a helpful model for understanding communication
DESCRIPTION
TRANSCRIPT
![Page 1: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/1.jpg)
A helpful model for understanding communication
Mark AllenbySenior Lecturer in Social WorkUniversity of NorthamptonPrepared for Social Work Skills – Level 1 – SWK1007 January 2010
![Page 2: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/2.jpg)
Overview of the ModelCommunication is purposefulOur purposes are coded verbally
and non-verballyWhat we intend and what others
receive are differentNoticing the responses to our
communications helps us communicate better
![Page 3: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/3.jpg)
A BIntention
Coding
Production
Reception
Decoding
Intention
CodingProduction
Reception
Decoding
The Communication Cycle
![Page 4: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/4.jpg)
Intentions in social work practice
What messages do you generally try and communicate? – general intentions
What messages do you convey in your work? – work intentions
What are you trying to achieve in this interaction as a whole? – situational intentions
What are you trying to achieve right now? – immediate intentions
![Page 5: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/5.jpg)
General IntentionsWhat messages do you give
generally?About yourself?About your values and beliefs?About you place in society?
![Page 6: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/6.jpg)
![Page 7: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/7.jpg)
Work IntentionsWhat are you trying to achieve in
your work?◦Empowerment◦Social Justice◦Liberation◦Well-being
How do you communicate these?
![Page 8: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/8.jpg)
Situational IntentionsConsider your intentions when
interviewing◦A child who says that they have been abused◦A teenager with an eating disorder◦An adult with a disability about to move into
supported accommodation◦A woman with post-natal depression◦An older adult to complete a Community
Care AssessmentAre you trying to achieve different
things?Yes and No
![Page 9: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/9.jpg)
Immediate IntentionsMoment-by-MomentProcess v ContentProcess
◦I’m listening◦I understanding◦I respect you◦We can make a difference◦It’s your turn
![Page 10: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/10.jpg)
Immediate IntentionsContentSpecific Questions or messages
◦Questions What is the problem?
What, where, when, who, how and why? What are your strengths How do you see things?
◦Messages I believe you You can do this I don’t understand
![Page 11: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/11.jpg)
IntentionsCommunication is purposefulKnow your purposeAim to communicate it clearly
![Page 12: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/12.jpg)
Coding and ProductionCoding – what you meant to sayProduction – what you actually
said“It sounded so good in my head!”
![Page 13: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/13.jpg)
Coding and ProductionWordsTone of voiceBody language, gestures and
actionsTiming, spaces and silenceClothesThe venue
![Page 14: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/14.jpg)
Production and ReceptionWhat was said and what was
heardCan you be heard?Can you be seen?External noiseFailing to receiveAttunement and synchronicity
![Page 15: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/15.jpg)
DecodingReverse engineeringWhy did they say that?What you meant, what they think
you meantExpect to be misunderstood
![Page 16: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/16.jpg)
Decoding and internal noiseHow do we know what others
mean?Perceptual filtersInternal working modelsMutual model buildingReflecting, paraphrasing and
summarising
![Page 17: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/17.jpg)
Intentions, coding and production
The Liverbirds 1970’s situation comedy
Opening credits
Him - Yeh dancing? (Are you dancing?)
Her - Yeh asking? (Are you asking me?)
Him – I’m askingHer – I’m dancing
![Page 18: A helpful model for understanding communication](https://reader033.vdocuments.us/reader033/viewer/2022061203/546c6d8ab4af9f612c8b4fda/html5/thumbnails/18.jpg)
Intentions, coding and production
Him Her
Intention – I fancy her and want to get to know her.
Coding and production – Yeh dancing?
Him – reception – She asked if I was asking.
Decoding – She must think I’m alright, time to risk a bit more.
Coding and production – I’m asking
Reception – He asked if I was dancing?
Decoding – He possibly likes me
Intention – I need to check if he was serious.
Coding and production – Yeh asking?