device for second screening (not just in front of TV)– Personal, pervasive, opportunity for proximity
1.
2.
3.
4. The diversification of social media platforms is something brands need to be mindful of & keep ahead of the curve – especially when appealing to younger audiences
We are still using SMS and email to stay in touch, keep informed but IM and Apps are starting to gain momentum as key way to communicate, especially for Millennials
Exciting new developments using mobile data (Weve & iBeacons use of SoLoMo) help brands to be more targeted, relevant and timely